2020 Jeep Gladiator complaints

Cluster needs to be replaced mileage@ 116,630. Many other consumers have the same issue. However, no recalls have been issued.

There is already a recall for the 3.5" inch instrument cluster as seen here: [XXX] But there is definitely an issue with the 7" cluster as well. This just happened to me and you can see a bunch of other folks have complained about it with 7" [XXX] Looks like no one will warranty the 7" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle shut off spontaneously. All dash lights lit up. No steering, Could not turn .was able to drift to side of highway and avoid being hit from traffic. Would not start for 10 min. After manny attempts finally started but could not shift into gear. Errors on the dash. Had to turn off and on a few times to get going again.

My instrument panel has started flickering off and on and then goes blank. sometimes it will come back on but other times it stays blank. I know there's a recall on some of these but mine isn't one of them.

My Instrument Panel Cluster went out about a week ago. I turned my jeep on in the morning and it was flickering and very hard to read. I found a recall for the same year, make and model as my Jeep Gladiator but my VIN is not included. This is a serious safety issue as most of the time I cannot see my speedometer or my other gauges. I cannot believe there is no recall. Our local dealership is quoting over a thousand dollars to repair when it is obviously an issue with the manufacturer.

The Jeep cluster failed. There is not a recall on this unit. However there is a recall on others like mine.

Entire instrument cluster went out no gages speedometer warning lamps etc.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving 50 MPH, the instrument panel went blank with the gauges including the fuel gauge displaying 0 before the lights turned off. The contact was able to continue driving the vehicle, and the vehicle was taken to a local dealer to be diagnosed. The dealer confirmed that the instrument panel was blank. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 49,000.

Instrument panel cluster stopped working. Therefore, I do not know my speed, how much gas I have, if my car is in four-wheel-drive, tire, pressure, and many other notifications that are located in this instrument panel I went to CMA Jeep dealer in Martinsburg West Virginia, they did verify that this instrument panel cluster was the issue, but they said this my vin was not under the recall. I’m confused as to why there’s no recall on this particular vin when clearly its and issue, but other 2020 jeep gladiators there is a recall on this particular part. Why is my Jeep not part of this recall.

The dash instrument cluster betweeen the speedometer and RPMs has went out and stopped showing any information. I can’t tell when I am locked into 4 wheel drive, how much gas I have or anything. It’s just a black screen.

The instrument cluster failed resulting in the batteries being drained. This resulted in the vehicle being unable to operate, start and inability to shift. This cause me to be stuck in the middle of traffic.

Instrument cluster shorted and lost power. It is at the dealership. Unable to access vital vehicle information- speedometer, tachometer, fuel, mileage, etc. Other jeeps of similar year have been recalled Component is confirmed failed by dealership where the vehicle has been for the last month. No warnings.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving approximately 45 MPH, the instrument panel went blank. The vehicle was taken to a dealer where it was diagnosed and determined that the instrument panel needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,000.

The vehicle instrument panel went blank and would not display any information.

Jeep Gladiator 7" instrument panel cluster (IPC) screen stopped working. This display shows vital vehicle information such as mileage, fuel level, engine temperature, battery voltage, tire pressure, and other important information. I believe this is a safety issue because of the fact that you have no idea how much fuel you have, which could lead to engine shutting off when fuel is empty. There were no warnings. No lights, buzzers, or any messages in the screen. There is an open recall on Jeep Gladiator and Wrangler models with the 3.5" IPC screen that stopped working (Stellantis recall #30B - issued Sept 5, 2024). My vehicle is a 2020 model with only 20,500 miles, and I am the original owner.

The instrument panel cluster of my 2020 Jeep Gladiator went blank a few months ago. Therefore, my odometer, fuel gage and several other notifications were not visible. The recall Campaign Number: 24V652000 for the instrument cluster panel does not include my vin #. I am looking to be refunded for the $$ I already had to spend to fix this and not sure how to go about getting my vehicle included in this recall.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at an undisclosed speed, several unknown warning lights intermittently illuminated and then darkened. The failure occurred on several occasions. The contact researched and was made aware of NHTSA Campaign Number: 24V652000 (Electrical System) however, the VIN was not included. The vehicle was taken to a dealer where it was diagnosed and determined that the instrument cluster was experiencing internal errors and there was a short circuit. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

- Instrument panel display failure - unable to read fuel gauge, speed, and important warnings/information from the vehicle - Have not taken to dealership at this time but shows as active Recall for my make/model/year 2020 Gladiator - Only shows black screen

Oil cooler leaking

I was driving and my display screen started flickering then went black and now I can’t see any messages, speedometer or fuel level. I have not had it inspected by the dealership yet.

The contact owns a 2020 Jeep Gladiator. The contact stated upon starting the vehicle, the instrument cluster was inoperable. The contact stated that the failure recurred while driving 60-65 MPH. The contact stated that the failure had been recurring intermittently. There was no warning light illuminated. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000(Electrical System); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 78,600.

* Instrument cluster screen went black *unable to see any safety lights, fuel, mileage or anything else displayed here. My Jeep Gladiator was not part of the recall 30B but should be.

The instrument panel cluster of my 2020 Jeep Gladiator is blank, no display. Therefore, my odometer, fuel gage and several other notifications are not visible and makes it hazardous to drive my car. My eyes keep looking to a blank blacked out panel. The recall #30B for the instrument cluster panel does not include my vin #. My Jeep service center said that it is the piece I need and it will cost $2,000 to replace. I do not have the funds for the unit. Please ask them to include my Gladiator in the recall. Thank you.

Vehicle not working properly

The contact owns a 2020 Jeep Gladiator. The contact stated while starting the vehicle, the instrument panel was inoperable. The vehicle was taken to an independent mechanic, and the contact was referred to the local dealer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The failure mileage was 70,000.

The contact owns a 2020 Jeep Gladiator. The contact stated that while the vehicle was parked, while starting the vehicle, the contact became aware that the instrument panel was blank. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 82,422.

The instrument panel cluster has short circuited and failed preventing the display of critical safety information such as speed, fuel levels, and engine temperature, etc. This is the same issue that other jeep gladiators have a recall for code NHTSA recall 24V652, but the service department says my jeep that has the exact same issue is not covered. There was no warning and the dash went out while driving. Please add my vin to the list that should be on the recall so that I can have my jeep repaired by the manufacturer for the safety of everyone around me.

My instrument panel cluster on my 2020 Jeep Gladiator has gone totally dark...no speed, no gas gauge, no temp, no milage, no functionality...no can drive!!! I couldn't even get the emissions tested because they can't record the milage on the vehicle. There is a FCA safety recall (#30B) issued for this exact problem for my exact make/model/year, however the dealership (Premier, Hyannis Ma) says there is not a recall, stating "there's a lot of stuff on the internet, we don't have a recall for that", then handed me a $1300 quote to replace the dead panel cluster. I then called the FCA Customer service, they confirmed the recall existed, however my vin # didn't meet the recall.

Went to go leave for work and my instrument cluster was completely blank. Was unable to see odometer, CELs, sensors, fuel levels, etc. The cluster never turned back on. I was finally able to get it into a dealer to confirm that the cluster and the gateway module were locked up. The mileage on the vehicle is just over 61,000.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at approximately 60 MPH, the instrument panel darkened and became inoperable. No warning light was illuminated. The vehicle was taken back to the residence. A dealer was contacted; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and made the contact aware of NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 52,000.

On or round 11/03/2024 the instrument panel display experienced internal short circuit and all of the cluster gauges stopped displaying information and became blank. As such, the vehicle fail to comply the requirement of the Federal Motor Vehicle Safety Standard 101, "Controls and Displays." Have been setting at the Jeep dealership since 8:30 am, 11/07/2024. Thet say I can not drive the Jeep, and will not replace the cluster gauge until I pay $949.00 to order gauge. A vehicle protection plan I have will replace gauge with a rebuilt one...Have heard no information, when or if this will occur.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the instrument cluster display failed to function as designed. The contact stated that the display screen was black. The vehicle was taken to the dealer where it was diagnosed with instrument cluster failure. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 43,000.

Cruise control suddenly turns off. Clock spring issue with steering wheel. Buttons on steering wheel occasionally don’t work

The contact owns a 2020 Jeep Gladiator. The contact stated while driving 65 MPH, the instrument panel became inoperable. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the instrument panel needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 24V652000 (ELECTRICAL SYSTEM). The manufacturer was notified of the failure. The failure mileage was unknown.

Instrument gauge panel shorted. Recall in affect 30B but my VIN is not affected or covered by recall. My vehicle has less than 33000 miles but is 4 years old so not covered in warranty. Dealership had to replace the instrument panel and is charging me 926.27 for parts and labor

When driving over 50 mph and hit a small bump the jeep goes to shacking "death wobble". I have taken it to the dealership where I had purchased it, and they looked and stated it was a recall. This was back in March 2024. Here it is end of October 2024 and still waiting on the part to be shipped to the dealer ship so it can be fixed. It is unsafe to drive as it is. And is my only vehicle. What is taking so long on the parts

The contact owns a 2020 Jeep Gladiator. The contact stated while driving approximately 65 MPH, the instrument cluster became inoperable and displayed a black screen. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 46,000.

IPC Instrument Panel Cluster started on/off in the digital dash screen since Wednesday morning but coming back to my Moms house it went off. I was able to drive my vehicle back, parked. I got stomach sickness until Sunday I went to turned on vehicle and it didn't started. Now it got me confused. Is it the IPC or the batteries? Vehicle opens, locks but didn't started. Plan on calling authorized dealer for Jeep since I changed the battery this past year for shutting off, think like December 2023. Hopefully, it gets resolved but it might been the IPC since a few vehicles including Gladiator model from 2020 was included. NHTSA Recall number 24V652000. Also Manufacturer Recall Number: 30B fyi.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at 45 MPH, the sun visor had detached both the driver and passenger sides. The vehicle was taken to the dealer where it was diagnosed that the sun visor needed to be replaced. The vehicle was repaired but failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 67,000.

While driving under normal, clear road conditions, my center gauge cluster display went black. I have checked my fuses (both fuses that are assigned to the instrument cluster, both were functioning as designed) and disconnected the negative battery terminal to allow the system to reset with negative results. This puts my vehicle, and others, is an unsafe position because I am unable to tell anything about certain critical vehicle data such as engine temperature, fuel level, mileage, TMPS, etc. I have not taken the vehicle to the dealership yet because I don't feel comfortable driving it. There were no warning lights or problems prior to this issue presenting.

The instrument cluster panel is blank. unable to see mileage, gas level, Speed or anything the instrument cluster will tell us. We ran out of gas on the highway because we cannot see the level. We cannot see how fast we are going. I cannot see the mileage. I cannot read any warnings if there are any to tell me what may be wrong with the vehicle. It is a serious safety hazard. It was brought into Planet Jeep in Franklin Ma for a 30B recall and they told me when I got there there was no fix for the problem at this time. nothing appears. there are no warnings because it does not work it is blank.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the instrument panel failed to function as intended. The contact stated that the instrument panel displayed a black screen. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that a diagnostic fee would be assessed and was informed that the vehicle would be kept at the dealer for a minimum of three weeks. The vehicle was not repaired. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 57,589.

Small driver information screen between tach and speedometer went black, I don't know how much gas, mileage or any vehicle info.

The contact owns a 2020 Jeep Gladiator. The contact stated while driving at an undisclosed speed, the contact became aware that the instrument panel became inoperable. The contact stated that the instrument panel appeared blank, no warning light was illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,000.

The contact owns a 2020 Jeep Gladiator. The contact stated that while driving at an undisclosed speed, the instrument panel went blank. Upon investigation, the contact discovered an email that was received for NHTSA Campaign Number: 24V652000 (Electrical System). The contact called two dealers and was informed that the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was also notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 45,000.

I was under the hood of my vehicle changing air/oil filters and oil yesterday. I noticed several wires had the insulation melted off. I found the ODI Resume Investigation: PE24024 for underhood vehicle fires regarding Jeep and thought this might be exactly what is being investigated. I took pictures. If this site doesn't allow uploading pictures I can be contacted for them.

The contact owns a 2020 Jeep Gladiator. The contact stated that the instrument cluster was inoperable. The vehicle was taken to the dealer, where it was diagnosed with internal failure of the instrument cluster. The dealer determined that instrument cluster needed to be replaced. The dealer informed the contact the vehicle could not be repaired under NHTSA Campaign Number: 24V652000 (Electrical System); because the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,000.

Driving on hwy at 55 miles per hours complete power loss. No engine no electrical. I was able to coast to stop but was not able to activate hazards . I had just had the aux battery for auto start stop replaced by lithia Jeep dealer in corpus Christi

The back up camera freezes and the radio freezes. It won’t turn off until you turn the jeep off and start it up again. The camera will stay frozen with a blue screen I have tons of documented videos but unfortunately this program won’t allow uploads of videos.

When cresting a hill the sun was suddenly shining brightly into the driver's eyes. When deploying the driver's side sun visor, the hinge broke, making the visor flop loosely down, not effectively blocking the sun, and causing driver distraction. When trying to find a repair remedy online, this appears to be a widespread and multi-year problem that the manufacturer is back-logged on the necessary repair parts. The defect is so widely known and spread, that an after market retailer has developed and is selling repair parts to address this manufacturers safety design defect.