Page 13 of 18 · complaints 601–650 of 883

2001 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2001 record →

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Apr 17, 200443,000 milesTX

AFTER HAVING ROTORS RESURFACED THREE TIMES AND HAVING THEM REPLACED ONCE, THE ROTORS HAVE ONCE AGAIN WARPED TO THE POINT OF CAUSING VIOLENT SHAKING OF THE STEERING WHEEL WHEN THE BRAKES ARE APPLIED. THIS HAS BECOME A SERIOUS PROBLEM AND PEOPLE ARE GOING TO GET HURT IF A SAFETY RECALL IS NOT DONE. CHRYSLER SEEM TO BELIEVE IT IS THE COMSUMERS PROBLEM AND THEY DO NOT WANT TO WORK WITH THE COMSUMERS ON A SOLUTION. FOR $35,000 YOU EXPECT TO AT LEAST HAVE WORKING BRAKES.*AK

Steering
Filed Apr 13, 200440,000 milesPA

STEERING MAKES HONKING NOISE WHEN STEERING WHEEL IS TURNED TO LEFT (MAKING LEFTHAND TURN). RECALL ISSUED BUT THIS VEHICLE'S VIN NOT INCLUDED IN RECALL ACCORDING TO DEALER. VEHICLE TAKEN TO DEALER, CUSTOMER WAS TOLD STEERING BOX IS FAULITY AND WOULD COST $750.00 PLUS TO REPAIR. VEHICLE IS 3 YEARS OLD, HAS BEEN MAINTAINED AND NEVER ABUSED, STEERING BOX SHOULD NOT FAIL IN SUCH A SHORT TIME UNLESS DEFECT PRESENT!

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Apr 10, 200433,000 milesUT

DISC BRAKE ROTOR FAILURE. VEHICLE HAS 33000 MILES. SEVERE SHUDDERING AT THE FRONT END OCCURS WHEN BRAKING AT HIGHWAY SPEEDS DUE TO FRONT ROTORS HAVING WARPED. SEVERE ENOUGH TO EFFECT CONTROL OF VEHICLE, ESPECIALLY IF WERE TO OCCUR IN EMERGENCY OR BAD WEATHER SITUATION. SHUDDERRING IS NOT AS SEVERE AT LESS THAN HIGHWAY SPEEDS. SUCH WARPING OF THE ROTORS IS NOT NORMAL AND FROM THE NUMBER OF OTHER POSTS THERE IS CLEARLY A MANUFACTURING DEFECT OCCURING.

Power Train › Automatic Transmission
Filed Apr 9, 200438,000 milesAZ

TRANSMISSION/POWERTRAIN/ELECTRICAL COMPONENTS/BRAKES AT JUST OVER 36,000 MILES THE POWERTRAIN/TRANSMISSION MODULE FAILED. THERE WERE THREE MINOR INCIDENTS WHERE WHEN I WAS ACCELERATING NORMAL INTO TRAFFIC THE TRANSMISSION ROARED AND SPUN, BUT THE VEHICLE WOULD NOT MOVE, I SHIFTED INTO NEUTRAL AFTER LETTING UP ON THE GAS, THEN SHIFTED BACK INTO DRIVE AND THE TRANSMISSION "KICKED IN". THE FOURTH TIME THIS OCCURRED, HOWEVER, WAS WHEN I WAS ACCELERATING TO MERGE ONTO THE FREEWAY, THE VEHICLE LOST POWER AND I HAD TO COAST OVER TO THE SHOULDER OF THE HIGHWAY ONRAMP AND THE VEHICLE WAS TOWED TO THE DEALERSHIP. A SENSOR OR TRANSMISSION CONTROL MODULE WAS REPLACED AT A COST IN EXCESS OF $500 (JUST OUT OF WARRANTY) TO ME. AT 50,000 MILES WHILE DRIVING ALONG THE ROAD, I HEARD A LOUD BANG AND THOUGHT I HAD A BLOWOUT OF A TIRE. IT WAS NOT THE TIRE HOWEVER, IT WAS THE PASSENGER SIDE POWER WINDOW. SOMETHING INSIDE THE DOOR POPPED AND THE WINDOW FELL DOWN IN THE DOOR. ANOTHER BILL IN EXCELL OF $500. NOW AT 63,001 MILES, THE TRANSMISSION ONCE AGAIN JUST WOULD NOT GO INTO GEAR. AS I TRIED TO ACCELERATE OFF MY STREET, THE ENGINE WHINED AS THOUGH I WERE IN NEUTRAL BUT IT WOULD NOT KICK IN. IT WOULD ONLY GO IN REVERSE, NONE OF THE FORWARD GEARS WOULD MAKE THE CAR GO FORWARD. IT WAS TOWED TO OUR MECHANIC WHO SAYS THE ENTIRE TRANSMISSION MUST NOW BE REPLACED.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Apr 7, 200426,667 milesCA

BRAKE ROTORS ON MY 2001 JEEP GRANDE CHEROKEE HAVE BEEN REPLACED AT 7,968 MILES, 14,133 MILES, 21,839 MILES AND THE CONDITION IS RECURRING AT 26,677 MILES. INFORMATION FROM THE DEALER INDICATES THAT THIS IS A PROBLEM EFFECTIVE THOUSANDS OF JEEP OWNERS NATIONWIDE AND DAIMLERCHRYSTER IS NOT COOPERATING AND NOT TAKING RESPONSIBILITY FOR OBVIOUSLY DEFECTIVE EQUIPMENT THAT IS BEING REPLACE WITH DEFECTIVE EQUIPMENT. ODI - NHTSA APPARENTLY HAS NOT LAUNCHED A FORMAL INVESTIGATION, BUT CERTAINLY SHOULD. TO FORCE DAIMLERCHRYSLER TO ADDRESS THIS PROBLEM AND INITIATE A MUCH NEEDED RECALL.*AK

Visibility › Power Window Devices and Controls
Filed Apr 5, 200436,000 milesNY

DRIVER'S SIDE POWER WINDOW FAILED AND FELL IN BECOMING USELESS. HAPPENED IN WINTER WITH WEATHER -10 DEGREES. *NM

Engine and Engine Cooling › Engine › Gasoline
Filed Apr 5, 200444,000 milesNY

DRIVING DOWN CITY STREET TO WORK, HEARD LOUD POP FOLLOWED BY CLANK CLANK COMING FROM ENGINE, IMMEDIATELY PULLED OVER, MECHANIC DIAGNOSED PROBLEM AS BROKEN CONNECTING ROD. DEALER WANTS $6000 TO REBUILD MOTOR. *NM

Power Train › Automatic Transmission › Lever and Linkage › Floor ShiftCrash1 injured
Filed Apr 2, 200437,498 milesTX

2001 JEEP GRAND CHEROKEE WAS PLACED IN "PARK" WITH ENGINE ON AND LEFT VACANT WHILE OWNER WALKED TO NEARBY HOUSING COMPLEX MAILBOXE. THE VEHICLE SLIPPED OUT OF GEAR, INTO REVERSE, AND STRUCK THE OWNER AND THE BUILDING BEFORE OWNER RE-ENTERED VEHICLE AND REGAINED CONTROL. THE OWNER SUFFERED A SIGNIFICANT SCRATCH, ABOUT SEVEN INCHES LONG, ON WAIST AND SCRATCHES AND BRUISING ON THIGH, NOW SWOLLEN AND CAUSING A LIMP. VEHICLE'S TAILGATE IS SMASHED IN, BUMPER SCRAPED AND REAR WIPER BENT. *JB

Service Brakes, Hydraulic
Filed Apr 1, 200425,000 milesDC

WHILE BRAKING VEHICLE EXPERIENCED EXTENDED STOPPING DISTANCE, AND THE STEERING WHEEL VIBRATED. DEALERSHIPS MECHANIC REPAIRED THIS PROBLEM SIX TIMES, BUT THE CONSUMER WAS STILL HAVING THE SAME PROBLEMS. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Mar 30, 200413,241 milesDE

HAVE EXPERIENCED PULSATION/VIBRATION DURING BRAKING SINCE OWNING MY 2001 JEEP GRAND CHEROKEE. THE PULSATION/VIBRATION IS MODERATE TO SEVERE, DEPENDING ON BRAKING SPEED. DEALER RESURFACED THE FRONT BRAKE ROTORS AT 13241 AND 23328 MILES, AND, APPLIED TSB 0500302 AT 35470 MILES. VEHICLE NOW HAS APPROXIMATELY 45000 MILES, AND, PULSATION/VIBRATION IS NOW OCURRING AGAIN. I HAVE WRITTEN DAIMLER CHRYSLER CONCERNING THIS ONGOING PROBLEM, AND, AM CURRENTLY AWAITING THEIR REPLY. THIS PROBLEM IS NOT JUST AN ANNOYANCE. BRAKE PULSATION DUE TO BRAKE ROTORS HAVING EXCESSIVE RUN OUT (WARPED ROTORS) IS A SAFTEY ISSUE. OPERATING A VEHICLE THAT HAS BRAKE ROTORS WITH EXCESSIVE RUN OUT WILL CAUSE ONE OR ALL OF THE FOLLOWING PROBLEMS: A. EXCESSIVE HEAT IN ROTORS, RESULTING IN ADDITIONAL ROTOR WARPAGE AND POSSIBLY ROTOR FAILURE, AND, INEFFECTIVE BRAKING; B. EXCESSIVE HEAT IN CALIPERS, RESULTING IN CALIPER FAILURE, AND, POSSIBLE BRAKE FAILURE; C. EXCESSIVE HEAT IN BRAKE FLUID, RESULTING IN INEFFECTIVE BRAKING. I COULD CONTINUE TO HAVE THE DEALER RESURFACE THE FRONT ROTORS ON THIS VEHICLE (AT A COST TO ME OF $110.00 PER VISIT) UNTIL THE ROTORS CANNOT BE RESURFACED ANYMORE, AND THEN PURCHASE NEW ROTORS, ONLY TO BEGIN THE PROCESS OF RESURFACING THE ROTORS EVERY 10000 MILES. DOING SO IS NOT A SOLUTION TO THE PROBLEM, THIS IS JUST TREATING THE SYMPTOM OF A SERIOUS DESIGN FLAW AND SAFETY ISSUE. AGAIN, I CANNOT STRESS ENOUGH, THIS PROBLEM IS NOT JUST AN ANNOYANCE, IT IS A SAFETY ISSUE THAT COULD HAVE DRASTI

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Mar 29, 2004MD

I HAVE 47000 MILES ON MY 2001 JEEP GRAND CHEROKEE AND HAVE HAD TO REPLACE THE ROTORS TWICE. ONCE AT ABOUT 25000 MILES AND NOW AGAIN AT 47000 MILES. WHAT A RIP OFF. *AK

Power Train › Automatic Transmission
Filed Mar 28, 200443,000 milesIL

2001 JEEP CHEROKEE LAREDO. TRANSMISSION VALVE BODY FAILED AT 43000 MILES AND NEEDED TO BE REPLACED. I WAS INFORMED BY THE SERVICE SHOP THAT CHRYSLER HAS AN ONGOING PROBLEM WITH THE TRANSMISSION BODY VALVES FOR THIS TYPE OF VEHICLE. *JB

Seats
Filed Mar 25, 200471,000 milesMN

THE DRIVER'S SIDE SEAT FOUNDATION BROKE AND CAME OF THE TRACK. THIS CAUSED THE SEAT TO START RECLINING BACKWARDS. THIS OCCURRED BECAUSE A WELD ON THE SEAT HAD FRACTURE. THE CONSUMER FEELS THE SEAT WOULD HAVE SEPARATED FROM THE STRUCTURE IN THE EVENT OF AN ACCIDENT. *NM

Air Bags › FrontalCrash1 injured
Filed Mar 22, 200435,000 milesNY

WHILE DRIVING 60 MPH DRIVER APPLIED THE BRAKES TO SLOW DOWN THE SPEED AND CONSUMER LOST CONTROL, CAUSING THE VEHICLE TO ROLE THREE TIMES. UPON IMPACT, THE AIRBAG DID NOT DEPLOY. DRIVER SUSTAINED MINOR INJURIES. *AK SEE EWR FIELD REPORT 000003L041001FP-SFYGRANDCHERO-0101-1424-06005.PDF

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Mar 19, 2004VA

WHEN BRAKES ARE APPLIED THEY PULSATE AND A HIGH RATE OF SPEED CAUSE THE STEERING WHEEL AND VEHICLE TO SHAKE VIOLENTLY. THE BRAKES HAVE BEEN CHECKED AND ARE FINE BUT EACH TIME I HAVE TO GET THE ROTATORS TURNED AND THE PROBLEM SEEMS TO RESOLVE FOR SEVERAL THOUSAND MILES BUT EVENTUALLY IT RETURNS. I HAVE HAD THE ROTATORS TURNED 3 TIMES NOW AND THE PROBLEM HAS REAPPEARED AGAIN WITH THE ONLY ALTERNATIVE NOW IS TO HAVE THE ROTORS REPLACED. EVEN AFTER ROTATORS ARE REPLACED I HAVE BEEN TOLD BY MECHANIC'S THAT THE PROBLEM WILL STILL OCCUR DUE TO THE BRAKING SYSTEM CREATING TOO MUCH HEAT AND EVENTUALLY WHARPING THE ROTATORS AGAIN. *AK

Engine and Engine Cooling › Cooling System › Radiator Assembly
Filed Mar 3, 200455,000 milesNJ

FAILURE OF RADIATOR BECAUSE OF A FAULTY FAN ASSEMBLY. *AK

Equipment
Filed Mar 1, 2004NY

I AM THE ORIGINAL OWNER OF A 2001 JEEP GRAND CHEROKEE. AT 24K MILES, THE BRAKES VIBRATED SO BAD THAT I HAD TO APPLY SIGNIFICANT FORCE TO THE STEERING WHEEL TO MAINTAIN SAFE BRAKING. MY JEEP DEALER TOLD ME I HAD TO HAVE THE ENTIRE BRAKE SYSTEM REDONE-AND I DID- $600+ BILL. NOW 10K MILES LATER, THE BRAKES ARE AGAIN PULSING. THE DEALER NOW SAYS THE ROTORS NEED TO BE RESURFACE-SAME ONES THEY REPLACED 10K MILES AGO AND THAT THIS ISN'T COVERED UNDER WARRANTY. WHAT IS GOING ON? WHY NO RECALL? DOES SOMEONE NEED TO GET HURT IN AN ACCIDENT?*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Caliper
Filed Feb 24, 200421,171 milesWA

WHILE DRIVING DRIVER HEARD A SHUTTER IN THE FRONT END. TOOK VEHICLE TO THE DEALER, AND DEALER REPLACED AND MACHINED THE CALIPERS. *AK *MR

Seats › Front Assembly › ReclinerCrash3 injured
Filed Feb 24, 200430,000 milesNY

WHILE DRIVING AT 30 MPH, ANOTHER VEHICLE SKIDDED IN THE DIRECTION OF THE CONSUMER'S VEHICLE, WHEN THE CONSUMER TRIED TO AVOID AN COLLISION, THE CONSUMER LOST CONTROL OF THE VEHICLE AND SLID INTO A POLE. UPON IMPACT, THE DRIVER AND REAR SEATS FAILED WITHOUT WARNING. AS A RESULT, ALL THREE OCCUPANTS SUSTAINED BACK INJURIES. *AK *JB

Service Brakes, Hydraulic › Foundation Components › Drum › Drum
Filed Feb 20, 200412,000 milesGA

THE FRONT BRAKE ROTORS ON MY 2001 JEEP GRAND CHEROKEE WARPED AT 12,000 MILES. *AK

Steering › Gear Box (other Than Rack and Pinion)
Filed Feb 19, 200452,000 milesPA

THE STEERING WHEEL MALFUNCTIONED UPON MAKING A LEFT TURN. AS A RESULT, STEERING BECAME DIFFICULT. STEERING GEAR ASSEMBLY RECALL 01V007000 WAS ISSUED; HOWEVER, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK *SCC

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Feb 2, 200420,000 milesAZ

ROTORS ON VEHICLE HAVE WARPED ON THREE DIFFERENT OCCASIONS. THE FIRST TIME WAS AT ABOUT 20K MILES AT WHICH POINT THE ROTORS WERE TURNED. THE SECOND WAS AT ABOUT 40K MILES AT WHICH POINT THE DEALER PERFORMED A TSB AND REPLACED THE CALIPERS WITH A NEW DESIGN TO SUPPOSEDLY FIX THE PROBLEM AND TURNED THE ROTORS AND PUT NEW PADS ON. THE ROTORS ARE NOW WARPED AGAIN DESPITE HAVING THE NEW CALIPERS THAT WERE SUPPOSED TO REMEDY THE PROBLEM. I HAVE BEEN DRIVING WITH WARPED ROTORS FOR OVER 20K MILES NOW DUE TO THE FACT THAT THE DEALER HAS NO CURE AND NEW ROTORS WILL JUST WARP AGAIN AFTER A FEW MONTHS OF DRIVING. *JB

Air BagsCrash2 injured
Filed Jan 22, 200424,658 milesLA

I WAS INVOLVED IN A COLLISION IN WHICH I REAR ENDED ANOTHER VEHICLE. I WAS TRAVELLING AT APPROXIMATELY 40-45 MPH. UPON IMPACT WITH THE OTHER VEHICLE NEITHER MY SEATBELT FUNCTIONED NOR THE DRIVERS SIDE AIRBAG DEPLOYED. THIS CAUSED INJURY TO MY CHEST WHEN IT HIT THE STEARING WHEEL.*AK

Visibility › Defroster/Defogger/Hvac System
Filed Jan 20, 2004NC

CONSUMER NOTICED WHILE TRAVELING HEAT WAS BLOWING WITHOUT ANY INDICATION THAT HEAT CHANGED INTO COLD AIR. DEALERSHIP WAS CONTACTED, AND STATED PART WAS ON TWO WEEK BACK ORDER. *AK

Seat Belts
Filed Jan 17, 2004RI

OUR VEHICLE IS EQUIPPED WITH THE GEN 3 SEAT BELTS. IT HAS BEEN BROUGHT TO MY ATTENTION THAT THESE SAFETY BELTS ARE FAULTY AND ARE UNSAFE. PLEASE CONTACT CHRYSLER TO HAVE THESE SEAT BELTS RECALLED AND REPLACED. IT IS A MATTER OF LIFE AND DEATH. *CB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jan 14, 200434,500 milesNV

I HAVE A 2001 JEEP GRAND CH. LAREDO, WHICH I AM THE ORIGINAL OWNER. THE BRAKES ACTED DIFFERENT THAT MY PREVIOUS VEHICAL, BUT I ASSUMED IT WAS THE 4 WHEEL ABS. IT KEPT GETTING WORSE TO THE POINT OF ALMOST LOSING CONTROL ON HARD BRAKING. I WENT TO YORK MOTORS IN PRESCOTT TO SEE IF THERE WAS A BRAKE RECALL. I WAS TOLD NO AND MY PROBLEM WAS WARPED FRONT ROTORS WITH OUT THEM EVEN LOOKING AT THE VEHICAL. I WENT TO BRAKE MASTERS AND WAS TOLD THAT THE ROTORS HAD TO BE TURN ON THE VEHICAL BECAUSE THE BACKING PLATE IT SELF WAS WARPED. $149.00 LATER THE BRAKING IS GREAT. I TALK TO OTHER JEEP OWNERS SAME PROBLEM. I BELIEVE THIS IS WIDE SPREAD AND SHOULD BE INVESTIGATED.*AK

Service Brakes, Hydraulic
Filed Jan 4, 2004TX

CAR SHAKING WHEN APPLYING BRAKES TO THE POINT YOU CANT CONTROL IT. *LA

Service Brakes, Air › Disc › Rotor
Filed Dec 30, 200312,000 milesCA

WE HAVE HAD OUR GRAND CHEROKEE SINCE DECEMBER, 2000 AND HAVE HAD TO HAVE THE FRONT BRAKE ROTORS SERVICED FIVE TIMES IN THE FIRST 29,000 MILES OF USE. DAIMLER CHRYSLER CONTENDS THAT MY WIFE'S DRIVING HABITS ARE THE CAUSE OF THE PROBLEMS YET THERE ARE SEVERAL SERVICE BULLETINS LOGGED AT THE NHTSA SITE FOR THIS PROBLEM. JEEP'S ATTEMPT TO BLAME AN OBVIOUS PRODUCT DEFECT ON THE DRIVING HABITS OF THEIR CUSTOMER IS UNETHICAL AND SHOULD BE REPORTED.

Power Train
Filed Dec 28, 2003OH

WHEN STOPPED, WITH THE TRANSMISSION IN DRIVE, THE CAR WOULD JUMP FORWARD WITHOUT EVER TOUCHING THE ACCELERATOR. THE ONLY WAY TO PREVENT THE CAR FROM LURCHING FORWARD WAS TO INCREASE PRESSURE ON THE BRAKE PEDAL, BUT THE LURCH WAS STILL FELT. I HAVE HEARD THIS TERMED A "BUMP STOP" BY OTHERS THAT HAVE HAD IT HAPPEN TO THEM.*AK

Service Brakes, Hydraulic
Filed Dec 19, 20036,000 milesUT

BRAKE FAILURE. *AK

Power Train › Manual Transmission › Floor Shift Assembly
Filed Dec 17, 200367,390 milesNC

SHIFT INTERLOCK CABLE BECAME DISCONNECTED, ENABILING THE SHFIT LEVER TO BE MOVED FROM THE PARK POSITION WITHOUT DEPRESSING BRAKE PEDAL. ALSO THE KEY CAN BE REMOVED FROM VEHICLE WITHOUT SELECTING PARK WITH THE SHIFT LEVER. *AK

Visibility › Power Window Devices and Controls
Filed Dec 11, 200332,249 milesHI

DRIVER SIDE WINDOW FEEL AND WOULD NOT GO UP. 23208 MILES ON TRUCK AND THE DEALER REPLACED REGULATOR, IN ACCORDANCE WITH SERVICE ORDER. ONE YEAR LATER SAME THING HAPPEN TO THE OTHER SIDE WITH 32240 MILES ON THE TRUCK. OF COURSE THIS ONE IS OUT OF POCKET EXPENCE. THIS IS WITHOUT A DOUBT MANUFACTURE DEFECT AND NEEDS TO BE CORRECTED BY THE MANUFACTURE OF THE TRUCK AND NOT THE CONSUMER. I HAVE ALSO HAD FRONT BRAKE ROTORS CHANGED BY THE DEALER TWICE UNTIL I PURCHASED AFTER MARKET PADS AND ROTORS TO FIX THE BRAKES MYSELF. NO PROBLEM WITH BRAKES FOR TWO YEARS NOW.*AK

Seats › Front Assembly › Seat Heater/Cooler
Filed Dec 10, 2003IN

THE CONSUMER HAD THE VEHICLE IN THE SHOP ALMOST 10 TIMES FOR REPAIRS. THE CONSUMER ARGUED THAT THE POWER STEERING WAS OUT OF ORDER AND SHE WAS UNABLE TO STEER THE VEHICLE IN REVERSE. THE VEHICLE HAD EXPERIENCED OTHER PROBLEMS SUCH AS THE DRIVE PINION, HEATING PADS, BRAKE ROTORS, CALIPERS, PADS, POWER STEERING PUMP, THE REAR SHOCK ABSORBERS AND REAR SWAY BAR LINKS. THE DEALER WAS CONTACTED ABOUT THE PROBLEMS NO HELP WAS OFFERED. IT HAD APPEARED THAT THERE HAD BEEN A RECALL ISSUED FOR THE GRAND CHEROKEES BUILT ONLY FROM NOV 22- DEC 5 2000 FOR THE POWER STEERING AND THE CONSUMER MISSED IT BY A MONTH, BUT THE VEHICLE EXPERIENCED THE SAME PROBLEM AS THE RECALL THAT WAS ISSUED. THE CONSUMER WAS VERY DISSATISFIED WITH THE DEALERSHIP. *AK *CB THE VEHICLE ALSO EXPERIENCED THREE TIRE BLOWOUTS. THE CONSUMER WAS TOLD THE PROBLEM WAS CAUSED BY THE GEAR BOX, THERE WAS A RECALL REGARDING THE ISSUE, HOWEVER THE CONSUMERS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FRONT PINION SEAL LEAKED. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Dec 3, 200335,800 milesNJ

HABITUALLY WARPING BRAKE ROTORS. I HAVE NOW HAD THE ROTORS/PADS/CALIPERS REPLACED AT 8000 MILES AND, MOST RECENTLY, AT 35,000 MILES. ON WHAT OTHER CAR WOULD YOU EXPECT TO BE OUT OF POCKET THE COST OF REPLACING PADS AND ROTORS EVERY 8,000-17,000 MILES? I WILL NOT BE BUYING ANOTHER JEEP AND I ONLY HOPE THAT THIS SERVES AS A CAUTIONARY TALE TO POTENTIAL PURCHASERS. *NLM

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Dec 2, 2003CA

ROTORS WARPED AT 12,000 MILES AND 22,000 MILES WITH THE DEALER TELLING ME I DRIVE THE CAR TOO HARD.*AK

Equipment › Appliance › Air Conditioner
Filed Dec 1, 2003CA

CONSUMER COMPLAINED ABOUT ELECTRICAL PROBLEMS. AIR CONDITIONER REGULATOR AND FAN STOPPED WORKING. ALSO, CONSUMER HAD TO REPLACE BOTH DRIVER'S SIDE AND PASSENGER'S SIDE WINDOW SWITCH REGULATOR.*AK

Power Train › Axle Assembly
Filed Nov 28, 200347,000 milesCA

LOUD GRINDING SOUND COMMING FROM THE FRONT AXLE. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Nov 24, 20037,000 milesOH

WHEN THE BRAKE PEDAL WAS APPLIED, THE STEERING WHEEL VIBRATED AND THE BRAKE PEDAL PULSATED. THIS WAS CAUSED BY PREMATURE BRAKE WEAR. THIS OCCURRED AT 7000 MILES. THE DEALERSHIP REPLACED THE BRAKE PAD AND TURNED THE ROTORS. THE BRAKES WORE AGAIN AT 12,400 MILES. THE DEALERSHIP REPLACED THE PADS WITH A SPECIAL TYPE OF PAD AND TURNED THE ROTORS. THE PROBLEM RECURRED AT 26,000 MILES. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Nov 21, 200318,000 milesMD

VEHICLE VIBRATED AND STEERING WHEEL SHIMMIED WHEN STOPPING. FRONT BRAKE ROTORS WARPED WITH ABOUT 18,000 MILES. REPLACED AND STOPPED. AT 27,000 MILES IT'S BACK. *LA

Seats › Front Assembly › Seat Heater/Cooler
Filed Nov 14, 200310,751 milesWA

THE DRIVERS SIDE SEAT HEATER STOPPED WORKING 6 MONTHS AFTER I PURCHASED THE NEW VEHICLE. IT TOOK 7 MONTHS TO GET IT REPLACED. WRONG PARTS WERE ORDERED, THEN PARTS WERE BACK ORDERED, PHONE CALLS WERE NOT RETURNED OR IGNORED, AND I HAD TO BRING MY CAR IN NUMEROUS TIME, MISSING WORK FREQUENTLY. AFTER CHANGING DEALERSHIPS FOR MY WARRANTY WORK, I FINALLY GOT IT REPLACED. HOWEVER, I WAS CONCERNED ABOUT THE PASSENGER SEAT HEATER FAILING IN THE FUTURE. I WAS TOLD BY THE FIRST DEALER (I PURCHASED THE VEHICLE THROUGH) THAT THEY WOULD REPLACE BOTH. HOWEVER, WHEN I WENT TO THE SECOND DEALER, THEY TOLD ME THAT "IT IS UNLIKELY THAT THE PASSENGER HEATER WOULD FAIL BECAUSE YOU DO NOT USE IT AS OFTEN". WELL, HERE IT IS 2 YEARS LATER AND MY PASSENGER HEATER IS NOW NOT WORKING...4000 MILES AFTER MY WARRANTY EXPIRED. QUITE CONVENIENT, I MIGHT ADD. THIS TIME IT TOOK TWO VISITS TO THE DEALER AND A UN-RETURNED PHONE CALL OVER 2 WEEKS TO EVEN FIND OUT A PRICE FOR ME. AND OF COURSE, THE DATE OF DELIVERY OF THE PART IS UNKNOWN. 2/3 WINTER SEASONS WITHOUT A SEAT HEATER IN MY CAR IS UNACCEPTABLE. *LA

Power Train › Automatic Transmission
Filed Nov 12, 200310,000 milesNC

HARSH DOWN SHIFTING, RESULTS IN LOUD CLUNKING, REAR TIRE SQUALLING, AND PASSENGER DISCOMFORT. ROUGH SHIFTING INTO GEARS WHILE PARKED. MOANING BRAKES, WARPED ROTORS FUEL PUMP DEFICIANCIES, AND MISCELLANEUOS ELECTRICAL PROBLEMS.

Engine and Engine Cooling › EngineFire
Filed Nov 5, 200312,900 milesRI

WHILE DRIVING AT 60 MPH THE CONSUMER HEARD A LOUD BANG AND SAW BLACK SMOKE COMING FROM THE ENGINE COMPARTMENT. THE CONSUMER BLINDLY PULLED OVER TO THE SHOULDER AND CALLED THE FIRE DEPARTMENT. THE FRONT END WAS CONSUMED BY THE FIRE, BUT NO INJURIES WERE REPORTED. *AK *SCC *JB

Service Brakes, Hydraulic
Filed Nov 5, 200310,000 milesNY

VEHICLE EXPERIENCED EXCESSIVE VIBRATION WHEN BRAKES ARE APPLIED. *MR THE VEHICLE HAD BECOME UNSTABLE WHEN BRAKING WHILE ON THE HIGHWAY. SLIGHT MODERATE BRAKING CAUSED THE EXCESSIVE SHAKING OF THE STEERING WHEEL AND INTENSIVE VIBRATION ON THE BRAKE PEDAL TO THE POINT OF A LOST OF CONTROL. TSB# 0500501 WAS PERFORMED. THE CONSUMER WAS TOLD HE WAS HARD ON THE BRAKES. THE PROBLEM RECURRED AT 21K MILES GOING AT A SPEED OF 55 MPH. *SCC *JB

Visibility › Power Window Devices and Controls
Filed Oct 29, 200351,000 milesAZ

WITHOUT ANY INDICATION DRIVER'S WINDOW FELL INSIDE THE DOOR. PASSENGER'S SIDE FAILED THE SAME WAY. VEHICLE HAD BEEN SERVICED, AND MOTOR WAS REPLACED.*AK

Seat Belts › Front › Retractor
Filed Oct 27, 200326,216 milesWA

FRONT BRAKES WARPED THE ROTORS. ROTORS HAD BEEN REPLACED ONCE AND TURNED ONCE. *AK FRONT END PULSATE WHEN SLOWING DOWN FROM FREEWAY SPEEDS. SEAT BELTS DOES NOT RETRACT. THERE IS WHINNING NOISE WHEN TAKING SHARP RIGHT TURNS. *TS

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Oct 16, 2003MA

WHILE APPLYING BRAKES VEHICLEM SHUTTERS VIOLENTLY. IT IS HARD TO CONTROL VEHICLE. *AK

Electrical System › Wiring
Filed Oct 13, 2003TX

FIRST THE FRONT PASSENGER SIDE WINDOW WENT OUT AND WOULD NOT ROLL UP, THEY REPLACED THE WINDOW RELAY, THEN NOT EVEN A MONTH LATER THE DRIVER SIDE WINDOW DID THE SAME THING. AFTER MY DAD TOOK IT APART THE RELAY HE FOUND THAT WAS NOT THE MOTOR AT ALL BUT THE BOSCH GEAR & CABLE WERE DEFECTIVE, AND PROBABLY FROM THE BEGINNING BECAUSE THE VERY START OF THE CABLE WAS TOTALLY PINCHED AND CAUSED THE WHOLE CABLE TO GET BOND. *LA

Power Train › Automatic Transmission
Filed Oct 9, 200326,450 milesSC

WHEN ACCELERATING FROM A STOPPED POSITION, VEHICLE FEELS SLUGGISH, AS THOUGH IT IS STARTING FROM SECOND OR THIRD GEAR. WHEN STOPPING, A LOUD CLUNKING NOISE IS HEARD. ROUGH AND ERRATIC SHIFTING IS FELT AS THE TRANSMISSION DOWNSHIFTS. WITH A VEHICLE WITH LESS THAN 27,000 MILES ON IT, THE TRANSMISSION DOES NOT SEEM TO BE WORKING NORMALLY (AT LEAST AS NORMAL AS ANY OTHER AUTOMATIC TRANSMISSIONS I HAVE HAD OVER THE YEARS). I HAVE READ SEVERAL OTHER COMPLAINTS POSTED THAT EXPRESS SIMILAR PROBLEMS, BUT HAVE NOT SEEN ANY RESOLUTION FROM JEEP OTHER THAN TELLING THEIR CUSTOMERS THAT THIS IS NORMAL OPERATION. THIS TROUBLES ME AND DOES NOT GIVE ME MUCH CONFIDENCE IN THEIR ABILITY TO TROUBLESHOOT THE PROBLEM. I WANT A RECORD OF THE PROBLEM FOR FUTURE REFERENCE. *LA

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Sep 16, 200346,500 milesWA

FRONT AXLE BRAKE ROTORS WARPED PREMATURELY, HAD TO COVER COST OUT OF POCKET (NOT WARRANTY). ALSO OIL SEAL ON REAR AXLE FAILED, CAUSING REAR BRAKES TO BE FILLED WITH GREASE, ABOUT TO FAIL PREMATURELY (HAVE NOT FIXED YET, $400 JOB). VEHICLE ONLY HAS 47000 MILES. EXTENDED CHRYSLER WARRANTY WILL NOT COVER EITHER. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Sep 8, 2003OR

2001 JEEP GRAND CHEROKEE. NOW HAVE 30,000 MILES. THE ROTORS WERE RESURFACED AT APPROXIMATELY 10000, REPLACED AT 20000 (DEALER SAID NOT AN OFFICIAL RECALL, BUT THEY HAVE HAD A LOT OF COMPLAINTS SO NO CHARGE), AND NOW AGAIN IN TO BE RESURFACED (THIS TIME AT A CHARGE OF $100). I TAKE VERY GOOD CARE OF THIS CAR AND DRIVE CORRECTLY. I DO NOT RIDE THE BRAKES OR "SLAM" THEM AT ANY TIME. HOW CAN A CAR WITH 30K000MILES GO THROUGH SO MANY BRAKES? UNDER-ENGINEERING, I THINK!*AK

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2001 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →