2020 Hyundai Palisade complaints

1. Left-Side Captain Chair: Upon braking or movement slightly --the seat will come unsecured and jolt forward - causing whomever passenger who sits in it to move forward. 2. Tailgate Locking Lever: Trunk no longer opens upon pressing the button on the exterior. Trunk only opens upon utilizing the safely unlocking feature inside the vehicle - for emergencies only. Should not fail after 4 years. 3. Engine Burning Oil: July 2024 refilled oil change - December 2024 - Four (4 ) quarts of oil lost - vehicle is burning oil at unreasonable rates

Passenger from seatbelt has always been hard to get to engage and clip and would sometimes come undone while driving. Now the drivers side front is coming undone while driving even after assuring it’s secure before driving. Rear ones are now having same issue. I took it to the dealer and they said they needed replacement but not under warranty even though it has always been an issue. I didn’t report it before the warranty expired but it has gotten much much worse and is totally unsafe to drive if it comes undone while driving. How is it supposed to work in an accident?

1. The paint (all the way down to the metal), in more than 3 spots, has started peeling off. 2 spots are about 2 feet each, so about 4 feet in total of missing paint. The silver on my rims has also started to peel off. 2. Paint has peeled off in large chunks which is unsafe. 3. The paint has been seen by service technicians at Autonation, where I bought it from and service at a Hyundai dealership. 4. I have not filed a claim with insurance yet as it was recommended by both Autonation and the dealership that it is a manufacturer defect and needs to be fixed by them. They both stated I could pay to have it repainted but it would just start chipping again since it is a manufacturer defect. The primer on the entire car was not applied properly so the paint is not sticking, hence why the paint has peeled all the way down to the metal. Just before I bought it, the paint had peeled on the hood and Autonation repainted it back in October of 2024 and the paint has started peeling in the same spot as of February of 2025. The 2 spots that have 2 feet of paint gone happened all in one day back in Decmeber 2024. No wreck, no damage to the car, I just walked out after driving it and paint was gone. 5. Both Autonation and the dealership said they had never seen anything like this and this is a manufacturer defect 100%. No one wants to touch it since they have all claimed it will just peel again and I'll be right back in the shop a month later.

The rear self leveling shocks continually break. They do not last, no recall given even though multiple people say they have same problem.

I purchased a used 2020 Hyundai Palisade in June 2024. The vehicle has a defective engine caused by excessive oil consumption. I took the vehicle to the dealer service department and they confirmed the issue. A claim was made to Hynduai to replace the engine and it was denied. Not replacing the engine will further degrade the engine until it fails completely. Hyundai has been uncooperative is wanting to resolve the issue, even though is a commonly reported issue.

Rear suspension has failed. Back of car bounces on slightest of rough roads. Ride is very rough for passengers in back two rows. Driver and front passenger also experience bumpy ride that was not there before. When researching, this seems to be a common issue for Palisades with self leveling rear suspension. Car does not seem safe from bouncing due to rear suspension failure.

The 2nd row seatbelt on the passenger side comes unlatched during vehicle movement. Often times it will not latch and secure the seatbelt when a passenger is in the seat. On numerous occasions it has come unbuckled or would not work at all as required. Hyundai service centers have been unable to recreate the problem during inspection, stating there is nothing wrong with the seatbelt and we need to make sure we latch it fully. The deficiency never seems to happen during inspection but happens when my children and adult passengers are in the seat.

There is a whining noise in the steering system when turning the wheel at slow speeds

There is an oil leak coming from the oil filter housing, where it mates up to the block, causing the vehicle to lose oil

In August of 2023, Stivers Hyundai located in Columbia, SC replaced the rear shock absorbers on my 2020 Hyundai Palisade Limited due to a rattling and knocking noise in the rear of the vehicle. The noise never completely went away, but was somewhat better. In July of 2024 the noise was back to the same noise as we were hearing in 2023. We took the vehicle to the dealership in August of 2024 complaining of the same noise previously heard. The dealership stated that we needed new shock absorbers (same as which they replaced a year ago) and which only had approx. 20,000 on them. When we explained that they had just replaced them a year ago, they completely dismissed our concern and noted that they needed to be replaced and offered no explanation as to why they would wear out in a years time. At the point we visited the dealership in 2024, the vehicle was no longer under warranty and we were quoted over $3,000 to fix the issue. In looking through other online forums, this appears to be a common issue with this vehicle. My thought is that there is an underlying issues that is causing this to happen that may not be addressed through simply replacing the rear shock absorbers. Maybe there is an issue causing the shock absorbers to wear out so quickly and that issue has not been identified. Nonetheless, shock absorbers should not wear out in 20,000 miles under normal (mostly interstate) diving conditions.

My rear shocks and or insulator were replaced under a TSB 22-SS-001H at 50000 miles. At 79000 they are needing replaced again. I am told the TSB no longer applies since it is out of warranty. I see others having the same issue. Can Hyundai be held accountable for obviously replacing a defective part with another one?

Received attached letter, extending warranty for twisted seatbelts. When I contacted the dealer, they said they had to be a case where my seatbelt came unbuckled for them to replace the seatbelts in my second row of my Hyundai palisade. Here is my concern. there have been numerous complaints about seatbelts coming unbuckled while people were driving. I place my most precious cargo. My two great granddaughters in that second row buckled in with the seatbelts, anticipating that I have done everything possible to safeguard them. now Hyundai is telling me that unless something tragic happens they are not replacing them although they do point out that they are twisted due to excessive space in the D ring. If this is the case, why are they not replacing them now? Are they waiting for something tragic to happen.?? I want my second row seat belt to be replaced so I know my great granddaughters are safe when I place them in my vehicle. This is ridiculous that they issue the warning but no recall. Can you please help??

Driver seatbelt will unbuckle or detach from buckle while driving. Multiple times it has happened where driving in dangerous conditions and the seatbelt will unbuckle while driving. Sometimes it will unbuckle itself quietly and I won’t notice it but the car will alert me to say it has been unlatched from the buckle.

The contact owns a 2020 Hyundai Palisade. The contact stated that while his wife was attempting to close the trunk manual, there was an electrical shock where her hand came in contact with the trunk. As a result, the contact's wife sustained a minor burn to her left hand. The contact was a physician who confirmed that his wife sustained a second-degree burn and treated his wife for the injury. The contact was able to wrap his wife's hand. A dealer was contacted. The vehicle was taken to the dealer where the diagnosis was unknown. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 67,000.

Rear suspension with auto level function is not working properly. Rear is super stiff and bouncy ride over small imperfections on the road. Even with brand new tires it’s still an unpleasant ride. Rear passengers are not comfortable anymore.

The ride is extremely bumpy, especially for children in the back seats. Hyundai has replaced the shocks/struts twice with less than 20,000 miles on the car. They are apparently using the same part which is why they keep wearing out badly.

The seatbelt is unbuckling at random times, even when it is not tugged on and while driving. Drove 10-15 times and the buckle unlatched at least 6 times. Another driver of the same vehicle is also having problems. Dealer/mechanic cannot replicate the problem. No warning symptoms prior to it unbuckling.

The vehicle, a 2020 Hyundai Palisade SEL, was located in a closed garage, unoccupied. Within 10 minutes of parking the car in the garage, it caught on fire, possibly originating on the front, driver's side. Due to this incident occurring inside a garage, there was damage to our home and a high risk of safety (including loss of life) to the home and its occupants. At this time, we are waiting for the insurance company to investigate the origin of the fire as there were no warning lights or any indication of risk. This fire happened very suddenly and unexpectedly and it is our sincere hope that a thorough investigation will prevent this from happening to other families.

Driver side windshield wiper has stopped working after encountering snow. The issue was initially intermittent, but now the wiper on the driver's side has stopped working completely. In searching, this is a known issue with other Palisades.

My 2020 Palisade engine burns oil at an alarming rate. I have to add about 4 quarts of oil every couple of thousand miles. This is a known issue with Hyundai engines. The problem started about a year ago. At that time my car had 98,000 miles on it. I reported the problem to Hyundai. They said they were too busy to see me at that time and the earliest they could look at my car was over a month out. By the time they got me in and looked at my car they said I was over the 100k mile warranty and there was nothing they could do. This is a known issue with thousands of Hyundai motors. Hyundai has failed to recall their faulty engines and do right by their customers.

What component or system failed or malfunctioned, and is it available for inspection upon request? -The engine failed. How was your safety or the safety of others put at risk? -The vehicle stalled in the middle of a two lane road at the top of a hill, as well as in the middle of the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes, the vehicle is currently waiting for a replacement engine because the original engine failed due to oil consumption issues. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -No, the low oil light was never on. A warning code or light did not appear until the vehicle was stalled.

Oil filter housing cracking and leaking How was your safety or the safety of others put at risk? if engine fails due to oil leak (no oil) oil on the road is never a good thing, Has the problem been reproduced or confirmed by a dealer or independent service center? yes it has been confirmed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no not at this time . Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? after oil service at dealer noticed small spots of oil, assumed it was residual from service, but spots are now the size of a paper plate after driving, for around 50 miles .

Magnetic chest clip malfunctions, does not fasten properly. The car seat is not designs to replace the chest clip with a functioning replacement. This allowed my child to unrestrain herself easily and posed a hazard to her in case of a wreck.

The contact owns a 2020 Hyundai Palisade. The contact stated that the vehicle had been starting independently. The contact stated while the vehicle was parked in the garage for hours, the contact noticed that the engine was running. The contact stated that upon pressing the Push to Start button, the vehicle turned off. There was no warning light illuminated. The vehicle was taken to the dealer, where the failure could not be replicated, and the contact was informed that no failure was found. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 37,409.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine failed, as it was deemed "shot" by the dealership. Yes, the engine and vehicle are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The vehicle began to stall while driving, which could have caused an accident, especially if the vehicle stalled in traffic or at high speeds. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem was confirmed by the dealership, which diagnosed the engine as needing replacement due to a lack of oil. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has been inspected by the dealership. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the vehicle exhibited strange noises in the last week of October 2024 and symptoms of stalling in early November 2024. The check engine light turned on while driving to the dealership, just before the final diagnosis.

Discovered from passenger complaint that the two seat belt tensioners involved with the middle seat captain seats are defective. They will lock on their own without any deceleration or passenger intervention and not release unless the seat belt is unlocked & fully retracted. I have personally tested this and found both middle seat retractors to exhibit this failure even with the car standing still and powered off. A web searched revealed that Hyundai seat belts are under investigation by the NHTA at this time.

Self-leveling shocks are bad just over 70,000, when the vehicle is out of warranty. Contacted Hyundai with no assistance. Did my own research and found that it seems to be a known issue with Hyundai Palisades. [XXX] [XXX] Seems ridiculous that a part so expensive without the option for aftermarket parts would be going bad so easily. My safety has not been jeopardized YET; however, worn or broken shock absorbers can lead to reduced braking efficiency, which could be a serious safety risk in the event of an emergency braking situation. In addition, worn or broken shock absorbers can cause your vehicle to skid on wet roads Repairs are ongoing with an independent service provider. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Hyundai Palisade. The contact stated that while the vehicle was at a complete stop at a stop light, the Auto Start feature failed to function as intended. The contact stated that the engine shut off. The contact stated that the failure was a persistent failure. The contact stated that the failure occurred five times within a five-minute drive. In addition, the vehicle was previously taken to the dealer several times due to the failure. The failure could not be duplicated. The manufacturer was made aware of the failure and several cases were filed. The failure mileage was approximately 25,000.

The second row driver side seat belt both comes unlatched and will not catch on the latch. This is intermittent but happens about 70% of the time. I feel it is dangerous and needs a repair immediately. It has been going on since May of this year. My 13-year-old most often occupies that seat.

The rear suspension makes a clunking noise. This is a known issue for the palisade and because I’m at 80,000 miles on the vehicle they want me to pay $6,000 for the replacement! This is insane.

The engine started running rough and when I checked the oil it was 4 quarts low. Despite the oil being more than half empty, the oil light on the dash never came on. This is dangerous and will end up hurting future owners or those who don’t get enough mileage on the vehicle within their warranty timeframe.

Having noise from the rear suspension while hitting a bump or turning. dealer says its in the shock or the mounting assembly. I am concerned if its in the mounting of the shock, and the shocks are loose it could be a safety issue. Its been months now and it is getting worse. the dealer is not communicating with me on fixing the problem.it was fixed once on. 11/9/2022 invoice [XXX] and on 8/22/2024 invoice [XXX] it started again Larry miller Hyundai Peoria az. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2020 Palisade has about 98,000 miles. A few months ago I brought it to the dealership because I thought my transmission was faulty. It turns out my car had burned up all but 1 qt of oil and it was affecting my engine, eventhough I changed my oil at 7,000 miles per the Hyundai manual (7500-10,000). I recently took the car in for an oil consumption test. I did an oil change, at my expense, and they set up the car for the test. I came back in 1000 miles and since my car had only burned up 3/4 of oil and not a full qt, Hyundai refused to do anything. I have driven 467 miles since that test and my dipstick shows an oil line 3/4 of the way to the bottom line already. I have a 100,000 powertrain warranty and a 120,000 bumper to bumper extended warranty and the only suggestion from Hyundai is to do an engine take apart at my expense ($1,000) or an engine clean at my expense ($700). Both of these options are unacceptable. So for now I am just going to be putting oil into my car every 500-1000 miles and hope it doesn't get worse. I worry about being on the freeway with my children and my engine seizing. This has happened to many people on palisade forums and other Hyundai card with their EDI engine. This is not only a terrible inconvenience that I should not be experiencing on my 4 year old car but also a huge safety issue. Please do something to make Hyundai make this right. This is their flagship car and not inexpensive.

The contact owns a 2020 Hyundai Palisade. The contact stated that while attempting to stat the vehicle, the instrument panel was inoperable. The contact stated that the screen on the instrument panel appeared blank with no warning light illuminated. The vehicle was taken to the dealer where it was determined that the instrument cluster had failed and needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,237.

My 2020 Hyundai Palisade has been a lemon from the beginning with numerous issues including a whistling sound when driving, a recalled trailer hitch known to cause fires, paint issues, rim paint issues etc… But the worst offender is the oil consumption issues. A few months ago I thought something was wrong with my transmission so I took my car to the dealership. I also had an oil change scheduled-which I get on time every time. It turns out that, in 7,000 miles (Hyundai recommends 7,500-10,000 miles between oil changes in their manual) I was down 5 quarts of oil-there were no leaks, my engine was using up the oil. My car only holds 6.9 quarts so I was almost out of oil which was causing driving issues including lack of power when starting up at lights, surging and bucking when stopping etc. The dealer refilled my car and told me to come back in 1000 miles. If my car used up more than 1qt of oil they would submit the problem to Hyundai. When I came back in 1000 miles I hadn’t lost much oil so I was sent on my way. In the next 1200 miles I was watching my oil levels closely. I took it into the dealership when it looked low and they put in 3/4qt of oil. In the next 1100 miles I took it in and they added almost 1qt of oil. Now I am starting the oil consumption process again. But honestly the requirement of being down 1 full qt in 1000miles in crazy. I would have to top off my car every 1000 miles just to be safe. And if I let it go for 2,000 or 3,000 miles my engine could seize o

The rear shocks on my vehicle were checked and the left rear is requiring replacement at approximately 33K miles. The leakage was gradual and after the ride became noticeably rough, I took it for diagnosis at Safford Brown in Fairfax, VA. A failed left rear shock was confirmed. I am replacing to make the ride bearable, and in researching the issue, learned of a TSB for my model year issued by Hyundai for rear shock problems. I will request that the dealer keep the bad components if needed for further action to be pursued with Hyundai. The service advisor also noted very uneven wear on three tires which I believe to be directly caused by the gradual failure of the shock. An alignment was recommended. I have been advised by the service advisor and technician that the right rear shock is intact and does not require replacement at this time.

On rainy days, the vehicle will start malfunctioning putting at risk my family's life and others. It appears to be an electrical problem according to dealer. It had 15 codes activated, all dashboard lights were lit and safety messages showed up, while driving. No power steering, emergency brakes were activated, transmission wouldn't change, a/c stopped working, temperature and tachometer were erratic. It is very scary because it happens while driving and an accident is imminent.

The contact owns a 2020 Hyundai Palisade. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact also noticed smoke coming from the engine. There was no warning light illuminated. Additionally, the rear passenger’s seat belts failed to function properly and would inadvertently release while driving the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the engine, and the seat belt assemblies for all the rear passenger’s seats needed to be replaced. The vehicle was not repaired. The dealer was contacted. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 95,000.

Suspension has made a thumping/creaking noise from both side of rear since new. Brought it to two dealers and they could not fix. The problem has been only getting worse over time. I worry the rear shocks are another component is going to fail and the ride quality / road holding ability has also been getting worse. I have entered details for when the problem first started (essentially when new) but it continues to this date.

The rear shocks have failed multiple times on my vehicle. The original shocks failed under 50k miles. I had them replaced on February 14 with OEM shocks at the dealership. The replacement rear driver side shock began leaking last week, approximately 6.5 months after install. It is currently available for inspection upon request. Without properly working shocks, the car is more difficult to control over rough roads, and creates a safety hazard for myself and others. The original shock issue that was corrected in February was reproduced by the dealer and an independent service center. The new problem is self diagnosed, but is very evident when looking at part and surrounding area (fluid leaking from the shock and dirtying the surrounding parts). The vehicle has not been inspected by the manufacturer, police, insurance representatives or other parties. There were no symptoms of the problem prior to failure.

The contact owns a 2020 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the sunroof glass fell off the track. The message that the sunroof was open was displayed. The local dealer was contacted, but the vehicle had not been diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 95,390.

My driver seat belt has randomly popped off while driving it has happened 4 times since I bought this used 2020 palisade at the end of February it’s very scary and i don’t feel safe in this car. I don’t think it has happened with my kids seatbelts but I don’t trust them , I do not have the exact dates

Both of our side seat of the middle row seatbelts will not buckle randomly or will just release. We’ve brought it in several times and they say they can’t find anything but it does this with my kids just sitting and riding. This has now been happening for years.

I had just pulled into a (handicapped) parking space at my bank in Marana Az. as I prepared to stop with the brake still depressed, the car suddenly surged, with the tach going to 5000rpm. The vehicle jumped the sidewalk (with rear wheels making drag marks on the sidewalk. Vehicle shot up the slight rise , hit and demolished a concrete bench and some plants and was heading toward the main entrance when I shut the engine off with the ignition key. The car stopped less than 10 feet from the bank entrance. the car came close to going through the entrance shattering the glass doors and possibly injuring bank customers and employees. There was no warning, but this car has had 3 or 4 sudden engine surges before - about one every 1 1/2 years. Hyundai service has checked and denied any problems. On line queries indicate the surging problems are not uncommon. They happen without warning and result in serious injury and damage to people and property. Hyundai is stonewalling. Other drivers have similar events occur for sudden unintended acceleration (SUA) and suggest problems with the Electronic Throttle Control (ETC) including throttle position sensors. Our Palisade has less than 40,000 miles on it and has been well maintained, but Hyundai people refuse to acknowledge any problems - my wife and I consider that this car is a potential death machine.

The car is approximately 3.5 years old (2020) and the engine failed. The symptoms of the engine failure are the exact failures of all of the other Hyundai engines that failed over the last 10 years which were recalled. There needs to be further investigation in all of the engines Hyundai is putting out to protect people. Hyundai offered to pay 50% of this because they know they are wrong, but they need to pay 100% of customer issues.

The analog display on the vehicle does not coincide with the actual speed of the vehicle, which appears correct on the digital / numerical display. This issue happens regularly (i.e. daily) after first appearing on or about July 25, 2024, and does not appear to be accompanied by the use of any other specific component of the vehicle. There are numerous reports online where other owners are experiencing the same issue.

While sitting at a stoplight with no moving passing traffic around my vehicle. There was a loud pop/crash sound that came from the roof. I pulled my car into a parking lot and found my sunroof had a large hole in the middle and was shattered. The glass is pushed upwards. My internal shade was closed, which kept glass from falling inside and on me. I was not hit by a foreign object, by all indications the glass spontaneously exploded.

The contact owns a 2020 Hyundai Palisade. The contact stated while driving 75 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle jerked, and the engine seized. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer several times; however, the failure could not be duplicated. The vehicle was not repaired. The contact stated that the failure occurred several times. In addition, the contact stated that the vehicle was almost involved in three crashes due to the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,000.

The contact owns a 2020 Hyundai Palisade. The contact stated while driving at various speeds, the vehicle hesitated while attempting to accelerate. The contact stated that on another occasion while driving 60 MPH, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact was able to restart the vehicle. The vehicle was taken to the dealer to be diagnosed and the contact was informed that there was no oil in the engine. The contact stated that the vehicle received an oil change however, the failure recurred. The vehicle was returned to the dealer twice and was diagnosed with a failure of cylinder #4. The contact stated that cylinder #4 was replaced; however, the failure recurred. Due to the failure persistent failure, the dealer was diagnosed, and it was determined that cylinder #2 had failed, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage was 8,500.

On Friday 6/28/24 I turned my vehicle on to drive to lunch. I put the vehicle in drive and started to move forward out of my parking spot when the following errors flashed on my dashboard in succession: "Check Forward Collision-Avoidance Assist System", "Check Lane Departure Warning (LDW) System", and "Check High Beam Assist System" and then the steering wheel locked while the vehicle was still moving forward. I put the vehicle in park, turned it off, turned it back on and there were no problems. On Saturday 6/29/24, the same series of events happened in the evening when turning the vehicle on from park. On Sunday 6/30/24 I turned the vehicle on in the morning and backed out of my driveway. When I put it in drive and started going down the road the same series of events happened again. This time, it did not resolved when I turned the vehicle off then back on, but happened 7-8 times in succession. The vehicle was not driven all day and when I turned it back on Sunday evening it seemed fine. I drove across town to meet a friend, put the vehicle in park to wait, then in drive (so it had been running for approx 30 minutes) and the issue happened again. On Monday 7/1/24 I had the vehicle towed to the dealership and the issue happened to the tow truck driver as he was getting the vehicle off of the truck. On Friday 7/5/24 I called the dealership and they have "verified my concern" but are not sure why it is happening. I am now waiting to hear back from them on this issue. I have re