WHILE VEHICLE WAS PARKED IN THE PARKING LOT WITH ENGINE STILL RUNNING TRANSMISSION JUMPED OUT OF GEAR, VEHICLE ROLLED BACKWARD, AND HIT ANOTHER VEHICLE. BOTH VEHICLES WERE DAMAGED. *AK
2000 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →
MY MOM BOUGHT A JEEP GRAND CHEROKEE, 2000. ON JULY 25 WE WENT INTO TOWN TO THE HARDWARE STORE, MY SISTER AND HER GRANDDAUGHTER STAYED IN THE CAR WITH THE AIR CONDIDTION ON AND THE ENGINE RUNNING. WE WERE (MOM AND I) GONE 7-8 MINUTES, AND WHEN WE GOT BACK IN THE CAR; PUT THE SEAT BELTS ON, PUT MY FOOT ON THE BRAKE AND PUT THE JEEP IN REVERSE AND WE TOOK OFF BACKWARDS ACROSS THE NAYLORS PARKING LOT ACROSS THIRD STREET, UP AND OVER THE CURB, WENT BETWEEN TWO TREES INTO THE PARKING LOT BETWEEN THE FIRE STATION AND CITY HALL WHERE WE HIT A PARKED CAR AND THE PARKED CAR HIT A TELEPHONE GUIDE WIRE, WE HIT A TREE THAT FINALLY STOPPED US. AFTER DOING SOME RESEARCH ON THE COMPUTER I KNOW THIS IS NOT THE FIRST TIME THIS HAS HAPPENED WITH POWERING UNCONTROLLABLY BACKWARDS WITH THE JEEP GRAND CHEROKEES. THE WITNESSES STATED WE WERE GOING ABOUT 30 MILES AN HOUR BACKWARDS. I TRIED TO USE THE BRAKES BUT IT WAS OUT OF CONTROL. I REPORTED THIS TO CHRYSLER AND THEY DID AN INVESTIGATION DENYING MY CLAIM. *LA
CONSUMER STATED WHILE APPLYING FORCE TO BRAKES FRONT END OF VEHICLE DROPPED TO GROUND DUE TO OUT OF ROUND ROTORS. *AK
RECENTLY PURCHASED 2000 JEEP GRAND CHEROKEE LAREDO. THE BRAKE ROTORS WERE WARPED, AND PAID TO HAVE THEM RESURFACED. THE ROTORS IMMEDIATELY WARPED AGAIN, AND I HAD ANOTHER SHOP REPLACE THEM WITH OEM ROTORS. THE VEHICLE STILL EXHIBITS UNSAFE BEHAVIOR UNDER EVEN MODERATE BRAKING CONDITIONS, AND I HAVE NO MONEY LEFT FOR ROTOR REPAIRS. I NOW FIND MYSELF AVOIDING BRAKING (RIDICULOUS I KNOW) IN ORDER TO ESCAPE THE NOISE AND VEHICLE SHAKING. DEALERSHIP STATES IT'S A COMMON RECURRING PROBLEM, BUT CHRYSLER WILL NOT RECALL. SEEMS LIKE A COMPLAINT IS IN ORDER. THANKS. *LA
I HAVE TAKEN MY 2000 GRAND CHEROKEE TWICE THIS YEAR FOR REPLACEMENT OF THE "ACTUATOR" AND THE DOOR LATCH. THIS AFFECTED BOTH DOORS ON THE PASSENGER SIDE OF THE VEHICLE AND IS NOW MOVING TO THE DRIVERS SIDE. THE LOCK WILL MAKE AN AWFUL SOUND WHILE LOCKING AND UNLOCKING. IT WILL EVENTUALLY FREEZE UP AND NEITHER LOCK OR UNLOCK. EACH TIME COVERED UNDER EXTENDED WARRANTY ALTHOUGH PAID A DEDUCTIBLE. THE DEALER WILL NOT REPLACE ALL AT ONCE SINCE THEY HAVE NOT GONE "BAD" YET. THUS FAR ONLY 3 OUT OF 5 DOORS ARE DAMAGED. *LA
DRIVING 2000 JEEP GRAND CHEROKEE LIMITED WHEN I WAS INVOLVED IN HEAD ON CRASH (OTHER DRIVER RAN RED LIGHT). WAS TRAVELING AT ABOUT 35 MPH. NEITHER DRIVER NOR PASSENGER AIR BAG DEPLOYED IN MY VEHICLE.
AFTER FILLING THE GAS TANK WITH FUEL THE DRIVER COULD SMELL A STRONG GAS SMELL INSIDE OF THE VEHICLE. THE CONSUMER MADE CONTACT WITH THE DEALERSHIP. PLEASE ADD ANY FURTHER DETAILS. *NLM
TRANSMISSION MAKES LOUD NOISE WHEN SHIFTING FROM PARK TO REVERSE. PROBLEM WAS INTERMITTENT WHEN VEHICLE FIRST PURCHASED. DEALER TOLD ME THIS WAS NOT A ISSUE AND THAT ALL JEEPS MADE SOME NOISE WHILE SHIFTING TO REVERSE. NOISE BECOME MORE COMMON AND LOUDER/HARDER WITH TIME. *JB
TOTAL BRAKE FAILURE. PEDAL WENT TO FLOOR. HAD TO PUMP TO GET BRAKES TO APPLY. FLUID LEVEL NORMAL. INTERMITTENT PROBLEM. *JB
WHEN THE CONSUMER ATTEMPTED TO MAKE A GRADUAL STOP AND APPLIED THE BRAKE PEDAL THERE WAS EXCESSIVE PULSATION. CONSUMER CONTACTED THE DEALER. THE DEALER WILL REPLACE THE ROTORS AND PADS IN ATTEMPT TO CORRECT THE PROBLEM. *AK BOTH FRONT AND REAR BRAKE ROTORS HAD EXCESSIVE RUN OUT AND WERE RESURFACED. *SCC *JB *PH *JB
I OWN A 2000 JEEP GRAND CHEROKEE LIMITED. EVERY 5000-7000 MILES, A SERIOUS VIBRATION ARISES WHEN BREAKING AT SPEEDS GREATER THAN 50 MPH. I HAVE HAD THE PROBLEM SERVICED 6 SEPARATE TIMES OVER THE PAST TWO YEARS. THE CAR ONLY HAS 54,000 MILES ON THE SPEEDOMETER. ALL BRAKE ROTORS AND CALIPERS HAVE BEEN REPLACED (MORE THAN ONCE), BUT THE PROBLEM KEEPS RECURRING. JEEP REPRESENTATIVES NO LONGER WANT TO DEAL WITH OR REPAIR THE PROBLEM.*AK
THE STEERING WHEEL STARTS SHAKING VEHEMENTLY WHEN BRAKING FROM SPEEDS ABOVE 50-55 MILES/HR. THIS SYMPTOM APPEARED SUDDENLY AND SEEMES TO GET STRONGER.
THE TRANSFER CASE FAILED AND CAUSED FRONT END TO LOCK UP.*AK
WHEN THE CONSUMER APPLIED THE BRAKES THEY PULSATED, WHICH CAUSED THE VEHICLE EXPERIENCED EXTENDED STOPPING DISTANCE. DEALER NOTIFIED. *AK CONSUMER WOULDN'T LET HER 15 YR. OLD DAUGHTER DRIVE THE VEHICLE IN FEAR OF THE BRAKES FAILING, NOR WOULD SHE SELL IT. THE VEHICLE HAD BEEN TO THE MECHANIC MANY TIMES AND THE PROBLEM CONTINUED TO EXIST. *PH. THE ROTORS AND PADS WERE REPLACED SEVERAL TIMES. THE DRIVER'S SIDE DOOR WAS HARD TO LOCK, AND THE WINDSHIELD WIPERS WORKED INTERMITTENTLY. *JB
BOTH FRONT AND REAR ROTORS HAVE EXCESSIVE RUN OUT. EXCESSIVE ROTOR THICKNESS VARIATION GENERATED BY POOL CALIPER CENTERING CAUSING STEERING WHEEL SHAKE. BRAKES WERE REPAIRED 12/26/2000 AT 11,579 MILES AND AGAIN AT 21,915 MILES ON JUNE 13, 2002. TOOK IT IN AGAIN JULY WITH 30,700 MILES AND WAS TOLD IT WAS OUT OF WARRANTY AND TOO BAD. I HAD BEEN ASSURED FROM THE BEGINNING THAT CHRYSLER KNEW OF THE PROBLEM AND WOULD STAND BEHIND THEIR CAR UNTIL IT WAS SATISFACTORILY REPAIRED. THIS INFORMATION WAS PROVIDED BY RAY HUTCHINSON, SERVICE MANAGER OF LITHIA JEEP IN ANCHORAGE, ALASKA.*AK
BRAKES KEEP FAILING. SHORTLY AFTER PURCHASING THE CAR IN 1999 I RETURNED TO THE DEALER COMPLAINING ABOUT HEAVY BRAKE PULSATION AT 30MPH. THEY TOLD ME THEY FIXED IT BUT IT CONTINUED DOING IT. I KEPT GOING BACK OVER AND OVER AGAIN. THE LAST TIME I WENT BACK WAS 3 WEEKS AGO, AND THEY AGAIN CHANGED THE BRAKES WITH NEWLY DESIGNED BRAKES WHICH SUPPOSEDLY WOULD HAVE FIXED THE PROBLEM. THE DEALER SAID THEY WOULDN'T COVER THE BACK BRAKES B/C THEY HAD NO COMPLAINTS ABOUT IT AND THAT I DIDN'T NEED TO CHANGE THEM. I DROVE AWAY BUT THE CAR STILL PULSATES HEAVILY AS SOON AS I BRAKE IF I AM DRIVING OVER 20MPH. FURTHERMORE MY CAR'S ENGINE BROKE DOWN COMPLETELY AFTER 32000 MILES OR APPROXIMATELY 7 MONTHS AGO. THEY TOLD ME THE ENGINE FAILED B/C I DIDN'T CHANGE THE OIL FOR 10,000 MILES. THE MECHANICS REPORT STATED THAT THERE WAS WATER IN THE FUEL, BUT THEY STILL TOLD ME IT WAS MY FAULT FOR NOT CHANGING THE OIL. I WAS OUT OF WARRANTY B/C MORE THAN 36 MONTHS HAD GONE BY FROM THE DATE OF PURCHASE. CHRYSLER AGREED TO SUBSTITUTE THE ENGINE AND I HAD TO PAY $800. I DON'T UNDERSTAND HOW A NEW CAR, DRIVEN FOR SUCH LITTLE MILEAGE (NOW ONLY 35,000 MILES AFTER ALMOST 4 YEARS) CAN HAVE ALL THESE MECHANICAL PROBLEMS. I BELIEVE THE BREAKS ARE FAULTY AND AM NOT SURE HOW TO FURTHER DEAL WITH THE PROBLEM. THE CAR DEALER KEEPS TELLING ME IT'S PERFECTLY SAFE TO DRIVE.*AK
FUEL LEAK FOR A 2ND TIME. JUNE 2002 FULL TANK OF GAS LEAKING ALL OVER GARAGE WHILE WE WERE ON VACATION. DEALER SAID THE GAS TANK WAS WARPED AT THE TOP AND COULD NOT SEAL PROPERLY. EST $900. TO REPLACE TANK. 43000 MI. ON JEEP IT WAS OUT OF WARRANTY. ENDED UP PAYING $277. LABOR AND MADE THEM WARRANTY THE FAULTY TANK. AUG. 2003 FUEL LEAKING AGAIN FROM TOP OF TANK AND DRIPPING DOWN OFF UNDER THE TANK. DEALER SAYS THE FUEL PUMP IS OUT $628. TO REPLACE. JEEP OWNERS BEWARE. *AK
TRANSMISSION JUMPS WHILE FOOT ON BRAKE.*AK
I PURCHASED A 2000 JEEP GRAND CHEROKEE LARADO NEW IN SEPTEMBER OF 2000. IN JUNE OF 2003 WITHOUT PRIOR WARNING THE DRIVER'S SEAT BROKE. THE SEAT FRAME BROKE AWAY FROM THE TRACK RIPPING A PIECE OF METAL UNDERNEATH. THIS DID NOT OCCUR DURING ANY FORCEFUL ACTION AND I FEEL IT COULD BE AN EXTREMELY DANGEROUS SAFETY HAZARD. CHRYSLER WILL NOT TAKE ANY RESPONSIBILITY FOR THE COST OF REPAIRS. THE PART NUMBER THAT NEEDS TO BE REPLACED IS 4856471 PER ESTIMATE I RECEIVED FROM CHRYSLER.
BRAKE ROTORS BEING REPLACED FOR THE THIRD TIME. VERY BAD VIBRATION WHEN BRAKING OVER 40 MPH. *PH
STEERING WHEEL SHAKES VIOLENTLY WHEN APPLYING BRAKES ABOVE 50 MPH. DEALER REGROUND ROTORS TWICE, BUT THE PROBLEM ALWAYS CAME BACK WITHIN A DAY OR TWO.*AK
SERVICE BRAKE FAILURE. WHEN VECHICLE EXCEEDS SPEEDS OF 50 MPH THE BRAKES SQUEAK, AND THE PEDAL VIBRATES. THIS OCCURS EVERY 12,000. DEALERSHIP INSTALLED/USED A CALIBER KIT, BUT THE PROBLEM STILL EXISTS.*AK
MY HAS A 2000 JEEP GRAND CHEROKEE LIMITED AND THE AIR CONDITIONER HAS MELTED WHERE IT PLUGS INTO THE RESISTOR THAT GOES TO THE BLOWER MOTOR. I WENT TO A LOCAL SALVAGE YARD IN HOPES OF FINDING A WRECKED VEHICLE SIMILAR TO OURS TO BUT THE WIRING HARNESS. TO MY DISMAY HE HAD 2 BUT THERE WAS ONLY ONE PROBLEM THEY HAD BURNED, WITH FIRES STARTING AT THE RESISTOR DESCRIBED ABOVE. I LEFT JEEP AN EMAIL EXPLAINING WHAT I FOUND AND THAT WAS AFRAID OURS WOULD COME TO THE SAME FATE. THERE RESPONSE WAS THAT THERE WERE NO ACTIVE RECALLS ON THIS VEHICLE AND THAT THERE WAS NOTHING THEY COULD DO. SO I WENT THE A LOCAL JEEP DEALER TO BUY A NEW WIRING HARNESS($500 THEIR COST)AND WAS INFORMED THERE WAS A PATCH OR FIX FOR THE PROBLEM. I DON'T MIND SPENDING THE MONEY TO FIX OUR CAR BUT IF THERE WAS NOT A SERIOUS PROBLEM WHY WOULD THERE BE A PATCH OR QUICK FIX FOR THE PROBLEM. WE HAVE A 2 YR. OLD SON AND I REALLY DON'T WANT MY WIFE TO USE THIS CAR BUT WE HAVE NO OTHER CHOICE. I JUST WONDER HOW MANY OTHER PEOPLE HAVE HAD THIS SAME PROBLEM AND NEVER REPORTED IT, NOW THERE WAS A RECALL ON CERTAIN DODGE RAM PICK UPS WITH THIS SAME PROBLEM, WHY HASN'T THE JEEP GRAND CHEROKEE BEEN RECALLED? *AK
PROBLEMS WITH 2000 JEEP CHEROKEE BRAKE EQUIPMENT. *MR THE SECOND MAJOR REPAIR WORK DONE. IT WAS DANGEROUS WHEN ATTEMPTING TO STOP THE VEHICLE AND FELT AS IF THE VEHICLE WAS RUNNING OVER MASSIVE BUMPS. THE VEHICLE HAD NEW PADS, THE FRONT AND BACK ROTORS WERE MACHINED, AND A NEW CALIPER KIT WAS ADDED. *SCC *JB
VEHICLE HAS 24,292 MILES AND IT WILL NOT START ON FIRST TRY. LONG CRANKING TIME. DEALER SAYS IT NEEDS NEW FUEL PUMP MODULE AND WILL COST APPROX $500.00! APPEARS TO BE COMMON PROBLEM FROM NHTSA OTHER COMPLAINTS. DC REFUSES TO FIX AND REFUSES TO GIVE ME WRITTEN NOTIFICATION WHY NOT. ONLY VERBAL REFUSALS IN SPITE OF MY WRITNG THEM REQUESTING WRITTEN REFUSAL AND REASON FOR NO GOODWILL GESTURE ON THEIR PART. APPEARS TO BE AT LEAST 3 TECH SVC BULLETINS ABOUT THIS SAME (LONG CRANK TIME) ISSUE.*AK
COMPLAINT INVESTIGATOR, I PURCHASED A USED 2000 JEEP CHEROKEE LAREDO IN AUGUST OF 2002. AT THE TIME OF PURCHASE, THE BRAKES WERE PULSING BADLY AND THE DEALER TURNED THE ROTORS. IN LESS THAN 12 MONTHS AND LESS THAN 10,000 MILES THE ROTORS ARE ONCE AGAIN PULSING VERY BADLY. SINCE I PURCHASED THIS VEHICLE, I HAVE LEARNED THAT THIS MODEL HAS BRAKE ISSUES. DOES CHRYSLER CORP. HAVE A SOLUTION FOR THIS? I HEARD THAT CHRYSLER WILL REPLACE THE BRAKES BECAUSE THE FACTORY ROTORS ARE INADEQUATE FOR THE VEHICLE UNDER SOME TYPE OF CUSTOMER SATISFACTION EFFORT BUT WILL ONLY OFFER THIS OF THE CUSTOMER COMPLAINS VIGOURSLY. ANY ADDITIONAL INFORMATUION THAT YOU COULD SUPPLY WOULD BE OF GREAT ASSISTANCE TO ME WHILE I ATTEMPT TO RESOLVE THIS PROBLEM. FYI - I PURCHASED AN EXTENDED WARRANTY WHEN I PURCHASED THE VEHICLE BUT ROTORS ARE A "NORMAL WEAR" ITEM. I WOULD AGREE WITH THIS STATEMENT IF THE FACTORY ROTORS ORIGINALLY SUPPLIED ON THE VEHICLE WERE "NORMAL" AND THE FACTORY BRAKES WERE ADEQUATE FOR THE VEHICLE. IN MY OPINION, THE FACTORY SUPPLIED BRAKES SHOULD BE COVERED UNDER SOME TYPE OF DEFECTS IN MATERIALS OR WORKMANSHIP. MY RESEARCH HAS UNCOVERED THAT THE ROTORS ARE TOO SMALL FOR THE WEIGHT OF THE VEHICLE. NO ONE HAS DIED FROM THIS THANK GOODNESS BUT I BELIEVE THAT THE CONSUMERS WHO HAVE PURCHASED THESE VEHICLES HAVE BEEN DAMAGED AND SHOULD HAVE SOME TYPE OF RECOURSE IN THIS MATTER. SINCERELY, ROBERT G. SPINKS
FRONT BRAKE CALIPERS FROZE UP AND WOULD NOT REALEASE FRONT BRAKES, HAD TO BE REPLACED WHEN VEHICLE ONLY HAD 43,000 MILES. *AK
2000 JEEP GRAND CHEROKEE BRAKE ROTORS CONTINUE TO WARP CAUSING SEVERE PULSATION IN STEERING WHEEL DURING BRAKING, PARTICULARLY AT HIGHER SPEEDS. I BELIEVE THE PROBLEM IS DUE TO A DESIGN FLAW WHICH BEGAN IN THE 1999 MODEL AND HAS NOT YET BEEN CORRECTED IN NEW MODELS. DAIMLER-CHRYLSER WILL NOT SOLVE THE PROBLEM, THE LOCAL DEALERSHIP IN BOISE IS KEENLY AWARE OF THE PROBLEM. FIRST WARPING OCCURRED ON ALL 4 BRAKE ROTORS UNDER 4900 MILES. FRONT ROTORS HAVE BEEN REPLACED 3 TIMES AND RESURFACED TWICE, BACK ROTORS RESURFACED ONCE AND REPLACED ONCE, ALL WITHIN 36000 MILES. I AM CONCERNED THAT MY FAMILY AND OTHERS ON THE ROAD ARE AT RISK IF I AM UNABLE TO STOP AND/OR CONTROL THE VEHICLE. *AK
THE FRONT DISKCBRAKE ROTORS ARE WARPING CAUSING THE FRONT OF THE VEHICLE TO WOBBLE AND BRAKING VERY ROUGH.*AK
THE GAS TANK LEAKS WHILE FILLING. THE VEHICLE WAS TAKEN TO THE DEALER ON 7/7/2003. THE DEALER STATED THE VENT TUBE WELD FAILED. *AK
MY 200 JEEP GRAND CHEROKEE HAD BRAKES REPLACED TWICE UNDER 30,000 MILES. RIGHT NOW I AM AT 37,000 AND LOOKS LIKE I WILL HAVE VISIT THE DEALER AGAIN TO HAVE MY BRAKES REPLACED, AGAIN. WHEN ASKED ABOUT FRRE REPLACEMENT THE DEALER ANSWERED THAT THERE IS A TECHNICAL SRVICE BULLETIN (TSB) OUT THERE REGARDING THE ISSUE, BUT I STILL HAVE TO PAY FOR THE REPLACEMENT - NO EXCEPTIONS. HERE IS INFORMATION ON TWO TSBS' (!) REGARDING THE ISSUE. 05-005-01A SEP 01 BRAKES - ROUGHNESS OR PEDAL PULSATION 05-003-02B DEC 02 BRAKES - PULSATION DURING LIGHT TO MODERATE APPLICATION
2000 JEEP GRAND CHEROKEE 4X4 V6. THE STEERING WHEEL AND BRAKE PEDAL WOULD PULSATE HORRIBLY AND SHAKE WHEN APPLYING THE BRAKES. THIS PROBLEM WAS DUE TO THE FRONT ROTORS WHICH WERE NOT COVERED UNDER WARRANTY EVENTHOUGH THERE ARE 2 TECHNICAL BULLETINS FROM JEEP COVERING THIS PROBLEM. DEALER REPLACED THE FRONT ROTORS, CALIPERS, AND PADS AS SUGGESTED BY THE BULLETINS. #0500302 - COST OF THE REPAIR: $552.22.(2) DEALER INFORMED ME AFTER FIXING MY BRAKES THAT THE THE REAR DIFFERENTIAL HAS A HIGH-PITCHED AXLE. THIS IS CAUSED BY A FAULTY REAR DIFFERENTIAL WHICH NEEDS TO BE REDONE. NOT COVERED UNDER WARRANTY. #0300302A - ESTIMATED COST OF REPAIR $932.00, *AK
VEHICLE WAS PARKED AND DISENGAGED AFTER DRIVING. CONSUMER WAS NOT ABLE TO REMOVE KEY FROM IGNITION. DEALER WAS UNABLE TO DETERMINE CAUSE.*AK
ON JUNE 26, 2003, MY WIFE CALLED ME STATING SHE COULD NOT GET OUR 2000 JEEP GRAND CHEROKEE TO LOCK INTO PARK. THE SHIFTER WOULD GO INTO PARK, AS WELL AS THE TRANSMISSION, BUT THE SHIFTER BUTTON WAS IN A BIND (ACTUALLY THE RUBBER PIECE ON THE SHIFTER BUTTON HAD COME OFF AND LODGED IN BETWEEN THE SHIFTER STALK AND THE BUTTON). THIS IN EFFECT HELD THE BUTTON IN, NOT LOCKING THE SHIFTER INTO PARK. I FEEL THE ONLY REASON SHE KNEW SOMETHING WAS WRONG WAS THE FACT THAT SHE COULD NOT REMOVE THE KEYS FROM THE IGNITION. I SIMPLY TOLD HER TO PUT THE TRANSMISSION IN NEUTRAL AND ENGAGE THE PARKING BRAKE, BUT HAD SHE EXITED THE CAR WITH THE ENGINE RUNNING, THE SHIFTER WOULD HAVE VERY EASILY MOVED INTO ANY DRIVE GEAR WHICH COULD RESULT IN 1) VEHICLE DAMAGE, AND 2) GRAVE BODILY INJURY. WE LOVE THE JEEP, BUT FEEL THIS ISSUE IS HIGHLY UNSAFE.*AK
CONSUMER NOTICED THAT DRIVER AND PASSENGER SEAT BELTS ARE HARD TO LATCH AND UNLATCH. CONSUMER HAS TO PRESS THE RELEASE BUTTON HARD TO UNLATCH.*AK
CONSUMER STATES PASSENGER'S SEAT BELT UNLATCHED AND RELEASED CHILD SEAT WHILE TRAVELING . *AK
I HAVE TO REPLACE THE ROTORS ON MY 2000 JEEP GRAND CHEROKEE A 2ND TIME. THE 1ST TIME WAS AT 12,000 MILES. THEY AT 35,000 MILES THEY WENT BAD AGAIN. JEEP TOLD ME THEY WERE OUT OF WARRANTY AT 12,000. *NLM
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING. VIBRATION IS COMING FROM UNDERNEATH THE VEHICLE. DEALER IS AWARE OF THE PROBLEM. *AK
ROTOR VIBRATION ISSUE WITH MY 2000 JEEP GRAND CHEROKEE LAREDO 4WD. VERY BAD AND JEEP WILL NOT DEAL WITH IT DUE TO MILEAGES AND BECAUSE ONLY IS SERVICE BULLETIN AND NOT A RECALL ITEM.*AK AT 17,000 MILES REPORTED ISSUES; BUT THE SERVICE TECHS. FAILED TO INFORM ME AND ALSO TO DO THE BRAKE REPLACEMENT KIT RECOMENDED BY THE SERVICE BULLETIN. NOW THEY WILL NOT FIT THE ROTORS DUES TO THE MILEAGE ISSUE. EVEN WITH WORN BRAKES I HAVE NEVER HAD VIBRATION ISSUE LIKE THIS AND FRANKLY ITS A SAFETY ISSUE!!!!!!!!!!!!!! AT THIS POINT.
AT AROUND 15,000 MILES, WE BEGAN TO EXPERIENCE THE STEERING WHEEL SHIMMING EXCESSIVELY WHEN THE BRAKES WERE APPLIED. I KNEW THAT THIS WAS CAUSED BY WARPED ROTORS SO I CALLED THE DEALERSHIP. THEY INFORMED ME THAT BRAKES/ROTORS ARE NORMAL WEAR AND TEAR ITEMS. SINCE THE DEALERSHIP DID NOTHING, I HAD TO PAY TO REPLACE THE ROTORS AS I DIDN'T THINK TURNING THEM WOULD SOLVE THE PROBLEM AS THE CAR HAD ONLY 15,000 MILES ON IT. TOTALLY UNACCEPTABLE. A FOREIGN CAR WOULD NOT HAVE THIS PROBLEM AND THEY DEFINITELY WOULD HAVE FIXED THE PROBLEM WHILE THE CAR WAS STILL UNDER WARRANTY. IF THIS GETS FORWARDED TO JEEP, I WANT THEM TO KNOW THAT THEY HAVE LOST A LOYAL CUSTOMER FOREVER. I ALSO LIKE TO TELL EVERYONE I MEET ABOUT HOW I HAVE EXPERIENCED SUCH POOR SERVICE FROM AMERICAN MANUFACTURERS. *JB
STEERING WHEEL SHAKES WHEN BRAKING FROM 50-60 MPH SPEED. ROTORS ARE WARPED FOR THE SECOND TIME IN 2 YEARS. ADVISED TO REPLACE FRONT BRAKES AND REPAIR ROTORS. ADVISED BY TECHNICIAN AT JEEP DEALERSHIP THAT NUMEROUS PROBLEMS WITH THIS EXACT ISSUE FROM 1999 TO 2002 JEEPS. DEFINITE SAFETY ISSUE AS STEERING WHEEL WILL BEGIN TO SHAKE UNCONTROLLABLY. *NLM
POWER STEERING PUMP BROKE ON VEHICLE. *MR WHILE DRIVING THE CONSUMER COMPLETELY LOST THE POWER STEERING ON THE HIGHWAY. THE POWER STEERING HAD A KINK IN THE COLUMN AND COULD BE HEARD WHEN MAKING A TURN. THE POWER STEERING HOSE WAS REPLACED ALONG WITH THE STEERING PUMP. THE CONSUMER WAS INFORMED THAT THE FRONT LEFT TIRE WAS BALD DUE TO IMPROPER ALIGNMENT. THERE WAS A WHISTLING SOUND UNDER THE HOOD WHEN THE VEHICLE WAS IDLED. THE WATER PUMP AND THE CLUTCH WAS REPLACED DUE TO BAD BEARING. *SCC ALSO THE ROTORS WERE REPLACED. *JB
2000 JEEP GRAND CHEROKEE LIMITED 4.7L 4X4. INTERMITTENT DELAYED ENGAGEMENT OF GEARS WHEN ACCELERATING. MAKES ROARING NOISE AS ENGINE INCREASES RPM WITHOUT GENERATING TORQUE. HAPPENS MOST BETWEEN 20 AND 50 MPH. ALSO, QUADRA-TRAK II 4 WD NO LONGER PROVIDES NOTICEABLE POWER TO THE FRONT WHEELS. REAR WHEELS KEEP SPINNING. DEALERS SAY EVERYTHING (PUMPS, FLUIDS, ETC.) CHECKS OUT, BUT FORMERLY OUTSTANDING 4WD PERFORMANCE IS EMBARRASSING AT BEST. *NLM
WHEN ROLLING UP THE POWER REAR WINDOWS THERE WILL BE A GAP ON THE SIDE CAUSING THE CHILD FINGER TO GET CAUGHT. DEALER NOTIFIED. *AK
I STARTED HAVING HAD BRAKE PROBLEMS WITH THE VECHICLE AFTER ABOUT 5000 MILES. THE DEALER CORRECTED THE PROBLEM BUT IT HAS RETURNED - ONLY MORE EXTREME. I WAS RECENTLY DRIVING AT HIGHWAY SPEEDS AND ATTEMPTED TO STOP AND ALMOST LOST CONTOL BECAUSE OF THE FRONT END SHIMMY DUE TO ROTOR WARPAGE. THE FRONT END SHIMMY IS NOT AS EXTREME AT LOWER SPEEDS. I CONTACTED THE DEALER AND WAS TOLD THAT THE WARRANTY HAS EXPIRED.I HAVE ONLY 20,000 MILES ON THE VECHICLE.
WHILE DRIVING AND WITHOUT WARNING THE BRAKES FAILED AND CAUSED EXTENDED STOPPING DISTANCE. *NLM.*AK
AT SPEED ABOVE 50 MILES PER HOUR SEVERE SHAKING OF STEERING WHEEL ALMOST LOSE CONTROL. BRAKE ROTORS WARPED AT APPROXIMATELY. 9000 MILES AND WERE TURNED BY LOCAL DEALER ROTORS WARPED AGAIN AT APPROXIMATELY. 20,000. I HAD ROTORS AND PADS REPLACED BY LOCAL MECHANIC. *NLM
VERY HARD TO START. HAVE TO GIVE IT A LITTLE GAS TO START. RARELY STARTS ON FIRST TRY. DEALER IS REPLACING FUEL PUMP/FUEL TANK O-RING. FUEL TANK HAS TO BE DRAINED TO REPLACE O-RING. O-RING IS A $15 DOLLAR PART. TOTAL BILL TO REPLACE IS $188.90 INCLUDING TAX AND LABOR...OUCH!! OBVIOUSLY FUEL SYSTEM IS SUCKING AIR AS A RESULT OF FAULTY O-RING. VEHICLE ONLY HAS 38,000 MILES. *JB
THE BRAKE ROTORS FAILED WITHIN EIGHT MONTHS OF PURCHASE. THE DEALER REFUSED TO REPLACE THEM, BECAUSE THE PREMATURE FAILURE WAS DUE TO WEAR AND TEAR. MR *SCC *JB
2000 JEEP GRAND CHEROKEE STALLS AT STOP LIGHTS AND IN STOP AND GO TRAFFIC. ALSO ACCELERATES ON ITS OWN AT STOPS..VERY DANGEROUS. WHEN IT HAPPENS IT ALSO LUNGES FORWARD WHILE DRIVING, AND STEERING WILL LOCK UP. *NLM
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2000 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →