Page 7 of 18 · complaints 301–350 of 883

2001 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2001 record →

Visibility › Defroster/Defogger/Hvac System
Filed Apr 4, 200898,000 milesCO

DUAL CLIMATE CONTROL BLEN DOORS. BOTH SIDES OF THE DUAL CLIMATE CONTROL WILL ONLY BLOW OUT COLD AIR. THIS IS DUE TO YOUR FAILURE. *TR

Visibility › Power Window Devices and Controls
Filed Mar 12, 2008CA

THE DRIVER SIDE WINDOW WENT DOWN BY ITSELF, AND WILL NOT GO BACK UP. IT SOUNDS LIKE THE WINDOW MOTOR BROKE. AFTER RESEARCH ON THE INTERNET (TYPE IN 2001 JEEP GRAND CHEROKEE POWER WINDOW DEFECT), I FOUND MANY OTHERS THAT SHARED SIMILAR DEFECTS IN THEIR POWER WINDOWS. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Mar 6, 2008AR

I OWN A 2001 JEEP GRAND CHEROKEE LIMITED WITH 87,000 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Mar 4, 200835,000 milesNJ

I HAVE A 2001 JEEP GRAND CHEROKEE WITH ABOUT 35,000 MILES. THE HEATING SYSTEM HAS RECENTLY STOPPED WORKING. I CHECKED THIS PROBLEM ON THE INTERNET AND IT SEEMS THAT MANY 1999-2004 JEEP GRAND CHEROKEES HAVE THIS PROBLEM. IT APPEARS TO BE QUITE COSTLY TO REPAIR. IT OBVIOUSLY AFFECTS VISIBILITY ON THE WINDSHIELD. *TR

Power Train › Automatic TransmissionCrash
Filed Mar 3, 200895,000 milesMI

INCIDENT HAPPENED IN MALL PARKING LOT. TRIED TO PUT JEEP IN REVERSE AND VEHICLE DID NOT GO INTO GEAR. PUT VEHICLE IN PARK, CHECKED TO MAKE CERTAIN EMERGENCY BRAKE WAS NOT ON THEN PUT IN REVERSE AGAIN. THIS TIME IT ACCELERATED EXTREMELY FAST AND BACKED INTO A PARKED CAR BEHIND ME WHICH SLID INTO CAR NEXT TO IT, WHICH SLID INTO THE CAR NEXT TO IT. IT HAPPENED IN ABOUT 1/4 SECOND AND DAMAGED 4 CARS, COUNTING THE JEEP. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Mar 3, 2008101,000 milesWI

ISSUE WITH NO HEAT COMING FROM PASSENGER SIDE OF VEHICLE. IT IS A 2001 JEEP GRAND CHEROKEE WITH DUAL HEAT ZONES. COST $1,600 TO REPAIR, AND IT STILL IS NOT WORKING. *TR

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Feb 21, 200842,000 milesKY

LESS THAN 50,000 MILES ON MY VEHICLE AND THE DUAL CLIMATE CONTROL ON MY 01 JEEP GRAND CHEROKEE LIMITED WENT OUT. SAME THINGS AS THOUSANDS OF OTHER JEEP OWNERS HAVE EXPERIENCED. FAULTY BLEND DOOR IN THE DASH WENT OUT, COST ME 1800 DOLLARS TO REPAIR. THIS HAPPENS TO EVERY JEEP GRAND CHEROKEE I KNOW OF BETWEEN YEARS 1999-2004. A RECALL SHOULD BE ISSUED. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Feb 18, 200870,000 milesOR

FIRST THE PASSENGER SIDE WOULD NOT BLOW HOT AIR, THEN THE DRIVERS SIDE STOPPED BLOWING HOT AIR. NOW DEFROST NO LONGER WORKS. FAILURE HAS NOT BEEN CORRECTED. REPAIR REQUIRES AN EXCEPTIONAL AMOUNT OF MONEY ($1,000+) CONSIDERING THAT IT IS AN OBVIOUS ENGINEERING/MANUFACTURERS DEFECT IN THE STRENGTH OF THE BLEND AIR DOORS AND MOTOR ASSEMBLY. JEEP HAS A "NEWER" "BETTER" ASSEMBLY THAT CORRECTS THE PROBLEM. PART IS INEXPENSIVE - LABOR IS NOT SINCE IT REQUIRES REMOVING ENTIRE DASHBOARD. THIS IS A SERIOUS ISSUE SINCE IT RENDERS THE WINDSHIELD DEFROSTER UNUSABLE. THIS IS NOT AN ISOLATED ISSUE - IT'S WIDESPREAD AND COVERS MANY YEAR'S OF PRODUCTION OF JEEP GRAND CHEROKEES AND POSSIBLY OTHER JEEP PRODUCTS. UPON INVESTIGATION ON THE WEB - IT LOOKS LIKE THIS IS A PART THAT WILL FAIL ON ALL JEEPS AND NOT A QUESTION OF IF BUT WHEN. JUST LIKE THE BRAKE PROBLEM FOUND ON SIMILAR JEEPS (EVENTUALLY RECALLED) IT LOOKS LIKE JEEP IS PLAYING THE WAITING GAME - AND HOPING THAT MOST FAILURES OCCUR OUTSIDE OF THE WARRANTY PERIOD (SUCH AS OURS 70K MILES). THIS IS AN OBVIOUS MANUFACTURERS DEFECT. THE ORIGINAL PARTS WERE NOT ENGINEERED PROPERLY. JEEP OBVIOUSLY KNOWS THIS OR THEY WOULDN'T HAVE CREATED A "FIX" FOR THE PROBLEM. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Feb 16, 2008111,125 milesCA

HEATER JUST STOPPED WORKING. HAVE A/C BUT NO HEAT. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Feb 11, 2008110,000 milesCT

2001 JEEP GRAND CHEORKEE DEFROST AND HEAT STOPPED WORKING. BLEND DOORS AND ACTUATORS HAD TO BE REPLACED ALONG WITH RECIRC DOOR. $1500+ IN PARTS AND LABOR WAS TOLD BY DEALER THIS HAPPENS TO ALL JEEPS 99-04. *TR

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Feb 10, 200861,500 milesPA

WIRING IN HEATED DRIVER'S SEAT WAS EXPOSED AND SMOLDERED UNDER THE LEATHER SEAT COVERING CAUSING THE FOAM CUSHION TO MELT AND MAKING THE HEATED SEAT INOPERABLE. *TR

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Feb 7, 200890,000 milesGA

RE ODI # 10213768 REGARDING 2001 JEEP GRAND CHEROKEE LTD, BLEND DOORS FAILURE ON HVAC, OCCURRED THREE YEARS AGO. $1,500.00 TO REPAIR, WINDOWS FOG CAUSING UNSAFE CONDITIONS. MANY VEHICLES AFFECTED, JEEP AWARE OF PROBLEM TSB#24-001-04, FAULTY ENGINEERING AND PARTS, WILL NOT BUY JEEP PRODUCT AGAIN. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 29, 200822,000 milesTX

BLEND DOOR FAILURE. *CN

Visibility › Defroster/Defogger/Hvac System
Filed Jan 27, 200860,000 milesCA

HVAC SYSTEM QUIT WORKING PROPERLY. NO HEAT,NO DEFROST. WINDOWS FOGGED/ICED UP SO THAT VISION WAS IMPAIRED AND SAFETY WAS DEFINITELY COMPROMISED(MINE AND OTHERS ON THE ROAD)HAD DEALER REPAIR BLEND DOOR UNITS(4 PARTS REQUIRED AND COMPLETE REMOVAL OF DASH)AT $1200. *TR

Equipment
Filed Jan 22, 2008KS

DUAL SIDE HEATING AND AIR IS NOT WORKING PROPERLY ON MY 2001 JEEP GRAND CHEROKEE. PASSENGER SIDE IS ICE COLD CONSTANTLY, WHILE MY DRIVER'S SIDE IS WORKING PROPERLY FOR NOW, BUT FOR HOW MUCH LONGER? AFTER A LOT OF READING OF OTHER ARTICLES, THERE SHOULD MOST ABSOLUTELY BE A RECALL, ESPECIALLY IF I HAVE TO PAY THAT KIND OF MONEY TO GET IT FIXED, THEN I SHOULD BE REIMBURSED. *TR

Exterior Lighting › Headlights
Filed Jan 21, 2008117,000 milesPA

NOTICED THAT THE HEAD LIGHTS WOULD AUTOMATICALLY COME ON WHILE THE CAR WAS IN PARK AND SHUT OFF (HEADLIGHT SWITCH ON AUTO) THE RADIO CONTROLS ON THE STEERING WHEEL WOULD WORK ONCE IN AWHILE THE SAME FOR THE CRUISE CONTROLS PLUS THE HORN DOES NOT WORK AT ALL KNOW DID WORK WHEN I BOUGHT IT IN APRIL 06. I NOTICED WHEN I PLAYED WITH THE TILT STEERING SOMETHING IS WOULD WORK SOME WOULDN'T. I BELIEVE THAT THIS MIGHT AFFECT THE AIRBAG FROM DEPLOYING IF IN A WRECK. *TR

Visibility › Power Window Devices and Controls
Filed Jan 20, 200851,795 milesAL

2001 JEEP GRAND CHEROKEE POWER WINDOW FAILURE. THIS IS THE SECOND POWER WINDOW THAT HAS FAILED. THE DRIVER'S SIDE DOOR FAILED IN EARLY 2007 AND THE PASSENGER SIDE FAILED IN AUGUST OF 2007. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Jan 15, 2008ID

MY BLEND DOOR IN MY V8 LIMITED IS BROKEN. NOT COVERED UNDER WARRANTY, AND MAKES DRIVING IN THE WINTER VERY COLD. ESTIMATE OF 876 TO FIX. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 8, 2008100,000 milesAL

THE VEHICLE DOES NOT BLOW HOT AIR OUT THE PASSENGER SIDE ONLY COLD. THE BLEND DOORS ARE BROKEN. HARD TO DEFROST A WINDSHIELD WITH NO HEAT, HARD TO SEE OUT THE WINDSHIELD. *TR

Equipment
Filed Jan 5, 200898,100 milesAR

HEATER/AC NOT WORKING ON OUR 2001 GRAND CHEROKEE LIMITED V8 BLEND DOORS/MOTORS ARE NOT WORKING. THROWING UP CODES 52,54,56. *CN

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Jan 4, 200882,000 milesOH

I GET NO HEAT COMING OUT OF THE VENTS, ONLY COLD AIR. IT WAS 10 DEGREES THIS MORNING AND I HAVE A 45 MINUTE DRIVE TO WORK WITH NO HEAT. COULD BE A SAFETY ISSUE IF I DIDN'T PARK IN A GARAGE. THERE WOULD BE NO WAY OF CLEARING THE WINDSHIELD OF ICE. WENT TO THE DEALER AND THEY TELL ME IT COULD BE AT A MINIMUM $1,200 TO FIX IT AND THEN THEY WON'T GUARANTEE IT WILL BE A PERMANANT FIX.*CN

Electrical System › Instrument Cluster/Panel
Filed Jan 2, 200818,000 milesFL

PASSENGER SIDE HEATER FAILURE.*CN

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Dec 27, 200765,100 milesMD

MALFUNCTIONING AIR CONDITIONER BLENDED DIVERTERS. I HAVE THE 2001 LAREDO AND MY A/C DIRECTIONAL BLENDERS ARE MALFUNCTIONING. I HAVE THE MANUAL SYSTEM WHICH IS SUPPOSEDLY LESS COMPLICATED BUT IT SEEMS EVEN THE SIMPLE ONES MALFUNCTION. *TR I ONLY HAVE 65,000 MILES.

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 23, 200762,000 milesNM

A/C , HEATER DOES NOT FUNCTION PROPERLY, SPORADIC AIR FLOW. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 21, 2007NC

2001 JEEP GRAND CHEROKEE= MY VEHICLE SHOULD HAVE BEEN COVERED UNDER THE LEMON LAWS OF THE US. EQUIPMENT FAILURES: - WINDOW REGULATORS- REPLACED 2 - HEATED SEATS- BOTH SEATS HAVE THE WIRES BURNT IN TWO IN THEM; POSSIBLE FIRE HAZARD...NOT COVERED IN RECALL OF A LATER YEAR - BLEND DOORS BROKE- HAD TO REPLACE ALL THREE MOTORS AND DOORS - LEFT TURN SIGNAL DOES NOT FUNCTION CONSISTENTLY - DOOR LOCK SYSTEM IS FAILING: DRIVER'S DOOR HAS QUIT LOCKING; HAS TO BE DONE MANUALLY; BACK DOOR BEHIND THE DRIVER MAKES A SQUAWKING NOISE WHEN YOU LOCK THE DOORS, TAILGATE IS NOT LOCKING; ALARM WILL GO OFF IF YOU OPEN THE DOOR, BUT IT IS NOT LOCKED. _CONSTANT SMALL COOLANT LEAK. *TR

Steering › Column
Filed Dec 19, 200770,000 milesWV

TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL LOCKED AND COULD NOT BE TURNED. THE WHEEL FINALLY LOOSENED AFTER HE MOVED IT A COUPLE OF TIMES. HE ALSO HEARD A CLICKING SOUND COMING FROM THE STEERING COLUMN. THE VEHICLE HAS NOT BEEN INSPECTED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 70,466 AND FAILURE MILEAGE WAS 70,000.

Visibility › Defroster/Defogger/Hvac System
Filed Dec 17, 2007IL

2001 JEEP GRAND CHEROKEE WITH SEVERAL PROBLEMS. CONSUMER STATES THAT HE HAS HAD THE HEATER, POWER STEERING PUMP, BRAKE CALIPERS, AND ROTORS REPAIRED OR REPLACED. CONSUMER STATED ROTORS WERE REPLACED TWICE AFTER THE WARRANTY WAS UP. *KB

Visibility › Defroster/Defogger/Hvac System
Filed Dec 16, 200756,500 milesTX

THE BLEND DOOR FOR THE PASSENGER SIDE OF MY 2001 JEEP GRAND CHEROKEE LIMITED HAS SNAPPED IN 2 PIECES. THE JEEP HAS 56K MILES ON IT. IT IS PRACTICALLY NEW. I HAVE TRIED TO REPAIR THE DOOR ITSELF 2 TIMES NOW. PULLING THE ENTIRE DASH AFTER HAVING THE A/C SYSTEM DRAINED. THE REPLACEMENT DOORS ARE NOT AVAILABLE AT ANY OF THE 3 LOCAL DEALERSHIPS. THERE ARE NO OTHER REPLACEMENTS AVAILABLE. I CONTACTED JEEP AND WAS TOLD THAT THEY CHOOSE NOT TO HELP ME. THE BOOK HOURS FOR THIS JOB ARE LISTED AS 12 BOOK HOURS. I HAVE NOT FOUND ANYONE WITH THIS BODY STYLE OF JEEP THAT HAS NOT HAD THIS TROUBLE. WILL NO ONE HELP IN THIS MATTER??? THE VEHICLE CANNOT HEAT PROPERLY NOR DEFROST THE WINDOWS. THIS IS UNACCEPTABLE. *TR

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings
Filed Dec 15, 200745,000 milesMD

MY 2001 JEEP GRAND CHEROKEE WILL NOT PROVIDE HEAT ON THE PASSENGER SIDE, ONLY THE DRIVER'S SIDE. THE VEHICLE ALSO HAS SOME SORT OF ELECTRICAL SHORT AND THE ENTIRE SYSTEM, INCLUDING THE RADIO WILL RESET AND START. IN ADDITION THE FUEL SYSTEM IS RELUCTANT TO PUMP FUEL TO THE ENGINE ON A COLD START. THE DEALERSHIPS ADVISED ME THAT THE CAR IS NOT BUILT TO LAST FOREVER AND THE FUEL ISSUE AND HEATING ISSUE WAS TYPICAL. THE EXPENSE HOWEVER WOULD BE EXTREME FOR THE HEATING AND FUEL ISSUES TO BE $800 TO $1200 FOR EACH REPAIR. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 14, 200798,001 milesCA

THIS IS A SEVER PROBLEM WITH MY 2001 JEEP GRAND CHEROKEE LIMITED. THE BLEND DOOR SEEMS TO BE MALFUNCTIONING AND IF THE WINDOW BEGINS TO FOG AND I TURN THE DEFROST ON IT SHOOTS OUT COLD AND MAKES THE FRONT WINDSHIELD FOG EVEN WORSE. *TR

Visibility › Power Window Devices and Controls
Filed Dec 12, 2007IN

BOTH THE DRIVER AND PASSENGER SIDE FRONT WINDOWS WENT OUT WITHIN ABOUT 6 MONTHS OF EACH. BROKEN PLASTIC PIECE EACH TIME. ALMOST $400 TO REPAIR EACH. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Dec 10, 2007TX

FOR SEVERAL MONTHS I HAVE BEEN UNABLE TO DEFROST WINDOWS DUE TO THE COMMON BLEND DOOR PROBLEM WITH 99-04 JEEP GRAND CHEROKEES. I HAVE GONE TO SEVERAL DEALERSHIPS TO HAVE AN ESTIMATE AND HAVE BEEN QUOTE OVER 1000.00 ON ALL OCCASIONS. ALTHOUGH I AM WITHOUT HEAT THAT IS NOT MY CONCERN. IT IS THE SAFETY CONCERN OF NOT HAVING THE ABILITY TO DEFROST WINDOWS DURING EXTREMELY COLD TEMPERATURES. I FEEL THAT THIS IS HUGE SAFETY CONCERN FOR CUSTOMERS LIVING IN COLD AREAS ON THE US. THIS IS A PROBLEM THAT JEEP IS AWARE OF AND HAPPENS ON WAY TOO MANY VEHICLES TO GO UNADDRESSED. JEEP SHOULD AT LEAST BE FORCED TO COVER SOME OF THE COST FOR THIS COSTLY DEFECT. PLEASE ENSURE THAT SOMETHING IS DONE ABOUT THIS. *TR

Visibility › Power Window Devices and Controls
Filed Dec 9, 200755,000 milesSC

ELECTRIC WINDOWS KEEP BREAKING- 4 TIMES NOW IN SAME VEHICLE- ONE WINDOW MECHANISM HAS BEEN REPLACED TWICE NOW. FIRST TIME IT MALFUNCTIONED, THE WINDOW AUTOMATICALLY ROLLED ALL THE WAY UP, THEN MADE LOUD CLUNK SOUND AND WINDOW DROPPED DOWN INTO THE DOOR. THIS IS A SAFETY ISSUE AS SOMEONE'S ARM COULD GET STUCK WITH THE WINDOW ROLLING UP ON ITS OWN AS WELL AS HAVING BACK WINDOWS FALL ALL THE WAY DOWN WHEN MY YOUNG DAUGHTER IS IN THE REAR SEAT. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Dec 9, 200780,000 milesNE

PLEASE ACCEPT THIS EMAIL AS A REQUEST FOR HELP WITH A COMMON PROBLEM CONCERNING JEEP GRAND CHEROKEE OWNERS AND PROBLEMS HAVING TO DO WITH ?BLEND DOORS? IN THE HVAC SYSTEM. MY VEHICLE, WHICH MY WIFE DRIVES, HEATS ON THE DRIVER'S SIDE, BUT BLOWS COLD AIR ON THE PASSENGER SIDE. IT OCCURRED ALL AT ONCE. IT IS ALSO A REAL SAFETY HAZARD AS IT CREATES AN ICING HAZARD ON THE WINDSHIELD. THE COST OF REPAIR THROUGH A DEALERSHIP APPEARS TO RANGE FROM $900 TO $1500. I HAVE SENT AN EMAIL THROUGH THE JEEP.COM WEBSITE JUST BEFORE TYPING THIS TO YOU. I ALSO BELIEVE THAT THE APPARENT INACTION OF THE MANUFACTURER TO ADDRESS THIS ISSUE IN A FAVORABLE MANNER IS RECKLESS ENDANGERMENT OF THE GENERAL PUBLIC. SINCE THEY ARE NOT ADDRESSING IT MANY ARE SEEKING LESS EXPENSIVE REMEDIES AND SHORT-CUT FIXES, OR ATTEMPTING TO DO THE REPAIR ON THEIR OWN. I CAN SEE WHERE THIS COULD THEN FLOOD THE USED CAR MARKET WITH FAULTY AND SHODDY REPAIRS. I HAVE TO QUESTION WHETHER OR NOT IT IS COST EFFECTIVE TO KEEP THE VEHICLE AFTER IT IS REPAIRED. THERE ARE EVEN NUMEROUS POSTS THAT INDICATE THE DEALERSHIPS ARE NOT FIXING THE CORRECT PROBLEMS WITH ADDED EXPENSE TO CUSTOMERS. AND STILL OTHERS THAT INDICATE THAT THE DEALERS DO NOT WANT TO SPEND THE TIME TO DO THE REPAIRS DUE TO THE DIFFICULTY AND TIME CONSUMED, AND THE VERY REAL POSSIBILITY THAT THIS REPAIR WILL SPARK OTHER PROBLEMS. THERE ARE SOME WHO NOTE THAT TAKING THE DASH OUT AND REINSTALLING IT CAUSES ALL KINDS OF PROBLEMS WITH MALFUNCTIONING CONTROLS. AGAIN, IT?

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 5, 200782,647 milesWI

HEATER BLEND DOOR INOPERATIVE A COMMON DEFECT IN THIS MODEL. HEAT ON DRIVERS NONE ON PASSENGERS STILL NOT CORRECTED. I REFUSE TO PAY $1300. REPAIR BILL ON WHAT IS JEEPS DEFECT. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Dec 4, 200776,000 milesNY

DRIVING TO SCHOOL ONE DAY AND HEAT STOPPED WORKING ON DRIVER SIDE. STARTED TO BLOW COLD AIR INSTEAD. THE CONSEQUENCES ARE THAT IT IS REALLY COLD WHEN DRIVING IN THE WINTER. I AM A COLLEGE STUDENT AND DON'T HAVE THE MONEY TO FIX THE MID-CASE BLEND ASSEMBLY AND THE AIR RECIRCULATION ASSEMBLY. REPAIR SHOP COST IS $900.00. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Dec 4, 200770,000 milesAZ

THE 1999-2004 GRAND CHEROKEE IS BUILT WITH BLEND DOORS TO CONTROL THE HEATER AND AC FUNCTION. THE DOORS ARE CONTROLLED BY A STEPPER MOTOR THAT SEEKS AN OPEN AND CLOSE SETTING EVERY 20 TIMES THE JEEP IS STARTED. THE END POINTS FOR OPEN OR CLOSED ARE SET BY A PLASTIC PIN THAT IS PART OF THE PLASTIC DOOR ASSEMBLY. WHEN THIS PIN BREAKS, THE STOP POINTS BECOME THE OPEN AND CLOSED POSITION OF THE DOOR. EVENTUALLY, THE DOORS WILL BREAK(SEE PICTURE). THE MOST COMMON FAIL MODE IS FOR THE BROKEN DOOR TO FALL TO THE BOTTOM OF THE BOX, BLOCKING THE HEATER CORE NO HEAT. ALSO, IN THIS POSITION, THE DOOR DOES NOT DO AN EFFICIENT JOB OF BLOCKING THE HEAT INPUT, AND THE AC EFFICIENCY SUFFERS. THE DOOR CAN ALSO HANG IN A POSITION WHERE IT CLOSES NEITHER THE HEATER CORE NOR AC CONDENSER INLETS. WHEN THIS HAPPENS, YOU HAVE A CONSTANT MIXTURE OF HEAT AND AC?TOO COLD IN THE WINTER AND TOO HOT IN THE SUMMER. - THE FACTORY SOLUTION IS TO REPLACE THE DOORS AND HOUSING WITH AN UPGRADED PART THAT HAS A STRONGER PLASTIC PIN TO WITHSTAND THE CONSTANT OPENING AND CLOSING WHEN THE STEPPER SEEKS ITS BEGINNING POSITION. THE REPAIR ENTAILS REMOVING THE DASH PANEL, STEERING WHEEL, ALL VACUUM AND WIRING HARNESSES, DRAINING THE COOLANT, EVACUATING THE AC SYSTEM, AND FINALLY REMOVING AND REPAIRING THE HEATER BOX. QUOTES WILL RANGE FROM $1200 TO $2200 FOR THE REPAIR...IF YOU CAN FIND SOMEONE WILLING TO SPEND TWO DAYS DISASSEMBLING THE CAR. IT'S NOT DIFFICULT, JUST DETAILED, AND EVACUATING AND REFILLING THE AC REFR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 2, 200772,170 milesWI

HVAC, A/C, DEFROST, HEAT NOT FUNCTIONING. BLEND DOORS, RECIRCULATION DOORS FAILURE AT 60,421 MI. DEALER REPAIRED AND THEN FAILED AGAIN AT 72,170 MI. POTENTIAL SAFETY HAZARD IN NORTHERN CLIMATES. WINDSHIELD CANNOT BE CLEARED OF SNOW & ICE WHILE DRIVING. *TR

Equipment › Appliance › Air Conditioner
Filed Dec 1, 200794,002 milesIL

AIR CONDITIONER WILL NOT STOP WORKING ON PASSENGER SIDE. HEAT ONLY WORKS ON DRIVER SIDE. TWO MECHANICS HAVE SAID THE A/C BLEND DOOR IS NOT WORKING AND ESTIMATES HAVE RANGED FROM $500. TO $800. FOR REPAIRS. MY HUSBANDS 2002 JEEP GRAND CHEROKEE BEGAN HAVING THE EXACT SAME PROBLEM A MONTH BEFORE MINE DID. THIS SHOULD BE A RECALL. *TR

Service Brakes, HydraulicCrash3 injured
Filed Nov 29, 2007100,364 milesVA

DRIVING DOWN MAIN STREET AND IT WAS DRY ROAD CONDITIONS AND WENT TO APPLY BRAKES AND PEDAL WOULD NOT ENGAGE AT TIME. HAD IN PAST PULSING PEDAL, BUT NO BRAKES AT ALL THIS TIME RESULTING IN A REAREND COLLISION WITH THE CAR THAT HAD STOPPED IN FRONT OF ME. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Nov 28, 200795,000 milesVA

NO HEAT ON DRIVERS SIDE. PASSENGER SIDE MARGINALLY BLOWS AIR. THIS IS A RECURRING PROBLEM WITH THIS VEHICLE--ALL YEARS! JEEP MUST BE FULLY AWARE OF IT SINCE THERE ARE SO MANY COMPLAINTS AND THEY HAVE A "FIX", BUT AT A HIGH COST TO THE CONSUMER. I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Nov 25, 200769,300 milesNV

HEATER DOES NOT WORK PROPERLY. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Nov 23, 2007117,000 milesMI

A COMPONENT KNOWN AS THE HEATER SYSTEM "BLEND DOORS" FAILED ON MY WIFE'S 2001 JEEP GRAND CHEROKEE LIMITED, PURCHASED USED IN APRIL, 2005. THIS FAILURE CAUSES A SITUATION WHERE NO HEATED AIR IS AVAILABLE TO DEFROST/DEMIST THE VEHICLE'S WINDOWS, THUS POTENTIALLY CAUSING LOSS OF VISIBILITY AND A POTENTIALLY SERIOUS ACCIDENT. THIS PROBLEM IS APPARENTLY CAUSED BY A DESIGN FLAW IN THE GRAND CHEROKEES HEATER SYSTEM FROM 1999-ON. THIS IS SO COMMON ON THESE VEHICLES THAT THERE IS EVEN AN AFTERMARKET FIX KIT AVAILABLE (VS. THE $1,200 I WAS QUOTED BY OUR LOCAL JEEP DEALER TO FIX THE PROBLEM). THIS IS CLEARLY MUCH MORE THAN AN OCCUPANT COMFORT ISSUE AND, IN MY OPINION, SHOULD HAVE BEEN TREATED BY THE MANUFACTURER AS A SAFETY RECALL DUE TO THE DANGER TO THOSE BOTH IN THE VEHICLE AND OTHERWISE. WHAT WE DID NOT REALIZE IS THAT THIS IS A PROBLEM THAT HAD BEEN GRADUALLY HAPPENING VIRTUALLY SINCE WE BOUGHT THE VEHICLE UNTIL IT EVENTUALLY REACHED THE POINT WHERE THE SYSTEM COMPLETELY FAILED. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Nov 22, 200785,000 milesIA

DESCRIPTION : I OWN A 2001 JEEP GRAND CHEROKEE LIMITED WITH 100,000 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *TR

Equipment › Appliance › Air Conditioner
Filed Nov 20, 200785,000 milesIL

TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHEN THE CONTACT ATTEMPTS TO ACTIVATE THE HEATER IN COLD WEATHER, IT DOES NOT FUNCTION PROPERLY. SHE ALSO CANNOT DEFROST THE WINDSHIELD WHILE DRIVING AT ANY SPEED. THE MECHANIC STATED THAT THE BLEND AIR DOOR CAUSED THE FAILURE, WHICH IS COMMON FOR THE GRAND CHEROKEE WHEN IT REACHES 50,000 MILES OR GREATER. THE CURRENT AND FAILURE MILEAGES WERE 85,000.

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Nov 16, 2007OH

MY PASSENGER SIDE AIR VENTS SUDDENLY STARTED BLOWING COLD AIR IN 2005. WHEN I TOOK IT TO THE SHOP I WAS TOLD IT WAS THE BLEND DOOR WHICH WOULD REQUIRE REMOVING THE WHOLE DASH AND COST APPROXIMATELY $800. I ASKED IF THERE WAS A RECALL ON THIS PROBLEM SINCE IT APPEARED TO BE A MANUFACTURER'S DEFECTIVE PROBLEM. I WAS TOLD THERE WAS NO RECALL, BUT THAT MADE NO SENSE TO ME. I DID SOME RESEARCH AND FOUND THAT I AM NOT ALONE IN THE PROBLEM. SOMETHING SHOULD BE DONE ABOUT THIS BECAUSE MANY PEOPLE CAN'T AFFORD SUCH A COSTLY MANUFACTURER'S DEFECT REPAIR. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Nov 15, 2007110 milesNH

NO EVENTS LEAD TO THIS. BOTH FRONT SEAT HEATERS STOPPED WORKING. VERY PRONE ON JEEPS. MORE RECENTLY, BLEND DOORS, HEAT/AIR CONTROLS STOPPED WORKING. HALF HOT AND HALF COLD. VERY PRONE TO GRAND CHEROKEE. FAULTY DESIGN. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Nov 12, 20073,000 milesFL

HEAT NEVER WORKED ON PASSENGER SIDE OF VEHICLE. NOW TOLD $1500 TO FIX. LIVING IN WARM CLIMATE ALLOWS FOR NOT FIXING. FINDING THAT MANY PEOPLE EXPERIENCING SAME PROBLEM WITH THIS SAME VEHICLE. 2001 JEEP GRAND CHEROKEE W/DUAL CLIMATE CONTROL. *TR

Engine and Engine Cooling › Cooling System › Fan
Filed Nov 9, 200775,300 milesIL

TL*THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE PLASTIC FAN BLADE ASSEMBLY NEARLY SEPARATED. THE FAILURE CAUSED THE VEHICLE TO OVERHEAT. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE IT REPAIRED AND WAS INFORMED OF A RECALL AS WELL AS THE REPAIR PRICE. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL, EVEN THOUGH IT WAS EXPERIENCING THE SAME FAILURE AS THE 2000-2002 MODELS. THE VEHICLE IS CURRENTLY PARKED AT HER RESIDENCE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 75,300.

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Nov 4, 2007105,000 milesTX

HEATER ON MY 2001 JEEP CHEROKEE HAS GONE OUT. APPARENTLY IT IS A COMMON PROBLEM AND EXPENSIVE TO HAVE REPAIR. THE MOTORS THAT CONTROL THE DOORS STRIP OUT & WILL NOT MOVE. I HAVE HEARD IT IS AROUND 1500 DOLLARS TO HAVE REPAIRED AT THE DEALERSHIP. I FEEL THAT THERE SHOULD BE A RECALL TO HAVE THIS ISSUE RESOLVED. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2001 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →