IN A FRONT END COLLISION DRIVER'S/PASSENGER'S AIR BAGS DID NOT DEPLOY. VEHICLE HIT A TREE AT 60MPH,AND SMASHED FRONT END OF VEHICLE TO POINT WHERE FRONT DOORS COULD BARELY OPEN. *AK
1999 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1999 record →
WHEN STOPPING VEHICLE IDLES AND SHUTS DOWN, AND THERE ARE NO WARNING LIGHTS. *AK *ML
CAR MAKES LOUD CLUNKING NOISE WHEN SLOWING, THEN RPM'S FLUCTUATE AND CAR STALLS. DEALER CONTACTED NUMEROUS TIMES SINCE VEHICLE FIRST PURCHASED. EACH TIME THEY SAID IT WAS FIXED.
INTERMITTENTLY TRUCK STALLS WHEN IT COMES TO A STOP. DEALER WAS NOTIFIED ABOUT THE PROBLEM. OWNER WAS TOLD THAT CHRYSLER KNOWS ABOUT THE PROBLEM, BUT NOT SURE OF THE SOLUTION. PLEASE PROVIDE ANY FURHTER INFORMATION. *AK
WHENEVER BRAKES ARE APPLIED THEY CAUSE VEHICLE TO WANDER ACROSS THE ROAD WHILE TRAVELING. DEALER NOTIFIED, AND ALL ROTORS WERE TURNED TWICE. BUT PROBLEM STILL REOCCURRING. *AK
AT 10,000 MILES FRONT BRAKE ROTORS WERE TURNED BECAUSE OF BRAKE PULSATION. BY 18,000 MILES, BRAKES BEGAIN PULSATING AGAIN. I REQUESTED NEW ROTORS THE FIRST TIME. AND THE DEALERSHIP NOW WILL NOT REPLACE THEM. *AK
EXCESSIVE WEAR OF BRAKE ROTORS;. AT 1,349 MILES OF WEAR BOTH FRONT ROTORS WERE REPLACED. 13,949 MILES, BOTH FRONT AND REAR ROTORS NEEDED TO BE REPLACED. DEALER NOTIFIED, BUT WOULD NOT REPLACE THE ROTORS BECAUSE THE WARRANTY WAS UP. CONSUMER TRADED THIS VEHICLE IN FOR ANOTHER. *AK *ML
ON MY NEW 1999 JEEP GRAND CHEROKEE, THE BRAKE ROTORS HAVE REPEATEDLY WARPED, CAUSING SEVERE SHAKING OF THE STEERING WHEEL AND CAR WHEN THE BRAKES ARE APPLIED, WHICH GREATLY DECREASES THE SAFETY AND EFFECTIVENESS OF THE CAR'S BRAKING. IN THE 14 MONTHS AND 14,398 MILES SINCE I BOUGHT THE CAR NEW, THE DEFECTIVE BRAKE ROTORS HAVE BEEN IN FOR REPAIR/SERVICE FOUR TIMES SO FAR. THE DEALER INFORMS ME THAT THE MANUFACTURER (DAIMLER-CHRYSLER) STATES THAT THE PROBLEM IS WIDESPREAD, THAT THE PROBLEM IS CAUSED BY HEAT BUILD-UP THAT IS CAUSED BY THE USE OF NEW SINTERED METAL (NON-ASBESTOS) BRAKE PADS THAT (THE DEALER SAYS) ARE NOW FEDERALLY MANDATED ON ALL NEW CARS. FURTHERMORE, THE MANUFACTURER'S POSITION IS THAT THEY WILL REPAIR OR REPLACE THE DEFECTIVE BRAKES FOR A SHORT PERIOD OF TIME ON A NEW CAR, BUT AFTER THAT (EVEN WHILE THE CAR IS UNDER WARRANTY) THEY WILL CONSIDER FURTHER REPAIRS TO BE "NOT THE MANUFACTURERS' RESPONSIBILITY". THIS IS OUTRAGEOUS. IS IT TRUE THAT THE PROBLEM OF BRAKE ROTOR WARPAGE IS NOW WIDESPREAD AMONG NEW CARS WHICH ARE MANDATED TO USE SINTERED-METAL BRAKE PADS? I'VE LEARNED VIA THE INTERNET THAT MANY, MANY OWNERS OF NEW JEEP GRAND CHEROKEES ARE EXPERIENCING THE SAME BRAKE DEFECT PROBLELM THAT MY VEHICLE HAS. SHOULDN'T YOUR GOVERNMENT AGENCY ORDER A RECALL OF THESE DEFECTIVE BRAKES? *AK
FRONT ROTORS WARP CAUSING STEERING WHEEL SHIMMY. RESURFACED 4 TIMES, BUT PROBLEM PERSISTS. JEEP WILL NOT DO ANY MORE THAN RESURFACE ROTORS. *AK
BRAKES SQUEAK WHILE COMING TO A STOP DUE TO BAD PAD AND BRAKES VIBRATED AND PULSATED BECAUSE ROTORS NEEDED RESURFACING, REPLACED BOTH PARTS HOWEVER VEHICLE IS STARTING TO EXPERIENCE PROBLEMS AGAIN. YH
SEVERE VIBRATION OF STEERING WHEN BRAKES ARE APPLIED AT SPEEDS IN EXCESS OF 45 MPH. PROBLEM FIRST MANIFEST ITSELF AT AROUND 9,000 MILES. DEALER TURNED THE ROTORS. PROBLEM REAPPEARS AT 16,000 MILES. DEALER SAYS ROTORS AGAIN NEED TO BE TURNED. WILL NOT ACKNOWLEDGE THAT THE ROTORS AND/OR BRAKING SYSTEM IS DEFECTIVE. *AK
THIS VEHICLE REPEATEDLY STALLS DURING OPERATION. IT HAS HAPPENED TO ME SEVERAL TIMES IN COMMUTER TRAFFIC, NECESSITATING A COMPLETE STOP AND SHIFTING INTO PARK IN ORDER TO RESTART THE VEHICLE. THIS HAPPENS IN THE TRAFFIC LANES IN MOVING TRAFFIC. I FEAR THIS. *AK
BRAKE ROTORS ARE WARPED. WHEN BRAKES ARE APPLIED WHEELS JUMP AND WOBBLE. THE BRAKES RESPOND IRREGULARLY. DEALER HAS BEEN CONTACTED. *AK
I'VE HAD THE ROTORS FAIL (WARPED) 6 TIMES IN 29,000 MILES. *AK
WHILE SWITCHING THE VEHICLE FROM NEUTRAL TO DRIVE OWNER PUT FOOT ON GAS PEDAL AND THE VEHICLE TOOK OFF. OWNER APPLIED BRAKES AND VEHICLE KEPT GOING UNTIL STOPPING ON ITS OWN WILL. ENGINE STILL REVVED WHILE BEING STOPPED WITH THE BRAKES. DEALER SAID THERE WAS NO PROBLEM. *AK
VEHICLE HAS AN UNBEARABLY LOUD WHINE IN DRIVETRAIN. CONSTANT IN STEADY RPM, INCREACES WITH DECELERATION. AFTER COMPLETE WARMUP (20+MILES) NOISE BECOMES MORE METALIC, OR GRINDING. DEALER HAS TRIED CHANGING FRONT DRIVE SHAFT, INSULATING COOLANT LINES, CHANGING RING GEAR AND PINION, AND CHANGING VALVES IN TRANS. NONE WORKED.
BEEN TO THE DEALER 6 TIMES FOR THE BRAKES. WHEN BRAKING FROM 60 MPH+, THE TRUCK SHAKES VIOLENTLY. REPAIRS LAST 3,000 MILES, THEN IT RETURNS. I HAVE FILED A COMPLAINT WITH DAIMLERCHRYSLER. I WILL FILE A LAW SUIT IF THIS TRUCK IS NOT REPLACED, IT SEEMS VERY DANGEROUS. *AK
WHEN ATTEMPTING TO BRAKE UNDER NORMAL BRAKING CONSUMER NOTICED THE BRAKES PULSATE, CAUSING POOR BRAKING. CONSUMER HAS CONTACTED THE DEALER. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
REOCCURRING WARPING OF FRONT BRAKE ROTORS, CAUSES EXCESSIVE VIBRATION IN FRONT END, AFFECTING CONTROL OF VEHICLE WHENEVER BRAKES ARE APPLIED. *AK
CONTINUED PROBLEMS WITH VEHICLE. NO SAFETY DEFECT (S) LISTED IN SUMMARY. *AK
VEHICLE INTERMITTENTLY STALLS WHEN AT A STOP.DEALER CANNOT DETERMINE CAUSE.PLEASE PROVIDE FURTHER INFORMATION. *AK
VEHICLE STALLS WHEN DRIVE GEAR IS ENGAGED. YH
HELLO NHTSA, I AM WRITING TO FILE A COMPLAINT ABOUT MY 1999 JEEP GRAND CHEROKEE. IMMEDIATELY FOLLOWING THE PURCHASE (NOT LEASE) OF MY GC, MY WIFE AND I NOTICED A STRONG JOLT IN THE REAR END OF THE VEHICLE WHENEVER WE CAME TO A STOP. I BROUGHT OUR VEHICLE BACK TO OUR DEALERSHIP 2 TIMES FOR INSPECTION BUT EACH TIME MY DEALER, MANHATTAN JEEP (A 5-STAR DEALER IN NEW YORK CITY) TOLD US THAT "ALL OF THE NEW '99S DO THAT" AND THAT "ALL THE ONES WITH THE V8 DO THAT". THAT WASN'T WHAT I WANTED TO HEAR BUT I THOUGHT THAT IT MIGHT GO AWAY AFTER A FEW MORE MILES. I NOW HAVE OVER 7,000 MILES ON MY VEHICLE AND THE PROBLEM IS GETTING WORSE. I HAVE WRITTEN TO CUSTOMER RELATIONS AT DAIMLERCHRYSLER TO REPORT MY PROBLEM. I DO HAVE A CASE NUMBER WHICH THEY'VE ASSIGNED TO ME. I WAS TOLD BY CUSTOMER RELATIONS THAT I SHOULD TRY ANOTHER DEALER. SINCE I WAS GETTING NO SATISFACTION FROM CUSTOMER RELATIONS, I CALLED THE SALES DEPARTMENT AT DIFEO CHRYSLER IN JERSEY CITY, NEW JERSEY AND SPOKE TO A SALES REPRESENTATIVE. I POSED AS A POTENTIAL BUYER OF A 2000 GRAND CHEROKEE. I ASKED ABOUT THE QUALITY PROBLEMS THAT THE 1999 MODEL HAD AND I WAS TOLD BY THE SALESPERSON THAT ALL OF THE 1999S PRODUCED BEFORE SEPTEMBER 1999 HAD A DEFECTIVE DRIVESHAFT AND THAT THEY SHOULD BE REPLACED. HE ASSURED ME THAT THE DEFECTS HAD BEEN CORRECTED FOR THE 2000 MODEL YEAR. SO NOW I HAVE CUSTOMER SERVICE DENYING THE PROBLEM WHILE THE SALES DEPARTMENT WAS VERY WELL AWARE OF THE PROBLEM. I NOW SCHEDULED A SERVICE APPOINTMENT AT BA
THE BULK OF THE PROBLEMS THE CAR HAS WERE RECOGNIZED BEFORE 583 MILES. THE ENGINE STALLS WHEN DRIVING IN STOP AND GO TRAFFIC. THE PROBLEM SEEMS TO BE MAGNIFIED IF THE CAR GOES FROM HIGH SPEEDS TO AN IDLE . THE CAR BEGINS TO IDLE BELOW 500RPM AND THEN DIES. AFTER BEING IN TO REPROGRAM SEVERAL TIMES, NOW THE VEHICLE IS HARD TO START, IT TAKES FROM 5-10 SECONDS TO START. THE CAR HAS TRANSFER CASE PROBLEMS THAT MAKE THE CAR SHUDDER AT LOW SPEEDS WHEN TURNING. TRYING TO FIX THAT ISSUE CREATED A LEAK FROM THE TRANSFER CASE. THE CAR ALSO HAS A HOLLOW GRINDING NOISE OR RESONANCE AT 1200RPM IN 1ST GEAR WHILE UNDER A LOAD. THE CAR HAS BEEN SERVICED SIX TIMES. THESE ISSUES STILL REMAIN. *AK
TRANSMISSION PARTS ORDERED AFTER REPEATED REPAIR ATTEMPTS - DAIMLER CHRYSLER HAS NO REPLACEMENT PARTS AVAILABLE UNTIL LATE FEBRUARY. *AK
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
1ST OCCURRENCE - PLACED VEHICLE IN PARK ON A FLAT PARKING LOT, REMOVED KEYS, AN DWENT INTO RESTAURANT. APPROXIMATELY 30 MINUTES LATER, WAITRESS ASKED IF ANY OF US DROVE A NEW JEEP, JEEP ROLLED APPROXIMATELY 2 FEET OUT OF THE PARKING SPACE. GEAR SHIFT WAS FOUND IN DRIVE. HAVE WITNESSES. 2ND OCCURRENCE - PLACED VEHICLE IN PARK ON LEVEL PART OF DRIVEWAY, REMOVED KEYS FROM IGNITION, REMOVED PACKAGES FROM THE REAR OF THE VEHICLE, CLOSED HATCH, WENT INTO THE HOUSE, IMMEDIATELY WENT BACK OUTSIDE AND VEHICLE WAS NOT IN DRIVEWAY. VEHICLE ROLLED OUT OF THE DRIVEWAY, ACROSS THE STREET, DOWN A 75 FEET ENBANKMENT INTO A CREEK. DO NOT KNOW HOW MUCH DAMAGE VEHICLE INCURRED. CRYSLER REFUSES NEGLIGENCE DUE TO NOT HAVING EMERGENCY BRAKE SET. CRYSLER WANTS MY INSURANCE TO PAY FOR THE DAMAGE. GEAR SHIFT MOVES WITHOUT PRESSING RELEASE BUTTON AND KEYS ARE REMOVED FROM IGINITION. I HAVE THIS DOCUMENTED ON VIDEO, AND I HAVE SEVERAL WITNESSES. VISITED SEVERAL JEEP DEALERSHIP IN KANSAS CITY NOT ONE EMERGENCY BRAKE WAS SET IN THIS PARTICULAR VEHICLE. *AK
VEHICLE HAS SUFFERED FROM WARPED ROTORS WHICH WERE REPLACED TWICE ON THE FRONT AND ONCE ON THE REAR. NO PROBLEMS SINCE 12998 MILES. BUT I CONSIDER THIS TO BE DUE TO POOR QUALITY. MAIN ISSUE REOCCURRING ,STALLING PROBLEMS WHILE STOPPED IN DRIVE. VEHICLE HAS BEEN IN THREE TIMES FOR CHECKS TO THROTTLE BODY (CLEANED AND ONCE REPLACED), SOFTWARE REVISIONS AND OTHER SETTINGS, BUT STALLING CONTINUED TO MANIFEST ITSELF. HAS STALLED 3 TIMES IN THE LAST 3 WEEKS. CONTACTED DAIMLER CHRYSLER WHO KEPT REFERRING ME TO THE DEALER. BUT AFTER MULTIPLE VISITS I HAVE NO CONFIDENCE IN THEIR ABILITY TO ADDRESS THIS PROBLEM. *AK
I AM AN OWNER OF A 1999 JEEP GRAND CHEROKEE LIMITED V8. I HAVE ENCOUNTERED MANY PROBLEMS WITH THIS VEHICLE BUT SOME HAVE ALREADY BEEN RESOLVED UNDER MANUFACTURER'S WARRANTY. A COUPLE PROBLEMS STILL EXIST THOUGH. ONE MAIN PROBLEM IS THAT MY VEHICLE OCCASIONALLY STALLS OUT ON ME AT RED LIGHTS. IT IDLES VERY SLOW (@400 RPM) AND THIS IS USUALLY WHEN THE VEHICLE FAILS ON ME. I'LL LOSE POWER TO THE TRANSMISSION, BUT ALL THE ELECTRICAL ITEMS WILL STILL WORK, SUCH AS THE RADIO AND HEATER. WHEN THE ENGINE DIES OUT, THE CHECK ENGINE AND AIRBAG LIGHTS WILL DISPLAY. THIS PROBLEM HAS BEEN BROUGHT TO THE ATTENTION OF TWO DEALERSHIPS BUT HAS NOT YET BEEN RESOLVED. ANOTHER PROBLEM I HAVE IS THAT I WILL FEEL A BIG CLUNK WHEN I AM ACCELERATING, USUALLY WHEN I FIRST START TO DRIVE OFF. THE SECOND TYPE OF CLUNK I FEEL IS WHEN I PUT THE VEHICLE IN REVERSE TO DRIVE. I WILL FEEL A BIG BANG LIKE SOMEBODY HAD HIT ME FROM BEHIND. THIS WILL SPECIFICALLY HAPPEN DURING THE SHIFT FROM REVERSE TO DRIVE. THE THIRD PROBLEM I ENCOUNTER HAPPENS WHEN I HAVE MY HEATER ON. I WILL HAVE THE CONTROL SETTINGS SET @80'S AND THE AIR CONDITIONER WILL OPERATE. I DO NOT HAVE THE SETTING AT DEFROST MODE. IT IS IN REGULAR MODE AND WHEN I WANT THE HEAT, THE AC PLUS THE HEAT WILL TRIGGER. I WOULD GREATLY APPRECIATE IT IF THESE PROBLEMS WERE LOOKED INTO. THANK YOU. *AK
VEHICLE EXHIBITS A DANGEROUS LEVEL OF SIDE TO SIDE SHUDDER AS WELL AS A NON-LINEAR DECELERATION WHICH MAY RESULT IN WHIPLASH WHEN EVENLY APPLYING BRAKE PRESSURE. THE DESCRIPTION OF THE PROBLEM IN JEEP TSB 05-03-98, "MINOR BRAKE PULSATION" IS A GROSS UNDERSTATEMENT. THE LEVEL OF SHUDDER MAY RESULT IN LOSS OF VEHICLE CONTROL, ESPECIALLY WHEN DECELERATING FROM HIGHWAY SPEEDS. *AK
CRANK SENSOR FAILED. YH
WHILE TRAVELING DOWN THE HIGHWAY AT APPOX. 65 MPH I BEGAN TO APPLY THE BRAKES, THE ENTIRE VEHICLE AND STEERING WHEEL SHOOK VIOLENTLY. THIS CAME WITHOUT WARNING, AFTER A FEW GENTLE PUSHES ON THE BRAKE IN THE NEXT FEW MILES THE SHUDDER WAS LESS VIOLENT. IT NOW FEELS AS IF THE ROTORS ARE WARPED, I HAD THE ROTORS TURNED AT 6500 MILES AND NOW IT SEEMS AS THEY ARE WARPED AGAIN. IN RECENT DAYS I HAVE BEEN CAREFUL TO NOTE THE VEHICLES BEHAVIOR, IT SEEMS THAT AFTER 5-6 STOPLIGHTS OR BRAKING PERIODS IN QUICK SUCCESSION THAT THE NEXT FEW STOPS ARE ESPECIALLY VIOLENT, AND THEN A FEW STOPS LATER IT GOES AWAY. THE VIOLENT SHAKING IS STRONG ENOUGH TO CAUSE PROBLEMS AT HIGHWAY SPEEDS, I AM NOW CONFINED TO <45 MPH UNTIL THE VEHICLE IS INSPECTED NEXT WEEK. *AK
ONGOING / INTERMITTENT PROBLEM WITH VEHICLE STALLING OUT WHENEVER IT CAME TO A STOP POSITION.VEHICLE BEEN IN DEALER SHOP ON TWO OCCASIONS AND NOTHING CAN BE FOUND. *AK
VEHICLE STALLS WHENEVER IT FEELS LIKE DOING SO, THIS IS AN ABSOLUTE UNSAFE SITUATION THAT WE DONT FEEL THAT CHRYSLER SHOULD HAVE A CHOICE IN MAKING. MY FAMILY APPARENTLY DON'T MEAN TO MUCH TO THEM. IF IT IS ALL THE SAME, WE WOULD PREFER NOT TO BE PUT IN THIS POSITION BY THEM OR ANYONE ELSE, MY FAMILY AND FRIENDS ARE OF MOST IMPORTANCE TO US. THANK YOU VERY MUCH. AN UNHAPPY DAMLIER/CHRYSLER CUSTOMER FOR SURE!!! KEN N BARB DAVIS. *AK
BRAKES: FRONT END SHAKES WHEN BRAKING, ROTORS TURNED BY DEALER, BUT PROBLEM CONTINUES - DANGEROUS. DIFFERENTIAL/TRANSFERCASE: LOUD CLUNKING NOISE FROM REAR, 'ROARING' NOISE AT SPEEDS OF 30-40MPH AND 65-75MPH. ENGINE: STALLS(DIES OUT) WHEN IDLING IN GEAR AND WHEN PUTTING GEAR FROM PARK TO REVERSE, DELEAR DOESN'T KNOW HOW TO FIX. VEHICLE LUNGES FORWARD WHEN COMING TO A STOP, ALMOST HIT VEHICLE IN FRONT - DANGEROUS. IDLES ROUGHLY, RPMS GO UP AND DOWN AT STOPS, STALLS. STEERING: PULLS TO RIGHT, DEALER SAYS ALIGNMENT IS FINE. NOISE FROM STEERING COLUMN WHEN TURNING. AC: LOTS OF WATER CONDENSED INSIDE OF VEHICLE AT PASSENGERS FEET WHEN AC ON, DEALER SAYS NORMAL.
THE VEHICLE HAS MANY DEFECTS WHICH HAVE BEEN NOTED BY MANY OWNERS ; THE CAR STALLS OR THE RPMS FLUCTUATE WILDLY WHEN STOPPED AND IDLING. THERE IS ALSO A LUNGE OR JOLT ONCE THE VEHICLE COMES TO STOP. *AK
AT 45+ MPH A GROAN NOISE THAT IS THERE WHEN PUSHING ACCELORATOR - DEALER REPLACE DIFFERNTIAL GEAR TWICE STILL HAVE NOISE; NOISE AT 72 DEALER REPLACED REAR DRIVE SHAFT,BALL JOINT, AND OTHER DRIVE LINE COMPENTS - THIS REDUCED NOISE BUT IT IS STILL THERE; AFTER DOING ALL THIS NOW HAVE NOISE IN REAR AT 20MPH (GRINDING IN DIFFERENTIAL?) ALSO A NOISE IN FRONT THAT IS HARD TO DESCRIBE
VEHICLE IDLES IRRATICALLY AND HAS COMPLETELY STALLED ON SEVERAL OCCASIONS. CONTROL MODULE WAS REPROGRAMMED ON AUGUST 24, 1999 AFTER TECHNICAL SERVICE CAME UP WITH SOLUTION TO PROBLEM. VEHICLE HAS SINCE STALLED AGAIN. MY QUESTION IS WHY IS THERE NOT A RECALL OR WARNING ABOUT THIS PROBLEM SINCE THE VEHICLE COULD STALL AT RR CROSSINGS OR INTERSECTIONS WHERE AN ACCIDENT COULD OCCUR. VEHICLE WAS REPROGRAMMED AGAIN DEC. 6, 1999. DOES THIS SOLVE PROBLEM OR IS IT ONLY ANOTHER BANDAID? *AK
THIS VEHICLE HAS MANY/MANY INHERENT PROBLEMS, IT HAS AN ENGING PROBLEM THAT CAUSES THE ENGINE TO STOP RUNNING. WE ARE TOLD THAT THEY DONT KNOW WHAT THE PROBLEM IS BUT WOULD LIKE TO PUT CO PILOT IN THE CAR TO LOG A CODE WHEN THE PROBLEM OCCURS, HOWEVER WE HAVE BEEN TOLD THAT THEY HAVE HAD THIS PROBLEM ON OTHER CARS AND HAVE NOT BEEN ABLE TO HAVE THE CO PILOT LOG IN ANY ERROR CODES. SO THEY BOUGHT THE CAR BACK FROM THE OWNERS. IT WOULD TAKE QUITE SOME TIME FOR US TO LIST ALL OF THE INHERENT PROBLEMS THAT ALL THESE NEW JEEPS HAVE 1999 0R 2000 MODELS. IF YOU COULD GO TO THE SITE ON THE NET AND TYPE IN 4X44U YOU WILL BE ASTOUNDED AT ALL THE FRUSTRATED FOLKS NATION WIDE. THE CAR ALSO HAS MANY DRIVETRAIN PROBLEMS TO MANY TO LIST, IT IS OVERWHELMING. PLEASE HELP US, WE WORKED HARD FOR THAT $38.000 DOLLARS WE GAVE TO CHRYSLER AND THEY ARE JUST PUTTING IT BACK ON US, THE CUSTOMER'S. THANK YOU VERY MUCH. KEN AND BARB DAVIS.
NO SUMMARY
TRANSMISSION REPLACED AT 2200 MI, PERSISTENT DRIVEABILITY PROBLEMS
BRAKE ROTORS BECAME WARPED. THIS CAUSES A VERY SEVERE SHIMMY WITH THE STEERING WHEEL AND DIFFUCULT TO CONTROL. THIS HAS HAPPENED 3 TIMES. 1ST TIME ROTORS TURNED(APPROX 5600MILES), 2ND TIME ROTORS REPLACED(APPROX. 13000MILES) RETURNING TO DEALER FOR THEM TO FIX THE BRAKES FOR THE 3RD TIME(19200MILES).
FRONT BRAKES SHUTTER, CAUSING STEERING TO WOBBLE, ALMOST UNCONTROLLABLY. GARAGE MACHINED ROTORS BUT PROBLEM CAME BACK WITHIN 1500 MILES. ROTORS ARE WARPING UNDER MOSTLY HIGHWAY USAGE WITH VERY LITTLE TRAFFIC/CITY USAGE. MAKES STOPPING OR SLOWING VERY DIFFICULT ON HIGHWAY OR RAMP.*AK
WHILE APPLYING BRAKES VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL, RESULTING IN A COLLISION. DEALER HAS INSPECTED AND REPAIRED VEHICLE. *AK
I WAS DRIVING HOME FROM THE HOLIDAYS AND THE TRIP WAS ABOUT AN HOUR LONG ON A MAJOR HWY. PARKED TRUCK OUTSIDE OF GARAGE, TOOK SOME ITEMS IN THE HOUSE AND WHEN I CAME BACK OUTSIDE, THERE WAS SMOKE COMING OUT FROM UNDER THE HOOD. POPPED THE HOOD RELEASE AND TRIED TO OPEN THE HOOD, BUT BURNED MY HAND. I RAN INSIDE TO CALL 911 AND THE MINUTE THE DOOR CLOSED, THERE WAS AN EXPLOSION AND FLAMES WERE UNDER THE VEHICLE'S ENGINE AND UNDER THE HOOD.
WHILE ATTEMPTING TO FILL GAS TANK, GAS FREQUENTLY SPILLS OUT WHEN TANK IS FULL WITHOUT KICKING OFF AUTO-SHUTOFF FEATURE OF NOZZLE. ON ONE OCCASSION, WITH THE TANK NEARLY EMPTY AND THE NOZZLE PROPERLY INSERTED INTO TANK, GASOLINE IMMEDIATELY FLOWED OUT OF TANK AND ONTO GROUND WHEN PUMPING BEGAN. AGAIN WITHOUT SHUTTING OFF AUTO-SHUTOFF FEATURE OF NOZZLE. ON NUMEROUS OTHER OCCASIONS, WHEN INSERTING NOZZLE INTO TANK, BEFORE BEGINNING TO PUMP, GASOLINE FROM THE TANK WOULD SPEW OUT WHEN NOZZLE WAS INSERTED. IN ALL OCCASIONS, I WAS SPRAYED WITH GASOLINE.
I WILL BE STOPPED AT A LIGHT OR IN TRAFFIC WHEN ALL OF A SUDDEN THE RPM'S WILL BECOME VERY ERRATIC. THE NEEDLE WILL JUMP UP AND DOWN FROM 700 TO 200 TO 0 ETC. THE VEHICLE HAS STALLED ON SEVERAL OCCASIONS IN THE MIDDLE OF TRAFFIC ALMOST CAUSING A REAR END COLLISION. THE PROBLEM ONLY HAPPENS WHEN THE CAR IS IN DRIVE, WITH FOOT ON THE BRAKE. BEEN TO DEALERSHIP SEVERAL TIMES. THEY HAVE CONNECTED A CHRYSLER CO-PILOT TO MONITOR AND RECORD PROBLEM. HAVE RECORDED PROBLEM SEVERAL TIMES. CURRENTLY WAITING FOR A RESPONSE. I DO KNOW OF 3 OTHER PEOPLE WITH 1999 GRAND CHEROKEES THAT HAVE THE SAME PROBLEM. SINCE THE VEHICLE DOES STALL OUT IN THE MIDDLE OF TRAFFIC, IT DOES REPRESENT A SAFETY ISSUE. SINCE THIS OBVIOUSLY IS NOT EXCLUSIVE TO ME, CHRYSLER NEEDS TO FIX THE PROBLEM IMMEDIATELY, OR TAKE BACK THE VEHICLE. AGAIN THIS IS A BRAND NEW JEEP. FOR THE RECORD, I HAVE HAD OTHER DEFECTS WITH THIS VEHICLE, ALTHOUGH MINOR COMPARED TO THIS ONE. DEFECTS INCLUDE RATTLES, WINDOW MOTOR FAILURES ETC.
REAR SUSPENSION SQUEAKS ON DROP-OFF/BODY ROLL MOVEMENTS; TRANSMISSION GEAR LINKAGE SCRUBS INTO PARK. *AK
ENGINE STALLED ON THE HIGHWAY WITHOUT WARNING. DEALER HAD TO REPLACE DRIVE PLATE SENSOR. PROBLEM HAS OCCURRED AGAIN. *AK
THIS VEHICLE IS A POTENTIAL WRECK, IT DOESN'T IDLE AND DIES, KLUNKS AND LURCHES FORWARD, AND ROARS LIKE ITS LOSING ITS REAR AXLE OR TRANSMISSION. A POTENTIAL WRECK THAT AFTER REPEATED ATTEMPTS WILL NOT IMPROVE.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1999 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →