Filed Oct 7, 2008204,361 vehiclesNissan North America, Inc.
Defect. NISSAN IS RECALLING 204,361 MY 2007-2008 ALTIMA, ALTIMA HYBRID, 350Z, 350Z ROADSTER, MY 2008 ALTIMA COUPE, ROGUE, MY 2009 MURANO, AND INFINITI MY 2007-2008 G35 SEDAN, MY 2008 G37 COUPE AND EX35 PASSENGER VEHICLES EQUIPPED WITH CONTINENTAL AUTOMOTIVE SYSTEMS' OCCUPANT CLASSIFICATION SYSTEM (OCS) CONTROL UNITS. A VARISTOR IN THE OCS CONTROL UNIT LOCATED IN THE PASSENGER SEAT CUSHION MAY HAVE BEEN MANUFACTURED OUT OF SPECIFICATION. UNDER CERTAIN CONDITIONS, THIS COULD CAUSE AN INTERRUPTION OF SIGNAL BETWEEN THE OCS AND THE AIR BAG CONTROL UNIT (ACU).
Risk. THIS COULD RESULT IN THE PASSENGER AIR BAG BEING SUPPRESSED WHICH COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH.
Remedy. DEALERS WILL TEST THE SIGNAL BETWEEN THE OCS AND ACU SYSTEMS USING A SPECIAL TOOL TO CHECK THAT IT IS FUNCTIONING AS DESIGNED. IF NECESSARY, THE SEAT CUSHION (CONTAINING OCS HARDWARE) WILL BE REPLACED WITH A NEW ONE MANUFACTURED TO SPECIFICATION. THE RECALL BEGAN ON NOVEMBER 4, 2008. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261 OR INFINITI AT 1-800-662-6200.
All 1 campaign on file, newest first.
What owners reported
Newest filings
Air Bags
Filed Dec 11, 2025MA
Three times in the past 4 years, the air bag warning light was triggered when the battery was either disconnected/reconnected or jump started. Each time to re-activate the airbag safety system, I had to send out the air bag control module to have it reset. It is not expensive to do that , but it does mean one has to disassemble the center console, remove airbag control module and send it out to be reset. Additionally, during the time that the airbag light is on, my understanding is that the SRS is deactivated, which is obviously a safety hazard.
Air Bags
Filed Sep 19, 2025140,000 milesIA
The contact owns a 2008 Infiniti G37. The contact stated that while driving at various speeds, the air bag warning light flashed intermittently. The vehicle was taken to the dealer, where it was diagnosed, and determined that the Occupant Classification System (OCS) varistor in the front passenger seat had failed and needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to the Manufacturer Recall Number: P8243. The manufacturer was made aware of the failure; however, no assistance was offered. The failure mileage was approximately 140,000.
Air Bags
Filed Feb 21, 2025TX
According to Campaign P8243, Ref ITB08-045e, NTHTSA # 08-521, my 2008 Infiniti G37 has a warning blinking light for the passenger airbag. I contacted the National Consumer Affairs Dept of Infiniti and they said that my vin # did not indicate it has a recall. I was quoted $5000 to replace the seat by other mechanical shops, but my vehicle is not worth that anymore. Please advise. Thank you.
Air Bags
Filed Sep 16, 2022MA
The airbag control module can be damaged through normal use. Simply disconnecting the battery can damage the module, which then causes the airbag malfunction light on the instrument cluster to turn on. It is unclear weather or not the airbag will function when this occurs. Presumably, it will not. The dealer solution for this is to replace the module, at a cost of over $1000. Fortunately, it is possible to remove the module and send it to a 3rd party who can reflash a chip. However, doing this every time a random electrical glitch (common ) causes the warning system to trip is dangerous.
Air Bags
Filed Jul 28, 2022IL
Air bag light indicator on dashboard continually flashes off and on…no reason for it to be doing so; i.e., the vehicle has had no impact to cause it to flash.
Air Bags
Filed Jun 27, 2022MI
The passenger air bag light is on and flashing and all my controls for my steering wheel have stopped working including my horn!
Air Bags
Filed May 4, 2022MD
SRS Air Bag light continues to flash after the vehicle is running. This causes the passenger airbag to stay off even if a passenger is buckled in the seat.
Electrical SystemFire
Filed Mar 22, 2021130,000 milesAR
REGARDING TRACKING NUMBER 11400119.- INFINITY CALLED ME TODAY(FROM PHONE NUMBER 6157257000. SHE SAID THEY ARE NOT INTERESTED IN MY CASE BECAUSE THE CAR HAS NO RECALL ON IT. I'M CONFUSED BECAUSE I THOUGHT YOU AND INFINITY WOULD WANT TO KNOW WHAT CAUSED THE FIRE AND IF OTHERS WITH THIS MODEL OF.CAR WERE IN DANGER OF BEING SET ON FIRE.
Electrical SystemFire
Filed Mar 10, 2021131,000 milesAR
LAST NIGHT WHILE I WAS SLEEPING, MY CAR CAUGHT FIRE INSIDE.IT APPEARS IT STARTED WHERE THE SEAT WARMER BUTTON IS(ON THE CONSOLE). IT WAS A BIG ENOUGH FIRE TO REACH THE ROOF.
Power Train
Filed Oct 4, 202065,000 milesPA
AFTER 60K MILES, THE CAR HAS DIFFICULTY SHIFTING IN REVERSE. ONCE IN REVERSE, THE CAR DOESN'T ROLL BACK AND IT REMAINS IDLE AS IF LEFT IN PARK. A FOREIGN TRANSMISSION REPAIR SHOP OWNER SAID THAT THIS ISSUE IS NOT USER ERROR, AND THAT NISSAN/INFINITI HAVE NOT BEEN HAVING ONGOING TRANS ISSUES WITH MANY OF THEIR MODELS, BUT REFUSE TO CLAIM RESPONSIBILITY FOR MOST. NISSAN/INFINITI USA WILL EASILY GOAD CUSTOMERS INTO PAYING $8K TO INSTALL A NEW TRANS, HOWEVER.
Engine
Filed May 2, 2020112,000 milesNC
THE VEHICLE HAS STARTED TO STUTTER UPON TAKING OFF AND SHOWS SIGNS OF POWER LOSS. AFTER MUCH INVESTIGATION, THESE G37S HAVE A MINOR DEFECT THAT CAUSES THE ENGINES TO RUN ON LOW OIL PRESSURE. THE PART 'GALLERY GASKET' IS THE CULPRIT THAT CAUSES THESE ENGINES TO, IN BAD CASES, LAST ONLY UP TO 100K MILES. EVERYWHERE ONLINE THERE ARE INFINITI OWNERS TALKING ABOUT THIS GALLERY GASKET PROBLEM AND FEW OF THEM HAVE HAD TO BUY A REPLACEMENT ENGINE BECAUSE OF IT. INFINITI HAS FAILED TO COME FORWARD WITH A SOLUTION TO REDUCE THE AMOUNT OF OIL RELATED PROBLEMS IN THESE CARS. AS MENTIONED, THIS IS A MINOR DEFECT WITH THE VQ37 ENGINES BUT WITH AN OUTCOME THAT CAN COST THOUSANDS OF DOLLARS TO EITHER FIX OR REPLACE. A SIMPLE GOOGLE SEARCH OF 'G37 GALLERY GASKET' WILL BRING MANY PAGES OF OWNERS WITH THE EXACT SAME PROBLEM TRYING TO GIVE EACH OTHER ADVICE. THERE ARE MANY VIDEOS ONLINE SHOWING WHAT AN OWNER MUST GO THROUGH IN ORDER TO FIX THEIR DAILY DRIVERS. IT WOULD ONLY BE RIGHT FOR INFINITI TO COME FORWARD AND OFFER AT LEAST FREE LABOR TO FIXING THESE CARS WHEN THE SYMPTOMS FIRST START. THAT WAY OWNERS CAN KEEP DRIVING WITHOUT WORRYING THAT THEIR ENGINES WILL GO OUT DUE TO A BAD GALLERY GASKET. THE G37 IS VERY RELIABLE IN ALL OTHER ASPECTS BESIDES THE GALLERY GASKET. OWNERS CAN ONLY HOPE THAT THE PROPER STEPS ARE TAKEN IN ORDER TO AVOID THE PROBLEMS THE GALLERY GASKET BRINGS.
Unknown or Other
Filed Oct 22, 2019FL
INSIDE MY 2008 G37 COUPE, ON THE PASSENGER SIDE , WATER IS LEAKING ONTO THE FLOORBOARD. IT LOOKS LIKE IT'S COMING FROM SOMEWHERE IN THE FIREWALL. I'VE RAN MY OWN TEST AND TRIED TO FIX IT MULTIPLE TIMES FOR 3 YEARS BUT FINALLY CAVED IN AND LOOKING FOR HELP. I THINK ITS SOMETHING MORE THAN THE SUNROOF DRAIN . WHAT CAN INFINITI DO TO HELP ME ?
Air Bags
Filed Sep 8, 201987,000 milesSC
I HIT A BUMP OR A POTHOLE IN THE ROAD AND MY DRIVER SIDE AIRBAG DEPLOYED. MY INSURANCE WOULDN'T COVER THE CLAIM AS THERE HAD BEEN NO FRONT OR REAR IMPACT DAMAGE. EVER SINCE MY CARS BATTERY WON'T HOLD A CHARGED AND HAD TO BE JUMPED OFF PRIOR TO EACH USE.
Structure › Body
Filed Jul 24, 201975,000 milesPR
2008 G37 DASH IS CRACKING ALONG THE EDGES. MANY OTHER G37 FROM 2008 TO 2010 ARE HAVING THIS ISSUES. ITS A MANUFACTURE PROBLEM AND SHOULD HAVE BEEN RECALLED LONG AGO. PEOPLE PAY GOOD MONEY FOR THESE CARS. DASH BOARD CARACKING IS A SIGN OF CHEAP MATERIAL USED.
Air BagsFire
Filed Apr 14, 201996,000 milesCA
AROUND 6AM ON 4/13/19 ME AND MY FAMILY AND NEIGHBORS WERE AWOKEN BY AN EXPLOSION IN THE FRONT END OF MY VEHICLE..WE CALLED THE FIRE DEPT AND THEY RULED IT AS AN ELECTRICAL PROBLEM..I NOTICED THAT ALL THE SENSOR LIGHTS IN THE DASH WOULD BLINK AND THE AIRBAG SENSOR LIGHT WAS GOING OFF THAT EVENING PRIOR TO THE INCIDENT..I DIDNT THINK MUCH OF IT..I WAS PLANNING ON TAKING IT TO A MECHANIC THAT MORNING BUT IT CAUGHT ON FIRE..ITS A TOTAL LOSS.THE FIRE FIGHTERS HAD TO CUT THE HOOD OPEN IN HALF TO GET TO THE FIRE IN THE ENGINE COMPARTMENT..ITS NOT FAIR..I HAD JUST BOUGHT THAT CAR..AND I LOVED MY INFINITY..LUCKILY I WASNT INJURED OR ANYONE ELSE. THE VEHICLE WAS PARKED IN THE STREET..I NEED MY CAR FOR WORK , SCHOOL AND ON A REGULAR BASIS. PLEASE HELP ME. *DT*JB
Air Bags
Filed Apr 12, 2019TX
THE PASSENGER AIRBAG LIGHT KEEP BLINKING LIKE THE SENSOR ISN'T NOT WORKING, I DID CAME AND ASK INFINITI DEALER IF THERE'S ANY RECALL AND THEY SAID NO
Air Bags
Filed Dec 31, 201893,000 milesCA
AIR BAG SENSOR SUDDENLY COME ON. IT COST $500 TO DIAGNOSE THAT IT WAS "PROBABLY" THE SENSOR OF THE PASSENGER SEAT. COST TO REPAIR ESTIMATED AT $5000. I SEE THAT THIS IS A MORE COMMON PROBLEM THAN NISSAN ADMITS. IT SHOULD BE RECALLED AS OTHERS HAVE. NOT SURE WHY IT HASN'T BEEN. THE CAR IS WORTH LESS THAN $10,000. SO I'M DRIVING IT IN AN UNSAFE CONDITION BUT HAVE NO OTHER CHOICE FINANCIALLY. *DT VIN NOT AVAILABLE *JB
Visibility/Wiper
Filed Dec 5, 201860,000 milesKS
MY GARAGE KEPT 2008 G37S HAS A DASH THAT HAS INCREASINGLY BECOME SHINIER TO THE POINT THAT IT HAS BECOME DANGEROUS TO DRIVE DURING THE DAY WHEN THE SUN IS OUT. IT IS SO REFLECTIVE THAT IT CAUSES A TREMENDOUS GLARE ON MY WINDSHIELD. THIS SEEMED TO HAPPEN PROGRESSIVELY OVER THE LAST FEW YEARS BECAUSE WHEN I BOUGHT THE CAR 6 YEARS AGO IT WAS NOT AN ISSUE. THE DASH ITSELF IS IN ONE PIECE WITH NO CRACKS BUT IT IS TACKY LIKE UNCURED RUBBER. IF YOU PUT A FINGERNAIL IN IT LIGHTLY, THAT MARK IS NOW THERE TO STAY. THIS MAKES IT IMPOSSIBLE TO CLEAN OR WIPE DOWN THE DASH DUE TO RUNNING THE FINISH. IT ALSO MAKES THE INSIDE OF THE WINDSHIELD HAZY DUE TO WHAT I HAVE TO ASSUME IS OFF GASSING OF SOME SORT. THE BLINDING GLARE THIS DASH CREATES ON MY WINDSHIELD HAS NEARLY CAUSED ME TO CRASH ON MORE THAN ONE OCCASION AND HAS GOT ME WANTING TO SELL THE CAR BUT I DON'T WANT TO PASS THE PROBLEM ON TO ANYONE ELSE. I PAID 28,000 FOR THE CAR 6 YEARS AGO AND IT WAS A 48,000 CAR NEW WITH EVERY OPTION POSSIBLE. THE INFINITY DEALERSHIP IN WICHITA KS WAS OF NO HELP EVEN THOUGH THEY ADMITTED THERE WERE PROBLEMS WITH G37'S AND MANY OTHER NISSANS AND INFINITY OF THIS ERA ( MID 2000'S) WHERE THE METERIAL THE DASH PAD IS MADE FROM STARTS TO BREAK DOWN JUST OUTSIDE THE FACTORY WARRANTY. IT'S ONLY A MATTER OF TIME THESE SHINY TACKY DASHES START CAUSING COLLISIONS DUE TO BLINDING GLARE.
Power Train
Filed Sep 21, 2018125,000 milesTN
DASHBOARD HAS BECOME TACKY AND HIGHLY REFLECTIVE CAUSING A SEVERE GLARE WHEN THE SUN HITS IT. VEHICLE SURGES WHILE COMING TO A STOP. ENOUGH TO HIT SOMETHING IF YOU DO NOT HAVE THE BRAKE PEDAL PRESSED ABNORMALLY HARD.
Visibility/Wiper
Filed Aug 21, 2018FL
THE DASH BOARD PLASTIC IS MELTING AND THE REFLECTION OF THE SUN MAKES IT VERY DIFFICULT TO DRIVE IN THE DIRECTION OF THE SUN AT ALL TIMES.
Air Bags
Filed Mar 1, 2018FL
AIRBAG LIGHT RANDOMLY CAME ONE. I WENT INTO THE DEALERSHIP THEY SAID IT WAS A SENSOR IN MY PASSENGER SEAT AND THAT IT WOULD COST 5K TO REPLACE. I WAS SHOCKED. THAT IS A MANUFACTURED PROBLEM AND HUGE SAFETY ISSUE. I SHOULDN'T HAVE TO PAY FOR SOMETHING LIKE THAT WHEN I ALREADY PAID OVER 30K FOR THE CAR. NOT RIGHT.
Air Bags
Filed Jan 9, 2018CA
THE AIRBAG LIGHT CAME ILLUMINATED. THE REPAIR SHOP TRACED IT TO A POSSIBLE FAULTY SENSOR OR POSSIBLY THE PASSENGER SEAT. THE SENSOR MUST BE ORDERED FROM INFINITI AT A COST OF ALMOST $1300.AND IT MIGHT TAKE 10 DAYS TO GET IT. PLUS $700 IN LABOR. IT MIGHT NOT FIX IT AND IT COULD BE THE SEAT WHICH WOULD BE $5000. THIS IS HALF OR MORE OF THE VALUE OF THE CAR. I HAVE NOTED THAT THIS IS A COMMON PROBLEM WITH THE 2008-2010 INFINIT'S. I WAS REFERENCED IN THE INFINITI SERVICE BULLETIN AS A KNOWN DEFECT BUT THEY ARE NOT OFFERING ANY RECALL OR REPAIR COMPENSATION. THAT MEANS THAT A LOT OF PEOPLE ARE DRIVING AROUND IN THE OLDER INFINITI'S WITHOUT AIR BAGS!!
Visibility/Wiper
Filed Nov 15, 201794,000 milesTN
THE DASH OF THE CAR IS MELTING CAUSING A SHINY SURFACE THAT REFLECTS OFF THE WINDSHIELD CAUSING A VISUAL IMPAIRMENT. THE DASH IS GETTING STICKY AS WELL AND CAN NO LONGER BE CLEANED. ANY RAG USED STICKS TO THE DASH. DASH HAS ALSO BECOME VERY SOFT WHICH CAUSES IMPERFECTIONS TO OCCUR AT THE SLIGHTEST TOUCH. THERE WAS A CLASS ACTION LAWSUIT FOR THIS THAT APPARENTLY ONLY COVERED THE STATE OF FLORIDA. NISSAN AGREED TO REPLACE DASH AND COVER ALL COST EXCEPT FOR $250. THIS SHOULD HAVE BEEN BLANKET COVERAGE ACROSS ALL NISSAN/INFINITI MODELS AFFECTED. I KNOW OF OTHER OWNERS WITH SAME ISSUE - THEIR DASH WAS MADE OF SAME MATERIAL AS MINE. LINK TO CLASS ACTION LAWSUIT: HTTPS://WWW.GIRARDGIBBS.COM/MELTING-DASHBOARDS/
Structure › Body
Filed Sep 11, 2017CA
MELTING DASHBOARD MAKES THE SURFACE STICKY AND SHINY. THE STICKY SURFACE MAKES EVERYTHING STICK AND IMPOSSIBLE TO CLEAN. THE SHINY SURFACE CREATES A GLARE PROBLEM ON THE WINDSHIELD WHEN THE SUN OR LIGHT HITS. THAT GLARE IS A PROBLEM BECAUSE I CAN'T SEE SOMETIMES WHILE DRIVING AND CREATES A TEMPORARY BLIND SPOT.
Vehicle Speed Control
Filed Aug 23, 201770,000 milesTX
AFTER THE CAR HAS BEEN DRIVEN FOR 20 MINUTES OR MORE, IT STARTS REVVING ON ITS OWN. IT HAPPENS MOSTLY WHEN I AM ENTERING MY GARAGE. I HAVE TO STOP, BACK UP, THEN GO FORWARD TO GET IN BECAUSE I HAVE A SIDE GARAGE. I HAVE TO KEEP MY FOOT ON THE BRAKE TO KEEP FROM SURGING FORWARD. I HAVE ALSO HAD THIS PROBLEM WHEN STOPPED AT A STOPLIGHT AND HAVE ALMOST HIT THE CAR IN FRONT OF ME BECAUSE IT SURGES FORWARD FORCEFULLY. IF I CUT IT OFF AND RE-START THE ENGINE, IT STOPS SURGING. I MENTIONED THIS TO MY DEALERSHIP AND HE SAID THAT IF IT IS NOT DOING IT WHEN I TAKE IT IN, THEN THEY PROBABLY CANT FIND OUT WHAT THE PROBLEM IS. THIS HAS BEEN AN ISSUE WITH MY INFINITY FOR ABOUT ONE YEAR NOW.
Air Bags
Filed Aug 10, 2017MD
TAKATA RECALL THE PASSANGER AIR BAG LIGHT IS ON WILL NOT DEPLOY AIRBAG. RECALLS WAS MADE BUT NOT FOR THE VIN OF THE INFINITI G37 COUPE 2008. I CALLED AND MADE AN APPOINTMENT WITH INFINITI AND THEY ARE STILL SAYING THEIR IS NO RECALL FOR THE COUPE MODEL ONLY THE SEDAN.
Seats
Filed Jun 16, 201776,000 milesCA
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR FLICKERED AND THE FRONT PASSENGER SEAT AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (MOSSY NISSAN KEARNY MESA 8118 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111 (858) 201-6606) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAILURE IN THE OCCUPANT CLASSIFICATION SYSTEM CONTROL UNIT AND IT NEEDED TO BE REPLACED ALONG WITH THE FRONT PASSENGER SEAT CUSHION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RESEARCHED ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 08V521000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER AND DEALER CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000. ..UPDATED 07/13/17 *BF *JS *CN
Air Bags
Filed Jan 28, 201746,000 milesFL
THE PASSENGER AIRBAG LIGHT IS FLASHING. THERE WAS A PAST RECALL ON THIS MAKE, MODEL AND YEAR FOR THE VERY SAME ISSUE. I HAVE BEEN TOLD THAT MY VEHICLE WITH LESS THAN 50K MILES WAS NOT ON THE RECALL LIST. THIS IS A SAFETY ISSUE WHICH WILL BE VERY EXPENSIVE TO REPAIR AND SHOULD BE TAKEN CARE OF BY INFINITI AS PART OF THEIR RECALL. I DO NOT UNDERSTANDING WHY THIS SAME ISSUE DOES NOT INCLUDE MY VIN NUMBER BUT WAS APPLICABLE TO OTHER SAME MAKE, MODEL AND YEAR CARS AS MINE. ARE THERE ANY OTHER AVENUES I CAN PURSUE TO FIGHT THIS?
Unknown or Other
Filed Dec 2, 2016MD
CLICKING NOISE COMING FROM BEHIND THE TACHOMETER. WHILE DRIVING, THE CLICKING NOISE HAPPENS WHEN THE TACHOMETER IS BETWEEN 2K & 3K. THE FASTER I DRIVE, THE LOUDER & FASTER THE CLICKING. *TR
Engine
Filed Sep 24, 201645,000 milesTX
I HAVE EXPERIENCE TWO OCCASIONS DURING STOP AND GO TRAFFIC WHERE THE ENGINE WILL REV UP AND ACCELERATE. ON THOSE OCCASIONS I HAD TO PRESS THE BRAKES HARD TO AVOID HITTING THE CAR IN FRONT OF ME. I ALSO CHANGED GEARS TO NEUTRAL. DURING BOTH TIMES I WAS IN STOP AND GO TRAFFIC MOVING FORWARD...NOT TURNING. I ALSO TRIED USING THE CRUISE CONTROL. WAS TRAVELING IN A TOLL ROAD IN MOTION. HAD DIFFICULT SETTING ONCE CRUISE CONTROL WAS ON... IT MYSTERIOUSLY SHUT OFF. THIS WAS NOT WEATHER RELATED AS IT WAS A HOT CLEAR DAY AND I WAS TRAVELING THE SPEED LIMIT OF 80.
Unknown or Other
Filed Jul 21, 2016TN
THE DASHBOARD HAS NUMEROUS CRACKS AND A VERY STICKY RESIDUE ALL OVER,UNABLE TO CLEAN, EVERY CLEANING CLOTH STICKS TO THE DASH. DASH IS VERY SHINY BECAUSE OF THE STICKY RESIDUE ON IT, MAKING A GLARE WHEN THE SUN IS BRIGHT. I FEEL THIS IS A SAFETY ISSUE DUE TO THE GLARE AND IT IS ALSO VERY UNATTRACTIVE BECAUSE OF THE LINT AND EVERYTHING THAT IS STUCK TO IT ALL THE TIME.
Structure › Body
Filed Jul 18, 2016FL
CRACKING OF DASH. MY CAR WAS PURCHASED WITH VERY DARK GLASSES AND IT DID NOT PREVENT THE ISSUE. CRACKING HAS CONTINUED ALL OVER DASH.
Structure › Body
Filed Nov 15, 201540,000 milesFL
THE DASHBOARD IS CRACKING AND MELTING. SOME SMALL GLARE WHILE DRIVING IS NOTICEABLE AS IT WORSENS. INFINITY MANUFACTURER NEEDS TO OWN UP.
Structure › Body
Filed Oct 1, 201574,000 milesFL
NUMEROUS CONSUMERS HAVE BEEN COMPLAINING ABOUT THE LACK OF QUALITY, SPECIFICALLY IN THE 2008-2009 DASH BOARD COMPONENTS OF THE INFINITI G37. THERE HAVE BEEN REPORTS OF MELTING AND STICKY DASHBOARDS AS A RESULT OF POOR BUILD QUALITY. THIS IS A SAFETY ISSUE AS THE MELTING DASHBOARD GLARES INTO THE WINDSHIELD WHILE DRIVING, CAUSING DIFFICULTY TO SEE DOWN THE ROAD.
Visibility/Wiper
Filed Aug 2, 2015150,000 milesTX
THE MATERIAL INFINITI USES FOR THEIR DASHBOARD HAS BEEN MELTING FROM THE HEAT. BECAUSE OF THIS THE CAR STARTED GETTING A STRONG GLARE THAT BLINDS ME FROM SEEING THE BOTTOM HALF OF THE WINSHIELD. I ALMOST GOT INTO AN ACCIDENT BECAUSE I COULDN'T SEE THE CAR ON THE LEFT LANE FROM THE BOTTOM CORNER OF THE WINSHIELD THE DASH IS ALSO VERY STICKY BECAUSE OF THIS ISSUE. I CALLED INFINITI AND EVEN THOUGH A LOT OF OWNERS ARE HAVING THIS PROBLEM, INFINITI IS JUST IGNORING THE SITUATION AND THE REPAIR TO THE DASH IS SET RIGHT AROUND 1000 BUCKS. THAT'S INSANE!
Air Bags
Filed Jul 30, 201558,500 milesMS
ON THE APPROX. DATE OF INCIDENT, I STARTED THE VEHICLE IN THE MORNING AND NOTICED THE AIR BAG LIGHT WOULD BLINK AND NOT TURN OFF. AFTER REFERENCING THE MANUAL, I BROUGHT THE VEHICLE INTO AN INFINITI DEALERSHIP TO BE DIAGNOSED. THE DIAGNOSIS WAS THAT THE PASSENGER SIDE AIRBAG SENSOR HAD FAILED AND WOULD COST MORE THAN $2,700 TO REPLACE. I LEFT WITHOUT REPLACING THE PART. I NOTICE THIS EXACT ITEM HAS ALREADY BEEN RECALLED FOR THIS EXACT MAKE/MODEL/YEAR VEHICLE, BUT THE MANUFACTURER HAS TOLD ME THAT THE RECALL WAS NOT FOR MY SPECIFIC VIN. THIS RECALL SHOULD BE EXPANDED TO INCLUDE ALL 2008 INFINITI G37 VEHICLES.....UPDATED 10/01/15*BF
Air Bags
Filed Jul 1, 201554,360 milesFL
TL* THE CONTACT OWNS A 2008 INFINITI G37. WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON ALL OCCASIONS WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSORS FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,360.
Structure
Filed Feb 12, 201565,314 milesFL
VEHICLE DASHBOARD IS CRACKED IN VARIOUS AREAS. ABOUT A MONTH AGO I STARTED NOTICING CRACKS CLOSE TO THE EDGE OF THE DASH WHERE THE DOOR AND THE DASH MEETS. CRACKS CAN BE FOUND AROUND THE A/C VENTS, ABOVE THE LCD DISPLAY, AND ON THE LOWER RIGHT SIDE NEXT TO THE LCD DISPLAY. THE VEHICLE IS GARAGED KEPT AND DRIVEN ONLY A COUPLE OF TIMES DURING THE WEEK SO, I'M EVEN MORE DISAPPOINTED HOW POORLY THE DASHBOARD IS HOLDING UP. I'VE OWNED A RANGE ROVER, COUPLE LEXUS AND A MERCEDES AND HAVE NEVER EXPERIENCE SUCH AN ISSUE. TODAY I SUBMITTED SEVERAL PICTURES TO INFINITI AND AWAITS THERE RESPONSE. I WILL UPDATE THIS COMPLAINT WITH THE END RESULTS. *TR
Power Train
Filed Jan 9, 201573,000 milesNC
DRIVING THE CAR IN PARKING LOT AT WORK, PLACED CAR IN REVERSE AS THE CLUTCH WAS BEING RELEASED THE CAR STALLED OUT AND SHUT OFF. THE CLUTCH BOTTOMED OUT TO THE FLOOR BOARD AND REMAINED THERE. CAR WAS UNABLE TO BE DRIVEN. WAS TOWED TO AUTO SHOP TO FIND OUT THE SLAVE CYLINDER REQUIRES TO BE CHANGED. *TR
Structure
Filed Jan 3, 201570,000 milesFL
THE DASHBOARD ON MY 2008 INFINITI G37 COUPE IS MELTING. THE GLARE OFF THE DASHBOARD IS DANGEROUS. THIS IS UNACCEPTABLE! *TR
Structure
Filed Dec 19, 2014MD
STICKY AND SHINY DASHBOARD - MY DASHBOARD HAS BECOME EXTREMELY STICKY AND SHINY. STICKY TO THE POINT THAT IT SEEMS TO BE MELTING. SHINY TO THE POINT THAT MAKES IT DIFFICULT TO DRIVE DUE TO THE GLARE COMING OFF OF THE DASHBOARD. SUNGLASSES DO NOT EVEN HELP WITH THE GLARE. THE MATERIAL AROUND THE STEERING WHEEL HAS BECOME WILTED. THIS ALL STARTED ABOUT A YEAR AGO AND IS GETTING WORSE. *TR
Air Bags
Filed Dec 8, 2014106,000 milesLA
WHILE DRIVING DOWN THE ROAD AT 30 MPH OR LESS, I HIT A BUMP AND BOTH AIRBAGS DEPLOY. INFINITI HAS AN "OPEN CASE" WITH ME BUT TELLS ME IT WILL TAKE 6-8 WEEKS TO DETERMINE IF IT EVEN IS THEIR LIABILITY. THE CAR DRIVES FINE AND HAS HAD NO ISSUES UNTIL THIS. INFINITI DOES NOT RETURN CALLS AS I HAVE CALLED OVER THIRTY TIMES AND LEFT MESSAGES. I HAVE A CASE MANAGER, [XXX], WHOM I LEAVE VOICE MAIL. MY INSURANCE AGENT SAID IT WAS A MANUFACTURER DEFAULT AND TO CONTACT INFINITI, WHICH I PROMPTLY DID. THEY REFUSE A LOAN VEHICLE WHILE I AM PAYING NOTES ON A CAR I CANNOT DRIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air Bags
Filed Oct 30, 2014CA
PASSENGER SEAT AIR BAG SENSOR DOES NOT WORK. CHECKED WITH INFINITI AND VIN DOESN'T FALL UNDER ANY RECALL. GETTING THE SENSOR REPLACED UNDER THE EXTENDED WARRANTY. SEEING SIMILAR COMPLAINTS FROM OTHER OWNERS. *TR
Structure
Filed Apr 30, 201432,000 milesFL
MY DASHBOARD IS MELTED. OBVIOUS DEFECT OF THE MANUFACTURER... IT'S STICKY AND SHINY WHICH MAKES IT HARD TO SEE AND PAY ATTENTION WHILE I'M DRIVING. I SAW THAT OTHER PEOPLE HAVE THE PROBLEM FROM MY LOCAL NEWS STATION AND DECIDED TO FILL THIS OUT. *JS
Electrical System
Filed Dec 18, 201350,000 milesNY
I'VE BEEN HAVING A CONTINUING PROBLEM IN REGARDS THE STOCK PANASONIC CD CHANGER. THE CD CHANGER IS MOVING DISCS AROUND WHEN THE POWER TO THE CAR IF OFF, WON'T EJECT DISCS OR RECEIVE THEM. THIS MALFUNCTION IS DRAINING MY BATTERY. I BROUGHT THE CAR INTO A INFINITI SERVICE SHOP AND THEY ADVISED ME THAT THE CD CHANGER WAS MALFUNCTIONING AND WOULD REPAIR IF FOR $500.00, BY INPUTTING A REMANUFACTURED CD CHANGER INTO THE CAR. UPON THEM DOING THIS, I WAS ADVISED THE RADIO THEY ORDERED, WAS ALSO DEFECTIVE AND THEY HAD TO ORDER ANOTHER ONE. THEY REPLACED THE CD CHANGED AND A MONTH LATER, THIS CD CHANGER ALSO STOPPED WORKING CORRECTLY. I HAD TO GO AND HAVE INFINITI REPLACE THE RADIO FOR THE THIRD TIME, WHICH WAS OUT OF WARRANTY. THE CURRENTLY CD CHANGER IS WORKING, BUT FOR HOW LONG? I ASKED INFINITI USA FOR A FULL REFUND AND WAS ADVISED THAT THEY COULD NOT ASSIST ME WITH ANY REFUND AND WEREN'T HELPFUL OR CONCERNED AT ALL ABOUT THIS PROBLEM. I FILED A BBB CLAIM IN ORDER TO TRY AND HAVE MY REPAIR FEE REFUNDED, DO TO THIS DEFECTIVE PART WHICH SHOULD BE RECALLED. INFINITI STILL USES PANASONIC CD CHANGERS IN THEIR NEW MODELS ARE REFUSES TO ADDRESS THIS DEFECTIVE PART ISSUE. MANY INTERNET RESEARCHES HAVE SHOWN THIS CD CHANGER ISSUE HAS AFFECTED MANY OF THEIR CARS FOR SEVERAL YEAR'S. IN CONCLUSION, I WOULD NEVER BUY AN INFINITI AUTOMOBILE AGAIN DO TO THE TOTAL DISREGARD TO CUSTOMER SERVICE. *TR
Electrical System
Filed Oct 7, 201340,000 milesNY
I HAVE A 2008 INFINITI G37S / 6 SPEED, I HAVE GONE THROUGH 3 BATTERIES SINCE I PURCHASED IT USED / CERTIFIED IN 2010. MY BATTERY KEPT DYING SO I BROUGHT IT TO INFINITI AND THEY SAID I HAS A PARASITIC ELECTRICAL DRAW BUT COULD NOT TELL ME WHERE IS WAS COMING FROM. ONE DAY I WALKED UP TO THE CAR WHILE IT WAS SHUTOFF AND I HEARD THE SIX DISC CD CHANGER, MOVING AROUND THE DISCS. THE STOCK CD CHANGER WAS OPERATING WHILE THE CAR WAS OFF AND KILLING MY $150.00 BATTERY. I ULTIMATELY PULLED THE FUSE FOR THE RADIO AND UPON DOING THAT, I HAD NO RADIO, HEAT, REAR DEFROST AND THE AC COMES ON & YOU CAN'T TURN IT OFF. I DROVE AROUND FOR A MONTH IN THE WINTER WITH THE AC ON WHICH DECREASED MY MILEAGE. I CALLED UP INFINITI AND BROUGHT IT IN AND THEY CHARGED ME $138.00 TO TELL ME I NEED A NEW, SAME DEFECTIVE CD CHANGER AT A COST OF $550, WHICH WAS NOT COVERED. I ADVISED THEM THIS IS A SERIOUS SAFETY ISSUE AND HOW COULD A CD CHANGER AFFECT THE WHOLE INSTRUMENT PANEL? IN ADDITION, YOU CAN'T EVEN PUT AN AFTERMARKET RADIO / CD CHANGER IN THE CAR BECAUSE THE HEAT, DEFROST, NAVI IS ALL ONE UNIT. THIS BOSE RADIO UNIT IS STILL BEING USED TILL THIS DAY IN THEIR NEW MODELS. I FILED A BBB CLAIM AND THEY WERE NO HELP. I LOVE THE CAR BUT WOULD NEVER BUY AND INFINITI AGAIN. I HAD AN ACURA BEFORE THIS CAR AND THEY FIXED EVERY PROBLEM I HAD AND TREATED ME LIKE I WAS THERE ONLY CUSTOMER THEY HAD. *TR
Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Aug 1, 201345,500 milesIL
THE CAR WAS STARTED AND THERE WAS A LOUD RATTLING NOISE COMING FROM THE MUFFLER. IT IS VERY LOUD AND DOESN'T GO AWAY. DID MY RESEARCH AND FOUND OUT THERE IS A DEFECT IN THE MUFFLER PART NUMBER 20100 JL01A. AND CARS THAT EXPERIENCE THIS RATTLING NOISE MUST HAVE THEIR MUFFLERS REPLACE WITH PART NUMBER 20100 JL01C. I WENT TO THE DEALERSHIP AND THEY SAID MUFFLER IS NOT COVERED IN WARRANTY AND THAT THERE IS NO RECALL ON THE DEFECTED PART. THEY WANT TO CHARGE ME $880 TO REPLACE. THE PART IS DEFECTED AND THEY WANT ME TO PAY FOR IT, VERY SCANDALOUS. *TR
Power Train
Filed Jun 25, 201375,000 milesAZ
MY VEHICLE'S CLUTCH COMPLETELY LOST ITS HYDRAULIC CAPABILITY AND LEFT MY VEHICLE STRANDED IN ONGOING TRAFFIC. ME AND A FEW VOLUNTEERS WERE ABLE TO PUSH MY VEHICLE IN NEUTRAL MODE TO THE SIDE OF THE ROAD, HOWEVER THIS COULD BE WARRANTED AS A BIG SAFETY CONCERN IF IT IS COMMON OCCURRENCE FOR THIS MAKE, MODEL, AND YEAR. I HAD MY VEHICLE TOWED THE NEXT DAY TO AN AUTO SHOP AND THEY DETERMINED THE CLUTCH AND SLAVE CYLINDER WERE BOTH FAULTY. THOUGH WEAR AND TEAR MAY BE COMMON FOR THIS PART, AFTER DOING RESEARCH ON ONLINE FORUMS THIS SEEMS TO BE A COMMON ISSUE WITH INFINITI G37'S. *TR
Engine
Filed Jan 28, 201346,000 milesFL
INFINITI G37, AFTER WARM USUALLY MORE THEN 30MIN OF DRIVING WILL INTERMITTENTLY GO INTO LOW AND HIGH ACCELERATION ON ITS OWN. AS IF YOU ARE BRAKING WITH YOUR LEFT FOOT AND THEN GIVING IT GAS ON AND OFF WITH RIGHT FOOT. MY WIFE HAS ALSO DESCRIBED COMPLETE LOSS OF POWER WHEN THE CONDITION OCCURS AND SHE TRIES TO ACCELERATE. SHE FEELS IT COULD BE A DANGEROUS COMBINATION IF IT HAPPENS AT THE WRONG TIME. WE DID SCHEDULE FOR A SERVICE APPOINTMENT AND HOPE THIS WILL HELP OTHERS WITH SIMILAR CONDITION. *TR
Air Bags
Filed Dec 13, 201236,696 milesTX
PASSENGER SEAT AIR BAG SENSOR DOES NOT WORK. INFINITY HAD AN EARLIER RECALL AND SAID PROBLEM WAS FIXED IN 2009. INFINITY SAYS AUTOMOBILE IS NOW OUT OF WARRANTY AND ONLY FIX IS TO REPLACE SEAT AT COST OF $3500.00. I WAS TOLD BY INFINITY THE RECALL WAS JUST TO FIX A WIRE NOT THE SENSOR. WANTED TO NOTIFY YOU OF CONTINUED PROBLEM AND SEE IF MORE OWNERS ARE REPORTING CONTINUED PROBLEM WITH AIR BAG. *TR
Complaints 1-50 of 66, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Oct 7, 2008. Source: NHTSA Office of Defects Investigation.