WHEEL HUBS ALL.DEFECTIVE WILL NOT COME.OFF , NO SPARE TIRE WAS INCLUDED WITH PURCHASE DEALER PROMISED FOR 2 HRS TO GET A SPARE TIRE FOR TRUNK OF JEEP , AND NEVER DID JUST EXCUSES , DURING ROUTINE SERVICE UNDER WARRANTY I WAS NOTICED 2 MONTHS AGO ALL WHEN HUBS ARE DEFECTIVE DEALER TUTTLE CLICK JERP IRVINE CA REFUSED TO REPAIR WITHOUT COST DEMANDED $300 TO.REPLACE OTHER TITTLE DEALER IN SAN JUAN SAID IS JUNE 2019, DEALERS JOB TO REPAIR BECAUSE ALL KEEPS HUBS DEFECTIVE 2015.
2015 Jeep Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →
I WAS JUST DRIVING ON THE FREEWAY WHEN ALL OF THE SUDDEN, MY CHECK ENGINE LIGHT TURNS ON, AND A MESSAGE POPS UP ON MY DASH THAT SAYS, "SERVICE TRANSMITION." THEN I COULDN'T ACCELERATE AT ALL, EVEN IF I PUSHED DOWN ALL THE WAY ON THE GAS. MY CAR IS LITERALLY AT 60,600 MILES RIGHT NOW, SO OF COURSE THAT JEEPS WARRANTY FOR POWER TRAIN WOULD STOP RIGHT AT THE 60,000 MILE MARK. THIS IS ALSO THE 4TH ISSUE I HAVE HAD WITH THIS JEEP IN 2 YEARS. MOSTLY BEEN ELECTRICAL PROBLEMS. ALSO NOTICED THAT THE PERSON THAT REPORTED AN ISSUE RIGHT BEFORE ME IS HAVING THE SAME PROBLEMS, AND WE ARE BOTH LOCATED IN COLORADO. SOMETHING SEEMS REALLY SKETCHY ON JEEPS END AND I SHOULDN'T KEEP HAVING TO PAY FOR JEEPS ISSUES. JEEP NEEDS TO BE ACCOUNTABLE FOR THIS ISSUE AS IT WILL LEAD TO A LAWSUIT.
IN DRIVE, WHEN I STOP AS IT IS STOPPED WITH BRAKE DEPRESSED AS IT IDLES IT SHIFTS (I'M ASSUMING DOWN SHIFTING) VERY HARD. WHEN IT DOES THAT THE MESSAGE "SERVICE TRANSMISSION" IS SHOWN ON THE CONTROL DISPLAY AND THEN TURNS THE SERVICE ENGINE LIGHT ON. IT STAYS ON FOR AN UNDETERMINED AMOUNT OF TIME EVEN WHEN I SHUT THE JEEP OFF AND TURN IT BACK ON. BUT RANDOMLY THEN AFTER I TURN THE JEEP OFF, WHEN I TURN IT BACK ON THE SERVICE ENGINE LIGHT IS OFF. THAT THEN SINCE THE SERVICE ENGINE LIGHT DOES GO OFF, CAN NOT GET A DIAGNOSTIC DOWN. IT HAS HAPPENED SEVERAL TIMES IN THE NEAR PAST AND THEN IT DID AGAIN TODAY, JULY 12, 2019.
WHEN I START THE VEHICLE IT REVS HIGH AND WHEN I TAKE OFF IT JUMPS/HESITATES. AS I AM DRIVING, THE WARNING BELL WILL "DING" A WARNING AND THE ENGINE JUST CUTS OFF. MESSAGE ON DASH TELLS ME I AM UNABLE TO SHIFT AND MUST PUT CAR IN PARK TO SHIFT. I AM UNABLE TO ACCELERATE OR TURN MY STEERING WHEEL AND AT A COMPLETE STOP. ALSO AS I MAKE A TURN AT A STOP LIGHT, THE WARNING "DING" WILL HAPPEN AND NO MESSAGE IS DISPLAYED ON DASH. THESE PROBLEMS HAVE OCCURRED WHILE THE CAR IS "IN MOTION"! NOT STOPPED!
"SERVICE SHIFTER" NOTIFICATION COMES ON THE DASHBOARD. A SEARCH OF THE WEB FINDS THIS IS A COMMON PROBLEM AND THAT JEEP DOESN'T KNOW WHAT THE ISSUE IS. SEEMS LIKE ENOUGH IS HAPPENING TO WARRANT A RECALL.
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE OVERHEATED AND STALLED IN HEAVY TRAFFIC. BETTENHAUSEN CHRYSLER DODGE JEEP RAM (8355 W 159TH ST, TINLEY PARK, IL 60477, (708) 532-2665) STATED THAT A LOANER VEHICLE WAS NOT AN OPTION. SOUTH OAK JEEP DODGE CHRYSLER RAM (4550 LINCOLN HWY, MATTESON, IL 60443, (708) 747-7950) INDICATED THAT THE REPAIR WAS COVERED BY A POWER TRAIN WARRANTY TO SERVICE THE ENGINE. THE MANUFACTURER LATER STATED THAT THE FAILURE WAS DUE TO USER ERROR. THE DEALER INDICATED THAT THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND DID NOT STATE IF THE POWER TRAIN WARRANTY WOULD COVER THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.
WHEN SLOWING TO ALMOST A STOP BUT NOT FULLY STOPPING, VEHICLE DOES NOT SELECT A GEAR IMMEDIATELY WHEN THE ACCELERATOR IS PRESSED. THE VEHICLE WILL NOT ENGAGE A GEAR FOR SEVERAL SECONDS WHIC RESULTS IN BEING UNABLE TO ACCELERATE ALL. WHEN THE VEHICLE DOES ENGAGE A GEAR, THERE IS A SUDDEN JOLT IF THE ACCELERATOR IS STILL PRESSED. IT IS A SAFETY CONCERN BECAUSE WHEN THE GEAR IS NOT ENGAGED YOU CANNOT ACCELERATE THE CAR AT ALL UNTIL IT FINALLY ENGAGES.
MY 2015 JEEP CHEROKEE TRAILHAWK WHEN STARTING THE VEHICLE OR DRIVING THE RED LIGHTS ON THE SHIFTER WILL ALL TURN ON AND THE INSTRUMENT CLUSTER WITH DISPLAY A SERVICE SHIFTER SCREEN. SOMETIMES WHEN THE VEHICLE IS PARKED I CAN SHUT OFF THE CAR AND TURN THE CAR BACK ON AND RESET OTHER TIMES WILL IT RESET.
ENGINE WAS COMPLETELY REPLACED, ALSO THE AC COMPRESSOR BROKE RIGHT AFTER THE ENGINE WAS REPLACED. THERE HAS BEEN RECALLS ON 75K OTHER JEEP CHEROKEES, SAME YEAR.
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHEN THE CONTACT PARKED THE VEHICLE, IT FAILED TO RESTART. WHEN THE CONTACT MADE ANOTHER ATTEMPT, THE VEHICLE RESTARTED. THE FAILURE OCCURRED SEVERAL TIMES. THE CONTACT ALSO STATED THAT WHEN THE VEHICLE WAS IN ANY GEAR, IT JERKED AND MADE A LOUD NOISE. ALSO, THE TRANSMISSION INDICATOR BLINKED ON AND OFF. ON ANOTHER OCCASION, WHEN THE VEHICLE WAS STARTED, THE RPMS INCREASED VERY HIGH WITHOUT THE ACCELERATOR PEDAL BEING PRESSED. JIM BROWNE CHRYSLER JEEP DODGE RAM OF DADE CITY (12020 US-301, DADE CITY, FL 33525, (352) 353-0704) ADVISED THAT THE VEHICLE BE BROUGHT IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER AGREED WITH THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000.
LIFTGATE OPERATES INTERMITTENTLY. IT WILL GET TO THE POINT IF IT OPENS THEN IT WILL NOT CLOSE AND LATCH. THE VEHICLE WAS STATIONARY IN PARK DIDN'T MATTER IF THE ENGINE WAS ON OR OFF.
WHEN TEMPERATURES REACH BELOW FREEZING OR ABOVE 80 DEGREES, MY CAR WILL SEND AN ERROR MESSAGE WHEN I PLACE THE CAR IN REVERSE. THE ERROR MESSAGE READS, 'SERVICE SHIFTER'. WHEN THE CAR IS THEN PLACED IN PARK AND TURNED OFF AND BACK ON, THE ERROR MESSAGE WILL LEAVE THE SCREEN. ALSO, THREE MONTHS AGO, MY CAR WOULD STALL WHILE DRIVING. AFTER LOOKING INTO THE ISSUE I FOUND THAT THE OIL HAD BEEN COMPLETELY DRAINED AFTER AN OIL CHANGE WAS ISSUED IN THE PREVIOUS MONTH. THERE WERE NO SIGNS OF LEAKS. AFTER FILLING THE CAR BACK UP WITH OIL THE ISSUE DID NOT OCCUR AGAIN. THIS MAY BE RELATED TO THE FIRST ISSUE.
FOR THE THIRD TIME I HAVE HAD THE SERVICE SHIFTER LIGHT COME ON THE CAR ONLY HAS 36,000 MILES. THERE IS ALSO SIGNIFICANT ISSUES WITH THE DRIVE TRAIN, SHIFTING , MAKING A FAN HUMMING SOUND AND THE CAR NOT ACCELERATING AND HITTING TOP RMPS IN THE RED. MY CAR PREVIOUSLY WAS AT A JEEP DEALERSHIP AND THEY CLAIM NOTHING IS WRONG, COMPUTER RESET AND ISSUES ARE STILL OCCURRING
SERVICE SHIFTER LIGHT CONTINUES TO COME ON FOR THE TRANSMISSION. CAN ONLY BE RESET BY TURNING THE VEHICLE OFF AND THEN BACK ON. WHEN THIS HAPPENS, FOUR WHEEL DRIVE DOES NOT WORK, THE VEHICLE SHIFTS IMPROPERLY AND LUNGES AT LOWER SPEEDS AND THE GAUGE CLUSTER ON THE DASH WILL ONLY SHOW 'SERVICE SHIFTER' TENDERING IT USELESS. THE LIGHT COMES ON WHILE DRIVING OR STOPPED AND AT VARIOUS DRIVING CONDITIONS. THIS HAS BEEN A PROBLEM FOR MONTHS AND IS NOT COVERED UNDER THE EXTENDED POWER TRAIN WARRANTY.
ONCE THE VEHICLE IS ON THE ROAD, WHEN CALLING FOR ADDITIONAL POWER, THE TRANSMISSION DOES NOT RESPOND. TRANSMISSION STAYS IN CURRENT GEAR AND WILL NOT ALLOW VEHICLE TO ACCELERATE. SERVICE TRANSMISSION LIGHT AND ENGINE LIGHT BOTH COME ON EACH TIME THIS HAPPENS. IT SEEMS EVERY TIME THIS CONDITION OCCURS, IT'S APPROXIMATELY 20 MINUTES INTO THE DRIVE WHETHER IT BE ON THE HIGHWAY OR CITY DRIVING.
WHILE IN MOTION, I WOULD GET A MESSAGE ON THE DASHBOARD SAYING "SERVICE SHIFTER." I'VE SEEN THIS MESSAGE POP UP ABOUT 10 TIMES NOW WITHIN A THE LAST 6 MONTH SPAN. I'VE GOTTEN IT FROM THE DEALERSHIP IN 2017. MY VEHICLE IS AT 75K MILES.
SERVICE SHIFTER
SERVICE SHIFTER MESSAGE ALL LIGHTS ON GEAR BOX ALL LIT NO CHANGE WHEN OUT INTO GEAR
TRANSMISSION
CAR STALLING AT LOW SPEED AND ALSO AT STOP. TAKES SEVERAL ATTEMPTS TO GET MOVING AGAIN. WENT IN FOR SERVICE AND CAR VIRTUALLY OUT OF OIL. WAS NOT EVEN CLOSE TO NEEDING AN OIL CHANGE. LESS THAN EVERY 1000 MILES THERE IS AN OIL LOSS OF ATLEAST A QUART NEEDING TO BE ADDED AT OIL CONSUMPTION TEST. EXTREMELY DANGEROUS TO DRIVE AND ANY TYPE OF RESOLUTION FEELS WORLDS AWAY WHEN OUR SAFETY IS JEOPARDIZED.
THE TRANSMISSION WAS STUCK IN NEUTRAL AND REQUIRED A TOW TO A DEALERSHIP TO HAVE IT REPAIRED. EVEN THOUGH IT IS UNDER WARRANTY, JEEP DENIED THE WARRANTY CLAIM, AND COULDN'T TELL ME WHY IT HAPPENED.
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE THE VEHICLE WAS AT A STOP SIGN WITH THE BRAKE PEDAL DEPRESSED, IT ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AUSTIN CHRYSLER JEEP DODGE RAM (2905 W OAKLAND AVE, AUSTIN, MN 55912, (507) 433-8877) FOR A SECOND DIAGNOSIS, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 58760311. THE FAILURE MILEAGE WAS 62,457.
AIR CONDITIONER STOPPED WORKING. UPON FURTHER INVESTIGATION, MECHANIC INFORMED ME THE PROBLEM ORIGINATED FROM A FAULTY EVAPORATOR SYSTEM. CURRENTLY, THE REPAIR ESTIMATES IS OVER $2000 DUE TO REPLACE THE EVAPORATOR, COMPRESSOR AND FREON. BASED ON JEEP BLOGS, IT HAS BEEN IDENTIFIED THAT JEEP HAS BEEN AWARE OF THIS FAULTY EVAPORATOR PROBLEM, BUT WILL NOT TAKE RESPONSIBILITY. PER JEEP BLOG, ANOTHER GRAND CHEROKEE OWNER WROTE: DEALER'S SERVICE WRITER IMMEDIATELY TOLD ME THAT 85% OF THE TIME WHEN THE A/C GOES OUT IN THIS VEHICLE IT'S THE EVAPORATOR INSIDE THE CAR BEHIND THE DASH. UPON FURTHER EXAMINATION BY THE REPAIR TECHNICIAN THAT'S WHAT NEEDED TO BE REPLACED. I ASKED IF THEY REPLACE THE EVAPORATOR WITH THE SAME PART AND HE SAID NO, THEY NOW USE A DIFFERENT SKU REPLACEMENT EVAPORATOR. OBVIOUSLY, JEEP IS AWARE OF THIS PROBLEM AND HAS MADE CHANGES TO FIX IT.
"SERVICE SHIFTER"WARNING INTERMITTENTLY STAYING ON. RESETS SOMETIMES BY RESTARTING CAR.. WAS SERVICED FOR THIS TWICE BY DEALER UNDER WARRANTY. NOT SURE WHAT MIGHT HAPPEN IF IT COMPLETELY FAILS WHILE DRIVING. HAPPENS MOVING OR STATIONARY.
SERVICE SHIFTER SERVICE SHIFTER KEEPS POPPING UP AS I'M DRIVING. STREETS AND HIGHWAY.
MY JEEP SHIFTER SERVICE LIGHT HAS COME ON AT APPROX 46650 MILES. I TOOK IT TO MY LOCAL MECHANIC (ACTIVE MILITARY OVERSEAS) AND HE SAID I'M ONE OF SEVERAL JEEPS HE HAS SEEN THIS WEEK WHO HAVE COME IN WITH THE SAME CONCERN. RIGHT NOW MY CAR STILL OPERATES NORMAL WITH THE EXCEPTION. OF THE SERVICE SHIFTER MESSAGE NOT GOING AWAY BUT IT'S ODD THAT SO MANY VEHICLES IN THIS AREA WOULD HAVE A SIMILAR PROBLEM AT THE SAME TIME.
WAS PARKED AT THE STORE GOT IN AND STARTED IT. IT HICCUPED ON STARTING. SHIFTED TO REVERSE AND A HUGE CLUNK HAPPENED. I REVERED AND SHIFTED TO DRIVE AGAIN A HUGE CLUNK. ONCE DRIVING IT HAD NO POWER AND SERVICE TRANSMISSION AND PARKING BRAKE CAME ON.
THE 9-SPEED AUTOMATIC TRANSMISSION HAS BEEN EXPERIENCING PROBLEMS FOR ALMOST A YEAR. THE TRANSMISSION LURCHES, HESITATES ON ACCELERATION, SHIFTS INTO NEUTRAL, AND MAKES CLUCKING SOUNDS WHEN SHIFTED INTO DRIVE. MY DEALER (SHERIDAN MOTORS) TRIED TO REPAIR THE PROBLEM WITH A SOFTWARE UPDATE IN JANUARY, 2019 (SEE ATTACHED INVOICE), BUT THE PROBLEM PERSISTS. RECENTLY, WHILE DRIVING ON I-25 NORTH OF DENVER, CO, THE TRANSMISSION HESITATED FOR SEVERAL SECONDS ON ACCELERATION AND DROPPED SPEED FROM 75 MPH TO 61 MPH. THIS ALMOST CAUSED US TO BE REAR-ENDED BY FOLLOWING TRAFFIC. I NO LONGER CONSIDER IT SAFE TO DRIVE MY 2015 JEEP CHEROKEE. I HAVE READ MANY STORIES OF JEEP OWNERS HAVING THE SAME CONTINUOUS ISSUES WITH THESE 9-SPEED AUTOMATIC TRANSMISSIONS, AND I THINK ALL VEHICLES WITH THESE TRANSMISSIONS NEED TO BE IMMEDIATELY RECALLED.
THE 2015 JEEP CHEROKEE LATITUDE 44..SHUT DOWN IN MOVING TRAFFIC .DASH STATED TO PUT CAR IN PARK TO SHIFT GEAR.VEHICLE WAS ALREADY IN GEAR.VEHICLE STARTED BACK UP AND I MADE IT TO A GAS STATION WHERE IT SHUT DOWN AT THE PUMP.VEHICLE HAD TO BE TOWED TO THE DEALER. THIS IS THE THIRD TIME SINCE I PURCHASED THE VEHICLE IT HAD TO BE TOWED FOR SHUTTING DOWN IN MOTION. I BOUGHT THE CAR BRAND NEW IN MAY OF 2015. HAS 51K MILES ON IT NOW. ALSO IT SHIFTS IRATICLY. THE CRUISE CONTROL ACCELERATES ON IT'S OWN. SOMETHING MUST BE DID ONE OR PEOPLE WILL GET HURT .
ON 5/23/19 AND 5/27/19 VEHICLE LOSES POWER WHILE DRIVING, ENGINE SHUTS DOWN, STEERING LOCKS AND THE DASH LIGHTS UP WITH A MESSAGE THAT SAYS PUT VEHICLE AND "PARK" AND THEN SELECT DESIRED GEAR. I HAVE SMALL CHILDREN. THIS HAS HAPPENED TWICE IN THE LAST MONTH.I KEEP MY VEHICLE UP TO DATE ON MAINTENANCE/SERVICE. I READ OVER 100 PEOPLE'S EXACT SAME COMPLAINTS ON LINE. IT DOESN'T MAKE SENSE THAT I AM PAYING A CAR PAYMENT, HAVE LESS THAN 45,000 MILES ON MY VEHICLE, AND HAVING THESE KIND OF SAFETY CONCERNS. TODAY, MY CAR DIED WITH NO WARNING ON A BUSY ROAD, GIVES ME APPROXIMATELY 10 SECONDS TO PULL TO SAFETY BEFORE THERE IS NO SPEED/ABILITY TO MANUEVER THE VEHICLE. IT IS RIDICULOUS THAT THE RISK IS SO HIGH, AND THE NUMBER OF COMPLAINTS LISTED ON LINE SHOW A SERIOUS ISSUE WITH THIS AMONG HUNDREDS OF VEHICLES BY JEEP AND NOTHING. THE DEALERSHIPS/SERVICE CONTINUE TO MAKE COMMENTS LIKE "WE WERE UNABLE TO REPLICATE THE ISSUE". TO BE SPECIFIC: DRIVING AT ABOUT 25 MILES PER HOUR, STRAIGHT FOLLOWING A RIGHT OR LEFT TURN. . . . LOST POWER. LIGHTS WENT ON THE DASH, MESSAGE ABOVE APPEARED. IT TOOK TWO TRIES TO RESTART TO GET ME OUT OF THE MIDDLE OF THE ROAD. I HAD MY CRANK SHAFT SENSOR REPLACED ON 5/8/19 DUE TO CAR STALLING. NOW MY VEHICLE COMPLETELY SHUTS OFF IN THE MIDDLE OF TRAFFIC THIS IS A SAFETY ISSUE. PLEASE FIX IT BEFORE SOMEONE GETS SERIOUSLY INJURED.
I WAS MAKING A RIGHT HAND TURN OFF OF CLOVE RD. ALL OF A SUDDEN THERE WAS A THUNK AND I COULDN'T ACCELERATE BEYOND 2MPH, CHECK TRANSMISSION AND CHECK ENGINE LIGHT CAME ON. PUT IT IN PARK AND IT KEPT ROLLING. A HELPER HAD THE COMPUTER AND IT READ POWER CONTROL MODULE.
I STARTED MY CAR UP WHEN THE CAR ACCELERATES THE CAR COMPLETELY STOPS IN TRAFFIC THE CHECK ENGINE LIGHT NOR BATTERY LIGHT CAME ON
ENTIRE DRIVE TERRAIN LOCKED UP AND HAD TO HAVE IT TOWED. SERVICE TRANSMISSION, SERVICE PARK BRAKE, SERVICE SHIFTER CAME ON. EXACTLY SAME PROBLEM HAPPENED AGAIN LOCKING UP WITH SAME EXACT PROBLEM.... SERVICE BRAKE, SERVICE TRANSMISSION, SERVICE SHIFTER!
WHILE DRIVING OCCASIONALLY FEELS LIKE THE TRANSMISSION BANGS AND IT MAKES A LOUD NOISE. WHEN STOPPED AND PUT IN REVERSE TO BACK UP THERE IS A SIGNIFICANT HESITATION BEFORE TRANSMISSION ENGAGES AND ABILITY TO REVERSE. A COUPLE OF TIMES, PARKED IN DRIVEWAY, CAR WARMED UP, PUT CAR IN DRIVE AND IT FELT LIKE IT WAS STUCK, THE ENGINE REVVED BUT THE CAR DIDN'T MOVE, I PUT THE CAR IN PARK AND BACK IN DRIVE, IT FINALLY FELT LIKE IT BROKE LOOSE- LITERALLY AND I WAS ABLE TO DRIVE. THESE THINGS HAPPEN PERIODICALLY.
THE TRANSMISSION IN THE VEHICLE HAS BEEN AN ISSUE SINCE I BOUGHT THE VEHICLE NEW. IT HESITATES AND EVENTUALLY JERKS FORWARD WHEN ATTEMPTING TO CLIMB A HILL, AND THE TRANSMISSION DOESN'T GEAR DOWN PROPERLY WHEN GOING DOWNHILL. I'VE RETURNED IT TO THE DEALER FOR SOFTWARE UPDATES IN THE PAST BUT HAVEN'T SEEN A DIFFERENCE. NOW I HAVE AN ALERT FOR "SERVICE SHIFTER" APPEARING, WITH THE SHIFTER LIGHTS ALL ILLUMINATED. I'VE CALLED THE DEALER MULTIPLE TIMES, AND FINALLY WAS ABLE TO GET A SERVICE APPOINTMENT, BUT THE APPOINTMENT IS A MONTH AWAY BECAUSE THEY'RE SO BACKED UP. I ASKED THE SERVICE REP WHETHER THIS COULD BE A HAZARD AND WAS TOLD THE VEHICLE MAY NOT GO INTO GEAR SO THE VEHICLE COULD LEAVE ME STRANDED. A MONTH FOR A SERVICE APPOINTMENT, REALLY?? THIS IS A SERIOUS HAZARD AND NOW I'M TRYING TO FIGURE OUT WHAT DO TO ABOUT AN UPCOMING VACATION PLANNED, WHICH HAPPENS BEFORE THE SERVICE APPOINTMENT. I'M ALSO WORRIED ABOUT THE APPOINTMENT ITSELF, AND WHAT WILL HAPPEN TO THE CAR AFTERWARDS, SINCE I'VE READ ONLINE COMMENTS ABOUT WORSENING CONDITIONS AFTER CARS HAVE BEEN SERVICED. THE "SERVICE SHIFTER" MESSAGE HAD BEEN APPEARING PERIODICALLY BUT NOW (STARTING 5/12/19) IT'S COMING ON DURING ALMOST EVERY DRIVE.
AIR CONDITIONING SUCTION/DISCHARGE HOSE SPLIT AND BLEW OFF THE ENGINE CAUSING LOSS OF AIR CONDITIONING COOLING WHILE IN MOTION ON THE HIGHWAY. RECALL #R57 CLEARLY SHOWS A RECALL FOR THIS HOSE BEING PLACED TOO CLOSE TO THE MANIFOLD AND POSING A FIRE RISK OR AIR CONDITIONING LOSS OR WARNING LIGHT. CHRYSLER STATES THIS VIN IS NOT INCLUDED IN THE RECALL ALTHOUGH IT STATES 2015 JEEP CHEROKEE VEHICLES ARE AFFECTED AND THIS MODEL IS IN FACT A 2015 JEEP CHEROKEE. WE WOULD LIKE TO REQUEST TO BE CONSIDERED FOR A REIMBURSEMENT FOR THIS REPAIR. ALTHOUGH WE FEEL OUR PREVIOUS REPAIR IN MAY OF 2018 WAS ALSO RELATED TO THIS SAME RECALL WE WOULD LIKE TO BE CONSIDERED.
2015 JEEP CHEROKEE LATITUDE 4X4 - RECEIVED A NOTIFICATION ON DASHBOARD THAT READS "SERVICE SHIFTER" ALL THE LIGHTS ON THE GEAR TURN ON RED. IT CAME OUT A COUPLE OF MONTHS AGO, BUT IT WENT AWAY. NOW THIS TIME, IT IS NOT GOING AWAY. I CAN TURN OFF AND TURN ON THE CAR BUT AS SOON AS I GO TO MOVE, ALL THE LIGHTS COME OUT RED AND THE NOTIFICATION WON'T GO AWAY. THE CAR WILL SOMETIMES TAKE A BIT TO ACCELERATE AND ONCE IT DOES IT GOES OFF FAST AND PUTTING ME IN DANGER OF HITTING THE CAR IN FRONT OF ME.
THE JEEP TURNED OFF WHILE MY WIFE WAS DRIVING MULTIPLE TIMES. THE ENGINE WOULD SHUT OFF, SHE WOULD HAVE TO TURN THE JEEP OFF AND SHIFT TO PARK. SHE WOULD THEN HAVE TO START THE JEEP AND PUT IT INTO GEAR TO DRIVE. ALL THESE STEPS HAD TO BE DONE WHILE IN TRAFFIC. ONE TIME SHE WAS TURNING LEFT AT A BUSY INTERSECTION. WE TOOK IT TO THE DEALER TO FIX, THE MECHANIC WAS ABLE TO REPLICATE THE ISSUE. THE SAID THE OIL NEEDED TO BE CHANGED (CHARGED US OVER $100). THEY CHANGED THE OIL AND GAVE US THE JEEP BACK. TWO MONTHS LATER THE JEEP DID THE SAME THING. THIS TIME IN OUR DRIVEWAY (NOT AS SCARY). I TOOK IT BACK TO THE DEALER THE NEXT DAY. THEY HAD THE JEEP 1 WEEK AND COULD NOT REPLICATE THE ISSUE AGAIN. THEY TOLD ME TO COME GET THE JEEP. I WAS NOT HAPPY WITH THIS ANSWER (MY WIFE AND TWO BOYS DRIVE THIS JEEP). I EMAILED THE CEO OF CHRYSLER FCA US LLC MY CONCERNS. I WAS CALLED BACK BY REGINA KNOX. SHE HAD THE DEALER KEEP THE AUTO FOR ANOTHER WEEK. THEY STILL DID NOT FIND ANY ISSUES. I WAS TOLD TO GET THE CAR AND THAT THEY WOULD NOT DO ANYTHING FOR ME. I TOLD HER I FELT THE JEEP WAS UNSAFE. I TOLD HER I DIDN'T WANT TO DRIVE IT. SHE SAID "I CANNOT BUY IT FROM YOU", SHE DID OFFER ME EMPLOYEE PRICING IF I WANTED ANOTHER NEW AUTO FROM CHRYSLER. THE ERROR MESSAGE READS "SHIFT TO P THEN DESIRED GEAR"
THE ENGINE LOSES LARGE AMOUNT OF OIL CAUSING THE CAR AIR FLOW SYSTEM TO MALFUNCTION. THE CAR COMPLETELY SHUTDOWN WHILE DRIVING BECAUSE THE CAR NEEDS OIL AND ECS WARNING BLINKS. HOWEVER, THE CAR OIL INDICATOR DOESN'T RECOGNIZE THE CAR NEEDS OIL. THIS SAME IDENTICAL SITUATION HAS HAPPEN MULTIPLE TIME, STARTING ABOUT 1 YEAR AFTER I PURCHASED THE SUV IN SEPTEMBER 2015. EVERY TIME I HAVE TAKEN THE CAR TO THE DEALERSHIP, IT HAS BEEN NOTED IN THE RECORD. HOWEVER, THIS TIME, THE AUTOMOBILE TECH INFORM ME OF THE PROBLEM WITH CAR AND NOTED THAT JEEP IS AWARE OF THIS ISSUE WITH THE 2.4L 4 CYLINDER ENGINES. THOSE PARTICULAR ENGINES ARE ALSO IN THE CHRYSLER 200.
WHEN SLOWING DOWN BETWEEN 25-35MPH, THE TRANSMISSION 'CLUNKS' VIOLENTLY AND THE ENTIRE CAR SHAKES AND IT IS VERY LOUD. I HAVE HAD IT TO THE DEALER TWICE; FIRST TIME THEY SAID IT NEEDED A SOFTWARE UPDATE WHICH THEY SUPPOSEDLY DID, BUT NOTHING CHANGED. I HAD IT IN AGAIN AND THEY SAID THERE WAS NOTHING WRONG WITH THE TRANSMISSION, THAT IT IS 'NORMAL', AND TO JUST DRIVE IT SO THE COMPUTER CAN 'LEARN MY DRIVING HABITS'. WHAT??? THIS IS MY FOURTH JEEP AND I'VE NEVER HAD PROBLEMS LIKE THIS. I BOUGHT IT USED AND HAVE ONLY HAD IT A MONTH AND FEEL I'M STUCK WITH A LEMON.
I GET A " SERVICE SHIFTER" POP UPON THE DASH AND THE GEAR CHANGERS TURNS RED. CONTACTED TWO DEALERSHIPS AND BOTH STATED THAT THEY DID NOT KNOW WHAT THAT MEANS. THE SERVICE SHIFTER DOES NOT POP UP ALL THE TIMES. IT IS NOT CONSISTENT SOMETIMES IT POPS UP BUT NOT ALL THE TIME.
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. TWO YEARS AGO, THE CONTACT PURCHASED THE VEHICLE "AS IS" AND WITH A SHORT THIRTY DAY WARRANTY. WHILE ATTEMPTING TO ACCELERATE, THE CONTACT HEARD A HARD KNOCK IN THE ENGINE, WHICH WAS POSSIBLY CAUSED BY THE TRANSMISSION. IN ADDITION, THE VEHICLE SHIFTED OUT OF DIFFERENT GEARS. THE VEHICLE WAS TAKEN TO THE DAYTON ANDREWS DODGE CHRYSLER JEEP RAM (3613, 2301 34TH ST N, ST. PETERSBURG, FL 33713, (727) 321-0500) TO BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 17 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, "SERVICE TRANSMISSION" POPULATED ON THE MESSAGE CENTER. THE VEHICLE WAS PUSHED ONTO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE FAILURE OCCURRED AT LEAST EIGHT TIMES AND WORSENED OVER TIME. THE VEHICLE WAS TAKEN TO FULLERTON CHRYSLER/JEEP (1050 US-22, SOMERVILLE, NJ 08876) AT LEAST EIGHT TIMES, BUT THEY WERE NOT ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED, BUT THE VEHICLE WAS SCHEDULED FOR DIAGNOSTIC TESTING ON MAY 4, 2019. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE.
JEEP CHEROKEE 2015 39K MILES. TROUBLE STARTING. SOMETIMES IT TURNS ON, OTHER TIMES IT DOESN'T. ALSO HAVE A LIGHT ON 'SVC 4WD'
START AND STOP FUNCTION STOPS WORKING AFTER A COUPLE MONTHS START AND STOP LIGHT COMES ON WITH CHECK ENGINE LIGHT COMES ON.
WHILE ENGAGED, AUTOMATIC TRANSMISSION EXPERIENCES DELAYED, OR SUDDEN SHIFTING, CAUSING A GRINDING NOISE OR THUD SOUND DURING SHIFTING. ALTERNATIVELY, THERE APPEARS TO BE A HARSH ENGAGEMENT OF GEARS OR REDUCED POWER WHEN THE VEHICLE SHIFTS INTO GEAR.
WELL IN DRIVE THE CAR TURNED INTO NEUTRAL JUST DIDN'T GO ANYWHERE ONLY HAD THE CAR FOR ABOUT TWO THOUSAND MILES BOUGHT THE CAR USED 2015 ONE YEAR AGO FROM WESTBURY JEEP IT'S A JEEP CHEROKEE LATITUDE 2015. BEEN IN THE SHOP 5 TIMES ALREADY
TAKATA RECALL, AIR BAG LIGHT CAME ON STATING TO SERVICE AIR BAG. UPON TAKING THE VEHICLE INTO THE DEALER SHIP I WAS INFORMED THAT MY ENTIRE AIR BAG SYSTEM HAS TO BE TAKEN OUT AND REWIRED DUE TO THIS WARNING LIGHT COMING ON OR I WONT HAVE ANY AIR BAGS.
IT SAYS SERVICE SHIFTER. DRIVING. ALL SHIFTER LIGHTS ILLUMINATE RED.
SERVICE SHIFTER LIGHT COMING ON, HESITATION IN DRIVE, ALL RED LIGHTS AROUND SHIFTER ON RED. VEHICLE SERVICED PREVIOUSLY FOR COMPUTER ISSUES. 40K MILES. WARNING LIGHTS CAME ON DRIVING FROM FL TO PA IN SC APPX 300 MILES, SHUT OFF VEHICLE AND RESTARTED LIGHTS WERE NOT ON. AFTER DRIVING APPX 200 MILES WARNING LIGHTS CAME BACK ON IN VA. STOPPED AND RESTARTED NO LIGHTS ON IN WV OR PA. OUTSIDE TEMPERATURE DIFFERENCE FROM SC TO WV 40 DEGREES COOLER. DROVE THRU PA AND NJ FOR 5 DAYS NO ISSUES. LEFT NJ AND DROVE TO NC WITH NO ISSUES. IN NC AFTER DRIVING APPX 200 MILES SERVICE SHIFTER LIGHT CAME ON IN SC WITH OUTSIDE TEMPERATURE PLUS 40 DEGVREES FROM NJ. SHUT OFF VEHICLE AND RESTARTED AND NO FURTHER ISSUES.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2015 Jeep Cherokee → · Every Cherokee year → · How the figures are calculated →