DESIGN OF TRUCK MAKES IT IMPOSSIBLE TO USE TIRE CHAIN DURING INCLIMATE WEATHER IF YOU HAVE TIRE LARGER THAN P215/70R15.
1997 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1997 record →
DRIVER WAS PINNED BETWEEN VEHICLE AND VEHICLE BEING DRIVEN. VEHICLE JUMPS OUT OF GEAR IF GEAR IS SHIFTED FROM REVERSE TO PARK AND IS NOT PUSHED FORWARD TO ITS LIMIT. THE LEVER INDICATES THAT IT IS IN PARK.
VEHICLE ANTI-THEFT SYSTEM WILL NOT FUNCTION AND THE INTERIOR LIGHTS WILL NOT SHUT OFF, CAUSING THE BATTERY TO RUN DOWN.
MALFUNCTIONING CALIPERS CAUSE ROTORS TO HEAT EXCESSIVELY AND WARP, RESULTINGIN SEVERE FRONT END SHAKING AND PULLING WHEN BRAKING AT HIGH SPEEDS.
RECALL # 97V194000 MFR 755; CONSUMER STATES WHEN TRAVELING THE VEHICLE CUT OFF DUE TO THE FUEL GAUGE WHICH INDICATED MORE FUEL THAT WAS ACTUALLY PRESENT. CONSUMER HAS CONTACTED THE DEALER, DEALER STATES PARTS NOT IN . *AK
DEFECTIVE GAS GAUGE: GAS GAUGE STATES VEHICLE HAS 1/4 TANK OF GAS AFTER FILLING UP GAS TANK. *AK
THE FRONT DRIVESHAFT WAS CRACKED & THE HEAT FROM THE CRACKED DRIVESHAFT CAUSED MELTING OF OIL SHIELD. COULD NOT FIND WHAT CAUSED PROBLEM. HAS INTERMITTENT VIBRATION. PARTS ON NAT'IONAL BACK ORDER.*AK
DRIVER RAN OUT OF GAS BECAUSE SENSOR FOR THE GAS TANK SHOWS THAT THERE IS A QUARTER TANK, WHEN IN FACT THE TANK IS EMPTY. DEALER IS AWARE OF PROBLEM. *AK DEALER STATED THAT THEY RECEIVED A BULLETIN REGARDING THE PROBLEM, CONSUMER IS ANGRY THAT HE HAS NOT RECEIVED ANY NOTICE REGARDING THE PROBLEM. *SLC
VEHICLE RAN OUT OF GAS IN SPITE OF FACT THAT GAS GAUGE SHOWED ONE QUARTER TANK. *AK
VEHICLE STALLED IN MIDDLE OF A BUSY INTERSTATE AND THEN STOPPED ALTOGETHER DUE TO LACK OF GAS. HOWEVER, GAS GAUGE SHOWED 1/4 OF A TANK OF GAS. DRIVER WAS ABLE TO COAST, OVER TWO LANES OF VERY FAST TRAFFIC, TO THE MEDIAN WALL. *AK
GAS GAUGE FAILURE; GAS GAUGE SHOWED 1/4 OF A TANK WHEN IN REALITY, IT WAS EMPTY WHILE DRIVING ON HIGHWAY. *AK
GAS GAUGE DOES NOT REGISTER THE CORRECT LEVELS OF FUEL, CAUSING THE VEHICLE TO RUN OUT OF GAS. *AK *SLC
THE FAULTY GAS GAUGE INDICTATOR; HAD LESS FUEL THAN IT ACTUALLY STATED WHICH CAUSED THE VEHICLE TO STALL. *AK DEALER REPLACED THE SENDING UNIT. *SLC
WHEN DRIVING VEHICLE, LOST POWER BECAUSE GAS GAUGE STATED THAT THERE WAS QUARTER OF A TANK LEFT, BUT THERE WAS NOT. ROAD SIDE ASSISTANCE HAD TO COME OUT TO STRANDED VEHICLE. TOLD CONSUMER THAT THIS MODEL HAS A FUEL SENSOR PROBLEM. THIS DEFECT CAN RESULT IN AN ACCIDENT IF IT WAS TO LOSE POWER IN HEAVY TRAFFIC. *AK REPAIRS COMPLETE DUE TO RECALL 97V194. *SLC
THE DEFECTIVE GAS GAUGE SENSOR CAUSES THE INDICATOR TO READ MORE FUEL THAN IT ACTUAL HAS, CAUSING THE VEHICLE TO STALL WHICH ALMOST CAUSED AN ACCIDENT. *AK
CONSUMER WAS ABOUT 4 MILES AT 40 MPH NOTICED VEHICLE WAS NOT MOVING, ENGINE WAS STILL ON. TURNED OFF, AND AFTER 3 MINUTES STARTED TO MOVE AGAIN. DROVE APRROXIMATELY 1 MILE. CALLED DEALERSHIP, SAID NOTHING WRONG WITH GAS LEVEL, FUEL SENDING UNIT WAS NOT WORKING AND FUEL WAS NOT GOING INTO MOTOR. BUT THERE WAS GAS IN TANK, REPLACED FUEL SENDING UNIT. *AK CONSUMER STATES THIS CAUSED HER LOSS OF TIME, APPOINTMENT AND MONEY, AND A SAFETY HAZARD. *SLC
THE VEHICLE'S GAS GAUGE READS WRONG. OWNER RAN OUT OF GAS IN THE INTERSECTION. DEALER HAS NO REMEDY. *AK
CONSUMER WAS DRIVING APPROX. 20-25 MPH WHEN APPLIED THE BRAKES ON A SLIGHT DECLINE THE BRAKES WENT TO THE FLOOR. VEHICLE TIPPED OVER AND SLID TWO CAR LENGHTS, THEN HIT THE LIP OF A DRIVEWAY/ROCKS A TREE, AND BEGAN ROLLING OVER. *AK
EXHAUST PIPE BENT & RUBBED AGAINST THE PLASTIC GAS TANK WHICH CAUSED A HOLE THAT ALLOWED A LEAK. TOOK TO DEALER & WAS INFORMED OWNER NEEDS METAL PIECE BETWEEN TANK & EXHAUST. MANUFACTURER NOT TAKING RESPONSIBILITY OF FINANCIAL REPLACEMENT. *AK CONSUMER WAS NEVER MADE AWARE OF THE SKIP PLATE OPTION, REQUESTING REIMBURSMENT. TRANSMISSION HAS A PAUSE WHEN UPSHIFTING FROM 2 TO 3, WHEN IN 4WD, THE LEFT WHEEL GRINDS WHEN TURNING. THE RIGHT FRONT POWER LOCK MADE A GRINDING NOISE WHEN POWER DOOR LOCKS WERE ACTUATED, DEALER INSTALLED NEW DOOR LATCH ASSEMBLY. STEERING WHEEL WAS NOT CENTERED, CAUSING VEHICLE TO DRIFT TO THE LEFT WHILE DRIVING. *SLC
FUEL GAUGE INDICATED APPROXIMATELY 1/4 TANK WHEN TANK WAS EMPTY.
VEHICLE DOES NOT SHIFT PROPERLY, ALMOST RESULTED IN A COLLISION DUE TO IMPROPER SHIFTING.
TRANSMISSION FAILED.
GAS GAUGE REGISTERS APPROXIMATELY 1/3 TANK WHEN THE CAR IS TOTALLY OUT OF GAS.
RECEIVED RECALL NOTICE (#97V08000), CALLED DEALER. TOOK VEHICLEIN FOR REPAIRS. LATER, PICKED VEHICLE UP. NOTICD THERE WAS NO HORN & NO DRIVER'S SIDE AIR BAG. DEALER SAID HAD NO PARTS & MFGR SAID DOES NOT KNOW WHEN PARTS WILL BE AVAILABLE OR IN STOCK. *AK
RECEIVED RECALL NOTICE (#97V08000). CALLED DEALER 3 OR 4 TIMES TO SET UP APPOINTMENT. INFORMED THEY CAN DO THE WORK. NO PARTS. *AK
FUEL TANK SENDING UNIT FAILED.
VEHICLE DOES NOT DECELERATE PROPERLY. AT HIGH SPEEDS, 40-60 MPH, REMOVING FOOT FROM GAS PEDAL DOES NOT ALWAYS CAUSE THE VEHICLE TO DECELERATE OR SLOW DOWN. *AK
GAS GAUGE READS INACCURATELY THE FUEL AMOUNT, AND HAS CAUSED VEHICLE TO RUN OUT OF GAS WHIEL SHOWING 1/4 TO 1/2 A TANK. *AK
GAS TANK GAUGE DOES NOT REGISTER PROPERLY THE LEVELS OF FUEL THAT IS IN THE TANK, CAUSING THE VEHICLE TO RUN OUT OF GAS ON THE EXPRESSWAY. *AK
GAS GAUGE INDICATOR FAILED, SHOWING 1/4 TANK WHILE TANK WAS EMPTY.
GAS GAUGE SHOWED 1/4 TANK OF GAS WHILE IT WAS EMPTY.
VEHICLE IN PARK POSITION WHEN STARTED; LEFT BUT PULLED BACK TO DRIVEWAY; LEFT VEHICLE IDLING; HEARD A SOUND LIKE VEHICLE SHIFTING, VEHICLE MOVING BACKWARDS. DRIVER'S DOOR TORE OFF & VEHICLE WENT DOWN DRIVEWAY & HIT GARDNER'S TRAILER. OWNER JUMPED IN & PUT VEHICLE'S BRAKES ON; VEHICLE STILL IN PARK POSITION. MANUFACTURER'S INVESTIGATOR CAME & COULD NOT DUPLICATE PROBLEM. *AK
FUEL SENDING UNIT FAILED. *AK
DP97-003. VEHICLE HAS EXPERIENCED PROBLEMS WITH GAS GAUGE . GAUGE READS THAT THERE IS STILL FUEL IN TANK WHEN THERE IS NOT. *AK
GAS GAUGE FALSELY READS THE AMOUNT OF GAS IN THE VEHICLE, CAUSING THE VEHICLE TO RUN OUT OF GAS. DEALER WILL REPLACE THE FAULTY PART. *AK
THE GAS GUAGE FAILED ON TWO SEPARATE OCCASIONS WHILE DRIVING. VEHICLE LOST POWER/STALLED. ALSO, HORN FAILED, AND VEHICLE HAS TWO LEAKS IN THE BODY OF THE VEHICLE. *AK
GAS GAUGE READS 1/4 TANK WHEN CAR RUNS OUT OF GAS.
THE FUEL GAUGE READS 1/4 FULL WHEN THE TANK IS ACTUALLY EMPTY. THIS INCIDENT ALMOST CAUSED A CRASH. A NEW SENDER UNIT HAS BEEN INSTALLED BY DEALERSHIP. *YD
DP97-003, WHILE DRIVING AND HAD A QUARTER TANK OF GAS, THE VEHICLE STALLED ON A HIGHWAY DUE TO A DEFECTIVE GAS GAUGE WHICH COULD HAVE RESULTED IN AN ACCIDENT. *AK
WHEN TRAVELING THE VEHICLE SHUT DOWN DUE THE GAS INDICATOR WHICH LISTED THE VEHICLE HAD A QUARTER OF A TANK OFGAS WHEN THERE WAS NO GAS IN THE VEHICLE. CONSUMER HAS CONTACTED THE DEALER. *AK
GAS GUAGE INACCURATELY READS THE AMOUNT OF GAS IN VEHICLE, CAUSING THE VEHICLE TO RUN OUT OF GAS. DEALER HAS BEEN CONTACTED. PARTS ARE ON BACK ORDER. *AK
WHILE DRIVING DOWN THE HIGHWAY THE VEHICLE JUST CUTS OFF WITHOUT ANY WARNING. *AK THR GAS GAUGE WAS INOPERATIVE. *YH
DP97-003, THE DEFECTIVE GAS GAUGE INDICATORS MAKE THE VEHICLE APPEAR THAT GAS TANK HAS MORE GAS THAN ACTUALLY IN THE TANK WHICH COULD CAUSE VEHICLE TO STALL OR CAUSE AN ACCIDENT. *AK *SLC
DP97-003; THE DEFECTIVE GAS GAUGE INDICATOR WAS CAUSED BY A FAULTY FUEL PUMP SENDING UNIT, CAUSING INCORRECT INFORMATION IN GAS INDICATOR WHICH CAN CAUSE THE VEHICLE TO STALL. *AK
THE GAS GUAGE ON VEHICLE FALSELY READS THE AMOUNT OF GAS THAT IS IN THE VEHICLE. THE DEALER TOLD OWNER THAT THERE WAS A PROBLEM WITH THESE VEHICLES . DEALER ADVISED THE OWNER THAT THEY ARE TRYING TO GET PARTS FROM THE MANUFACTURER. *AK
FUEL GAUGE INDICATED A QUARTER OF A TANK FULL WHEN VEHICLE RAN OUT OF FUEL ON SIX DIFFERENT OCCASSIONS.
ENGINE STALLED BECAUSE VEHICLE GAS GAUGE READ WRONG. DEALER FIXED GAUGE. *AK
CONSUMER STATES THAT EVEN THOUGH THE GAS INDICATOR INDICATES THAT FUEL IS IN TANK, TANK IS ACTUALLY EMPTY. THIS HAS CAUSED DRIVER TO RUN OUT OF FUEL TWICE IN A PERIOD OF ONE MONTH. *AK
THE GAS GAUGE READS INACCURATELY, CAUSING THE VEHICLE TO RUN OUT OF GAS AND CUT OFF. *AK
THE FUEL TANK IS ACTUALLY EMPTY WHEN THE GAS GAUGE INDICATOR STATES THAT THERE IS FUEL IN TANK. CONSUMER RAN OUT OF FUEL BECAUSE OF THIS PROBLEM. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1997 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →