Filed Sep 24, 2021469,377 vehiclesHyundai Motor America
Defect. Hyundai Motor America (Hyundai) is recalling certain 2015-2017 Sonata, 2016-2017 Sonata Hybrid, and Sonata Plug-In Hybrid vehicles. The Smart Junction Box (SJB) software logic may not properly interpret the signals received from the multifunction switch, which could cause the turn signal to activate in the opposite direction of what the driver intended.
Risk. A turn signal that activates in the opposite direction of what was intended by the driver increases the risk of a crash.
Remedy. Dealers will update the SJB software, free of charge. Owner notification letters were mailed November 19, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 210.
Filed Sep 17, 202195,515 vehiclesHyundai Motor America
Defect. Hyundai Motor America (Hyundai) is recalling certain 2017 Tucson and Sonata Hybrid vehicles. The connecting rod bearings inside the engine may wear prematurely, which can result in engine damage.
Risk. A damaged engine can increase the risk of a fire or it can cause an engine stall, increasing the risk of a crash.
Remedy. Dealers will inspect the engine. If bearing damage is found, the engine will be replaced. Dealers will also install a software update containing a new Knock Sensor Detection System (KSDS). Repairs will be performed free of charge. Owners were notified of the defect on November 16, 2021. Owner notification letters were mailed January 15, 2022. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 209.
Latches/Locks/Linkages › Trunk Lid › Latch21V619000
Filed Aug 6, 2021348,158 vehiclesHyundai Motor America
Defect. Hyundai Motor America (Hyundai) is recalling certain 2017-2018 Sonata, 2016-2018 Sonata Hybrid, 2018-2020 Accent, and 2016-2017 Azera vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Risk. A person inside the trunk compartment may become trapped, increasing their risk of injury.
Remedy. Dealers will replace the trunk latch base, free of charge. Owner notification letters were mailed December 4, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 208.
All 3 campaigns on file, newest first.
What owners reported
Newest filings
Engine
Filed Oct 16, 2026CA
My 2017 Hyundai Sonata Hybrid suffered a sudden and dangerous engine failure matching the exact conditions of NHTSA Safety Recall 209 (Hyundai Campaign 209) for premature connecting rod bearing wear. The vehicle entered Limp Mode due to diagnostic trouble code P1326. The mandatory Knock Sensor Detection System (KSDS) software update was successfully completed on this vehicle prior to the failure. The vehicle is currently located at Hyundai of [XXX], where dealership technicians confirmed that the engine is completely failed and requires replacement. However, the dealership and manufacturer are actively refusing to perform the mandatory safety recall remedy, instructing me to pick up the un-repaired, hazardous vehicle. They are citing the vehicle's salvage title as the sole reason for denial. Under federal NHTSA regulations, a manufacturer cannot deny a safety recall remedy based on a salvage or branded title status unless the vehicle cannot be physically or safely repaired. This engine defect poses a documented fire and stalling hazard. I am filing this immediate complaint because Hyundai is violating federal recall mandates by attempting to discharge a vehicle with an open, dangerous safety hazard without completing the legally required remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Engine and Engine Cooling
Filed Sep 1, 2026110,000 milesCA
The contact owns a 2017 Hyundai Sonata. The contact stated that the vehicle experienced excessive oil consumption with an abnormal burning odor. The vehicle was taken to a dealer, and an oil consumption test was performed. The contact was informed that the vehicle passed the inspection. While driving later, the vehicle stalled and was taken back to the dealer, where it was determined that the vehicle was consuming an excessive amount of engine oil, and several DTC including the Knock Sensor Detection System (KSDS) were found. The contact stated that while driving or reversing at various speeds, the vehicle shuddered, made abnormal rattling sounds, entered HEV Lock Mode, and the vehicle stalled. The vehicle occasionally came to a complete stop in the middle of the road and had to be pushed out of the roadway. On other occasions, the driver was able to pull over to the side of the road. The vehicle failed to restart and was towed after stalling. The contact stated that the check engine warning light was illuminated before the vehicle entered HEV Lock Mode, with several unknown warning lights illuminated. The vehicle was towed to the dealer, where several tests, including bearing clearance tests and unknown repairs, were performed; however, the failure persisted. During the final service visit, the dealer diagnosed the vehicle with engine wear and tear and fractured pistons. The dealer determined that the engine needed to be replaced; however, the service manager informed the co
Engine
Filed Jun 10, 2026GA
The Hybrid Electric Vehicle (HEV) system in my 2017 Hyundai Sonata Hybrid Limited malfunctioned. On three separate occasions, the HEV warning light illuminated while I was driving on the highway, followed by a sudden loss of power. The vehicle stalled and stopped running, leaving it inoperable. The incidents occurred in approximately August 2022, November 2023, and February 2026. The vehicle is available for inspection upon request. Each incident occurred while driving on a highway. The vehicle suddenly lost power and stalled in moving traffic, creating a significant safety hazard. I was forced to attempt to move the vehicle out of active traffic lanes while other vehicles were traveling at highway speeds. The unexpected loss of propulsion increased the risk of a crash, serious injury, or death to myself, my passengers, and other motorists. The vehicle was taken to a Hyundai dealership after each incident. However, the dealership did not provide an explanation for the HEV warning light, loss of power, or stalling condition. To my knowledge, no permanent repair was identified, and the problem recurred on multiple occasions. The vehicle was inspected by a Hyundai dealership following each towing event. The vehicle was towed after each incident because it was not safe to drive. To my knowledge, Hyundai did not provide a definitive cause for the failures. The vehicle has not been inspected by police or insurance representatives in connection with
Engine
Filed Apr 15, 2026FL
2/25/2026 vehicle was put in service for a safety warranty recall. 2/26/2026 Hyundai approved the replacement of the engine, but there were costs involved that I was responsible for (approx. $800). 3/9/2026 I was informed by Hyundai the vehicle was complete, and would now last "for another 200,000 miles". I picked up the vehicle and only drove 5+ miles from the dealership when the vehicle’s motor completely shut down, putting me in a VERY UNSAFE driving condition, almost causing a serious accident. Vehicle was returned to Hyundai the same day and I was informed they were still figuring out the failure and to be patient. 3/11/2026 Hyundai informed the vehicle would now need a new catalytic converter and O2 sensor, and that it would all be covered under warranty. On 3/12/2026 Hyundai informed me that they would not fully cover the cost of the new parts and I ended up paying another $1300. 3/19/2026 Hyundai notified me that the vehicle service was complete, and the vehicle was ready for pick-up. I picked up the vehicle that day and again only drove 5+ miles when the vehicle repeated the same failure with the motor completely shutting down and again putting me in a VERY UNSAFE driving condition and almost causing a serious accident. Vehicle returned to Hyundai the same day. 3/23/2026 was told I would receive update once technician gets to the vehicle. 3/26/2026 informed that the vehicles Brake Booster Actuator needed replaced, and I have to cover the almost $4000 to replace this
Electrical System
Filed Nov 29, 2025UT
While traveling 40 mph, car flashes a warning, "Check Hybrid System", and then the car shuts off. No power steering and brakes are difficult. The warning is only 3-5 seconds before everything shuts down. This is definitely a hazard to myself and others. If in traffic at higher speeds, there would certainly be an accident with devastating results.
Engine
Filed Sep 21, 2025MA
The engine shut off on the highway on two different days. Vehicle was going between 65 and 70 mph. The vehicle engine shut down and all the warning lights came on. Every one. The vehicle still moved but nothing inside worked, it ran on battery mode for the 17 miles to the dealership with a maximum speed of 60 mph. The risk was the immediate unresponsiveness of the vehicle and the sudden and immediate reduction in speed and power. It presented itself twice in about 2,000 miles. The dealership charged a 491$ diagnostic and found all the warnings and reset it, not reason for it happening and sent me on my way. Then it happened again. Brought back to the dealership and they tried to say they did another diagnostic and called the tech helpline. It took hours and they still don’t have a definitive answer, wanted to try almost 2k in repairs to see if it would fix the issue without any guarantees it would. Warning lights, all of them came on, cruise control, abs, engine light blinking, steering, literally everything and messages started running through the information center.
Service Brakes
Filed Sep 12, 2025MD
Vehicle: 2017 Hyundai Sonata Hybrid – 131,700 miles – Maryland registered While driving, my vehicle displayed the warning “Check Hybrid System. Turn off engine.” The dealer diagnosed a failure of the Hydraulic Control Assembly (ABS/Brake Control Unit). This is a safety-critical braking system. The vehicle is unsafe to drive until repaired. Hyundai previously issued recalls for this same component on earlier Sonata Hybrid models (2011–2015), due to risk of brake failure and fire. My 2017 vehicle is experiencing the exact same failure, yet is not currently included in the recall. This defect should be investigated as it compromises safe braking performance and puts drivers and passengers at risk. I am requesting that NHTSA review this issue and consider expanding Hyundai’s recall coverage to include later model years like mine.
Structure › Body
Filed Aug 25, 2025NC
I was drying my car after washing it(I only use products approved for washing and drying vehicles) when a piece of paint on the hood just peeled off. It has not been wrecked or damaged in any way on the hood so I feel it must be a defective paint job from the factory.
Electrical System › Instrument Panel › Speedometer/Odometer
Filed Jun 16, 2025105,000 milesTN
Odometer Fraud. The contact stated that while attempting to purchase a 2017 Hyundai Sonata Hybrid, it was later discovered that there was a mileage discrepancy. The vehicle was not yet purchased. The vehicle mileage was 87,000, but the contact later discovered that the mileage was 105,000.
Engine and Engine Cooling
Filed Jun 10, 2025183,000 milesVA
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving at various speeds, the contact noticed an abnormal ticking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with engine failure due to the rod bearings failure. The dealer determined that the engine needed to be replaced and informed the contact that the repair was not covered under an unknown recall due to the mileage. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 183,000.
Steering
Filed May 9, 2025FL
Driving the vehicle, I was turning right on exit , the steering wheels turn extremely hard. It turn so hard have to pull over on side of the road. Steering light and traction turn on. Cycle the key and vehicle reset light nothing happen. Vehicle do not give fault code after key was cycle.
Engine
Filed Mar 19, 2025AZ
FAIL/MALFUNCTION 3/18/25: Internal engine failure diagnosed by local Avondale, AZ Hyundai dealership service - rod bearing failure suspected. Vehicle currently undergoing Bearing Clearance Test to affirm this or any connecting rod issues, with possible need for total engine replacement. When googling "Hyundai Sonata hybrid 2017 internal engine failure," masses of reports generate from consumers with this model, complaining of same defect, as do numerous recalls for such defects that have been mandated for the model with range of years including 2017.Yet when searching with my VIN, it says no recalls have been mandated, in spite of the undeniable, widespread identical defect. Available for inspection. SAFETY RISK: Driving on the freeway in city traffic at 70-75mph, the engine completely stopped and all dash lights lit up at once. Vehicle had to be coasted to shoulder to wait for roadside assistance. Extremely hazardous to us in vehicle and to all around us with sudden, dramatic speed change in moving, constant freeway traffic. First time: Our usual mechanics at Pep Boys did diagnostic but found nothing, the vehicle drove normally for them, yet they did our regular tune-up, oil change, etc. Two weeks later, the same event happened on freeway, identical to first time. We were very lucky that no crashes happened either time. Pep Boys advised that Hyundai investigate the issue. PRIOR SYMPTOMS: No warning lights or sounds presented until the events themselves, when the entire dash
Engine
Filed Feb 3, 2025WV
The vehicle had a recall to replace the motor for bearing failure. They replaced my motor at 101,000 miles. The second motor than failed for the exact recall of bearing failure at 65,000 miles on the new motor. They told me that since I had already have done the recall and my car was now out of warranty that I would have to pay 10% of the repair bill for another motor. This second motor should have been included in that recall.
Engine
Filed Feb 3, 202566,000 milesOR
The contact's son owns a 2017 Hyundai Sonata Hybrid. The contact stated that while her son was driving at an undisclosed speed, he smelled a burning odor on the interior of the vehicle, after which he heard an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed; however, the contact was not aware of the diagnostic report. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V727000 (Engine); the VIN was included, and parts were available. The contact also stated that the vehicle had a Salvage Title. The manufacturer was not notified of the failure. The failure mileage was 66,000.
Fuel/Propulsion System
Filed Dec 21, 2024FL
Literally for years I have been taking my car in to Rick Case Hyundai with the complaint of smelling gas even when the car was parked for long periods. Each time they said they fixed with different items. Gas cap, a part on the catalytic converter, etc. The problem never resolved but I noticed it only happened when the tank was more than half full. I got a video of gas dripping out underneath and took the car to Rick Case and gave them the video. My car has been there ten days because they first tried to say it was a seal on the fuel pump. This time I said that seems unlikely cause that only happens when tank is full and persists even after car is parked many hours. Now they report they found a pinhole leak in the gas tank. I will upload the video if this form allows. This does not appear to be a pinhole leak to me. I first noticed this around 2019. Unfortunately the video is MP4 and I cannot upload it.
Unknown or Other
Filed Nov 11, 2024FL
My 2017 Hyundai Santa hybrid limited it all started with 11 icons appeared on the dash took it to Hyundai dealership Gainesville to be fixed in July of 2024 dropped it off Wednesday they emailed me with a price of 1563.70 I okay it to be fixed. I picked it up that following Saturday no sooner after leaving halfway home the check engine light came on took it back the following Monday they pulled it in the shop no more than 15 minutes later they pulled it out said they fixed it said if it should happen again to bring it back shortly after leaving check engine light came on again took it back to them and fixed it left check engine light came on again so I took it to Tallahassee Hyundai dealership they changed cabin air filter and engine filter we left the check engine light came on again so we took it back to them again and they found nothing . Then the check engine light was still on then the car wouldn't start so I had to pay to have it towed to Hyundai dealership of Gainesville again told them now the car won't start and it's been there since October 20 2024 spoke to them many times I still haven't gotten any one that can seem to fix my car they don't return phone calls just give me the run around it's my only car I have never heard of a dealership that can't fix there own car they sell . I'm getting nobody that is willing to help me and the car is not paid for im so upset is this the kind of business you provide to your customer's.
Visibility/Wiper
Filed Oct 23, 2024HI
Windshield wiper motor started to operate slowly and at times stops with wiper blades in middle of windshield.
Engine
Filed Sep 25, 2024PA
ENGINE OIL MISFIRE ALSO NOTED AS A RECALL ON THE 2016 MODEL AND REPEATEDLY MENTIONED ON LINE AS AN ERROR IN THE 2017 MODEL NOW REACHING SIMLAR MILEAGES. DEALER IS REFUSING TO ACKNOWLEDGE IT AS A PROBLEM AND SAYS THE ENGINE LIGHT SI NOT RECORDING THE ERROR AND YET AN OUTSIDE ANALYSIS SAYS ITS ERROR 0302!! THE SAME AS THE 2016 RECALL NOTICE. THE 2017'S SHOULD BE RECALLED FOR THE SAME FIX
Power Train
Filed Sep 5, 2024PA
What component or system failed or malfunctioned, and is it available for inspection upon request? Vehicle stopped accelerating and flashing check engine light went on. Vehicle reported "Check Hybrid System." Dealer believes it was loose pins in a HCULDC connector that may have caused loss of communication. How was your safety or the safety of others put at risk? Lost acceleration on a highway and was nearly hit trying to get off of the road. Has the problem been reproduced or confirmed by a dealer or independent service center? Piazza Hyundai of Pottstown, PA reproduced the issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Dealer secured loose pins. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Power Train
Filed Sep 2, 2024NY
While driving, car started to lose power. Warning lights started flashing to turn off vehicle to recharge battery. Car lost all power. Car was towed to dealership. Dealer started diagnostic testing, and first thing that was noted is that all oil had drained from car and that crank shaft may now be damaged. Prior to incident, no warning lights came on for service, engine or oil lamp. Dealer and internet searched confirm this has been happening to this model recently.
Engine
Filed Aug 31, 2024TN
This is the seventh occurrence of complete loss of power while driving on the interstate. The hybrid system warning activated, followed by the engine shutting down, and all dashboard lights illuminated with alerts indicating "Shut Off Engine/HEV." An 18 wheeler was pulling out from the shoulder as I was losing power and barely missed getting crushed. The former problems have all been at interstate speeds with similar accident avoided. The service history clearly demonstrates that Hyundai has repeatedly attempted to address this issue by replacing numerous critical components, including the engine, transmission, knock sensor, battery (three times), integrated brake actuation system, and smart cruise control, among others. Despite these extensive repairs, the problem persists. On this latest occasion, less than 4,000 miles and four months since the last major incident, the dealership has proposed replacing the intake manifold, EGR valve, HSG belt, and spark plugs. The belt was changed less than 20K miles ago. and I believe the spark plugs were as well. Each time my vehicle experiences this issue, it is out of commission for weeks or even months at a time, causing significant inconvenience and raising serious safety concerns. I no longer trust this vehicle and I don't believe the many recalls have successfully addressed the root cause of issues with the 2017 Hybrids.
Engine
Filed Aug 10, 2024TX
While driving on the highway, the car loss. The dashboard noted the Blindspot Detention System failed and the dash noted "Hybrid System Warning. Turn off Engine." The vehicle was towed to the dealership. They confirmed a Knock System Sensor had to be replaced. Less than a month after the repair, the same issue occurred on the highway again and the vehicle was towed to the dealership. Vehicle has been at the dealership for over 2 weeks and dealership has confirmed they haven't been able to accurately diagnosis the problem yet. Both incidents have occurred after the dealership addressed the recall campaign related to the engine.
Engine
Filed Aug 9, 2024TX
EGR cooler leaks and slowly burns off engine coolant resulting in the car overheating while driving, forcing a quick exit from the road, or stopping in traffic not to damage the engine. Google search shows this is a very common issue with these hybrids.
Engine
Filed Jun 6, 2024TX
Excessive oil consumption. Engine makes knocking sound. Check engine light and/or oil light come off & on. Over heat light & HEV LIGHT. Bought car brand new in Sep2017. December 2017 car was in shop for a month. Ever since that incident, car has been in & out the dealership for same issues. Car has been serviced only by Hyundai dealerships. Currently my car has been in the shop awaiting repairs since end of February 2024. I keep getting the delay in parts excuse. Hyundai claims my car does not fall under their lawsuit for engine replacement nor do they acknowledge faulty engine oil consumption.
Steering
Filed Jun 3, 2024NY
Total loss of power steering while driving, wheel locks up randomly. Hyundai dealer said the battery was old, I put a new hyundai battery in it and the steering locked up leaving the dealership. VERY DANGEROUS.
Electrical System
Filed May 24, 2024KY
2017 Hyundai Hybrid Sonata lost power while in the middle lane of [XXX] . Following notice appeared: Check Hybrid system. Turn off engine !HEV. We were able to coast over to side of road (car was going 70mph at time of breakdown). Car towed to McDonough Hyundai dealership. Talked to Service Dept. We explained our situation to him (out of town, spending money on a hotel). They performed an engine electric Diag. which stated: Vehicle had multiple codes for low battery voltage. Test battery and got an instant failure. Cleared codes and test drove after new battery replacement. No codes came back. Approximately 1 hr. later in Jackson, GA we were on [XXX] , middle lane & engine stalled (70mph & coasted over to side of highway). Received same code: Check Hybrid Battery System, !HEV, turn off engine. Had car towed to Kennesaw, GA. Rented car to drive home & had car towed to Alexandria, KY our home town. After 2 wks. car was put on diagnostic machine. Said they test drove car multiple times. They said could not duplicate the issue. It was suggested the next time we get code on our dashboard to take a picture of it or video. Took car to Kerry Hyundai, Florence. Test driven car 40 miles & have gotten nothing. No codes. Told them it was imperative that your mechanics find the issue. I will not drive the car as it is now. It is unsafe as it stands now. Breaking down 2x in GA. The first time after driving it 6.5 hrs. and the 2nd time after putting brand new battery in & breaking down exac
Engine
Filed May 8, 2024OR
Hybrid engine is failing, a week before there was a noticeable clicking under the hood during acceleration but no lights came on indicating any problems.
Engine
Filed Feb 29, 2024138,300 milesWA
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving at an undisclosed speed, the check hybrid system warning light illuminated. In addition, the vehicle lost motive power. The vehicle was serviced by a dealer two months ago and repaired under Technical Service Bulletin: T6G. The contact stated that the failure reoccurred after driving the vehicle for 500 miles. The vehicle was taken to the dealer where it was diagnosed with a failed engine and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,300. The contact called the case manager at Hyundai and he refused to give any confirmation about the problem with the engine.
Engine
Filed Jan 2, 2024122,000 milesCO
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while his wife was driving approximately 60 MPH, the vehicle lost motive power. The contact stated that the check engine warning light was illuminated. The contact stated that his wife was able to drive the vehicle to an independent mechanic. The contact stated that the mechanic retrieved various codes from the engine, and P1326 for the engine knock code and informed his wife that the engine needed to be replaced. The contact had the vehicle towed to a dealer who diagnosed the vehicle and performed a bearing clearance test and replaced the knock sensor. The dealer determined that the engine did not need to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V727000 (Engine). The manufacturer was informed of the failure. The failure mileage was approximately 122,000.
Engine
Filed Dec 6, 2023UT
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that after his daughter started the vehicle, the vehicle began to knock and shake violently, and his daughter smelled a burning odor within the interior of the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer, who determined that the connecting rod bearings inside the engine had worn prematurely, requiring the replacement of the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V727000 (Engine), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Fuel/Propulsion System
Filed Nov 27, 2023CA
In May, the engine completely failed as I was driving on the freeway, without cause. It had to be towed to the dealership where luckily the engine was replaced under warranty. Less than 6 months later, the HEV and CEL warning lights came on as I was commuting to work via highway. The car was very low powered, hard to accelerate, and immediately decelerated whenever I started to let off the gas pedal. It struggled to go at or above 60-65 mph. The freeway speed was 70 mph and it was a safety risk for the car to power down. Dublin Hyundai could not replicate the problem, simply recharged the battery and said I was good to go. Less than 1 week later, the exact same thing happened as I started on a road trip. I had to return the car home and get it towed to Stockton Hyundai for diagnosis. This is car is only 6 years old, has been routinely maintained, and just hit 100k miles, for which Hyundai is denying any repair assistance even though there is a lifetime hybrid battery warranty.
Engine
Filed Nov 16, 2023125,000 milesFL
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 55 MPH, the vehicle became inoperable and made an abnormal sound. The contact parked the vehicle and then had the vehicle towed to a dealer after the vehicle failed to restart. Several warning lights were illuminated. The vehicle was diagnosed. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.
Electrical System
Filed Nov 4, 2023CA
Engine Shut Off Without Warning problem of the 2017 Hyundai Sonata Hybrid While driving the car on the freeway, it will jerk forward and then shortly after lose power. I pull over (luckily haven't been killed yet) on the side of the freeway. I've taken my car to a Hyundai dealership third times. All Three time I was stranded on a busy california highway. I have looked into this warning over a year and no one seems to know the problem. This should be a recall and all Hyundai dealers should be made aware of what this warning is. We as Hyundai owners need answers and help.
Air Bags
Filed Oct 11, 2023CO
1) I purchased 2017 Hyundai Sonata Hybrid new. Now for 2nd time, trunk latch won't open trunk. 1st time i paid for a new park on the trunk. Now again, trunk won't open. Dealer states they have to replace rear bumper antenna. 2) Airbag light came on on the dash, and remains on when I start car. Dealer stated it is the driver seatbelt light. I Never had an accident with this vehicle and air bag(s) have never inflated. Dealer stated they will have to replace driver airbag which will cost me $1,436.35. I don't know why I have to pay for a new driver airbag when I bought the car new and never had an accident with the car.
Engine
Filed Sep 28, 2023142,000 milesTX
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 60 MPH and taking an exit, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the power relay assembly and battery needed to be replaced. The vehicle was repaired, but the failure recurred. The contact stated that the vehicle started but failed to move. The contact stated that the failure was related to TSB Number: 20-01-003H. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 142,000.
Electrical System
Filed Sep 27, 2023VA
I first experienced HEV hybrid system issue back in 2022. I took my sonata to the dealership which they had over a month to try to fix the problem which they did for the time. Now a year later I’m back with the same issues and the dealer basically saying they can’t see my car for a month then don’t know how long it’s going to take to fix the issues if the even. Nobody can really tell me what’s wrong with my car. This the second time it’s been a safety hazard while driving on the interstate and the system malfunctions causing a hazard to me and drivers around me because the vehicle has basically cuts off rapidly slowing the vehicle down
Electrical System
Filed Sep 11, 2023AL
This issue has happened twice in one month on my Hyundai sonata hybrid that I’ve had for less than 3 years. It is a 2017 model. While driving on the interstate, the car will stop accelerating and all warning lights will come on along with “Check hybrid engine. Turn off engine”. The dealership has yet to find out the problem and cannot tell me what the issue is both times I’ve brought it in (it’s had ti be towed both times). I cannot afford to keep paying for repairs on an almost new car along with the safety concerns of driving it. I am attaching pictures of both times it happened- noting that it is the same warning each time. It looks like multiple owners are having this issue and none has yet to be resolved.
Engine
Filed Jul 24, 2023NC
The car started shaking or not running smoothly back in May and then the check engine light came on. I immediately pulled over and inspected under the hood. I saw nothing wrong and the car started fine and check engine light went away. I drove a few more days without any problems but then the same thing happened again. The next day I called the dealership (Bob King Hyundai in Winston-Salem, NC) the earliest appointment was 26 days away. I had no choice but to keep driving it even thought I was terrified every time. It happened a few more times and I took it by Auto Zone and they gave me a DTCs Secondary code of P0303 Cylinder 3 misfire detected No Code(The gentleman informed me that to get a code the light would need to stay on. I told this to the dealership when I took it in for service and diagnosis on 5/30/2023 They called me on 6/1/2023 and told me the mechanic could not find anything and that it could be a vaccum leak and they can clear themselves. About 2 days latter it happened again. I called the dealership back and ask that the Service Manager call me and He still has not called me. I also reported this to corporate Hyundai and that Gentleman stated He could not get in touch with anyone about the issue either. I went ahead and made another appointment which is now scheduled for 8/10/2023. I took it to O'Rielys and they told me the same thing that Auto Zone did Cylinder 3 misfire. I have replaced the gas cap with Hyundai but that didn't help.
Engine
Filed Jul 13, 202380,000 milesGA
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while driving approximately 70 MPH with the accelerator pedal depressed, the vehicle started to lose power with the Hybrid and check engine warning lights illuminated. The contact veered to the side of the roadway. The contact shut off and restarted the vehicle however, the vehicle stalled and was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed that the engine needed to be replaced under TSB: 209. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
Electrical System
Filed Jul 9, 2023CA
Multiple Error codes popped up on Multiple occasions. Lost power and last code was "Check Hybrid System Shut off Engine" HEV System Error. Battery, Engine, Collison, and Maintenance Error Lights showing on Dashboard. 06/ 22 - Dealership inspected and worked on Safety Recalls only. Nothing else was found. 10/22 - Fix Finder report showed Error code P0455. Vehicles reset itself somehow over the weekend. No issues on Monday morning. 11/22 - Lost all power. Towed to Dealership. They reset codes P0455 and P0456. Test passed w/ no further issues. 07/09/2023 - Driving 65mph and loss power. Multiple Error codes. Slowed to 20mph and made into driveway. HEV Shut off Engine came on as I stopped.
Engine
Filed May 8, 2023100,000 milesTX
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that on three separate occasions, the vehicle stalled. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights illuminated. The contact’s wife was unable to restart the vehicle. The contact stated that he was then notified by his wife of the failure and arrived at the scene to move the vehicle off the roadway. The vehicle was then towed to the dealer where it was diagnosed that the assembly generator failed and needed to be repaired. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle stalled with several unknown warning lights illuminated. The vehicle was towed back to the dealer where it was diagnosed that the knock sensor failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact then stated that three days later while driving at an undisclosed speed, there was a knocking sound coming from under the hood and the vehicle stalled with several unknown warning lights illuminated. The vehicle was taken back to the dealer however, the mechanic was unable to determine the cause of the failure. The vehicle remained at the dealer unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
Engine
Filed May 2, 2023CA
2017 Hyundai hybrid Sonata Check hybrid system turn off engine, It’s been at a dealership for three months last time. after year later same issue again.
Engine
Filed Dec 22, 202290,000 milesFL
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while driving at an unknown speed, the engine seized without warning. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 90,000.
Engine and Engine Cooling
Filed Dec 12, 202280,000 milesGA
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while driving approximately 60 - 65 MPH, the red engine warning light illuminated. The vehicle was towed to the local dealer who informed her the vehicle was working as designed. While driving on another occasion, the check engine warning light and the Hybrid System Shutdown and Turn Off Engine message was displayed. The vehicle was towed to the same local dealer where it was diagnosed and determined that the computer chip was faulty. The vehicle was repaired. The contact stated that on another occasion the check engine warning light illuminated again. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Service Brakes, Hydraulic
Filed Nov 18, 202252,000 milesCA
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that the vehicle was taken to a Kia dealer for oil change and brake fluid flush; however, upon test driving the vehicle after the service, the brake pedal was depressed but went to the floorboard, and the vehicle responded with a significant delay. The Kia dealer was notified of the failure, but the vehicle was not repaired. The contact stated that the failure persisted while driving. There was no warning light illuminated. Additionally, the contact stated that the Kia dealer had diagnosed that the parking brake was inoperable. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 52,000.
Engine
Filed Nov 7, 202215,000 milesCA
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that after the vehicle was taken to a local dealer for an unknown recall repair, there were abnormal knocking, clicking, and flapping noises heard intermittently coming from the engine compartment. The contact also stated that the vehicle had reduced power steering assist and was stalling while driving uphill. The check engine warning light and other unknown warning lights were illuminated. The vehicle was taken to a local dealer on three different occasions; however, the mechanics were unable to duplicate the failure. The contact stated that the wiper blades and key fob were replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 15,000.
Steering
Filed Sep 17, 2022CA
My wife and I have been having an intermittent but constant problem with our steering mechanism which our dealer says they cannot replicate and therefore cannot resolve. This constant problem is one that MANY Sonata Hybrid owners have reported online. Our experience is having the steering wheel seize, flashing lights during which the red steering wheel icon with an exclamation point remains on. Our experiences have been in our mobile home park when we are turning left. The last two incidents were when we were blocking our street and vehicles could not pass. A prominent feel in the steering wheel of clicking, clunking, and play in the wheel accompanies these incidents. I had to, as others, to turn the car off and restart to carefully, amidst clicking and clunking, to return the car to our driveway where it will sit until we take frontage roads to our dealer. We recently received a notice from Hyundai that the steering wheel mechanisms' warranty has been extended 15 years from the ending date of the original warranty. The notice indicated that our Sonata Hybrid "may exhibit reduced power steering assist and/or motor driven power driven steering (MOPS)." We believe this is suggesting that MANY complaints have been sent to various authorities regarding this same issue. We now have a much delayed (due to our dealership's backed up service appointments) appointment to again address this problem which they say is not happening because they cannot replicate it. Many online comments i
Engine
Filed Sep 12, 2022PA
Motor issue. Took vehicle in for routine service. Hyundai Sonata Limited Hybrid year 2017. Purchased and took possession of vehicle in May 2018. Purchase New. Current miles 41,000. When doing routine service, tech discovered that head gaskets were now damp and indicating coolant fluid leak. 1) Failed component - head gaskets. 2) Safety risk - none at this time. Car is functional and operating normally at this time. 3) Dealer discovered issue. 4) Vehicle has not been inspected by someone other than dealer. Exclusive dealer service since purchased. 5) No warning lights or any other such indication of failure. No leaking or wet spots under vehicle when parked. Dealer at this time ordering parts and to schedule service repair. Have called Hyundai and filed a claim on this matter. Concern is that there is a prior recall for the motor regarding internal bearing failure. At that time, vehicle was inspected for this recall and was determined that there is no defect/problem existing or in progress. I am desiring that Hyundai replace the entire motor and not just repair due to the known other mechanical recall. As of this time, there is no determination made on my request.
Electrical System
Filed Aug 30, 202291,679 milesTN
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while his daughter was driving approximately 65 MPH, the vehicle shifted into Limp Mode with several unknown warning lights illuminated. The vehicle was towed to the dealer and several DTC codes were cleared and the accelerator pedal assembly was replaced. Shortly after receiving the repair, the failure reoccurred and the vehicle was towed to the dealer another time. The dealer diagnosed the vehicle and determined that max cylinder #7 had failed to cause a knocking in the engine. The vehicle had not been repaired. The dealer attempted to repair the vehicle under NHTSA Campaign Number: 14V252000 (Electrical System, Exterior Lighting, Vehicle Speed Control, Electronic Stability Control) however, the VIN was not included and the repair was denied. The manufacturer was informed of the failure and confirmed that the VIN was not included. The approximate failure mileage was 91,679.
Electrical System
Filed Jun 29, 2022NC
After travelling on the highway for approximately 1 hour the HEV light along with several other lights came on and the engine powered down. The instructions were to turn off the engine immediately . Luckily I was in the right lane and was able to get to the shoulder of the highway and turn off the engine. Tried several times to restart, but same message came up to turn off engine. Had it towed to closest Hyundai dealer for service. They couldn't look at it immediately, but according to them it started the next day and they drove it around (local driving) for 10 miles with no issues. I took the car back and after driving it again on the highway for 1 hour the same problem occurred and I had to have towed to my local Hyundai dealer. It has been in their shop for over 3 weeks and I still have no answers as to what may have caused the problem.
Complaints 1-50 of 81, newest first, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Sep 24, 2021. Source: NHTSA Office of Defects Investigation.