Page 11 of 30 · complaints 501–550 of 1,476

2002 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Air Bags
Filed Sep 5, 201375,000 milesSC

TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE 4X4. THE CONTACT RECEIVED RECALL NOTICE NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO MAKE AN APPOINTMENT FOR THE REMEDY. THE CONTACT WAS INFORMED BY THE DEALER THAT THE PART WAS NOT AVAILABLE. THE AIR BAG WARNING LIGHT WAS ALSO ILLUMINATED. MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NEITHER REPAIRED NOR SERVICE UNDER THE RECALL REQUIREMENTS. THE APPROXIMATE FAILURE MILEAGE WAS 75000. ....UPDATED 10-21-13 *BF

Air Bags
Filed Sep 4, 2013NY

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE AUTHORIZED DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Sep 4, 2013136,000 milesFL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE AIR BAG WARNING LIGHT WAS ALSO ILLUMINATED. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR TO THE AIR BAGS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 136,000.

Air Bags
Filed Aug 23, 2013MA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE BUT WAS CONCERNED OF THE SAFETY CONSEQUENCES. THE CURRENT MILEAGE WAS 125,000. *TR

Air Bags
Filed Aug 23, 2013MD

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND THE REMEDY PART REMAINED UNAVAILABLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Aug 22, 2013VA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Visibility › Defroster/Defogger/Hvac SystemFire
Filed Aug 19, 2013127,000 milesOH

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 40 MPH WHEN THE HEATER FAILED. THE VEHICLE WAS INSPECTED AND IT WAS DISCOVERED THAT THE HEATER CONTROL MODULATOR WAS MELTED. THE VEHICLE WAS INSPECTED AND DIAGNOSED AS NEEDING A REPLACEMENT BOX. THE VEHICLE WAS REPAIRED BUT THE FAILURE WAS BEGINNING TO RECUR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

Air Bags
Filed Aug 16, 201345,500 milesCA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO MAKE AN APPOINTMENT FOR THE REMEDY REPAIRS. THE CONTACT WAS ADVISED THAT THE PART WAS UNAVAILABLE AND THERE WAS NO TIME FRAME GIVEN FOR AVAILABILITY. THE CONTACT STATED THAT THE AIRBAG WARNING LAMP ILLUMINATED SPORADICALLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 45,500. ...UPDATED 10-24-13 *BF THE CONSUMER STATED THE LIGHT NO LONGER FLASHED IT WAS ON CONSTANTLY. AS OF OCTOBER 3, 2013 ALL PARTS WERE STILL UNAVAILABLE IN ORDER TO COMPLETE THE RECALL. UPDATED 11/4/2013 *JS

Air Bags
Filed Aug 16, 2013NJ

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND WAS INFORMED BY THE MANUFACTURER THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

Air Bags
Filed Aug 16, 2013AL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND THE DEALER INFORMED HIM THAT THE PARTS NEEDED TO COMPLETE THE RECALL SERVICE WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Aug 15, 2013IA

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG RECALL NOTICE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT RECENTLY ILLUMINATED, WHILE DRIVING. WHEN HE CONTACTED CHRYSLER, HE WAS INFORMED THEY WERE WORKING WITH A SUPPLIER.

Air Bags
Filed Aug 14, 2013TN

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED HE RECEIVED THE RECALL NOTICE BACK IN JANUARY. HOWEVER, THE PARTS ARE NOT AVAILABLE.

Unknown or Other
Filed Aug 13, 2013120,000 milesIL

NOTICE OF PROBLEM FROM CHRYSLER, SOME EIGHT MONTHS AGO AND CORRECTION STILL NOT PERFORMED. *TR

Air Bags
Filed Aug 12, 2013173,000 milesNY

I HAVE A RECALL ON MY CAR I CALLED THE CAR MAKER THE MANUFACTURER TOLD ME THAT THE PARTS WERE NOT AVAILABLE THIS IS 8 MONTH AGO NOW MY AIRBAG LIGHT IS LIT I CALLED THEM BECAUSE THE RECALL STATE THIS VEHICLES HAS A CHANCE OF EXPERIENCING AN ELECTRICAL OVERSTRESS CONDITION! IT CAN DAMAGE ONE OF THE ORC'S COMPUTER CHIPS THIS CAN CAUSE THE AIRBAG LIGHT TO LIGHT UP AND AIR BAG TO INADVERTENT DEPLOYMENT OF FRONT AIRBAGS INCREASING THE RISK OF INJURY OR OF VEHICLE CRASH. I WAS TOLD TO TAKE DOWN TO THE DEALER WITH THE RECALL THAT WAY THEY CAN FIX IT. THE PART AND LABOR IS FREE OF CHARGE I CALLED THE DEALER AND I WAS TOLD THAT I HAVE TO PAY FOR IT UP FRONT THEN REIMBURSE THE BILL TO THE MANUFACTURER FOR THEM TO PAY WHEN THEY CAN. I DO NOT HAVE THOUSAND OF DOLLARS THAT IT WILL COST TO FIX THE UP FRONT FOR THIS RECALL CAN SOME ONE TELL ME HOW TO FIX THIS PROBLEM. *TR

Air Bags
Filed Aug 8, 201372,000 milesFL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE FAILURE ALSO OCCURRED DURING INITIAL START UP AND THE MALFUNCTION BECAME PROGRESSIVELY WORSE OVER A PERIOD OF TIME. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) BUT WAS ADVISED THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE APPROXIMATED FAILURE MILEAGE WAS 72,000.

Air Bags
Filed Aug 8, 2013FL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND WAS INFORMED BY THE MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Aug 7, 2013147,200 milesMD

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED WITH THE SOUND OF A CHIME. THE FAILURE OCCURRED CONTINUOUSLY UNTIL THE ENGINE WAS TURNED OFF. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000( AIR BAGS). THE PART REMAINED UNAVAILABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE MALFUNCTION WAS CONTRIBUTED TO A FRAY AIR BAG IMPACT WIRING CONNECTOR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE APPROXIMATE FAILURE MILEAGE WAS 147,200.

Air Bags
Filed Aug 6, 2013118,242 milesFL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO BUT WAS INFORMED BY THE MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/17/13*CN

Air Bags
Filed Jul 31, 2013135,000 milesTX

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY UNTIL THE ENGINE WAS TURNED OFF. THE MALFUNCTION RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

Air Bags
Filed Jul 31, 2013AZ

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE PARTS REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jul 31, 2013TN

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jul 29, 2013PA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE VIN WAS NOT AVAILABLE. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jul 29, 2013OR

MY POWER STEERING WENT OUT, THE AIR CONDITIONER QUIT WORKING, THE AIR BAGS LIGHT WILL NOT GO OFF, HEADLIGHTS COME ON AND OFF WHEN NO ONE IS IN THE VEHICLE, THE ELECTRICAL SENSORS ARE INOPERABLE, AND THE HEATED SEATS GET TOO HOT, OR NOT WORK AT ALL. I HAVE YET TO RECEIVE ANY RECALLS FOR MY 2002 JEEP GRAND CHEROKEE OVERLAND. I WOULD LIKE TO KNOW WHY I HAVE NOT RECEIVED ANY RECALL NOTICES FOR THE PROBLEMS THAT HAVE PROMPTED CHRYSLER TO ISSUE RECALL NOTICES FOR ABOVE ISSUES. *TR

Fuel/Propulsion SystemCrash1 injured
Filed Jul 27, 2013102,000 milesOH

I WAS REAR ENDED IN MY '02 JEEP GRAND CHEROKEE. MY VEHICLE DOES HAVE A MANUFACTURED INSTALLED TRAILER HITCH. AFTER THE ACCIDENT, IT WAS APPARENT THAT THE GAS TANK WAS STILL HIT BY THE VEHICLE. THE HITCH DID NOTHING TO KEEP THE VEHICLE FROM GETTING TO THE TANK. THERE ARE VISIBLE GRAZE MARKS WHERE THE VEHICLE HIT THE HITCH AND PROCEEDED TO THE GAS TANK. STILL NOT FEELING SAFE FROM THE CHRYSLER RECALL THAT THE "HITCH" WILL PREVENT A FIRE HAZARD IF INVOLVED IN A REAR END ACCIDENT. CHRYSLER WILL NOT EVEN LOOK AT THE VEHICLE SINCE IT HAS A HITCH. PHOTOS ARE AVAILABLE UPON REQUEST. *TR..UPDATED 02/13/17 *BF UPDATED 08/08/2017*JS

Steering
Filed Jul 27, 2013130,000 milesTX

DRIVING HIGHWAY SPEEDS, 65 MPH, HIT A SMALL BUMP ON THE ROAD AND THE STEERING WHEEL BEGAN TO SHAKE VIOLENTLY. I PURCHASED THE VEHICLE NEW IN EARLY 2002 AND THIS WAS THE FIRST INCIDENT. SINCE THEN THIS HAS HAPPENED SEVERAL MORE TIME. SUSPECT A WORN STEERING DAMPER.

Air Bags
Filed Jul 25, 2013VA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THAT THE DEALER DID NOT HAVE THE PARTS AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE EXPECTANCY FOR THE RECALL SERVICE HAD SURPASSED A REASONABLE TIME FRAME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Jul 25, 2013FL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT IT HAD EXCEEDED A REASONABLE TIME FOR THE RECALL SERVICE TO BE PERFORMED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VIN LIST FOR THE AFFECTED VEHICLE HAD NOT YET BEEN COMPILED AND THEY WERE NOT ABLE TO ADVISE THE CONTACT IF HER SPECIFIC VIN WAS INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jul 25, 2013FL

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. *SMD THE CONSUMER STATED HE RECEIVED CONFLICTING INFORMATION REGARDING THE RECALL. THE FIRST TIME HE WAS INFORMED THE VEHICLE WAS NOT DEFECTIVE. LATER, HE RECEIVED A LETTER INQUIRING ABOUT THE STATUS OF THE VEHICLE, WHICH INDICATED, THERE WAS A PROBLEM. WHEN HE CONTACTED THE DEALER, HE WAS INFORMED, THE PARTS WERE NOT AVAILABLE.

Seats
Filed Jul 22, 201360,000 milesFL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE HEATED ELECTRIC SEATS WERE OVERHEATING ABNORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 82,000.

Service BrakesFire
Filed Jul 16, 2013190,000 milesAR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT WAS DRIVING 30 MPH WHEN THE FRONT BRAKES BEGAN SMOKING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE BRAKE ROTORS, CALIBERS AND PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 190,000. *TR

Air Bags
Filed Jul 15, 2013CT

I RECEIVED A RECALL M35/NHTSA 12V-527 OVER SEVEN MONTHS AGO, AND THE LOCAL DEALERSHIP CONTINUES TO TELL ME TO KEEP CALLING BACK SINCE THE REPLACEMENT PARTS ARE "NOT AVAILABLE." BECAUSE THIS IS AN AIRBAG ISSUE, THIS IS UNACCEPTABLE! *TR

Air Bags
Filed Jul 11, 201356,000 milesFL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED UPON ENGAGING THE IGNITION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), HOWEVER THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.

Air Bags
Filed Jul 9, 2013NY

I HAVE NOT BEEN ABLE TO GET SERVICE FOR SAFETY RECALL M35/NHTSA 12V-527 AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. *TR

Air Bags
Filed Jul 8, 201370,000 milesFL

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE STARTING THE VEHICLE THE AIR BAG WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED YET THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE TO HONOR THE RECALL REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 8/12/13 *CN

SeatsCrash
Filed Jul 8, 2013100,000 milesVA

HIT FROM BEHIND ,REARENDED,. FIRST IMPACT THREW ME FORWARD THEN HIT AGAIN 2ND IMPACT BROKE SEAT BACK AND I FELL BACK FLAT INTO BACKSEAT.. 2 TORN ROTATOR CUFFS AND SHOULDER BALL AND SOCKET DAMAGED DUE TO TRYING TO HOLD ONTO WHEEL AND MAINTAIN CONTROL OF CAR WHILE SEAT WAS COLLAPSING. *TR

Seats1 injured
Filed Jul 8, 2013182,000 milesNJ

DRIVING MY CHILDREN HOME FROM NEW YORK ON THE 6TH OF JULY 2013, SOME WHERE ON THE TURNPIKE MY 16 YEAR OLD DAUGHTER COMPLAINED ABOUT THE HEATED SEAT BEING TO HOT. I TOLD HER THAT SHE SHOULD TURN IT OFF THEN, TO WITCH SHE REPLIED I ALREADY DID DAD BUT ITS STILL HOT. SHE DROVE THE REST OF THE TRIP WITH THE SEAT OFF. AS SOON AS WE COULD PULLED OVER TO TAKE A LOOK AT IT WE DID. WHEN WE TOOK A LOOK AT THE EFFECTED AREA IT LOOKED LIKE A TENNIS BALL SIZE BLISTER. JUST TO BE SAFE I HAD TO TAKE HER TO THE ER AND IT WAS A 2ND DEGREE BURN!! *TR

Air Bags
Filed Jul 6, 201368,000 milesVA

THIS JEEP HAS FAILED ME IN EVERY WAY POSSIBLE. ITS UNSAFE AND UNRELIABLE. AT 68K THE TRANSMISSION WENT OUT IN THE MIDDLE OF A DANGEROUS HIGHWAY ALMOST WRECKED, JEEP SAID SORRY WARRANTY RAN OUT AT 65K. ALL 4 WINDOWS HAVE FELL OUT WITH A BANG, MULTIPLE SENSORS HAVE GONE OUT, RELAY SENSOR, ALL SHOCKS THAT HOLD UP HOOD AND LIFT GATES HAVE FAILED. RADIATOR SPRUNG A LEAK ON MONDAY AND PARKING BRAKE FAILED/BROKE/TOOK IT IN FOR THE AIRBAG CHECK ON MAY 16 TWO MONTHS AGO AND ITS IS ONE OF THE BAD ONES ..WAS TOLD PARTS WERE ORDERED. NOW THE LIGHT IS ON AND WONT GO OFF..WAS TOLD I HAVE NO AIRBAG AT ALL THAT WILL DEPLOY... VERY UNSAFE AND UNFAIR. NOW ITS INSPECTION TIME WITH THIS MESS AND NO FIX FROM JEEP. THEY NEED TO HANDLE THIS AND GET SUED...THEY HAVE PUT MY LIFE IN DANGER MANY TIMES. *TR

Air Bags
Filed Jul 1, 2013150,000 milesOH

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE RECURRED WHENEVER THE ENGINE WAS IN OPERATION. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS); HOWEVER THE PART WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

Air Bags
Filed Jul 1, 2013140,000 milesMD

NOTIFIED 1/3/13 OF RECALL M35/NHTSA 12V-527. CONTINUE TO EXPERIENCE AN ILLUMINATED AIRBAG DASH LIGHT BUT, TO DATE, HAVE NOT HAD AN INADVERTENT AIRBAG DEPLOYMENT. DEALER CONTINUES TO SAY THAT THE PROBLEM IS NOT ASSOCIATED WITH THE RECALL AND I SHOULD SIMPLY BRING THE CAR IN FOR REPAIR. MEANWHILE, AFTER MONTHLY CALLS, THE DEALER CONTINUES NOT TO HAVE THE REQUIRED PART FOR REPAIR AND OFFERS NO ASSURANCE OF WHEN THE PART WILL BE AVAILABLE. 6 MONTHS??? FOR AN 11 YEAR OLD CAR. THIS SEEMS AN INTENTIONAL DELAY AND BLATANT DISREGARD FOR THE REQUIREMENTS OF THE NTMVSA. ONE CAN ONLY GUESS AS TO THE NUMBER OF VEHICLES THAT WILL DROP OUT OF THE REPAIR POOL IF CHRYSLER IS ALLOWED TO DELAY INTERMINABLY. *TR

Air Bags
Filed Jun 21, 2013MA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THEY RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

Air Bags
Filed Jun 21, 2013NJ

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 12V527000 (AIR BAG), HE CALLED THE DEALER TO SCHEDULE AN APPOINTMENT FOR RECALL SERVICE. THE DEALER STATED THAT THEY DID NOT HAVE PARTS AVAILABLE TO REMEDY THE VEHICLE DEFECT. SIX MONTHS AFTER RECEIVING THE RECALL NOTIFICATION, THE MANUFACTURER STILL HAD NOT PROVIDED THE DEALER WITH THE NECESSARY PARTS TO REMEDY THE RECALLED VEHICLES. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jun 18, 2013110,000 milesRI

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT BOTH THE AIR BAG AND ENGINE WARNING INDICATORS WOULD ILLUMINATE UPON STARTING THE VEHICLE. THE WARNING INDICATOR ILLUMINATED CONTINUOUSLY UNTIL THE VEHICLE WAS TURNED OFF. NHTSA RECALL CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) WAS ASSOCIATED WITH THE FAILURE. THE RECALL WAS SCHEDULED TO BEGAN IN APRIL OF 2013 AND THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

Air Bags
Filed Jun 14, 201380,000 milesWI

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR

Fuel/Propulsion System
Filed Jun 12, 201375,950 milesCA

MY JEEP HAS A SAFETY RECALL A-02 SAFETY RECALL TO INSPECT YOUR VEHICLE'S VAPOR CANISTER VENT HOSE AND FUEL FILLER INLET CHECK VALVE, NEVERTHELESS I WAS TOLD BY A CHRYSLER DEALER IN MEXICO THAT IT DOES NOT APPLY TO MY GRAND CHEROKEE. I NEED TO KNOW IF THIS IS TRUE OR WHAT CAN I DO TO HAVE THIS ISSUE RESOLVED. *TR

Air Bags
Filed Jun 11, 2013131,449 milesVA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE COULD NOT PASS STATE INSPECTION DUE TO THE AIR BAG WARNING LIGHT BEING ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS UNABLE TO HAVE THE VEHICLE REPAIRED BECAUSE THE PART NEEDED TO PERFORM THE RECALL SERVICE WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED BUT COULD NOT PROVIDE A DATE IN WHICH THE PART WOULD BECOME AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 131,449.

Air Bags
Filed Jun 10, 2013GA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE FOR REPAIRS UNDER NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAG). THE FAILURE MILEAGE WAS NOT AVAILABLE.

Air Bags
Filed Jun 10, 2013MO

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE PART REMAINED UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED THREE TIMES AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE RELATED TO THE RECALL.

Air Bags
Filed Jun 6, 2013135,000 milesNM

SAFETY RECALL M35/NHTSA 12V-527 ORC MODULE AIRBAG LIGHT IS "ON" AND "SEAT BELT" LIGHTS. WARNING LIGHTS ARE ON AND DO NOT GO OFF. I TOOK THE CAR TO THE DEALERSHIP IN ROSWELL, N.M. AND THEY INFORMED ME THE PARTS WERE UNAVAILABLE AND THAT CHRYSLER WOULD CONTACT ME. TO DATE THIS HAS NOT HAPPENED. THE DANGER IS A INADVERTENT DEPLOYMENT OF THE FRONT AIRBAGS.. DAMAGE TO THE COMPUTER CHIP. THE PROBLEM HAS NOW INVOLVED THE SEAT BELT WARNING LIGHTS TO STAY "ON". *TR

Air Bags
Filed Jun 6, 2013GA

IT IS SIX MONTHS SINCE NOTIFICATION OF THE AND I HAVE YET TO RECEIVE THE PART. I HAVE CALL THE DEALERSHIP AND CHRYSLER AND NEITHER CAN TELL ME WHEN THE PART WILL BE AVAILABLE. THERE IS NO EXPLANATION ON WHY IT IS TAKING SO LONG TO GET THE PART. MY SEAT BELT AND AIRBAG LIGHTS ARE ON AND THIS NEEDS TO BE IMMEDIATELY RESOLVED. *TR

Air Bags
Filed Jun 5, 2013WA

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER HAS BEEN UNABLE TO GET THE RECALL RECTIFIED, DUE TO LACK OF PARTS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →