2019 Jeep Cherokee complaints

The contact owns a 2019 Jeep Cherokee. The contact stated shortly after receiving routine maintenance at unknown local dealer, the infotainment screen delaminated. The contact also stated that the vehicle would independently call 911. The contact took the vehicle back to dealer where it was diagnosed with needing the radio to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V917000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 66,343.

Every time I come to a red light or a stop sign and apply pressure to the break the voltage of the battery goes down. The vehicle cuts off and it will not start back up. I can be in a traffic jam and apply pressure to the brake and the vehicle will cut off leaving me in the middle of traffic. It will not start back up.

About 1 year after purchasing 2019 Jeep Cherokee, the SUV would stall. This is what happens: stopped at a red light or a stop sign. Foot is on the brake. Once the light turns green , or I can now process beyond the stop Sign, I lift my foot off the brake, to the gas. As soon as my foot is lifted from the brake. The auto park/brake goes on. The brake pedal gets stuck. I am not able to drive. The light turns orange for the parking brake(was not prior) the light turns orange where it states “PULL ON (P) “. Cars in back of me start to beep their horns. I have to then put the car into park (it is currently in drive) . After placed in park, I have to completely turn the engine off. Restart the car/SUV, then go back into drive. There has been times when I was not able to do this (ie restart the SUV). I would have to spend several minutes trying to push (pump) the brake a few times that is locked now. I only have to do this when I am Not able to put the car into park from drive before restarting the car (SUV). This happens without me even adjusting the Brake / Park that reads “PULL ON “ with a “P” and circle. Meaning, the parking brake light is not on when this happens; it is off. I Have brought to the dealership and told they “cannot replicate the problem .” They explain “diagnostics “ were run and there is no issues. I thought maybe it has something to do with electrical and the engine shutting off automatically while stopped a light. I asked if this feature could be turned off and

The automatic start/stop feature shows a warning on the dashboard. The vehicle cut off completely at a stopping point 3 times on me. It’s not suppose to cut off completely, when I took my foot off the break and or pressed the gas the vehicle did not move nor was it still running.

I was driving under the speed limit at night after work and a bull Elk piped out running at fun speed. I barely had a chance to put my foot on the break. I had to a head on collision. My 2019 Jeep trailhawk front airbag deployed. My driver side knee air bag blew my ACL. I no longer have one in my right knee. I have to get a new ACL from a donor “Cadaver” from my understanding the brand of knee airbag are recall. Takata brand. They explode when deployed. It caused multiple problems in my leg. I can’t walk

Service 4wd light came on. PTU needs to be replaced. No dealer within a 20 mile radius had loaners and only 1 had an appointment before October. This is the same issue that was covered in 14-17 jeep recall 20V343 and is now happening in later models. Dealer has had car for 2 WEEKS while i pay out of pocket for a rental. Warranty will only offer $40 per day reimbursement. I am in NY there are exactly 0 rentals for that price. I should not be paying out of pocket for something that should clearly have a recall... AGAIN. On top of all this i have not spoken to my case agent once. Always "on phone" when i call. This is absolutely ridiculous.

At @45,000 miles the 4WD system unavailable service required message and svc 4WD message came on, then every time the Jeep was driven messages would come on. Dealer replaced the PTU. NHTSA has already had a recall on Jeep Cherokee PTU's, but only to model years 2017. I believe Jeep still has a problem with the PTU and the recall should be reexamined to include years to at least 2020.

This Jeep is going to kill myself and or my family. 1st I have already have had the tranny recalibrated less then a year ago and once again it's shifting rough around the same spread 47-53 miles per hour. 2nd. Since the day this was purchased in Dec of 2019 with 10 miles on it. There are dead spots in the acceleration. We have almost been hit a few times as the vehicle will not react to pushing on the accelerator. The recalibration of the transmission does not affect the dead spots that are in the acceleration either. They continued to be there. I cannot afford to keep taking this vehicle into the the shop to have it recalibrated 2x a year. Theese deaths trap should be recalled or removed from being driven as they are going to kill someone. There is no approximate days as it is a daily occurance since purchased.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 30-35 MPH, the vehicle lost motive power. The contact was unable to veer to the side of the road and activated the hazard lights. The contact stated that he was able to restart the vehicle after approximately 25 minutes. The contact stated that the failure had been reoccurring. The vehicle was taken to the dealer who informed the contact that the vehicle could not be repaired under an unknown recall as it had already been completed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 55,000.

The multifunction display delaminated after 30 months of ownership. This caused random phone calls, changes to the navigation settings, seat heater functions to randomly come on/off and constantly rotated through various settings. The results of these daily occurrences have caused very dangerous distractions. More than once I have drifted out of my lane trying to stop things from changing.

When originally took car home brakes would like skip, as though you had hit patch of ice and not stop, slip to stop. Took it in twice to dealer Nothing found wrong. I gave up. Around 25k still doing same but worse stopping ability. I took to fix it shelby twp mi they did inspection and said rotors on all 4 wheels were warped missing spots, like it had been skipping and eating tge rotors the pads had a good 30 percent life left. They had me replace all 4 pads and rotors June 20 2022.a weeks later I notice same skipping sliding not stopping correctly like metal grindingwhen stopping randomly.Less then 1.5 months later they replace front rotors and pads same problem. Shop is now wanting to replace calipers and more. Less then 35k . No accident trying to avoid looking to see recalls

DROVE VEHICLE AND VERIFIED NOISE. RACKED VEHICLE AND CHECKED FOR THE CAUSE OF THE NOISE. FOUND THE PTU OUT PUT BROKEN INSIDE THE PTU, ALSO CAUSED DAMAGE TO THE DRIVE SHAFT. SMOKE IS FROM THE PTU FLUID LEAKING OUT ALL OVER THE EXHAUST SYSTEM AND Note BURNING OFF. NOTE CHECKED FOR THE CAUSE OF THE PTU FAILURE AND FOUND THE FRONT AND REAR TIRES DIFFERENT CIRCUMFERENCE. TIRES WILL HAVE TO BE REPLACED TO PREVENT DAMAGE TO THE NEW PTU

When stopped at a light, the light turned green, the parking break engaged and the car shut off. The car behind me almost rear-ended me. After waiting a minute I put the car in park and tried to start the car again. I had to put the gas pedal to the floor to get the car to start and not stall out. This has happened on multiple occasions. I took the car to the dealer and learned that I had a motor with faulty rings and was given a new motor, however this problem has still persisted. The driver side door also accumulates water. Enough water to hear when making a turn.

The Jeep auto restarted after a sitting at a red light then the car shut off and would not go. The accessory lights were still on and the dashboard indicated the emergency brake was on. Pushed the restart car button but the car did not respond. I manually turned off the emergency break and waited a minute then the car restarted after pushing the button. My safety was put at risk because the light had turned green and the car behind me had started to go. I put my hazard lights on and the car drove around me. Had this happened at a higher speed the car would have ran into the back of me and I'm pregnant so the life of my unborn child would have been put at risk. The problem has not been reproduced. There was no warning that the car was going to experience a problem. After it restarted I checked the battery indicator on the dash board and it was well charged. The only indication that there was a problem during the incident was that the dashboard said emergency break in red.

When stopped the car will engage the emergency break and stall. The car then has difficulty restarting. It will just turn over and over and eventually after letting it sit for a minute, it will restart. The brake light and now the battery light come on. Initally, we thought it may be due to the seat sensor & the car thinking that no one was in it so it was engaging the brake. However, the dealership says the seat sensor is fine. Now it is my understanding this may have to do with the auto start stop and the aux battery not fully charging which causes it to pull power from the main battery. There is no way to permanetly turn off the stop/start. By turning it off temporarily, it causes the aux battery to not charge but if I leave it on my car stalls when stopped. Ive taken it in at least twice when under warranty & they "could not replicate" the issue so it was never fixed. Now it's 3 months out of warranty and is stalling regularly - twice in the last week. They said they may try to get it covered under warranty since Ive brought it in multiple times before but they dont know. It is very unsafe to have the car stall when stopped. Im taking the car in today for them to look at it. Ive spoken to two dealerships and they both told me that this has been an on going problem they have seen on this car recently.

This vehicle was making rubbing noise when cornering at 50-60 mph, and a clunk when accelerating after a coast. The service department found fluid in PTU and the RDM was black, burnt, and full of metal shavings. They recommended to replace PTU, RDM, and some sway bar links. My research online indicates there has been a lot of PTU failures on Cherokees. I was at 61698 miles, just over the 60000 mile warranty and they refused to allow me a good will warranty repair as I was a "second owner". Quoted ~$4000 for repairs. I am a senior citizen, and I don't drive the car aggressively or go 4-wheeling.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40 MPH and accelerating, there was an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the mechanic updated the transmission control module however, the failure persisted. The manufacturer was contacted and a case was filed. The approximate failure mileage was 20,000.

Multiple times when moving the Jeep Cherokee in the driveway suddenly the parking brake engages by itself. Parking brake engages when in reverse backing up or after backing up then putting in drive. This happens never touching the emergency brake switch. The emergency engages on its own. I can turn off(disable) the emergency brake after it automatically engages. This has happened multiple times over the last 3 years after new purchase.

While attempting to accelerate from a stop on a slight incline the battery light came on and I was unable to move forward I was in drive pushing the accelerator but rolling backwards and the power steering stopped working. I put the Jeep in park turned it off and restarted but the same thing happened. After the third or fourth try the Jeep resumed normal operation.

Center dashboard Information Touch Screen is delaminating and causing erratic driveability issues (automatic transmission shifting and lurching at a stop) and most recently navigation mistakes

My dash material is lifting and I’m not sure who to contact. Jeep said this is not an issue but I’m finding many people with the same issue. This has to be a factory defect. How do I get this taken care of.

Front End Differential/PTU. Recall on many Jeeps except this year for the PTU. If system was to fail, cause the transmission to lock up causing a possible accident. Confirmed through a dealership garage, report about it is not in hand yet. But I can get it. Only noticed habit of it was turning the wheel and it would jump trying to turn. Brought to the dealership and confirmed the PTU and Differential Shaft.

Vehicle stalled when slowing to a stop prior to coming to a complete stop, power steering went out and loss of vehicle control almost causing wreck 7/15/22.

The knee air bag on the drivers side is partially hanging out of its compartment , despite never being in a wreck. The engine stalls out during take off ! The anti theft system keeps locking me out

Was driving on the interstate and power steering went out suddenly and vehicle became very hard to control and get off the road

Auto stop shuts off the whole car at a red light when trying to start back up it fails & automatically put emergency break on & leaves us stranded in the middle of traffic. It has happened a handful of times. Also, when the car is completely off & I start to start it up it girls the first time until I try a second time. The car also has trouble accelerating & shifting gears.

Going to work cylinder number 2 piston and rings failed with 72k miles. When I proceeded to call the dealership for parts to have repaired they do not offer parts but a complete engine. The service Manager also proceeded to say they have one in the parking lot with the same scenario. I also did a search online and found another that has failed.

Multiple times, my car's start/stop system has forced my car to shut down while at a stop light. After the hundredth time, I took it to the Jeep dealership. They did find that my car is burning oil and that was possibly the cause of it. They did a fresh oil change and had us watch the consumption and then bring it back in when it lost enough oil to qualify as low. I've burnt 3qt of oil in 2,000 miles! We were told that Chrysler said the acceptable range is 1qt every 1,000 miles. I'm over that, but Chrysler doesn't want to fix the issue.

2019 JEEP Cherokee Trailhawk started making a "cluncking” noise in the front suspension/steering at 12k miles. Reported the issue to the dealer @15k service (July 2020). Dealer stated there was no issue. Reported the noise again at 22k miles (March 2021)-dealer stated that engine oil leak was getting into an electrical plug for the front power transfer/traction control modules and activating features that caused the noise, which dealer “addressed” by stopping the leak. The “cluncking” noise continued getting louder. At about 28k miles, i drove through a puddle of water and the vehicle lost steering control--it pulled hard to the right and needed strong persistent correction to avoid going off-road. I got a wheel alignment and rotated the tires just-in-case. "Clunk" noise continued and every time car hits a puddle/wet pavement with both tires, it pulls to the right, risking loosing total control if i don’t anticipate the pull. Took it to the dealer again @ 32k miles. Informed dealer that the same “clunck” had gotten louder, the vehicle was loosing steering control every time I hit water on the road. Dealer diagnosed a noisy and defective rack and pinion, even though the previous two complaints for the same noise were ignored. I took the car to another dealer and did not inform them of the diagnosis. This dealer also diagnosed a bad rack and pinion system and tie ends and broken engine mounts. I called JEEP Customer Service, who promised to call me back within 24 hours but neve

Svc 4wd light illuminated on instrument cluster. Brought the 2019 Jeep Cherokee in to the Jeep Dealership Service Department. I presented them with my extended warranty paperwork. Upon initial examination, the service department determined the PTU had a catastrophic failure and needs to be replaced. The warranty company sent an investigator out to ensure the repair was needed only to determine that it needs a teardown with digital images for $500.00 customer pocket to be sent to the underwriters to make an accurate determination. Previous Cherokee model years faced the same PTU failures and were covered by a Jeep Recall for faulty manufacturing.

Stop/Start. The jeep will often stop while driving at any speeds, including top speed. It’s as if the stop/start has kicked in abruptly stopping my car as I’m driving. When this happens sometimes, not consistently, the stop/start light will come, or ye automatic brake lift even the motor light, When the situation occurs, I try to carefully pull over if I have not speed from coast to do so. Then I manually shut the ignition off and then re-start my jeep. The engine does not usually want to restart and sometimes takes several tries (as if it’s an old car in cold winter temps). I have even stalled while going through a highway intersection. Because I had just started accelerating when I stalled there was not enoug speed so I stopped in the middle of intersection. Luckily people were able to swerve. I have two friends with the same make, model and year office. Both have experienced the same issues once their vehicles reached 60,000-70,000 miles. Their dealer found the problem to be with the automatic break lock. Unfortunately because I have not completely broke down, dealers have been unable to diagnose my problem. This is a huge danger and hazard. I hope to hear this is a recall or update that will he resolved soon.

I was driving on the highway with cruise engaged at 72 mph. I suddenly lost my power steering. Exited highway immediately to investigate the warning light on the dashboard. Turned the car off for about 3 minutes, but power steering did not reset. Limped the vehicle home where it sits today. Mileage of vehicle is 45050.

PTU failure just like 2014-2016 Cherokee Models

The power steering in my vehicle went out while driving down a major road (speed limit 55 mph) with curves in the road. There were no warning lamps or symptoms of concern prior to the power steering going out causing the vehicle to lock up and the inability to turn or steer the vehicle. Then a “service power steering” light turned on. The vehicle is currently at Dodge Jeep Ram of Troy, AL waiting to be fixed. I was notified today, that the vehicle will need the power steering rack replaced.

The past months I've have been having trouble with my 8.4 Uconnect radio. I was told by a jeep dealership that I need a new radio paying out of my money and another dealership, originally from where I purchase the vehicle, that they can't do anything to help me. The issue is the lamination on the touch screen is peeling and causes the radio to press its own buttons all the time. i cannot use apple car play, Bluetooth, navigation system, USB port, radio, maps, google maps without it going crazy. it takes me longer to get to places with maps and have unable to answer phone calls hands free. I have a 7-month baby that I constantly have in the car and would like to avoid potential accidents. there hasn't been any accidents

The contact called on behalf of her son who owns a 2019 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle inadvertently shut down. The contact waited a few moments and then restarted the vehicle. There was no warning light illuminated. The contact also stated that the instrument panel was blank. Additionally, the brakes would lock while depressed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 41,000.

The Auto Start/Stop will power down at a Red Light and shut the car off completely. I will Have to restart the car at the red light to prevent this from happening. It has happened several times already.

The engine and electrical system will completely shut down while in drive and will not restart right away. This happens in the middle of intersections most often when attempting to make a turn. This has happened up to ten times and in the most recent occurrence the car would not restart at all in the middle of an intersection with our baby in the back seat on a hot day. We were stuck with no A/C and no ability to get the car to start until help arrived. The car was towed to a local JEEP dealership and they said it was due to the thermostat and battery which we replace but it has since happened again. In all occurrences, there were no warning signs before, during or after the engine/electrical failure. Additionally, they stated the ar may be overheating but all occurrences have happened in the first few minutes of driving with no indication of the vehicle being over temperature.

While driving at 55mph. The vehicle shutoff and would not restart. Very dangerous to lose power at that speed. Engine light came on and stayed on. Vehicle would not restart. Engine codes read high voltage on PCM modules, brake modules, automatic transmission modules.

I was driving on a highway and the car completely shut down. there was no ability to start car back up using the power start or by pressing the start button. was unable to shift into neutral to move the car out of traffic, causing a jam. the car needed to be dragged onto a tow bed. took the car to jeep dealership to which no codes came up when they scanned it.

Vehicle will shutdown and stall with no warning primarily when coming to a stop. THE CONSUMER STATED THE 2019 JEEP CHEROKEE EQUIPPED WITH A 2.4L ENGINE HAS A KNOWN DEFECT WITH THE POWER TRAIN. THE CONSUMER REFERENCED RECALL UA9/18V-739.

Automatic transmission keeps stalling when coming to a stop or at a stop.

While driving any speed over 65 mph the hood though latched and closed will flutter. Any attempts at making hood adjustments have not worked, still continues to flutter.

The 8.4" Uconnect screen in my Jeep Cherokee is delaminating. When this happens, the screen will eventually become unusable and I will not be able to access my radio, climate control, safety features, vehicle settings, etc. Additonally, the screen will randomly "click" on different things, meaning that it could, at any time, call SOS or 911. I am unable to use the screen at all while I am driving, so I have to pull over on busy highways to change a radio station or turn on the A/C. This is a widespread issue with vehicles that have this screen.

The power tansfer case went bad at 50,000 miles my friend had the same vehicle and same problem with hers

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at approximately 55 - 60 MPH, the vehicle crashed into a deer. The air bags did not deploy upon impact. The contact sustained chest and back pain, but her daughter did not sustain any injuries. No medical attention was received. A police report was filed. The vehicle was towed to a body shop and was not yet deemed totaled by the insurance company. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was 81,555.

Several times while waiting at stop light car completely shuts off once needing to begin motion. Shut down has taken place during a turn. Car screen completely shut off as well and froze during driving. Car will turn off after trying to restart car. May stall a couple times before turning back on. Warning light shows start/ stop signal with exclamation mark. No lights were on prior to car completely shutting off. The car shutting off in mid turn could have resulted in my children and myself being seriously injured and a car rear ending or t-boning me. This vehicle has not been inspected as original dealer says this issue is not on recall and are currently backed up with vehicles due to being short staffed. Based off information provided the repairs may be costly.

Whenever the oil level gets below 50%, the car stalls when the engine isn’t warm enough usually 5-10 minutes after turning on. If attempting to turn the car stalls and the engine shuts off and steering wheel locks up. Have happened to me 16 different times. The worst occasion is when I was on the high way going 80 MPH and there was a slight turn. While turning the car stalled and steering wheel locked up. I had to brake and went onto the shoulder and luckily stopped before hitting the guard rail. Took to Jeep dealership multiple times and they just said to get a quart of oil and put it in to avoid this. Apparently only for 2.4L engines. Have had only one option to fix the problem, get an entire new engine on my dime.

Vehicle is a 2019 Jeep Cherokee Trailhawk with approx. 23k miles as of 4/28. A NH state inspection failed on 4/28/22 at 3 PM due to front rotors being "very delaminated and pitted" and front brake pads wearing unevenly as a result of the rotor delamination. In the months prior to inspection, stop time/distance was noticeably increased, and light pulsing could be felt when coming to a stop. An appointment to replace the rotors and brakes was made for 4/29/22 at 10 AM. Approximately 1 hour after the inspection, the vehicles in front of me came to an abrupt stop due to an intersection ahead. I was not able to stop in time and hit the vehicle in front of me, which was at a stop. That vehicle then lurched forward and hit the vehicle in front of it. After impact, the front upper and lower airbags deployed very slowly, but did not fully inflate. The radiator cracked as a result of the collision, as coolant began leaking from the vehicle and the vehicle began to smoke prior to me turning it off. There was extensive damage to the lower front bumper and hood, as well as mild damage to the quarter panels. Further damage is unknown at this time, as the vehicle was towed and is being assessed for repairs. No other persons involved in the crash were injured. I have sustained very mild bruising of my left knee from the steering column, soreness in the back of my neck and upper back, soreness in my right hip, and a very mild chemical burn in my throat (presumably from the airbag powder).

Went through a creek water came over my hood and then my stop/start sensor and seat belt dinger won't shut off