Page 3 of 4 · complaints 101–150 of 187

2004 GMC Envoy XL complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Electrical System
Filed Dec 7, 200980,000 milesMI

SPEEDOMETER WENT COMPLETELY OUT WHILE DRIVING A FEW MONTHS BACK, THOUGH IT WILL JUMP AROUND FROM TIME TO TIME. *TR

Electrical System
Filed Dec 3, 200957,000 milesFL

BOUGHT MY 2004 GMC ENVOY IN MAY 2009. AFTER ABOUT A MONTH AND A HALF OF DRIVING IT, ALL DASH GAUGES STARTED WORKING INTERMITTENTLY, AND THE WARNING BELL WOULD GO OFF, AND ALL WARNING LIGHTS STARTED FLASHING. SHORTLY AFTER THAT BEGAN, ALL GAUGES QUIT WORKING ALL TOGETHER EVERY OTHER TIME I WOULD START THE VEHICLE. TOOK THE VEHICLE IN FOR REPAIR, THEY REPLACED IGNITION SWITCH AND HALF WAY HOME FROM THE REPAIR SHOP, IT ALL STARTED OVER AGAIN. BEEN DOING IT EVER SINCE. *TR

Tires
Filed Nov 30, 200971,000 milesNJ

ONE MORNING, I HAD A FLAT TIRE, THE TIRE WAS TAKEN OFF THE VEHICLE, AND TAKEN TO SEARS AUTO CENTER. VISUAL INSPECTION REVEALED NO PUNCTURES OR REASON FOR THE FLAT. FURTHER INSPECTION SHOWED THE VALVE STEM HAD A LARGE CRACK CLOSE TO THE TIRE ITSELF. NEEDED TO REPLACE THE VALVE STEM. BROUGHT VEHICLE HOME, AND LEFT IN GARAGE FOR THE WEEKEND, WHEN TAKING THE VEHICLE OUT OF THE GARAGE ON MONDAY MORNING, THOUGHT THE STEERING WAS NOT AS USUAL. STOPPED THE VEHICLE, AND SAW ANOTHER TIRE WAS GOING FLAT. THEN CHECKED THE OTHER THREE TIRES, AND SAW ALL THREE VALVE STEMS HAD CRACKS IN THEM. VEHICLE TAKEN TO FIRESTONE AUTO CARE FOR REPLACEMENT OF THE VALVE STEMS. THE TIRES HAD BEEN REPLACED ON THE VEHICLE IN NOVEMBER, 2007. ALTHOUGH THE REPAIR SHOPS DID NOT SAY WHY VALVE STEMS WOULD HAVE FAILED IN SUCH A SHORT TIME OF EACH OTHER, I WONDER IF THIS MAY BE PART OF THE SAFETY RECALL DONE FOR DEFECTIVE PARTS FROM DILL AIR CONTROLS. ALTHOUGH THE TIRES WERE PURCHASED AFTER THE DATE INDICATED COULD THERE STILL BE DEFECTIVE VALVE STEMS WHICH WERE STILL BEING USED ON TIRES? SEARS ONLY SAID THE VALVE STEM WAS NOT COVERED BY WARRANTY. *TR

Engine and Engine Cooling › Engine
Filed Nov 18, 2009CA

I PURCHASED AN USED 2004 GMC ENVOY XL IN 2005 WITH WARRANTY. ABOUT A YEAR BEGAN EXPERIENCING PROBLEMS TOOK TO DEALER WAS TOLD ENGINE HAD TO BE REPLACED DUE TO HEAD BOLT BREAKING. AT THIS TIME I ONLY PAID MY DEDUCTIBLE AS IT WAS COVERED UNDER THE MANF WARRANTY. NOW 3 YEARS LATER, I BEGAN TO EXPERIENCE PROBLEMS. ENGINE LIGHT ONE TOOK TO MECHANIC (WARRANTY HAS EXPIRED) WAS TOLD ENGINE NEEDS TO BE REPLACED. SEEMS IT'S THE SAME PROBLEM IT HAD WITH PRIOR ENGINE. *TR

Electrical System
Filed Aug 22, 200957,600 milesNJ

SPEEDOMETER STUCK AT 54 MPH, REGARDLESS OF SPEED. MOVED TO 95 MPH AND STUCK THERE. MOVED TO 120 MPH AND STUCK THERE. MOVED BACK TO 95 MPH AND STUCK THERE. *TR

Electrical System
Filed Jul 6, 2009125,000 milesTX

SPEEDOMETER IS ACTING ERRATICALLY. *TR

Electrical System
Filed Apr 13, 200930,125 milesFL

04/12/2009 THE SPEEDOMETER JUMPED TO 110 MPH WHILE ONLY DRIVING ABOUT 25 MPH. TURN THE CAR OFF AND IT STAYED AT 110. TURN ON AGAIN AND WHILE DRIVE ABOUT FORTY MPH IT SHOWS 150 ISH. CALL THE DEALER AND REPLACEMENT IS OVER $400 TO REPLACE THE PART (ASSUMING THAT THIS IS THE FIX). EXTENSIVE RESEARCH AND THE AMOUNT OF COMPLAINTS ON THIS SITE, THIS IS A RATHER LARGE PROBLEM THAT HAS EFFECTED A LARGE QUANTITY OF GM OWNERS. THIS SEEMS TO BE A DEFECTIVE PART THAT HAPPENS GENERALLY RIGHT AFTER THE WARRANTY RUNS OUT. GO FIGURE. *TR

Electrical System › Instrument Cluster/Panel
Filed Apr 8, 200948,000 milesNC

I HAVE A 2004 GMC ENVOY THAT THE INSTRUMENT CLUSTER WENT BAD ON AND THE DEALER WANT $900.00 TO REPAIR. ON THE INTERNET THAT THERE ARE ALOT OF GMC SUV'S WITH THE SAME PROBLEM. I, AS WELL, HAVE BEEN FIGHTING WITH GM FOR REPLACEMENT OF THE INSTRUMENT PANEL ON MY 2004 ENVOY. THE CAR HAD 48K MILES ON IT WHEN THE PROBLEM STARTED, BUT IT HAD 56K WHEN IT WAS TAKEN TO THE DEALERSHIP. IT WAS REQUIRED THAT I HAVE THE PROBLEM OFFICIALLY DIAGNOSED, WHICH COST ME $85. I WAS ASSURED THAT I WOULD GET THAT AMOUNT CREDITED TOWARD THE FIX. SCHEDULED TO GET YET ANOTHER UPDATE CALL FROM GM TOMORROW. SHORTLY AFTER I PAID OUT THE $85 AND SENT THEM MY INFORMATION, I RECEIVED BOTH AN EMAIL AND A PHONE CALL SAYING "SORRY, WE CAN'T OFFER ANY ASSISTANCE". I CALLED THEM RIGHT BACK TO ESCALATE IT FURTHER. I'M PUSHING IT AS FAR AS I CAN. THE REPRESENTATIVE TOLD ME THAT THERE HAVEN'T BEEN ENOUGH COMPLAINTS WITH THE ENVOYS YET, ALTHOUGH SHE ADMITTED THAT THERE HAVE BEEN A LOT, AND BECAUSE OF THIS OBVIOUS PROBLEM, THE CASES WOULD BE HANDLED ON AN INDIVIDUAL BASIS AT THIS POINT. WHAT MORE PROOF DO WE NEED? *TR

Electrical System › Instrument Cluster/Panel
Filed Feb 19, 200964,328 milesWV

THE SPEEDOMETER QUIT WORKING CORRECTLY, WHEN I FIRST NOTICED IT MY SPEEDOMETER SAID I WAS GOING 120MPH AND I WAS IN TOWN IN A 35MPH ZONE. I HAD MY GPS DEVICE ON AND IT SHOWED THAT I WAS ACTUALLY GOING 35MPH. AFTER STOPPING AT A STOP LIGHT THE SPEEDOMETER STATED THAT I WAS STILL TRAVELING AT A SPEED OF 75 MPH, AND THAT WAS INCORRECT BECAUSE I WAS SITTING STILL AT THE LIGHT. ALSO, AFTER TURNING OFF THE VEHICLE IT STILL REGISTERED A RATE OF SPEED OF 75 MPH. THERE ARE SOME DAYS THAT THE SPEEDOMETER WORKS FOR A WHILE AND THEN IT GOES CRAZY. ANOTHER EXAMPLE, IT SOMETIMES SHOWS THAT I AM GOING AT A RATE OF SPEED OF 0 MPH AND I KNOW THAT I AM AT LEAST GOING 55 MPH. THIS IS COMPLETELY UNSAFE. UPON CONTACTING THE GM SERVICE CENTER THEY STATED THEY THOUGHT IT MIGHT BE THE INSTRUMENT CLUSTER NEEDING REPLACED, BUT IF THAT WOULD BE THE CASE THE OTHER GAUGES WOULD NOT WORK PROPERLY. SO FAR THE ONLY THING THAT IS MESSED UP IS THE SPEEDOMETER. I HAVE NOT BEEN ABLE TO CORRECT THE FAILURE AS THE SERVICE CENTER TOLD ME OVER THE PHONE THAT IT WOULD COST ME AROUND $300.00 OR MORE AND THEY WANT TO REPLACE THE ENTIRE INSTRUMENT PANEL, WHICH IN MY OPINION DOES NOT NEED REPLACED....ONLY THE SPEEDOMETER NEEDS REPLACED/REPAIRED. *TR

Electrical System
Filed Feb 8, 200965,000 milesMO

MY 2004 GMC ENVOY SPEEDOMETER AND GAS GAUGE HAS GONE BAD. IT WILL NOT ZERO OUT AND OPERATES ERRATICALLY. *TR

Fuel System, Gasoline
Filed Jan 29, 2009NJ

2004 ENVOY WITH APPROX.47,000 .HAD TO REPLACE FUEL TANK DUE TO FRACTURE AROUND FILLER NECK AND REPLACE OXYGEN SENSOR .WAS INFORMED EXTENDED WARRANTY ON FUEL TANK MODULAR RESERVOIR ASSEMBLY WHICH CONTAINS THE FUEL PUMP DID NOT INCLUDE FILLER NECK I HAD TO PAY 1'551.16 DOLLARS FOR REPAIR. *TR

Power Train › Driveline
Filed Jan 28, 200964,890 milesIA

ERRATIC SPEEDOMETER OPERATION, WE TOOK IT IN TO IN TO BE CHECKED AND THEY SAID IT NEEDED A NEW CLUSTER, ALSO WHILE IT WAS THERE I HAD THEM CHECK THE 4WD SERVICE LIGHT WHICH CAME ON ERRATICALLY AND THEY SAID IT ALSO NEEDED A NEW MODULE. THIS IS FOR A 2004 GMC ENVOY WITH 64,984 MILES. NO EXTENDED WARRANTY SO WE HAD TO PAY FOR THE ALL THE WORK DONE. THE DAY I HAD IT CHECKED OUT THE SERVICE REP DID SAY THERE WERE PROBLEMS WITH A CERTAIN YEAR AND IF WE HAD THE RIGHT YEAR AND VEHICLE AND IF IT WAS UNDER 70,000 MILES THEY WOULD REPLACE IT FOR FREE. WHEN WE CAME BACK A COUPLE DAYS LATER TO HAVE THE WORK DONE HE SAID AFTER I ASKED HIM IT WAS FOR A SILVERADO NOT SURE IF HE SAID 2003 OR 2004 BUT NOT FOR OUR VEHICLE..... I AM VERY DISAPPOINTED AFTER 40 YEARS OF BUYING GM VEHICLES THAT GM DIDN'T TAKE CARE OR HELP TAKE CARE OF THE COST OF THESE PROBLEMS. *TR

Electrical System
Filed Jan 23, 200965,000 milesMO

MY 2004 GMC ENVOYS SPEEDO IS NOT WORKING CORRECTLY. THE FUEL GAUGE IS ACTING UP TOO. *TR

Electrical System › Instrument Cluster/Panel
Filed Jan 3, 200941,320 milesFL

APPROXIMATELY 1 1/2 MONTHS AGO MY SPEEDOMETER WENT OUT ON MY GMC 2004 ENVOY. I WENT TO THE DEALERSHIP AND THE PERSON HELPING ME SAID THAT THEY GET ALOT OF REPAIR REQUESTS FOR THE SPEEDOMETERS GOING OUT ON THE GMC'S. SO I STATED IF THIS IS AN OFTEN OCCURRENCE IT APPEARS TO ME THAT IT SHOULD BE A NATIONAL RECALL BEING THAT THIS SEEMS TO OCCUR ALOT. WHEN I GOT HOME I WENT ON LINE TO PULL THE REVIEWS AND TO SEE WHAT OTHERS WERE TALKING ABOUT. THAT IS WHEN I NOTICED THAT A I WAS NOT THE ONLY CUSTOMER WITH THIS PROBLEM. ALSO, WHEN I WENT ONTO MY IPHONE APPLICATION TO SEE IF I COULD FIND ANYTHING THAT COULD ASSIST ME BEING THAT I WAS GOING OUT OF TOWN I FOUND AN APPLICATION AND ONE OF THE PEOPLE POSTING A REVIEW WAS A GUY WHO WAS OUT OF TOWN AND HIS SPEEDOMETER WENT OUT AND HE TOO WAS ABLE TO FIND THE SAME SPEEDOMETER THAT I HAD TO USE IN ORDER FOR HIM TO GET BACK TO WHERE HE WAS GOING. AS A CUSTOMER I FEEL THAT IF THIS IS A PROBLEM THAT IS OCCURRING AT THE 35,000-45,000 MARK OF THESE VEHICLES THEN IT SHOULD BE THE RESPONSIBILITY OF THE MANUFACTURER TO MAKE GOOD ON THIS MALFUNCTION. MY CAR IS NOT QUITE 5 YEARS AND I ONLY HAVE APPROXIMATELY 42,500 MILES ON MY TRUCK. *TR

Electrical System
Filed Dec 2, 200869,891 milesMI

SPEEDOMETER QUICK WORKING. DEALER DIAGNOSED INSTRUMENT CLUSTER FAILURE. REPAIR ESTIMATE FOR PARTS AND LABOR IN EXCESS OF $600. POTENTIAL LOSS OF ALL GAUGES WHILE DRIVING PRIOR TO REPAIR. *TR

Electrical System
Filed Nov 6, 200874,000 milesFL

OUR VEHICLE HAS A SPEEDOMETER THAT INTERMITTENTLY READS MANY MPH OVER THE ACTUAL SPEED. THE INTERNET FORUM THAT REFERRED US HERE HAS MANY PEOPLE WITH THE SAME TROUBLE. THE DEALER DOES NOT HAVE OUR MAKE OF VEHICLE ON THE LETTER THAT COVERS THIS ISSUES ON MANY OTHER MAKES. *TR

Electrical System › Instrument Cluster/Panel
Filed Nov 3, 200869,000 milesPA

FAULTY TACH AND SPEEDOMETER ON MY 2004 GMC ENVOY XL. I HAVE NO WAY OF KNOWING MY ACTUAL DRIVING SPEED. SITTING STILL IT WILL SHOW 100+ MPH. I TRAVELED DOWN AN OFF RAMP TODAY DOING 120 MPH. MY WIFE CAN'T HANDLE THE VEHICLE ANY MORE. MY LOCAL GMC DEALER WANTS $500 TO FIX IT. HE STATED MANY 2003, 2004, 2005 AND 2006 GM VEHICLE HAVE THE SAME PROBLEM. GM NEEDS TO STEP UP AND FIX THIS. THIS IS VERY UNSAFE. I NEARLY RECEIVED A SPEEDING TICKET AND THE COP DID NOT BELIEVE ME WHEN I TOLD HIM MY SPEEDOMETER SAID I WAS ONLY DOING 60. *TR

Exterior Lighting › Headlights
Filed Oct 17, 200868,000 milesFL

I TRADED MY 2005 FORD FOCUS 26410 MILES TO WADE RAULERSON GMC ON OCTOBER 3, 2007 WROTE TWO CHECKS IN THE AMOUNT OF 500.00 EACH THAT THEY HELD FOR FOUR WEEKS FOR A DOWN PAYMENT. WE LOOKED AT A 2004 GMC ENVOY WITH 65,000 MILES THE SALESMAN QUOTED US A PRICE OF 17,000 SO WE DID THE PAPER WORK THE FIRST TIME ON THE 16TH WE WERE CALLED IN AGAIN AND TOLD WE HAD TO SIGN MORE DOCUMENTS THIS TIME THE PRICE OF THE ENVOY ROSE TO 21698.35, I ASKED ABOUT MY 05 FOCUS WAS TOLD IT SOLD THE NEXT DAY AND WE HAD TO HAVE GAP PROTECTION. PAYOFF ON MY CAR WAS 12,502.95 AND IT LOOKED AS IF THEY WERE GIVING ME 14900.00 BUT RAISED THE PRICE OF THE TRUCK BY 4000.00. BAD DEAL TO BEGIN WITH. THE PROBLEMS BEGAN. I HAD TO RETURN IT AT THE END OF THE MONTH IN OCTOBER 2007 TO HAVE THE HEADLIGHTS, SEATBELT, AND MOTOR IN THE WINDOW REPLACED, AND DIAGNOSED TO FIND WHY THE SERVICE ENGINE LIGHT WILL NOT GO OUT. TWO WEEKS LATER STRANDED AT THE DAYCARE I HAD TO BUY A NEW BATTERY. ON 05/05/2008 THE CONDITIONER WENT OUT. I PAID THE DEALERSHIP OVER 100.00 TO TELL ME IT WOULD BE AN ADDITIONAL 600.00 PLUS DOLLARS TO REPAIR THE MODE ACTUATOR DOOR MOTOR. OCTOBER 17, 2008 I SPENT 375.02 TO HAVE BOTH THE SHIFT CONTROL CABLE AND GEAR SHIFT LEVER REMOVED AND REPLACED. THANK GOD I WAS ACTUALLY ON A PARKING LOT WHEN THE CABLE BROKE AND NOT IN TRAFFIC. CONTACTING WADE RAULERSON GMC HAS BEEN USELESS I HAVE PRACTICALLY BEEN TOLD YOU BOUGHT THE "LEMON" AS-IS NOW IT'S YOUR TROUBLES! THERE SHOULD BE A LAW AGAINST THIS TYPE OF BUSINE

Electrical System
Filed Oct 8, 200859,523 milesWV

DURING NORMAL DRIVING CONDITIONS AND WITH NO WARNING BOTH THE SPEEDOMETER AND TACHOMETER TOPPED OUT AND HAVE NOT WORKED SINCE. *TR

Electrical System
Filed Sep 15, 200858,000 milesFL

SPEEDOMETER STOPPED WORKING PROPERLY. $500 TO REPLACE. GM WILL NOT HELP, EVEN THOUGH THEY ARE AWARE OF THE DEFECTIVE UNITS THAT ARE ON THE STREETS. THEY HAVE RECALL ON PICKUP TRUCKS FOR SAME PROBLEM. *TR

Electrical System › Instrument Cluster/Panel
Filed Aug 25, 200853,549 milesFL

THIS PAST WEEKEND 08-23-08 AND 08-24-08. THE ANALOG DASH CLUSTER WENT OUT ON MY 2004 GMS ENVOY. WHEN IT WENT OUT I MEAN COMPLETELY OUT NO TACH, SPEED OR AND OR THE GAUGES WORKED. THIS HAPPENED WHILE I WAS DRIVING. I TOOK THE VEHICLE TO THE DEALERSHIP RIGHT AWAY. IT WAS CHECKED AND CONFIRMED THAT THE DASH CLUSTER WAS NOT GETTING ANY POWER. THIS CAN BE A SAFETY HAZARD FOR THE REASON BEING IF IT WHERE TO HAPPEN WHILE DRIVING LIKE IT DID TO ME. IT COULD BE A CONTRIBUTING FACTOR IN AN ACCIDENT. NOT KNOW HOW FAST ONE IS GOING CAN BE VERY DANGEROUS. THERE IS A NEW DASH CLUSTER ON ORDER WHICH SHOULD BE INSTALLED BY WEDNESDAY 08-27-08. *TR

Electrical System › Instrument Cluster/Panel
Filed Jul 14, 200875,000 milesID

THE TACHOMETER AND SPEEDOMETER DO NOT WORK. WHILE DRIVING TO WORK IN A CONSTRUCTION ZONE, MY SPEEDOMETER BEGAN MALFUNCTIONING. WHILE TRAVELING WITH OTHER COMMUTERS, MY SPEEDOMETER READ THAT I WAS TRAVELING 85 MPH. THE TACHOMETER HAS BEEN OUT FOR SEVERAL MONTHS. AFTER CALLING THE DEALERSHIP, THEY INFORMED ME THAT THIS IS COMMON IN MY VEHICLE. *TR

Electrical System
Filed Jun 25, 200890,368 milesMO

AFTER GETTING AN OIL CHANGE THE TECHNICIAN WENT TO PULL THE CAR OUT OF THE BAY AND THE CAR JUST DIED. IT APPEARED FIRST THAT THE BATTERY MAY HAVE DIED. THERE WAS NO POWER AT ALL. NEXT AFTER LETTING THE VEHICLE SIT FOR A MINUTE WE ATTEMPTED TO TURN ON THE IGNITION AND ALL THE GAUGES WENT CRAZY, REGISTERING AS IF I WAS DRIVING. THEN AS IN THE ANOTHER COMPLAINT, UPON ATTEMPTING TO START THE VEHICLE, ALL THE DASH BOARD WARNING LIGHTS AND TURN SIGNAL INDICATORS CAME ON AND STAYED ON. ALL THE GAUGES STARTED ACTING ERRATICALLY AND ALL THE NEEDLE INDICATORS STARTED JUMPING AT RANDOM. THE NEXT TIME I TRIED TO START THE VEHICLE AGAIN THE VEHICLE DID THE VERY SAME THING AS MENTIONED ABOVE (GAUGES ACTING ERRATICALLY, ETC.). I ATTEMPTED TO START THE VEHICLE SEVERAL MORE TIME EACH TIME WITH THE SAME RESULT. PRIOR TO THIS EXPERIENCE THE OIL GAUGE HAD STOP REGISTERING AND HAD MALFUNCTION ABOUT ONE YEAR EARLIER. AFTER MY FAVORITE MECHANIC CAME TO RESCUE ME HOT WIRED THE FUSE BOX TO ALLOW FOR ME TO DRIVE THE VEHICLE HOME. HE SAID THAT THE FUSES WERE NOT GETTING THE 12 VOLTS NEED TO OPERATE THE VEHICLE. I'M NOW WAITING ON THE DIAGNOSIS. *TR

Electrical System
Filed Jun 20, 2008PA

I HAD TO HAVE THE INSTRUMENT CLUSTER REPLACED FOR A FAULTY SPEEDOMETER. *TR

Electrical System
Filed Jun 18, 200872,000 milesTX

WE WERE JUST DRIVING DOWN THE ROAD WHEN THE SPEEDOMETER SUDDENLY READ 120 MPH. WE WERE DRIVING ABOUT 40 MPH. THE SPEEDOMETER IS NOW STUCK AT THAT POSITION, 120 MPH. *TR

Engine and Engine CoolingFire
Filed Jun 16, 2008400,000 milesMI

HELLO, HOPE YOU CAN HELP MYSELF AND OTHER PERSONS FROM NOT HAPPENING. I CAME HOME FROM WORK SATURDAY, AND PARKED IN THE GARAGE AS USUAL. AFTER BEING HOME AND WATCHING SOME TV I KNOW FOR SURE WAS 2 IN A HALF HOURS. MY WIFE ASKED OF ME TO GO TO THE GARAGE TO GET SOME ICE CREAM, WE HAVE A FREEZE IN THERE. I WALKED IN THE DOOR AND COULDN'T BELIEVE HOW HOT! IT WAS IN THERE IT WASN'T A HOT DAY AT ALL TO MAKE THE GARAGE SIZZLE. WE HAVE A THERMOMETER GAUGE IN THERE AND BELIEVE ME IT READ 100 . I WAS SHOCKED! I WENT INTO THE HOUSE TO GET MY WIFE, TO LET HER FEEL THE HEAT, AND TRY TO FIND THE SOURCE OF THE PROBLEM. WE BOTH THOUGHT IT WAS THE FREEZER, BECAUSE THAT'S THE ONLY THING PLUG IN. WE FELT THE FREEZER FROM THE OUTSIDE , IN SOME PLACES IT WAS HOT. I COULDN'T TAKE THE HEAT ANY MORE AND OPENED THE GARAGE DOOR. THERE WAS NO SMELL OF ANYTHING THAT COULD BE WRONG. THEN I TOUCH MY ENVOY, AND HOOD OF THE CAR WAS HOT, THEN WE STARTED TO FEEL AROUND THE HEAT FROM THE CAR WAS CLOSE ENOUGH TO MAKE THE FREEZER HOT. I OPENED THE HOOD AND THE PART TO KEEP THE HOOD UP WAS TO HOT TO HANDLE. I MANGE NOTHING WAS BURNING NO SMELL JUST HEAT INSIDE AND OUT. I PULLED IT OUT OF THE GARAGE BECAUSE OF FEAR MY GARAGE GOING UP IN FLAMES, WITH GASOLINE AND OTHER FLAMMABLES. I OPEN THE DOOR, AND WOW THE HEAT I HURRIED AND PULLED IT OUT. I LOOKED AT THE GAUGES AND THEY ALL READ NORMAL? I ASKED A FEW FRIENDS AND THEY COULDN'T FIGURE IT OUT. WE LEFT THE ENVOY IN THE DRIVE ALL WEEKEND, AND LEFT THE GARAGE DOOR O

Equipment
Filed Jun 16, 2008GA

DVD PLAYER OVER HEATS AND STOPS WORKING OTHER OWNER OF ENVOY HAVE HAD THE SAME PROBLEMS. *TR

Electrical System › Instrument Cluster/Panel
Filed May 8, 200866,330 milesNC

2004 ENVOY - INSTRUMENT CLUSTER. *TR

Electrical System
Filed Apr 28, 200879,650 milesTX

THE CLUSTER IN MY CAR HAS GONE OUT AND MY SPEEDOMETER IS NO LONGER WORKING UP ON TAKING IT TO THE DEALERSHIP I WAS INFORMED THAT THIS IS A COMMON PROBLEM IN THE ENVOY. THEY STATED THE AT LEAST RECEIVED 4 TO 5 VEHICLES A DAY WITH THE SAME PROBLEMS. *TR

Power Train › Automatic Transmission
Filed Mar 20, 200831,000 milesTX

TRUCK SERVICE ENGINE LIGHT HAS CONTINUOUSLY COME ON AND OFF. THE TRANSMISSION WENT AND LOST ALL GEARS AT 52,000 MILES, AFTER THE VEHICLE HAD BEEN IN AT 31,000 MILES FOR THE SAME REASON. THERE HAVE BEEN MULTIPLE ITEMS IN WHICH THE SERVICE ENGINE LIGHT HAS BEEN ON: TRANSMISSION SEVERAL TIMES BUT DEALERSHIP COULD NOT FIND ANYTHING, FUEL CAP, FUEL TANK NECK, INTERNAL GAUGE FOR THE FUEL TANK, AND ONLY TO GET THE VEHICLE BACK ON 3/19/08 AND FOR THE SERVICE ENGINE LIGHT TO COME ON AGAIN. I SWEAR THIS TRUCK IS A TOTAL LEMON! I HAVE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE, AND EVERY TIME I HAVE TAKEN IT TO THE DEALERSHIP THEY CAN NEVER FIND ANYTHING WRONG. THIS LAST TIME WAS A TOTAL FIGHT WITH THE DEALERSHIP REGARDING THE TRANSMISSION, ALONG WITH NO MORALS AND RESPECT FOR THE CONSUMER FROM GM THEMSELVES OR THE DEALERSHIP. I BELIEVE THAT I HAVE ENDED UP WITH A LEMON, AND THERE IS NOT A DARN THING I HAVE BEEN ABLE TO DO ABOUT IT BECAUSE NO ONE SEEMS TO THINK THAT THERE IS A PROBLEM. CONTACTED ON-STAR TO RUN DIAGNOSTIC CHECKS EVERY TIME THE SERVICE ENGINE LIGHT HAS COME ON AND THEY CAN NOT SEEM TO FIND ANYTHING SO I END UP TAKING IT TO THE DEALER FOR 65.00 AN HOUR FOR DIAGNOSTIC CHECK AND BEING TOLD THERE IS SOMETHING ELSE WRONG WITH THE TRUCK AND WAS ASSURED THAT THEY RAN ALL DIAGNOSTIC CHECKS AND CLEARED ALL THE CODES AFTER FIXING THE TRANSMISSION. THIS IS BEGINNING TO BECOME VERY ANNOYING, COSTLY, AND UNRELIABLE WHEN TRANSPORTING CHILDREN IN WHAT I CALL AN UNSAFE VEHICLE. I HAVE PU

Engine and Engine Cooling › Cooling System
Filed Mar 20, 200852,000 milesTX

WELL LETS JUST SAY AFTER RECEIVING THE ENVOY BACK FROM THE DEALER FOR REPLACING THE GEARS IN THE TRANSMISSION IN WHICH GM DID NOT FIND TO BE AT FAULT FOR NOT CHECKING THE TRANSMISSION @ 31,000 MILES WHEN I HAD PROBLEMS WITH IT NOT SHIFTING CORRECTLY. SO OVER THE NEXT MONTHS FOLLOWING THIS MY TRANSMISSION WENT OUT @ 52000 MILES, SO GM HAD ME PAY A 500 DEDUCTIBLE. NOW MY SERVICE ENGINE LIGHT IS ON FOR THE COOLANT SYSTEM ACCORDING TO ON-STAR, SO BACK OFF TO THE DELAERSHIP FOR NOT CHECKING ALL THE CODES FOR THE SERVICE ENGINE LIGHT. I HAVE ALREADY HAD TO REPLACE THE FUEL FILTER INSIDE THE GAS TANK, THE GAS TANK NECK, THE BATTERY @ 38,000 MILES, AND TIRES @ 28000 MILES, BRAKES @ 38000 EVEN WHEN I ASKED THE DEALERSHIP TO CHECK THE BRAKES AND COMPLAINED 3 TIMES ABOUT THE BRAKES. AS I FURTHER INVESTIGATED COMPLAINTS REGARDING THIS VEHICLE, I FOUND THAT THE PROBLEMS THAT I HAVE HAD OTHERS HAVE HAD REPORTED TO LEMON LAW, NHSTA, BBB. THESE ITEMS HAVE HAPPENED FROM THE START OF PURCHASING THIS VEHICLE UP UNTIL MARCH OF 2008. *TR

Electrical System › Instrument Cluster/Panel
Filed Feb 15, 200878,500 milesGA

SPEEDOMETER ON 2004 GMC ENVORY STARTED ACTING UP AND WOULD READ TWICE THE ACTUAL SPEED OF VEHICLE. THEN IT FROZE AT 80 MPH. IT STILLS IS NOT WORKING. IT JUMPS AROUND ALL THE TIME NOW. *TR

Electrical System › Instrument Cluster/Panel
Filed Feb 11, 2008IN

OWN A 2004 ENVOY XL. SPEEDOMETER STUCK MAXED OUT AT 100+ MPH. HAD TO HAVE THE INSTRUMENT PANEL REPLACED. QUITE A SHOCK WHEN YOU LOOK DOWN AND THINK YOU ARE GOING 100. SHOULD BE PART OF RECALL. *TR

Electrical System
Filed Jan 3, 2008VA

DRIVING DOWN THE ROAD OUR SPEEDOMETER WENT HAYWIRE AND THEN QUIT WORKING. I CALLED GMC AND THEY SAID OUR VEHICLE IS NOT COVERED UNDER THE CURRENT VEHICLES THAT ARE COVERED AND THAT OUR VEHICLE HAS NOT BEEN REPORTED AS A VEHICLE EXPERIENCING DIFFICULTIES. WE OWN A GMC 2004 ENVOY XL.*CN

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jan 2, 200842,500 milesNY

TL*THE CONTACT OWNS A 2004 GMC ENVOY. THE ODOR OF GAS WAS PRESENT IN THE VEHICLE AT A STOP SIGN. THE DEALER STATED THAT THE FUEL PUMP CORRODED WITH RUST CAUSING THE PUMP TO SPRAY FUEL TO THE TOP, PENETRATE IN THE UNDERCARRIAGE, AND THE EXHAUST SYSTEM. THE CONTACT ASSUMED THE COST OF $444 TO REPLACE THE FUEL PUMP. THE MANUFACTURER ADVISED HIM THAT THERE IS NO RELATED RECALL. THE CURRENT AND FAILURE MILEAGES WERE 42,500. UPDATED 02-14-08 *BF THE CONSUMER STATED THE LABOR COST WAS IN THE AMOUNT OF $220 EXTRA. UPDATED 02/14/08 *TR

Electrical System › Instrument Cluster/Panel
Filed Dec 29, 200749,600 milesSC

THE SPEEDOMETER ON MY 2004 GMC ENVOY XL MALFUNCTIONED. ITS READINGS ARE VERY ERRATIC AND DO NOT CORRESPOND AT ALL WITH THE SPEED OF THE VEHICLE. FOR EXAMPLE, READINGS OF 10 MPH WHILE DRIVING ON THE INTERSTATE WITH THE FLOW OF TRAFFIC AND 100 MPH WHILE STOPPED AT A TRAFFIC LIGHT. THE READINGS VARY ANYWHERE FROM O MPH TO PAST 120 MPH AND ARE COMPLETELY UNRELATED TO THE VEHICLE'S SPEED. THIS FAILURE OCCURRED SUDDENLY. THE FIRST SIGN WAS THE SPEEDOMETER STICKING AT 10 MPH EVEN AS I ACCELERATED; IT THEN BEGAN THE ERRATIC BEHAVIOR MENTIONED ABOVE. AS A CONSEQUENCE, IT IS IMPOSSIBLE TO DETERMINE THE SPEED AT WHICH THIS VEHICLE IS TRAVELING. THIS WAS ESPECIALLY CONCERNING TO ME SINCE THIS FAILURE OCCURRED AS I WAS TRAVELING HOME FROM INDIANA TO SOUTH CAROLINA WITH MY WIFE AND 3 CHILDREN IN THE VEHICLE. THIS OCCURRED YESTERDAY AND HAS NOT BEEN REPAIRED AT THIS TIME. *TR

Structure › Body › Tailgate › Hinge and Attachments
Filed Dec 28, 2007MI

ELECTRICAL PROBLEMS. I HAVE HAD BOTH REAR TAILGATE SENSORS GO OUT AT THE SAME TIME. I HAVE THE SPEEDOMETER ACTING ERRATICALLY OFF AND ON OFF AND ON. I HAVE HAD THE STARTER SWITCH GO OUT TWICE. *TR

Electrical System › Instrument Cluster/Panel
Filed Dec 19, 200738,000 milesAL

SPEEDOMETER ON MY 2004 GMC ENVOY XL SLT READS INCORRECTLY AT ALL TIMES. BEGAN AS READING HIGH OCCASIONALLY, NOW IT IS ENTIRELY UNRELIABLE. SOMETIMES HIGH, SOMETIMES LOW, SOMETIMES 140MPH IN THE DRIVEWAY. *TR

Electrical System › Instrument Cluster/Panel
Filed Dec 13, 2007IN

THE SPEEDOMETER/TACHOMETER IN MY 2004 GMC ENVOY READ INACCURATELY. THE NEEDLES READ WAY OFF OF WHERE THEY SHOULD BE (IE. READING 45 MPH AT IDLE AND TACH AT 8,000 RPMS AT IDLE). *TR

Electrical System › Instrument Cluster/Panel
Filed Dec 12, 2007OH

SPEEDOMETER IS ERRATIC OFTEN 30 TO 80 MPH OFF AND WILL NOT RETURN TO 0 MPH WHEN STOPPED. CURRENTLY IT READS ABOVE 120 MPH AND WILL NOT MOVE UP OR DOWN. *TR

Fuel System, Gasoline › Storage › Tank Assembly
Filed Dec 10, 200756,607 milesAZ

I HAVE A 2004 GMC ENVOY XUV AND WHEN THE OIL WAS JUST RECENTLY CHANGED THE MECHANIC NOTICED THAT THE GAS TANK WAS LEAKING AT THE POINT WHERE THE FILLER MET THE MAIN BODY OF THE TANK. HE SAID SINCE THE TANK WAS PLASTIC THE GAS WAS CAUSING THE DETERIORATION AND THE ENTIRE TANK WOULD CAUSE A MAJOR ISSUE. AFTER CHECKING WITH OUR LOCAL GMC DEALER I DISCOVERED THAT THE VEHICLE IS JUST OUT OF THE 3 YR WARRANTY PERIOD AND SINCE IT WAS PURCHASED IN ARIZONA AND NOT CALIFORNIA IT IS NOT COVERED UNDER THE EXTENDED GMC WARRANTY. THIS SHOULD NOT BE PART OF A REPLACEMENT PLAN THE CONSUMER SHOULD BE PAYING FOR, NOT LIKE A REGULAR MAINTENANCE ITEM (CHANGING TIRES, OIL CHANGES, SPARK PLUGS, ETC.) CUTTING CORNERS TO MAKE THE VEHICLE LIGHTER AND THEN NOT SUPPORTING THE CHANGE IS NOT THE BEST WAY TO BE POPULAR. *TR

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Nov 28, 200745,800 milesPA

2004 GMC ENVOY FUEL PUMP MODULE FLANGE CORROSION, CAUSING LEAK ONTO TOP OF GAS TANK AND EXHAUST. *TR

Fuel System, Gasoline › Storage › Tank Assembly
Filed Oct 25, 200710,000 milesTN

CHECK ENGINE LIGHT ON AND TAKEN TO ADVANCE AUTO PARTS WAS TOLD THAT THERE WAS A SMALL LEAK. THEY ADVISED THAT HOSES ARE TO BE CHECKED. HOSES WERE CHECKED AND CHECK ENGINE LIGHT REMAINED ON. TAKEN TO THE DEALER AND FOUND OUT THAT THERE IS A LEAK IN THE FUEL TANK. WAS TOLD THAT THIS WAS NOT A RECALL ITEM. BUT THIS IS A VERY DANGEROUS DEFECT. NOW WAITING FOR PART TO BE REPLACED. *TR

Fuel System, Gasoline › Storage › Tank Assembly
Filed Sep 19, 200793,000 milesTN

VEHICLE'S "CHECK ENGINE" LIGHT CAME ON 2 DAYS PRIOR TO FAILING A VEHICLE EMISSIONS TEST FOR FUEL TANK LEAK. DEALER STATED THAT THERE WAS A "SPECIAL POLICY" IN PLACE AS THE MANUFACTURER RECOGNIZED THIS SAME DEFECT ON OTHER VEHICLES. THE VIN NUMBER WAS NOT INCLUDED IN THE "SPECIAL POLICY" BUT WAS THE SAME DEFECT. THE DEALER IS ADVISING NOT TO CONTINUE TO DRIVE THE VEHICLE UNTIL REPAIRED. THE DEALER OPINION IS THAT DUE THE "SPECIAL POLICY" THERE ARE NO FUEL TANKS AVAILABLE SO THE VEHICLE IA LOCATED AT THE DEALER UNTIL REPAIRED. OLD PART CAN BE MADE AVAILABLE. *TR

Power Train › Automatic Transmission
Filed Sep 17, 200745,000 milesFL

WHILE DRIVING AND APPROACHING A STOP FOR A RED LIGHT, THERE WAS A VERY LOUD CRASHING SOUND FROM UNDER THE VEHICLE. THE VEHICLE WAS NO LONGER ABLE TO DRIVE IN 1ST GEAR OR REVERSE. THE VEHICLE WAS ABLE TO PROPEL ITSELF IN 'D', BUT WAS VERY SLUGGISH AS IF TRYING TO START DRIVING A MANUAL TRANSMISSION IN 2ND OR 3RD GEAR. WHILE THE VEHICLE WAS IN NEUTRAL IT WOULD STILL PROPEL ITSELF WHEN THE ACCELERATOR WAS DEPRESSED. IT WAS NO LONGER ABLE TO BE MOVED MANUALLY BY PUSHING, IT WOULD ONLY MOVE WHEN DRIVEN FORWARD OR WHEN THE REAR WHEELS WHERE LIFTED OFF THE GROUND WHEN IT WAS TOWED. THE DEALER HAS RECOMMENDED A NEW TRANSMISSION. *TR

Seats › Front Assembly › Power Adjust
Filed Aug 16, 2007AR

EVENTS THAT HAVE LEAD UP TO THE FAILURE I BELIEVE IS POOR ENGINEERING OF THE PRODUCT. I HAVE A 2004 ENVOY XL THAT HAS THE DRIVERS' SIDE POWER SEAR AND LUMBAR COMPRESSOR SWITCH SET ON THE SIDE OF THE SEAT. THE SWITCHES ARE SURROUNDED BY A THAN LARGE PIECE OF HARD PLASTIC. THE WAY IT IS ARRANGED ON THE SEAT NO MATTER HOW A PERSON GET OUT OF THE VEHICLE; PRESSURE IS PUSHED DOWN ONTO THE PLASTIC SEAT SWITCH COVER. I HAVE REPLACED THIS PRODUCT TWICE NOW WITHIN THE PAST YEAR AND A HALF. THE FIRST TIME IT COST ME FROM 65 TO 85 DOLLARS TO REPLACE A .50 CENT PIECE OF PLASTIC. I WAS TOLD IT HAD A TWELVE MONTH WARRANTY. WITHIN 3 TO 6 MONTHS THE SAME THING HAPPENED; MY WIFE GOT OUT OF THE VEHICLE AND THE SEAT CONTROL SWITCH PLATE FELL TO THE GROUND. WHEN I TOOK IT BACK TO THE DEALER FOR THE SECOND TIME, THE SERVICE MANAGER ASKED THE PROBLEM AND WHEN I TOLD HIM ABOUT THE SWITCH CONTROL COVER FALLING OFF AGAIN; THE PERSON STATED, " I BET YOU ARE DRIVING AN ENVOY AREN'T YOU?" HE THEN SAID THOSE WERE A BAD DESIGN FOR THAT MODEL AND POP OFF ALL THE TIME. WELL AFTER REPLACING THE PRODUCT UNDER THE WARRANTY THAT COVERED THE FIRST ONE I REPLACED (BOUGHT), I ASKED DOES THE 12 MONTH WARRANTY START OVER FOR THE NEW PRODUCT? HE SAID NO, AND IF IT COMES OFF AGAIN, AND IT WILL; YOU WILL HAVE TO BUY THE NEXT COVER PLATE AGAIN. THAT IS WRONG!!! IF IT IS GENERALLY KNOW THROUGHOUT THE GM SERVICE DEPARTMENTS A PROBLEM EXISTS WHY DOES THE CUSTOMER HAVE TO CONTINUE TO PAY??? OH BY THE WAY, THE PLASTIC SEAT C

Structure
Filed Jul 10, 20075,000 milesGA

ENGINE, CHECK GADGES LIGHT APPEARS, SUV STALLS, RADIO LIGHTS AND STEERING LIGHTS KEEPS FAILING. I HAVE TAKEN MY 04 ENVOYXL INTO THE DEALERSHIP OVER 7 TIMES FOR THE SAME PROBLEM IN WHICH THEY HAVE NOT YET BEEN ABLE TO FIX/RESOLVE. MY ENVOYXL CHECK ENGINE AND CHECK GADGES LIGHTS KEEP POPPING ON AND THE VEHICLE CONTINUES TO CUT OFF/STALL THE DEALERSHIP HAS NOT YET FIXED THE PROBLEM, I HAVE TAKEN THE SUV IN OVER 6 TIMES FOR THIS PROBLEM. FROM 2004 UNTIL NOW 2007 THE PROBLEM CONTINUES. THE LIGHTS ON THE DASH BOARD KEEPS GOING OUT. THEY HAVE REPLACED THE LIGHTS AT LEAST 2 OR 3 TIMES BUT THEY KEEP GOING OUT. THESE LIGHTS ARE ON THE RADIO PART, THE BUTTONS WHICH OPERATE THE RADIO AND SWITCHES THE STATION. THE PANELS SEEMS TO GET VERY HOT. THE LIGHTS ARE CURRENTLY OUT NOW AFTER BEING REPLACED 3 TIMES AND NOW THE VEHICLE IS OUT OF WARRANTY. THE PAINT ON THE SUV IS VERY DULL AND THE LEATHER ON THE 2ND ROW SEAT IS CRACKING, COMPLETELY WORN AND VERY CHEAP. I COMPLAINED TO THE DEALERSHIP 1 YEAR AFTER I PURCHASED THE VEHICLE THAT THE LEATHER IS WORN OUT TOO FAST, NOTHING WAS DONE ABOUT THE 2ND ROW LEATHER SEATS. THE PAINT ON THE EXTERIOR IS DULL AND SPOTTY, I COMPLAINED TO THE DEALERSHIP BEFORE THE 36,000 MILE WARRANTY EXPIRED AND NOTHING WAS DONE ABOUT THE PAINT EITHER. THIS SUV IS A LEMON, IT CONTINUES TO CUT OFF ALTHOUGH MANY ATTEMPTS HAS BEEN MADE TO REPAIR THE PROBLEM, I THINK THEY SHOULD BUY THIS VEHICLE BACK SINCE IT CAN'T BE FIXED. THERE IS A DEFECT IN THE ELECTRICAL SYSTEM SINCE TH

Electrical System › Instrument Cluster/Panel
Filed Jul 6, 200755,000 milesNC

THE SPEEDOMETER HAS BECOME ERRATIC ON MY 2004 GMC ENVOY XUV. I WAS TOLD BY A DEALERSHIP IT WILL REQUIRE REPLACEMENT IN THE RANGE OF 300 DOLLARS JUST FOR PARTS. THIS APPEARS TO BE A MANUFACTURING DEFECT THAT CONVENIENTLY APPEARS SHORTLY AFTER THE EXPIRATION OF THE WARRANTY. FROM WEB POSTS IT IS OBVIOUSLY A WIDESPREAD PROBLEM THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. I HAVE RECENTLY RECEIVED A SPEEDING TICKET AND MY INSPECTION IS DUE!!!!! *TR

Fuel System, Gasoline
Filed Jun 13, 200757,000 milesTX

TL*THE CONTACT OWNS A 2004 GMC ENVOY XL. THE CURRENT MILEAGE WAS 61,000. THE CHECK ENGINE WARNING INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FUEL TANK WAS CRACKING AND HAD TO BE REPLACED. THE FAILURE MILEAGE WAS 57,000.

Tires › Tread/Belt
Filed May 22, 200736,000 milesMN

TL*THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING 70 MPH, THE TREAD ON THE MICHELIN CROSS-TERRAIN TIRES SEPARATED. A MICHELIN DEALER INSPECTED THE TIRE, BUT COULD NOT DETERMINE THE CAUSE OF FAILURE. THERE WERE NO VISIBLE SIGNS OF ANY FOREIGN OBJECTS PUNCTURING THE TIRE. THE ROAD CONDITIONS WERE CLEAR. THE DOT NUMBER AND VIN WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 36,000.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 GMC Envoy XL → · Every Envoy XL year → · How the figures are calculated →