Owners filed 26 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Electrical System
8
0
0
0
Electrical System › Starter Assembly
6
0
0
0
Unknown or Other
3
0
0
0
Structure › Body
3
0
0
0
Air Bags
2
1
0
2
Vehicle Speed Control
1
0
0
0
Service Brakes
1
0
0
0
Forward Collision Avoidance › Warnings
1
0
0
0
Engine
1
0
0
0
3 safety recalls
Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module19V502000
Filed Jun 27, 20199,555 vehiclesHonda (american Honda Motor Co.)
Defect. Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2014 TSX Sport Wagon, 2010-2013 ZDX, 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic and Civic Hybrid, 2008-2010 Civic GX NGV, 2012-2015 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2014 Fit EV, 2010-2014 Insight, and 2009-2015 Pilot vehicles. The vehicles are equipped with passenger frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are F5F and Q5E.
Air Bags › Frontal › Passenger Side › Inflator Module18V661000
Filed Sep 27, 20181,355,406 vehiclesHonda (american Honda Motor Co.)
Defect. Honda (American Honda Motor Co.) is recalling certain 2014 Honda Insight and Acura TSX and TSX Wagon, 2014-2015 Honda Crosstour and Pilot vehicles nationwide, as well as certain 2014 Honda FCX Clarity and Fit EV vehicles in Florida, Hawaii, Puerto Rico, Texas, Alabama, Georgia, Louisiana, Mississippi, South Carolina, California, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin Islands. Honda is also recalling certain 2011-2013 Acura TSX, TSX Wagon and ZDX, Honda Crosstour, Insight, Fit and Pilot vehicles, 2011-2012 Honda Accord and 2011 Honda Civic NGV, Civic, Civic Hybrid and CR-V vehicles in Arizona, Arkansas, Delaware, the District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia and West Virginia. Lastly, Honda is recalling certain 2010-2013 Acura TSX and ZDX, Honda Crosstour, Fit, Insight and Pilot, 2011-2013 TSX Wagon, 2010-2012 Honda Accord and 2010-2011 Honda Civic NGV, Civic, Civic Hybrid and CR-V vehicles in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag air bag inflators assembled as part of the frontal air bag modules, and used as original equipment or replacement equipment (such as after a vehicle crash necessitating replacement of the original air bags), may explode due to propellant degradation occurring after long-term exposure to higher absolute humidity, temperature and temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. Honda will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began November 6, 2018. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M2J and S2K.
Air Bags › Side/Window14V788000
Filed Dec 15, 20141,252 vehiclesHonda (american Honda Motor Co.)
Defect. American Honda Motor Co. (Honda) is recalling certain model year 2015 Crosstour 4 Cylinder vehicles manufactured October 1, 2014, to November 4, 2014, Crosstour V6 2WD vehicles manufactured September 30, 2014, to November 13, 2014, and Crosstour V6 4WD vehicles manufactured September 30, 2014, to November 18, 2014. The inflator tube for the side curtain air bag may have been incorrectly manufactured.
Risk. If the side curtain air bag does not properly inflate, it can affect the performance of the air bag in the event of a vehicle crash, increasing the risk of occupant injury.
Remedy. Honda will notify owners, and dealers will replace the left and/or right side curtain air bags, free of charge. The recall begn January 30, 2015. Owners may contact Honda customer service at 1-310-783-2000. Honda's number for this recall is JN0, JN1, and JN3.
What owners reported
Newest filings
Electrical System › Starter Assembly
Filed Jun 29, 2026GA
The contact owns a 2015 Honda Crosstour. The contact stated that the vehicle intermittently failed to immediately start and made an abnormal grinding sound while starting. The vehicle was taken to the dealer twice, but no cause for the failure was found. The vehicle was not repaired. Upon investigation, the contact associated the failure with the starter. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Air BagsCrash2 injured
Filed Jun 25, 2026TX
Driving on [XXX] with my [XXX] plus son in the back seat on car babysitting seat. Was turning right to next lane for exit, the steering wheel got stiff, very hard to turn like locked up then airbag suddenly deployed immediately car went to left side hitting the curb. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical System
Filed Jan 15, 202690,000 milesCO
The contact owns a 2015 Honda Crosstour. The contact stated that the vehicle failed to start intermittently. The contact stated that several attempts were needed before the vehicle started. The failure had occurred 5 times. The vehicle was taken to a certified mechanic, who diagnosed the vehicle and determined that the starter needed to be replaced. The starter was replaced, and the vehicle operated as needed temporarily, before the failure reoccurred. The contact had discovered a TSB for the failure of 2013 and 2014 model vehicles. The dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 90,000. The VIN was not available.
Structure › Body
Filed Sep 3, 2025TX
I noticed paint peeling several years ago. It has progressively gotten worse. It is peeling in more places than can easily be repaired. A quick internet search indicates there is a class action lawsuit for this very problem. My vehicle is the affected white color. This significantly reduces the value of my low mileage vehicle.
Service Brakes
Filed Jul 27, 2024CA
I was coming to a stop at a curb and was braking to reduce speed and stop. With my foot in the brake the car began accelerating and lunged forward. I quickly pulled my foot off the brake and pressed the brake again and this time it stopped. This is the second time this has happened in this car. This behavior is extremely unsafe and makes me reluctant to drive the car again. Had someone or something been in my direct path I would have certainly hit it. I have not been able to reproduce the issue and it has not been inspected by a mechanic at this point. There were no warning lights, sensors, or sounds.
Electrical System › Starter Assembly
Filed Jul 22, 2024MI
The contact owns a 2015 Honda Crosstour. The contact stated that upon starting the vehicle, there was an abnormal grinding sound coming from the engine compartment. The vehicle returned to normal functionality, but the failure became a regular occurrence. Several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 16-002. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Electrical System › Starter Assembly
Filed Jul 15, 2024115,000 milesMI
The contact owns a 2015 Honda Crosstour. The contact stated that upon attempting to start the vehicle, the failed to respond as intended. The contact stated that after several attempts, the vehicle was started. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the starter was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
Structure › Body
Filed Feb 20, 2024TX
The paint started peeling off of my car slowly in small sections down both sides of my hatchback rear window over 2 years ago I took it into my local Honda dealership last year and was told there was no recall even though I find evidence to the contrary online. Many other white pearl colored Honda owners are having the same issue. I was told there may be a factory warranty extension, but when I called to inquire, I was told my car was not part of that extension. Subsequently two years later, the paint is now peeled, completely off the entire surround of the back glass along with a 6 x 7“ patch Across the bottom of hatch door on right hand side of release handle. Also with a bubbling up of double that size, seemingly ready to start peeling.
Electrical System
Filed Feb 28, 2023MD
I have a 2015 Honda Accord Crosstour, that was purchased in June 2022and since November 2022 , every few attempts, the car fails to start and, at times, grinds. This is a known problem under Honda Service Bulletin 16-002. I expect for the problem to be fixed and it has not. The starter was replaced, and it is still doing it. There is a second part to attempt to fix the problem, but Honda will not do it. Unfortunately, Honda has not been forced to address this problem and make customers whole fully. I have been stranded several times with two young children waiting for the car to start. Sometimes it starts, and sometimes it doesn't. As an owner of 3 Hondas, I will never buy another Honda again. I feel duped and defrauded.
Electrical System › Starter Assembly
Filed Jan 9, 2023MD
The contact owns a 2015 Honda Crosstour. The contact stated that after purchasing the vehicle, there was an abnormal sound while starting the vehicle. The vehicle was taken to the dealer where the starter was replaced; however, the failure recurred. The contact stated that recently the vehicle failed to start as needed. The vehicle was towed to the dealer but was not yet repaired or diagnosed. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Electrical System
Filed Dec 22, 2022NC
Vehicle starter grinds and does not start. happens on several occasions !
Electrical System › Starter Assembly
Filed Apr 13, 202274,210 milesNC
The contact owns a 2015 Honda Crosstour. The contact stated that while starting the vehicle, he heard a grinding sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the starter needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 74,210.
Forward Collision Avoidance › Warnings
Filed Jul 27, 2021SC
Recently, twice while parked at a standstill my car has displayed the 'FCW System Failed' message. It seems as if it has disabled the FCW, LDW and ABS system. It clears sometimes when the car is turned off and then back on. But the initial cause of the issue is currently eluding the auto shop as its hard to reproduce.
Electrical System
Filed Dec 6, 202042,000 milesMT
I HAVE A PUSH TO START AND THE VEHICLE CONSTANTLY HAS ISSUES WHEN ATTEMPTING TO START IT. TYPICAL A STARTER-RELATED GRINDING NOISE. IT IS NOT USER ERROR BECAUSE WHEN I GET IS SERVICED AT HONDA THEY WOULD FREQUENTLY QUEATION WHY THE ISSUE WAS HAPPENING. ITS AN ONGOING ISSUES SINCE I PURCAHSED IT FROM GREAT FALLS HONDA IN MT.
Structure › Body
Filed Aug 4, 202039,000 milesSC
APRIL 24TH I NOTICED THE PAINT BUBBLING UP ON THE ROOF OF THE CAR. CONTACTED THE DEALERSHIP ABOUT THE PROBLEMS AND THEY AGREED TO PAINT THE AFFECTED AREA UNDER A " IN GOOD FAITH " WHERE THEY PAID 70% AND WE PAID 30%. A MONTH OR SO AFTER THE CAR WAS RETURNED I FOUND A WHOLE SHEET OF PAINT COMING OFF THE HATCHBACK. AGAIN THEY AGREED TO A IN GOOD FAITH REPAIR. I JUST WAS NOTIFIED THAT THE ISSUES WERE EXTENDED TO OTHER AREAS. AT THIS TIME THE BILL IS $1700 THIS TIME AND $600 FOR THE PREVIOUS TIME. THE WHOLE CAR IS STILL NOT GOING TO BE COMPLETELY PAINTED. THIS IS THE SAME PAINT WAS ON OTHER HONDA MODELS WHICH WERE GIVEN A EXTENDED PAINT WARRANTY. IT IS A WHITE PEARL. MY FEELING IS THAT THIS WAS THE LAST YEAR THAT THIS MODEL WAS PRODUCED AND THAT IS WHY THE EXTENDED WARRANTY WAS NOT GIVEN TO OUR VEHICLE.
Electrical System › Starter Assembly
Filed Oct 11, 201940,000 milesDC
TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO SHEEHY HONDA (LOCATED AT 7434 RICHMOND HWY, ALEXANDRIA, VA 22306, (703) 660-0100) WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Electrical System
Filed Sep 6, 201991,000 milesMN
TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. WHEN THE START BUTTON WAS PRESSED TO START THE IGNITION, IT FAILED TO FUNCTION AND MADE AN ABNORMAL NOISE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LUTHER BROOKDALE HONDA (LOCATED AT 6800 BROOKLYN BLVD, BROOKLYN CENTER, MN 55429, (612) 424-7830) AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 91,000.
Electrical System
Filed Aug 8, 201935,000 milesMD
TL* THE CONTACT OWNS A 2015 HONDA CROSSTOUR. WHILE DRIVING 20 MPH AND CLOSING THE SUN ROOF, THE INSTRUMENT PANEL LIGHTING AND HEADLIGHTS BEGAN TO DIM. WHILE PULLING UP AT HOME, THE DRIVER NOTICED THAT THE VEHICLE WAS DECELERATING, AND THE VEHICLE STALLED AND FAILED TO RESTART. THE INSTRUMENT PANEL LIGHTING TURNED OFF AND ON. THE FOLLOWING DAY, THE VEHICLE WAS JUMPSTARTED AND DRIVEN TO HERITAGE HONDA PARKVILLE (9213 HARFORD RD, BALTIMORE, MD 21234, (877) 366-2776), BUT WAS NOT DIAGNOSED OR REPAIRED. ON SEVERAL OCCASIONS IN THE PAST, THE VEHICLE WOULD NOT START WHEN PRESSING THE START BUTTON, THERE WAS A WHINING/GRINDING SOUND COMING FROM THE ENGINE, AND THE INSTRUMENT PANEL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Unknown or Other
Filed Jun 11, 201947,225 milesPA
VEHICLE DID NOT START X2, WITH TYPICAL STARTER-RELATED GRINDING NOISE. HONDA HAS A STARTER PROBLEM IN A MODEL YEAR WITH A DOCUMENTED SERVICE CAMPAIGN FOR STARTER PROBLEMS. APPARENTLY MY VIN IS NOT INCLUDED IN THE CAMPAIGN. SERVICE BULLETIN TSB 16-002
Unknown or Other
Filed May 14, 201818 milesNC
LIGHTS COME ON IN INTERIOR OF CAR AND WANT GO OUT.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jun 27, 2019. Source: NHTSA Office of Defects Investigation.