NEW PILOT ELITE JUST OVER 2 MONTHS OLD AND WITH ROUGHLY 3800 MILES ON IT HAD THE SUNROOF (NOT PANORAMIC MOONROOF) BLOW OUT ON A RURAL HIGHWAY WITH NO CARS OR OBJECTS IN SIGHT. NOTHING HIT THE CAR OR FLEW INTO VIEW PRIOR TO EXPLOSION. THIS OCCURRED 100 MILES FROM HOME AND ON A SUNDAY SO THE CAR HAD TO BE LIMPED HOME TO BE TAKEN TO THE DEALER THE FOLLOWING DAY. THE DEALER CLAIMED THEY TOOK PICTURES AND COMMUNICATED WITH AMERICAN HONDA OF THE CIRCUMSTANCES. THEY TOLD ME IT WAS DETERMINED THAT THE SUNROOF BLEW OUT BECAUSE IT HAD BEEN WEAKENED BY ROCK CHIPS OVER TIME EVEN THOUGH WE HAD NEVER SEEN A SINGLE BLEMISH IN THE SUNROOF AND WE LOOK THROUGH IT REGULARLY BECAUSE WE HAVE SMALL CHILDREN AND LOOK AT THE AIRPLANES THROUGH THERE. WHEN I PICKED UP THE CAR AFTER I HAD TO PAY OUT OF POCKET FOR THE REPAIR, THE SERVICE MANAGER SHOWED ME THE ALLEGED ROCK CHIPS IN THE PAINT ON THE ROOF.. THERE WERE WAY TOO MANY THERE FOR A 2 MONTH OLD CAR. WHEN I GOT HOME AND SHOWED MY WIFE THE 'ROCK CHIPS', I REALIZES THAT THERE WASN'T A SINGLE ROCK CHIP FORWARD OF THE SUNROOF AND IT DAWNED ON ME THAT THOSE WEREN'T ROCK CHIPS BUT GOUGES IN THE PAINT FROM SHATTER GLASS ALL OF WHICH WERE BEHIND THE SUNROOF.
2017 Honda Pilot complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →
MY TAILGATE WINDOW EXPLODED WHILE PARKED PROBABLY DUE TO PRESSURE. YOU CAN CLEARLY SEE IT EXPLODED FROM THE INSIDE OUT. I CONTACTED MY LOCAL DEALER, HONDA OF CONCORD AS WELL AS HONDA OF AMERICA AND THEY REFUSED TO ACKNOWLEDGE THE ISSUE.
AT HIGHWAY SPEEDS, WHEN PASSING ANY ONCOMING LARGE VEHICLE, THE HOOD FLEXES, SHUDDERS & MOVES VIOLENTLY UP & DOWN AS IF IT IS ONLY HELD BY THE SECONDARY LATCH. WHEN PARKED, THERE IS NO PERCEPTIBLE PLAY OR LOOSENESS AT THE LATCH OR HINGE AREA. THE DEALERSHIPS HAVE BEEN NO HELP IN RESOLVING THIS PROBLEM.
TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. THE CONTACT STATED THAT IT WAS DIFFICULT TO KEEP THE VEHICLE ALIGNED WHILE DRIVING. THE VEHICLE WAS TAKEN TO SCOTT HONDA OF WEST CHESTER (706 AUTOPARK BLVD, WEST CHESTER, PA 19382, (610) 692-6000). THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65.
THE DRIVER SEAT SEATBELT IS TOO SHORT TO COMFORTABLY BUCKLE WHILE WEARING WINTER CLOTHING, OR FOR INDIVIDUALS WITH A LARGER STOMACH. IN ADDITION IT IS NOT POSSIBLE TO LEAN FORWARD WHILE STOPPED TO LOOK AROUND OBSTACLES WHEN PULLING OUT OF A LOCATION WITH LIMITED VISIBILITY. THIS LEAVES NO CHOICE BUT TO USE AN AFTERMARKET EXTENDER OR JUST NOT BUCKLE UP. IT IS SIGNIFICANTLY SHORTER THAN THE PASSENGER SIDE OR ANY OTHER VEHICLE I'VE BEEN IN. THIS IS A CONFIRMED ISSUE WITH MANY OTHER OWNERS PER ONLINE FORUMS.
THE POWER STEERING WARNING LIGHT (STEERING WHEEL AND EXCLAMATION POINT) COMES ON INTERMITTENTLY. SLIGHT WOBBLE IN STEERING WHEEL WHEN IT HAPPENS. TOOK IT TO DEALER BUT THEY CAN NOT DUPLICATE NOR FIND ANY ERROR CODES. CONCERNED FOR SAFETY IF THERE IS A PROBLEM WITH STEERING.
THE FRONT DRIVERS SIDE SEAT BELT IS WAY TO SHORT FOR A NORMAL HUMAN BEING. I'M AVERAGE HEIGHT AND WEIGHT BUT WHEN I ATTEMPT TO PUT THE SEAT BELT AROUND ME IT BARELY FITS. ONCE I MANAGE TO GET IT LOCKED THERE'S NO SLACK.IN CASE OF ACCIDENT THE SEAT BELT WILL CAUSE INJURIES. THIS VEHICLE NEEDS TO BE RECALLED IMMEDIATELY
THE CAPLESS FUEL FILLER NECK HAS A DESIGN FLAW THAT ALLOWS WATER TO GET BEHIND THE OUTERMOST FLAP. IN COLDER CLIMATES, THIS WATER CAN FREEZE BETWEEN THE FLAPS, PREVENTING THE FUEL FLAP FROM OPENING, MAKING IT IMPOSSIBLE TO GET A GAS PUMP IN TO REFUEL THE VEHICLE. THE ONLY SOLUTIONS ARE TO WAIT FOR IT TO GET ABOVE FREEZING (IF YOU HAVE THAT LUXURY WHILE WAITING TO REFUEL), MANUALLY APPLYING A HEAT SOURCE (KIND OF DANGEROUS WITH GAS), OR TRYING TO MANUALLY CHIP AWAY AT THE ICE WITHOUT BREAKING ANYTHING.
THE TRANSMISSION IN MY 2017 HONDA PILOT, A 9 SPEED, IS NOT SWITCHING GEARS SMOOTHLY. AT FIRST, I TOOK THE CAR BACK TO THE DEALERSHIP AND THEY EXPLAINED THAT THE VEHICLE NEEDED A TRANSMISSION COMPUTER UPDATE. IT WAS FINE FOR APPROXIMATELY 3 DAYS AND IS BACK TO BANGING GEARS. THE VEHICLE WAS CONSISTENT IN BOTH COLD AND WARM WEATHER. THIS WAS AGGRAVATED IN TRAFFIC CONDITIONS.
TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED MOLD IN THE REAR SEATS AND IN THE FOLDS OF THE DOORS. HONDA OF KIRKLAND DEALER LOCATED AT 12420 NE 85TH ST, KIRKLAND, WA 98033 DIAGNOSED THAT WATER ENTERED INTO THE VEHICLE THROUGH A SEALANT GAP OF THE FIREWALL BEHIND THE DASHBOARD. THE VEHICLE WAS REPLACED WITH A NEW ONE BY THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE ATTEMPTING TO FILL UP THE FUEL TANK, THE CONTACT NOTICED THAT ICE WAS LODGED IN BETWEEN THE FIRST AND SECOND FUEL NOZZLES. THE CONTACT HAD TO CHIP AWAY THE ICE TO FILL UP THE TANK. THE DEALER (BOCH HONDA, 279 PROVIDENCE HWY, NORWOOD, MA 02062) WAS AWARE OF THE FAILURE AND STATED THAT HONDA WAS WORKING ON SOMETHING IN THE NEXT FEW WEEKS REGARDING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED, BUT COULD NOT ASSIST. THE FAILURE MILEAGE WAS 800. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2017 HONDA PILOT. THE CONTACT STATED THAT THE DRIVER'S SEAT BELT WAS TOO SHORT. THE CONTACT STATED THAT THE SEAT BELT MADE IT DIFFICULT FOR THE CONTACT TO MOVE THE SEAT TO OPTIMAL POSITION AND BECOMES TOO TIGHT WHEN HE MOVED THE SEAT FORWARD. LINDSAY HONDA (5959 SCARBOROUGH BLVD, COLUMBUS, OH 43232, (614) 864-5250) ADVISED THE CONTACT TO PURCHASE AN EXTENDER SINCE THERE WAS NO REMEDY FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
THE ADAPTIVE CRUISE CONTROL SYSTEM IS DANGEROUS. THE VEHICLE SLAMS ON THE BRAKES WHEN APPROACHING VEHICLES AHEAD AND THE VEHICLE BEHIND ME THEN HAS TO SLAM ON THEIR BRAKES. THIS HAS HAPPENED MULTIPLE TIMES. SO FAR I HAVE AVOIDED AN ACCIDENT, BUT THERE HAVE BEEN TIMES THAT IT WAS A VERY CLOSE CALL. THE VEHICLE BEHIND ME HAD TO SWERVE TO ANOTHER LANE TO AVOID HITTING ME. THE SYSTEM IS VERY JERKY, SPEEDING UP AND SLOWING DOWN WHEN FOLLOWING A VEHICLE AHEAD. IT WILL SPEED UP BY 2-3 MPH AND THEN SLOW DOWN AND SPEED UP AGAIN. I HAVE MADE SURE THAT THE WINDSHIELD IS CLEAR TO ALLOW FOR THE CAMERA TO SEE THE VEHICLE IN FRONT OF ME. I HAD A PREVIOUS FORD MOTOR VEHICLE AND THEIR ADAPTIVE CRUISE CONTROL WORKED WONDERFULLY.
THE DRIVERS SEATBELT IS VERY SMALL AND LIMITING. AS A PERSON OF LARGER SIZE (NOT OBESE) I AM BARELY ABLE TO FASTEN THE SEATBELT COMFORTABLY UNLESS I SCOOT THE SEAT ALL THE WAY BACK, AT THAT POINT I CANNOT REACH THE PEDALS. I AM UNABLE TO LEAN FORWARD TO LOOK FOR IT ONCOMING TRAFFIC SAFELY. THE DEALERSHIP REPORTS THAT THIS IS NORMAL FOR THE DRIVERS SIDE TO BE SMALLER AND I SHOULD GET A SEAT BELT EXTENDER (AFTER MARKET). THE PASSENGER SIDE FITS PERFECTLY. UNACCEPTABLE.
THIS MIGHT BE AN UNKNOWN ISSUE, BUT UPON STARTUP, THE BRAKE PEDAL IS VERY STIFF AND HARD. FEW TIMES, I COULDN'T START THE CAR BECAUSE THE BRAKE WAS SO STIFF, I COULDN'T PRESS ON IT WITH MY FOOT, AND IT WENT INTO ACCESSORY MODE. I TOOK IT TO 3 DIFFERENT DEALERS, THEY KEEP TELLING ME THAT IT'S NORMAL. ADVANTAGE HONDA TRIED REPLACING THE BATTERY, BUT THAT DIDN'T HELP. ALL THEY COULD DO IS A MULTIPOINT DIAGNOSTIC ON IT, WHERE THE COMPUTER WON'T SHOW ANYTHING. DEALERS ARE TELLING ME IT'S NORMAL, BUT WHY IS MY NEIGHBOR'S 2017 HONDA PILOT NOT GIVING HIM THE SAME PROBLEM? IT CAN'T BE NORMAL BECAUSE WHEN I FIRST PURCHASED THE CAR IN AUG. 2017, AND UP UNTIL MID OCT. 2017, THE BRAKE PEDAL WAS FINE. THEN AFTER THAT, IT ONLY HAPPEN OVERNIGHT, THEN NOW IT'S HAPPENING EVERY TIME I START THE CAR, IT GETS VERY FRUSTRATING WHEN YOU HAVE TO SLAM THE BTRAKE PEDAL IN ORDER TO START THE CAR. I'VE DRIVEN OTHER VEHICLES WITH PUSH BUTTON STARTS FOR MANY YEARS IN THE PAST, AND I'VE NEVER ENCOUNTERED AN ISSUE LIKE THIS. COULD THIS BE AN ISSUE WITH THE HYDRAULIC BRAKE SYSTEM LOOSING VACUUM SUPPLY WHERE DEALERS DON'T WANT TO BOTHER TAKING A CLOSER LOOK AT THE ISSUE BECAUSE THEY DON'T MAKE THAT MUCH MONEY IF IT'S STILL UNDER WARRANTY? I'VE CALLED HONDA OF AMERICA, THEY TOLD ME TO BRING IT TO A DEALER, BUT DEALERS ARE NOT HELPING OR EVEN EXPLAIN WHY IS THE BRAKE PEDAL DOING THAT OTHER THAN SAY IT'S NORMAL. AS SOON AS I START THE CAR, THE CAR RUNS FINE. PLEASE HELP ME UNDERSTAND WHY MY CAR IS LIKE THIS. THA
TWO TIMES MY 2017 HONDA PILOT WITH ONLY 2600 MILES ON IT HAS LOST ENGINE POWER AT SPEEDS OF 45 PLUS MILES PER HOUR. THE SERVICE ENGINE NOW LIGHT FLASHES ALONG WITH ALL OTHER SYSTEM WARNINGS INCLUDING EMISSION WARNINGS, VEHICLE STABILITY WARNINGS, AND ENGINE POWER FAILURE WARNINGS. I HAVE READ AT LEAST 30 OTHER COMPLAINTS ON THE INTERNET ABOUT THIS HAPPENING. IT IS EXTREMELY DANGEROUS IF THERE IS NO SHOULDER AND TRACTOR TRAILERS BEHIND YOU LIKE HAPPENED TO ME. I WAS FIVE MILES FROM A SAFE EXIT ON AN UPHILL INCLINE. THIS IS A VERY BAD ACCIDENT WAITING TO HAPPEN. CAR ALSO FEELS LIKE IT IS MISFIRING OFTEN LEADING UP TO THESE EVENTS OVER THREE DAYS. VEHICLE IS AT DEALER A SECOND TIME, BUT I AM VERY CONCERNED ABOUT WHAT I WILL BE TOLD. THE FIRST TIME I WAS TOLD NOTHING IS WRONG. FROM WHAT I HAVE RESEARCHED HONDA IS AWARE OF THIS PROBLEM AS EARLY AS FEBRUARY 2016 AND IS STILL NOT ACKNOWLEDGING IT.
FRONT SUNROOF SHATTERED SPONTANEOUSLY WHILE VEHICLE WAS IN MOTION AT 45 MPH ON A HIGHWAY. EXTERNAL TEMPERATURE WAS 50 DEGREES.
SECOND ROW, DRIVER'S SIDE SEAT BELT FAILED TO RETRACT MAKING IT IMPOSSIBLE FOR PASSENGER TO REMOVE THE BELT AND EXIT THE CAR. SEAT BELT HAD TO BE MANUALLY CUT WITH SCISSORS SO THAT PASSENGER COULD REMOVE THE BELT AND EXIT CAR.
SINCE PURCHASING MY 2017 HONDA PILOT IN SEPTEMBER 2017, I HAVE HAD TO REPLACE TWO WINDSHIELDS DUE TO ROCKS KICKED UP BY OTHER VEHICLES. ON A THIRD OCCASION, ANOTHER ROCK CREATED A MINOR CRACK AND CHIP IN THE WINDSHIELD. THE FIRST INCIDENT THAT REQUIRED REPLACING THE WINDSHIELD OCCURRED ON SEPTEMBER 8, 2017, WHILE DRIVING SOUTHBOUND ON U.S. 75 IN RICHARDSON, TX, NEAR THE GEORGE BUSH FREEWAY. THE SECOND INCIDENT REQUIRING WINDSHIELD REPLACEMENT OCCURRED ON NOVEMBER 21, 2017, WHILE DRIVING SOUTHBOUND ON U.S. HIGHWAY 297 NEAR VERNON, TX. THE LATEST INCIDENT THAT RESULTED IN MINOR DAMAGE OCCURRED ON DECEMBER 22, 2017, WHILE DRIVING NORTHBOUND ON U.S. HIGHWAY 75 IN RICHARDSON, TX, NEAR GALATYN PARKWAY. THIS 2017 HONDA PILOT IS THE SECOND HONDA PILOT I HAVE OWNED/LEASED, AND THE PRIOR VEHICLE INCURRED NO GLASS DAMAGE DRIVING THE SAME ROUTE OVER A THREE-YEAR PERIOD. THE OTHER HONDA VEHICLES, ACCORDS, WERE DRIVEN ON THE SAME GENERAL ROUTE SINCE 2008, WITH NO WINDSHIELD DAMAGE. I AM CONCERNED THAT HONDA MAY HAVE REDUCED THE THICKNESS OR QUALITY OF THE WINDSHIELD GLASS OR OTHER MATERIALS USED IN THE WINDSHIELD, OR MADE A DESIGN CHANGE AFFECTING THE WINDSHIELD. WINDSHIELD DAMAGE CAN BE A SERIOUS SAFETY HAZARD REDUCING VISIBILITY WHILE DRIVING.
WHEN DRIVING AT HIGHWAY SPEEDS & A TRUCK OR LARGE VEHICLE PASSES ME IN THE ONCOMING LANE, MY HOOD VIBRATES & LIFTS AS IF IT IS BEING BLOWN OPEN. IT'S NERVE RACKING & DISTRACTING SINCE THE CAR IS OTHERWISE QUIET & TIGHT. I'M AFRAID THAT ONE OF THESE TIMES THE HOOD WILL ACTUALLY FLY OPEN. WHEN PARKED, THE HOOD SEEMS TO BE TIGHTLY CLOSED WITH LITTLE OR NO PLAY. IT ONLY OCCURS WHEN AN ON COMING VEHICLE LIKE A SEMI OR BUS PASSES ME FROM FRONT TO BACK. THE NEAREST HONDA DEALER TO OUR CURRENT HOME IS MORE THAN 50 MILES AWAY. I HAVE OWNED MANY OTHER HONDA'S BUT THIS 2017 PILOT IS A NEW BODY DESIGN. THIS PROBLEM OCCURS EVERY TIME WE DRIVE ON HIGHWAYS OR A FAST MOVING LARGE VEHICLE GOES BY. IT HAS DONE IT SINCE WE TOOK DELIVERY OF IT BRAND NEW.
KNOWN ISSUE- DRIVER SIDE SEAT BELT TOO SHORT TO ALLOW ADEQUATE VISION WHEN MERGING, ETC. MANY CONSUMERS RESORTING TO SEAT BELT EXTENSIONS ONLINE. THIS IS A SAFETY ISSUE- DRIVER BELT EASILY 10 INCHES SMALLER THAN PASSENGER BELT.
I JUST BOUGHT A NEW PILOT AFTER OWING A 2011 FOR 6 YEARS. I NEVER HAD ANY ISSUES WITH MY 2011 PILOT SEAT BELTS. ON THE 2017 PILOT, THE DRIVER'S SIDE SEAT BELT APPEARS TO BE SEVERAL INCHES SHORTER THAN THE PASSENGER'S SIDE. IT MAKES IT DIFFICULT FOR ME TO BE ABLE TO MOVE THE SEAT TO AN OPTIMAL POSITION BECAUSE IT TRAPS ME IN TOO TIGHTLY IF I MOVE THE SEAT FORWARD OR RAISE IT HIGHER. I AM A SHORTER PERSON AND I'M NOT ABLE TO POSITION MYSELF COMFORTABLY DUE TO THE SHORTER SEAT BELT. INSTEAD I AM FORCED TO SIT LOWER AND ALL THE WAY BACK. HOW IS THIS SAFE?I TOOK IT TO THE DEALER AND THEY EXPLAINED THAT THE DRIVER'S SIDE SEAT BELT IS ATTACHED TO THE FLOOR, WHERE THE PASSENGER'S IS ATTACHED TO THE SEAT, WHICH MAKES THAT SEAT BELT HAVE LOTS OF EXTRA ROOM. THE DEALER SAID I NEED TO PURCHASE AN EXTENDER SINCE THERE IS NO FIX TO THIS PROBLEM, AS "IT IS A DESIGN FLAW". I DON'T FEEL THIS IS A SAFE OPTION. I SHOULD BE ABLE TO USE THE SEAT BELT WITHOUT NEEDING AN EXTENDER. THE SAFETY RATING OF THE CAR IS BASED ON USING THE STANDARD SEAT BELT, NOT AN EXTENDER. PLEASE HAVE THIS ISSUE RECALLED SO THEY CAN EITHER INSTALL A LONGER SEAT BELT OR THEY NEED TO MOVE THE SEAT BELT MOUNTING ON THE DRIVER'S SIDE. (A LONGER SEAT BELT WOULD BE AN EASIER AND LESS COSTLY OPTION, IN MY OPINION.) THANK YOU.
DRIVER SIDE SEATBELT IS MARKEDLY SHORTER THAN PASSENGER SIDE AS WELL AS OTHER CURRENT YEAR HONDA MODELS. MY WIFE IS SHORTER THAN I AND WHEN SHE POSITIONS THE SEAT, SHE HAS BARELY ANY TRAVEL IN THE BELT. THIS COULD BE VERY DANGEROUS AND APPARENTLY HAS BEEN PREVIOUSLY REPORTED AND IS DOCUMENTED IN VARIOUS FORUMS ON THE INTERNET.
TAKATA RECALL
I PURCHASED MY 2017 HONDA PILOT BRAND NEW EARLIER THIS SPRING. NEVER HAD TO USE THE HEAT UNTIL FALL CAME AROUND AND I NOTICED THE FRONT DASH HEATS DO NOT WORK WHILE THE VEHICLE IS IN IDLE. I HAVE TAKEN IT IN TO THE DEALERSHIP FOR AN INSPECTION AND IT WAS DETERMINED THERE IS AN ISSUE THAT NEEDS TO BE CORRECTED WITH A SOFTWARE UPDATE FROM AMERICAN HONDA. I'VE BEEN PLAYING PHONE TAG WITH HONDA SINCE AND FINALLY GOT TO SPEAK WITH JAMES (1-800-999-1009 EXT 117753), TODAY FROM AMERICAN HONDA. HE DID NOT ASSURE ME THAT THE ISSUE WAS BEING LOOKED INTO OR THAT THEY WERE WORKING ON SOMETHING TO CORRECT IT. INSTEAD, TOLD ME REPEATEDLY THAT THERE ARE NO ISSUES WITH MY VEHICLE AND IT WAS DESIGNED THAT WAY. HE STATES HE'S SPOKEN WITH MY LOCAL DEALERSHIP WHO HAS CONFIRMED THAT MY HEATERS DO NOT WORK PROPERLY, BUT AGAIN CONTINUED TO TELL ME THERE WERE NO ISSUES WITH MY CAR. OBVIOUSLY THERE WAS A FAULT IN THE DESIGN, AND HE REFUSED TO ADMIT THAT OR OFFER A ADEQUATE RESOLUTION. WHEN I ASKED TO BE ESCALATED HE OFFERED TO CONNECT ME WITH WITH ANOTHER REPRESENTATIVE TO REVIEW MY CASE. I ASSURED HIM I DID NOT WISH TO SPEAK WITH ANOTHER REPRESENTATIVE AND REQUESTED A MANGER AT WHICH POINT HE TOLD ME HE WAS A MANAGER. A MANGER OFFERING TO CONNECT ME TO A REPRESENTATIVE? WHERE'S THE LOGIC IN THAT OR ANY OF THIS? HONDA DOES NOT DESERVE ANYONE'S BUSINESS IF THEY AREN'T WILLING TO MAKE AN EFFORT TO FIND A RESOLUTION.
STARTED VEHICLE AND GETTING READY TO BACK OUT OF GARAGE AND SUDDENLY THESE SIX PROBLEM LIGHTS CAME ON IN DASHBOARD!
THIS IS THE 6TH PHOTO UPLOADED FROM THE PREVIOUS 5 THAT HAVE ALREADY BEEN SENT.
REAR WINDSHIELD SPONTANEOUSLY IMPLODED UPON CLOSING REAR DOOR OF VEHICLE. STATIONARY. NO EXTREME TEMPERATURES (SANTA CRUZ CA) , NO EXTREME CONDITIONS. JUST IMPLODED. I READ COUNTLESS SIMILAR STORIES ONLINE. CHECK EDMUNDS.COM. HI
IF I SET CRUISE CONTROL AND GO DOWN A HILL OR INCLINE IT DOES NOT MAINTAIN THE CRUISE CONTROL AND CONTINUOUSLY GAINS SPEED UP TO 10-15 MILES OVER WHAT IT IS SET AT. COULD GO HIGHER, BUT I NOTICE IT AND HIT THE BRAKE WHICH SHUTS IT OFF. I BROUGHT THIS TO THE ATTENTION OF THE DEALER WHERE I PURCHASED THE CAR AND THEY SAY THIS IS NORMAL AND THERE IS NOTHING WRONG WITH IT. I DISAGREE AND SEE THIS AS A SAFETY ISSUE.
THE ADAPTIVE CRUISE CONTROL SYSTEM IS DEFECTIVE AND DANGEROUS. SLAMS ON THE BRAKES WHEN APPROACHING VEHICLES INSIDE CONSIDERED SAFETY ZONES. SLOWS VEHICLE FROM 75-80MPH ON THE FREEWAY TO LESS THAN 60MPH. VEHICLES BEHIND FORCED TO BRAKE TO AVOID COLLISION. CHANGING LANES THE VEHICLE FAILED TO RESUME HIGHWAY SPEEDS IN A ACCEPTABLE MANNER POTENTIALLY CAUSING VEHICLES IN THAT LANE TO BRAKE TO AVOID COLLISION. IN TRAFFIC THE SYSTEM IS SO JERKY IT CAN'T BE USED. THE SYSTEM ALSO FAILS TO RECOGNIZE AN OPEN LANE AND RESUME SPEED. THE SYSTEM ALSO RESPONDS TO VEHICLES TO THE DRIVER'S SIDE LANE AND SLOWS DOWN AND WON'T RESUME SPEED. IN LEFT OR RIGHT TURNS ON THE FREEWAY AT FREEWAY SPEEDS THE SYSTEM REACTS TO VEHICLES ACROSS LANES AND SLOWS THE VEHICLE TO LESS THAN A SAFE OPERATING SPEED CAUSING A POTENTIAL DANGER TO NOT ONLY THE CAR WE ARE IN BUT TO CARS FOLLOWING BEHIND . THE COLLISION AVOIDANCE SYSTEM ALSO MALFUNCTIONS BY THE "BRAKE" WARNING LIGHT COMPING ON FOR SEEMINGLY NO REASON.
ON AT LEAST TWO OCCASIONS, I ACCIDENTALLY PUSHED THE ENGINE START BUTTON WHILE MY CAR WAS IN MOTION. ON ONE OF THESE OCCASIONS I WAS TRYING TO HIT MY EMERGENCY FLASHERS BUT INSTEAD, PUSHED THE ENGINE START/STOP BUTTON. IN DOING SO THE CAR CUT OFF WHILE I WAS IN ACTIVE TRAFFIC. IN ONCOMING TRAFFIC, IT TOOK ME SEVERAL SECONDS TO GET THE CAR RESTARTED. THAT WAS ABSOLUTELY SCARY. ANOTHER INCIDENT WITH MY NEW PILOT IS THE ENGINE IDLE FEATURE. THIS IS THE FEATURE THAT WHILE HOLDING DOWN THE BRAKES, ALLOWS THE CAR TO TURN OFF/REMAIN IDLE TO SAVE GAS. MY INCIDENT WITH THIS FEATURE WAS WHEN I SLOWED DOWN TO TURN THE CORNER, THE IDLE ENGINE FEATURE KICKED IN(I GUESS BECAUSE I HAD SLOWED DOWN TOO MUCH), AND THE CAR WENT INTO THE ENGINE IDLE MODE. THIS AGAIN WAS SCARY AS I WAS MAKING A RIGHT TURN FROM A VERY BUSY, OVER 50 MILES PER HOUR HIGHWAY.
BRAND NEW HONDA PILOT 2017, LESS THAN 4 WEEKS OLD, EX-L, NAVIGATION. 2ND ROW SEAT, PASSENGER SIDE, WINDOW SHATTERED, NORMAL DRIVING CONDITION IN HIGHWAY. NO ROCK OR METAL THAT CRACKED IN. HONDA DEALER (OR) HONDA CORPORATION IS MENTIONING THAT THEY WILL NOT COVER THIS UNDER LIMITED WARRANTY. WAS PRETTY SCARY TO BE INSIDE THE VEHICLE WHEN THIS BURST. VEHICLE WAS ON HIGHWAY, AROUND 55 MILES / HOUR. NOT OPERATING THE WINDOWS.
THE TRANSMISSION UNEXPECTEDLY SHIFT INTO NEUTRAL WHILE DRIVING. THIS HAPPENED IN MIDDLE OF THE ROAD AT 6:30 PM. MY SON WAS IN THE VEHICLE AND IT WAS DANGEROUS TO STOP IN THE MIDDLE OF THE ROAD. ACCIDENT CAN OCCUR. NINE-SPEED AUTOMATIC FOR RANDOM DROPS INTO NEUTRAL.
ON 6/11/17 WILE I WAS DRIVING I FELT MY CAR 'JERK' WHEN I WOULD PRESS ON THE GAS AND THE CAR WOULD SHIFT GEARS. MY DASHBOARD ALERTED ME THAT THERE WAS A PROBLEM AND I WOULD NEED TO TAKE THIS CAR IN FOR SERVICE. [ATTACHMENT 1] MY VEHICLE ONLY HAD 2040 (ESTIMATED) MILES ON IT AND I'VE ONLY HAD IT FOR 2 MONTHS, HOW COULD THIS BE? WHILE ON THE WAY HOME, THAT SAME DAY, I WAS STOPPED A RED LIGHT WAITING FOR IT TO TURN GREEN FOR ME TO GO. ONCE THE LIGHT WAS GREEN I PRESSED ON THE GAS AND I GOT TO ACCELERATE FOR ABOUT 10 FEET AT THAT POINT THE CAR WAS INOPERABLE. I TRIED SWITCHING GEARS TO DRIVE, REVERSE AND NEUTRAL BUT IT DIDN'T WORK. AT THIS POINT I HAD A DIFFERENT ALERT ON MY DASHBOARD [ATTACHMENT 2]. I QUICKLY PUT MY HAZARDS ON AND LET THE VEHICLE SLOWLY PULL OVER TO THE SIDE OF THE ROAD. AT THAT POINT I PRESSED ON THE BRAKE PEDAL PUT THE CAR INTO PARK AND PUT THE EMERGENCY BRAKE ON. THE VEHICLE WAS SENT VIA TOW TO ROUTE 22 HONDA FOR SERVICE ON 6/12/17. THE VEHICLE WAS RETURNED TO ME ON 6/21/17. I WAS TOLD THAT THE TRANSMISSION WAS REPLACED HOWEVER WHEN I ASKED WHAT EXACTLY WAS WRONG WITH IT THE RESPONSE WAS "WE DO NOT KNOW BUT WE ARE SENDING IT TO HONDA FOR FURTHER REVIEW". I AM FEARFUL OF DRIVING THIS VEHICLE HOWEVER I AM LOCKED INTO THIS LEASE. HONDA DOES NOT KNOW WHAT WENT WRONG AND HOW TO PREVENT IT FROM HAPPENING AGAIN. I FEAR I MAY BE ON THE HIGHWAY AND THIS MAY HAPPEN AGAIN. I TRULY FEAR FOR MY LIFE AND ANY PASSENGERS I MAY HAVE IN MY VEHICLE.
TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING 65 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE TRANSMISSION WARNING INDICATOR ILLUMINATED AND A MESSAGE TO "STOP DRIVING TRANSMISSION PROBLEM" DISPLAYED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND WAS ABLE TO RESTART; HOWEVER, A MESSAGE DISPLAYING "EMISSION SYSTEM PROBLEM" APPEARED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS WAITING TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,200. THE VIN WAS NOT AVAILABLE.
THE DRIVERS SIDE SEAT BELT IS TO CONFINING AND TIGHT THAT IT HINDERS THE MOVEMENT OF THE DRIVER SLOWING REACTION TIME. IT IS UNSAFE. THE DRIVER'S SIDE SEAT BELT DOES NOT EXTEND OUT FAR ENOUGH FOR A SHORT HEAVY PERSON TO PULL THE SEAT BELT AROUND AND BUCKLE IT SO IT IS COMFORTABLE. THE PASSENGER SIDE SEAT BELT HAS NO ISSUE. A VISUAL INSPECTION COMPARING THE 2 SEAT BELTS SHOWS THE DRIVER SIDE SEAT BELT DOES NOT COME OUT OF THE FLOOR AS FAR AS THE PASSENGER SIDE. THIS ISSUE RESULTS IN THE SEAT BELT BEING TO TIGHT AND RESTRICTING THE DRIVERS MOBILITY WHILE DRIVING. THE HONDA DEALER SERVICE DEPARTMENT AND HONDA CUSTOMER SERVICE CONFIRM THIS IS BY DESIGN AND NOTHING CAN BE DONE. THIS IS AN ACCIDENT WAITING TO HAPPEN. HONDA NEEDS TO OFFER A PASSENGER SIDE SEAT BELT CONFIGURATION AND SPECS FOR THE DRIVERS SIDE.
VEHICLE SHIFTED TO NEUTRAL WHILE DRIVING. CARR IS AT DEALER. THEY ARE RESEARCHING PROBLEM.
I HAVE BOUGHT 2017 HONDA PILOT ON 11/28/2016 IN SC STATE. PROBLEM I HAVE FACED THAT CONTROLLER ARM CORROSION QUICKLY. I AM CONCERN ABOUT VEHICLE SAFETY. I CAN ALSO SEE RUST OUTSIDE ALLOW WHEELS. I HAVE TAKEN MY CAR AT DEALER BUT THEY DIDN'T IDENTIFIED THIS ISSUE. I WOULD LIKE TO CHECK ASAP AND RESOLVE IT. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2017 Honda Pilot → · Every Pilot year → · How the figures are calculated →