Page 2 of 29 · complaints 51–100 of 1,447

2000 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Air Bags
Filed Jun 4, 2016NC

TAKATA RECALL.

Steering
Filed May 31, 2016145,000 milesVA

MY JEEP SHAKES REALLY BADLY. HAS BEEN GOING ON FOR A LONG TIME BUT GETTING WORSE. I HAVE TO STEER WITH A DEATH GRIP ON THE WHEEL WHILE IT IS HAPPENING. HAVE HAD JEEP REALIGNED AND TIRES REPLACED AND BALANCED. ACTION IS SPARADIC BUT IS STILL DOING IT MORE OFTEN.

Seats
Filed May 26, 2016130,000 milesWI

DRIVERS SEAT BOTTOM , WELDS BROKE , CRACKED FRAME . DRIVERS SEAT BOTTOM SEEMS TO BECOME VERY UNSTABLE AND SEEMS TO ROCK BACK AND FORTH . ALSO TILTS SIDE TOO SIDE WHEN CORNERING .

Engine
Filed Apr 5, 201681,000 milesFL

UPON WARMING UP TO OPERATING TEMPERATURE, THE ENGINE SHUTS OFF OF OUR JEEP GRAND CHEROKEE LIMITED. IT HAS 81,000 VERY WELL CARED FOR MILES ON IT. THIS HAS HAPPENED AT ALMOST EVERY CONCEIVABLE SPEED (0-5MPH, 10-25MPH, 40-50MPH, 55-80MPH) AND, AT THE MOST INOPPORTUNE TIMES, IE; PULLING INTO A GAS STATION, MERGING WITH TRAFFIC, ENTERING AN INTERSECTION, COMING TO OR LEAVING A STOP LIGHT, DRIVING AT STEADY ROADWAY OR HIGHWAY SPEEDS. MY WIFE WAS NEARLY KILLED SEVERAL TIMES DUE TO THE SUDDEN AND UTTER LOSS OF ALL POWER. THIS CAN AND DOES HAPPEN ON EVERY TYPE OF ROAD OR STREET OR HIGHWAY AND IN EVERY TYPE OF WEATHER. THIS HAPPENS ON A REGULAR BASIS ALTHOUGH THERE ARE TIMES WHEN WE CAN GO A WEEK WITH NO EPISODES. UPON A LITTLE INVESTIGATION, I HAVE COME ACROSS MULTIPLE SITES AND FORUMS WHERE MANY, MANY PEOPLE HAVE THIS EXACT SAME PROBLEM. SOME HAVE TAKEN IT TO THE DEALER WHERE THEY SCRATCH THEIR HEADS AND SAY THE PROBLEM CAN'T BE DUPLICATED. OTHERS HAVE SPENT MUCH MONEY ON MECHANICS AND PARTS ONLY TO HAVE THE PROBLEM PERSIST. OTHERS HAVE ATTEMPTED TO FIX THE PROBLEM THEMSELVES WITH ONLY MARGINAL RESULTS AT BEST. THIS PROBLEM OCCURS IN A BROAD SPECTRUM OF PRODUCTION YEARS AND ACROSS A WIDE VARIETY OF JEEP MODELS WITH THE V8 AND STRAIGHT 6, ALTHOUGH OTHER ENGINES HAVE HAD SIMILAR EPISODES. IN THE FIELD BELOW, I AM USING YESTERDAY'S DATE AS THE LAST TIME THIS HAS HAPPENED ALTHOUGH IT HAS HAPPENED AT LEAST 40 TIMES IN THE LAST YEAR.

Service Brakes
Filed Apr 1, 2016110,000 milesNJ

FIRST: I HAD PURCHASED THIS VEHICLE USED WITH APPROX. 110,000 MILES ON ODOMETER. STEERING WHEEL VIOLENTLY SHAKES ON MODERATE TO HEAVY BRAKING AS WELL AS MODERATE SHAKING UPON DECELERATION ON HIGHWAY SURFACES AS WELL AS INTERMENT CLUNKING FROM FRONTAL SUSPENSION AREA UNDER SIMILAR CONDITIONS. THE STEERING WHEEL MAY BE POINTED STRAIGHT AHEAD OR AT A SLIGHT LEFT OR RIGHT POSITION. THERE ARE TIMES WHEN THE SHAKING, UNDER THE ABOVE CONDITIONS, IS VERY SLIGHT OR NONEXISTENT AT ALL. I BELIEVE IT IS IN THE FRONT STEERING LINKAGE/SUSPENSION AND NOT THE BRAKES. I HAVE PERSONALLY INSPECTED THE COMPONENTS MENTIONED ABOVE AS I HAVE MOPAR EXPERIENCE IN THE PAST AS A TECHNICIAN. I HAVE ALSO HAD A SECOND OPINION FROM AN INDEPENDENT TECHNICIAN WELL VERSED IN JEEP TECHNOLOGY. SECOND; I ALSO HAVE A PROBLEM WITH THE OIL PRESSURE BEING ERRATIC WHEN WARMED UP AND EITHER STATIONARY OR IN MOTION. I HAVE REPLACED THE OIL PRESSURE SENDING UNIT AND PERFORMED MOPAR DIAGNOSTICS ON THE CLUSTER AS MENTIONED IN THE SHOP MANUAL TO NO AVAIL ON THIS 4.0L ENGINE WITH AUTOMATIC TRANSMISSION.THE GAUGE READS WELL WHEN COLD BUT WHEN WARMED UP IT WILL DROP TO ZERO WITH THE GAUGE ALARM WARNING ME OF THE ACTION. THEN MOVING ERRATICALLY BETWEEN THE 40LB MARKER AND ZERO PRESSURE WHILE IN MOTION OR STATIONARY. I AND A FEW TECHNICIANS ARE HAVING DIFFICULTY DETERMINING WHERE THE PROBLEM IS GENERATED. ON A NOTE, THERE IS A SLIGHT CONSISTENT TICKING NOISE SUCH AS A VALVE LIFTER OR ROCKER ARM COMING FROM THE ENGINE, WARM OR C

Engine
Filed Mar 30, 2016124,000 milesFL

VEHICLE ENGINE UNEXPECTEDLY QUITS WHILE DRIVING AT ALL SPEEDS FORM URBAN TO HIGHWAY. ALMOST ENCOUNTERED A COLLISION ON THE HIGHWAY AND AT AN URBAN INTERSECTION DUE TO ENGINE SHUTOFF.THIS HAS OCCURRED SEVERAL TIMES AND SO FAR CHRYSLER DEALER HAS BEEN UNABLE TO FIX THE PROBLEM.

Electrical System
Filed Mar 18, 2016104,000 milesUT

THE RIGHT PASSENGER AND BACK RIGHT DOOR WON'T UNLOCK AFTER PRESSING THE UNLOCK SWITCH ON THE DOOR PANELS. NEEDS TO BE UNLOCKED MANUALLY.

Air Bags
Filed Feb 11, 2016PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Unknown or OtherCrash1 injured
Filed Jan 29, 2016VA

WHILE PARKING THE JEEP ALONG THE STREET IN BETWEEN OUR OTHER 2 VEHICLES IT TOOK OFF AT FULL SPEED IN REVERSE CRASHING INTO OUR TRUCK THEN TOOK OFF FULL SPEED FORWARD AND CRASHED OUR CAR THE CAR WAS A TOTAL LOSS THE JEEP WAS A TOTAL LOSS.THE JEEP WAS IDLING AND WENT TO FULL THROTTLE WITHOUT TOUCHING THE PEDAL AND WAS ALSO NOT IN GEAR

Air Bags
Filed Dec 29, 2015FL

TAKATA AIR BAG AND FUEL TANK EXPLOSION ON IMPACT. AS OF THE DATE OF THIS REPORT, I DID NOT RECEIVED ANY DOCUMENT FROM CHRYSLER CONCERNING THESES 2 SAFETY ISSUE WITH MY JEEP. WE ARE LOCATED IN SOUTH FLORIDA. I'VE CALL SOME CHRYSLER DEALER IN MY AREA, AND THEY SAY THAT THERE ARE NO RECALL FOR MY CAR CONCERNING THESES TWO SAFETY ISSUE. NOTHING HAS HAPPEN SO FAR, BUT I DON'T WANT TO CONTINUE PLAYING THE ODD THAT NOTING WILL HAPPEN TO THE LIFE OF MY WIFE,MY CHILDREN AND MYSELF WHEN DRIVING THE JEEP IN FLORIDA. I WILL APPRECIATE RECEIVING ANY INPUT FROM THE NHTSA IN THAT MATTER, AND ALSO A RECALL NOTICE FROM CHRYSLER TO FIX THE TWO SAFETY ISSUE. THE SOONEST WILL THE BEST. THANK YOU FOR ADDRESSING MY CONCERN. *TR

Air BagsCrash1 injured
Filed Nov 23, 2015105,000 milesTX

TL* THE CONTACT OWNED A 2000 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE WAS INVOLVED IN A CRASH, BUT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS DESTROYED. THE CONTACT SUSTAINED TWO CRACKED RIBS AND INJURIES TO THE HEAD. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 105,000. UPDATED 04/08/16*LJ

Fuel/Propulsion System
Filed Nov 18, 2015OK

WE COULD IT TO THE DEALER FOR THE N47 RECALL AND IT WAS THERE FOR 24 HOURS AND THEY SAID IT DOESN'T NEED A HITCH IT DOESN'T NEED ANY PROTECTION FOR THE FUEL TANK. I DON'T UNDERSTAND WHY AND THIS RECALL IS A WASTE OF MY TIME AND THE CAR CAN STILL BLOW UP IN A REAR END CRASH,

Visibility/Wiper
Filed Nov 11, 2015CA

BLEND DOORS BREAKING...WON'T ALLOW ME TO DEFROST...IMPOSSIBLE TO SEE OUT OF WINDSHIELD. ..VERY DANGEROUS

Visibility/Wiper
Filed Nov 2, 2015IN

BLOWS COLD AIR ON PASSENGER SIDE WHEN HEAT IS ON AND MY WINDOWS CONTINUOUSLY FOG UP IN THE COLD. VEHICLE WAS LIKE THIS WHEN I PURCHASED IT WAS USED. FINDING IT THERE ARE THOUSAND AND THOUSANDS OF PEOPLE WITH THIS ISSUE OUR FORUMS ARE EVERYWHERE!

Unknown or Other
Filed Oct 27, 2015124,000 milesAZ

THE CAR WILL STALL WITH NO WARNING WHILE DRIVING AT LOW AND HIGH SPEEDS. I PURCHASED THE VEHICLE 2 MONTHS AGO. IT HAS 123000 MILES ON IT. IT HAS STALLED WHILE DRIVING 45 MPH AS WELL AS 15 MPH. IT USUALLY RESTARTS AFTER IT HAS BEEN TURNED OFF AND PUT IN PARK. I REPLACED THE FUEL FILTER WITH NO CHANGE IN IT'S STALLING PROBLEM. HAS BEEN SEEN BY MECHANICS, NO ONE HAS AN ANSWER. MANY FORUMS ONLINE ARE FILLED WITH SIMILAR STORIES ABOUT JEEP CHEROKEES STALLING WHILE DRIVING. IT IS VERY DANGEROUS. THERE IS NO RECALL FOR THIS MODEL, I BELIEVE THERE SHOULD BE BEFORE SOMEONE GETS REAR ENDED ON A FREEWAY OR OTHER FAST MOVING ROAD. I AM UNABLE TO DRIVE MY VEHICLE BECAUSE OF THIS PROBLEM. THIS HAS HAPPENED AT LEAST 10 TIMES. TWICE I HAVE REQUIRED A TOW BECAUSE THE CAR WOULD NOT START BACK UP WITHIN A HALF HOUR.

Service Brakes
Filed Oct 19, 2015WY

I HAVE READ THAT !ANY PEOPLE HAVE THE SAME DRIVER'S SEAT ISSUE. THE HOLES FOR THE BOLTS HAS BEEN SHREDDED COMPLETELY AND THE DEALERSHIP TRIED TO CHARGE $3,500 TO REPAIR IT. IT'S A DEFECT THAT SHOULD BE FIXED FOR FREE. IT UNDER THE SEAT, HOW CAN THE OWNER DESTROY THAT. 2) THE HEAD LIGHT COVERS GETS THIS DISCOLORATION OR GRIME ON THE INSIDE DECREASING THE BRIGHTNESS BY 45% AT NIGHT, THIS DIDN'T HAPPEN IN MY BRONCO. I CALLED CHRYSLER AND THEY SAID THE RECALL # LISTED ONLINE DIDN'T MATCH THE FORMAT OF THE NUMBERS IN THEIR SYSTEM TO DO RESEARCH. WHAT? THIS IS RIDICULOUS, FIX YOUR RECALLS CHRYSLER!!!

Power TrainCrash
Filed Sep 23, 201578,000 milesGA

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY SHIFTED OUT OF PARK AND INTO REVERSE. AS A RESULT, THE CONTACT'S VEHICLE CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. IN ADDITION, THE VEHICLE STALLED AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT IT WAS UNKNOWN IF THE TRANSMISSION OR THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Unknown or Other
Filed Sep 12, 201516,100 milesWA

CHRYSLER JEEP WAS SUPPOSE TO FIX MY 2000 JEEP GRAND CHEROKEE THEY ARE REFUSING TO FIX THE JEEP THAT IS ALREADY ON THE RECALL LIST I CALL AND THEY SAID IF I PUT A AFTER MARKET HITCH ON MY VEHICAL THAT I WOULD BE PUTTING MYSELF UP TO GET KILLED IN A LOW SPEED CAR CRASH. THEY TOLD ME NOT TO PUT A HITCH ON IT THAT THEY PUT A FACTORY HITCH ON MY VEHICAL I TOOK JEEP IN THEY REFUSED TO DO WHAT THEY SAID THEY WAS GOING TO DO AND THERE NEEDS TO BE SOME FEDERAL LIABILITY AS JEEP ALREADY SAID THEY WERE GOING TO DO THIS AND THE FEDERAL GOVERNMENT ALL READY DEEMED IT A DEATH THREAT

Steering
Filed Sep 10, 2015220,000 milesOH

WHEN THIS VEHICLE GETS UP TO 60 IT SHAKES VERY BAD UNTIL I PRESS THE BREAK. I HAVE REPLACED ALL THE FRONT END SUSPENSION PARTS AND IT STOPPED FOR A FEW MONTHS AND HAS NOW STARTED AGAIN. THIS IS VERY SCARY AND I AM WORRIED ABOUT A POSSIBLE CRASH.

Air Bags
Filed Aug 26, 2015OR

MY AIRBAG LIGHT HAS BEEN LIT UP ON THE DASH FOR WELL OVER A YEAR NOW AND STILL BEEPING LOUDLY AT ME EVERY FEW MINUTES. I WANT TO KNOW WHY IT'S MY RESPONSIBILITY TO PAY FOR THIS TO BE FIXED AT THE THE PRICE OF 450.00 (DEALERSHIP QUOTE)? THERE IS NO REASON FOR WHY THE CLOCK SPRING SHOULD BE BROKEN AND HAVE TO BE FIXED. I AM NOT THE ONLY PERSON COMPLAINING OF THIS PROBLEM AND I WANT TO KNOW WHY THERE HASN'T BEEN A RECALL ON IT? WHY IS THE 2000 YEAR BEING SKIPPED OVER FOR THIS JEEP AND THE RECALLS OF IT?

Steering
Filed Aug 22, 2015116,000 milesMN

WHILE DRIVING AT SPEEDS AROUND 48 TO 51 MPH, YOU CAN FEEL THE STEERING WHEEL START SHAKING SOMETIMES IF YOU TAKE YOUR FOOT OFF THE GAS PETAL IT WILL STOP BUT MORE THAN NOT IT WILL GO INTO A VIOLENT SHAKE TO WHERE ONE CAN HARDLY HANG ONTO THE STEERING WHEEL. YOU HAVE TO TRY AND GET SAFELY TO SHOULDER AND STOP. THEN YOU CAN DRIVE AWAY BUT WHEN SPEEDING UP TO MERGE BACK INTO TRAFFIC IT DOES IT AGAIN. WHEN YOU JUST CANT TAKE IT ANYMORE YOU EXIT THE FREEWAY JUST TO DRIVE THE CITY STREETS TO WHERE YOU GET THE SMALL LIKE SHAKING IN THE STEERING WHEEL. THESE PAST 2 WEEKS IT SEEMS TO BE HAPPEING MORE OFTEN. I HAVE HAD SOME WORK DONE AS TO WHAT MY GUY THOUGHT IT COULD BE FOR IT TO NOT BE FIXED. I ALSO NOW HAVE THE ANNOYING AIR BAG LIGHT COMING ON AND BEEPING WHILE TURNING ANY DIRECTION CORNER. I REALLY LIKE THE JEEP BUT I ONLY WORK PART TIME AND MY FIANCE PASSED AWAY 2 YEARS AGO BEFORE HIS PASSING HE BOUGHT THE JEEP SO I WOULD HAVE A SAFE VEHICLE TO DRIVE. I DO NOT FEEL SAFE DRIVING THE JEEP BUT IT IS THE ONLY ONE I DO HAVE NOW..PARTS AND WORK DONE AS OF FEBRUARY OF 2015.....3 TIE ROD ENDS REPLACED 2 LOWER ONE UPPER ON PASSENGER SIDE, 2 NEW TIRES BECAUSE I WAS TOLD THAT IS WHAT WAS CAUSING IT., A REAR DRIVER SIDE WHEEL SEAL, A VALVE COVER GASKET, 2 SETS OF FRONT BRAKE PADS AND ROTORS COSING WELL OVER 1300.00. AND STILL HAVE THIS VIOLENT SHAKE. I CAN NOT AFFORD TO BUY A DIFFERENT VEHICLE SO PLEASE TELL ME WHAT TO STOP THE SHAKING FOREVER.

Unknown or Other
Filed Aug 15, 2015194,000 milesMS

THE ENGINE IS NOT COOLING CORRECTLY WHEN SITTING STILL. THE ELECTRIC FAN THAT KEEPS THE ENGINE FROM OVERHEATING DOES NOT COME ON, WHETHER SITTING OR RUNNING. GOT STUCK ON THE SIDE OF THE ROAD TRYING TO GET THE VEHICLE COOL AND HAD TO DRIVE 20 MILES PER HOUR IN A 45 MILE ZONE AND THE ENGINE SHUT DOWN IN THE MIDDLE OF THE ROAD. THE THERMOSTAT WAS CHANGED, BUT THE VEHICLE CONTINUES TO OVERHEAT, AND AS PREVIOUSLY STATED, THE ELECTRIC FAN DOES NOT COME ON AT ALL, SITTING STILL OR DRIVING.

Air Bags
Filed Aug 4, 2015MD

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THE VEHICLE NEEDED TO BE INSPECTED AND DIAGNOSED. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 99V343000 (AIR BAGS) AND 14V643000 (AIR BAGS, SEAT BELTS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 09/10/15*LJ

Electrical System
Filed Jul 30, 2015170,000 milesOH

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE INTERIOR LIGHTS WOULD SUDDENLY TURN ON AND THE VEHICLE WOULD SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CRANK SENSOR WAS FAULTY. THE SENSORS WERE REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.

Electrical System
Filed Jul 29, 2015190,000 milesOR

TWO OR THREE TIMES A YEAR THE LEFT REAR BLINKER WILL HAVE TO BE REPLACED DUE TO THE HOUSING MELTING THE CONTACTS AND BURNING SO IT STOPS WORKING. THE TWO BACK DOORS WILL INTERMITTENTLY NOT UNLOCK WITH THE KEY REMOTE (VERY FRUSTRATING!) THE LEFT BACK DOOR WINDOW WILL STOP GOING UP AND DOWN AND WE ARE TOLD BY THE ONE THAT REPAIRED IT THAT THE WIRES FOR ALL OF THAT IS RUNNING THROUGH THE DRIVERS SIDE DOOR HINGE FROM THE DASH AND GETS PINCHED OFF FROM BEING BENT! THE FRONT END WILL GROWL WHEN I MAKE A LEFT TURN, I HEAR A HOWLING FROM THE REAR END AT SPEEDS OF 35 MPH AND UP. WHEN I COME TO A QUICK STOP AND MAKE A SHARP TURN IT SOUNDS AND FEELS LIKE THE REAR END SHIFTS FORWARD AN INCH OR TWO. THE BRAKES HAVE ALWAYS GRABBED AND JERKED LIKE THEY WERE WARPED WHILE COMING TO A STOP. I HAVE OWNED IT FOR THREE YEARS AND HAVE HAD TO PUT TWO WATER PUMPS IN IT. THE WIPER WASHERS HAVE NEVER WORKED. THE SPARE TIRE WELL USE TO FILL UP WITH WATER WHEN IT RAINED AND ONE DAY MY HUSBAND PUT A SCREW IN THE BOTTOM OF THE BACK LICENSE PLATE AND IT STOPPED FILLING UP WITH WATER! MY BRAND NEW CD MAGAZINE HAS STOPPED WORKING AND I'M GUESSING ITS BECAUSE OF THE LOCATION OF THE DECK ITSELF. BEING RIGHT OVER THE REAR TIRE WELL THE VIBRATIONS HAVE PROBABLY WRECKED HAVOC ON THE PLAYERS EYE. IT SEEMS AS THOUGH OVER HALF OF THE REPAIRS ON THIS JEEP HAVE COST US AT LEAST $1000.00 EACH. I COULD GO ON FOR HOURS AND I HAVE RECEIPTS FOR EVERY ONE OF THEM! NOW I THINK I AM SEEING WHAT LOOKS TO BE A LEAK FROM THE PLA

Electrical System
Filed Jul 29, 2015OR

THIS IS JUST THE BEGINNING OF MY COMPLAINTS, IT WILL TAKE ANOTHER 3 OR 4 OF THESE FORMS TO TOUCH ALL OF THEM. WHILE RUNNING THE HEATER WITH THE FAN GOING IT STARTED SMELLING LIKE IT WAS BURNING AND THEN THE BLOWER QUIT RUNNING. IT TURNED OUT TO BE THE BLOWER MOTOR RESISTOR. IT HAD MELTED TO THE POINT OF FUSING THE WIRES INTO THE PLASTIC WHICH THE RESISTOR WAS MADE OF. IT WAS A FIRE HAZARD! THE PART COST US $270.00 NOT INCLUDING LABOR. IN THE MIDDLE OF A HUGE RAINSTORM THE DRIVER SIDE WINDOW QUIT WORKING AND WOULDN'T GO UP, UPON LEAVING THE DEALERSHIP AND HAVING THE WINDOW MECHANISM REPLACED, THE AIRBAG LIGHT ON THE DASH STARTED INTERMITTENTLY CHIMING AND HAS NEVER STOPPED. THE DEALERSHIP SAID THE CLOCK SPRING NEEDS TO BE REPLACED AT $395.00. SINCE I HAD JUST HAD TO HAVE THE HEATER CORE FIXED TO KEEP IT FROM DUMPING ALL OVER THE CARPET, I COULDN'T AFFORD TO FIX IT OR HAVE THE A/C COMPRESSOR CLUTCH WHICH WAS FROZEN, REPLACED EITHER, ANOTHER $702.00. I HAVE OWNED THIS JEEP SINCE JAN OF 2012. BEGINNING WITH A NEW MOTOR I HAVE PAID FOR THIS VEHICLE 3 TIMES OVER DUE TO REPAIRS AND PROBLEMS STEMMING FROM THE FACTORY AND THE CHEAP WAY IT WAS BUILT.

Electrical System
Filed Jul 16, 2015MI

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER:15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED MULTIPLE TIMES OF THE ISSUE AND INFORMED THE CONTACT THAT THEY WERE UNCERTAIN WHEN HE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Jul 13, 2015205,965 milesCO

VEHICLE HAS GAS TANK KNOWN TO EXPLODE IN REAR END COLLISIONS.

Engine
Filed Jun 22, 201595,100 milesNM

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. WHILE DRIVING AT 40 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WOULD ONLY RESTART IF IT HAD BEEN PARKED FOR A PERIOD OF TIME. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 95,100.

Electrical System
Filed Jun 7, 2015136,321 milesCA

INITIAL HAPPENING DRIVING A SAFE SPEED AND CAR COMPLETELY SHUTS DOWN. WAS ABLE TO RESTART AND DROVE TO NEAREST STATION...WHICH STARTED A SERIES OF PCM REPLACEMENTS. I NOW UNDERSTAND THAT THERE ARE NOT NEW PCM'S THAT CAN BE INSTALLED. NOTHING BUT REFURBISHED ONES, SO EACH TIME I'M GETTING SOMEONE ELSE'S PROBLEMS. MAYBE NOT THE ORIGINAL ONE I HAD BUT EVENTUALLY ANOTHER ONE COMES UP...WHERE THE CAR COMPLETELY SHUTS OFF. MY UNDERSTANDING IS THAT IT IS A PROBLEM WITH THE 2000 MODELS. MY REAL ISSUE IS THAT WHY DOESN'T THE CAR MANUFACTURE OFFER A NEW PCM TO INSTALL. NOW WAITING FOR THE NEXT CUTOFF...HAVE POURED TOO MUCH MONEY INTO THE CAR TO SELL. THIS THE 3RD REPLACEMENT AND INSTALLED FEB. 2015, FIRST ONE MAY 2012 , THE SECOND ONE FEB. 2014

Engine
Filed May 29, 2015196,000 milesIL

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CAM AND CRANK SENSORS WERE FAULTY. THE SENSORS WERE REPLACED, BUT THE VEHICLE CONTINUED TO EXPERIENCE THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WOULD ALSO STALL DUE TO THE MAIN COMPUTER OVERHEATING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED THE SCREWS TO THE COMPUTER. NO FURTHER INFORMATION WAS AVAILABLE. IN ADDITION, THE FRONT DRIVER SIDE SEAT RAILS MALFUNCTIONED CAUSING THE SEAT TO MOVE WHILE OPERATING THE VEHICLE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 196,000.

Air Bags
Filed May 22, 2015172,000 milesPA

AIR BAG LIGHT ILLUMINATES AND CHIMES SPORADICALLY. I WAS TOLD BY JEEP MECHANIC, THE CLOCK SPRING NEEDS TO BE REPLACED AT $370.00. THIS DOES NOT SEEM TO BE AN ISOLATED INCIDENCE.

Exterior Lighting
Filed May 20, 2015SC

MY REAR CORNER BRAKE LIGHTS CONSTANTLY HAVE ISSUES EITHER IN THE TAILLIGHT ASSEMBLY OR THE BULB INSTALLATION CONNECTION -- I AM STILL NOT SURE WHERE THE ISSUE IS REALLY. I WILL REPLACE THE BULB AND IN 3 MONTHS OR SO MY BRAKE LIGHT IS OUT ON ONE SIDE THEN A SHORT TIME LATER THE OTHER SIDE. I CAN'T TELL YOU HOW MANY JEEPS I SEE WITH AT LEAST ONE BRAKE LIGHT BEING OUT. ALSO IF MY LIGHTS ARE ON, THEN BOTH REAR BRAKE LIGHTS GO OUT. IF I TURN THE LIGHTS OFF, MAYBE ONLY ONE BRAKE LIGHT WILL NOT WORK. I'VE HAD SEVERAL PEOPLE TELL ME WHEN THEY ARE BEHIND ME THAT I HAVE NO BRAKE LIGHTS, WHICH MEANS IF THEY WERE NOT PAYING ATTENTION THEY WOULD HAVE HIT ME! AND AS WE ALL KNOW, PAYING ATTENTION IS A HUGE ISSUE TODAY WITH SO MANY CELL PHONE DISTRACTIONS. I AM SHOCKED THERE IS NOT A RECALL ON THE GRAND CHEROKEE THAT I CAN FIND ON MY ORIGINAL FACTORY TAIL LIGHTS.

Fuel/Propulsion System
Filed May 14, 201510,300 milesMN

ALTHOUGH NO ACCIDENT YET, I WANTED TO SAY THAT I HAVE NEVER RECEIVED ANY NOTICE FROM FCA ABOUT THE "CUSTOMER SATISFACTION CAMPAIGN" (BECAUSE ALTHOUGH THE GAS TANK HANGS UNDER THE REAR BUMPER, YEAR 2000 WAS NOT INCLUDED IN THE "RECALL" TRAILER HITCH DEAL). I BOUGHT IT NEW AND AM STILL LIVING AT THE SAME ADDRESS. I ALSO WANTED TO NOTE THAT ANOTHER ISSUE WITH THE GC IS THAT THE BRAKE AND TAIL LIGHTS OFTEN STOP WORKING. THE SOCKET GETS SCORCHED AND YOU HAVE TO GO TAKE IT APART, PRY THE CONTACTS UP JUST RIGHT AND PUT ALUMINUM FOIL UNDER THEM (GOOGLE GRAND CHEROKEE BRAKE LIGHTS). THAT WORKS FOR A WHILE, THEN YOU HAVE TO DO IT AGAIN. I'VE BEEN STOPPED TWICE IN 6 MONTHS FOR IT. SOMETIMES THE TAILLIGHT WORKS BUT ACTUALLY GOES OUT WHEN YOU STEP ON THE BRAKE. IN ANY CASE, HAVING A GAS TANK PRONE TO EXPLODING WHEN REAR ENDED ALONG WITH BRAKE LIGHT ISSUES IS NOT A GOOD THING. THE DOOR LOCKS ON THE PASSENGER SIDE ALSO CANNOT BE UNLOCKED EXCEPT FROM INSIDE THE VEHICLE, WHILE THE DRIVERS SIDE HAVE TO BE LOCKED MANUALLY (AGAIN, IT'S ALL OVER GOOGLE. IT'S CALLED THE ANGRY DUCK FOR THE NOISE THE LOCKS MAKE. I HAVE BEEN WAITING FOR NHTSA TO MAKE A OTHER ANNOUNCEMENT ABOUT THIS - THE NEWS WAS THEY WERE GOING TO IN A WEEK OR SO, BUT THAT WAS 3 WEEKS AGO. THANKS [XXX] [XXX]@GMAIL.COM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

Unknown or Other
Filed May 11, 2015180,000 milesDC

THE INSTRUMENT CLUSTER IN THE DASH FAILS, ALL WARNING LIGHTS ARE ON, POWER WINDOWS DON'T WORK, AUTO LIGHTS DON'T WORK, HALF OF AC DOESN'T WORK, RADIO DOESN'T WORK, CRUISE CONTROL DOESN'T WORK.

Seats
Filed May 11, 20152,013 milesUT

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT DRIVER SIDE SEAT FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,013.

Fuel/Propulsion System
Filed Apr 24, 2015117,000 milesFL

DRIVING ALONG THE ROADWAY AT APPROXIMATELY 45 MPH THE AUTOMOBILE SHUT DOWN (NO GAS-NO IGNITION-NO DASH LIGHTS). I PULLED OF THE ROAD, TRIED TO, BUT WOULD NOT START. AFTER SITTING THERE FOR 45 MINUTES IT STARTED AGAIN. THIS HAS HAPPENED FIVE MORE TIMES SINCE. THE LAST TIME ON I-95 IN A CONSTRUCTION ZONE WITH VERY LIMITED ACCESS TO LEAVE THE HIGHWAY. NO MORE DRIVING ON MAIN ROADS AND HIGHWAYS. CHRYSLER DEALER DIDN'T HAVE ANY KNOWLEDGE OF PROBLEMS LIKE THIS. *TR

Visibility
Filed Mar 31, 2015185,000 milesVA

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ALL OF THE WINDOWS BECAME INOPERABLE. THE CONTACT MENTIONED THAT ONLY THE DRIVER SIDE DOOR WOULD UNLOCK WITH THE KEY AND ALL OTHER DOORS WOULD UNLOCK MANUALLY ONCE INSIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 185,000.

Electrical SystemFire
Filed Mar 25, 2015166,000 milesPA

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THERE WAS SMOKE COMING FROM THE VEHICLE AND THERE WAS A FIRE IN THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE AND INFORMED THAT THE FAILURE MIGHT BE RELATED TO AN ELECTRICAL FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 06E011000 (FUEL SYSTEM, GASOLINE), 02V104000 (FUEL SYSTEM, GASOLINE) AND 00V195000 (FUEL SYSTEM, GASOLINE). A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 166,000.

Seats
Filed Mar 20, 2015152,274 milesOH

AS I WAS GETTING OFF MY VEHICLE I HEARD A POP COMING FROM AROUND MY SEAT. I DID NOT KNOW WHAT IT WAS AND DID NOT MAKE MUCH OF IT UNTIL THE NEXT TIME I SAT ON THE SEAT. UPON ENTERING AND SEATING ON THE DRIVER'S SEAT I NOTICED THAT THE SEAT WAS NOT EVEN AS IT HAD BEEN IN THE DAY BEFORE. I GOT OFF THE VEHICLE AND THE FRONT RIGHT CORNER OF THE DRIVER'S SEAT HAD DROPPED AND THE SEAT WAS LEANING DOWN TOWARD THIS CORNER. AFTER I INSPECTED UNDER THE SEAT I DETERMINED THAT THIS WAS DUE TO THE FRONT, RIGHT BRACKET CONNECTING THE SEAT TO THE TRACK BREAKING OFF THE TRACK. NOW THE SEAT IS ONLY SUPPORTED BY THREE BRACKETS. I FEEL THAT THIS SHOULD NOT HAVE HAPPENED TO MY VEHICLE GIVEN ITS AGE, MILEAGE AND MY HEIGHT AND WEIGHT. I THICK THAT THIS POTENTIAL VERY UNSAFE IN THE EVENT OF AN ACCIDENT. *TR

Electrical System
Filed Mar 16, 2015AR

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE RELATED TO THE IGNITION.

Exterior Lighting
Filed Mar 3, 2015170,000 milesFL

I HAVE HAD TO REPLACE MY RIGHT SIDE BRAKE LIGHT ASSEMBLY FOUR TIMES. FOR SOME REASON, IT CONTINUES TO GO BAD. THIS IS GETTING REALLY EXPENSIVE AND INCONVENIENT, AS I CONTINUE TO GET STOPPED BY THE POLICE FOR THIS PROBLEM. I'VE BEEN TOLD THAT THIS HAS BEEN AN ISSUE WITH MANY OF THESE TRUCKS. I HAVE HAD THIS TRUCK FOR FOUR YEARS. *TR

Electrical System
Filed Feb 22, 2015110,000 milesGA

ENGINE SHUTS OFF WHILE DRIVING. VERY DANGEROUS TO SHIFT TO NEUTRAL, WHILE ROLLING, AND TRY TO RESTART WITH KEY. MUST COME TO A COMPLETE STOP AND SHIFT TO PARK TO RESTART. NOT SO BAD IF YOU CAN GET TO THE SIDE OF THE ROAD FIRST, TERRIBLE IF YOU HAVE TO STOP IN THE TRAVEL LANES TO RESTART CAR. SOMETIMES IT TAKES UP TO 30 MINUTES TO GET VEHICLE STARTED AGAIN. *TR

Electrical System
Filed Feb 9, 2015MN

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Feb 9, 2015133,642 milesCA

WIFE WAS DRIVING HOME AT NIGHT,WAS ON A FAIRLY STRAIGHT SECTION OF ROAD. ENGINE QUIT RUNNING WITH NO WARNING, LIGHTS DIMMED. A COUPLE SECONDS LATER ENGINE RESTARTED, AND SHE CAME ON HOME. HAVE NOT TRIED TO DRIVE IT SINCE, BEEN PARKED IN THE GARAGE. WE HAVE OWNED THIS VEHICLE SINCE NEW, LEASED AT FIRST, THEN BOUGHT IT. CONCERNED ABOUT THIS, HAVING HEARD OF ENGINES SHUTTING OFF IN OTHER VEHICLES CAUSING CRASHES AND DEATH OR INJURY. WE HAVE NOT TAKEN THE VEHICLE TO BE CHECKED YET. *TR

Electrical System
Filed Feb 2, 201593,000 milesCA

I OWN A 2000 JEEP GRAND CHEROKEE AND WHILE DRIVING IT THE CAR STOP SUDDENLY WITHOUT ANY NOTICE. CAR WAS UNABLE TO START AGAIN. TOOK CAR TO A LOCAL DEALER AND THEY SAID IT WAS THE MEMORY THAT NEEDED TO BE REPLACED. COST FOR THE MEMORY REPLACEMENT $1000, 2 MONTHS LATER, JEEP STOP AGAIN WITHOUT ANY WARNING. HAVE NOT BEEN ABLE TO FIX IT BECAUSE MECHANIC CANNOT LOCATE THE PROBLEM THAT MAKING THE CAR NOT TURN ON. CHANGED BATTERIES, BRAKES, FUEL PUMP ETC. DON'T KNOW WHAT TO DO ANYMORE. *TR

Air Bags
Filed Feb 1, 2015194,000 milesWV

AIR BAG LIGHT GOES ON AND OFF CONSTANTLY WITH CHIMING. WILL NOT STOP. *TR

Seats
Filed Jan 12, 2015135,000 milesTX

BOUGHT THIS AUTOMOBILE USED. A COUPLE OF DAYS LATER WE NOTICED THE DRIVERS SEAT TRACK HAD SEPARATED IN TWO PLACES ON EACH SIDE OF THE SEAT. THE SEAT WAS LITERALLY BEING HELD TO THE TRACK WITH BAILING WIRE THAT THE PREVIOUS OWNER HAD RIGGED. WE REMOVED THE WIRE AND USED A CUSHION SPRING TO HOLD THE SEAT TO THE TRACK. NOTE: THE METAL BRACKETS ON BOTH SIDES OF THE SEAT HAD SIMPLY FATIGUED AND SPLIT IN TWO. I CALLED OUR LOCAL JEEP/CHRYSLER DEALER AND HE GAVE ME THE NATIONAL NUMBER FOR JEEP CUSTOMER SERVICE. AFTER SPEAKING WITH THE REP, NOTHING COULD BE DONE SINCE THERE HAD NOT BEEN A RECALL NOTICE ON THIS ITEM. I CHECKED THE INTERNET AND FOUND THAT THIS WAS A COMMON COMPLAINT FOR THIS YEAR OF GRAND CHEROKEE. I FEEL VERY STRONGLY THAT THIS CONDITION IS VERY DANGEROUS AND CHRYSLER/JEEP SHOULD RECALL THE DRIVERS SIDE SEAT TRACK FOR THESE YEARS (1999-2004) GRAND CHEROKEE. *TR

Electrical System
Filed Dec 16, 2014AZ

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Dec 5, 2014100,000 milesVA

TL* THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT THE FAILURE RECURRED. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2000 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →