1996 Jeep Grand Cherokee complaints

WHILE DRIVING APPROX. 40 MPH, THE DRIVER SWERVED TO AVOID HITTING A DEER AND THE VEHICLE OVERTURNED, ROLLING TWICE. THE AIRBAGS DID NOT DEPLOY, I ASSUME BECAUSE WE WEREN'T STRUCK FROM THE FRONT, AND MY SEATBELT DIDN,T SECURE, I ALSO ASSUME FOR THE SAME REASON. I WAS THE PASSENGER AND WAS CAUGHT HANGING HALF OUT THE PASSENGER WINDOW AND THE VEHICLE ROLLED OVER ME BREAKING BOTH HIPS AND MY PELVIS. THIS HAPPENED ON JULY 30, 2000 IN SHELBY COUNTY, TEXAS. DUE TO SOME OTHER REPORTS I HAVE HEARD I HAVE LEARNED THAT JEEP CHEROKEES HAVE A HISTORY OF OVERTURNING EASIER THAN ANOTHER STYLE OF VEHICLE PERHAPS. *AK

CONSUMER WAS INVOLVED IN A HEAD ON COLLISION TRAVELING ABOUT 35-40 MPH IN WHICH DRIVER'S SIDE NOR THE PASSENGER'S SIDE AIR BAGS DEPLOYED. CONSUMER HAS CONTACTED DEALER. *AK

VEHICLE WAS PURCHASED WITH APPROXIMATELY 34,000 MILES ON IT. WHEN CONSUMER TURNS IGNITION KEY TO ON POSITION, GUAGES IN THE VEHICLE DO NOT REGISTER OR ACTIVATE. WHEN CONSUMER ATTEMPTS TO START VEHICLE, ENGINE WILL CRANK ON/- BACKFIRE, AND THEN SHUTDOWN. CONSUMER HAS TAKEN VEHICLE TO A DEALERSHIP, AND HAD BATTERY REPLACED TWICE. *AK

CONSUMER WAS INVOLVED IN A FRONTAL COLLISION IN WHICH DRIVER'S AND PASSENGER'S AIR BAGS DID NOT DEPLOY, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK

WAS DRIVING ON I35W HEADING SOUTH IN TARRENT COUNTY TEXAS. WAS DOING POSTED SPEED OF 70M/HR AND HAD THE TREAD COME OFF OF THE BACK RIGHT TIRE. VEHICLE WAS IN 2 WHEEL DRIVE AT THIS TIME. LOST CONTROL FOR A BREIF INSTANT. GOT STOPED SAFELY, AND PUT ON SPARE TIRE. WENT TO DEALER TO HAVE VEHICLE CHECKED 2 DAYS LATER WHEN OPEN. FOUND ALINMENT WAS NOW OFF. HAD ALLINMENT FIXED. WENT TO FIRESTONE DEALER IN DENTON, TX AND REQUESTED HELP. OFFERED TO REPLACE TIRE WITH A NEW ONE. ANSWER WAS NOT ACCEPTABLE, BECAUSE REPLACING ONE TIRE WOULD GIVE POOR HANDILING CHARACTERISTICS. TRIED E-MAILING FIRESTONE, GOT A REPLY ABOUT THE RECAL OF THE TIRES THAT DID NOT AFECT ME. TRIED CALLING FIRESTONE, SAID THEY COULD NOT HELP. I DO NOT FEAL SAFE DRIVING MY VEHICLE WITH FIRESTONES ON IT ANY LONGER AND AM WISHING TO TRY TO GET A DIFFERENT BRAND OF TIRES TO REPLACE THEM. I CAN PROVIDE PICTURES OF THE DAMAGED TIRE, AND E-MAIL THEM UPON REQUEST. *AK (DOT NUMBER: 8XHL TIRESIZE: P23575R15)

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

CONSUMER REPLACED BRAKES PRIOR TO RECALL 00V136 AND IS REQUESTING REIMBURSEMENT, SHE HAS SINCE SOLD THE VEHICLE. *SLC

INTERMITTENTLY WHEN BRAKES ARE APPLIED VEHICLE REVS TO A HIGH RPM. ALSO, WHILE MAKING A TURN, VEHICLE WILL STALL OUT AND DIE. DEALER HAS INSPECTED VEHICLE SEVERAL TIMES, AND HAS NOT BEEN ABLE TO CORRECT PROBLEM.*AK THERE WAS A CRACK IN THE BRACKET FOR THE POWER STEERING PUMP WHICH DISABLED THE FAN BELT. CONSUMER STATES VEHICLE HAS EXPERIENCED ELECTRICAL PROBLEMS. *SLC

BOLTS THAT HOLD GEAR BOX TO UNIBODY FRAME SHEARED IN HALF WHILE PARKING WITH A RESULTING TOTAL LOSS OF STEERING CONTROL. *AK

UPON ATTEMPTING TO RESTART VEHICLE IT WOULD NOT RESTART DUE TO FUEL PUMP WHICH NEEDED REPLACEMENT. FUEL PUMP HAS BEEN REPLACED FIVE TIMES. *AK THE MANUFACTURER SAYES FUEL PUMP FAILURE WAS DUE TO BAD GAS. *YH

CONSUMER REPLACED FRONT BRAKE PADS AND ROTOR PRIOR TO RECALL NOTICE 00V-136, CONSUMER REQUEST REIMBURSEMENT FOR REPAIRS. NLM

COMPLETE BRAKE LOSS WHILE APPLYING BRAKES AT 35 MPH CAUSED REAR END COLLISION. DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAIL AT THIS TIME. *AK

ONE WEEK PRIOR TO RECIEVING RECALL NOTICE 00V-136 THE FRONT BRAKE ROTORS WERE REPLACED, CONSUMER REQUEST REIMBURSEMENT. NLM

VEHICLE HAD FIVE FUEL PUMPS REPLACED, 3 BY AN INDEPENDENT REPAIR SHOP, AND 2 BY DEALER. ALL PARTS WERE FROM THE DEALER AUTO PARTS. MANUFACTURER NOTIFIED, AND INFORMED CONSUMER THAT PROBLEM MAY HAV E OCCURRED FROM CONTAMINATION IN FUEL TANK WHICH NEEDED TO BE REPLACED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

IN ORDER FOR THE CONSUMERS VEHICLE TO BE EQUIPPED WITH DESIRED OPTIONS THE DEALER SOURCED THE VEHICLE FROM CANADA, CONSUMER RECIEVED RECALL NOTICE 00V-136 FOR FAULTY ROTORS AND MADE AN APPOINTMENT, THE SERVICE DEPT LOGGED THE VEHICLE IN BUT THE CONSUMER WAS TOLD THAT THEY COULD NOT PERFORM WORK BECAUSE THE VEHICLE WAS COMING UP AS BEING REGISTER IN KILOMETERS INSTEAD OF MILES, THE CONSUMER STATED THE THE VEHICLE WAS CHANGED OVER TO MILES BEFORE HE TOOK DELIVERY BUT DEALER STILL REFUSED REPAIR VEHICLE BECAUSE THE CHANGE WAS NOT RECORDED WITH CHRYSLER BY THE DEALER. NLM

VEHICLE SOMETIMES WON'T START, AND SOMETIMES IT WILL START. TOOK VEHICLE TO MECHANIC, AND THEY COULDN'T FIND CAUSE OF PROBLEM. TOOK TO ANOTHER MECHANIC AND HE CHANGED IGNITION WIRES, BUT PROBLEM STILL EXISTS. *AK

VINYL DOOR PANEL BEGAN TO PEEL AWAY FROM DOOR BOLSTER ON BOTH FRONT DOORS AS WELL AS RIGHT REAR DOOR. *AK

WHILE DRIVING WITH HEADLIGHTS ON, IF CONSUMER MOVES OR TILTS STEERING WHEEL, HEADLIGHTS GO OUT. *AK THE TILT STEERING WHEEL PROBLEM IS DUE TO DEFECTIVE DESIGN BY MANUFACTURER. WHEN THE WHEEL WAS TILTED TO THE MAXIMUM, THE MULTIFUNCTION SWITCH CONNECTOR BECOME UNPLUGED. *YH

SINCE THE BRAKE DISC ROTOR WAS RECALLED ON MY CAR I WONDERED WHETHER ANY OTHER OWNERS HAD A PROBLEM WITH THE RUSTING OF FRONT AXLE JOINTS AND CALIPERS HANGING UP. THANK YOU!*AK

THIS VEHICLE HAS COST US OVER $3,000 IN THE FIRST 1 YEAR AND HALF WE HAVE OWNED IT. I HAVE NEVER OWNED A VEHICLE WITH THIS LITTLE OF MILEAGE AND HAD EVERYTHING GO UP. WE FEEL THIS AUTO IS A TOTAL LEMON AND PEOPLE SHOULD BE MADE AWARE OF THE PROBLEMS OF THIS PARTICULAR VEHICLE. WE HAVE NEVER TOWED ANYTHING NOR HAD IT ON ANYTHING OTHER SURFACE OTHER THAN A PAVED ROAD. I'M NOT SURE WHAT IF ANYTHING YOU CAN DO FOR US, BUT LETTING THE NHTSA KNOW ABOUT THIS VEHICLE IS SOME REASSURANCE. WHAT REALLY UPSETS ME IS THAT WE BOUGHT THIS VEHICLE FROM A SUPPOSED REPUTABLE DEALER. THANK YOU FOR YOUR TIME. I'D APPRECIATE ANY INFORMATION YOU CAN PROVIDE ME ON THIS PARTICULAR VEHICLE AS FAR AS ANY OTHER OWNER COMPLAINTS ETC. THANK YOU FOR YOUR TIME AND ATTENTION TO THIS MATTER. NO SAFETY DEFECT LISTED WITHIN SUMMARY. *AK

I WAS STOPPED AT A RED LIGHT WAN ABOUT ONE MINUTE LATER I WAS REAR-ENDED BY A CHEVY BLAZER. I HAD MY SEAT BELT AND SHOULDER HARNESS ON BUT THE TOP ROLLER ON THE SHOULDER HARNESS DID NOT GRAB. FOR THAT REASON MY HEAD HIT FIRST THE STEERING WHEEL AND THEN THE WINDSHIELD, LEAVING ME WITH A FRACTURED NOSE AND CONTUSION ON MY FOREHEAD. I BELIEVE THE BLAZER MUST HAVE BEEN TRAVELING AROUND 45 MPH BECAUSE THAT IS THE SPEED LIMIT ON THAT ROAD AND HE DID NOT TRY AND STOP AT ALL (COMPLETE INATTENTION): THERE WERE NO SKID MARKS UNTIL AFTER WHERE HE HIT US. WE WERE SENT CLEAR THROUGHT THE INTERSECTION AND UP THE SIDEWALK. LUCKILY THERE WAS NO CROSS TRAFFIC OR PEDESTRIANS. *AK

HAD PROBLEM WITH FUEL PUMP FAILING DUE TO FAULTY FUEL TANK...BECAUSE OF THIS FAILURE VEHCILES LOSE FUEL TO ENGINE AND VEHICLE SHUTS DOWN(OFF) NO POWER...IF ON A HIGHWAY VEHICLE COULD SHUT DOWN AND DRIVER AND PASSENGERS ARE IN DANGER.

CONSUMER FEELS IF MANUFACTURER RECALLS BRAKES, THEY SHOULD ALSO RECALL ROTORS. *AK

WHILE DRIVING, THE VEHICLE STALLED DUE TO A FAULTY FUEL PUMP. *SLC

AUTOMATIC TRANSMISSION SLIPPING. *AK

CONSUMER HEARD A LOUD RATTLING NOISE COMING FROM VEHCILE. IT WAS TAKEN TO DEALER ON 07-AUG-2000 AND CATALYTIC CONVERTER WAS REPLACED. ON 11-NOV-2000, IT CAME APART & SHATTERED IN EXHAUST. TAILPIPE, MUFFLER, EXHAUST HANGER & GASKET WERE REPLACED. DEALER SAID THEY HAVE SEEN THIS HAPPENING A FEW TIMES, BUT IT SEEMED EARLY FOR IT TO BE REPLACED.*AK

DRIVER 'S DOOR HINGES BROKE. THE CONSUMER WAS NOT ABLE TO DRIVE VEHICLE. DEALER WASN'T GOING TO COVER IT UNDER WARRANTY.*AK

FRONT DISC PADS AND ROTORS FAILED PRIOR TO RECALL NOTICE 00V-136, CONSUMER REQUEST REIMBURSEMENT. NLM

THE FUEL PUMP HAS BEEN REPLACED FOUR TIMES AND IT HAS FAILED AGAIN AND WILLBE TOWED TO THE DEALERS TOMORROW 11/3/00. THE DEALER HAS TOLD US IT WILL COST US $900.00 TO REPLACE IT AGAIN. PLEASE LET US KNOW WHAT RECOURSE WE SHOULD PROCEED WITH. *AK

WHILE TURNING THE STEERING WHEEL, CONSUMER HEARD A LOUD POP, CONSUMER EXAMINED VEHICLE AND FOUND TWO LARGE HARDENED BOLTS WHICH FASTENED THE ENTIRE STEERING GEAR BOX MECHANISM TO THE FRAME HAD SEVERED, DEALER REPLACED THE STEERING BOX, BOLTS, LOWER RADIATOR HOSE, AND COOLANT. *SLC

A CAR WAS PARKED ON SIDE OF THE ROAD ,AND CONSUMER HIT VEHICLE IN THE REAR, AND NONE OF THE FRONT AIRBAGS DEPLOYED.*AK

SENDING UNIT OF FUEL SYSTEM FAILS NOW WHEN FUEL REACHES 1/4 OF TANK; JEEP DEALER IS AWARE OF THE PROBLEM; A NUMBER OF INSTANCES HAVE BEEN REPORTED; CHRYSLER HOWEVER HAS NOT ISSUED A RECALL. NHTSA HAS ISSUED A RECALL ON 1997 JEEP GRAND CHEROKEES FOR THIS EXACT SAME PROBLEM. RECALL SHOULD EXTEND OVER TO 1996 MODELS AS WELL.*AK

WHEN DEPRESSING HORN IT WOULD NOT SOUND OFF. DEALER STATED HORN HAD A SHORTAND REPLACED IT. PROVIDE FURTHER INFORMATION.*AK

CONSUMER REAR AXLE AND TRANSFER CASE FAILED AT THE SAME TIME. NLM

I SENT A DETAILED LETTER TO DAIMLER CHRYSLER AFTER BEING REFUSED BY DEALER. THEY ONLY REFUNDED MY MONEY FOR THE COST OF THE FRONT ROTORS. THEY WOULD NOT REIMBURSE ME FOR THE LABOR CHARGES. I CAN'T UNDERSTAND HOW THEY CAN DO THAT WHEN I HAD THEM REPLACED BEFORE THE RECALL. THAT SHOULD SHOW THERE IS A PROBLEM. I WROTE ABOUT ALL MY PROBLEMS WITH THIS "LEMON" BUT I COULD NOT CLAIM IT WAS A LEMON BECAUSE I WAS LEASING IT AT THE TIME AND IN PA, A VEHICLE CAN ONLY BE DECLARED A "LEMON" WHEN IT IS PURCHASED, NOT LEASED. VERY DISSATISFIED WITH DAIMLER/CHRYSLER BECAUSE THEY SIMPLY WASHED THEIR HANDS OF THE ENTIRE PROBLEM. I HAVE OTHER PROBLEMS TO REPORT, ALONG WITH THE RECEIPTS TO PROVE THEY WERE INVESTIGATED BUT NOTHING WAS EVER DONE TO CORRECT THE PROBLEMS. PLEASE CONTACT ME TO FORWARD ALL RECEIPTS PROVING COMPLAINTS BEFORE WARRANTY EXPIRED. THANK YOU

THESE PARTICULAR TIRES WERE NOT MADE IN THE DECATUR,IL PLANT; HOWEVER WHEN ATTEMPTING TO SELL THE VEHICLE ALL POTENTIAL BUYERS WALKED AWAY UNLESS THE WILDRENESS AT TIRES (REGARDLESS OF WHERE THEY WERE MADE) ARE REPLACED. I AM NOT ASKING FOR A FREE SET OF REPLACEMENT TIRES, BUT I WOULD LIKE TO RECIEVE A SUBSTANTIAL DISCOUNT TO REPLACE WITH OTHER FIRESTONE TIRES THAT ARE NOT UNDER SUSPENSION. THANK YOU, J. BURNS. *AK (DOT NUMBER: W2HL TIRESIZE: P235/75R15)

WHILE TRAVELING AT ANY SPEED OR INDICATION VEHICLE WOULD STALL . DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *AK

THIS VEHICLE CAME WITH 16" TIRES. THE ORIGINAL SPARE WAS A DONUT . THIS WAS RECALLED . THEY GAVE ME A 15" TIRE FOR A SPARE. HOW CAN THE CAR BE SAFELY DRIVEN WHEN IT HAS 16" TIRES IF I PUT A 15" SPARE ON IN AN EMERGENCY. NUT AND WAS RECALLED . THE DEALER GAVE ME A FULL SIZE 15" SPARE TIRE. WHEN I COMPLAINED TO HIM THAT THE CAR CAME WITH STANDARD 16" TIRES HE SAID THAT IS ALL WE ARE OBLIGATED TO GIVE YOU. HOW CAN A CAR THAT CAME WITH 16" TIRES

FUEL PUMP FAILED CAUSING VEHICLE TO SHUT DOWN. *SLC

REPLACED 4 FUEL PUMPS IN 5 WEEKS. OCCURS AFTER PARKING AND LEAVING VEHICLE. WON'T RESTART AFTER PARKING. TOLD I NEED TO REPLACE GAS TANK. PROBLEM GOT INCREASINGLY WORSE. 1ST REPLACEMENT-3 WEEKS, 2ND-6 DAYS, 3RD-4 DAYS. *AK

BOTH HOOD LATCHES WERE RUSTED AND NEEDED LUBRICATION WHICH CAUSED THE HOOD TO FLY OPEN AND HIT THE WINDSHIELD, BOTH LATCHES WERE LUBRICATED AND THE VEHICLE WAS PRONOUNCED SAFE. NLM

NO SUMMARY

RIGHT SIDE ROTOR HUB SEPARATED FROM BRAKING SURFACE DISC CAUSING NO BRAKING RESPONSE FROM THAT WHEEL. MY BROTHER REPLACED ROTORS THE SAME DAY DISCOVERING THAT THE LEFT SIDE ROTOR WAS CRACKED ALSO. AFTER REPAIRS WERE MADE, I FOUND THE RECALL ON THE INTERNET. I FEEL WV SHOULD BE INCLUDED IN YOUR RECALL LIST AS THE MOUNTAIN ROADS ARE DANGEROUS TO DRIVE. I WOULD LIKE TO BE REIMBURSED FOR MY OUT OF POCKET EXPENSES FOR THIS OCCURRENCE.*AK

VEHICLE EXPERIENCING PROBLEM WITH STARTING; TAKEN TO INDEPENDENCE SHOP AND INFORMED CONSUMER OFAN ELECTRONIC MODULE NEEDED TO BE REPLACED DUE TO RUST/CORROSION. PART WAS AVAILABLE FOR ANALYSIS. PLEASE PROVIDE ANY FURTHER DETAILS. *AK

FIRST DIFFERENTIAL FAILURE HAPPENED ON VACATION TRIP AFTER I INSTALLED TWO NEW TIRES. JEEP STARTED MAKING HIGH PITCHED WHINE & PASSENGERS & I COULD DETECT WHAT SMELLED LIKE HOT FLUIDS. STOPPED & NOTED LIQUID ON ENGINE, TIRES, AND FRONT DIFFERENTIAL. LIQUID WAS SMOKING! TOOK TO JEEP DEALER LISTED IN THIS REPORT & DEALER REBUILT FRONT DIFFERENTIAL. SAID ALL WAS OK. AFTER 200 MILES, FRONT DIFFERENTIAL AGAIN FAILED AND THIS TIME IT WAS A MAJOR JOLT! THIS TIME AT 75 MPH IN HEAVY TRAFFIC! WAS ABLE TO MANEUVER THRU TRAFFIC & GET TO SIDE OF ROAD. FRONT DIFFERENTIAL WAS "RED HOT!" & I WAS AFRAID OF A FIRE. CALLED JEEP ROADSIDE ASSISTANCE & THEY GOT ME A TOW. DEALER WHERE CAR WAS TOWED SAID FRONT DIFF GOT SO HOT THAT IT WARPED! ALSO TOLD ME THAT THE CAUSE OF FAILURE WAS BECAUSE I PUT NEW TIRES ON FRONT & NOT BACK. SAID DIFFERENCE IN DIAMETERS ON TIRES (NEW VS. WORN) CAUSED THE QUADRA-TRAC DRIVE TO FAIL. LATER INQUIRY TO DAMLER-CHRYSLER RESULTED IN A "VERBAL" RESPONSE THAT, "IF THERE IS AS MUCH AS 1/2" DIFFERENCE IN CIRCUMFERENCE OF TIRES ON THE QUADRA-TRAC UNITS, A DRIVE TRAIN FAILURE CAN OCCUR." NOTE THAT JEEP HAD A RECALL ON THIS TYPE OF FULL-TIME 4 WHEEL DRIVES, BUT EXPLAINED THAT A FIRE COULD RESULT IF A SMALLER SPARE TIRE WAS USED. JEEP SHOULD HAVE GONE FURTHER AND EXPLAINED THAT FAILURE AND FIRE COULD RESULT FROM HAVING TIRES WITH DIFFERENT CIRCUMFERENCES. JEEP HAS A FILE ON MY COMPLAINT, BUT WIL NOT DISCUSS OR ANSWER ANY QUESTIONS. THEY ALSO REFUSE TO ACCEPT ANY RESPONSIBITLTY A

THIS TIRE IS NOT CONSIDERED PART OF THE NATIONAL RECALL DUE TO THE LOACTION OF ITS PRODUCTION SITE; HOWEVER, ALL FOUR TIRES ARE SPLITTING AT THE SAME POINT WHERE THE "VD" TIRES HAVE SEPARATED FROM THE WHEEL. THE CANADA PLANT SHOULD BE INVESTIGATED AND CONSUMERS SHOULD BE ALLOWED TO HAVE THESE TIRES REPLACED AS PART OF THE RECALL. *AK( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )

SHORTAGE OF EVAPORATORS AND FREQUENCY OF REPAIRS INDICATES COMMON PROBLEM

CONSUMER WAS INVOLVED IN A REAR END COLLISION IN WHICH VEHICLE CAUGHT ON FIRE DUE TO THE POSITION OF FUEL TANK. PLEASE GIVE ANY FURTHER DETAILS.*AK

REAR DIFFERENTIAL RUINED FROM USE OF SMALLER SPARE AND DRIVEN ONLY 21 MILES AT 50MPH. UNEVEN TRACTION USING SMALLER SPARE CAUSED VEHICLE TO BE NEARLY UNSAFE AT 50MPH. A FULL SIZE SPARE SHOULD MANDATORY.

INSIDE DOOR PANELS SEPERATED FROM DOOR.THE DRIVERS SIDE IS THE WORST. ALL THE PANELS ARE NOW COMING APART.