2002 Jeep Grand Cherokee complaints

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE MANUFACTURER STATED THE PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) FIVE MONTHS AGO AND HAD NOT YET RECEIVED AN UPDATED NOTICE STATING A REMEDY. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS). THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED BECAUSE THE PART NEEDED TO COMPLETE THE RECALL REPAIR CONTINUED TO REMAIN UNAVAILABLE FOR APPROXIMATELY FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 08-28-14 *BF THE CONSUMER STATED IT HAD BEEN OVER A YEAR LATER AND THE ISSUE STILL WAS NOT RESOLVED. UPDATED 09/08/2014 *JS

TL* THE CONTACT OWNS A 2002 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED AS THE WARNING CHIME SOUNDED. THE VEHICLE WAS INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS), AND WAS TAKEN TO THE DEALER FOR RECALL SERVICE. THE CONTACT WAS THEN INFORMED THAT THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. *TR

IN DECEMBER OF 2010 MY SIDE AIRBAGS DEPLOYED SPONTANEOUSLY WHILE TURNING INTO A SHOPPING CENTER IN WOODBRIDGE, VA. AFTER SURVEYING THE VEHICLE AND FINDING NO EVIDENCE OF ANY CRASH OR OTHER REASON FOR THE AIRBAG TO DEPLOY, I TOOK MY VEHICLE TO LUSTINE JEEP IN WOODBRIDGE, VA. THEY LOOKED OVER THE VEHICLE AND TOLD ME THAT IT COULD NOT HAVE HAPPENED THE WAY I DESCRIBED IT. AFTER FIGHTING WITH CHRYSLER THEY AGREED TO COVER SOME OF THE COST OF REPLACING THE AIRBAG. I WAS CHARGED $600 TOTAL. THEN IN NOVEMBER OF 2012 I LEARNED THAT JEEP WAS RECALLING GRAND CHEROKEES AND LIBERTYS IN MY VEHICLES AGE RANGE FOR EXACTLY WHAT I DESCRIBED HAPPENED TO ME IN 2010. SINCE THAT TIME I HAVE SPOKEN TO NUMEROUS PEOPLE FROM THE JEEP DEALERSHIP AND FROM CHRYSLER. I HAVE RECEIVED ONE RECALL NOTICE THAT TOLD ME I WOULD BE RECEIVING A SECOND NOTICE ONCE A VENDOR HAD BEEN FOUND TO PRODUCE THE NEW CORRECTIVE PART. I WAS ALSO TOLD THAT I COULD NOT REQUEST A REFUND OF THE $600 I WAS CHARGED UNTIL I GET THE SECOND NOTICE. I WAS TOLD TO EXPECT THE SECOND NOTICE IN MARCH OR APRIL OF THIS YEAR BUT THAT HAS NOT HAPPENED. IT IS NOW ALMOST JUNE AND CHRYSLER REFUSES TO ADDRESS THIS. I AM DRIVING AROUND A VEHICLE THAT COULD POP ITS AIRBAG AT ANY MOMENT AND I CANNOT GET CHRYSLER TO ADDRESS THE MONEY THAT WAS TAKEN FROM ME FOR A SAFETY ISSUE THAT THEY SHOULD HAVE TAKEN CARE OF IN 2010. PLEASE HELP. *TR

CHRYSLER HAS ISSUED OVER 10 RECALLS ON MY 2002 JEEP GRAND CHEROKEE AND HAVE FAILED TO COMPLETE ANY OF THE REQUIRED RECALL SERVICE. THEY HAVE NOT RECEIVED ANY PARTS FROM THEIR SUPPLIERS TO REPLACE THE DEFECTIVE PARTS COVERED UNDER THE RECALL. THE AMOUNT OF AFFECTED VEHICLES ARE OVER 950.000 CHRYSLER HAS STILL FAILED TO RESOLVE ANY OF THE OUTSTANDING RECALLS ON MY VEHICLE, AND HAS NOT OFFERED SUBSTITUTE TRANSPORTATION AFTER 9 MONTHS THAT THE NUMEROUS RECALLS WERE ISSUED, AND NOT RESOLVED DUE TO ZERO AVAILABILITY OF REPLACEMENT PARTS. THIS IS A MAJOR SAFETY LIABILITY THAT CHRYSLER IS CONVENIENTLY IGNORING UPDATED 06/4/13*LJ *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED THE WAS AN ELECTRICAL SOUND COMING FROM THE DASHBOARD AREA IN THE VEHICLE. THE DEALER WANTED TO CHARGE THE CONSUMER $195 DIAGNOSTIC FEE. THE CONSUMER STATED NO ONE AT THE DEALER WANTED TO ASSIST HIM AND OPEN THE CASE NUMBER. ON MARCH 6, 2013, WHILE DRIVING, THE AIR BAGS INADVERTENTLY DEPLOYED. THE CONSUMER BLACKED OUT FOR A SECOND OR TWO, AND WAS HIT ON THE RIGHT REAR PASSENGER SIDE BUMPER. THE VEHICLE THEN SLID FORWARD AS HE TRIED TO AVOID HITTING THE LEFT SIDEWALL OF THE BRIDGE, IN WHICH THE VEHICLE WENT INTO A SPIN SIDE WAYS.

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO A DEFECTIVE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE RECALL NOTICE STATED, THE PARTS WERE NOT AVAILABLE. AFTER THREE MONTHS OF NOT HEARING FROM ANYONE, THE CONSUMER CONTACTED THE DEALER, AND WAS INFORMED, THE PARTS WERE STILL NOT AVAILABLE.

THE CHRYSLER GROUP NOTIFIED ME JAN/FEB OF RECALL FOR A SECONDS NOTICE OF ACCIDENTAL FRONT AND SIDE AIRBAG DEPLOYMENT, THIS A DAY AFTER MY AIRBAG LIGHT TURNS ON. CALLED, GOT ON LIST ASAP, WAITED, CALLED REPEATEDLY, WILL NOT DRIVE. FOR AS THEY STATED IN NOTICED "WE ARE SINCERELY CONCERNED ABOUT YOUR SAFETY". SO I WAS AS WELL. I BOUGHT THIS VEHICLE FOR THESE OPTIONS SPECIFICALLY, AND NOT HAVE MY TWO SMALL CHILDREN IN A MID SEDAN SURROUNDED BY SUVS. SO HERE I AM, 4 MO LATER STILL MAKING MONTHLY PAYMENTS, INSURANCE, REGISTRATION, REJECTION STICKER (AIRBAG LIGHT) AND NO DRIVE. THIS IS A RIDICULOUS TIME PERIOD, I SHOULD AT LEAST BE ALLOWED TO HAVE THEM DISCONNECTED FREE OF CHARGE, FOR MY CAR INSURANCE WILL LIKELY RISE. BUT AT LEAST I COULD USE IT. ITS BASICALLY AN EXPENSIVE CD PLAYER WHEN I START IT UP ONCE A WEEK FOR ITS OWN GOOD! *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED AS THE WARNING CHIME BEGAN TO SOUND. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS UNABLE TO OBTAIN THE REMEDY BECAUSE THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT SERVICED PER THE RECALL NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID 12V527000 (AIR BAGS: INADVERTENT AIR BAG DEPLOYMENT) AND CONTACTED THE DEALER TO SECURE AN APPOINTMENT FOR RECALL SERVICE. THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED TO COMPLETE THE REPAIR HAD NOT BECOME AVAILABLE. THE CONTACT WAS CONCERNED BECAUSE THE VEHICLE COULD NOT BE SERVICE WITHIN A REASONABLE TIME FRAME. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECEIVED RECALL SEVERAL MONTHS AGO. DEALER SAYS PARTS HAVE NOT BEEN MADE AVAILABLE. *TR

2002 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG MODULE RECALL NOTICE AND SEEKS REIMBURSEMENT. *SMD THE CONSUMER STATED CHRYSLER FIRST INFORMED HIM, HE WOULD RECEIVE A REFUND WITHIN 60 DAYS, FROM THE TIME HE SENT THE INVOICE IN, BACK IN JANUARY. HOWEVER, WHEN THE CONSUMER CONTACTED CHRYSLER MONTHS LATER, HE WAS INFORMED, HE WOULD NOT RECEIVE A REFUND. RECALL # 12V527000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT CALLED THE DEALER AND THE MANUFACTURER IN AN ATTEMPT TO SCHEDULE AN APPOINTMENT FOR THE RECALL SERVICE HOWEVER, NEITHER COULD ADVISED THE CONTACT ON WHEN THE PARTS NEEDED TO COMPLETE THE SERVICE WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED AFTER RECEIVING A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) THE CONTACT CALLED THE DEALER TO MAKE AN APPOINTMENT. THE DEALER STATED THE PART WAS NOT AVAILABLE TO REMEDY THE VEHICLE AND THEY HAD NO IDEA WHEN THE PART WOULD BE AVAILABLE. THE CONTACT STATED IT'S BEEN FOUR MONTHS SINCE THE CONTACT RECEIVED A RECALL NOTICE. THE CONTACT ALSO CALLED THE MANUFACTURER REGARDING WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER ALSO DID NOT GIVE A DATE REGARDING WHEN THE PART WOULD BE AVAILABLE TO REMEDY THE VEHICLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 09-18-13 *BF

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER AND PASSENGER SIDE FRONT AIR BAGS DEPLOYED INADVERTENTLY. THE AIR BAG WARNING LIGHT ILLUMINATED AS THE FAILURE OCCURRED. THE CONTACT SUSTAINED INJURIES TO THE RIBS, LEFT BREAST AND THE RIGHT ARM FROM THE AIR BAG DEPLOYMENT. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 100, 000. UPDATED 10/18/13*LJ

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS: INADVERTENT BAG DEPLOYMENT) AND CONTACTED THE DEALER TO SECURE AN APPOINTMENT FOR RECALL SERVICE. THE CONTACT WAS ADVISED BY THE DEALER THAT THE PARTS NEEDED TO COMPLETE THE REPAIR WERE NOT YET AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED TIME FOR THE RECALL PARTS TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CURRENT MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 ( AIR BAGS) AND WAS VERY CONCERNED SINCE HE BELIEVED THE FAILURE SPECIFIED IN THE NOTICE WAS A VERY SERIOUS SAFETY ISSUE AND THE PARTS WERE NOT AVAILABLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF HIS CONCERN BUT THEY WERE NOT ABLE TO PROVIDE A TIME FRAME OF WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 114,000. *TR

RECIBI EL PRIMER "SAFETY RECALL M35/NHTSA-12V-527 AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. EL DEALER ME REQUIERE LA SEGUNDA NOTICACION PARA PODER AREGLAR EL VEHICULO Y TODAVIA A LA FECHA DE HOY NO LE HE RECIBIDO YO HICE EL PRIMER COMPLAINT CON USTEDES EL DIA MARZO 2013 Y EL NUMERO DE COMPLAINT ES10503125. GRACIAS. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, SHE DEPRESSED THE ACCELERATOR PEDAL BUT THE VEHICLE WOULD NOT ACCELERATE. WHEN THE VEHICLE RESPONDED, IT LURCHED FORWARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THE CATALYTIC CONVERTER WOULD HAVE TO BE REPLACED. AFTER THE REPAIR, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. *TR

TL* THE CONTACT OWNS A 2002 JEEP CHEROKEE LAREDO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 02V099000 (AIR BAGS). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO MENTIONED THAT THE NOTICE WAS RECEIVED 3 MONTHS AGO. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER WAS CONTACTED BUT WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PARTS TO BECOME AVAILABLE TO COMPLETE THE RECALL REPAIR, AS MENTIONED IN THE RECALL SUMMARY. THE CONTACT HAD NOT EXPERIENCED FAILURE.

I HAVE OWNED MY 2002 JEEP GRAND CHEROKEE LAREDO FOR 10 YEARS. I PURCHASED THE CAR NEW FROM LIBERTY AUTO CITY IN LIBERTYVILLE, IL. AT 80,000 MILES, I WAS LEAVING FOR SCHOOL WHEN I NOTICED MY DRIVER SIDE WINDOW HAD FALLEN INTO THE DOOR. WHEN I TRIED TO USE THE SWITCH TO RAISE THE WINDOW, IT DID NOT WORK. I TOOK THIS CAR TO THE DEALERSHIP, THEY KNEW RIGHT AWAY THAT I HAD A PROBLEM WITH THE WINDOW REGULATOR, AND THEY FIXED IT TO THE TUNE OF $400. THE DEALERSHIP KNEW WHAT IT WAS BECAUSE THEY HAVE FIXED SO MANY, AND THE NOVICE INTERNET SURFER WOULD BE ABLE TO SEARCH OUT THIS PROBLEM AND FIND A MYRIAD OF COMPLAINTS FROM GRAND CHEROKEE AND LIBERTY OWNERS ALIKE. I UNDERSTAND A CLASS ACTION LAWSUIT WAS FILED IN CALIFORNIA BY JEEP LIBERTY DRIVERS, AND JEEP HAS SINCE EXTENDED THE WARRANTY ON LIBERTY WINDOWS. JEEP REIMBURSED ME $300 OF THE $400 DOLLARS FOR THIS FIRST INCIDENT. NOW, LAST SUNDAY, I WAS LEAVING MY HOME TO WORK THE NIGHT SHIFT AT THE HOSPITAL, AND I NOTICED THE PASSENGER WINDOW WAS ROLLED ALL THE WAY DOWN - SURE ENOUGH, THE SAME THING HAPPENED TO THE OTHER WINDOW. I DROVE TO WORK IN A SNOW STORM WITH THE PASSENGER WINDOW ROLLED DOWN. NOW JEEP WILL NOT REIMBURSE ME FOR THE REGULATOR, WHICH AGAIN COST $400 TO REPLACE. AGAIN, MY NEW JEEP DEALERSHIP, FLETCHER AUTO IN COLUMBIA, MISSOURI, KNEW EXACTLY WHAT THE PROBLEM WAS BECAUSE THEY ALSO HAVE SEEN IT OFTEN WITH VEHICLES FROM THIS TIME PERIOD. I URGE YOU TO ACT TO CREATE A RECALL FOR THIS KNOWN DEFECTIVE PART THAT HAS CAUSED SIGNI

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE OCCUPANT RESTRAINT CONTROL MODULE WAS DEFECTIVE AND WOULD HAVE TO BE REPLACED BUT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD INTERMITTENTLY ILLUMINATE. IN ADDITION, THE ANTI-THEFT SYSTEM WOULD MALFUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT SPOKE WITH THE DEALER AND WAS ADVISED THAT THE PARTS NEEDED TO COMPLETE THE RECALL REPAIR WERE NOT AVAILABLE. THE DEALER WAS NOT ABLE TO PROVIDE A DATE IN WHICH THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 101,000. *TR

I RECEIPT SAFETY RECALL M35/NHTSA 12V-527 ON FEBRUARY 2013, EVERY DAY CALL TO THE OFFICE DEALER AND SAID, I AM NOT RECEIPT THE PART. PLEASE CALL AGAIN. I HAVE PROBLEM BECAUSE THE AIRBAG WARNING LIGHT IS PERMANENT ON. THANK YOU SO MUCH FOR YOUR ATTENTION AND THIS PROBLEM. *TR

I WAS SENT A LETTER FROM CHRYSLER ABOUT MY JEEP GRAND CHEROKEE AIRBAG PROBLEM. IN NOVEMBER OF 2012 THIS VEHICLE, WHICH IS DRIVEN BY MY 20 YEAR OLD DAUGHTER, HAD THE AIRBAG LIGHT ILLUMINATE. I CONTACTED OUR MECHANIC HERE IN BEND, OREGON AND HE INFORMED ME THAT THE AIRBAGS WERE NOT FUNCTIONING AND THAT IMMEDIATE ATTENTION WAS NEEDED TO REPAIR THIS PROBLEM. I DID NOT ALLOW MY DAUGHTER TO DRIVE THE CAR AND HAD THE REPAIR MADE AT A COST OF ABOUT $500.00 DOLLARS. SHORTLY AFTER THIS REPAIR, I RECEIVED THE RECALL NOTICE FROM CHRYSLER AND TALKED TO MY MECHANIC WHO CONFIRMED THAT THIS IS EXACTLY THE REPAIR THAT WAS MADE. I SEND CHRYSLER THE REPAIR BILL AS THEY STATED ON THE RECALL FORM. TWO WEEKS AGO I RECEIVED A PHONE CALL FROM CHRYSLER INFORMING ME THAT THE PARTS ARE NOT AVAILABLE TO FIX THIS PROBLEM AND THEY ARE NOT SURE OF WHAT IS CAUSING THE PROBLEM, THEREFORE THEY WILL NOT BE REFUNDED FOR THIS REPAIR. CHRYSLER IS TRYING TO DELAY OR DENY THIS VERY SERIOUS SAFETY ISSUE AND I DO NOT APPRECIATE THE WAY THIS WAS HANDLED. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER, FRONT PASSENGER, AND REAR PASSENGER SIDE WINDOWS FAILED. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE MOTOR FOR THE WINDOWS FAILED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 63,000 AND THE CURRENT MILEAGE WAS 71,000. *TR

THE BLEND DOORS THAT CONTROL THE HEAT FOR DEFROSTING THE WINDSHIELD FOR SAFE CLEAR VISIBILITY BREAK ABOUT EVERY THREE YEARS. MY VEHICLE HAS HAD THIS HAPPEN THREE TIMES SINCE I BOUGHT THE CAR NEW. IT IS ALWAYS THE SAME THING THE NEEDS TO BE FIXED. PLASTIC MATERIAL THAT HOLD THE BLEND DOORS BREAK IN THE SAME SPOT. THE COST AVERAGES $ 1400.00 TO REPAIR. *TR

I RECEIVED A RECALL NOTICE APPROXIMATELY TWO MONTHS AGO SAYING THE VEHICLES AIR BAGS MAY DEPLOY WITHOUT NOTICE OR INCIDENT. I HAVE REPEATEDLY CALLED TO GET THIS CORRECTED AND HAVE BEEN TOLD THAT THE PART IS NOT AVAILABLE. I CALLED THE CHRYSLER HEADQUARTERS AND WAS TOLD THAT THE PART HAS NOT YET BEEN MANUFACTURED AND THERE IS NO TIMELINE FOR WHEN THE PART MAY COME IN. *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG LIGHT MALFUNCTION IN VEHICLE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED AND A TONE WOULD SOUND 2-3 TIMES. IT HAPPENED ON AND OFF FOR A COUPLE OF MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THE TECHNICIAN WAS UNABLE TO FIND A PROBLEM. *JB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED. THE MANUFACTURER WAS NOTIFIED WHO STATED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V288000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 195,000.

CHRYSLER ANNOUNCED A RECALL OF MY 2002 JEEP GRAND CHEROKEES M35/NHTSA 12V-527 INFORMING ME THAT THERE WAS "A SMALL CHANCE OF AN ELECTRICAL OVERSTRESS COULD OCCUR AND IF THIS OVERSTRESS CONDITION OCCUR, IT COULD CAUSE DAMAGE TO THE ORC COMPUTER CHIP CAUSING THE AIRBAG LIGHT TO ILLUMINATE, FOLLOWED ALMOST IMMEDIATELY BY AN INADVERTENT DEPLOYMENT OF THE FRONT OR SIDE AIRBAG! INADVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." CHRYSLER INTENDS TO REPAIR MY VEHICLE, HOWEVER; THE PART IS CURRENTLY NOT AVAILABLE. WHY IS IT TAKING CHRYSLER SOOO LONG WITH PRODUCING THIS PART??? I CONTACTED MY LOCAL CHRYSLER DEALERSHIP ONLY TO FIND OUT, THE DEALER HAD NO KNOWLEDGE OF THIS RECALL AND COULD NOT ADVISE IF MY VEHICLE WAS EVEN SAFE TO DRIVE. THIS IS EXTREMELY POOR CUSTOMER SERVICE AND NEEDS TO BE RESOLVED, ASAP. IT WOULD APPEAR SINCE THIS VEHICLE IS MORE THAN 10+ YEARS OLD CHRYSLER DOES NOT HAVE ANY INTENTIONS ON THE REPAIR AND DOES NOT WANT TO ACCEPT LIABILITY IF AN ACCIDENT OCCURS WHILE I AM DRIVING IT. AGAIN, EXTREMELY POOR CUSTOMER SERVICE!!!!!!! *TR

IN NOVEMBER 2012, CHRYSLER AND YOU ANNOUNCED A RECALL OF MY AND JUST UNDER A MILLION OTHER 2002 JEEP GRAND CHEROKEES M35/NHTSA 12V-527. IT IS NOW THREE MONTHS LATER. ABOUT THREE WEEKS AGO, I RECEIVED A RECALL NOTICE, TELLING ME, FIRSTLY THERE WAS A RECALL (DOES IT REALLY TAKE TWO+ MONTHS TO NOTIFY ME?) AND THAT CHRYSLER WAS HOPING THE PARTS FOR A PERMANENT FIX, CURRENTLY UNAVAILABLE, WOULD BE AVAILABLE AS QUICKLY AS POSSIBLE -- WITH ABSOLUTELY NO HINT OF HOW LONG THIS MIGHT BE. DOES IT REALLY TAKE MORE THAN THREE MONTHS TO MANUFACTURE AND DISTRIBUTE A PART INVOLVED IN A SAFETY RECALL -- "A SMALL CHANCE OF AN INADVERTENT DEPLOYMENT OF THE FRONT ...OR SIDE AIRBAG! INADVERTENT DEPLOYMENT OF THE AIRBAGS MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." AND, AS FOR NHTSA, SHOULDN'T YOU BE PRODDING CHRYSLER TO HASTEN THE COMPLETION OF THIS RECALL? *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WIRING FOR THE AIR CONDITIONING UNIT AND THE HEATER COIL RESISTOR OVERHEATED AND BURNED. THERE WAS A CONSTANT SMELL OF BURNING HEAT THROUGH THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO ADVISED THAT THERE WERE NO RECALLS AND THE RESISTOR AND WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 184,893.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING, BURNING FUMES WERE EMITTED INTO THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT REALIZED THAT A RESISTOR UNDER THE DASH BOARD STARTED TO MELT. THE CONTACT ALSO MENTIONED THAT THE HEATED SEAT AND HEATER MALFUNCTIONED AND WERE NO LONGER OPERABLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 167,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER:12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THAT THE NEW PART MIGHT BE AVAILABLE IN MARCH OF 2013. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE AND THE CURRENT MILEAGE WAS 120,000.

MARCH OF 2009, I TOLD MY DAUGHTERS DAD THE ELECTRICAL SYSTEM WERE NOT WORKING RIGHT. IT STARTED WITH THE ELECTRICAL DOOR LOCKS THAT WORK ON AND OFF FOR DAYS. HE CAME OVER TO SWITCH CARS BECAUSE I DIDN'T FEEL SAFE IN IT. WITH IN TWO DAYS OF HIM DRIVING IT, ON HIS WAY HOME FROM WORK THAT NIGHT THE CAR CAUGHT A FIRE. I WAS STILL MAKING PAYMENTS ON A CAR I NO LONGER HAD. I COULDN'T AFFORD TO CONTINUED PAYMENT AND BUY ANOTHER CAR. SO I TRY TO PURCHASE ONLINE AND WAS SCAM OUT OF $2000.00 THAT AUGUST. I WERE PUT IN CREDIT BUREAU FOR IT AND HAD TO MAKE ARRANGEMENTS TO PAY IT OFF. I RECEIVED A RECALL NOTICE TODAY ABOUT THE ORC COMPUTER CHIPS. THAT CAN DEPLOY CAUSING INJURY AND YOU TO CRASH. I CALLED THE NUMBER TO EXPRESS MY CONCERN, THE PERSON THAT ANSWER HAD NO COMPASSION. HE FIRST UP DATED MY INFO AND ONCE HE LEARNED THE CAR CAUGHT ON FIRE HE HAD NOTHING ELSE TO SAY, OTHER THEN OH YOU NO LONGER HAVE THE CAR, HE GOT QUITE AND SAID THANK YOU FOR CALLING. GOOD BYE *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, SMOKE WAS SMELLED INSIDE THE CABIN. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS NOTICED THAT SMOKE WAS COMING FROM THE FRONT DRIVER SEAT. THE CONTACT DEACTIVATED THE SEAT WARMER AND DROVE THE VEHICLE HOME. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN I.D. 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 157,000.

WAS DRIVING AND ALL OF A SUDDEN THE AIR BAG LIGHT AND CHECK ENGINE LIGHT CAME ON. NOW THEY WONT GO OFF. CHECK ENGINE LIGHT HAS BEEN HOOKED UP TO COMPUTER BUT ALL IT SAYS IS THAT THERE'S AN EMISSIONS LEAK BUT NO ONE CAN FIND IT. THE AIR BAG LIGHT WONT GO OFF. *TR

THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT. *TR

THE DRIVER'S SIDE POWER SEAT BRACKET HAD BROKEN IN TWO, TIPPING THE SEAT TO THE RIGHT, MAKING ME OVER-STEER VERY QUICKLY TO THE RIGHT WHICH I HAD TO COMPENSATE FOR IN ORDER TO AVOID RUNNING OFF THE ROAD INTO THE DITCH. I HAVE SINCE READ ONLINE THAT THIS IS A COMMON PROBLEM OF METAL FATIGUE FROM UNDER STRENGTH RAILS. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE AIR BAG LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THERE WAS A RECALL BUT HIS VIN WAS NOT INCLUDED. THE RECALL NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS: FRONTAL: SENSOR/CONTROL MODULE). THE MANUFACTURER WAS NOTIFIED BUT DID NOT OFFER ANY ASSISTANCE SINCE THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS 150,000.

THE DEFROST ONLY WORKS 50% OF THE TIME. DID NOT WORK WHILE DRIVING DOWN THE HIGHWAY AT 65MPH. THIS WAS EXTREMELY DANGEROUS AS I COULD NOT SEE THROUGH THE WINDSHIELD. THE NEXT DAY WAS WORKING FINE AND A WEEK LATER I HAD THE SAME ISSUE. I HAD THE HEATER CORE REPLACED AND THE ISSUE IS STILL HAPPENING. *TR

AFTER JUST LESS THAN 30K MILES, BOTH FRONT SEAT ELEMENTS STARTED TO GET OVERLY HOT, THEN STOPPED WORKING. TOOK INTO DEALER, FOUND SHORT IN BOTTOM ELEMENT. VEHICLE WAS STILLL UNDER WARRANTY, I HAD ALSO BOUGHT AN EXTENDED WARRANTY. EVERYTHING FOR THAT EIGHT WAY POWERED SEAT WAS COVERED BUT THE HEATER ELEMENT. WAS TOLD IT WOULD BE AN $800 PER SEAT FIX. I DECLINED TO HAVE IT FIXED. NOW I FIND OUT THAT THERE IS A RECALL FOR THIS EXACT ISSUE, BUT THAT IT DOES NOT COVER MY VIN NUMBER ACCORDING TO BOTH THE DEALER AND DAIMLERCHRYSLER. IT JUST DOESN'T MAKE ANY SENSE HOW THEY CAN GET AWAY WITH THIS AFTER READING ALL THE BLOGS FROM PEOPLE WITH THIS SAME ISSUE AND THE SAME RESPONSE FROM CHRYSLER. SURE COULD USE SOME HELP GETTING THEM TO STAND BEHIND THEIR PRODUCT. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT NOTICED A LEAK AROUND THE RADIATOR AND DETERMINED THAT THE RADIATOR WAS CRACKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THE CONTACT THAT THE IGNITION NEEDED TO BE CLEANED AND THE RADIATOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 224,000 AND THE CURRENT MILEAGE WAS 300,000.

MY AC SYSTEM IS FAULTY. HOT AND COLD AIR BLOWS AT THE SAME TIME. WINDOWS CONSTANTLY FOG UP AND I CAN'T SEE. GETTING BLEND DOOR CODES ON THE CLIMATE CONTROL READER. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 213,009 AND THE CURRENT MILEAGE WAS 213,110. THE VIN WAS NOT AVAILABLE.

WHILE DRIVING, I STEPPED ON MY BRAKE, I HEARD A LOUD "BANG" AND FOUND MYSELF FIRST JAMMED INTO THE STEERING WHEEL/DASH AREA, AND THEN, ONCE MY VEHICLE WAS STOPPED, I WAS IN THE REAR SEAT AREA. UPON FURTHER INVESTIGATION, I FOUND THAT THE REAR SEAT BRACKETS ON MY FRONT (DRIVERS) SEAT WERE BROKEN THROUGH; THE METAL THAT THE SEAT BRACKET IS MADE OF WAS BROKEN AT BOTH REAR CORNERS, AND THE FRONT BOLTS WERE PULLED-THROUGH. THE THIN METAL THE BRACKET IS MADE OF HAD A COUPLE OF CRACKS, AND OVERALL, THE SEAT IS ALMOST USELESS WHEN IT COMES TO DRIVING THE CAR IN A SAFE MANNER. FORTUNATELY, WHEN MY SEAT BROKE I WAS NOT GOING SO FAST AS TO NOT BE INVOLVED IN AN ACCIDENT! IF I HAD BEEN ON THE FREEWAY, I BELIEVE I WOULD NOT BE HERE TODAY WRITING THIS COMPLAINT. THERE ARE NO REASONABLE LOCAL SOURCES TO REPLACE THE BRACKET;(THE JEEP DEALERS WANT TO SELL A NEW SEAT FOR APPROX. 700.00, UNLESS YOU WANT TO PAY $300.00+ FOR ANOTHER SEAT FROM A WRECKING YARD, WHICH WILL ALSO HAVE THE SAME THIN METAL BRACKET). I AM ATTEMPTING TO GET IT WELDED, BUT I HAVE ALREADY BEEN INFORMED THAT THIS WILL BE A TEMPORARY REPAIR AT BEST; THE METAL THE BRACKET IS MADE OF IS FAR TOO THIN TO HANDLE THE WEIGHT OF A PERSON USING THE SEAT FOR A LONG PERIOD OF TIME, AND WILL BREAK AGAIN). HELP! *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE FAILURE AND CURRENT MILEAGE WAS 98,000.