Page 18 of 19 · complaints 851–900 of 938

2017 Honda Pilot complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Electrical System
Filed Oct 14, 201928,000 milesWI

THE BLUE TOOTH FEATURES ARE NOT RELIABLE. THE FEATURE THAT ALLOWS ME TO VERBALLY TELL THE CAR TO CALL SOMEONE IS NOT CONSISTENTLY RESPONSIVE. WHEN I MAKE A CALL FROM MY PHONE, THE CAR DOESN'T ALWAYS PICK IT UP. INCOMING CALLS CONSISTENTLY COME IN CORRECTLY. I CALLED VAN'S HONDA IN GREEN BAY WISCONSIN AND WAS TOLD THAT THIS IS NOT AN ISSUE WITH THE HONDA AND THEY RECOMMENDED THAT I CALL THE CELL PHONE PROVIDER. THEY EXPLAINED THIS IS AN I PHONE ISSUE. CAR IS IN MOTION. IT HAS HAPPENED IN MY DRIVEWAY, ON CITY STREETS AND ALSO ON THE HIGHWAY. VERY UNRELIABLE.

Power Train
Filed Oct 1, 201925,866 milesNV

THE SUV SHAKES, SHUDDERS, AND RUMBLE UPON LIGHT ACCELERATION AT VARIOUS SPEEDS, SOMETIMES AT 35 MPH OTHER TIMES AT 66 MPH. THE EXPERIENCE IS SIMILAR OR EXACTLY LIKE DRIVING OVER THE EMERGENCY RUMBLE STRIP ON THE SIDE OF THE ROAD, ONLY YOU'RE NOT. THE DEALERSHIP HAS REFUSED TO ADMIT THIS PROBLEM AND FIX THE ISSUE. THE CAR IS ONLY 2 YEARS OLD.

Engine
Filed Sep 24, 2019ID

CHECK ENGINE LIGHT INDICATES AN EMISSIONS PROBLEM AT 52000 MILES. DEALERSHIP RECOMMENDS FUEL INJECTOR REPLACEMENT ALTHOUGH VEHICLE HAS BEEN PROPERLY SERVICED AT EVERY MILESTONE. MANY OTHER 2016-1019 PILOT OWNERS COMPLAINING ABOUT THE SAME ISSUE.

Unknown or Other
Filed Sep 21, 201934,000 milesFL

AUTO ENGINE IDLE STOP MALFUNCTIONING, LEAVING VEHICLE STALLED AND STRANDED IN THE MIDDLE OF TRAFFIC. HAS HAPPENED TWO TIMES IN LAST MONTH (SEPT 2019) NOW WITH LAST BEING ON A BUSY HIGHWAY WITH YOUNG SON IN CAR. REQUIRED A TOW ($174 TOWING BILL) AND THEN JUMP (VEHICLE HAD TO BE REMOVED FROM BUSY TRAFFIC ASAP) AND VERY FORTUNATE WE WERE NOT HIT AS VEHICLE WAS STALLED IN THE MIDDLE OF 60 MPH TRAFFIC FOR NEARLY 2 HOURS. THE ISSUE HAPPENS AFTER THE ENGINE IDLE AUTO OFF KICKS OFF THE ENGINE BUT THEN WILL NOT RESTART WHEN FOOT IS TAKEN OFF THE BRAKE. THIS DOES NOT APPEAR TO BE A BATTERY ISSUE AS BATTERY HAS BEEN FINE SINCE AND HAS NOT BEEN REPLACED. ENGINE IDLE AUTO STOP FEATURE CANNOT BE TURNED OFF PERMANENTLY AND ONE MUST REMEMBER TO TURN IT OFF EVERY TIME YOU DRIVE THE VEHICLE TO MITIGATE THIS PROBLEM. THIS IS A HUGE SAFETY ISSUE! CAR IS APPROX 2.5 YEARS OLD AND HAS APPROX 34K MILES. ISSUE HAS ONLY SURFACED RECENTLY HOWEVER. TOWING BILL ATTACHED.

Electrical System
Filed Sep 20, 201946,000 milesCA

I NOTICED THAT AUTO IDLE WOULD RANDOMLY TURN OFF AND ON THE CARS ELECTRICITY FOR A SECOND. TODAY, AFTER STOPPING FOR TRAFFIC, THE AUTO IDLE KICKED IN AND THE CAR STALLED IN NEUTRAL. WARNING LIGHTS APPEARED AND I TRIED TO FOLLOW THE INSTRUCTIONS TO RESTART THE CAR, BUT IT WOULDN'T RESTART. I WAS UNABLE TO TURN THE CAR OFF. I KEPT TRYING FOR ABOUT 3 MINUTES AND FINALLY THE CAR TURNED OF AND I WAS ABLE TO START THE CAR AGAIN.

Fuel/Propulsion System
Filed Sep 16, 201915,624 milesVA

VEHICLE FUEL PIPE RUPTURED DURING START-UP ON TWO OCCASIONS, LEADING TO FUEL LEAKS IN ENGINE COMPARTMENT AND ABOVE FUEL TANK WHILE DRIVING AWAY FROM PARKED POSITION. RUPTURES WERE ATTRIBUTED TO RODENTS DAMAGING PLASTIC FUEL PIPE SECTIONS. FAILURE #1: 7,232 MILES, PLASTIC PIPE ELBOW HIGH UP IN ENGINE COMPARTMENT. FAILURE #2: 15,624 MILES, PLASTIC TUBE ABOVE FUEL TANK. HONDA WRAPPED REPLACEMENT PARTS WITH RODENT PEPPER TAPE BUT DOES NOT OFFER A GUARANTEED SOLUTION TO THIS VULNERABILITY. THE FUEL PIPE LEADING FROM THE FUEL TANK TO ENGINE APPEARS TO BE MOSTLY ALUMINUM WITH PLASTIC CONNECTORS AT THE ENDS.THE FUEL TANK UNDER THE MIDDLE OF THE CAR AND FUEL HOSE BRACKET IN THE ENGINE COMPARTMENT BOTH PROVIDE PERCHING PLACES FOR MICE.MICE NIBBLE ON THE NEARBY PLASTIC FUEL PIPES AND THE PIPES SUDDENLY RUPTURE WHEN THE FUEL SYSTEM IS PRESSURIZED FUEL SPILLS IN THE ENGINE COMPARTMENT AND ABOVE THE EXHAUST SYSTEM ONTO THE GROUND UNTIL THE ENGINE IS STOPPED. DAMAGED ETFE PLASTIC FUEL TUBE MANUFACTURED BY SANOH FOR HONDA IS AVAILABLE FOR INSPECTION UPON REQUEST.

Service Brakes
Filed Sep 4, 201912,000 milesNY

STEERING WHEEL JERKING LEFT OR RIGHT. JERKING OCCURS ERRATICALLY AND UNPREDICTABLY; STEERING WHEEL JERKS AT HIGHWAY SPEEDS WHICH COULD EASILY CAUSE THE LOSS OF CONTROL OF THE VEHICLE ON THE HIGHWAY AND IS VERY DANGEROUS AND STRESSFUL SINCE IT IS NOT CLEAR WHEN THE WHEEL JERKING WILL OCCUR WHILE DRIVING. IT DOES TEND TO OCCUR WHILE ON CURVED ROADS, APPEARING TO TRY TO JERK THE WHEEL STRAIGHT WHEN THE CAR STEERING NEEDS TO BE ADJUSTED TO STAY IN ONE'S LANE; RED AND AMBER MALFUNCTION LIGHTS COME ON AND OFF FREQUENTLY. IN PARTICULAR, THE TIRE PRESSURE MONITORING SYSTEM (TPMS) LIGHT COMES ON AND OFF REGULARLY EVEN WITHOUT THE JERKING STEERING WHEEL. THE TPMS WARNING LIGHT ALSO OFTEN FLASHES AT THE SAME TIME AS THE JERKING STEERING AT HIGHWAY SPEEDS SUCH AS AROUND 50 MPH. RED DISPLAY OF BRAKE LIGHT WARNING AND AMBER DISPLAY OF BRAKE SYSTEM WARNING OFTEN OCCUR, SOMETIMES PAIRED WITH THE JERKING STEERING WHEEL. THE JERKING OCCURS TYPICALLY ON THE HIGHWAY AT SPEEDS SUCH AS 50 OR 55 MILES PER HOUR. *JS

Electrical System
Filed Aug 26, 201938,000 milesPA

HAVE A 2017 HONDA PILOT TOURING WITH 39K MILES. USUALLY THE CAR GOES INTO 'ACCESSORY' MODE WHEN THE AUTO IDLE STOP KICKS IN BUT A COUPLE OF MONTHS AGO SOMETHING NEW STARTED- I EXPERIENCED A TOTAL STALL FOR THE FIRST TIME, AND IT HAS HAPPENED 3 MORE TIMES SINCE. THE CAR TURNED COMPLETELY OFF, BUT IT DID NOT RESTART AUTOMATICALLY. THE DASHBOARD WAS LIT UP WITH PROBLEMS. I PUT THE CAR IN PARK AND FRANTICALLY TRIED TO RESTART IT AS I WAS ON A HIGHWAY IN TRAFFIC. ONCE IT WAS RESTARTED, I DISABLED AUTO IDLE STOP AND I'VE BEEN DISABLING IT EVER SINCE. HOWEVER, THIS IS A MANUAL FIX AND IS NOT ALWAYS SOMETHING ONE REMEMBERS TO DO, ESPECIALLY SINCE WE HAVE A NEW 16-YEAR-OLD DRIVER ENTERING THE FRAY IN OUR HOME SOON. AFTER RESEARCHING THIS EXTENSIVELY ONLINE, THERE APPEARS TO BE A KNEE-JERK REACTION FROM HONDA TO REPLACE THE BATTERIES IN THESE AFFECTED VEHICLES, BUT IT IS NOT STOPPING THE ISSUE, ACCORDING TO MULTIPLE ACCOUNTS. THE NHTSA HAS MANY DOCUMENTED CASES OF THIS AND IT IS AN OBVIOUS SAFETY ISSUE, BUT NO RECALL IS YET IN PLACE. CALLED HONDA USA CUSTOMER SERVICE AT 9:30 AM TODAY AND VERIFIED THERE ARE NO RECALLS REGARDING THIS PROBLEM AND IF THE CAR IS OUT OF WARRANTY THAT THERE WOULD BE NO FINANCIAL RELIEF FOR NECESSARY PARTS/LABOR RELATED TO THIS ISSUE.

Service Brakes
Filed Aug 20, 201925,000 milesWY

TL* THE CONTACT OWNS A 2017 HONDA PILOT. THE CONTACT STATED THAT THE VEHICLE LOST POWER WHILE TRAVELING ON AN INCLINE. ALSO, THE BRAKE PEDAL WAS SOFT AND TRAVELED TO THE FLOORBOARD WHEN BEING DEPRESSED. IN ADDITION, THE COLLISION AND BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT DROVE TO RYAN HONDA OF MINOT (3701 S BROADWAY, MINOT, ND 58701, 701-852-1111) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE CONTACT ALSO STATED THAT CERTAIN ELECTRICAL FEATURES ON HER VEHICLE SPORADICALLY FAILED TO OPERATE WHEN NEEDED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000.

Service Brakes
Filed Aug 14, 201963,500 milesLA

TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE THE VEHICLE WAS STOPPED WITH THE AUTO IDLE ENGAGED AND AIR CONDITIONER ACTIVATED, THE BRAKE PEDAL WAS RELEASED AND THE VEHICLE STALLED. ALSO, THE GEAR SHIFTER WENT INTO PARK. THE CONTACT HAD TO PRESS THE ENGINE START BUTTON SEVERAL TIMES FOR THE VEHICLE TO RESTART. ALL THE WARNING INDICATORS ON THE INSTRUMENT CLUSTER WERE ILLUMINATED. THE CONTACT CALLED HONDA OF COVINGTON (100 HOLIDAY SQUARE BLVD, COVINGTON, LA 70433, (985) 892-0001), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 63,500. *AS THE CONSUMER STATED A SOFTWARE UPDATE WAS INSTALLED AND A BATTERY CHECK, BUT THE PROBLEM PERSISTS. *TR

Engine
Filed Aug 13, 201934,000 milesSC

I JUST PURCHASED MY HONDA CERTIFIED '17 PILOT ELITE ONE MONTH AGO. I WOULD NOTICE THAT THE CAR WOULD LAG WHEN USING THE AUTO IDLE STOP FUNCTION, IT WOULD SPUTTER, AND EVENTUALLY AND NOW MULTIPLE TIMES, IT WOULD STALL OUT AT A STOP LIGHT OR STOP SIGN WHEN I WAS IN AUTO IDLE-STOP AND TOOK MY FOOT OFF OF THE BRAKE TO GO. MY HONDA PILOT STALLED IN THE MIDDLE OF AN INTERSECTION, WAITING TO TURN LEFT, OF A BUSY MAIN HIGHWAY, WITH MY HUSBAND AND YOUNG CHILDREN INSIDE. WHEN IT WAS SAFE TO TURN, TOOK FOOT OFF OF THE BRAKE AND THE CAR STALLED. IT TOOK MANY FRANTIC ATTEMPTS TO GET THE CAR TO TURN BACK ON TO BE ABLE TO MOVE SAFELY OUT OF THE INTERSECTION. THIS CAR HAS PLACED MYSELF AND MY FAMILY IN DANGER NOW ON MULTIPLE OCCASIONS. TOOK TO DEALERSHIP WHERE THEY INFORM THAT THEY HAVE NEVER HEARD OF THIS HAPPENING, AND THAT THEY DO NOT KNOW WHAT IS WRONG. CAR HAS BEEN TO THE DEALERSHIP TWICE FOR SAME ISSUE NOW, IN ONE MONTH.

Fuel System, Gasoline › Fuel Injection System
Filed Aug 13, 201943,476 milesWA

TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHEN THE VEHICLE WAS STARTED IN THE MORNING, ALL THE WARNING INDICATORS ILLUMINATED AND REMAINED LIT ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO UNDERRINER HONDA (406-255-2350, LOCATED AT 3643 PIERCE PKWY, BILLINGS, MT 59106) WHERE THE FUEL INJECTORS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS NOT A MAJOR ISSUE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 43,476.

Fuel/Propulsion System
Filed Jul 28, 201950 milesTX

PLS. DO INVESTIGATE HONDA PILOT 2017 AND SOME 2016 SYSTEM EMISSIONS FAILURE AT 50K MILES. IT APPEARS THEY HAVE FUEL INJECTORS PROBLEM.

Service Brakes
Filed Jul 23, 201930,000 milesIN

ON TWO OCCASIONS I WAS DRIVING AT A SPEED BETWEEN 30-45 MPH ON A STATE HIGHWAY WHEN FOR NO APPARENT REASON THE AUTO BRAKING SYSTEM SLAMMED ON THE BRAKES NEARLY CAUSING THE CAR BEHIND ME TO HIT ME. THE SECOND TIME THE ROAD WAS SLICK AND I NEARLY LOST CONTROL.

Structure › BodyCrash3 injured
Filed Jul 20, 20195 milesNY

MY CAR BEHIND ACCIDENT .278 WEST HIGHWAY.

Service Brakes
Filed Jun 23, 201922,000 milesTX

AT TRAFFIC LIGHT, CAR WONT STOP DURING BRAKING, THERE WAS AN ABNORMAL VIBRATION. SPEED WAS +/-20 MPH. I HAD TO TURN RIGHT TO AVOID ACCIDENT AND AFTER 300FT CAR STOP, BRAKES WORK TO NORMAL AGAIN. INCIDENT HAPPENED IN QUIET FM ROAD, ABOUT 1 MILES FROM HOME. MILEAGE 22K.

Service Brakes
Filed May 19, 201912,000 milesTX

THIS VEHICLE APPEARS TO HAVE FAULTY BRAKES - EITHER BY DESIGN OR BY MANUFACTURING. WHILE I CANNOT COMMENT ON THE CHANCES OF BRAKE FAILURE BUT THE PERFORMANCE OF THE BRAKES IS UNSATISFACTORY AND UNPREDICTABLE. I'M FAIRLY CONFIDENT I'M NOT THE ONLY ONE AFFECTED. I WOULD PERSONALLY INVESTIGATE THE BRAKES ON THE CURRENT GENERATION HONDA PILOTS AS THEY APPEAR TO BE A POTENTIAL SAFETY ISSUE. BUT, THE DECISION TO UNDERTAKE THIS EXERCISE OF INVESTIGATING HONDA IS UP TO YOU.

Forward Collision Avoidance › Automatic Emergency Braking
Filed Apr 10, 201928,000 milesLA

TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING 50 MPH, THE COLLISION MITIGATION BRAKING SYSTEM ENGAGED AND CAUSED THE VEHICLE TO BRAKE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BILLY NAVARRE HONDA (1310 E COLLEGE ST, LAKE CHARLES, LA 70605, (337) 429-2137) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 28,000.

Unknown or Other
Filed Mar 22, 201926,500 milesTN

I WAS DRIVING ON I-40 IN NASHVILLE, TN, MOVING SLOWLY DUE TO TRAFFIC CONGESTION WHEN WHAT SOUNDED LIKE AN EXPLOSION OCCURRED. I COULD NOT IMMEDIATELY FIGURE OUT THE CAUSE BUT MY PASSENGER NOTICED WIND NOISE AND PUSHED THE SUNROOF VISOR BACK. GLASS FELL IN THE CAR. WE STOPPED AT THE NEXT EXIT AND FOUND THAT THE SUNROOF HAD A HUGE HOLE AND THE GLASS HAD FALLEN ONTO THE VISOR. NOBODY WAS INJURED BECAUSE THE VISOR KEPT THE GLASS OUT OF THE CABIN. WE WERE SHAKEN BUT I WAS ABLE TO MAINTAIN CONTROL AND GET OUT OF THE WAY OF TRAFFIC.

Exterior Lighting
Filed Jan 9, 20198,000 milesFL

VEHICLE LED HEADLIGHTS ARE TOO BRIGHT. ONCOMING TRAFFIC FLASHES HIGH BEAMS AT ME THINKING MY BRIGHTS ARE ON CREATING A HAZARD FOR MYSELF AND ONCOMING TRAFFIC. MANY TIMES I AM BLINDED BY THE BLINDING LIGHTS OF THEIR HIGH BEAMS BEAM LIGHTS BEING FLASHED AND HAVE GONE OFF THE ROAD DUE TO THE BLINDNESS. I HAVE CONTACTED AMERICAN HONDA BUT HAVE NOT RECEIVED HELP. THE DEALER HAS ADJUSTED THE HEADLIGHTS WITH LITTLE EFFECT. THE VEHICLE WAS PURCHASED RECENTLY. IT HAS LED HEADLAMPS, AND WAS A LATE MODEL 2017 RECENTLY PURCHASED AS A NEW VEHICLE. I AM AFRAID TO DRIVE THE VEHICLE AT NIGHT DUE TO THE FREQUENT EVENTS OF ONCOMING VEHICLES FLASHING THEIR HIGH BEAM HEADLIGHTS IN RESPONSE TO THE PERCEPTION THAT MY HIGH BEAMS ARE ON. AS A RESULT OF THIS, I HAVE TO FLASH MY HIGH BEAMS IN RESPONSE TO LET THE ONCOMING TRAFFIC KNOW MY HIGH BEAMS ARE NOT ON. SOMETIMES OPPOSING TRAFFIC LEAVES THEIR HIGH BEAMS ON IN RETALIATION TO THE PERCEPTION MY HIGH BEAMS ARE ON CREATING A TEMPORARY CONDITION OF BLINDNESS ON MY PART AND HAS CAUSE ME TO RUN OFF THE ROAD. I NEED YOUR HELP IN GETTING AMERICAN HONDA TO HELP RESOLVE THIS. THANKS YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine
Filed Jan 8, 201937,848 milesPA

TODAY, 01/8/2019, THE EMISSIONS SYSTEM PROBLEM WARNING APPEARED ON DASH WHILE DRIVING CAR AT APPROXIMATELY 45MPH. VEHICLE WAS IN ECONOMY MODE. JUST HAD THE VEHICLE IN THE SHOP FOR B01 SERVICE TWO DAYS AGO. BLOGS STATE THAT IT IS A KNOW FUEL INJECTOR OR FUEL INJECTOR RAIL PROBLEM.

Vehicle Speed ControlCrash
Filed Jan 7, 201910,600 milesIL

TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE ATTEMPTING TO PARK, THE VEHICLE ACCELERATED SPONTANEOUSLY, DROVE OVER A CURB, AND CRASHED INTO A BUILDING. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A COLLISION FACILITY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 10,600.

Service BrakesCrash
Filed Dec 13, 2018CA

TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING AT UNKNOWN SPEEDS, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE CRASHED INTO TWO VEHICLES. IN ADDITION, THERE WAS AN ABNORMAL VIBRATION IN THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR AUTO BODY REPAIRS. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE BRAKE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Fuel/Propulsion System
Filed Nov 3, 2018NJ

THE EMISSION LIGHT CONTINUALLY COMES ON IN THE TRUCK THEY MAKE IT GO OFF AFTER A MONTH OR 2 BACK ON AGAIN.

Fuel/Propulsion System
Filed Oct 12, 201833,000 milesCO

MY CAR SHOWED UP WARNING MESSAGE "EMISSIONS SYSTEM PROBLEM" WHEN IN MOTION AND IT IS REALLY SCARY AS THE VEHICLE WAS HAVING PASSENGERS (INCLUDING KIDS) AND IN THE HIGHWAY DRIVING. I COULDN'T FOCUS ON WHAT TO DO BUT RATHER STOP ON THE SIDE OF THE ROAD. THEN I WAS ABLE TO DO BIT OF GOOGLE AND GOT TO KNOW THIS IS A COMMON ISSUE WITH THE 2016-17 HONDA PILOT AND I CAN DRIVE THE CAR TO HOME WITH THE WARNING. CAR IS HAVING 33K MILES ON IT AND STILL UNDER THE WARRANTY. IT HAS ALL THE RECOMMENDED MAINTENANCE WORK DONE ACCORDING TO THE MANUFACTURER RECOMMENDATIONS. AFTER I GOT THE WARNING MESSAGE AT NIGHT, THE VERY NEXT DAY I DROVE IT TO THE HONDA AGENT AND THEY CHECKED THE CAR AND THEY MENTIONED THERE IS A SOFTWARE UPDATE NEEDED TO BE DONE AND NEEDS INJECTOR REPLACEMENT. THEY ALSO MENTIONED THEY ARE GETTING PILOTS WITH THIS ERROR MORE OFTEN NOW AND I AM NOT ALONE. THE ERROR CODE IT SHOWS IS 'P0430'. A BRAND NEW VEHICLE WITH JUST 33K MILES GETTING INJECTOR REPLACEMENT IS NOT WHAT IS MENTIONED IN THE OWNERS MANUAL. IF THIS IS GETTING AGAIN AND AGAIN THE COST OF OWNING THE CAR SEEMS REALLY EXPENSIVE AND WORTHLESS. SPECIALLY WITH THE ISSUES OF EMISSIONS THE CAR MAY STALL ANYWHERE AND CREATE A SAFETY HAZARD FOR THE PASSENGERS AND OTHERS ON THE ROAD. I WOULD RECOMMEND HONDA COMES IN AND FIX THIS ISSUE IN ALL THE 2016-17 PILOT CARS EVEN OUTSIDE THE BASIC WARRANTY AS A RECALL WITHOUT PUTTING THEIR CUSTOMERS IN TROUBLE. THANKS.

Seat Belts
Filed Oct 8, 2018150 milesMD

DRIVER SEAT BELT IS VERY SHORT, COMPARING TO OTHER MAKES AND MODELS CAN NOT REACH THE DASH WHEN TRYING TO CLEAR WINDOW OR DASH IF SOMETHING IS ON THERE SEATBELT LOCKS UP ABOUT QUARTER WAY TO DASH. MAJOR SAFETY ISSUE , HAVE TO BUY EXTENDER FOR OVERISEZED PERSON...

Electrical System
Filed Oct 6, 201819,280 milesFL

MY WIFE WAS DRIVING THE VEHICLE ON 09-27-18 AND THE VEHICLE LOST POWER, THE DASH LIT UP ORANGE, AND SEVERAL WARNING LIGHTS CANE ON AND STARTED BEEPING. AS SHE ATTEMPTED TO PULL OVER TO THE SIDE OF THE ROAD, THE ISSUE RESET ITSELF, AND THE VEHICLE RESUMED POWER AGAIN. THE VEHICLE WAS TAKEN TO HONDA FOR A FINAL REPAIR FOR TRANSMISSION ISSUES THE FOLLOWING DAY. IT IS 9 DAYS LATER AND THE VEHICLE IS STILL NOT REPAIRED. PER THE SERVICE ADVISOR, THE DEALERSHIP HAS REPLACED 3 WIRING HARNESSES UNDER THE DASH THAT THEY SAY WERE DEFECTIVE FROM THE FACTORY, ALONG WITH 2 MODULES. THE VEHICLE IS UNSAFE TO DRIVE IN ITS CURRENT STATE, AS IT ITERMITTENTLY LOSES POWER. THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP IN AUGUST DUE TO THE PUSH BUTTON TRANSMISSION GOING INTO NEUTRAL WHILE DRIVING, AND LOSING FORWARD POWER. THE VEHICLE WOULD NOT GO INTO PARK OR NEUTRAL.

Service Brakes
Filed Sep 26, 20181,000 milesGU

PURCHASED OUR 2017 PILOT STRAIGHT FROM DEALER IN FEB 2017; BY SUMMER, BRAKES WOULD SQUEAK WHEN PRESSURE APPLIED - GOT MUCH WORSE OVER TIME. SENT MULTIPLE VIDEOS OVER NEXT 12 MONTHS, HAD CAR IN FOR REPAIR AT LEAST ONCE A MONTH - SERVICE DEPT COULD NEVER RESOLVE ISSUE, DESPITE REPLACING BRAKE PADS AND ENTIRE BRAKE SYSTEM. PER DEALERSHIP, AMERICAN HONDA MOTORS REFUSES TO ACKNOWLEDGE PROBLEM DESPITE DEALERSHIP DOING SO.

Electrical System
Filed Sep 17, 201826,000 milesCO

EVERY FEW DAYS WE GET A INDICATOR THAT READS 'KEYLESS START SYSTEM PROBLEM'. HAVE REPLACED THE BATTERY IN FOBS, NO CHANGE. INDICATOR COMES ON WHEN STARTING THE VEHICLE & STAYS ON UNTIL TURNED OFF, MAY OR MAY NOT COME BACK THE NEXT TIME STARTING IT.

Visibility/Wiper
Filed Aug 30, 201830,000 milesPA

WHILE DRIVING AT HIGHWAY SPEED THE DRIVER'S-SIDE WIPER STOPPED WORKING. HAD TO STOP ON HARD SHOULDER. ISSUE WAS NOT OBVIOUS. THE RAIN WAS NOT GOING TO END ANY TIME SOON SO MY PARTNER ENDED UP DRIVING THEIR VEHICLE IN FRONT OF ME WITH THE HAZARDS FLASHING AT LOW SPEED SO I COULD FOLLOW THEM CLOSELY UNTIL WE COULD GET TO AN EXIT AND LEAVE THE PILOT AT A PARK-AND-RIDE. THIS WAS VERY DANGEROUS: SUDDEN LOSS OF VISIBILITY AND THEN BEING STRANDED ON THE HARD SHOULDER WITH TRUCKS PASSING CLOSELY. TOOK THE PILOT TO THE DEALER THE NEXT DAY. THEY REMOVED A RUBBER COVER FROM THE WIPER MOUNT AND TIGHTENED THE BOLT THAT IS UNDERNEATH. THE SERVICE ADVISER SAID THEY CAN COME LOOSE IN THE WINTER DUE TO THE WIPERS GETTING STUCK IN ICE. I AM AMAZED THAT THIS RELIES SOLELY ON FRICTION TO FUNCTION GIVEN HOW DANGEROUS IT IS WHEN THEY FAIL.

Visibility/Wiper
Filed Aug 24, 201834,481 milesIL

WE WERE DRIVING ON I90 HIGHWAY FROM CHICAGO TO MICHIGAN. SUDDENLY WE HEARD LOUD SOUND ON THE ROOF OF THE CAR AND THAN SHATTERING SOUND FROM THE GLASS. WE OPENED A COVER A LITTLE TO SEE WHAT HAPPENED AND THE GLASS OF THE SUNROOF WAS BROKEN AND SHATTERED. THERE WAS VERY LIGHY TRAFFIC ON THE HIGHWAY AND THERE WAS NO VEHICLES IN FRONT OF US. WE STOPPED TO INSPECT THE ROOF AND THERE WAS NO SIGN OF IMPACT OR OBJECTS INSIDE. IT JUST BROKE BY ITSELF. TEMPERATURE OUTSIDE IS AROUND 65, NO RAIN, FEW CLOUDS. WE WERE DRIVING AT SPEED AROUND 70. TEMPERATURE INSIDE OF THE CAR IS SET ON 73. NOTHING UNUSUAL OR DIFFERENT THAN ANY OTHER DAY.

Vehicle Speed ControlCrash2 injured
Filed Aug 24, 201820,000 milesND

TL* THE CONTACT OWNED A 2017 HONDA PILOT. WHILE PULLING INTO A PARKING SPACE AT A VERY SLOW SPEED, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A UTILITY POLE. THE VEHICLE WAS DESTROYED AND TOWED. THE DRIVER AND FRONT SEAT PASSENGER SUSTAINED TORSO BRUISES FROM THE SEAT BELTS, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO INDICATED THAT, AFTER STARTING THE VEHICLE, THE ENGINE CONTINUED TO REV EXTREMELY HIGH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A REPRESENTATIVE TO EVALUATE THE VEHICLE; HOWEVER, NO FAILURE WAS FOUND. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 20,000.

Unknown or Other
Filed Aug 21, 2018NJ

WATER LEAKS UNDER FRONT PASSENGER/DRIVER FOOT AREA UNDER THE DASHBOARD WHEN GOING THROUGH A CARWASH. DEALERSHIP STATED IT COULD BE BECAUSE SUNROOF WAS NOT COMPLETELY FLUSH WITH THE BODY AND WATER ENTER THROUGH SUNROOF IN EXCESSIVE AMOUNTS.

Power Train
Filed Aug 21, 201818,416 milesFL

WHILE DRIVING ON A BUSY ROAD WITH MY WIFE, MY VEHICLE SHUDDERED WHILE ACCELERATING, AND BEGAN JERKING AND SLOWING DOWN BEFORE LOSING ALL ACCELERATION. MULTIPLE WARNING LIGHTS WENT OFF, AND THE TRANMISSION AUTOMATICALLY SHIFTED TO NEUTRAL. THE TRANSMISSION IS A 9 SPEED, PUSH BUTTON SHIFT. WE WE WERE ALMOST REAR ENDED BY THE VEHICLE BEHIND US WHILE ATTEMPTING TO COAST TO THE SHOULDER. WHILE ATTEMPTING TO FIGURE OUT WHAT WAS GOING ON, I WAS UNABLE TO SHIFT THE VEHICLE INTO ANY GEAR. IT WOULD NOT SHIFT INTO PARK, REVERSE, OR DRIVE. I CONTACTED THE HONDA DEALERSHIP AND REPORTED THE ISSUE AND HAD TO HAVE THE VEHICLE TOWED. WHILE WAITING FOR 2 HOURS ON THE SODE OF THE ROAD FOR TOWING, I WAS UNABLE TO GET THE TRANSMISSION TO SHIFT INTO ANY GEAR. IT WAS ONLY AFTER THE TOW TRUCK DRIVER ARRIVED, AND I SHUT THE VEHICLE OFF THAT THE CAR FINALLY SHIFTED INTO A GEAR. THE VEHICLE IS CURRENTLY AT THE HONDA DEALERSHIP AND BEING DIAGNOSED. THERE WERE 4 ERROR MESSAGES THAT I RECEIVED WHEN ALL OF THIS OCCURRED. I HAVE PHOTOS, AND A VIDEO OF IT AS WELL. THIS IS NOT MY FIRST ISSUE WITH THE TRANSMISSION. IT HAS BEEN TO THE SHOP TWICE BEFORE FOR SHUDDERING WHEN SHIFTING AT LOW SPEEDS, AND NOT SHIFTING PROPERLY. THE VEHICLE CURRENLY HAS AROUND 18,500 MILES ON IT. FORTUNATELY THIS TRANMISSION ISSUE HAPPENED ON A SIDE ACCESS ROAD, AND NOT ON THE TURNPIKE, OR THE END RESULT MAY HAVE BEEN AN ACCIDENT INVOLVED. THE DEALERSHIP CANNOT EXPLAIN WHY THE TRANSMISSION SHIFTED TO NUETRAL AND COMPLETELY LOVKED OUT

Unknown or Other
Filed Aug 16, 201820,000 milesKY

EXCESSIVE HYDROPLANE WITH STOCK TIRES

Traction Control System
Filed Aug 15, 201812,000 milesMA

TL* THE CONTACT OWNS A 2017 HONDA PILOT. THE CONTACT STATED THAT THE TRACTION CONTROL, ANTI-LOCK BRAKES, HILL ASSIST, VEHICLE STABILITY ASSIST, AND TRAILER STABILITY ASSIST WARNING INDICATORS ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO HONDA VILLAGE (371 WASHINGTON ST, NEWTON, MA) WHERE IT WAS DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. THE VIN WAS NOT PROVIDED.

Service Brakes
Filed Aug 6, 201826,302 milesMI

I HAVE 2017 HONDA PILOT TOURING. I HAVE A REOCCURRING PROBLEM WITH THE ANTI BREAK MITIGATION SYSTEM. IT CONTINUALLY ACTIVATES IN MULTIPLE DRIVING SITUATIONS THAT DO NOT REQUIRE IT TO ACTIVATE. THIS PROBLEM OCCURS WHEN I'M DRIVING AT DIFFERENT SPEEDS, WITH AND WITHOUT THE CRUISE CONTROL IS SET, AND ON ANY TYPE OF ROAD. I HAVE TAKEN IT TO THE DEALERSHIP 5 TIMES TO HAVE THIS PROBLEM CORRECTED. THEY HAVE BEEN ABLE TO DUPLICATE THE PROBLEM. THEY HAVE TRIED TO REPAIR THIS PROBLEM 5 TIMES WITHOUT SUCCESS. THE ANTI BREAK SYSTEM CONTINUES TO ACTIVATE INCORRECTLY ON ALMOST A DAILY BASIS. THE DEALERSHIP HAS STATED THAT THERE ISN'T A PROBLEM AND THAT I CAN TURN OFF THE ANTI BREAK SYSTEM AND DRIVE MY VEHICLE WITHOUT IT. I PAID FOR THIS FEATURE AND I DO NOT THINK THAT I NEED TO TURN IT OFF AS IT IS A SAFETY FEATURE OF MY CAR. THIS IS A SERIOUS SAFETY ISSUE AND IT NEEDS TO OPERATE CORRECTLY. I ALSO HAD TO REPLACE THE FUEL INJECTION SYSTEM.

Electrical System
Filed Aug 4, 2018GA

THE VEHICLE HAS STARTED JERKING WHILE ACCELERATING.

Seat Belts
Filed Jul 15, 2018NJ

DRIVER SIDE SEAT BELT DOESN'T EXTEND ENOUGH. I HAD TO BUY A SEAT BELT EXTENDER.

Electrical System
Filed Jul 10, 201813,000 milesMI

TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED FORWARD AND THE WINDOWS FUNCTIONED INDEPENDENTLY. THE DEALER (SERRA HONDA GRANDVILLE, 4260 KENOWA AVE SW, GRANDVILLE, MI) WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. *TT *TR

Seat Belts
Filed Jul 5, 2018TX

THE DRIVERS SEATBELT IS VERY SHORT AND DOESN'T ALLOW ANY MOVEMENT AT ALL TIMES.

Unknown or Other
Filed Jun 28, 20186,500 milesAZ

WHILE DRIVING WITH THE FAMILY ON THE FREEWAYS IN ARIZONA, CALIFORNIA AND NEVADA AT SPEEDS BETWEEN 65-70 MPH, THE PILOT HOOD VIBRATES AND FLEXES INTENSELY. THE FLEXING MOVEMENT IS VERY UNSTABLE WHEN STRONG WINDS OR A SEMI IS PASSING. WE ARE WORRIED THIS STRESS AND FATIGUE ON THE LOCKING MECHANISM WILL BECOME COMPROMISED AND LET GO OF THE HOOD.

Electrical System
Filed Jun 17, 201818,000 milesNY

THIS IS THE 4TH TIME NOW THAT WE HAVE HAD TO BRING OUT PILOT IN TO BE SERVICED FOR THE SAME THING. WHEN WE TURN THE CAR ON, MULTIPLE ERRORS COME ON OUT OF NOWHERE. POWER STEERING, THE SPEEDOMETER AND MANY OTHER THINGS STOP WORKING. THEY RESET IT AND IT HAPPENS AGAIN. THEY HAVE CHANGED THE BATTERY AND DONE SOMETHING WITH THE ALTERNATOR BUT NEITHER OF THESE THINGS FIXED THE ACTUAL PROBLEM.

Vehicle Speed Control
Filed May 30, 201813,150 milesTX

TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING IN A PARKING GARAGE, THE VEHICLE ACCELERATED RAPIDLY ON ITS OWN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE STOPPED AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO TWIN CITY MOTORS (10545 MEMORIAL BLVD, PORT ARTHUR, TX 77640), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND FILED CASE NUMBER: 08652108. THE FAILURE MILEAGE WAS 13,150. THE VIN WAS NOT AVAILABLE.

Unknown or Other
Filed May 29, 201810,000 milesNJ

TRAVELLING ON A I-80 W ABOUT 60 MPH FROM NJ TO PA , FOR NO APPARENT REASON THE SUNROOF SHATTERED. CRACKED OPENING WAS ABOUT 1X3 FT IN OVAL SHAPE. NO OVERPASS OR OTHER VEHICLES ON THE FRONT AND ALSO NO ELEVATED ROCKY AREA ALONG THE HIGHWAY WHERE THIS HAPPENED. WE INITIALLY THOUGHT IT WAS SOME ROCK -BUT NO CHANCE WHATSOEVER FOR THAT. HONDA DEALER SAID THEY CAN LOOK AT IT , BUT MOST LIKELY INSURANCE WILL HAVE TO COVER IT.

Unknown or OtherCrash
Filed May 17, 20186,400 milesTX

WHEN NEUTRAL BUTTON IS PRESSED ONCE AND IGNITION TURN OFF AND CAR EXITED BY DRIVER CAR REMAINS IN NEUTRAL. AUTO PARK FUNCTION DOES NOT PUT CAR INTO PARK. THE SERVICE TECHNICIAN AT HILL COUNTRY HONDA CONFIRMED ''TIS AND STATES IT IS NORMAL. THIS NOT WHAT IS DESCRIBED IN THE OWNERS MANUAL NOR IN ONLINE VIDEOS. THIS MISINFORMATION RESULTED IN THE HONDA PILOT ROLLING OUT OF THE GARAGE AND COLLIDING IWITH ANOTHER CAR AFTER THE DRIVER HAD TURNED OFF IGNITION AND EXITED THE HONDA PILOT. THE PILOT HONDA PILOT SHOULD REMAIN IN NEUTRAL AFTER EXITING CAR ONLY WHEN CAR WASH MODE IS ACTIVATED ACCORDING TO THE MANUAL.

Visibility/Wiper
Filed Apr 30, 201814,900 milesGA

MY SUNROON EXPLODED ON THE FREEWAY (INTERSTATE 575 GOING 65 MPH + )- I HAVE HAD THE CAR FOR 6 MONTHS (BRAND NEW). NO ACCIDENT OCCURRED DUE TO IT - BUT WAS DRIVING ON THE FREEWAY AND IT EXPLODED. 1/3 OF THE GLASS WENT INTO THE CAR AND 2/3'S OF THE GLASS FELL BEHIND AND SCRATCHED THE TOP OF MY CAR. TALKED TO THE DEALERSHIP AND THEY SAID IT MUST HAVE HAD AN CRACK ALREADY IN IT AND NOTICED SCRATCHES ON THE ROOF. IF THIS EVER GETS RECALLED - I WOULD LIKE TO BE REIMBURSED. THE COST FOR REPAIR IS OVER $600

Power Train
Filed Apr 26, 20181,224 milesFL

TRANSMISSION OVER HEATED AFTER SIDE GASKET FAILED AT 1224 MILES SINCE NEW. SINGLE OWNER, NEW VEHICLE. DEALER TIGHTENED GASKET, PUT FLUID IN IT. AND RETURNED VEHICLE TO OWNER.

Fuel/Propulsion System
Filed Apr 19, 20181,500 milesWI

TL* THE CONTACT OWNS A 2017 HONDA PILOT. THE CONTACT STATED THAT THE ODOR OF FUEL COULD BE DETECTED INSIDE THE CABIN OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (WILDE HONDA, 1603 E MORELAND BLVD, WAUKESHA, WI 53186), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500.

Engine
Filed Apr 9, 201814,000 milesNY

TL* THE CONTACT OWNS A 2017 HONDA PILOT. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO TURN THE STEERING WHEEL IN EITHER DIRECTION, THE VEHICLE ACCELERATED RAPIDLY ON ITS OWN WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE STOPPED AND RESUMED NORMAL OPERATION AUTOMATICALLY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (ATLANTIC HONDA, 1375 SUNRISE HWY, BAY SHORE, NY 11706 (631) 665-0005) WHERE IT WAS DIAGNOSED, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2017 Honda Pilot → · Every Pilot year → · How the figures are calculated →