2002 GMC Envoy XL

Routine

Owners filed 70 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 3 times.

When it fails
020k40k60k90k120k200k
65,000 milesMedian miles at failure

61 complaints record an odometer reading. Failures cluster around 60,00075,000 miles.

What fails
ComponentReportsCrashesFiresInjuries
Power Train › Automatic Transmission9
000
Fuel System, Gasoline5
000
Electrical System5
010
Latches/Locks/Linkages › Doors › Latch3
000
Fuel System, Gasoline › Storage › Tank Assembly3
000
Visibility2
000
Structure › Body2
000
Service Brakes, Hydraulic › Foundation Components › Disc › Rotor2
000
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip2
000
Fuel/Propulsion System2
000

3 safety recalls

Part 573 reports
Latches/Locks/Linkages › Doors › Latch05V494000
Filed Oct 27, 200598,007 vehiclesGeneral Motors Corp.

Defect. CERTAIN SPORT UTILITY VEHICLES HAVE A REAR SIDE CLOSURE LATCH THAT MAY NOT LATCH OR UNLATCH DUE TO CORROSION CAUSED BY ROAD SPLASH, SUCH AS WATER AND ROAD SALT. THESE VEHICLES WERE ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE FOLLOWING STATES: CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA.

Risk. IF THE DOOR IS NOT LATCHED PROPERLY AND IT GOES UNNOTICED, IT MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN UNBELTED OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.

Remedy. DEALERS WILL INSTALL A SEAL ALONG THE LOWER PART OF THE ROCKER PANEL TO PREVENT INTRUSION OF CORROSIVE MATERIAL, AND INSPECT THE REAR SIDE CLOSURE LATCHES. FUNCTIONAL LATCHES WILL BE CLEANED AND LUBRICATED. NON-FUNCTIONING LATCHES WILL BE REPLACED. THE RECALL BEGAN ON FEBRUARY 24, 2006. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463, OR ISUZU AT 1-800-255-6727.

Exterior Lighting › Brake Lights04V527000
Filed Nov 1, 2004871,473 vehiclesGeneral Motors Corp.

Defect. ON CERTAIN SPORT UTILITY VEHICLES, VIBRATION AND HEAT MAY CAUSE THE TAIL LAMP/STOP LAMP BULB TO LOOSEN IN ITS SOCKET. IF THIS OCCURS, THE BULB MAY FLICKER AND EVENTUALLY BECOME INOPERATIVE.

Risk. AN INOPERATIVE BRAKE LAMP WILL NOT CONVEY THE DRIVER'S INTENTION OF STOPPING TO DRIVERS IN FOLLOWING VEHICLES, AND AN INOPERATIVE REAR TURN SIGNAL LAMP WILL NOT CONVEY THE DRIVER'S INTENTION TO TURN TO DRIVERS IN FOLLOWING VEHICLES. BOTH OF THESE FAILURES CAN INCREASE THE RISK OF A CRASH.

Remedy. DEALERS WILL INSPECT THE TAIL LAMP/STOP LAMP ASSEMBLIES, AND IF NECESSARY, REPLACE THEM. THE RECALL BEGAN ON NOVEMBER 22, 2004. OWNERS SHOULD CONTACT CHEVROLET AT 1-800-630-2438, OLDSMOBILE AT 1-800-630-6537, BUICK AT 1-866-608-8080, OR GMC AT 1-866-996-9463.

Visibility › Windshield Wiper/Washer04V046000
Filed Feb 4, 2004581,394 vehiclesGeneral Motors Corp.

Defect. CERTAIN SPORT UTILITY VEHICLES HAVE WINDSHIELD WIPER SYSTEMS THAT WILL NOT TURN ON, CEASE OPERATION WHILE IN USE, FAIL TO TURN OFF/ON BY THEMSELVES (MOISTURE SENSITIVE WIPER SYSTEM), OR HAVE CONTINUOUS WINDSHIELD WASHER PUMP OPERATION BECAUSE THE PRESENCE OF WATER WITHIN THE WIPER MODULES CAN EITHER CAUSE A SHORT CIRCUIT OR CAN LEAD TO THE CORROSION OF COMPONENTS WITHIN THE MODULE.

Risk. DEPENDING ON THE OCCURRENCE AND WEATHER SITUATION, DRIVER VISIBILITY COULD BE REDUCED, WHICH COULD RESULT IN A CRASH.

Remedy. DEALERS WILL COVER THE WINDSHIELD WIPER MODULE VENT HOLE WITH A PATCH. ALSO, THE WIPER MOTOR, CIRCUIT BOARD, AND ELECTRICAL CONNECTOR WILL BE INSPECTED TO SIGNS OF WATER INTRUSION AND/OR CORROSION AND BE REPLACED AS REQUIRED. THE RECALL BEGAN JULY 6, 2004. OWNERS SHOULD CONTACT CHEVROLET AT 1-800-630-2438; OLDSMOBILE AT 1-800-630-6537; OR GMC AT 1-866-996-9463.

What owners reported

Newest filings
Exterior Lighting
Filed Oct 25, 2017168,000 milesCA

IVE NOTICE MY FRONT HEADLIGHTS HAVE BEEN GETTING WORSE FOR ME TO SEE AT NIGHT. I DON'T SEE WHATS IN FRONT OF ME WHILE DRIVING AT THE LAST MINUTE,ANYTIME AT NIGHT WHILE DRIVING I DON'T SEE TURNS, OBJECTS AND OTHER THINGS TILL THE LAST SECOND. I HAVEN'T HAD A ACCIDENT DUE TO POOR VISIBILITY.I FEEL GMC IS LIABLE FOR THIS PROBLEM,I FEEL THE GMC ENVOY WAS MADE A LEMON AND THE WHOLE SUV SHOULD OF BEEN RECALLED BECAUSE US ENVOY OWNERS ARE STIL HAVING THE SAME PROBLEM CERTAIN ENVOY ONLY HAD AS GMC CLAIMS ONLY ENVOY WITH THIS VIN NUMBER OR THE YEAR IT WAS MANUFACTURER IN OR STATE .ALL 2002 GMC ENVOYS XL 4X4 NEED TO BE REINVESTIGATE AGAIN UNDER THE LEMON LAW ACT

Air BagsCrash
Filed Apr 5, 20173,000 milesFL

IN AN ACCIDENT ON I75 WHEN FORCED OFF ROAD INTO TREES AHD LARGE TREE DENT IN FRONT FENDER. AIRBAG IN FRONT NEVER DEPLOYED AND DRIVER SIDE AIRBAG HAD HOLES BLOWN IN IT THAT DAMAGED MY LEFT HAND AND ARMREST IMPACT CAUSED KIDNEY TO RUPTURE AND BLEED.

Tires
Filed Nov 23, 2016160,000 milesOH

TIRES ARE DRY ROTTING AT 30,000 MILES

Fuel/Propulsion System
Filed Aug 30, 2016200,000 milesCA

VEHICLE HAS A INLET FUEL LEAK, A KNOWN ISSUE ON THE GMC ENVOY XL 4X4, BUT HAS PUT A 150,000 MILE CAP ON THE RECALL WHICH I FIND NEGLIGENT AS THE ISSUE STILL EXIST REGARDLESS OF MILEAGE, JUST SEEMS LIKE A WAY TO WORM OUT OF RESPONSIBILITY.

Electronic Stability Control (esc)
Filed Aug 5, 2016FL

WHEN DRIVING THE VEHICLE ALL DASH LIGHTS AND GAUGES JUST STOP WORKING. THEY WILL COME BACK ON BUT THIS IS A SAFETY CONCERN WHILE DRIVING ON THE HIGHWAY. ALSO MY HEADLIGHTS GO ON AND OFF I HAVE CHANGED OUT THE BULBS THINKING THAT WAS THE ISSUE AND NO ITS NOT. ON MY WAY TO WORK THIS MORNING AT 530AM THEY STOPPED AND HAVE NOT TURNED BACK ON CAUSING ME TO PULL OVER AND NOW MISSING WORK TO FIGURE OUT THE PROBLEM. THIS HAS BEEN AN ONGOING ISSUE SINCE THE BEGINNING OF JUNE AND THE PROBLEM SEEMS IT'S GETTING WORSE. I CAN'T DRIVE 70 MPH ON A HIGHWAY AND HAVE MY HEADLIGHTS JUST STOP WORKING. I ALSO SMELL GASOLINE INSIDE MY VEHICLE FREQUENTLY.

Unknown or Other
Filed Dec 22, 2015214,000 milesOR

THE REAR WINDOW OF THE 2002 ENVOY XL EXPLODED WHILE SITTING IN THE DRIVEWAY.

Electrical System
Filed Oct 21, 2013131,000 milesIN

AS I WAS DRIVING DOWN INTERSTATE AT 70-75MPH , THE HEADLIGHTS, DASH LIGHTS, ALL THE LIGHTING JUST SHUT OFF! I HAD NO IDEA WHAT TO DO. I WAS ON ONE OF THE MOST DANGEROUS INTERSTATES, KNOWN FOR FATAL ACCIDENTS... AND I'M DRIVING IN THE DARK WITHOUT LIGHTS! I QUICKLY MOVED TO SIDE OF ROAD AND SHUT IT OFF IN CASE OF FAULTY WIRING/FIRE HAZARD. AFTER APPROX. A FIVE MINUTE PHONE CALL, I STARTED CAR, LIGHTS WORKED. STARTED DRIVING AGAIN, APPROX. 10 MINUTES DOWN ROAD, LIGHTS SHUT OFF AGAIN. I HOPE THIS PROBLEM IS RESOLVED SOON! THIS IS DANGEROUS AND CAN KILL PEOPLE! *TR

Electrical System
Filed Aug 3, 2013115,000 milesMS

THE LOW BEAM HEADLIGHTS GO OUT WITH NO WARNING. THE HIGH BEAMS WILL WORK. THIS HAS BECOME A PROBLEM EVERYTIME THE VEHICLE IS DRIVEN AT NIGHT. *TR

Fuel/Propulsion System
Filed Sep 24, 2012181,684 milesGA

I NOTICED A PUDDLE OF LIQUID UNDER VEHICLE . SO I CHECKED IT OUT AND FOUND TO BE GAS LOOKED UNDER VEHICLE AND SEEN THAT THE GAS TANK HAD STAINS ALL OVER IT LEADING FROM THE FILLER NECK WHERE IT ATTACHES TO THE FUEL TANK. *TR

Engine
Filed Jun 5, 201282,000 milesIN

I BOUGHT THE CAR USED FEB. 2011 ABOUT MARCH 2011 SOMETIMES WHEN IT IS STARTED (NO SPECIFIC START TIME) THE CHECK ENGINE LIGHT WILL BE ON (NOT ALWAYS) AND THE CAR WILL DIE WHILE DRIVING APPROXIMATELY 25 TO 35 MILES PER HOUR. THIS IS NOT A ALL THE TIME PROBLEM, AND I CANNOT FIND A REASON WHY SOME DAYS IT DOES THIS AND SOME DAYS IT DOESN'T. ALSO SOMETIMES THE CRUISE CONTROL WORKS AND SOMETIMES IT DOESN'T. . ALSO SOMETIMES THE WIPERS STOP IN MID SWIPE. *TR

Electrical System
Filed Mar 9, 2012LA

EXTERIOR LIGHTS, INTERIOR LIGHTS FLICKERING,,,CLUSTER GAUGES CHANGING STATE ON THEIR OWN,,, *TR

Visibility
Filed Jan 18, 2012GA

I TOOK MY CAR TO JAY AUTO MALL IN COLUMBUS GA. AND WAS TOLD THEY WOULD NOT REPAIR THE FLAP ON THE WASHER FLAP THAT COVERS THE HOLE THAT DELIVERS THE WINDSHEILD WIPER FLUID TO CLEAN THE WINDSHEILD. I WAS TOLD THAT THEY WOULD HAVE TO BREAKDOWN THE COMPLETE DELIVERY SYSTEM OF THE WIPER FLUID TO FIX THE PROBLEM. THE DELIVERY SYSTEM WORKS FINE FOR THE PASSENGER SIDE. ALL I NEED IS A REPAIR OF THE WIPER FLAP ON THE DRIVERS SIDE. CAN YOU HELP ME?

Seat BeltsFire
Filed Jan 8, 2012110,000 milesMA

I DON'T KNOW WHY THERE IS NO IN INVESTIGATION WHEN THERE'S ALOT OF THE SAME VEHICLE GOING THROUGH THE SAME PROBLEMS MY 2002 HAS 118 000 AND IT HAD ALLLLLLLLLLLLLLLLLLL OF THE PROBLEMS THAT EVERYBODY COMPLAINED AND EVEN MORE THAN WHAT'S ALREADY THERE WRITTEN ALL U WAITING FOR IS SOMETHING REALLY BAD TO HAPPEN THEN U RECALL WHEN IS TO LATE THE TRANSMISSION WAS REPAIRED COMPLETELY AND THERE AGAIN THE SAME PROBLEM IN LESS THAN 3 MONTHS 4WD HAS BEEN SENT TO FIX MORE THAN 6 TIME STILL DON'T KNOW WHAT'S THE PROBLEM, BREAKS SQUEAKS ALL THE TIME, EVERY TIME IT RAINS GOT TO STOP CANT SEE CAUSE OF THE WIPERS, THE SEAT BELT RIPPED ON THE REAR SIDE, THE CLUTCH STAYS STUCK ON WHILE DRIVING, HEATERS DON'T WORK ON NUMBER 5 IT WILL TURN OFF, IF I PUT THE HEATER TO HEAT ALL AROUND MY VEHICLE TURNS OFF, THE FRONT WHEELS ONE IS MORE APART FROM THE BUMPER THAN THE OTHER AND WHEN IT SNOWS WITH OUT THE 4WD U DON'T GO NOWHERE IT GETS STUCK EVERYWHERE OR SLIDES............. HOPE THERE'S HELP. *TR

Visibility
Filed Dec 20, 2011TX

RECALLS THAT ARE SERIOUSLY AFFECTING THE CAR'S SAFETY THAT CANNOT BE REPAIRED BECAUSE THE SERVICE CALL HAS CLOSED, BUT WAS BOUGHT THAT WAY WITHOUT KNOWING. THE WIPER MOTOR WORKS WHEN IT WANTS ON THE DRIVER SIDE, PREVENTING CLEAR SAFE VISION DURING RAIN, THE 4 WHEEL DRIVE IS STUCK IN 4 WD, THE FRONT SUSPENSION POSSIBLY CRACKED, THE HEADLIGHT DOESN'T FACE STRAIGHT ON THE ROAD, THE AIR BAG ON THE PASSENGER SIDE HAS DEFECT THAT IF DEPLOYED CAN CAUSE BODILY INJURY TO THE PASSENGER, LICENSE PLATE ONLY WORKS WHEN ITS SLAMMED SHUT, AND HAVE ISSUE WITH THE ELECTRICAL UNDER THE DASH THAT APPARENTLY FAILS TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARDS NO. 101, "CONTROL LOCATION, IDENTIFICATION, AND ILLUMINATION" AND NO. 208, "OCCUPANT CRASH PROTECTION..BUT YET GM WONT REPAIR IT !!! ALL OF THESE ARE PRIOR RECALLS, BUT BECAUSE I WASN'T THE ORIGINAL OWNER AND DIDN'T TAKE THE CAR IN WHEN THEY WERE FIRST ANNOUNCED, GM REFUSES TO MAKE MY ENVOY SAFE FROM CAUSING ME OR MY KIDS HARM. BECAUSE THE FIRST OWNER DIDN'T DO IT, OR BECAUSE ITS TOO LATE. IF A YEAR MAKE AND MODEL OF A CAR HAS A RECALL, WHY DOES IT MATTER WHEN THE ISSUE SURFACES, ITS OBVIOUSLY A CAUSE FOR CONCERN, WHY NOT REPAIR IT? *TR

Fuel System, Gasoline
Filed Aug 16, 2010134,000 miles00

STRONG FUEL SMELL IN MY DRIVEWAY, CAR LEAKING GAS AROUND THE TANK AREA. *TR

Exterior Lighting › Headlights
Filed Jun 11, 2010133,000 milesTX

TL* THE CONTACT OWNS A 2002 GMC ENVOY SLT. THE CONTACT STATED WHILE DRIVING AT 60 MPH, THE LOW BEAM LIGHTS FAILED. THE FAILURE WOULD OCCUR INTERMITTENTLY AND DID NOT AFFECT THE HIGH BEAM LIGHTS. THE DEALER ADVISED BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THERE WAS NOT ANY RECALLS ON THE VEHICLE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 133,000 AND CURRENT MILEAGE WAS 135,000.

Electrical System › Instrument Cluster/Panel
Filed Feb 14, 2010GA

I HAD THE ELECTRICAL CLUSTER ON MY 2002 GMC ENVOY XLT REPLACED IN JULY OF 2009 DUE TO THE GAS GAUGE FLUCTUATION. I WAS INFORMED THAT I HAD A BAD ELECTRONIC CLUSTER THAT WAS COVERED UNDER MY EXTENDED WARRENTY.IT WAS REPLACED. NOW IT IS DOING THE SAME THING AGAIN. I TOOK THE CAR TO THE DEALERSHIP WHERE THEY INFORMED ME THAT THE FUEL LEVEL SENSOR HAD GONE BAD. AFTER PAYING 462.00 FOR THE REPAIR THE GAS GAUGE IS STILL FLUCTUATING. *TR

Power Train › Driveline
Filed Jan 21, 201070,256 milesMI

DRIVE TRAIN HAD TO BE REPLACED TWICE ON MY NEW SUV WITHIN A FIVE YEAR PERIOD. IT HAD THE SAME DAMAGE PROBLEM BOTH TIMES, WHICH IFILL THIS IS A BIT OUT THE RAM FOR THIS 'TYPE OF TRUCK(SUV) .THE CAR WOULD DRIVE FORWARD BUT WOULD NOT GO IN REVERSE, AND IT HAPPENED ON THE HWY. *TR

Structure › Body › Hatchback/Liftgate
Filed Jan 9, 201094,000 milesMI

THE REAR HATCHBACK GLASS SHATTERED ON MY 2002 ENVOY XL FOR NO APPARENT REASON. THE CAR WAS PARKED. THIS IS THE SECOND TIME SINCE OWNING THIS VEHICLE THAT WE HAVE HAD AN ISSUE WITH THE HATCHBACK GLASS. THE FIRST INCIDENT WAS IN APROX. 2003 WHEN THE GLASS CAME LOOSE FROM THE HINGES AND DROPPED. IT WAS REPLACED FREE OF CHARGE FROM THE GM WARRANTY. *TR

Fuel System, Gasoline
Filed Jan 20, 200955,000 milesFL

2002 GMC ENVOY XL HAS A PROBLEM WHEN I FILL WITH GAS IT DOES NOT SHUT OFF BUT OVERFLOWS ONTO THE PAVEMENT UNDERNEATH THE CAR. *TR

20 of 70 complaints, reproduced as filed.

Across model years

Worst on record: 2003
YearComplaintsRecallsFiresDeathsAssessment
2006109520Routine
2004187160Routine
2003228331Fatalities reported
2002 — this page70330Routine

Compare every Envoy XL year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Oct 27, 2005. Source: NHTSA Office of Defects Investigation.