2004 Harley-Davidson Softail

Routine

Owners filed 4 complaints about this vehicle with federal regulators, most often about the wheels. It has been recalled 1 time.

What fails
ComponentReportsCrashesFiresInjuries
Wheels1
000
Unknown or Other1
000
Suspension › Front1
000
Engine and Engine Cooling1
000

1 safety recall

Part 573 reports
Fuel System, Gasoline › Storage › Tank Assembly04V465000
Filed Sep 30, 20042,828 vehiclesHarley-Davidson Motor Company

Defect. ON CERTAIN MOTORCYCLES, A CONDITION OCCURS THAT COULD ALLOW PRESSURE TO BUILD UP IN THE FUEL TANK. ON FUEL INJECTED VEHICLES, THIS CONDITION COULD CAUSE FUEL TO SPRAY OUT UNEXPECTEDLY WHEN THE FUEL CAP IS REMOVED. ON CARBURETED VEHICLES, EXCESSIVE FUEL COULD BE TRANSFERRED TO THE CARBURETOR, WHICH WOULD EVENTUALLY ALLOW FUEL TO DRIP FROM THE AIR CLEANER.

Risk. THESE SITUATIONS COULD CAUSE SERIOUS PERSONAL INJURY OR CREATE A FIRE HAZARD FOR PERSONS OR PROPERTY ON OR NEAR THE MOTORCYCLE.

Remedy. DEALERS WILL TEST EACH CANISTER FOR BLOCKAGE, THEN REPLACE AS NECESSARY. THE RECALL BEGAN NOVEMBER 4, 2004. OWNERS SHOULD CONTACT HARLEY-DAVIDSON AT 1-414-343-4056.

What owners reported

Newest filings
Unknown or Other
Filed Mar 25, 201010,000 milesCT

THIS IS A FAILURE OF THE ELECTRONIC SECURITY SYSTEM ON A 2004 HD HERITAGE MOTORCYCLE. WE NOTICED AN ELECTRONIC FAILURE SEVERAL TIMES AND OVER THE COURSE OF ONE YEAR FOUND THAT IT OCCURRED ONLY AND CONSISTENTLY EVERY TIME WE PARKED IN THE IMMEDIATE VICINITY OF OVERHEAD HIGH TENSION LINES. WHILE ONLY AN INCONVENIENCE TO US, PERHAPS THIS WILL HELP IN THE TOYOTA INVESTIGATION.

Suspension › Front
Filed Jul 9, 2005500 milesGA

AFTER 500 MILES, WOBBLE WAS DISCOVERED IN HANDLEBARS BETWEEN 38 TO 42 MILES PER HOUR. TAKEN TO DEALER WAS TOLD IT WAS TRAIT ON MODEL. CALLED HARLEY, THEY TOLD ME TO TAKE IT TO ANOTHER DEALER OF MY CHOICE. TOOK BACK TO DEALER WHERE PURCHASE WAS MADE. THEY ADJUSTED STEERING HEAD BEARINGS. PROBLEM SOLVE. AFTER ANOTHER 500 MILES, SAME SITUATION OCCURRED. WOBBLE IN FRONT END BETWEEN 38 TO 42 MILES PER HOURS. TOOK BIKE BACK TO DEALER, ADJUSTED STEERING HEAD BEARINGS AND GREASED FRONT END. PROBLEM SOLVED. AFTER 1,000 MILES, WOBBLE COME BACK IN HANDLER BARS BETWEEN, 38 TO 42 MILES PER HOUR. TOOK BACK TO THE DEALER. DEALER SAID THERE WAS NOTHING WRONG WITH BIKE. THAT WAS THE TRAIT OF HERITAGE SOFTAIL. THEY RODE A NEW BIKE AND IT DONE THE SAME THING. THE BIKE IS SAFE TO RIDE AND THERE IS NOTHING WRONG WITH IT. CALLED HARLEY AND THEY SAID THE DEALER SAID THERE WAS NOTHING WRONG WITH THE BIKE. I TOLD HARLEY THEY HAD FIXED THE BIKE ON TWO PREVIOUS ATTEMPTS. HARLEY SAID SOMEONE WOULD CALL ME BACK WITHIN 30 MINUTES. I CALLED GENERAL MANAGER AT THE DEALERSHIP AND HE SAID THAT HE WOULD DO EVERYTHING POSSIBLE TO FIX THE BIKE. THIS IS THE FOURTH ATTEMPT TO CORRECT THE WOBBLE IN THE FRONT END.

Engine and Engine Cooling
Filed Oct 5, 2004500 milesFL

VEHICLE STALLED INTERMITTENTLY. DEALER STATED THE VEHICLE NEEDED NEW PIPES, AIR BREATHER AND CARBURETOR.*AK

Wheels
Filed Sep 28, 2004CA

WHILE DRIVING AT HIGH SPEEDS VEHICLE SHOOK, CAUSING CONSUMER TO SLOW DOWN. CONSUMER CONTACTED DEALERSHIP ABOUT THIS ISSUE, HOWEVER, THE PROBLEM RECURRED. *AK THE BIKES WHEELS WERE UNSTABLE. THE SOLID WHEELS CAUGHT WIND VORTICIES WHICH CAUSED THE VEHICLE TO BE UNSTABLE. THE DEALER REFUSE TO CHANGE THE WHEELS. *NM

4 of 4 complaints, reproduced as filed.

Across model years

Worst on record: 2003
YearComplaintsRecallsFiresDeathsAssessment
20131000Routine
20123100Routine
20113100Routine
20101000Routine
20081000Routine
20072100Routine
20054300Routine
2004 — this page4100Routine
20037010Routine
20024000Routine
20012000Routine
20007000Routine
19990100Routine
19983100Routine
19971100Routine
19963100Routine
19953100Routine

Compare every Softail year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Sep 30, 2004. Source: NHTSA Office of Defects Investigation.