Page 5 of 6 · complaints 201–250 of 255

2015 Hyundai Santa FE complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2015 record →

Engine
Filed Mar 19, 2020132,000 milesMD

I WAS DRIVING ON HIGHWAY WHEN SUDDENLY, THE ENGINE TURNED OFF WITHOUT ANY WARNING (0 RPM ON DASH). I PULLED THE CAR OVER TO THE RIGHT SHOULDER OF HIGHWAY AND ATTEMPTED TO RESTART THE CAR MULTIPLE TIMES, BUT THE ENGINE/CAR WOULD NOT RESTART. I REMEMBER SMELLING A BURNING SMELL THE NIGHT BEFORE THIS INCIDENT. ALSO, SMELLED THE SAME BURNING SMELL FROM THE ENGINE COMPARTMENT ON THE DAY OF THE INCIDENT AFTER THE ENGINE UNEXPECTEDLY TURNED OFF. THERE WAS NO ENGINE LIGHT ON OR ANYTHING PRIOR TO THIS EVENT. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION HYUNDAI!

Engine
Filed Feb 20, 2020134,000 milesCA

MY TRANSMISSION WENT OUT AT 114,000 MILES THEY FOUND METAL SHAVINGS IN IT, WE HAD IT REPLACED. NOW AT 134,000 MILES THE ENGINE WENT OUT, THEY FOUND METAL SHAVINGS IN THAT ALSO. IT HAS BEEN SITTING AT HYUNDAI SINCE DECEMBER 2019 IT IS NOW FEBRUARY 2020 AND STILL WITHOUT A CAR OR A RENTAL. SERVICE DEPARTMENT BUILT AND NEW ENGINE AFTER THEY TESTED THE ENGINE IT STARTED MAKING NOISES AGAIN AND APPARENTLY HYUNDAI SENT THEM SOME PART THAT DIDN'T FIT NOW THEY HAVE TO FIX IT AGAIN... HYUNDAI CORPORATE HAS ONLY OFFERED TO PAY HALF OF THE REPAIRS EVEN THOUGH IT WAS AN ENGINE MALFUNCTION. BOTH OF THESE ISSUES HAPPEN WHILE DRIVING. THE ENGINE SHUT DOWN WHILE ON THE FREEWAY WHEN IT BROKE.

Structure › Body
Filed Jan 9, 202059,850 milesNE

FOLLOWING WARRANTY WORK ON DEFECTIVE DOOR LOCKS, THE REAR TAILGATE OPENS ELECTRONICALLY BUT OFTENTIMES WILL CLOSE IMMEDIATELY ON YOU. IT IS INCONSISTENT, SOMETIMES IT OCCURS TWICE IN A ROW AND SOMETIMES IT IS EVERY THIRD OPENING. IT HAS COME DOWN ON MY HEAD AND THAT OF MY WIFE. THIS HAPPENS WHEN THE VEHICLE IS TURNED OFF AND HAPPENS WHEN USING THE INTERIOR BUTTON, THE BUTTON ON THE KEY FOB AND THE BUTTON ON THE TAILGATE HANDLE.

EngineFire
Filed Dec 23, 2019KY

TL* THE CONTACT OWNED A 2015 HYUNDAI SANTA FE. WHILE DRIVING 5-10 MPH, SMOKE AND FLAMES APPEARED FROM THE FRONT OF THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND CONTACTED THE FIRE DEPARTMENT. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A POLICE TOW YARD. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS INSPECTED. DON MOORE HYUNDAI (3200 VILLA POINT, OWENSBORO, KY 42303, (270) 685-5555) AND THE MANUFACTURER WERE INFORMED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

Air BagsCrash2 injured
Filed Dec 5, 201935,960 milesNH

WHILE EXITING THE HIGHWAY AT A RATE OF 20MPH ON A DECLINE, WE BEGAN TO SLIDE IN THE SNOW, AS WE SLID I BEGAN PUMPING THE BRAKES TO SLOW US DOWN BUT THE HILL MADE US GAIN SPEED EVEN THOUGH THE WHEELS WERE NOT SPINNING. AFTER SLIDING DOWN HILL FOR CLOSE TO 100 YARDS, WE MADE IMPACT WITH ANOTHER VEHICLE DRIVING THROUGH THE INTERSECTION. THE FRONT OF MY VEHICLE MADE DIRECT IMPACT WITH THE SIDE OF THE MINIVAN. IMPACT WAS HARD ENOUGH FOR THE FRONT BUMPER OF MY VEHICLE TO BE COMPLETELY RIPPED OFF, MY RADIATOR CRACKED, THE MINIVAN IS TOTALED AND ALL THE AIRBAGS WENT OFF IN THE MINIVAN, BUT MY AIRBAGS NEVER DID RESULTING IN MY CHIPPING MY TEETH ON THE STEERING WHEEL, AGGRAVATING A FRACTURED WRIST, HURTING MY RIBS, AS WELL AS MY PASSENGER HITTING THEIR HEAD HARD ENOUGH TO GIVE THEM A PHYSICIAN DIAGNOSED CONCUSSION PUTTING THEM OUT OF WORK FOR 2 DAYS AND GIVING HER WHIPLASH. WE PURCHASED THE VEHICLE BECAUSE OF THE SAFETY STANDARDS AND REPUTATION OF HYUNDAI WITH THE PLAN TO BE HAVING CHILDREN, WE ARE FORTUNATE THAT WE HAVE NOT HAD CHILDREN YET.

Electrical System
Filed Sep 10, 201979,500 milesPA

IN JANUARY MY ALTERNATOR FAILED. I TOOK THE CAR TO A DEALERSHIP AND THEY REPLACED THE BAD PART. TWO DAYS LATER THAT PART FAILED AND TOOK IT BACK TO THE DEALERSHIP AND THEY SWAPPED THE PART AGAIN FREE OF CHARGE. ON FRIDAY SEPT 6TH MY ALTERNATOR FAILED AGAIN AND DESTROYED THE IN-LINE FUSE AND KILLED THE BATTERY. ONCE ITS FIXED IT WILL BE MY 4TH ALTERNATOR IN LESS THAN 80K MILES. ALL OF THE TIMES THAT THIS PART FAILED IT WAS WHILE ON THE HIGHWAY.

Engine
Filed Jun 18, 201954,000 milesKY

DRIVING ON THE INTERSTATE THE ENGINE STARTED MAKING A NOISE AND THE CHECK ENGINE LIGHT ILLUMINATED. AT THAT POINT DRIVING IT STRAIGHT HOME THE ENGINE STALLED SEVERAL TIMES, ONCE WHILE MAKING A TURN THROUGH A BUSY INTERSECTION, I WAS LEFT WITH NO POWER. THIS IS SIMILAR TO THE ISSUES I READ INVOLVING SANTA FE ENGINE RECALLS FOR THE 2013, 2014, AND 2017 MODEL YEARS.

Steering
Filed Jun 13, 201980,000 milesMI

USED VEHICLE (80,000 MILES). POWER STEERING CUT OUT WHILE MY WIFE WAS DRIVING ALONG CURVE AT APPROXIMATELY 35 MPH WITH OUR INFANT SON IN THE BACK. MANAGED TO SAFELY STOP, TOOK TO DEALERSHIP FOR EVALUATION. DEALERSHIP INDICATED IT HAD FIXED PROBLEM WITH ELECTRONIC POWER STEERING SYSTEM, BUT THE POWER STEERING CUT OUT AGAIN THE FOLLOWING DAY WHILE MY WIFE WAS DRIVING APPROXIMATELY 70 MPH ON THE HIGHWAY. HAPPENED TO MY WIFE A THIRD TIME WHEN SHE WAS ATTEMPTING TO BACK OUT OF PARKING SPACE. DEALER COULDN'T IDENTIFY PROBLEM, SAID WE NEEDED TO REPLACE ENTIRE STEERING ASSEMBLY.

Engine
Filed May 2, 201956,000 milesMA

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE SUDDENLY DECELERATED TO APPROXIMATELY 40 MPH. THE VEHICLE WAS TAKEN TO WILLIAMSBURG HYUNDAI (7277 RICHMOND RD, WILLIAMSBURG, VA) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER A MANUFACTURER CAMPAIGN FOR THE SAME FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000.

Air BagsCrash1 injured
Filed Apr 25, 2019125,000 milesMA

BOUGHT BRAD NEW 2015 HYUNDAI SANTA FE IN 2015. DEALER SOLD ME ON SAFETY. I THINK IT WAS 8 TO 10 AIRBAGS. GOT IN ACCIDENT AND NOT ONE DEPLOYED. HIT SOLID POLE GOING ABOUT 35 TO 40. CAR TOTALLED NO AIRBAGS DEPLOYED. MADE COMPLAINT TO HYUNDAI AND NO RESPONSE.

Power Train
Filed Apr 11, 2019100,000 milesCA

CAR STARTED SURGING FORWARD WITHOUT TOUCHING GAS PEDAL, IT LUNGES AT HIGHWAY SPEEDS AS WELL. I

Engine
Filed Mar 2, 201910,000 milesNE

THE ENGINE IS THE 2.0 TURBO AND SINCE ABOUT 10,000 MILES IT RUNS SLIGHTLY ROUGH AT IDLE IN GEAR, IT EITHER DOES NOT KICK DOWN SMOOTHLY TO ACCELERATE, OR IT SUDDENLY TAKES OFF UNEXPECTEDLY RAPID. THE ACCELERATION IS SPORADIC, UNEVEN AT ONE END, OR JERKING INTO THE TURBO FUNCTION AT THE OTHER END.

Engine
Filed Feb 13, 201968,000 milesTN

WHILE DRIVING ON CITY STREET AT ABOUT 40 MPH, A KNOCKING SOUND WAS HEARD FROM THE ENGINE. AFTER DRIVING ANOTHER 5 MILES THE NOISE BECAME LOADER AND THE ENGINE CHECK LIGHT CAME ON. TOOK THE VEHICLE TO THE DEALERSHIP (HYUNDAI OF COOL SPRINGS, FRANKLIN, TN) FOR SERVICE. AFTER SEVERAL DAYS WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THEY FOUND SLUDGE AND METAL SHAVINGS INSIDE THE ENGINE AND OIL PAN. HYUNDAI WAS NOTIFIED OF THE PROBLEM AND DENIED THE CLAIM. THE DEALERSHIP CHANGED THE OIL AND TOLD ME I WOULD HAVE TO PAY FOR A NEW ENGINE. VEHICLE HAS APPROXIMATELY 68,000 MILES. STILL UNDER WARRANTY. CAN NO LONGER DRIVE THE CAR.

Air Bags
Filed Nov 27, 201875,355 milesTX

AIR BAG WARNING LIGHT ON DASH STAYS LIT. CAR SCANNED AT DEALER. SHOWS AIR BAG CONTROL MODULE DEFECTIVE. TOLD AIR BAGS NON FUNCTIONING. CAR IS AT DEALER NOW. OTHER WARNING LIGHTS ACTIVATED AT SAME TIME (TRACTION CONTROL AND DOWN HILL BRAKE). CAR WAS BEING DRIVEN WHEN ERROR LIGHTS ACTIVATED.WAITING ON CALL BACK FROM HYUNDAI.

Engine
Filed Oct 19, 20181,000 milesMS

RANDOMLY, FROM A STOP, WHEN ACCELERATING THE ENGINE TEMPORARY STALLS OR HESITATES FOR 1-2 SECONDS. THIS VERY DANGEROUS AND SCARY. IT HAS BEEN HAPPENING SINCE THE CAR WAS NEW AND THE DEALER REFUSES TO RECOGNIZE THE PROBLEM. IT HAS PROBABLY HAPPENED 50 TIMES OR MORE. ONLINE SEARCHES SHOW MANY COMPLAINTS OF THE SAME ISSUE WITH ALL MODELS WITH THE 2.X TURBO ENGINE.

Engine
Filed Sep 10, 2018112,000 milesTX

DRIVING ON MAJOR HWY, CAR LOST POWER AND SO I LOOKED FOR A PLACE TO PULL OVER, WHEN I GOT TO SIDE OF RD THE CAR STALLED OUT AND DIED COMPLETELY. WOULDN'T RESTART AGAIN. ENGINE LIGHT CAME ON AND BATTERY LIGHT AND OTHER LIGHTS. I TRIED TO CRANK WITH NO LUCK. CALLED FOR HELP. GOT TOWED TO NEAREST SHOP. IT WAS MOTOR THAT FAILED. NO SIGN EXCEPT LOST POWER AND DIED. SAME CONDITION AS MOTORS THAT WERE RECALLED AND MY MOTOR IS A 2014 AND I HAVE EXTRA WARRANTY AND THEY TURNED ME DOWN. I NEED HELP PLEASE.....HELPPPPPPPPP

Seat Belts
Filed Sep 10, 201836,100 milesKY

PASSENGER SEAT BELT WARNING DOES NOT FUNCTION. WITH ADULT IN THE SEAT, NO WARNING LIGHT OR ALARM TO INDICATE THE BELT IS NOT IN USE ANYTIME WHEN VEHICLE IS IN MOTION.

Seat Belts
Filed Sep 10, 201836,100 milesKY

SEAT BELT WARNING INOPERABLE FOR PASSENGER SEAT. IT DOESN'T PROVIDE A WARNING LIGHT OR AUDIBLE ALARM WITH A PASSENGER IN THE SEAT AND THE VEHICLE UNDERWAY IN DRIVE POSITION.

Engine
Filed Sep 2, 201821,000 milesAZ

TWICE ENGINE QUIT WHILE OPERATING WITH NO WARNING. ONCE AT 60MPH AND THE OTHER AT SLOW SPEED WHILE TURNING AROUND. RESTARTED BY PLACING IN NEUTRAL AND PUSH START BUTTON WHILE STILL MOVING. 21000+ MILES. DEALER OFFERS NO EXPLANATION. THERE ARE NUMEROUS REPORTS OF SIMILAR INCIDENTS WITH HYUNDAI VEHICLES. NO FIXES I HAVE BEEN ABLE TO FIND AND LITTLE SATISFACTION FROM THE MFR.

Engine
Filed Jul 25, 201867,430 milesWA

HIT ACCELERATOR AND WON'T SHIFT INTO GEAR, LOUD REVS AND THEN HEAR A BANG AND THE CAR JUMPS AS IT FINALLY SHIFTS INTO GEAR. THIS HAS HAPPENED RANDOMLY THROUGHOUT THE LIFE OF MY CAR AT RANDOM, I DIDN'T THINK MUCH OF IT, THEN LAST WEEK, I START TO LOSE POWER, AND SAME THING, IT HAPPENS MULTIPLE TIMES ON THE SAME DRIVE. NEVER ONCE WHEN THIS HAPPENS DID I GET A CHECK ENGINE LIGHT. THEN IT GOT SCARY AS WHILE ON THE FREEWAY THE VEHICLE WOULD DOWNSHIFT WHEN TRAVELING AT A HIGH RATE OF SPEED ON ITS OWN WHILE IN DRIVE. STILL NO CHECK ENGINE LIGHT CAR FINALLY GETS BACK TO CORRECT GEAR RATIO FOR THE SPEED. FINALLY THE CHECK ENGINE LIGHT COMES ON. NOW THE CAR WON'T SHIFT OUT OF 4TH GEAR, NO 1ST OR SECOND GEAR.

Engine
Filed Jun 23, 201858,091 milesCA

WHILE DRIVING THE VEHICLE ON THE HIGHWAY, I NOTICED THE CHECK ENGINE LIGHT CAME ON. I CHECKED THE OIL LEVEL AND OTHER FLUIDS. THE OIL WAS VERY LOW. I PUT IN A FEW QUARTS OF OIL IMMEDIATELY AND TOOK THE VEHICLE TO GET AN OIL CHANGE PROFESSIONALLY SHORTLY AFTER. I NOTICED THE ENGINE WITH HESITATE AND IDLING BECAME ROUGH. AT THE SAME TIME, THE FUEL MILES PER GALLON DECREASED DRASTICALLY.

Engine
Filed Apr 20, 201876,000 milesMD

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING 75 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE AND OTHER WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE VEHICLE, RESTARTED IT, AND WAS ABLE TO DRIVE. THE VEHICLE WAS TAKEN TO LEN STOLER HYUNDAI (1906, 11275 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (443) 249-8884) WHERE IT WAS DIAGNOSED THAT METAL WAS FOUND THROUGHOUT THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 11185417 WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

Exterior Lighting
Filed Apr 17, 20185,000 milesWI

SOMEBODY HAS FINALLY DIED OVER THIS DEFECT, NOW WILL SOMETHING BE DONE ABOUT IT? I HAVE OWNED 2 HYUNDAI SANTAFE'S A 2013 AND NOW A 2015. THE HEADLAMP SYSTEM ON BOTH CARS, USING HALOGEN LAMPS, IS INFERIOR, UNACCEPTABLE, FOR VOLVO, DEADLY. THIS PROBLEM IS NOT LIMITED TO THE HYUNDAI CAR BRAND, BUT MANY BRANDS USING SIMILAR PROJECTOR HALOGEN HEADLAMP SYSTEMS. DRIVING ANYWHERE IN LIKE EQUIPPED VEHICLES THE LOW BEAM HEADLAMPS FAIL TO PROVIDE ENOUGH LIGHT AHEAD OF THE VEHICLE TO AVOID AN OBSTACLE COMING OUT OF THE SHADOWS. CASE IN POINT, THE UBER VOLVO PEDESTRIAN ACCIDENT. HAVING DRIVEN PROFESSIONALLY OVER 2.5 MILLION MILES IN MY LIFETIME, MY EXPERIENCE WITH THIS PROJECTOR TECHNOLOGY, IT IS MY PROFESSIONAL OPINION THE ACCIDENT COULD NOT HAVE BEEN AVOIDED. BECAUSE THE LAMP SYSTEM ON THE VOLVO, MY TWO HYUNDAI'S, FAIL TO PROVIDE ADEQUATE LIGHTING ALLOWING THE DRIVER TO SEE, AND AVOID, OBSTACLES. I AM ATTACHING SCREEN SHOTS OF A 7 SECOND VIDEO RELATED TO THE UBER ACCIDENT. JUST OVER 3 SECONDS IN, WITH A LITTLE OVER 1 SECOND TO REACT, THE PEDESTRIAN IS BARELY VISIBLE. THE HEADLAMPS ONLY ILLUMINATE TO THE END OF THE 2ND WHITE STRIPE, ON THE LEFT, IN FRONT OF THE VOLVO. THE SAME IS TRUE OF BOTH HYUNDAI'S I HAVE OWNED WITH A SIMILAR HEADLAMP SYSTEM. STUDIES HAVE SHOWN, WITH OUT ANY DOUBT, IT TAKES A LITTLE OVER 2 SECONDS FOR A HUMAN TO REACT, UNDER IDEAL SITUATIONS, TO A UNANTICIPATED SEE AND AVOID DRIVING EVENT. IN THIS EXEMPLAR THE DRIVER HAD BARELY MORE THAN 1 SECOND TO REACT, ONCE HIS B

Engine
Filed Jan 18, 2018700,665 milesPA

MY HYUNDAI IS 3 YEARS OLD WITH 70,000 MILES ON IT , I'VE MAINTAINED THE VEHICLE ACCORDING TO MANUFACTURERERS SUGGESTIONS . THE CAR HAD NO CHECK ENGINE LIGHT ON OR WARNINGS THAT SOMETHING WAS WRONG AND THE NEXT DAY I START MY CAR AND IT'S MAKING A VERY LOUD TICKING NOISE WHILE DRIVING AND SLOWLY LOSING POWER UNTIL IT EVENTUALLY STALLED OUT . I WAS ABLE TO GET THE VEHICLE TO MY MECHANIC TO HAVE IT SCANNED , THE SCAN SHOWED THE EXHAUST SOLENOID HAS FAILED AND THE TIMING WAS ADVANCED , AGAIN THIS HAPPENED FROM THE CAR RUNNING PERFECTLY FINE ONE DAY TO THE ENGINE SHUTTING DOWN THE NEXT . SO THE MECHANIC TOOK THE SOLENOIDS OUT AND FOUND METAL SHAVINGS COVERING THEM . I'VE SINCE READ NUMEROUS COMPLAINTS ABOUT THIE TYPE OF ENGINE IN THIS VEHICLE THE THETA 11 GDI 2.0T , WHICH HAS BEEEN RECALLED 2011-2014 MODELS . THIS IS VERY DISHEARTENING TO HEAR THAT WITH A CAR THAT IS 3 YEARS OLD MY ENGINE IS NOW BLOWN AND NEEDS TO BE REPLACED AT MY COST , I STILL OWE A LOT OF MONEY ON THIS CAR . I'VE READ THAT HYUNDAI KNOWS THESE ENGINES ARE FAULTY FOR HAVING METAL SHAVINGS IN THE CHAMBERS BUT YET THEY'RE STILL PUTTING THEM IN BRAND NEW VEHICLES , NOW I AM STUCK WITH A LEMON BASICALLY AND HAVE TO SHELL OUT 6 GRAND FOR ANOTHER ENGINE THAT THIS COULD POSSIBLY HAPPEN AGAIN BEFORE IT'S PAID OFF . THIS CLEARLY IS A MANUFACTURER ISSUE NOT THE OWNERS

Engine
Filed Jan 10, 201844,856 milesTX

STARTED THE CAR ONE MORNING AND IT RAN ROUGH. TURNED OFF A/C AND CAR SMOOTHED OUT. AS WE TURNED OFF OF OUR ROAD WE ATTEMPTED TO ACCELERATE AND CAR WOULD NOT GO MORE THAN 1MPH PER EVERY FEW SECONDS. WE PULLED OFF IN THE NEAREST PARKING LOT AND THE CAR DIED. DEALERSHIP HAS HAD THE CAR FOR ALMOST 2 WEEKS AND THEY HAVE ATTEMPTED TO HAVING NO IDEA WHAT IS WRONG WITH THE VEHICLE. BECAUSE THEY HAVEN'T DIAGNOSED THE VEHICLE THEY WILL NOT PROVIDE A RENTAL PER HYUNDAI'S CORPORATE POLICY. THIS VEHICLE HAS LESS THAN 45,000 MILES ON IT!!

Structure › Body
Filed Dec 18, 2017FL

WE HAVE BEEN WARNED THAT THE HOOD MAY BLOW OFF INTO THE WINDSHEILD WHILE TRAVELING DOWN THE HIGHWAY. SAID THEY HAVE A FIX BUT IT HAS BEEN A COUPLE OF MONTHS BEFORE THEY SAY THEY HAVE A PART TO FIX IT. WE ARE AFRAID TO DRIVE THIS CAR AT THIS POINT

Unknown or Other
Filed Oct 25, 201738,000 milesVA

A PORTION OF THE SUNROOF INEXPLICABLY SHATTERED. THE VEHICLE WAS STATIONARY AND PARKED AT THE TIME, THOUGH THERE WAS NOTHING ABOVE, AROUND OR EVEN NEAR THE VEHICLE TO CAUSE THE DAMAGE.

Latches/Locks/Linkages
Filed Aug 15, 201723,950 milesNY

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE ATTEMPTING TO LOCK THE VEHICLE'S DOORS, THE FRONT PASSENGER DOOR LOCK FAILED TO LOCK. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,950.

Structure › BodyCrash
Filed Aug 15, 2017468,000 milesIA

I WAS ON GROUND FLOOR OF A PARKING GARAGE AND ALREADY IN THE PARKING SPOT---I HAD MY BRAKE ON AND WAS ACTUALLY READY TO SHIFT THE VEHICLE INTO "PARK". THERE WAS A SUDDEN REVING OF THE ENGINE AND THE CAR BEGAN TO MOVE FORWARD AT A HIGH RATE OF SPEED THROUGH A STEEL LATTICE WORK BARRIER AND THROUGH A FLOWER BED INTO AN EXTREMELY WET SURFACE. I HIT THE BRAKE AS HARD AS POSSIBLE AND BELIEVE THAT THE BRAKE FINALLY HELD. THE LEFT FRONT TIRE BECAME MIRED DOWN IN APPROXIMATELY 12-14 INCHES OF MUD. I BELIEVE THE COMBINATION OF THE MUD AND THE BRAKE CAUSED THE VEHICLE TO ACTUALLY STOP. NO AIRBAGS DEPLOYED DURING THIS ACCIDENT. BOTH SIDES OF THE CAR WERE DAMAGED FROM THE FRONT FENDER TO THE REAR FENDER, INCLUDING 1 HEADLIGHT UNIT, AND THE OUTSIDE MIRROR ON THE DRIVER'S DOOR (I DO NOT KNOW FOR CERTAIN IF THE OTHER OUTSIDE MIRROR WAS DAMAGED). I LOOKED UP "SUDDEN UNINTENDED ACCELERATION" ONLINE AND IT IS LOOKING MORE AND MORE LIKE THE THROTTLE POSITION SENSOR (TPS) MAY HAVE BEEN THE CAUSE OF THIS ACCIDENT. I DO HAVE A POLICE REPORT AND PICTURES BUT CANNOT SCAN THEM AS I HAVE ON CAPABILITY TO DO SO. NO OTHER VEHICLE AND NO OTHER INDIVIDUALS WERE INVOLVED. WE HAD A WRECKING COMPANY COME TO PULL THE CAR OUT AND TAKE TO AN AUTO BODY SHOP FOR ESTIMATE AND POSSIBLE REPAIR. THE ESTIMATE THAT WAS GIVEN TO THE POLICE OFFICER FOR THE ACTUAL PROPERTY DAMAGES (STEEL LATTICE WORK REPLACEMENT AND LAWN REPAIR) WAS LISTED AS $5000. IT IS UNKNOWN AT THIS POINT WHETHER THERE WAS ANY DAMAGE TO THE UNDERCARR

Structure › Body
Filed Aug 8, 2017FL

I RECEIVED RECALL FOR SECONDARY HOOD LATCH WHICH CAN CAUSE HOOD TO REMAIN OPEN AND OBSCURE DRIVER VISION. I SCHEDULED APPOINTMENT WITH RICK CASE HYUNDAI. WHEN I GOT THERE, I WAS TOLD PART WAS NOT IN STOCK AND THEY COULD NOT RESCHEDULE BECAUSE THEY WEREN'T SURE WHEN THEY COULD GET PART. I CALLED POTAMKIN HYUNDAI AND HAD TO LEAVE A MESSAGE BECAUSE THEY DID NOT ANSWER THEIR SERVICE PHONE. I AM FILING COMPLAINT IN CASE SOMETHING HAPPENS, HYUNDAI CAN BE HELD LIABLE FOR NOT FIXING THIS ISSUE IN A TIMELY MANNER.

Engine
Filed Aug 8, 201732,000 milesAR

ENGINE SEIZED ON THE VEHICLE AFTER 32000 MILES. SERVICE DEPARTMENT CLAIMS THIS IS DUE TO POOR MAINTENANCE DESPITE ADEQUATE OIL CHANGES OCCUR DURING WITH THE MOST RECENT 1 DAY PRIOR TO VEHICLE BREAK DOWN. WE HAD DROVE THE VEHICLE LESS THAN 20 MILES FOLLOWING THE OIL CHANGE AND WAS LEAVING FOR A FAMILY VACATION AND WAS LESS THAN A MILE FROM OUR HOUSE WHEN IT BROOKE DOWN ON A CITY STREET WHEN THE BREAKDOWN OCCURRED. AFTER TOWING THE VEHICLE TO A LOCAL DEALERSHIP IT WAS FOUND TO HAVE A SEIZED ENGINE.

Structure › Body
Filed Aug 7, 201721,400 milesNC

I RECEIVED A RECALL FROM YOU REGARDING THE SECONDARY LATCH ON THE HOOD RELEASE. I CALLED THE DEALER TO ARRANGE CORRECTION. DEALER REP SAID THAT PARTS ON BACK ORDER AND I COULD BE PUT ON WAITING LIST. I CALLED HYUNDAI FINANCE AS THE VEHICLE IS LEASED AND SAID CAN YOU DO ANYTHING? THEY SAID TO TAKE VEHICLE TO DEALER AND HAVE LATCH INSPECTED. I CALLED DEALER BACK AND ASKED FOR AN APPOINTMENT. TODAY IS AUGUST 7, THEY SET AN APPOINTMENT FOR SEPTEMBER 5. I SAID AN INSPECTION REQUIRING 5 MINUTES TAKES A MONTH? PAPERWORK, REP SAID. MY COMPLAINT IS THAT YOU ISSUED AN IMPORTANT SAFETY RECALL AND MF. HAS NO PARTS? IS SEALER STALLING? DEALER NAME IS JOHNSON HYUNDAI IN CARY, NORTH CAROLINA. DON'T SEND RECALLS IF THE COMPANY WON'T CO-OPERATE! *TR

Exterior Lighting › Headlights
Filed Aug 3, 201744,654 milesLA

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO OPERATE AND THE INSTRUMENT CLUSTER SENSOR INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INTERSTATE HYNUDAI, LOCATED AT 609 CONSTITUTION DR WEST MONROE, LA 71292) WHERE IT WAS DIAGNOSED THAT THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,654.

Unknown or Other
Filed Jul 4, 201718,780 milesCO

WHILE DRIVING MY HYUNDAI SANTA FE DOWN A HIGHWAY AT NORMAL SPEED, THE PANORAMIC SUNROOF ON THE VEHICLE SHATTERED. THERE WERE NO CARS AHEAD OF ME TO CAUSE A ROCK TO FLY INTO THE ROOF AND CRACK IT. THERE WAS AN EXTREMELY LOUD POP SOUND WHEN THIS ISSUE OCCURRED. THIS HAPPENED WHILE MY FAMILY AND I WERE DRIVING BACK FROM A HOLIDAY TRIP. READ ONLINE THAT MANY OTHERS ARE HAVING A SIMILAR SITUATION WITH THEIR PANORAMIC SUNROOF ON THEIR HYUNDAI SANTA FE.

Visibility/Wiper
Filed May 29, 201711,480 milesCO

PANORAMIC SUNROOF SHATTERED WHILE DRIVING. IT INITIALLY LEFT A LARGE HOLE ABOUT 2 FT BY 3 FT WHICH INCREASED OVER THE NEXT 2 HOURS AS I LIMPED HOME. THOUSANDS OF PIECES OF GLASS ENDED UP INSIDE THE OVERHEAD SUN SHADE AND INSIDE THE CAR. I WAS DRIVING ON A HIGHWAY LATE AT NIGHT AND THERE WERE NO ROCKS OR OTHER FLYING OBJECTS THAT COULD HAVE HIT MY CAR WHEN THIS OCCURRED.

Service Brakes
Filed May 7, 201758,500 milesAR

THE CAR STALLS AND COMPLETELY LOSES POWER. WE JUST HIT THE 62K MILE MARK. WHEN IT LOSES POWER EVEN THE BRAKES DO NOT WORK. WHEN YOU STOP AT A STOP LIGHT OR STOP SIGN THE CAR JERKS. THE EXHAUST IS SMOKING BADLY. THIS HAS HAPPENED ON MORE THAN ONE OCCASION AND WITH MORE THAN ONE DRIVER.

Electrical System
Filed Mar 27, 20175,000 milesAK

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE LIFTGATE FAILED AND ATTEMPTED TO CLOSE ON ITS OWN INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE SMART LIFTGATE FEATURE WAS ACTIVATED AND DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

Lane Departure › Blind Spot Detection
Filed Dec 21, 201621,500 milesIN

SIMILAR TO INCIDENT 10885095; BLIND SPOT DETECTION SYSTEM FAILED WHILE DRIVING ON AN INTERSTATE AT 70 MPH. UPON INSPECTION BY DEALER, IT WAS FOUND THE SYSTEM NEEDED TO BE "RE-CALIBRATED", BUT NO BSD SENSOR ISSUES WERE FOUND. *TR

Unknown or Other
Filed Nov 26, 20167,000 milesIA

THE SCREEN ON THE GPS UNIT CRACKED AS I WAS CLEANING IT. I HAD THE CAR FOR 10 MONTHS WITH 7000 MILES ON THE CAR. HYUNDAI HAS REFUSED TO REPLACE THE UNIT. I AM UNABLE TO DOWNLOAD UPDATES, THE CONTINUITY IS BROKEN. THE CAR WAS PARKED AND IN MY DRIVEWAY AS I WAS CLEANING IT.

Visibility › Sun/Moon Roof Assembly2 injured
Filed Nov 22, 201615,000 milesMA

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER HEARD A LOUD EXPLOSION. THE DRIVER NOTICED THAT THE SUN ROOF SHATTERED AND PIECES OF THE SUN ROOF GLASS BEGAN TO FALL. THERE WERE MINOR INJURIES TO THE DRIVER'S AND PASSENGER'S HEADS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. UPDATED 01/31/17*LJ

Power Train
Filed Jul 28, 201625,000 milesOR

WHEN I AM ON A SUBSTANTIAL INCLINE, I PLACE THE AUTO INTO REVERSE, THERE IS A HARD SHIFTING NOISE AND VIBRATION. MY GIRLFRIENDS INCLINE ON HER DRIVEWAY IS PROBABLY AROUND 6% GRADE. THIS HAPPENS ALL THE TIME. I HAVE CONTACT HYUNDAI @[email protected] ON 7/25/2016. I ALSO CONTACTED A DEALER (RON TONKIN) ON7/28/2016. I HAVE NOT HEARD ANYTHING FROM EITHER ENTITIES AS OF THIS WRITING.

Electrical System
Filed Jul 15, 2016AL

BLIND SPOT DETECTOR TURNS OFF WHILE DRIVING. THIS HAS HAPPENED 4 TIMES ,WE PURCHASED THIS VEHICLE NEW 10 MONTHS AGO.

Structure › Body › DoorCrash2 injured
Filed May 10, 2016FL

TL* THE CONTACT OWNED A 2015 HYUNDAI SANTA FE. WHILE DRIVING 35 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE FRONT PASSENGER SUSTAINED EYE INJURIES DUE TO DOOR FRAGMENTS AND GASHES ON THE ARM. THE FRONT PASSENGER SIDE DOOR COMPONENTS WERE NOT STRUCTURALLY SOUND UPON IMPACT. THE DRIVER AND FRONT PASSENGER SUSTAINED WHIPLASH AND BACK PAINS, WHICH REQUIRED MEDICAL ATTENTION. ONLY THE CURTAIN AIR BAGS DEPLOYED ON BOTH SIDES OF THE VEHICLE DURING THE CRASH. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY. THE CONTACT REQUESTED THAT THE MANUFACTURER DIAGNOSE THE AIR BAG FAILURE, BUT THE REQUEST WAS NOT HEEDED. THE INSURANCE COMPANY DECLARED THE VEHICLE DESTROYED. THE FAILURE MILEAGE WAS NOT AVAILABLE.....UPDATED 07/05/16 *BF *CN

Unknown or Other
Filed Feb 17, 201611,000 milesCA

THE ELECTRONIC KEY SYSTEM OF THIS CAR HAS A BIG FLAW. THE DOORS DO NOT LOCK EVEN AFTER MULTIPLE ACTIVATION THROUGH THE LOCK BUTTON OF THE ELECTRONIC KEY WHEN THE ENGINE IS LEFT RUNNING . THE BEHAVIOR IS UNLIKE OTHER CARS SUCH AS NISSAN ALTIMA, WHICH LOCKS THE DOOR.S. THIS BEHAVIOR MAKES IT MUCH MORE LIKELY FOR SOMEONE TO INADVERTENTLY WALK AWAY FROM THE CAR WITH ENGINE RUNNING LEAVING THE DOORS UNLOCKED.

Air BagsCrash1 injured
Filed Feb 1, 201612,000 milesOK

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH MERGING INTO TRAFFIC, ANOTHER VEHICLE TRAVELING APPROXIMATELY 40 MPH FAILED TO STOP. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE CONTACT'S FRONT AND REAR DOORS ON THE DRIVER SIDE. THE CONTACT'S VEHICLE TURNED AND CAME TO A STOP. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER RECEIVED HEAD AND NECK INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN HOME. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

Fuel/Propulsion System
Filed Jan 26, 201611,000 milesTN

FOR A WEEK (JULY 4-11, 2015) I RENTED A SANTA FE SPORT SUV FROM NATIONAL AT HOBBY AIRPORT IN HOUSTON, TX. ONLY AFTER DRIVING IT DURING THE WEEK DID I DISCOVER THE WORST PROBLEM WITH THIS CAR ' IT HAD A PREDOMINANT TENDENCY TO HESITATE WHEN ACCELERATING FROM A STOP, ESPECIALLY WHEN A LEFT OR RIGHT TURN WAS TO BE EXECUTED AT THE SAME TIME. THIS WAS A VERY DANGEROUS SITUATION, WITH A REAL POSSIBILITY OF BEING STRUCK BY ONCOMING TRAFFIC.

Engine
Filed Dec 22, 201512,000 milesFL

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING 25 MPH, THE ENGINE FAILED ON MORE THAN ONE OCCASION. THE WARNING LIGHT FOR THE ENGINE REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,000. UPDATED 02/10/16*LJ *TR

Engine
Filed Dec 1, 20157,000 milesMD

ON TWO SEPARATE OCCASIONS WHILE DRIVING ON THE HIGHWAY, CALL LOST POWER AND WOULD NOT OPERATE IN A NORMAL FASHION. RPM GAUGE WAS HIGHLY ERRATIC AND PUSHING THE ACCELERATOR TO THE FLOOR DID NOT RESULT IN INCREASED SPEED. THE FIRST TIME I TOOK IT IN, THEY SAID NOTHING WAS WRONG WITH IT. THE 2ND TIME I HAD TO HAVE IT TOWED, AS IT WOULD NO LONGER START. THAT TIME THEY TOLD ME IT WAS A CATASTROPHIC ENGINE FAILURE CAUSED BY A SPARK PLUG.

Visibility/Wiper
Filed Oct 26, 20155,500 milesNC

TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE AT A AUTOMATIC VEHICLE WASH AND DURING THE DRYING CYCLE, THE SUN ROOF SHATTERED. AS A RESULT, GLASS AND WATER ENTERED THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,500. THE VIN WAS NOT AVAILABLE.

Steering
Filed Sep 21, 20153,000 milesLA

TL* THE CONTACT OWNS A 2016 (NA) HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE WAS DIFFICULT TO STEER. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE FAILURE MILEAGE WAS 3,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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