No owner complaints are on file for this vehicle. It has been recalled 4 times.
4 safety recalls
Part 573 reports
Equipment16V818000
Filed Nov 14, 201661 vehiclesHighland Ridge Rv
Defect. Highland Ridge RV (Highland) is recalling certain model year 2016 Highlander travel trailers, model 31RGR, manufactured May 26, 2015, to September 24, 2015, equipped with certain aluminum black ladders manufactured by Christianson Industries. The affected ladders have retractable hinges, each with a welded 'top hat' that can separate from the hinge.
Risk. If the hinges separate from the ladder while in use, the ladder may fall from the vehicle, increasing the risk of injury.
Remedy. Highland will notify owners, and dealers will install hinge braces over the existing hinges, free of charge. The recall began on November 29, 2016. Owners may contact Highland customer service at 1-260-768-7771. Highland's number for this recall is 9904333.
Equipment › Other › Labels16V092000
Filed Feb 18, 20161,912 vehiclesHighland Ridge Rv
Defect. Highland Ridge RV (Highland) is recalling certain model year 2015-2016 Highland Toy Hauler, Light, Mesa Ridge, and Roamer travel and fifth wheel trailers manufactured May 6, 2014, to August 31, 2015. The Gross Vehicle Weight Rating calculation on the label may be incorrect, which can allow the vehicle to be overloaded.
Risk. If the vehicle is overloaded due to incorrect Weight Rating information on the label, tire failure may result, increasing the risk of a crash.
Remedy. Highland will notify owners and will provide a corrected label, free of charge. One model, the HT31RGR Highland Toy Hauler will require two heavier axles installed and five larger tires as well. These repairs will provided free of charge. The recall began on March 22, 2016. Owners may contact Highland customer service at 1-260-768-7771. Highland's number for this recall is 9904283.
Equipment › Recreational Vehicle/Trailer16V058000
Filed Feb 2, 2016239 vehiclesHighland Ridge Rv
Defect. Highland Ridge RV (Highland) is recalling certain model year 2015-2016 Highlander, Mesa Ridge, Roamer, and Journeyer travel trailers manufactured April 7, 2014, to January 11, 2016. The affected vehicles are equipped with safety chains on the A-frame that are rated for 11,700lb instead of being rated equal to or greater than the gross vehicle weight rating (GVWR) of the travel trailer.
Risk. In the event the main trailer connection fails, the weight of the trailer can break the safety chains if the chains are not strong enough, allowing the trailer to separate from the vehicle, increasing the risk of a crash.
Remedy. Highland will notify owners, and dealers will replace the existing safety chains with chains that have a 16,200lb rating, free of charge. The recall began on February 25, 2016. Owners may contact Highland customer service at 1-260-768-7771. Highland's number for this recall is 9904277.
Equipment › Other › Labels15V834000
Filed Dec 11, 2015180 vehiclesHighland Ridge Rv
Defect. Highland Ridge RV (Highland) is recalling certain model year 2015 Open Range fifth wheels and 2015-2016 3X fifth wheels and Highlander travel trailers manufactured May 8, 2014, to December 4, 2015 and equipped with a side vented sewer drainage system termination valve. The affected vehicles may be missing a caution label to inform the operator not to leave the drain valve open to prevent an escape of sewer gas.
Risk. If the drain valve is left open, sewer gas may fill the recreational vehicle, increasing the risk of occupant injury.
Remedy. Highland will notify owners and send them the missing label, free of charge. The recall began on January 15, 2016. Owners may contact Highland customer service at 1-260-768-7771. Highland's number for this recall is 9904272.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Nov 14, 2016. Source: NHTSA Office of Defects Investigation.