2019 Jeep Cherokee complaints

Stopped car at red light. Car died. Totally. Engine cut out. Brakes failed, no steering. Tried to restart multiple times. Luckily light was on a decline. Ended up putting it in N and drifting through intersection and into parking lot. Again, no steering, no brakes. Very frightening. When turning key initially after stall, lights on instrument panel lit up but no engine start. By the time I got into the lot, not even lights. Totally dead. Had it towed to dealer. No idea what's wrong. VIN says no unrepaired recalls but this sounds an awful lot like the " engine stall" recall for 2.4L engines. Bought used with 5k miles. Wondering now if this issue was previously " fixed" and is recurring, if it can be permanently fixed or is an unsafe vehicle. I'm [XXX] and transport 2 grandchildren under 8. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was involved in a single vehicle accident at 5 am on October 5, 2023 on a rural road in Deland, Florida. I was on an unfamiliar road with a sharp curve and as I was trying to slow down the I was unable to slow down or steer the vehicle. It slammed into a cluster of trees and immediately the engine caught fire. I crawled out of the vehicle in pain from the force of the crash and was disoriented. A good Samaritan came to my aide and called the Volusia County Sherriff. I can remember my 2019 Jeep Cherokee Latitude was fully engulfed in very intense flames in less than 8 minutes. It was so intense it set fire to the wooded area. This wasn't the first problem I had with this vehicle. I purchased this vehicle new from a dealer in Bowie, MD in 2019. Since that time I replaced all 4 tires due to numerous flat tires starting around 20K miles. I replaced the battery at less than 25K miles. I had braking issues when going downhill in the Washington DC area which caused me to brake hard. I complained and the dealer said they did an inspection. I also had other auto service companies perform checks. I have most of the service records which have cost me so much. I am a disable Gulf War Veteran on a fixed income. I am now waiting for VIN verification by GEICO because the vehicle burned so hot that the engine block and everything metal (melted). Had I not gotten out so soon I would have burned to death.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 60 MPH, the vehicle lost power steering functionality. The contact stated that the steering wheel became firm. The service power steering warning light was illuminated. The vehicle had been diagnosed. The contact was informed that the failure was due to a faulty steering gear. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was approximately 72,000.

The engine has failed. The cylinder has low compression and the engine misfires and can no longer be ran. When the incident first happened we were left on the side of a busy interstate 3 hours away from home. Upon doing some research MANY other Jeep Cherokee owners for my years make and model have reported the same problem. There was ABSOLUTLEY no warning before the issue arose. We were then left with a hefty car loan for a vehicle that no longer runs. We got two opinions from two mechanics of which both said it’s a manufacture problem and that we did not cause the issue. It would cost 8k or more to fix the problem.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at highway speeds, the front passenger’s side wheel was shaking and vibrating abnormally. The cause of the failure was not yet determined. Additionally, while driving at undisclosed speeds, the vehicle stalled and failed to restart. The vehicle was towed to the local dealer who determined that the battery was faulty. The battery was replaced but the failure recurred. The cause of the failure was not yet determined. The manufacturer was not contacted. The failure mileage was 31,000.

Parking brake has engaged 3 times now while at a stop light.

Vehicle stops accelerating randomly and loses power. Service electronic throttle control light comes on and engine light and traction control light and vehicle will not accelerate or stalls. Had vehicle towed to dealership and the code is saying the PTU is bad and needs to be replaced. This happens all the time, thankfully I’ve been very lucky thus far not having my children in the vehicle with me when it happens as this could cause a very serious accident.

Rear differential failure. This car is my daily driver, and is in circumstances misused. Driving home from work with no warning the differential housing cracked and failed. A failure like this could potentially put myself, other occupants and other drivers on the road a risk by unexpectedly failing with zero warning. There was no sound, nor warning light, the only reason I noticed was when exiting my vehicle I could smell burning fluid. Upon inspection I found that the rear differential housing was cracked, and spewing fluid all over the exhaust.

I was driving approx 30 mph and my car suddenly came to a stop. The parking brake was engaged for no reason and the car would not move. I had to disengage the parking brake and restart the car. There were cars in back of me and luckily I was not rear ended.

Vehicle would randomly not start. Initially, it was several months between episodes. Would not jump-start so I would have it towed to a service center / dealership. Once off the tow truck it would start right up. Diagnosis would not find anything and all systems checked out. After several episodes, I decided to leave it at Jeep dealership so they could troubleshoot. They opened case with Jeep but after several weeks, could not replicate the issue. I spent several hundred dollars between diagnosis and towing costs. A simple google search revealed that it wasn't just me having this exact issue with several Jeep vehicles, and even this same model. Tried to get jeep to buy vehicle back but they denied. They sent me to arbitration and they also denied my case. The vehicle again wouldn't start and sat in my yard for 2 weeks, however, all of the Jeep dealerships within 50 miles of my home were "behind/full" and couldn't get to me for several weeks. I threw money at it and replaced the starter. The vehicle started back up and I sold it. It was the most frustrating experience ever and I felt that it's a known issue with Jeep and they refuse to recall/fix. They were willing to pay for some of my costs as long as a Jeep dealership did the repairs. Sounds like an admission of guilt to me.

Failure of the power transfer unit.

PTU not functioning. Safety recall only for 2014-2017. Same issues for later models.

Total loss of motive power at 50MPH. Independent mechanic diagnostics report check engine light code P0EA7 “Auxiliary Cooling System Performance”. Independent mechanic diagnostics, determined no compression in cylinder 1.

The auto stop start feature is causing the car to stall out and shut off during a complete stop. The car check engine, light and auto start lights turn on. Then the car starts shaking and vibrating. It’s very unsafe to drive vehicle!

URGENT: Date of near life & death situation.10-6-2023.This 2019 KL Cherokee lost accelerating power while in heavy traffic. As the car was losing speed the "D" drive indicator on center dash started flashing a moments later 2 messages displayed: Msg 1: Service transmission Restart in Park with vehicle @ zero speed. Msg 2: Shift to park or neutral Press brakes and select gear. (Center dash is the screen between tachometer and speedometer) Followed instructions, turned key to off position for a few seconds then started engine placed shifter in drive, accelerated engine to 2000 RPMs, car failed to move. Turned key off a second time, waited about 18 seconds for the mileage readout to clear then another 6 seconds (+-) for the outline light bars for the center screen to clear. Then when started it engaged a drive gear. Even in residential areas there are large trash trucks and large delivery trucks hurrying about, added to this vehicle faulting in roadway much less a center lane on the interstate with no time to pull out of traffic. Don't trust the car seat and booster seat even with air bags to save your children. Action is required to remove these vehicles from service after it has been proven the manufacturer cannot supply the dealership with a successful repair for a well documented failure of a common safety hazard in many of their vehicles. The dealership did not duplicate the problem but did confirm all of the information supplied them matched with the faults stored in PCM M

While stopped at a stop light the car just died, no warning lights. It just went from running to dead. I was blocking a lane of traffic and could not put the car in neutral as nothing was working. I had to call for police assistance due to traffic and being in a vulnerable position, he was able to manually put the car in neutral and push me onto the grassy median to wait for a tow truck. After I had my car towed home I was able to jump start it with jumper cables.

While sitting in a parking lot waiting for my children after school my vehicle went from running to dead. No warning lights just dead. As this had previously happened to me I found someone to jump may car and it started right up. It is as if the battery just dies and the car shuts off but nothing works. BUT when I had the battery checked it was found to be in good working order.

Driving on the highway fortunately about 20 MPH and the jeep Cherokee limited died while moving. Could not restart it and had to get towed off the highway . Jeep dealer said it was because of a dead battery that could not hold a charge. Never in 4 years had a problem . Not sure why a dead battery would cause the jeep to shut down completely while moving. Battery replaced and now the radio is dead according to the dealer . Have not picked the jeep up yet

Questions answered in order: Major component glitch, messages for most components appeared on screen, Air bag, Transmission, zero speed, annunciator alarming, will try to duplicate and take pictures. Car stalled in road as driving. In process No indication prior to failure, all at once.

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 60 MPH, the steering wheel was pulling to the right and the left. The contact stated that the movement was very slight; however, the failure required corrective steering to maintain the position in the lane. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, but the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 12,000.

Ptu transfer case failing at only 79k miles may case other issues

Ptu transfer case failed ad leaking 79k miles obviously it’s pre-failure. Girl friends car in shop for same reason and others online stating same issues as the 2014 recalls

The electronic parking brake came on while turning slowly. It triggered an error code in the Shift Solenoid A Control , error code P0973. When I turn off the car, wait then turn it on again, it works fine. This has been happening for about 2 years every few months. I took it to the deal when it happen a few months ago, but they couldn't reproduce it. It happens randomly. The vehicle has not been inspected for this occurrence. There were no warning lights or messages prior to it happening.

I know there is a recall for the air bags and my air bag light came on and said service airbag’s system. I read y’all’s article that says keep a watch on my dash board and this is a safety concern and very dangerous if i wreck or someone wrecks into me and my airbags don’t go off.

One day as I was leaving out of a store parking lot I pulled into oncoming traffic and my emergency brake automatically turned on and stopped me in the middle of the road. This situation was extremely hazardous for me and my [XXX]. I am now aware that the emergency brake automatically engages if your car is not secured (door(s) is still open). I believe this feature is very dangerous and should be fixed immediately. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving down I-55 S in Marion, Arkansas on 21 September 2023 at 620 in the morning headed towards Memphis when I heard a crack and glasses shattering above my head. I knew my sun roof had to have been broken. I pulled over and opened the automatic shade and my entire sunroof had been shattered. The inside of my car was completely covered in glass. There was no object that I saw that could have done this, it was roughly 65F outside, at 620am, with clear skies. I had to drive back to my boyfriends house in Marion to leave the car in his driveway and call my insurance company to file a claim and reserve a rent a car. There is still glass shards sticking out of the sunroof, which I cannot remove without injuring myself or furthering damaging the roof. The car is currently available for inspection and hasn’t not been inspected. There was no warning signs. I had opened my sunroof just last week and had no issues, there wasn’t any cracks or damages. I was driving roughly 70 mph and had several cars around me including a semi trailer, had I not had my shade closed I would have been covered with glass and may of gotten glass in my eyes which would have impacted my ability to see and may have caused an accident.

Recently a light for Service 4 Wheel Drive came on in my 2019 Jeep Cherokee. Since my Powertrain warranty is out of reach by 3,000 miles (63,000 miles) I am now forced to pay over $3,000.00 out of pocket to replace the PTU on my 2019 vehicle that only has 63,000 miles on it. The recall for earlier models does not cover they year of my vehicle, but I feel that it may not have been fixed with the 2019 model. If the PTU would have gone out while driving, I could have lost complete forward movement of the vehicle and it could have put both me and my young daughter in severe danger. The Service 4 Wheel Drive light is now on constantly and I was given no other choice but to pay to have it fixed for the safety of my daughter.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the contact came to a stop sign and the vehicle auto-stop; however, while attempting to accelerate after coming to a complete stop, the vehicle stalled. Additionally, the emergency warning brake light illuminated intermittently. The vehicle was taken to the dealer; however, the dealer was unable to diagnose the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 73,000.

This is my second complaint regarding a Jeep and this time about a 2019 Jeep Cherokee 4x4 Limited, I turned in a complaint re: 2019 Jeep Compass as they both have the same problem. The stop/start system has drained the secondary battery, in turn draining the car battery, in turning almost killing the alternator, The failure left me in the middle of a busy intersection with no possible way to restart the car. It could easily have gotten me killed. There was no warning , no light, no nothing. There is an extreme failure in this system and I want to know why the mechanics for Jeep do not tell you that the secondary battery is a problem and will be again as it isn't changed out when the car battery is replaced. (the demise of which is a result of the failure of the secondary) t is a n unnecessary and a lousy one,

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle randomly accelerated. The RPM had increased to a high level. The 4WD service message was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the PTU needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that while driving at an unknown speed, there was an abnormal dinging sound. There were no warning lights illuminated. The vehicle was taken to the same local dealer, where it was determined that the PTU was blocked and not working. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 114,000.

I received a warning light on my dash board SVC 4WD. I took my car to the dealership and was told I need my PTU replaced and the cost was estimated at $2,255.67. I did some reach and found a recall for this same issue in earlier vehicle year models. I am frustrated by the fact that my Jeep is obviously having the same issue and could potentially put my safety at risk yet my vehicle year is not recalled. I am forced to pay thousands of dollars out of pocket because my vehicle model isn’t recalled. I need action taken to have my vehicle recalled so that my Jeep can be repaired.

The contact owns a 2019 Jeep Cherokee. The contact stated while reversing at approximately 3 MPH, the parking brake light illuminated, and the parking brake independently engaged. The contact turned off and restarted the vehicle and was able to disengage the parking brake. The contact stated that the failure was intermittent, however the parking brake had recently engaged while the vehicle was rolling forward in neutral while going through a car wash. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The contact researched online and related the failure to NHTSA Action Number: PE22009 (Parking Brake) open investigation. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.

My steering and braking go completely out of control when my Uconnect radio goes crazy and switches to different stations,modes etc. I lost control of my steering and braking which lead me to run a red light and nearly crash.

I find it very interesting that no one ever called me and you have closed my case . I wrote to you & told you the dealer on St. Thomas did not do windshields , Carribbean Auto Mart zip code 00802. I purchased my car at Arrigo in WPB , FL 33411 . I recently relocated to STT and shipped my car here. A 12 inch dead branch (which I have kept) hit my windshield and caused this damage on the inside and out. Obviously , the windshield was faulty or this serious damage would not have occurred, causing glass chards to come inside the vehicle. I have received no assistance from you have spoken to numerous outsourced customer service agents that I could not hear because of the chickens in the background and now you have closed my case. I was without a car for 3 weeks as the windshield was unstable and I could not drive the car as it was unsafe . I had to order a windshield and have it shipped here and installed. I would like to be compensated for my windshield and would like the address of your safety engineers to send the stick to them . Had it hit on the drivers side I would have been injured. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Radio functions are not working which includes GPS, general radio functions such as stations and volume, Bluetooth functions that interfere with basic safety and communications. Almost all functions of this car flow through the radio.

The contact owns a 2019 Jeep Cherokee. The contact stated while attempting to start the vehicle, the PUSH to START button failed to function as needed. The contact stated she replaced the batteries in the key fob; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.

The car lost acceleration power when driving, showed no codes, and displayed a message to shift to park and restart car. This incident happened twice including after the car was taken to the dealer, who could not find anything wrong with the car. A google search revealed several 2018 vehicles with that problem and a recall for 2017 models and earlier; however, the 2018 model has not been recalled and should be.

I know it's on recall last year but it's happen when driving on freeway over 70miles per hrs and I can feel my steering wheel like not turn like something stop the steel then I can turn or change line on the freeway

Power transfer unit bad. Confirmed by independent repair shop. 4wheel drive unavailable and service 4wd lights illuminated on dash. Part on back order with no release date.

I believe my PCM went bad.

We were driving down the road at about 60MPH and the engine just quite running. With the flow of traffic, I was almost hit in the rear end, but I was able to safely move to the shoulder of the road. The car would not restart and we had it towed to dealer. The dealer informed me it needed a new engine. Upon inspection and removal of the head of the engine, the #3 cylinder piston was melted and had zero compression and the #1 cylinder piston was partially melted and had zero compression as well. All regular maintenance was performed on the vehicle. We have the 2.0l vin N. No warning lights or codes were illuminated or present at the time of or after the incident.

PTU failure 4 will drive problem

The contact owns a 2019 Jeep Cherokee. The contact stated while driving from a complete stop, the accelerator pedal was depressed, and the vehicle failed to respond. There was no warning light illuminated. The contact depressed the accelerator pedal down to the floorboard and the vehicle responded, however, the transmission shifted hard. The contact stated that the transmission was not shifting into the intended gear while driving at various speeds. The dealer was notified of the failure. The vehicle was not diagnosed. The contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.

Driving with my children and car started to shake a little when getting on highway, while on car started shaking violently and felt was going to die. I had to drive like that to get to an exit and was able to pull over. Turned the car off and turned back on. And same, then check engine light came on but not flashing. After getting it to a mechanic and the dealer was told my cylinder blew. And the engine is done. Felt that was a safety risk for me to driving with my children like that and now we are without a car. If someone maintains their car and gets regular oil checks then how is it possible for an engine to blow.

While stopped at a stop sign, my emergency brake came on by itself and would not release. I was able to shut the vehicle off and then release the brake.

The contact's daughter owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, there was an abnormal sound coming from underneath the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a crack in the exhaust pipe and that the exhaust system needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and advised the contact that the VIN was not included in a recall related to the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.

My breaks make metal on metal sound when breaking. Dealer has confirmed and attempted to fix 6 times the last time they had my Jeep 12 days I got it back this past Friday and still makes the same sound. Makes me feel very unsafe and it appears the dealer has no fix for this

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 60 MPH, the steering wheel seized. The contact was able to veer to the side of the road. The message "Service Power Steering" was displayed. The contact was able to drive to the residence. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The failure mileage was approximately 90,000.

SERVICE 4WD LIGHT CAME ON. JEEP DIAGNOSED IT AS A BAD PTU. NEEDS TO BE REPLACED. SOUNDS LIKE A VERY COMMON PROBLEM FOR JEEP CHEROKEES IN EARLIER MODEL YEARS AND SPECIFIC VIN#'S IN 2019. THIS IS A VERY COSTLY REPAIR AND IT IS AT NO FAULT OF MY OWN. NOT TO MENTION THE HUGE SAFTEY ISSUE IT COULD HAVE CAUSED IF MY VEHICLE LOST POWER WHILE DRIVING. JEEP NEEDS TO DO SOMETHING ABOUT THIS.

Lug nuts swelling making tire removal impossible.dealer changed with special tools at a cost of $231. This is a safety issue as flat tire unable to be changed.