The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle was shaking and hesitated during acceleration with the check engine warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,800.
2017 Hyundai Sonata Hybrid complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →
The contact owns a 2017 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 21V749000 (Exterior Lighting, Electrical System), 21V619000 (Latches/Locks/Linkages), and 21V727000 (Engine) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Had the car at the dealership one month ago for recall repairs. They said it was two quarts of oil low. First time that has been so low. Two days ago, driving home when I start hearing weird intermittent engine noise. Decide to drive to dealership. Almost made it when engine noise became very loud. Pulled over and had it towed to dealership. Engine failure. While waiting for tow, checked oil after it cooled - no oil on dipstick at all. No warning lights on dash. I shut engine off quickly after it was obviously about to fail, noise got louder. Most all maintenance done at dealership. 88k miles. 2017 Hyundai sonata hybrid. Dealership told me they have TWENTY cars with similiar problem on the lot right now
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while driving at an undisclosed speed, the check engine and ABS warning lights illuminated. Additionally, the check HEV System message was displayed. The vehicle then lost motive power and was not able to restart. The vehicle was towed to the dealer on two separate occasions. The dealer replaced the engine coil and battery; however, the failure recurred. The vehicle was taken back to the dealer and the dealer performed NHTSA Campaign Number: 21V749000 (Exterior Lightning, Electrical System) however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
ABRUPT AND TOTAL LOSS OF ACCELERATION AT FULL THROTTLE AT OR NEAR HIGH RPM SHIFT POINTS. THIS BEHAVIOR CAN BE RELIABLY REPRODUCED BY "FLOORING IT" (ALL THE WAY, INCLUDING KICKDOWN) AND NOT LETTING GO - AS IF ONE IS EXECUTING A PASSING MANEUVER. THE POWER LOSS WILL OCCUR AT THE NEXT SHIFT POINT AFTER KICK DOWN, AND WILL NOT BE CLEARED UNTIL THE ACCELERATOR PEDAL IS RELEASED AND RE-APPLIED - OR AFTER APPROXIMATELY 15 TO 20 SECONDS AFTER THE OCCURRENCE IF THE DRIVER DOES NOT RELEASE THE PEDAL. IN CASES WHERE THE PEDAL IS NOT RELEASED AFTER THE POWER LOSS, THE VEHICLE WILL SURGE SUDDENLY AFTER THE CONDITION HAS CLEARED AND REPEAT THE BEHAVIOR DESCRIBED ABOVE. THIS BEHAVIOR CAN BE REPRODUCED IN ANY DRIVE PROGRAM MODE (ECO, NORMAL, SPORT, ) AND IN BOTH AUTOMATIC AND MANUAL SHIFT SELECTION MODES. Has been occurring since purchase. Parks Hyundai of Gainesville, Fl. states unable to reproduce, but a Parks' employee confirmed occurrance.
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while driving 35 MPH, a message indicating a vehicle failure was displayed and the coolant temperature warning light illuminated. The contact stated that as she was veering to the side of the road, she saw white smoke rising up in the rear of the vehicle through the rearview mirror. Another driver also notified the contact of the white smoke. The contact stated that she parked the vehicle and opened the hood but could not determine the cause of the failure. The contact remained on the side of the road where she was waiting for the vehicle to be towed. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 116,495.
The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated while her husband was driving 65 MPH, the vehicle began to shake and lost motive power. The contact stated that her husband pulled off the highway safely. The driver then attempted to re-enter the highway, there was a loud bang from the engine that shook the vehicle. The vehicle stalled. The contact stated no warning light was illuminated. The vehicle was towed to a dealer and diagnosed. The dealer service manager informed the contact that the failure was related to NHTSA Campaign Number: 21V727000 (Engine) for which the VIN was included. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 75,000.
Hybrid system warning! safely stop and do not drive Hyundai dealership in California, keep it over week No answer when they can find a problem for stopping car go forward, only reverse. I was driving 65 miles on heavy traffic suddenly stop on California highway 57. Car was towed to Hyundai dealership near.
The contact owns a 2017 Hyundai Sonata Hybrid. The contact received a recall notification for NHTSA Campaign Number: 21V749000 (Exterior Lighting, Electrical System) however, the dealer informed the contact that they would be able to perform the recall repair in approximately five months. The manufacturer was notified of the issue and advised the contact that they could assist with scheduling an earlier appointment with another dealer who was 40 miles away from the contact's residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
I lost the ability to steer my car any more than 15 to 20 degrees in any direction while traveling at a maximum speed of 25 mph and within approximately 300 yards of driving. Once steering control became limited a warning was displayed on my dash very briefly saying my high beams were not functioning properly. Then my dash showed 7 different warning icons. My safety and that of others was most definitely put at risk. The dealer told me they had to replace the steering column. He also told me that this type of malfunction only occurs on the Hybrid models of the Sonata.
The trunk will not open by any means, the button inside, the key fob, the mechanical key, the smart trunk open feature. Mine is the Hybrid and does not have fold down back seats. So there is no way to open it from inside or outside only via the inside of the trunk. It just has 28,045 miles. I called the dealer Bob King Hyundai and they did not know if it is under warranty and it will cost $130 just to look at it?
CAR CAUGHT FIRE WHILE DRIVING ON THE FREEWAY. DRIVER HAD ONLY BEEN DRIVING THE CAR FOR ABOUT 10 TO 15 MINUTES. GOT ON FREEWAY FROM DOWNTOWN HOUSTON AND WAS ON FREEWAY FOR LESS THAN 10 MILES. WITNESS SAID CAR WAS ON FIRE UNDER VEHICLE IN THE REAR OF THE HYBRID VEHICLE. DRIVER PULLED OVER TO FEEDER OF FWY AND CAR WOULD NOT GO INTO PARK SO HE TURNED VEHICLE OFF AND EXITED VEHICLE. DRIVER SAW CAR WAS ON FIRE AND RAN TO SAFETY.
TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE BEGAN TO SHUDDER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD, TURN THE VEHICLE OFF, GET OUT THE VEHICLE, AND CHECK AS AN ABNORMAL ODOR APPEARED. THE VEHICLE WAS TOWED TO THE DEALER HOWEVER WHILE THE VEHICLE WAS BEING TOWED, THE TOW DRIVER INFORMED THE CONTACT THAT EVIDENCE OF FLAMES WERE PRESENT UNDER THE HOOD. THE VEHICLE WAS TOWED TO THE DEALER SANSONE AUTOMALL (90-100 ROUTE 1 N, AVENEL, NJ 07001 (866) 328-3333) WHERE IT WAS DIAGNOSED AND DETERMINE THAT THE ROD BEARINGS NEEDED TO BE REPLACED. THE ENGINE WAS REPAIRED HOWEVER THE FAILURE RECURRED AS THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A SECOND DIAGNOSED TEST WHICH DETERMINED THE ENGINE COOLANT CYLINDER FAILED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER THE VIN AND YEAR OF THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER DID NOT COMPROMISE A SOLUTION TO THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
TL* THE CONTACT OWNS A 2017 HYUNDAI SONATA HYBRID. THE CONTACT STATED WHILE DRIVING 55 MPH, THERE WAS A LOUD KNOCKING SOUND COMING FROM THE ENGINE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND AS DESIGNED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS THEN TAKEN TO POWAY HYUNDAI (13910 POWAY RD, POWAY, CA 92064) TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF THE CONNECTING ROD BEARING FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
WHILE ACCELERATING, ESPECIALLY UP INCLINES, I WOULD HEAR A KNOCKING SOUND, FEEL VIBRATIONS, THE CHECK ENGINE LIGHT WOULD COME ON AND THE ACCELERATION WOULD NOT WORK. I WOULD COAST FOR A LITTLE BIT (UP TO ABOUT A MINUTE) BEFORE THE ACCELERATION WOULD WORK AGAIN PROPERLY. THIS CAUSES A VERY HAZARDOUS SITUATION AS OTHER VEHICLE BEHIND ARE STILL ATTEMPTING TO ACCELERATE WHILE I CAN NOT. THIS HAS HAPPENED TO ME AT LEAST 5 TIMES IN THE LAST MONTH AND A HALF. THE MANUFACTURERS SERVICE CENTER THAT I TOOK THE VEHICLE TO SAID THAT THEY COULDN'T REPRODUCE THE ISSUE SO THERE IS "NOTHING WRONG" WITH THE VEHICLE.
ON 7/17/19 MY CAR LOST POWER WHILE DRIVING ON CITY STREET. UNABLE TO STEER OR CONTROL VEHICLE. TOOK TO DEALER WHO SAID THERE WERE NO ERROR CODES SHOWN AND THAT IT WAS THE ELECTRIC OIL PUMP. ON 8/12/19, THE SAME THING HAPPENED WHILE DRIVING ON EXPRESSWAY. COMPLETE POWER FAILURE WHILE VEHICLE WAS IN MOTION. UNABLE TO STEER OR CONTROL CAR. TOOK BACK TO DEALER. AGAIN, NO ERROR CODES FOUND. THEY LATER CLAIMED THAT A RELAY HAD MELTED AND THAT WAS THE PROBLEM. ON 12/28/19, AGAIN DRIVING 70MPH ON BUSY EXPRESSWAY, VEHICLE LOST ALL POWER AND I WAS UNABLE TO STEER CAR. TOOK TO DEALER ON 12/29 AFTER IT HAPPENED A SECOND TIME IN TWO DAYS. THERE WERE UNABLE TO LOOK AT VEHICLE THAT DAY AND TOLD ME TO BRING BACK NEXT DAY. IT STALLED AGAIN WHILE I WAS LEAVING PARKING LOT, I ASKED THE MAINTENANCE TECH TO COME AND LOOK TO SEE WHAT WAS HAPPENING, HE REFUSED. DROPPED CAR OFF ON 12/30. ON 1/2/20, DEALER CALLED TO SAY NO ERROR CODES FOUND, AFTER DRIVING 100 PLUS MILES, WERE UNABLE TO DETERMINE CAUSE OF PROBLEM AND I SHOULD PICK UP MY VEHICLE. I EXPLAINED THIS IS UNACCEPTABLE. THEY CALLED ME BACK LATER CLAIMING IT IS THE ELECTRIC STEERING COLUMN PORTION OF MOTOR CONTROL POWER STEERING RACK AND WANT $1800 TO FIX. THIS IS A MAJOR SAFETY ISSUE, LOOSING COMPLETE POWER AND ABILITY TO STEER WHILE DRIVING. DEALER HAS DONE NOTHING TO REASSURE ME THAT THIS IS THE ACTUAL PROBLEM.
WHILE DRIVING ON THE HIGHWAY, A NOTICE WAS SHOWN ON THE DASHBOARD THAT THE HYBRID SYSTEM AND CRUISE CONTROL SYSTEM WERE NO LONGER FUNCTIONAL. THE VEHICLE THEN STARTED TO ACCELERATE, UPHILL, WITHOUT THE GAS PEDAL BEING ENGAGED. THE VEHICLE WAS TAKEN OFF THE HIGHWAY AND WHEN COMING TO A NEAR COMPLETE STOP THE VEHICLE STOPPED WORKING COMPLETELY. AFTER RESTARTING THE VEHICLE AND DRIVING IT TO A SAFE PLACE TO PARK A NOTICE INDICATED THE BREAKS WERE NO LONGER FUNCTIONAL. THE CAR WAS SUBSEQUENTLY TOWED. THE VEHICLE HAS HAD NUMEROUS REPAIRS SINCE AND IS STILL EXPERIENCING THE SAME ISSUE(S) AS OF 12/05/2019.
DRIVING TO WORK WHEN I HEARD A RATTLING NOISE AND ENGINE LIGHT CAME ON & OFF, THEN I SMELLED AND SAW SMOKE, SO IMMEDIATELY PULLED OUT OF THE FREEWAY TO THE NEAREST EXIT LUCKILY A PARKING LOT BEFORE THE CAR BURST INTO FLAMES.
MY VEHICLE HAS 65000 MILES AND THE STEERING WOULD FREEZE UP WHILE DRIVING ON A LOCAL STREET AND ALMOST HAD A COLLISSION. FIRST TIME I NOTICED THE PROBLEM WAS WHEN MY VEHICLE HAD 55000 MILEA AND IT WAS UNDER WARRANTY. THEY REPLACED A PART AT THAT TIME AND NOW JUST 2 MONTHS LATER I HAVE THE SAME PROBLEM BUT THE DEALERSHIP REFUSE TO FIX THE PROBLEM. IT IS A SAFETY ISSUE AND IT STARTED WHILE UNDER WARRANTY. CAN YOU PLEASE HELP ME WITH THIS MATTER.
MY CAR DOES NOT HAVE ANY WARNING SIGN OR SOUND WHEN AN ADULT PASSENGER DOES NOT HAVE THE SEAT BELT ON. I BOUGHT THE CAR AS NEW JAN LAST YEAR AND I DO NOT RECALL THAT THIS EVER WORKED. I DOUBLE CHECKED THE EXISTENCE OF THE PROBLEM DRIVING SLOWLY WITHIN THE CUL-DE-SAC. I HAVE AN APPOINTMENT WITH THE DEALERSHIP TOMORROW TO CHECK THE ISSUE. IT IS POSSIBLE THAT MANY OTHER CARS LIKE MINE HAVE THIS PROBLEM AND THIS MIGHT BE A CASE FOR A RECALL.
AFTER STOPPING AT A REST AREA ON 2 SEPARATE OCCASIONS, THE CAR REFUSED TO START AND A MESSAGE WAS DISPLAYED TO CHECK HEV SYSTEM. AFTER REPEATED TRIES TO START IT THE MESSAGE DISAPPEARED AND THE CHECK ENGINE LIGHT CAME ON. EVENTUALLY, THE CHECK ENGINE LIGHT WENT OFF, THE CAR SEEMED TO BE WORKING PROPERLY AND WE RESUMED OUR TRIP. WE TOOK THE CAR TO THE DEALER AND THEY CHECKED FOR ERRORS AND FOUND NONE. WE ARE RELUCTANT TO PUT THE CAR ON ANY MORE TRIPS OUT OF TOWN.
I HAVE A HYUNDAI SONATA HYBRID 2017. THE BRAKING SYSTEM CREATES A HOWLING SOUND WHEN THE BRAKE IS APPLIED. IT HAPPENED INTERMITTENTLY. I SENT MY CAR TO THE HYUNDAI DEALER NEAR ME THREE TIMES. THE PROBLEM WAS NOT RESOLVED. ACCORDING TO THE DEALER TECHNICIANS, THEY WERE INFORMED BY HYUNDAI, THE MANUFACTURER THAT THE SOUND WAS NORMAL. I AM CONCERNED ABOUT THE SAFETY OF DRIVING THE CAR. I HOPE NHTSA CAN HELP ME TO RESOLVE THIS ISSUE. THANK YOU.
HEV WARNING LIGHT CAME ON WHEN I STARTED THE CAR IN THE MORNING. I HEARD SOME GRINDING AND A BELT SLIPPING. DIAGNOSED AS GENERATOR PULLEY GRINDING, ALIGNMENT MARKS NOT ALIGNED. IT TOOK FROM 08/31/18 TILL 09/07/18 FOR THE REPAIR TO BE COMPLETED.
HEV WARNING LIGHT CAME ON WHEN I STARTED MY CAR. I HEARD A SUCKING AIR SOUND AT WHICH TIME I TURNED OFF THE CAR. I THEN RESTARTED AND NO WARNING LIGHTS WERE ON. LATER THAT DAY WHILE DRIVING HOME THE WARNING LIGHT CAME BACK ON. I PULLED THE CODES AND IT SHOWED P0105 AND P0107. DEALER INSPECTED AND FOUND THE EGR PIPE(C) SEPARATED FROM FLANGE CAUSING UNMETERED AIR LEAK. REPAIRS TOOK FROM 09/26/18-10/02/18
ON THIS PAST LABOR DAY, WHICH WAS 9/3/2018, I PULLED INTO A GAS STATION TO REFUEL MY CAR. SHUT OFF CAR AND HAD KEY FOB WITH ME. PUMPED THE FUEL AND GOT BACK IN THE CAR. NOTHING. CAR WAS INOPERABLE. PRESSED THE START BUTTON, PRESSED THE BRAKES, SHIFTED FROM DRIVE TO NEUTRAL AND BACK, PRESSED THE BRAKE AND THE START BUTTON AGAIN AND NOTHING. DASHBOARD LIT UP LIKE A CHRISTMAS TREE WITH THE KEY FOB LIGHT ON, THE CHECK ENGINE LIGHT ON, ETC. CALLED BLUELINK. THEY TRANSFERRED ME TO A "PHONE PROMPT" SWITCHBOARD. PROBLEM IS THE PHONE SCREEN WOULD NOT OPERATE AS IT WAS FROZEN AS WELL. CALLED AGAIN, LADY STAYED ON THE PHONE WITH ME AND TRANSFERRED ME. THEN WHEN TRANSFERRED SHE WAS ABOUT TO HANG UP WITH THE MESSAGE READ THEY WERE CLOSED. WTF? I AM SUPPOSED TO HAVE ROADSIDE ASSISTANCE. REP FROM BLUELINK TOLD ME TO TOW THE CAR. THERE WAS NOTHING SHE COULD DO AS IT WAS A HOLIDAY. HONESTLY, I WAS FURIOUS. I EXITED THE CAR AGAIN AND SHUT THE DOOR. HAD THE FOB WITH ME. GOT BACK IN AND AGAIN, NOTHING. COULD NOT EVEN TURN THE STEERING WHEEL. GOT OUT AGAIN AND THIS TIME CHECKED FUSES, AND TURNED SWITCH OFF THEN ON FOR ALL FUSES. NOTHING AGAIN. REPEATED THE STEPS AS TYPED EARLIER, AND NOTHING. ABOUT 20 MINUTES LATER I TRIED IT AGAIN AND IT STARTED. I HAVE HAD MY COMMUNICATIONS CENTER REPLACED ONCE ALREADY. ANDROID AUTO WORKED WHEN IT FELT LIKE IT. MY SENSORS FOR BLIND SPOTS TURN OFF AT WILL. MY REAR VIEW CAMERA WORKS BUT THE SENSORS DON'T ALWAYS PICK UP ONCOMING CARS OR PEDESTRIANS. THE CAR IS GOI
I WAS INFORMED BY AN AUTO MECHANIC THAT HYBRID VEHICLES INVOLVED IN A COLLISION COULD EXPLODE WHEN THE CAR DOOR IS OPENED. HAVE YOU HEARD ANYTHING ABOUT THIS? COULD IT BE TRUE? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
ABRUPT AND TOTAL LOSS OF ACCELERATION AT FULL THROTTLE AT OR NEAR HIGH RPM SHIFT POINTS. THIS BEHAVIOR CAN BE RELIABLY REPRODUCED BY "FLOORING IT" (ALL THE WAY, INCLUDING KICKDOWN) AND NOT LETTING GO - AS IF ONE IS EXECUTING A PASSING MANEUVER. THE POWER LOSS WILL OCCUR AT THE NEXT SHIFT POINT AFTER KICK DOWN, AND WILL NOT BE CLEARED UNTIL THE ACCELERATOR PEDAL IS RELEASED AND RE-APPLIED - OR AFTER APPROXIMATELY 15 TO 20 SECONDS AFTER THE OCCURRENCE IF THE DRIVER DOES NOT RELEASE THE PEDAL. IN CASES WHERE THE PEDAL IS NOT RELEASED AFTER THE POWER LOSS, THE VEHICLE WILL SURGE SUDDENLY AFTER THE CONDITION HAS CLEARED AND REPEAT THE BEHAVIOR DESCRIBED ABOVE. THIS BEHAVIOR CAN BE REPRODUCED IN ANY DRIVE PROGRAM MODE (ECO, NORMAL, SPORT, ) AND IN BOTH AUTOMATIC AND MANUAL SHIFT SELECTION MODES, AND IS ESPECIALLY PREVALENT AT SPEEDS ABOVE 45 MPH WHERE SUDDEN FULL THROTTLE COMMAND CAUSES KICKDOWN. THE DRIVETRAIN SHOULD RESPOND RELIABLY WHEN IT IS COMMANDED FULL-THROTTLE. A SUDDEN POWER LOSS AT A SHIFT POINT DURING A FULL THROTTLE MANEUVER IS UNSAFE: (1) IT DISORIENTATES THE DRIVER AND; (2) CAUSES UN-COMMANDED, UNEXPECTED, AND RAPID CHANGES IN DRIVING FORCE, WEIGHT DISTRIBUTION, FRICTION, AND REACTION FORCES WHICH COULD LEAD TO A LOSS OF CONTROL.
1: AT THE BEGINNING OF OCTOBER 210, WHEN THE MOTORWAY EXITS FROM EAST TO WEST, SUDDENLY THE ENGINE DOES NOT WORK (PICTURED) AND THE CAR DECELERATES DIRECTLY FROM 70 MILES TO 30 MILES. THE BRAKES CAN NOT WORK FULLY. STEP ON THE GAS PEDAL MUST STEP ON MULTIPLE STEPS TO RELAX THE THROTTLE, DEPRESS THE ACCELERATOR AGAIN, FROM THE SECOND MOVE TO MOST OF THE MOST OUTSIDE HIGH-SPEED, DO NOT KNOW DO NOT KNOW ABOUT THE CRASH ABOVE THE SPEED. SUCH A HIGH SPEED, I GO HOME, STOP THE FLAME, AND THEN OPEN EVERYTHING IS NORMAL. LATER, DEALER REPAIR CAN NOT FIND THE PROBLEM, UNTIL NOW THERE ARE THREE TOTAL FAILURES, MANUFACTURERS REPAIR IS NOT GOOD, DO NOT SOLVE THE PROBLEM, IT HAS BEEN DRAGGING
CAR HAS 10000 MILES. CAME TO A STOPLIGHT AND THE CAR DIED. RADIO WAS ON, DASH WAS DARK. TRIED TO RESTART, NO RESPONSE. TRIED 5 TIMES, ON THE 6TH TIME, ENGINE CAME TO LIFE. CAR HAS BEEN AT THE DEALER FOR THE LAST WEEK; NO FAULT CODE DETECTED ACCORDING TO DEALER. THEY ARE IN TOUCH WITH HYUNDAI.
WHILE DRIVING ON A 4 LANE STREET THE CAR SUDDENLY GAVE A MESSAGE 'CHECK HYBRID SYSTEM SHUT OFF ENGINE'. I WAS STOPPED AT A RED LIGHT SO I TURNED OFF THE ENGINE. WHEN I TRIED TO RESTART THE CAR IT WOULD NOT START. IT TOOK 4 TRIED TO GET THE CAR RESTARTED. LATER THAT NIGHT THE CAR WOULD NOT START AT ALL AND I HAD TO HAVE IT TOWED TO THE DEALERSHIP THE NEXT DAY. THE DEALERSHIP COULD NOT FIND A PROBLEM AND I RETURNED TO GET THE CAR. ON THE WAY HOME FROM THE DEALERSHIP I HAD SHUT OFF THE CAR TO RETRIEVE SOME ITEMS AND UPON RETURNING TO THE CAR AGAIN IT WOULD NOT START. ALL OF THE INDICATOR LIGHTS ON THE DISPLAY PANEL WERE LIT BUT THE CAR WOULD NOT DRIVE AND THE SHIFT LEVER WAS LOCKED. RETURNED THE CAR TO THE DEALERSHIP AND THEY REPLACED THE HPCU MODULE. I GOT THE CAR BACK AT THE BEGINNING OF SEPTEMBER AND TWICE IT HAS FAILED TO START. EACH TIME THE DASHBOARD INDICATOR LIGHTS WILL LIGHT UP BUT THE ENGINE WILL NOT START.
DRIVING ON THE FREEWAY AT APX. 65MPH, THE CAR LOST ENGINE POWER AND DISPLAYED A"STOP VEHICLE AND CHECK BRAKES" MESSAGE. I HAD NO POWER TO THE WHEELS, SO COULD NOT SAFELY MOVE OUT OF TRAFFIC AND WAS STUCK IN THE ACTIVE FREEWAY LANE WITH CARS ZIPPING BY. AFTER THE CAR COASTED TO A STOP, I TURNED IF OFF AND BACK ON. POWER RETURNED AND I WAS ABLE TO DRIVE NORMALLY. THE ESC, ABS, AND AUTO HOLD LIGHTS WERE ON, BUT WENT OFF AFTER APX. 15 MINUTES OF DRIVING. THE DEALER COULD NOT FIND ANY PROBLEM NOR WERE ANY ERROR CODES RECORDED IN THE VEHICLE. THIS IS A VERY SERIOUS SAFETY ISSUE - I AM VERY FORTUNATE NOT TO HAVE BEEN STRUCK AND KILLED IN THAT SITUATION.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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