Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →
VEHICLE EXPERIENCING PROBLEM WITH NOISE COMING FROM DIFFERENTIAL. VEHICLE BEEN IN DEALER'S SHOP ON TWO OCCASIONS, AND PROBLEM STILL REOCCURRING. *AK WHEN THE GAS PEDAL IS PUSHED THE NOISE OCCURS BUT WHEN RELEASED IT BECOMES QUIET. WHEN CRUISE CONTROL IS USED A DIFFERENT KIND OF NOISE OCCURS. *YH
BOTH HEADLIGHTS WORK INTERMITTENTLY. *AK
I WAS INVOLVED IN A REAR END COLLISION WHICH STARTED A SMALL PILE UP. I WAS STRUCK IN THE REAR AND MY FUEL TANK RUPTURED AND THE JEEP BURST INTO FLAMES IMMEDIATELY AS I WAS PUSHED INTO SECOND CAR. BY THE GRACE OF GOD I SURVIVED.
I WAS CRUISING AT 50 MPH WHEN SUDDENLY THE VEHICLE STARTED TO ACCELERATE UNCONTROLLABLY, I STEPPED ON THE BRAKES, BUT THE VEHICLE CONTINUED TO ACCELERATE..I HAD TO TURN OF THE ENGINE TO STOP. AND WHEN I TRIED TO RESTART THE VEHICLE.IT JUST REVVED REALLY HIGH..I CHECK THE FLOORMATS AND IT WAS IN PLACE THE GAS PEDAL WAS NOT STUCK IN THE FLOORMAT. *AK
ENGINE FAILED ON HIGHWAY@ 65MPH, DEALER REPLACED COIL RAIL AND ADJUSTED CAM SENSOR
REAR TAILGATE WINDOW SHATTERED FOR UNKNOWN REASON; DEALER NOTIFIED. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK
VEHICLE WAS INVOLVED IN A REAR END COLLISION AT 25 MPH OR MORE. UPON IMPACT, BOTH AIR BAGS DID NOT DEPLOY. DEALER NOTIFIED. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK
AT 19,000 MILES WHEN APPLYING BRAKES SEVERE VIBRATION AND PULSATION OCCURRED. PROBLEM BECAME MORE PRONOUNCED AT 22,000 MILES. *AK THE DEALER STATES BAD ROTORS WERE THE CAUSE AND ARE REDONE. *YH
INTERMITANT, INCREASINGLY FREQUENT, UNEXPECTED DOWN-SHIFTING AND UP-SHIFTING AT DIFFERENT SPEEDS WITH ASSOCIATED TRANSMISSION JERKS AND BANGS OF VARYING BUT SEVERE INTENSITY. DEALER ADMITS CANNOT REPAIR VEHICLE AFTER 5 ATTEMPTS IN LAST 11 MONTHS INSPITE OF ONGOING CONTACT WITH MANUFACTURER AND REPLACEMENT OF ALL ASSOCIATED ELECTRICAL AND COMPUTER COMPONENTS. DEALER ADMITS VEHICLE IS UNSAFE AND WILL NOT RELEASE IT. VEHICLE HAS BEEN OUT OF SERVICE FOR 37 DAYS, INCLUDING 21 DAYS AS OF THIS WRITING SINCE LAST RETURN.
LOUD WHINE WHEN DRIVING OVER 50 MPH, HAVE TO YELL TO BE HEARD, GAS GULZZER. *AK
ENGINE STALLED WHILE DRIVING RESULTING IN COMPLETE LOSS OF POWER WHICH LOCKED UP THE BRAKES AND STEERING.
VEHICLE WAS COMPLETELY SHUT DOWN BY COMPUTER WHILE TRAVELLING 60MPH ON FREEWAY, RESULTING IN SEVERAL NEAR COLLISIONS AT HIGH SPEED -- A CAM SENSOR FAILURE, ACCORDING TO THE DEALER.
THE DAIMLERCHRYSLER DISTRICT MANAGER FOR MARYLAND AND D.C. FIRST TOLD ME THAT THE "CROWN" OF THE ROADWAY WAS THE CAUSE OF MY PROBLEMS WITH THIS 2000 JEEP GRAND LEMON - WHEN PRESSED TO PRESENT A MORE CREDITABLE EXPLANATION FOR THE EXTREME STEERING PULL TO THE RIGHT SIDE OF THE ROADWAY, HIS ANSWER WAS: "MR. JACKSON, I'M TELLING YOU AS THE WASHINGTON ZONE MANAGER FOR DAIMLER CHRYSLER THAT I CANNOT FIND ANY PROBLEMS WITH THIS JEEP AND AS THE ZONE MANAGER FOR MARYLAND I SAY YOU DO NOT HAVE A PROBLEM, THEREFORE DAIMLERCHRYSLER DOES NOT CONSIDER THIS JEEP TO BE DEFECTIVE. AS THE DAIMLER CHRYSLER ZONE MANAGER I AM TELLING YOU THAT IN MY OPINION THERE ARE NO PROBLEMS WITH THIS VEHICLE". --- WHAT A LOAD OF '!@#$% !!!!!!!! --- (A COMPLIMENTARY LOAD OF '!@#$% SEEMS TO BE STANDARD EQUIPMENT ON ALL JEEP GRAND CHEROKEES AND THIS IS ONE FEATURE I COULD DO WITHOUT) --- THE DAIMERCHRYSLER PEOPLE HAVE PROVEN TO ME THAT THEY ARE ARROGANT, FLAT OUT LIARS. THEY JUST LAUGHED AT ME WHEN I SAID I WOULD BE REPORTING THESE PROBLEMS TO NHTSA. THEY JUST DON'T CARE. -- IN TWO OR THREE YEARS, WHEN DAIMLER-BENZ FINALLY DUMPS THE CHRYSLER DIVISION INTO THAT DEEP CESSPOOL OF DEFECTIVE PRODUCTS AND OBSCENE CUSTOMER SERVICE, I WILL BE HAPPY TO ATTEND THE CORPORATE LIQUIDATION SALE IN AUBURN HILLS - DRIVING MY NEW HONDA. *TR
ON 2 OCCASIONS AND WHILE MAKING A NORMAL STOP WITH FOOT ON BRAKES , RPM'S WILL GO UP HIGH ,FEELS LIKE IT GOES TO THE MAXIMUM ,LASTING ABOUT 5 SECONDS AND THEN IT WILL GO BACK TO NORMAL. WHILE EXPERIENCING THE DEFECT, CONSUMER MUST STAND ON BRAKES, AND HOLD ON TO STEERING WHEEL TO KEEP CONTROL. DEALER CLAIMS CANNOT DUPLICATE DEFECT. DEALER HAS SCANNED SYSTEM FOR CODES, BUT NO CODES SHOWED UP ,PERFORMED TEST IAC PER STARR WHICH TESTED OKAY. ALSO, TOOK VEHICLE TO ROAD TEST FOR 562 MILES WHICH RAN ACCORDING TO SPECIFICATIONS. *AK
VEHICLE EXPERIENCED SUDDEN ACCELERATION. NLM
COLOR OF VEHICLE PAINT IS "TAUPE". HAVE SEEN OTHERS WITH SAME PROBLEM. DEALER TOLD ME IT WAS ACID RAIN. WRONG ANSWER>
WITH FOOT ON BRAKE VEHICLE SUDDENLY ACCERALTED- COULD NOT STOP IT-HAD TO CUT ENGINE OFFCUT OFF VEHICLE
THE BRAKE ROTORS HAD TO BE RESURFACED AT APPROXIMATELY 9,000 MILES, WHILE UNDER A 12/12 WARRANTY. THESE ROTORS HAD TO BE RESURFACED AGAIN AT 22283 MILES, AT A COST OF $259.00 BECAUSE THE BRAKES WERE SURGING UPON APPLICATION AT LOW SPEEDS.
VEHICLE HAS BEEN IN FOR THIS AND OTHER PROBLEMS. TIRES ARE BECOMING SEVERELY WORN. WAS TOLD THAT NEW BALL JOINT HAS BEEN INSTALLED. VEHICLE STILL PULLS RIGHT. ALL TIRES WERE CROSS ROTATED WHICH EVENS WEAR AND REDUCES PULL FOR SEVERAL HUNDRED MILES. I WILL CONTACT DEALER AND CHRYSLER DIRECT IN ATTEMPT TO HAVE PROBLEM RESOLVED. I AM ANGRY THAT THE TIRES ARE WEARING AT AN UNREASONABLE RATE WHICH WILL CAUSE PRE-MATURE REPLACEMENT. I LIKE THE VEHICLE AND WOULD LIKE TO HAVE THE PROBLEM(S) RESOLVED SO IT DOES NOT CONTINUE TO DRIVE TO THE RIGHT. THANK YOU. PLEASE DO NOT HESITATE TO CALL AND PERHAPS LEAVE A MESSAGE SO I MIGHT RETURN YOUR CALL DURING YOUR WORK HOURS. I AM A SCHOOL TEACHER AND CANNOT TALK DURING CLASS TIME. SINCERELY, E. MEISSER. *AK
REGARDING THE BRAKES: AFTER REPEATED (3 TIMES) COMPLAINTS ABOUT THE BRAKE PEDAL GOING ALL THE WAY TO THE FLOOR (WHEN DRIVEN UNDER STOP AND GO COMMUTER-TYPE TRAFFIC) AND EACH TIME THERE WAS "NO TROUBLE FOUND" I FINALLY (ON 7/29/2000) DROVE INTO THE DEALERSHIP WITH THE PEDAL ALL THE WAY DOWN TO THE FLOOR. A MECHANIC WAS CALLED AND SAID THERE WAS DEFINITELY A PROBLEM AND THEY SUMMIZED "IT MUST BE THE MASTER CYLINDER". WITH RESPECT TO THE ENGINE: AFTER REPEATED COMPLAINTS (AT LEAST 3 TIMES) OF OIL LEAKING FROM UNDER THE ENGINE AND HAVING IT DISMISSED AS 1) SLOPPY OIL CHANGE, EXCESS OIL FROM LEFT ON ENGINE BLOCK, 2) FAULTY OIL FILTER, 3) REAR MAIN ENGINE SEAL (REAR MAIN WAS REPLACED) AND CONTINUING TO HAVE OIL LEAKS, ON 7/29/2000, I BROUGHT IT IN AND THE DEALERSHIP SAYS THE ENGINE IS "POROUS" AND THE ENTIRE ENGINE NEEDS REPLACEMENT. I WAS ADVISED TO NOT TAKE THE VEHICLE DUE TO THE BRAKE ISSUE. THE VEHICLE IS AT THE DEALERSHIP AWAITING ARRIVAL OF A NEW ENGINE AND REPLACEMENT AND ALSO INSTALLATION OF THE MASTER CYLINDER. WITH RESPECT TO THE DIFFERENTIAL WHINE, I HAVE BEEN TOLD TWICE "IT IS NORMAL" AND NOTHING WILL BE DONE.. *AK
CONSUMER WAS TRAVELING ABOUT 55MPH ON HIGHWAY AND VEHICLE JUST SHUT OFF. NO BRAKES OR STEERING. ALSO, ALL ELECTRICAL POWER WAS GONE. *AK
VEHICLE EXPERIENCED PROBLEM WITH SURGING DURING OPERATION OF AIR CONDITIONING. DEALER NOTIFIED, AND INFORMED CONSUMRT THAT MANUFACTURER WAS AWARE OF PROBLEM AND STILL WAS UNABLE TO FIND A SOLUTION. *AK
PREMATURE WARPING OF BRAKE ROTORS. PLEASE PROVIDE FURTHER DETAILS. *AK
WHILE BRAKE PEDAL WAS DEPRESS TO THE FLOORBOARD VEHICLE ACCELERATED AND RAN INTO A HOUSE. PLEASE PROVIDE FURTHER INFORMATION. *AK
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
THIS HAS BEEN AN ONGOING PROBLEM, THE REAR AXLE HAS A WHINING NOISE AT ALL SPEEDS BUT REALLY LOUD AT 50 TO 60 MPH. I'VE HAD THE DEALER WORK ON IT SIX TIMES THE ZONE MECHANIC ASSISTED THE LAST TWO TIMES AND THEN THEY WENT INTO THE FROUNT END, THERE WAS NOTHING WRONG WITH THE FROUNT AXLE. *AK
FUEL WAS LEAKING FROM TAIL PIPE, AND FUMES ENTERED THE PASSENGER'S COMPARTMENT. DEALER REPLACED FUEL INJECTOR AND POWER CONTROL MODULE. *AK *ML
WHILE BACKING OUT WITH FOOT ON BRAKES VEHICLE TOOK OFF AND WENT INTO A POLE. THIS HAS HAPPENED 4 TIMES. CONSUMER FELT LIKE A SURGE OF POWER, AND IT GOT WORSE EVERY TIME. *AK
THE FRONT END OF THE VEHICLE SHIMMIED WHEN THE BRAKES ARE APPLIED DUE TO WARPED ROTORS. YH
ON MY 2000 JEEP GRAND CHEROKEE LAREDO, STEERING HAS TO CONSTANTLY BE CORRECTED. THE VEHICLE WILL "WANDER" INTO ANOTHER LANE UNLESS YOU CONSTANTLY CORRECT THE STEERING. THE STEERING FEELS VERY DISCONNECTED. DEALER SAYS THAT THIS IS JUST THE WAY THE STEERING WORKS. *AK
CHRYSLER DOES NOT WANT TO TAKE RESPONSIBILTY FOR PROBLEM OR ADMIT THAT THERE IS A PROBLEM. NO SAFETY DEFECT.*AK
VEHICLE WAS STRUCK IN THE FRONT FENDER ON THE DRIVER'S SIDE, THE INTERIOR OF THE VEHICLE WAS FLOODED WITH GAS AND SOAKED CLOTHING IN THE REAR CARGO AREA AND THE BACK SEAT WHEN THE VEHICLE FLIPPED OVER DURING ACCIDENT EVEN THOUGH THE GAS CAP WAS INTACT POSSIBLE FUEL TANK FAILURE. YH
ONGOING PROBLEM WITH ENGINE STALLING WHILE TRAVELING AT ANY GIVEN SPEED. VEHICLE BEEN IN / OUT OF DEALER'S SHOP ON THREE OCCASIONS, AND PROBLEM IS REOCCURRING. *AK
VEHICLE EXPERIENCINGPROBLEM WITH LACK OF ACCELERATION AND STALLING( 4.7 V8 ENGINE). VEHICLE WOULD NOT ACCELERATE MORE THEN 20 MPH. VEHICLE BEEN IN /OUT OF DEALER SHOP ON THREE OCCASIONS, AND PROBLEM STILL GOES UNRESOLVED. *AK
REPORTED BY INSURANCE COMPANY FOR JANE T EPSTEIN (AMEX ASSURANCE, CLAIMS ADJUSTER - KENDA GERBERS PH# 800.872.5246 X5575). PLEASE CONTACT JANE DIRECTLY FOR ANY MISSING/QUESTIONABLE INFO. SHE CAN BE REACHED AT LISTED PH#S AFTER 05.14.00. SHE HAS CONTACTED LOCAL CHRYSLER DEALERSHIP BUT HAS NOT RECEIVED ANY RESPONSE. DEFECT CAUSED DAMAGE TO VEHICLE ($7516.17) AND HER RESIDENCE GARAGE. THANK YOU FOR YOUR TIME - KENDA L GERBERS, AMEX ASSURANCE CLAIMS ADJUSTER. NO SAFETY DEFECT LISTED IN THE SUMMARY. *AK
CAR WAS IN REVERSE AND LURCHED FORWARD. *AK
WHILE DRIVING, ENGINE STOPS AND LOCKS THE STEERING WHEEL RESULTING NO CONTROL ON THE JEEP.
CLOCK SPRING ASSEMBLY IS MOUNTED BETWEEN STEERING COLUMN AND STEERING WHEEL TO PROVIDE THE ELECTRICAL CONNECTION BETWEEN THE STEERING COLUMN AND STEERING WHEEL FOR STEERING WHEEL MOUNTED SWITCHES AND THE AIRBAG. TOOK THE VEHICLE TO THE DEALER WHERE PURCHASED TO HAVE A SCRAPING NOISE WITHIN THE STEERING COLUMN FIXED THAT HAS EXISTED SINCE THE VEHICLE WAS PURCHASED NEW. DEALER INFORMED ME THAT THE CLOCKSPRING MECHANISM NEEDED TO BE REPLACED AS IT WAS BROKEN. CLOCK SPRING PROVIDES ELECTRICAL INTERCONNECTION TO THE HORN (WHICH WORKS FINE), THE CRUISE CONTROL SWITCHES (WHICH WORK FINE), STEREO CONTROLS (WHICH WORK FINE) AND THE AIRBAG. THREE OF THE FOUR SYSTEMS WORKED PROPERLY AS VERIFIED THROUGH DAILY USE WHILE DRIVING. THE ONLY SYSTEM THAT CANNOT BE TESTED BY THE DRIVER IS THE AIRBAG SYSTEM. THE COMPUTER FOR THE SRS IS SUPPOSED TO MONITOR ALL SYSTEM COMPONENTS FOR PROPER OPERATION (INCLUDING THE INITIATOR MECHANISM FOR THE DRIVER SIDE AIRBAG) AND PROVIDE A FAILURE NOTIFICATION TO THE DRIVER VIA A FLASHING AIRBAG WARNING LIGHT ON THE INSTRUMENT PANEL. NO INDICATION OF SYSTEM FAILURE WAS EVER PROVIDED BY A FLASHING WARNING LIGHT. DEALER WOULD NOT PROVIDE DETAILS AS TO WHAT PORTION OF THE CLOCKSPRING MECHANISM FAILED, BUT SINCE THREE OF THE FOUR SYSTEMS THAT ARE CONNECTED VIA THE CLOCKSPRING WORKED PROPERLY, I HAVE TO ASSUME THE AIRBAG SYSTEM CONNECTION HAD FAILED. IT IS MY OPINION THAT THIS INCIDENT NEEDS FURTHER INVESTIGATION, SINCE THE OBVIOUS RESULT COULD BE FAILURE OF THE DRIV
BRAKES FAILED. YH
THIS AUTOMOBILE SHUTS OFF THE ENGINE WHILE DRIVING. THERE ARE NO MECHANICAL INDICATORS OF THE PROBLEM. THIS IS THE 3RD TIME THAT THE CAR HAS SIMPLY SHUT OFF WHILE DRIVING. THIS IS A VERY DANGEROUS OCCURRENCE. *AK
ENGINE DIFFICULT TO START WHEN HOT. WHEN ENGINE IS HOT AND YOU LET SIT FOR A SHORT PERIOD OF TIME AND TRYING TO RESTART, IT TURNS OVER BUT ACTS AS STARVED OF FUEL. NOW TURN THE KEY OFF AND TRY TO RESTART, IT WILL START BUT SOMETIMES CHOKES DOWN THEN SHUTTERS UP TO RECOMMENDED IDLE SPEED.
VEHICLE INVOLVED IN A REAR COLLISION OF 45 MPH IMPACT WHILE WAITING TO MAKE A LEFT TURN. UPON IMPACT, BOTH AIR BAGS FAILED TO DEPLOY. ALSO, DRIVER'S SEATBACK REST COLLAPSED, CAUSING DRIVER TO LOSE CONTROL AND COLLIDE INTO ONCOMING TRAFFIC. VEHICLE WAS TOTALED DUE TO ACCIDENT. DEALER NOTIFIED. *AK
THE SPEED CONTROL WILL NOT HOLD A CONSISTANT SPEED, IT WILL SLOWLY DROP IN SPEED ON LEVEL GROUND, DOWN HILL, AND UP HILL. WHEN THE SPEED DROPS TO A CERTAIN LEVEL THE TRANSMISSION WILL SHIFT TO A LOWER GEAR AND THEN FOUNDER SOME MORE. THE DEALERSHIP DOESN'T SEEM TO BE ABLE TO FIND ANYTHING WRONG WITH THE UNIT FROM THEIR COMPUTER CHECKING. I HAVE BEEN TO THE DEALERSHIP 4 TIMES WITH NO LUCK. *AK
THE VEHICLE WHINES AND HOWLS DUE TO DEFECTIVE DIFFERENTIAL. YH
EXCESSIVE DRIVELINE WHINE AT SPEEDS ABOVE 55MPH, WHEN ACCELERATING & DECELERRATING. VERY ANNOYING/ UNABLE TO REMEDY SITUATION WITH DEALER. CALLED JEEP CUSTOMER SERVICE. NO HELP AT ALL, DEALER SAYS NORMAL.
THE FIRST WEEK I OWNED MY BRAND NEW VEHICLE, IT STARTED CLUNKING AND JERKING. SEVERAL WEEKS LATER, THEY REPLACED THE DRIVE SHAFT. I CONTINUE TO HAVE SIMILAR AND OTHER PROBLEMS WITH THE TRANSMISSION, GEAR SHIFTING, BRAKES, ETC...I INQUIRED OF THE DEALERSHIP WHETHER OR NOT THERE WERE ANY REPORTED MANUFACTURERS DEFECTS AND THEY SAID NO. THEY LIED.
DRIVESHAFT AND YOKE ARE DEFECTIVE IN THE JEEP GRAND CHEROKEE. THIS IS A KNOWN PROBLEM TO CHRYSLER AND THE REFUSE TO FIX IT. I PAID OVER $39000 FOR MY VEHICLE, AND I'M CONVINCED THAT IT IS NOT SAFE AT HIGHWAY SPEEDS. THERE ARE SEVERAL CLASS ACTION LAWSUITS UNDERWAY AGAINST JEEP FOR THIS SAME PROBLEM. THEY HAVE EVEN SET UP COMPLAINT FORUMS IN SOME AUTOMOBILE REVIEW WEB SITES. I WOULD APPRECIATE ANY HELP YOU MAY BE ABLE TO PROVIDE IN THIS MATTER. CHRYSLER KNOWS OF THE PROBLEM BUT AFTER 4 SERVICE ATTEMPS THEY CANT FIX IT. *AK
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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