Page 2 of 30 · complaints 51–100 of 1,476

2002 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Service Brakes
Filed May 11, 2017155,500 milesGA

THE ENGINE CRANKS AND RUNS FINE BUT AFTER YOU DRIVE FOR A WHILE THE ENGINE SHUTS OFF. IT HAPPENS WHILE YOU ARE DRIVING OR COMING TO A STOP. IT IS RANDOM. IT USUALLY STARTS BACK UP AND RUNS FINE UNTIL NEXT TIME. WHEN THE ENGINE DIES, YOU DO NOT HAVE STEERING ASSIST OR BRAKE ASSIST. IT IS VERY HARD TO STEER IT OFF THE ROAD. A WOMAN MAY HAVE A HARD TIME STEERING IT OR STOPPING IT. I DON'T LET MY WIFE DRIVE OUR JEEP MUCH AT ALL. IT DOESN'T MATTER IF YOU ARE DRIVING IN THE CITY OR ON THE FREEWAY WHEN IT DECIDES TO SHUT OFF. OUR JEEP IS A 4WD WITH AUTOMATIC TRANSMISSION.

Air Bags
Filed May 4, 2017HI

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 24, 2017182,000 milesAR

ON APRIL 14, BOTH OF MY FRONT AIRBAGS DEPLOYED WITHOUT REASON WHILE THE CAR WAS IDLING STATIONARY IN DRIVE WITH MY FOOT ON THE BRAKE. I WAS IN THE DRIVERS SEAT AND MY TWO YOUNG BOYS WERE IN THE BACKSEAT. FORTUNATELY, NOBODY WAS SIGNIFICANTLY INJURED. I SUFFERED A BRUISED KNUCKLE, AND SOMETHING FLEW IN THE BACK SEAT AND HIT MY SON IN THE HEAD, BUT NO INJURIES WERE SIGNIFICANT ENOUGH TO WARRANT A DOCTORS VISIT. THE DAMAGE TO THE INTERIOR OF MY CAR IS SIGNIFICANT. THE STEERING WHEEL AND DASHBOARD WILL NEED TO BE REPLACED, THE CLOCK ON MY RADIO HAS STOPPED WORKING, AND MY CHANGE DRAWER IS BROKEN. I CALLED THE RECALL HOTLINE ALMOST IMMEDIATELY AFTER THE EVENT AND THEY TOOK MY CLAIM. MY CASE NUMBER IS 314 529 09. THEY INSTRUCTED ME THAT THEY WOULD SEND OUT AN INSPECTOR TO COME OUT AND LOOK OVER MY VEHICLE. THEY ALSO TOLD ME NOT TO DRIVE MY VEHICLE IN THE MEANTIME. I HAVE A JOB AND A FAMILY AND I NEED A VEHICLE. IT HAS BEEN A WEEK, AND NO INSPECTOR HAS CALLED ME. I HAVE CALLED THE RECALL HOTLINE 4 TIMES SINCE THE INITIAL EVENT, AND EACH TIME THEY PUT A NOTE IN MY CASE NUMBER AND PROMISED AN INSPECTOR WOULD CALL. I NEED TO KNOW WHAT TO DO NEXT. I NEED TO GET A REPLACEMENT VEHICLE OR HAVE MY VEHICLE REPAIRED. MY INSURANCE COMPANY WILL NOT COVER THIS REPAIR AS I HAVE LIABILITY COVERAGE ONLY. MY VIN NUMBER IS [XXX]. I AM AWARE THERE ARE 2 RECALLS OPEN ON MY CAR. THE IMPORTANT ONE BEING RECALL R06 FOR THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. THIS RECALL WAS ADDRESSED A FEW YE

Air BagsCrash1 injured
Filed Apr 19, 2017134,000 milesIN

TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE BRAKES FAILED WITHOUT WARNING AND THE VEHICLE CRASHED INTO AN ELECTRICAL POLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT'S DAUGHTER SUSTAINED A BROKEN RIB, BROKEN PELVIS, THREE FRACTURES TO THE LEFT HAND, THE BACK SHOULDER BONE WAS STICKING OUT, AND HER SPLEEN WAS BLEEDING. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE CONTACT HAD AN APPOINTMENT WITH THE DEALER TO GET THE AIR BAGS REPLACED, BUT THE CRASH OCCURRED PRIOR TO ARRIVING AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 134,000.

Air Bags1 injured
Filed Feb 24, 2017160,709 milesTX

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE FAILURE DAMAGED THE WINDSHIELD AND DASHBOARD. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DRIVER SUSTAINED INJURIES TO THE RIGHT FOREARM, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,709. - (RECALL RELATED INCIDENT) TS

Electrical System
Filed Feb 4, 2017215,000 milesGA

IGNITION SWITCH STICKS AND HARD TO TURN, ALSO HAVE SHUT OFF WHILE DRIVING. STARTER KEEPS TURNING.

Air BagsCrash1 injured
Filed Jan 26, 201778,000 milesWI

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE IDLING AT A RED LIGHT, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AND LATER DRIVEN TO A MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 78,000. UPDATED 04/05/17*LJ UPDATED 08/30/2017*JS - (RECALL RELATED INCIDENT) TS

Vehicle Speed ControlCrash6 injured1 killed
Filed Jan 13, 2017NY

I FILED ORIGINAL OCT 4 2016 NHTSA COMPLAINT AND ALSO OBJECTED TO RESTRICTION NHTSA IMPOSED UPON COMPLAINT (2000 CHARACTERS IN TOTAL, AND TOTAL MB OF ATTACHMENTS 5MB OR LESS) BECAUSE OCT 4 2016 COMPLAINT IS INSUFFICIENT, INCOMPLETE. NHTSA INVESTIGATION REQUIRES MORE INFORMATION FROM ME (REPORTS, TESTIMONY, DOZENS OF CRITICAL POLICE PHOTOS) NECESSARY FOR NHTSA INVESTIGATION OF MY COMPLAINT. ON OCT 4 2016, I DEMANDED NHTSA INVESTIGATION UNIT CONTACT ME BY EMAIL, SO THAT I MAY DOCUMENT DATA MY SUBMISSION TO NHTSA, AS PART OF MY COMPLAINT. TO DATE, NHTSA REFUSES, IT HAS DONE NOTHING TO INVESTIGATE BECAUSE NHTSA STONEWALLS ME FOR INFORMATION. NHTSA INVESTIGATION UNITS ENDANGERS PUBLIC SAFETY WITH DELIBERATE LACK OF DATA, RESULTING IN BOGUS NON-INVESTIGATION. ON OCT 11 2013, 2002 JEEP GRAND CHEROKEE LAREDO, VIN NO [XXX], HAD VEHICLE MALFUNCTION EVENT, UNINTENDED ACCELERATION, HIGH SPEED START, HIGH IMPACT AND HIGH ENERGY COLLISIONS, DEFECTIVE BTSI (BRAKE TRANSMISSION SHIFT INTERRUPTER), NO BRAKE THROTTLE OVERRIDE, NO SAFEGUARDS TO STOP VEHICLE, HIGH RATE OF SPEED CRASHING OVER AND OVER, IN THROTTLE WIDE OPEN, NO SOFTWARE OR HARDWARE UPGRADE TO STOP OR PREVENT UNUSUAL ACCELERATION WHILE IN PARK, INABILITY TO BRAKE VEHICLE TO STOP AT SUCH HIGH RATE OF SPEED. TIRES VAPORIZED, CHUNKS OF RUBBER BROKE, METAL RIM REMNANTS OF TIRE SKIDDED SIDEWALK AND STREET, IN SERIES OF HORRIFIC COLLISIONS, DOCUMENTED BY PHOTOS AND REPORTS WHICH NHTSA DELIBERATELY REFUSES TO ACQUIRE FROM ME AS PART OF MY

Unknown or Other
Filed Jan 12, 2017FL

THE AUTOMATIC TRANSMISSION SHIFTS OUT OF ITS GEAR AS IF THE LOCKING MECHANISM OF THE SHIFTER IS NOT WORKING.

Air Bags
Filed Dec 30, 2016FL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V460000 (AIR BAGS) AND 06V199000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical SystemCrash
Filed Dec 25, 2016150,000 milesNC

I REPORTED THIS PROBLEM A MONTH OR SO AGO ABOUT THE FRONT DRIVER'S SEAT BREAKING AND BREAKING OFF THE VEHICLE FRAME. PLUS THE A/C ISSUE UNDER THE GLOVE COMPARTMENT OVERHEATS AND MELTS THE MECHANISM AND CONTINUES TO BURN. WHEN I REPORTED THE ISSUE, NO WRECK WAS INVOLVED. SINCE REPORTING THE PROBLEM, THE VEHICLE WAS INVOLVED IN AN ACCIDENT AND TOTALED. MY FIX APPARENTLY ALLOWED THE SEAT TO STAY ON THE FRAME BUT THE SEAT STILL BROKE. FORTUNATELY, NO SERIOUS INJURY, ONLY SORE NECK AND BUMP TO THE HAND.

Air Bags
Filed Dec 19, 2016IN

I HAVE RECEIVED SEVERAL SAFETY RECALL NOTICES (R06 / NHTSA 15V-046) FOR THIS VEHICLE. I HAVE CALLED MY JEEP DEALERSHIP (GARLITCH NORTH VERNON, IN) SERVICE DEPARTMENT SEVERAL TIMES SINCE FEB. 15, 2016 TO GET THE NEEDED REPAIR. THEY NEVER CALL BACK TO SCHEDULE AN APPOINTMENT OR EXPLAIN WHAT THE PROBLEM IS. THIS HAS BEEN GOING ON FOR OVER 10 MONTHS, NOT A REASONABLE TIME TO MAKE A SAFETY RECALL REPAIR. CAN SOMEONE EXPLAIN WHAT THE PROBLEM IS ?

Air BagsCrash4 injured
Filed Dec 15, 2016174,000 milesTN

TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. THE CONTACT'S VEHICLE WAS STRUCK ON THE PASSENGER SIDE BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE FOUR MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS), WHICH COULD HAVE CAUSED THE AIR BAGS NOT TO DEPLOY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 174,000.

Air Bags
Filed Dec 6, 2016NY

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD

Air Bags
Filed Dec 6, 2016GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Nov 29, 2016155,000 milesOR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, THE SIDE CURTAIN AIR BAGS DEPLOYED INDEPENDENTLY. THE AIR BAG WARNING INDICATOR ILLUMINATED PRIOR TO THE DEPLOYMENT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.

Air Bags
Filed Nov 28, 2016OH

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 01/06/17*LJ UPDATED 01/11/17.*JB

Electrical System
Filed Nov 28, 201683,000 milesNC

DRIVER'S SEAT DETACHES FROM CAR FRAME. ELECTRICAL BLOWER MODULE RESISTOR OVERHEATS, MELTS, AND BURNS. BOTH ISSUES ARE KNOWN BY CONSUMERS AND DEALERSHIPS, SO THERE IS NO WAY JEEP/CHRYSLER DOESN'T KNOW ABOUT THE DESIGN FLAWS AND THE DANGER. DRIVER'S SEAT: THERE IS A GREAT DEAL OF CHATTER ON THE INTERNET REGARDING THE DRIVER'S SEAT DETACHMENT FROM THE CAR FRAME AND THE REASON FOR IT. PEOPLE HAVE CREATED VARIOUS FIXES THAT MAY OR MAY NOT WORK WELL. AS ADDED PROOF, IT IS IMPOSSIBLE TO FIND A JEEP GRAND CHEROKEE DRIVER'S SEAT IN ANY JUNK YARD. PLEASE GO LOOK FOR YOURSELF. MINE TOTALLY BROKE WHILE ON THE HIGHWAY, NEARLY CAUSING A WRECK. IT'S TERRIBLE AND I DO NOT UNDERSTAND WHY THERE HASN'T BEEN A RECALL AND SOMEONE HELD CRIMINALLY LIABLE FOR THIS. BLOWER MOTOR MODULE: LOTS OF CHATTER ON THE INTERNET AS WELL AS TO THE PROBLEM AND THE CAUSE. MINE MELTED AND BECAME SO HOT THAT I COULDN'T TOUCH IT WITHOUT BURNING MY HAND - WHICH I DID. THERE IS A FIX, BUT YOU HAVE TO BUY AN UPGRADE MODULE WHICH STILL GETS HOT. ALSO, THE MODULE TURNS THE BLOWER IN REVERSE, SO YOU HAVE TO REVERSE THE LEADS. IT'S DANGEROUS AND AGAIN, I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL ON IT EITHER AND SOMEONE HELD CRIMINALLY LIABLE.

Air BagsCrash1 killed
Filed Nov 18, 2016160,000 milesAE

HELLO, I INVESTIGATE INTO A TRAFFIC ACCIDENT IN FRANCE INVOLVING A JEEP GRAND CHEROKEE YEAR 2002. THE REASON OF THE CRASH IS UNKNOWN. THE CAR CROSSED THE ROAD WITHOUT ANY REASON AND CRASHED INTO A WALL (THE DRIVER DIED IN THE CRASH). I WAS INFORMED THAT THIS VEHICLE COULD BE AFFECTED BY INADVERTENT AIRBAG DEPLOYMENT . I WOULD LIKE TO KNOW IF IT'S POSSIBLE TO KNOW THE REASON OF ORC DEGRADATION THAT YOU DESCRIBE IN THE REPORT # RQ14001 OF MAY 29, 2014? HOW TO DETECT THE ORC DEFECT AND HOW TO SEE IT? I WOULD TO KNOW IF THE ORC WORKED CORRECTLY OR NOT AND IF THE FRONTAL AIRBAG HAVE BEEN DEPLOYED BEFORE OR AFTER THE CRASH. THANK YOU FOR YOUR ANSWERS

Suspension
Filed Nov 7, 2016120,000 milesWI

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHOOK PROFUSELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE ALL FOUR BALL JOINTS, FRONT STEERING GEAR, ALL FOUR SHOCKS, ALL FOUR TIRES, AND BOTH REAR CONTROL ARMS WAS REPLACED. EVEN AFTER THE REPAIRS, THE CONTACT WAS STILL EXPERIENCING THE SAME FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.

Air Bags
Filed Nov 2, 2016FL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Nov 2, 2016VA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/05/2017*CT UPDATED 01/17/17.*JB

Air Bags
Filed Oct 22, 2016CA

MY CAR WAS AT THE DEALERSHIP FOR R06/NHTSA 15V-046 RECALL 3 TIMES SINCE MARCH 2015. EACH TIME THE ITEM TO REPAIR THE RECALL WAS ON BACK ORDER AND RECALL COULD NOT BE FIXED. CONTINUED CALLS TO THE DEALER WAS "THEY WILL CONTACT ME WHEN PARTS ARE AVAILABLE. THE LAST TIME WAS ON OCTOBER 7, 2016 STILL UNABLE TO FIX DUE TO BACK ORDER PARTS. WHAT CAN I DO???

Service Brakes
Filed Oct 21, 2016115,000 milesWA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE ABS INDICATOR SUDDENLY ILLUMINATED AND THE BRAKING SYSTEM MALFUNCTIONED. WHEN THE BRAKE PEDAL WAS DEPRESSED TO STOP THE VEHICLE, THE PEDAL TRAVELED TO THE FLOOR AND THE VEHICLE FAILED TO IMMEDIATELY STOP OR SLOW DOWN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 115,000.

Air Bags
Filed Oct 20, 2016WI

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED AN INTERIM NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE DEALER INDICATED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED UNTIL THE MANUFACTURER SENT THE SECOND NOTIFICATION LETTER INDICATING THAT THE PARTS WERE AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Power Train1 injured
Filed Oct 20, 2016170,000 milesMO

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IN PARK WITH THE EMERGENCY BRAKE ENGAGED, THE VEHICLE ROLLED BACKWARDS WITH THE CONTACT STANDING OUTSIDE OF THE VEHICLE HOLDING ONTO THE STEERING WHEEL. THE CONTACT WAS UNABLE TO STOP THE VEHICLE. THE VEHICLE STOPPED ON ITS OWN AND INJURED THE CONTACT, BUT NO MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 170,000.

Air Bags1 injured
Filed Oct 20, 2016FL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS INDEPENDENTLY DEPLOYED AND FRACTURED THE WINDSHIELD. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT SUSTAINED BURNS TO THE LEFT ARM, WHICH REQUIRED MEDICAL ATTENTION. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS UNKNOWN.

Air BagsCrash1 injured
Filed Oct 18, 2016100,000 milesNC

TL* THE CONTACT OWNED A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE FRONT PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED SIMULTANEOUSLY. AFTER THE AIR BAGS DEPLOYED, THE VISIBILITY WAS OBSCURED AND CAUSED THE CONTACT TO CRASH. THE CONTACT'S NECK AND BACK WERE INJURED AND REQUIRED MEDICAL ATTENTION. THE DRIVER OF THE OTHER VEHICLE SUSTAINED AN INQUIRY TO THE JAW AND BACK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Air Bags
Filed Oct 18, 2016200,000 milesGA

AT EVERY STOP THERE IS A NOISE IN THE AIR BAG COMPARTMEN

Air Bags
Filed Oct 18, 2016PA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.

Air Bags
Filed Oct 17, 2016IN

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Oct 10, 2016102,000 milesMN

WIRES GET HOT THAT LEAD TO THE HEATER/AC FAN. THE INSULATION OF WIRE AND CONNECTOR MELTS. THIS CAUSES THE HEATER TO GO OFF AND BACK ON INTERMITTENTLY AND FREQUENTLY UNLESS YOU WIGGLE THE WIRES. WIGGLING THE CONNECTOR WILL HELP FOR SHORT PERIODS OF TIME. THIS OCCURS WHEN THE CAR IS RUNNING(DOES NOT HAVE TO BE MOVING) AND THE BLOWER IS ON. I HAVE TRIED TO PRESS IN THE CONNECTOR OR WIGGLE THE CONNECTOR WHILE DRIVING AND THIS IS A DISTRACTION. THIS HAS HAPPENED CONSISTENTLY BEGINNING ABOUT A MONTH AFTER I BOUGHT THE CAR. THE LOCATION OF THE CONNECTOR IS UNDER THE GLOVE BOX AREA. THERE ARE MANY INSTANCES ON THE INTERNET THAT DISCUSS THIS ISSUE.

Service BrakesCrash5 injured1 killed
Filed Oct 4, 2016NY

SEE ATTACHED DIAGRAM. I WAS DRIVER OF CAR STOPPED AT RED LIGHT . JEEP GRAND CHEROKEE (VIN # [XXX]) ENGINE REVVED AT HIGH THROTTLE, WHILE BTSI IN PARK. THE DRIVER MAY BE HARD OF HEARING, MAY HAVE BEEN DISTRACTED TO HEAR THE NOISE OR KNOW COMES FROM HER CAR, MAY HAVE HAD WINDOWS SHUT AND BEEN INSULATED FROM THE SOUND, BUT SHE CHANGED GEAR FROM PARK TO DRIVE AS THE TIRES WERE SPINNING AS OBSERVED BY WITNESSES WHO SAW OR HEARD THOSE TIRES SPINNING WHILE THE CAR WAS IN STATIONARY POSITION. JEEP SPEED FORWARD ABOUT 70 FEET TO REAR-IMPACT MY CAR AND CRUSH THE REAR OF CAR INWARD. IT DISTORTED FRAME FROM REAR TO FRONT OR CAR, AND REAR IMPACT CAUSED DAMAGE TO FRONT OF CAR. PRIOR TO IMPACT, MY FOOT DEPRESSED HARD ON BRAKE BECAUSE I BRACED OR STIFFENED HARD FOR IMPACT, WHEN I HEARD THE SQUEAL OF TIRES OF STATIONARY CAR NEARBY, AND PEOPLE LEAVING A CARNIVAL WERE NEARBY. AFTER JEEP CRUSHED MY CAR INWARD, IT ACCELERATED AGAIN AGAINST MY CAR AND MY EFFORTS KEEP THE BRAKE PEDAL DOWN, AND IT PROPELLED MY CAR FORWARD, AND THEN CONTINUED ON ITS PATH OF DESTRUCTION. IT WRECKED MY CAR, ITSELF, ANOTHER CAR, AND COLLIDED WITH A ANOTHER TWO CARS, IT HIT PEDESTRIANS, CAUSED FATALITY, CAUSED INJURIES, KNOCKED DOWN PARKING METERS, SKIDDED DOZENS OF FEET, BROKE OFF ITS FRONT TIRES IN CHUNKS, SKIDDED ITS METAL RIM BECAUSE THAT WAS ALL THAT WAS LEFT OF THE TIRE, SKIDDED PIECES OF RUBBER OF TIRE, AND FINALLY GOT STUCK AFTER LAST IMPACT, WHILE ITS ENGINE REVVED AND ITS TIRES SPUN, CAUSING YAW SCRAPING OF TIR

Air Bags
Filed Oct 4, 2016MI

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION CONNECT.

Air Bags
Filed Sep 30, 201691,700 milesFL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS SUDDENLY DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,700.

Air Bags
Filed Sep 27, 2016MT

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Sep 21, 2016175,000 milesTX

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE CONTINUOUSLY LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 175,000.

Fuel/Propulsion System
Filed Sep 7, 2016190,000 milesAZ

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO FUEL THE VEHICLE, FUEL SPEWED OUT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 190,000.

Air Bags
Filed Aug 22, 2016FL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air BagsCrash1 injured
Filed Aug 19, 2016185,000 milesSD

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE RECEIVED DAMAGE TO THE FRONT END. A POLICE REPORT WAS NOT FILED. THE CONTACT RECEIVED INJURIES TO THE FACE, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 185,000. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 15, 2016169,000 milesCO

TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED AFTER THE AIR BAG RECALL REPAIR WAS PERFORMED. THE FAILURE RECURRED, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO REACH OUT TO THE LOCAL DEALER THAT PERFORMED THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 169,000.

Steering
Filed Aug 13, 2016200,000 milesVA

DEATH WOBBLE IN STEERING SYSTEM AT 40 MPH AND ABOVE.

Trailer Hitches
Filed Aug 8, 2016FL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A MANUFACTURER RECALL FOR THE TRAILER HITCH, THE DEALER WAS NOTIFIED AND INDICATED THAT THE FRAME AND TRAILER HITCH WOULD NEED TO BE REPLACED BEFORE THEY WOULD PROVIDE THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO SOLUTION FOR LONGER THAN TWO YEARS. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

Air Bags
Filed Aug 2, 2016TX

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Unknown or Other
Filed Jul 28, 2016KY

CONTACTED LOCAL JEEP DEALER, EVERY TIME THEY PUT ME OFF SAYING IT IS NOT APART OF THE RECALL AND WILL NOT FIX MY PROBLEM. MAKES TWICE THEY HAVE DONE SO.

Electrical System
Filed Jul 25, 2016130,000 milesKY

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE TURN SIGNALS OF THE VEHICLE WOULD NOT COME ON WHEN PROMPTED. IN ADDITION, THE ALARM SYSTEM SOUNDED ON NUMEROUS OCCASIONS WHEN THE KEY WAS USED TO OPEN THE DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.

Air Bags
Filed Jul 15, 2016140,000 milesOH

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL AND FRONT PASSENGER SIDE AIR BAGS ABRUPTLY DEPLOYED WHILE DRIVING 65 MPH. THE VEHICLE WAS TOWED TO THE LOCAL DEALER FOR FURTHER INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT INJURED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THE FAILURE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER STATED THAT THE PARTS WERE UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

Air Bags
Filed Jul 13, 2016225,000 milesNY

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 225,000. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jun 28, 2016174,059 milesCA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 174,059. UPDATED 09/23/16*LJ THE CONSUMER STATED THE AIRBAG WENT OUT AFTER CONTACTING THE MANUFACTURER. THE APPOINTMENT WAS CANCELED. UPDATED 10/18/2017*JS

Air Bags
Filed Jun 27, 2016154,000 milesNJ

AIR BAG LIGHTS DOES NOT GO OFF.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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