2002 GMC Envoy XL

Routine

Owners filed 70 complaints about this vehicle with federal regulators, most often about the fuel system. It has been recalled 3 times.

Not among the GMC Envoy XL years to avoid. Which GMC Envoy XL years to avoid →

When it fails
020k40k60k90k120k200k
65,000 milesMedian miles at failure

61 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.

Most common 2002 GMC Envoy XL problems

13 of the 70 complaints (19%) are about the fuel system.

ComponentReportsCrashesFiresInjuries
Power Train › Automatic Transmission · transmission9
000
Fuel System, Gasoline · fuel system5
000
Electrical System5
010
Latches/Locks/Linkages › Doors › Latch · door locks and latches3
000
Fuel System, Gasoline › Storage › Tank Assembly · fuel system3
000
Visibility2
000
Structure › Body · body and frame2
000
Service Brakes, Hydraulic › Foundation Components › Disc › Rotor · brakes2
000
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip · brakes2
000
Fuel/Propulsion System · fuel and propulsion system2
000

3 safety recalls

Part 573 reports
Latches/Locks/Linkages › Doors › Latch05V494000
Filed Oct 27, 200598,007 vehiclesGeneral Motors Corp.

Defect. CERTAIN SPORT UTILITY VEHICLES HAVE A REAR SIDE CLOSURE LATCH THAT MAY NOT LATCH OR UNLATCH DUE TO CORROSION CAUSED BY ROAD SPLASH, SUCH AS WATER AND ROAD SALT. THESE VEHICLES WERE ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE FOLLOWING STATES: CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA.

Risk. IF THE DOOR IS NOT LATCHED PROPERLY AND IT GOES UNNOTICED, IT MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN UNBELTED OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.

Remedy. DEALERS WILL INSTALL A SEAL ALONG THE LOWER PART OF THE ROCKER PANEL TO PREVENT INTRUSION OF CORROSIVE MATERIAL, AND INSPECT THE REAR SIDE CLOSURE LATCHES. FUNCTIONAL LATCHES WILL BE CLEANED AND LUBRICATED. NON-FUNCTIONING LATCHES WILL BE REPLACED. THE RECALL BEGAN ON FEBRUARY 24, 2006. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463, OR ISUZU AT 1-800-255-6727.

Exterior Lighting › Brake Lights04V527000
Filed Nov 1, 2004871,473 vehiclesGeneral Motors Corp.

Defect. ON CERTAIN SPORT UTILITY VEHICLES, VIBRATION AND HEAT MAY CAUSE THE TAIL LAMP/STOP LAMP BULB TO LOOSEN IN ITS SOCKET. IF THIS OCCURS, THE BULB MAY FLICKER AND EVENTUALLY BECOME INOPERATIVE.

Risk. AN INOPERATIVE BRAKE LAMP WILL NOT CONVEY THE DRIVER'S INTENTION OF STOPPING TO DRIVERS IN FOLLOWING VEHICLES, AND AN INOPERATIVE REAR TURN SIGNAL LAMP WILL NOT CONVEY THE DRIVER'S INTENTION TO TURN TO DRIVERS IN FOLLOWING VEHICLES. BOTH OF THESE FAILURES CAN INCREASE THE RISK OF A CRASH.

Remedy. DEALERS WILL INSPECT THE TAIL LAMP/STOP LAMP ASSEMBLIES, AND IF NECESSARY, REPLACE THEM. THE RECALL BEGAN ON NOVEMBER 22, 2004. OWNERS SHOULD CONTACT CHEVROLET AT 1-800-630-2438, OLDSMOBILE AT 1-800-630-6537, BUICK AT 1-866-608-8080, OR GMC AT 1-866-996-9463.

Visibility › Windshield Wiper/Washer04V046000
Filed Feb 4, 2004581,394 vehiclesGeneral Motors Corp.

Defect. CERTAIN SPORT UTILITY VEHICLES HAVE WINDSHIELD WIPER SYSTEMS THAT WILL NOT TURN ON, CEASE OPERATION WHILE IN USE, FAIL TO TURN OFF/ON BY THEMSELVES (MOISTURE SENSITIVE WIPER SYSTEM), OR HAVE CONTINUOUS WINDSHIELD WASHER PUMP OPERATION BECAUSE THE PRESENCE OF WATER WITHIN THE WIPER MODULES CAN EITHER CAUSE A SHORT CIRCUIT OR CAN LEAD TO THE CORROSION OF COMPONENTS WITHIN THE MODULE.

Risk. DEPENDING ON THE OCCURRENCE AND WEATHER SITUATION, DRIVER VISIBILITY COULD BE REDUCED, WHICH COULD RESULT IN A CRASH.

Remedy. DEALERS WILL COVER THE WINDSHIELD WIPER MODULE VENT HOLE WITH A PATCH. ALSO, THE WIPER MOTOR, CIRCUIT BOARD, AND ELECTRICAL CONNECTOR WILL BE INSPECTED TO SIGNS OF WATER INTRUSION AND/OR CORROSION AND BE REPLACED AS REQUIRED. THE RECALL BEGAN JULY 6, 2004. OWNERS SHOULD CONTACT CHEVROLET AT 1-800-630-2438; OLDSMOBILE AT 1-800-630-6537; OR GMC AT 1-866-996-9463.

All 3 campaigns on file, newest first.

What owners reported

Newest filings
Exterior Lighting
Filed Oct 25, 2017168,000 milesCA

IVE NOTICE MY FRONT HEADLIGHTS HAVE BEEN GETTING WORSE FOR ME TO SEE AT NIGHT. I DON'T SEE WHATS IN FRONT OF ME WHILE DRIVING AT THE LAST MINUTE,ANYTIME AT NIGHT WHILE DRIVING I DON'T SEE TURNS, OBJECTS AND OTHER THINGS TILL THE LAST SECOND. I HAVEN'T HAD A ACCIDENT DUE TO POOR VISIBILITY.I FEEL GMC IS LIABLE FOR THIS PROBLEM,I FEEL THE GMC ENVOY WAS MADE A LEMON AND THE WHOLE SUV SHOULD OF BEEN RECALLED BECAUSE US ENVOY OWNERS ARE STIL HAVING THE SAME PROBLEM CERTAIN ENVOY ONLY HAD AS GMC CLAIMS ONLY ENVOY WITH THIS VIN NUMBER OR THE YEAR IT WAS MANUFACTURER IN OR STATE .ALL 2002 GMC ENVOYS XL 4X4 NEED TO BE REINVESTIGATE AGAIN UNDER THE LEMON LAW ACT

Air BagsCrash
Filed Apr 5, 20173,000 milesFL

IN AN ACCIDENT ON I75 WHEN FORCED OFF ROAD INTO TREES AHD LARGE TREE DENT IN FRONT FENDER. AIRBAG IN FRONT NEVER DEPLOYED AND DRIVER SIDE AIRBAG HAD HOLES BLOWN IN IT THAT DAMAGED MY LEFT HAND AND ARMREST IMPACT CAUSED KIDNEY TO RUPTURE AND BLEED.

Tires
Filed Nov 23, 2016160,000 milesOH

TIRES ARE DRY ROTTING AT 30,000 MILES

Fuel/Propulsion System
Filed Aug 30, 2016200,000 milesCA

VEHICLE HAS A INLET FUEL LEAK, A KNOWN ISSUE ON THE GMC ENVOY XL 4X4, BUT HAS PUT A 150,000 MILE CAP ON THE RECALL WHICH I FIND NEGLIGENT AS THE ISSUE STILL EXIST REGARDLESS OF MILEAGE, JUST SEEMS LIKE A WAY TO WORM OUT OF RESPONSIBILITY.

Electronic Stability Control (esc)
Filed Aug 5, 2016FL

WHEN DRIVING THE VEHICLE ALL DASH LIGHTS AND GAUGES JUST STOP WORKING. THEY WILL COME BACK ON BUT THIS IS A SAFETY CONCERN WHILE DRIVING ON THE HIGHWAY. ALSO MY HEADLIGHTS GO ON AND OFF I HAVE CHANGED OUT THE BULBS THINKING THAT WAS THE ISSUE AND NO ITS NOT. ON MY WAY TO WORK THIS MORNING AT 530AM THEY STOPPED AND HAVE NOT TURNED BACK ON CAUSING ME TO PULL OVER AND NOW MISSING WORK TO FIGURE OUT THE PROBLEM. THIS HAS BEEN AN ONGOING ISSUE SINCE THE BEGINNING OF JUNE AND THE PROBLEM SEEMS IT'S GETTING WORSE. I CAN'T DRIVE 70 MPH ON A HIGHWAY AND HAVE MY HEADLIGHTS JUST STOP WORKING. I ALSO SMELL GASOLINE INSIDE MY VEHICLE FREQUENTLY.

Unknown or Other
Filed Dec 22, 2015214,000 milesOR

THE REAR WINDOW OF THE 2002 ENVOY XL EXPLODED WHILE SITTING IN THE DRIVEWAY.

Electrical System
Filed Oct 21, 2013131,000 milesIN

AS I WAS DRIVING DOWN INTERSTATE AT 70-75MPH , THE HEADLIGHTS, DASH LIGHTS, ALL THE LIGHTING JUST SHUT OFF! I HAD NO IDEA WHAT TO DO. I WAS ON ONE OF THE MOST DANGEROUS INTERSTATES, KNOWN FOR FATAL ACCIDENTS... AND I'M DRIVING IN THE DARK WITHOUT LIGHTS! I QUICKLY MOVED TO SIDE OF ROAD AND SHUT IT OFF IN CASE OF FAULTY WIRING/FIRE HAZARD. AFTER APPROX. A FIVE MINUTE PHONE CALL, I STARTED CAR, LIGHTS WORKED. STARTED DRIVING AGAIN, APPROX. 10 MINUTES DOWN ROAD, LIGHTS SHUT OFF AGAIN. I HOPE THIS PROBLEM IS RESOLVED SOON! THIS IS DANGEROUS AND CAN KILL PEOPLE! *TR

Electrical System
Filed Aug 3, 2013115,000 milesMS

THE LOW BEAM HEADLIGHTS GO OUT WITH NO WARNING. THE HIGH BEAMS WILL WORK. THIS HAS BECOME A PROBLEM EVERYTIME THE VEHICLE IS DRIVEN AT NIGHT. *TR

Fuel/Propulsion System
Filed Sep 24, 2012181,684 milesGA

I NOTICED A PUDDLE OF LIQUID UNDER VEHICLE . SO I CHECKED IT OUT AND FOUND TO BE GAS LOOKED UNDER VEHICLE AND SEEN THAT THE GAS TANK HAD STAINS ALL OVER IT LEADING FROM THE FILLER NECK WHERE IT ATTACHES TO THE FUEL TANK. *TR

Engine
Filed Jun 5, 201282,000 milesIN

I BOUGHT THE CAR USED FEB. 2011 ABOUT MARCH 2011 SOMETIMES WHEN IT IS STARTED (NO SPECIFIC START TIME) THE CHECK ENGINE LIGHT WILL BE ON (NOT ALWAYS) AND THE CAR WILL DIE WHILE DRIVING APPROXIMATELY 25 TO 35 MILES PER HOUR. THIS IS NOT A ALL THE TIME PROBLEM, AND I CANNOT FIND A REASON WHY SOME DAYS IT DOES THIS AND SOME DAYS IT DOESN'T. ALSO SOMETIMES THE CRUISE CONTROL WORKS AND SOMETIMES IT DOESN'T. . ALSO SOMETIMES THE WIPERS STOP IN MID SWIPE. *TR

Electrical System
Filed Mar 9, 2012LA

EXTERIOR LIGHTS, INTERIOR LIGHTS FLICKERING,,,CLUSTER GAUGES CHANGING STATE ON THEIR OWN,,, *TR

Visibility
Filed Jan 18, 2012GA

I TOOK MY CAR TO JAY AUTO MALL IN COLUMBUS GA. AND WAS TOLD THEY WOULD NOT REPAIR THE FLAP ON THE WASHER FLAP THAT COVERS THE HOLE THAT DELIVERS THE WINDSHEILD WIPER FLUID TO CLEAN THE WINDSHEILD. I WAS TOLD THAT THEY WOULD HAVE TO BREAKDOWN THE COMPLETE DELIVERY SYSTEM OF THE WIPER FLUID TO FIX THE PROBLEM. THE DELIVERY SYSTEM WORKS FINE FOR THE PASSENGER SIDE. ALL I NEED IS A REPAIR OF THE WIPER FLAP ON THE DRIVERS SIDE. CAN YOU HELP ME?

Seat BeltsFire
Filed Jan 8, 2012110,000 milesMA

I DON'T KNOW WHY THERE IS NO IN INVESTIGATION WHEN THERE'S ALOT OF THE SAME VEHICLE GOING THROUGH THE SAME PROBLEMS MY 2002 HAS 118 000 AND IT HAD ALLLLLLLLLLLLLLLLLLL OF THE PROBLEMS THAT EVERYBODY COMPLAINED AND EVEN MORE THAN WHAT'S ALREADY THERE WRITTEN ALL U WAITING FOR IS SOMETHING REALLY BAD TO HAPPEN THEN U RECALL WHEN IS TO LATE THE TRANSMISSION WAS REPAIRED COMPLETELY AND THERE AGAIN THE SAME PROBLEM IN LESS THAN 3 MONTHS 4WD HAS BEEN SENT TO FIX MORE THAN 6 TIME STILL DON'T KNOW WHAT'S THE PROBLEM, BREAKS SQUEAKS ALL THE TIME, EVERY TIME IT RAINS GOT TO STOP CANT SEE CAUSE OF THE WIPERS, THE SEAT BELT RIPPED ON THE REAR SIDE, THE CLUTCH STAYS STUCK ON WHILE DRIVING, HEATERS DON'T WORK ON NUMBER 5 IT WILL TURN OFF, IF I PUT THE HEATER TO HEAT ALL AROUND MY VEHICLE TURNS OFF, THE FRONT WHEELS ONE IS MORE APART FROM THE BUMPER THAN THE OTHER AND WHEN IT SNOWS WITH OUT THE 4WD U DON'T GO NOWHERE IT GETS STUCK EVERYWHERE OR SLIDES............. HOPE THERE'S HELP. *TR

Visibility
Filed Dec 20, 2011TX

RECALLS THAT ARE SERIOUSLY AFFECTING THE CAR'S SAFETY THAT CANNOT BE REPAIRED BECAUSE THE SERVICE CALL HAS CLOSED, BUT WAS BOUGHT THAT WAY WITHOUT KNOWING. THE WIPER MOTOR WORKS WHEN IT WANTS ON THE DRIVER SIDE, PREVENTING CLEAR SAFE VISION DURING RAIN, THE 4 WHEEL DRIVE IS STUCK IN 4 WD, THE FRONT SUSPENSION POSSIBLY CRACKED, THE HEADLIGHT DOESN'T FACE STRAIGHT ON THE ROAD, THE AIR BAG ON THE PASSENGER SIDE HAS DEFECT THAT IF DEPLOYED CAN CAUSE BODILY INJURY TO THE PASSENGER, LICENSE PLATE ONLY WORKS WHEN ITS SLAMMED SHUT, AND HAVE ISSUE WITH THE ELECTRICAL UNDER THE DASH THAT APPARENTLY FAILS TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARDS NO. 101, "CONTROL LOCATION, IDENTIFICATION, AND ILLUMINATION" AND NO. 208, "OCCUPANT CRASH PROTECTION..BUT YET GM WONT REPAIR IT !!! ALL OF THESE ARE PRIOR RECALLS, BUT BECAUSE I WASN'T THE ORIGINAL OWNER AND DIDN'T TAKE THE CAR IN WHEN THEY WERE FIRST ANNOUNCED, GM REFUSES TO MAKE MY ENVOY SAFE FROM CAUSING ME OR MY KIDS HARM. BECAUSE THE FIRST OWNER DIDN'T DO IT, OR BECAUSE ITS TOO LATE. IF A YEAR MAKE AND MODEL OF A CAR HAS A RECALL, WHY DOES IT MATTER WHEN THE ISSUE SURFACES, ITS OBVIOUSLY A CAUSE FOR CONCERN, WHY NOT REPAIR IT? *TR

Fuel System, Gasoline
Filed Aug 16, 2010134,000 miles00

STRONG FUEL SMELL IN MY DRIVEWAY, CAR LEAKING GAS AROUND THE TANK AREA. *TR

Exterior Lighting › Headlights
Filed Jun 11, 2010133,000 milesTX

TL* THE CONTACT OWNS A 2002 GMC ENVOY SLT. THE CONTACT STATED WHILE DRIVING AT 60 MPH, THE LOW BEAM LIGHTS FAILED. THE FAILURE WOULD OCCUR INTERMITTENTLY AND DID NOT AFFECT THE HIGH BEAM LIGHTS. THE DEALER ADVISED BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THERE WAS NOT ANY RECALLS ON THE VEHICLE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 133,000 AND CURRENT MILEAGE WAS 135,000.

Electrical System › Instrument Cluster/Panel
Filed Feb 14, 2010GA

I HAD THE ELECTRICAL CLUSTER ON MY 2002 GMC ENVOY XLT REPLACED IN JULY OF 2009 DUE TO THE GAS GAUGE FLUCTUATION. I WAS INFORMED THAT I HAD A BAD ELECTRONIC CLUSTER THAT WAS COVERED UNDER MY EXTENDED WARRENTY.IT WAS REPLACED. NOW IT IS DOING THE SAME THING AGAIN. I TOOK THE CAR TO THE DEALERSHIP WHERE THEY INFORMED ME THAT THE FUEL LEVEL SENSOR HAD GONE BAD. AFTER PAYING 462.00 FOR THE REPAIR THE GAS GAUGE IS STILL FLUCTUATING. *TR

Power Train › Driveline
Filed Jan 21, 201070,256 milesMI

DRIVE TRAIN HAD TO BE REPLACED TWICE ON MY NEW SUV WITHIN A FIVE YEAR PERIOD. IT HAD THE SAME DAMAGE PROBLEM BOTH TIMES, WHICH IFILL THIS IS A BIT OUT THE RAM FOR THIS 'TYPE OF TRUCK(SUV) .THE CAR WOULD DRIVE FORWARD BUT WOULD NOT GO IN REVERSE, AND IT HAPPENED ON THE HWY. *TR

Structure › Body › Hatchback/Liftgate
Filed Jan 9, 201094,000 milesMI

THE REAR HATCHBACK GLASS SHATTERED ON MY 2002 ENVOY XL FOR NO APPARENT REASON. THE CAR WAS PARKED. THIS IS THE SECOND TIME SINCE OWNING THIS VEHICLE THAT WE HAVE HAD AN ISSUE WITH THE HATCHBACK GLASS. THE FIRST INCIDENT WAS IN APROX. 2003 WHEN THE GLASS CAME LOOSE FROM THE HINGES AND DROPPED. IT WAS REPLACED FREE OF CHARGE FROM THE GM WARRANTY. *TR

Fuel System, Gasoline
Filed Jan 20, 200955,000 milesFL

2002 GMC ENVOY XL HAS A PROBLEM WHEN I FILL WITH GAS IT DOES NOT SHUT OFF BUT OVERFLOWS ONTO THE PAVEMENT UNDERNEATH THE CAR. *TR

Fuel System, Gasoline
Filed Dec 22, 200885,000 milesFL

I OWN A 2003 GMC ENVOY XLT SERVICE ENGINE LIGHT IS ON RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THIS IS A CRACKED FUEL TANK. DEALER SHOWED ME WHERE THE FUEL WAS LEAKING IT WAS LEAKING ON A WELD THAT ATTACHES THE FILLER HOSE TO THE FUEL TANK. THIS CERTAINLY ISN'T A WEARABLE PART AND IT DOESN'T RECEIVE MUCH CORROSION DUE TO BEING A FLORIDA CAR. THERE ARE MANY FORUMS ON THE INTERNET AND MANY VEHICLE OWNERS THAT HAVE THE SAME PROBLEM. I WOULD THINK THAT A FUEL LEAK MAY LEAD TO EXTREMELY HAZARDOUS SITUATION FOR ALL MOTOR VEHICLE OWNERS. I UNDERSTAND AN INVESTIGATION HAS BEEN RAISED AND CLOSED. IT IS UNFAIR THAT GM MANUFACTURES A FUEL TANK THAT COULD BE A RISK TO ITS CONSUMERS. THIS CASE NEEDS TO BE REVISITED AND REOPENED. *TR

Engine and Engine Cooling
Filed Nov 24, 200854,689 milesOH

2002 GMC ENVOY COOLING FAN CLUTCH . GMC NEEDS TO RECALL THIS PROBLEMS . FOR YEARS THIS HAS BEEN AN ISSUE AND NOTHING HAS BEEN DONE. TIME FOR GMC TO TAKE CARE OF THE CUSTOMER!! *TR

Electrical System › Wiring › Interior/Under Dash
Filed Oct 17, 2008100,000 milesMD

2002 GMC ENVOY - THE CLUSTER PACKAGE ON MY TRUCK HAS COMPLETELY GONE OUT, I CAN NOT SEE ANYTHING ON MY DASH BOARD AND WHEN I TOOK IT BACK TO THE DEALER FOR REPAIRS DUE TO THE RECALL # 03V096000, ADVISED ITS FOR CALIBRATION ONLY AND MY VEHICLE NEEDS A CLUSTER REPLACEMENT. THIS IS A HAZARD THE CLUSTER PACKAGE WILL NOT RESTART THIS IS A DAILY OPERATION. *TR

Power Train › Automatic Transmission
Filed Aug 18, 200871,000 milesMI

THE TRANSMISSION WOULD "CLUNK" UPON STARTING AND STOPPING. ONE DAY WHILE DRIVING THERE WAS A BANG AND THEN THE GEARS WOULD NOT SHIFT FROM 1ST TO 2ND WITHOUT REVVING THE ENGINE VERY HIGH AND THEN LETTING OFF THE GAS. THE NEXT MORNING THERE WAS NO REVERSE. THE DEALER SAID IT WAS THE REVERSE SUNSHELL GEAR THAT BROKE. IT WAS REPLACED. *TR

Electrical System › Instrument Cluster/PanelFire
Filed Apr 14, 200896,000 milesWV

TL*THE CONTACT OWNS A 2002 GMC ENVOY XL. WHILE DRIVING 70 MPH, SMOKE APPEARED FROM THE VENTS ON THE DASHBOARD. THE CONTACT STOPPED THE VEHICLE AND CALLED THE POLICE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE PANEL CLUSTER GAUGE MELTED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 97,000 AND FAILURE MILEAGE WAS 96,000.

Air BagsCrash1 injured
Filed Feb 22, 2008172,000 milesTX

I WAS INVOLVED IN A ACCIDENT ON 2/21/08 AT 2:00PM THE ACCIDENT INVOLVED THREE CARS. I WAS DRIVING A 2002 GMC ENVOY 1ST CAR CROSSED THREE LANES OUT OF CONTROL I HIT THE CAR AND ANOTHER CAR HIT ME FROM BEHIND THE APPROXIMATE SPEED WAS 45 MILES AN HOUR. MY AIRBAGS DID NOT DEPLOY NOR DID MY SEATBELTS LOCK CAUSING ME GREAT BODILY INJURY BY HITTING THE STEERINGWHEEL AND FORCING MY LEGS UP UNDER THE DASHBOARD. *TR

Fuel System, Gasoline
Filed Jan 26, 2008101,000 milesLA

IN LATE 2007, MY WIFE BEGAN SMELLING A STRONG ODOR OF GASOLINE COMING FROM IN AND AROUND OUR 2002 GMC ENVOY XL. THE ODOR IS PRESENT WHETHER THE TANK IS FULL OR NEAR EMPTY. *TR

Electrical SystemFire
Filed Nov 2, 2007125,000 milesFL

MY HEADLIGHT DRIVER MODULE FUSE CAUGHT FIRE AND CAUSED A FIRE IN MY FUSE BOX IN WHICH I HAD TO USE A FIRE EXTINGUISHER TO PUT OUT. THE DEALERSHIP INFORMED ME THAT THE FUSE GOT HOT AND INSTEAD OF SHORTING OUT AND BLOWING THE FUSE IT CAUGHT FIRE. HAD I NOT BEEN IN MY DRIVEWAY MY VEHICLE WOULD HAVE BURNT COMPLETELY TO THE GROUND. THIS IMPOSES A MAJOR SAFETY HAZARD. THE VEHICLE HAS BEEN SITTING AT THE DEALERSHIP FOR 3 WEEKS WHILE GMC DECIDES WHAT THEY WILL DO. *TR

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Sep 24, 200793,000 milesNY

NOTICED THE SMELL OF GAS. TOOK TO DEALER WHERE PURCHASED. FUEL PUMP WAS FINE, BUT THE TUBE HAD CORRODED. EXTENDED WARRANTY PURCHASED WILL NOT COVER THIS BECAUSE THE PUMP DID NOT FAIL. FAILURE WAS DUE TO CORROSION. THE VEHICLE IS ONLY 5 YEARS OLD! COST ESTIMATE IS OVER $600.00 TO FIX. HAVE TO REPLACE PUMP ALSO. WHEN REPAIRED, I WILL ASK FOR THE OLD PART. THIS VEHICLE HAS BEEN IN SHOP FOR REPAIRS MORE THAN ANY ONE I HAVE EVER OWNED. (FRONT WHEEL BEARINGS WENT AT ABOUT THE SAME TIME, BUT WERE COVERED UNDER THE WARRANTY). *JB

Fuel System, Gasoline › Storage › Tank Assembly
Filed Aug 24, 200765,000 milesTN

I HAVE A 2002 GMC ENVOY THAT IS APPARENTLY EXPERIENCING A FUEL VAPOR LEAK. I TOOK IT OT THE DEALER (FRANKLIN GMC, TN) AND HE SAID IT WAS A KNOWN PROBLEM; HOWEVER, GMC HAS NOT INITIATED A RECALL PROCESS. HE TOLD ME I COULD EITHER WAIT FOR A POSSIBLE RECALL OR PAY $900 TO HAVE THE ENTIRE FUEL TANK REPLACED. I ASKED HIM IF HE FELT ANY REPSONSIBILITY FOR NOTIFYING ME OF THE KNOWN PROBLEM AND NOT REMEDYING THE SOLUTION AND HE SAID IT WOULD HAVE TO BE APPROVED BY GMC. OBVIOUSLY GMC HAS TAKEN THE POSITION THAT THEY WOULD RATHER PAY LAWSUITS INSTEAD OF CORRECTING THE PROBLEM. SAD! *TR

Exterior Lighting › Headlights › High/Low Beam Dimmer Switch
Filed Aug 11, 200710,000 milesAR

HEADLIGHTS, LOWER BEAM LAMP SOCKET KEEPS BURNING OUT. HAS DONE THIS SINCE PURCHASE IN 2003. TAIL LIGHTS DID SAME THING AND REPLACED ASSEMBLY UNDER WARRANTY. DANGEROUS TO DRIVE AT NIGHT BECAUSE YOU DON'T KNOW WHEN THEY ARE GOING TO BURNOUT. HAS HAPPENED FOUR TO FIVE TIMES. *TR

Electrical System › Wiring › Interior/Under Dash
Filed May 8, 200738,000 milesNJ

TL*THE CONTACT OWNS A 2002 GMC ENVOY XL. THE CONTACT STATED THAT HE HAS BEEN EXPERIENCING THE SAME FAILURES AS NOTED IN RECALL # 03V096000 (ELECTRICAL SYSTEM: WIRING: INTERIOR/UNDER DASH). HE HAS TAKEN THE VEHICLE TO THE DEALER, BUT THE FAILURE STILL PERSISTS. THE CONTACT STATED THAT THE SEAT BELTS CONTINUE TO LOCK AND THE WINDSHIELD WIPERS ARE MALFUNCTIONING. THE WIPERS HAVE BEEN REPLACED NUMEROUS TIMES AND THE FAILURE CAUSES LIMITED VISIBILITY IN CERTAIN WEATHER CONDITIONS. THE SUSPENSION FOR THE ARMS OF THE BALL JOINTS WAS REPLACED AND THE VEHICLE CONTINUES TO SHAKE, SHIMMER, AND MAKE A LOUD NOISE. THE VEHICLE WAS REPAIRED, BUT THE FAILURES ARE ONGOING. WHEN TURNING, THE STEERING WHEEL HESITATES AND CAUSES THE VEHICLE TO JERK UNCONTROLLABLY. WHEN THE WINDOWS ARE DOWN, THE INTERIOR LIGHTS DIM DUE TO AN ELECTRICAL SHORT. THE TIRES WERE CHANGED FOUR TIMES, BUT CONTINUED TO FAIL. THE CONTACT STATED THAT THE BRAKES HAVE BEEN REPLACED REPEATEDLY. THE DEALER STATED THAT THE DISCS WERE FAILING DUE TO ADVERSE WEATHER CONDITIONS. THE CURRENT MILEAGE IS 68,000 AND FAILURE MILEAGE WAS 38,000. UPDATED 1/15/09 *CN THE CATALYTIC CONVERTER, THE CAMSHAFT, AND ENGINE COIL WAS REPLACED. THE CHECK ENGINE LIGHT IS STILL ON. UPDATED 01/21/09

Fuel System, Gasoline › Storage › Tank Assembly
Filed Apr 23, 200716,742 milesTX

TL* THE CONTACT OWNS A 2002 GMC ENVOY XL. THE CHECK ENGINE INDICATOR LIGHT ILLUMINATED AND THE VEHICLE SMELLED OF GASOLINE. THE DEALER DIAGNOSED THE FAILURE AS NEEDING A NEW FUEL TANK ON THREE SEPARATE OCCASIONS. THE CONTACT HAS THE REPAIR INVOICES. THE CURRENT MILEAGE IS 150,000, AND FAILURE MILEAGE WAS 16,742.*AK

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Feb 26, 200769,000 milesCT

2002 GMC ENVOY HAS AN SES ILLUMINATION ACCOMPANIED BY A FUEL ODOR, AND/OR A FEW DROPS OF FUEL ON THE GROUND WHEN REFUELING THE VEHICLE. THIS IS CAUSED BY A FRACTURE OF A WELD ON THE FUEL TANK INLET CHECK VALVE (ICV). THE ICV IS LOCATED ABOVE THE FULL FUEL LEVEL. A FRACTURE IN THIS AREA MAY ALLOW FUEL VAPORS TO PASS THROUGH AND ALLOW DROPLETS OF FUEL TO ACCUMULATE ON THE SIDE OF THE FUEL TANK AS IT PASSES OVER THE FRACTURE DURING REFUELING. *JB

Exterior Lighting › Brake Lights
Filed Dec 18, 2006IL

MY REAR HIGH MOUNT STOP LAMP ATTACHED TO THE LIFT GATE WINDOW HAS BECAME DETACHED YESTERDAY ON IT'S OWN. IT SEEMS THAT IT'S FASTENING HOLDING IT DOWN HAD LOOSENED AND BROKE. IT IS NOW HANGING FROM IT'S WIRING AND NEEDS TO BE REPLACED, REWIRED, AND MOUNTED. I BELIEVE THIS IS SIMILAR TO NHTSA CAMPAIGN NUMBER: 04V527000, WHERE VIBRATION AND HEAT FROM NORMAL DRIVING USE PLAYED A FACTOR IN UNCOVERING ANOTHER DEFECT IN THE EXTERIOR LIGHTING:BRAKE LIGHTS. *JB

Fuel System, Gasoline › Storage
Filed Dec 11, 200648,000 milesMI

LEAKY GAS TANK ON 2002 GMC ENVOY XL. 48,000 MILES. FOUND BY DEALERSHIP, RECOMMENDED NEW GAS TANK FOR APPROX $500 PLUS LABOR. SERVICE BULLETIN EXISTS TO LOOK FOR CRACK IN TANK PER SERVICE DEPARTMENT. *NM

Power Train › Automatic Transmission
Filed Nov 27, 200651,000 milesMA

TRANSMISSION FAILURE. *JB

Structure › Body › Bumpers
Filed Oct 5, 200633,000 milesMI

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE FRONT BUMPER BOUNCED UP AND DOWN, AND FRACTURED THE PLASTIC MOLDING. AFTERWARDS, A RATTLING NOISE CAME FROM THE BUMPER. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THAT WAS THE WAY THE BUMPER WAS DESIGNED. THE MANUFACTURER WAS NOTIFIED. UPDATED 10/25/2006 - *NM

Latches/Locks/Linkages › Hatchback/Liftgate › Lock
Filed Sep 14, 200668,082 milesKY

DT*: THE CONTACT STATED THE REAR HATCH WINDOW OPENED ON ITS OWN INTERMITTENTLY. THE DEALERSHIP WAS UNABLE TO DETERMINE THE PROBLEM. ALSO, THE REAR PASSENGER DOOR WOULD NOT OPERATE INTERMITTENTLY FROM THE OUTSIDE. THE DEALERSHIP ADJUSTED THE STRIKER AND CLEANED THE DOOR JAM, BUT THE PROBLEM PERSISTED.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Aug 12, 200690,088 milesGA

THE GMC ENVOY XLT EXPERIENCES A TOTAL LOSS OF POWER UNDER THE FOLLOWING CONDITIONS. WHEN THE FUEL TANK IS AT OR BELOW A QUARTER TANK OF GAS THE VEHICLE'S GAS PEDAL BECOMES INOPERABLE AND THE FORWARD VELOCITY IS LOST TO THE POINT THAT IF YOU ARE IN TRAFFIC THE VEHICLE WILL IMMEDIATELY BEGAN TO SLOW DOWN RESULTING IN A COMPLETELY HAZARDOUS AND UNSAFE SITUATION WHERE THE DRIVER HAS NO CHOICE BUT TO PULL OFF THE ROAD OR BE REAR ENDED. THIS HAS OCCURRED ON SEVERAL OCCASIONS ONLY UNDER THE CONDITIONS DESCRIBED ABOVE. SEVERAL GMC ENVOY XLT OWNERS HAVE EXPRESSED THE SAME SITUATION. THIS HAS BEEN REPORTED TO GMC IN 2005 BUT IT APPEARS THAT THE PROBLEM IS KNOWN BUT THEY AREN'T ACCEPTING RESPONSIBILITY AS A MANUFACTURER. POSSIBLE INDICATORS MAY BE THE FUEL PUMP ASSEMBLY, FUEL PRESSURE REGULATOR, OR SOME OTHER VITAL COMPONET IN THE FUEL SYSTEM. I AM SURE GM KNOWS. *JB

Fuel System, Gasoline › Storage › Tank Assembly
Filed Aug 8, 200687,400 milesAZ

WHILE FILLING MY 2002 GMC ENVOY, I OBSERVED GAS POURING OUT OF THE TOP OF THE TANK DOWN OVER THE REAR AXLE AND NEAR THE TAILPIPE. I NOTICED THIS BECAUSE THE GAS PUMP DID NOT SHUT OFF AT THE APPROPRIATE LEVEL. I CALLED GMC AND REPORTED IT. THEY WERE AT FIRST RELUCTANT TO GIVE ME THE AGENCY I COULD REPORT THIS TOO BUT AFTER SPEAKING TO A SUPERVISOR THEY FINALLY TOLD ME I COULD REPORT THE POSSIBLE DEFECT TO THE NHTSA. *NM

Power Train › Automatic Transmission
Filed Jun 19, 200671,000 milesMA

TRANSMISSION FAILURE. *JB

Latches/Locks/Linkages › Tailgate › Latch
Filed Mar 4, 200634,000 milesPA

THE REAR WINDOW ON THE TAILGATE POPS OPEN ABOUT EVERY OTHER MONTH. THE DASHBOARD DISPLAY ADVISES THIS HAS HAPPENED BUT IT CAN BE EASILY HEARD WHEN THE LATCH POPS. THIS HAS BEEN OCCURRING FOR SEVERAL YEARS. THE DATE BELOW IS THE MOST RECENT OCCURRANCE. *NM

Power Train › Automatic Transmission
Filed Feb 14, 2006101,000 milesMN

DT*: THE CONTACT STATED WHILE EXITING THE EXPRESSWAY AT 45 MPH THE VEHICLE LOST ALL TRANSMISSION CONTROL. THE ENGINE REVVED AND THE VEHICLE COASTED TO A STOP. THE VEHICLE WAS PUT INTO PARK HOWEVER, THE VEHICLE STILL ROLLED. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. UPON INSPECTION THE TRANSFER CASE AND MODULE NEEDED TO BE REPLACED. THERE IS A NHTSA RECALL #01V334000, REGARDING THE TRANSMISSION AND TRANSFER CASE. THE VEHICLE HAS THE SAME PROBLEM AS INDICATED IN THE RECALL HOWEVER; IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. NO REPAIRS HAVE BEEN MADE.

Power Train › Automatic Transmission › Lever and Linkage › Floor Shift
Filed Feb 2, 2006NJ

THE CABLE CONNECTING THE SHIFT LEVER TO THE TRANSMISSION PULLED LOSE AND LOCKED THE TRANSMISSION IN THE PRE-FAILURE STATE. IF THIS HAPPENS WHEN SOMEONE IS SHIFTING INTO PARK, THEY MAY NOT REALIZE THAT THE TRANSMISSION DID NOT GO INTO PARK AND THE VEHICLE COULD ROLL CAUSING AN ACCIDENT. THE PLASTIC CONNECTOR ON THE SHIFT CABLE IS LOCATED VERY CLOSE TO THE EXHAUST PIPE AND APPEARS TO LOSE HIGH TEMP OVER TIME. (THE EARS PULLED THROUGH). *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Dec 2, 200530,000 milesCA

DT: THE CONTACT STATES THE ABS BRAKES ARE NOT ACTIVATING PROPERLY. THE BRAKES WILL NOT HOLD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP MULTIPLE TIMES. THEY HAVE BEEN UNABLE TO DIAGNOSE THE CAUSE OF THE PROBLEM. *AK

Engine and Engine Cooling › Engine
Filed Oct 25, 200565,097 milesPA

I WAS DRIVING ON MECHANICSVILLE ROAD AT 45 MPH AS IS THE SPEED LIMIT THERE. THE CAR LURCHED TO A STOPPED. THE EMERGENCY MESSAGE READ, "MAJOR BRAKE FAILURE, GO IMMEDIATELY TO THE DEALER. THE SERVICE MANAGER SAID HE HAD ONE SUCH INCIDENT WITH A GENTLEMAN EARLIER, AND IT WAS A BREAK IN THE GASKET LEAKING OIL ONTO THE BRAKE SENSOR SOAKING IT WITH OIL THAT LEAD TO THIS FAILURE. IT TURNS OUT THAT IS WHAT EXACTLY LEAD TO MY BRAKE FAILURE. THE GASKET BROKE AND LEAKED OIL ONTO THE BREAK SENSOR CAUSING THE BREAKS TO FAIL.

Power Train › Automatic Transmission
Filed Oct 25, 200562,000 milesMI

MY 2002 GMC ENVOY SEEMED TO BE RUNNING FINE. ONE DAY ON THE WAY HOME, I HEARD A LOUD BANG AND MY RPM'S SEEMED TO GO UP. IT ALMOST MADE ME SWERVE INTO ONCOMING TRAFFIC DUE TO THE DISTRACTION. WHEN I GOT TO WHERE I WAS GOING, I FOUND OUT THAT I HAD NO REVERSE, AND IT SHIFTED EXTREMELY HARD BETWEEN 1ST AND 2ND GEAR. DEALER TOLD ME THEY NEVER HEARD OF IT, BUT IT NEEDED A SUN GEAR, APPROXIMATELY $2,000 TO FIX. I OPTED FOR THE NEW TRANNY FOR $3,200. *JB

Power Train › Automatic Transmission
Filed Oct 25, 200562,000 milesMI

IN 10 DAYS, HAD THE TRANSMISSION GO OUT ($3200), EXHAUST MANIFOLD GASKETS START LEAKING ($400), 4WD SWITCH ($250), AUTOMATIC TRANSMISSION PARK LOCK IN STEERING COLUMN ($250) AND NOW I HAVE A 4WD SERVICE LIGHT ON. THE DEALER HAS BEEN TOTALLY UNHELPFUL. ALTHOUGH I AM AN ENGINEER AT A TIER 1 U.S. AUTO SUPPLIER, I WILL BE LOOKING OVERSEAS FOR MY NEXT CAR. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Oct 18, 200535,000 milesMI

BRAKE ROTORS RUST FROM THE INSIDE OUT.*JB

Complaints 1-50 of 70, newest first, reproduced as filed.

Across model years

Worst on record: 2003
YearComplaintsRecallsFiresDeathsAssessment
2006109520Routine
2004187160Routine
2003228331Fatalities reported
2002 — this page70330Routine

Compare every Envoy XL year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 27, 2005. Source: NHTSA Office of Defects Investigation.