Page 2 of 2 · complaints 51–70 of 70

2002 GMC Envoy XL complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Oct 8, 200533,000 milesNJ

AIR CONDITIONING SYSTEM FAILURE AT 7,000 MILES : VEHICLE COMPUTER RELATED EMISSION CONTROL SYSTEM FAILURE / DAMAGED COMPONENTS AT 12,000 MILES STABILIZER BAR LINK FAILURES COMPLETE DASHBOARD GAUGE CLUSTER FAILURE REAR BRAKE DETERIORATION, HEAVY BRAKE DAMAGE PASSENGER SIDE MIRROR LOSS OF CONTROL POWER STEERING PUMP FAILURE TRANSMISSION MODULE/ FWD FAILURE BATTERY FAILURE CRUISE CONTROL FAILURE VALVE LIFTER TAPPING EMERGENCY BRAKE FAILURE SEAT BELT SHOULDER RESTRAINT LOCKUP, PASSENGER SIDE. *JB

Latches/Locks/Linkages › Doors › Latch
Filed Sep 30, 200567,083 milesPA

IN A MATTER OF ONE WEEKS TIME WE HAD 2 DOOR LOCKS FAIL ON THE PASSENGER DOORS OF OUR GMC ENVOY XL. THE LATCH THAT CLOSES THE DOOR FAILED AND ONE OF THE DOORS OPENED WHILE DRIVING THE CAR. I HAD THE FIRST LATCH ON THE PASSENGER REAR DOOR REPLACED ON SEPTEMBER 20TH AND THE SAME THING HAPPENED WITH THE DRIVER SIDE REAR DOOR ON SEPTEMBER 25, 2005. THIS TIME I WAS NOT DRIVING JUST PUTTING MY CHILD IN HIS CAR SEAT AND THE DOOR WOULD NOT CLOSE. I AM TALKING WITH GM ABOUT THIS PROBLEM BECAUSE THE DEALERSHIP TOLD ME THEY HAVE CHANGED QUITE A FEW OF THESE. THIS IS A MAJOR SAFETY ISSUE AND NEEDS TO BE A RECALLED ITEM. I ONLY HAD THE CAR 3 YEARS AND A PART THAT CAN CAUSE SUCH A DEADLY CONSEQUENCE SHOULD NOT WEAR OUT. THIS NEEDS TO BE INVESTIGATED. *NM

Power Train › Automatic Transmission
Filed Sep 28, 200531,000 milesOH

2002 GMC ENVOY WITH 31,000 MILE EXPERIENCED TRANSMISSION FAILURE (NO REVERSE). THE DEALER SAID THAT IT WAS THE "SUNSHELL" GEAR AND NORMALLY WOULD COST $2300 TO REPAIR, BUT, OUT OF THE GOODNESS OF THEIR HEART THEY WOULD ONLY CHARGE ME A $500 DEDUCTIBLE (I ASSUME IT IS ON SOME TYPE OF WARRANTY THAT THEY HAVE) PLUS FLUIDS, SO MY GRAND TOTAL WOULD ONLY BE AROUND $600. ON THE SURFACE THIS SEEMED LIKE A GOOD DEAL BUT AFTER A LITTLE RESEARCH IT TURNS OUT THERE ARE MANY OTHER ENVOY AND TRAILBLAZER OWNERS WHO HAVE HAD THE SAME PROBLEM. IT IS CLEAR THAT THERE IS SOME SORT OF DEFECT AND APPEARS GM HAS IT COVERED UNDER SOME TYPE OF WARRANTY AND IS STICKING THE CONSUMER WITH THEIR $500 DEDUCTIBLE WHEN THEY SHOULD BE PAYING FOR THE ENTIRE REPAIR.*JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Sep 2, 200563,000 milesSC

DT: 2002 GMC ENVOY XL - THE CONSUMER IS HAVING THE SAME PROBLEM AS THE LARGER GMC VEHICLES THAT WERE RECALLED REGARDING THE ANTI- LOCK BRAKING SYSTEM. WHILE DRIVING AT HIGH SPEED THE VEHICLE STARTING SLOWING DOWN AND LOCKED UP. THE CONSUMER WAS ABLE TO DRIVE TO THE DEALER. THE ANTI- LOCK BRAKES WERE REPAIRED ON THE TRUCK AT A COST OF $1400. THE CONSUMER HAD THE REPAIR DONE ABOUT A YEAR AGO. THERE WAS NO RECALL ON THE ENVOY FOR THE ABS. *JB

Suspension
Filed Aug 26, 2005VA

GENERAL QUALITY FAILURE. JUST A FEW OF THE PROBLEMS 1. ALL OF THE RECALL NOTICES 2. FRONT END BUSHINGS 3. REAR END BUSHING 4. AIR CONDITIONING REPLACEMENT 5. 4 WHEEL DRIVE ENGAGEMENT. 6. DOOR STEPS FALL OFF 7. LOVE THE VEHICLE EXCEPT THAT THE DEALER SHOP FORMAN GETS TO DRIVE IT MORE THAN I DO. HAD A 1999 BLAZER PRIOR TO THIS AND IT HAD QUALITY ISSUES ALSO. DEFINITELY GO HONDA OR TOYOTA NEXT TIME. *JB

Power Train › Automatic Transmission
Filed Aug 23, 2005IN

THE TRANSMISSION ON MY 2002 ENVOY XLT WENT OUT THIS MORNING ON MY WAY TO WORK. I BARELY MISSED HAVING AN ACCIDENT WHILE PASSING A SEMI AND INJURING MYSELF AND OTHERS. THE ENVOY HAS 69,000 MILES ON IT AND THE TRANSMISSION SHOULD HAVE LASTED MUCH LONGER. AFTER EXPLORING SOME WEB SITES (HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.EF15323) I FOUND THAT OTHER OWNERS OF ENVOYS AND TRAILBLAZERS ALSO EXPERIENCED TRANSMISSION FAILURE. AN IMMEDIATE RECALL SHOULD BE ISSUED. COST FOR REPLACING THE TRANSMISSION IS $1,500. WE WERE SO THRILLED WITH THE ENVOY AND BRAG ABOUT IT ALL THE TIME. WE WERE CONSIDERING BUYING A NEW ONE NEXT YEAR BUT WE WON'T IF WE DO NOT GET REIMBURSED FOR THIS TRANSMISSION REPAIR. SIGNED DANIEL AND DIANA TRABEL 812-623-3440 VERY DISAPPOINTED ENVOY OWNERS

Power Train › Automatic Transmission
Filed May 25, 200514,000 milesTX

I HAVE HAD THREE TOTAL TRANSMISSION FAILURES. THE FIRST WAS IN DEC, 2002 AT 14,000 MILES. THE SECOND WAS IN DEC 2003 AT 36,000 MILES. THE THIRD WAS JAN 2005 AT 58,000 MILES. EACH TIME THE DEALERSHIP REPAIRED THE CAR BUT CAN NOT DETERMINE THE REASON FOR THE FAILURE. THE LAST FAILURE WAS WITH MY FIVE YEAR OLD GRANDDAUGHTER IN THE CAR AND WE WERE PULLING INTO ONCOMING TRAFFIC. SINCE THEY HAVE NOT DETERMINED THE ROOT CAUSE OF THE FAILURE I SEE NO REASON TO THINK IT WILL NOT HAPPEN AGAIN. *NM

Electrical System
Filed Apr 24, 200528,000 milesNY

FOR I HAVE A 2002 GMC ENVOY THAT IS HAVING BRAKE PROBLEMS AND THE ANSWER THAT I WAS GETTING FROM THE DEALER WAS THAT MY BRAKES WERE LOW, WELL I CHANGED THEM AND THE PROBLEM IS STILL THERE, FOR AT TIMES WHEN HOLDING DOWN THE BRAKE THE PEDAL WILL STOP AND THEN DROP ABOUT AN EIGHT OF AN INCH ( AS IF THERE IS AIR IN THE LINES) AND I DON'T KNOW IF ELECTRICAL PROBLEMS ARE THOUGHT OF AS DANGEROUS, BUT I HAVE THEM TOO. *JB

Air Bags › Frontal
Filed Apr 11, 200542,038 milesCA

AIR BAG DEPLOYED FOR NO REASON. I WAS SITTING IN THE VEHICLE IN THE GARAGE AND JUST STARTED IT AND THE DRIVER SIDE AIR BAG DEPLOYED. THE AIR BAG LIGHT HAD COME ON ONCE OR TWICE WHILE DRIVING BUT WENT OFF.*AK

Structure › Body
Filed Apr 7, 200525,012 milesNY

FOR THIS AUTO HAS BEEN IN THE SHOP ABOUT TWENTY TIMES AND THREE TIMES FOR A WATER LEAK THAT THEY CAN'T SEEM TO FIX, IT SEEMS LIKE EVERY MONTH THERE'S A NEW PROBLEM, AND I HAVE SPENT ABOUT 19000 IN THIS CAR AND I'M AFRAID THAT I WILL HAVE TO SPEND MONEY THAT I SHOULD NOT HAVE TO. *AK

Structure › Body
Filed Apr 2, 200563,500 milesMI

THE TRIM CONTAINING REAR STOP LIGHT LOCATED AT THE TOP REAR OF VEHICLE BROKE OFF BECAUSE THE CLIPS HOLDING IT TO BODY OF VEHICLE SHEARED OFF. *AK

Fuel System, Gasoline
Filed Jan 5, 200544,660 milesGA

CHECK ENGINE LIGHT TURNED ON. TAKEN VEHICLE TO THE DEALER AND FOUND THAT THERE WAS A LEAK AT THE FILLER PIPE AND FUEL TANK WHICH ALLOWED FUEL AND VAPORS TO ESCAPE. DEALER WILL REPAIR FOR $900.00. *AK *NM

Power Train › Transfer Case (4-wheel Drive)
Filed Dec 30, 200436,850 milesNY

COMPUTER THAT ACTIVATES THE FOUR WHEEL DRIVE IS INOPERABLE. IT GOES INTO SLEEP MODE AND CONSUMER DOESN'T KNOW THAT HE IS IN 4-WHEEL DRIVE. CONSUMER CONTACTED THE DEALER, WHO UPDATED THE COMPUTER. IT SEEMS TO BE FINE. *AK

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Nov 22, 200444,660 milesGA

FUEL TANK HAS LEAK AT JOINT WHERE FILLER PIPE AND TANK JOIN ALLOWING FUEL AND VAPORS TO ESCAPE. SMELLED FUEL INSIDE THE GARAGE. THE DEALER SERVICE MANAGER SAID THAT THE WELD HAD FAILED, THAT IT IS A MANUFACTURING DEFECT, AND THAT THEY HAD REPLACED THE FUEL TANK FOR 2 OTHER ENVOYS FOR THE SAME FAILURE. THERE WAS NO PRIOR REPAIR ON THE FUEL TANK OR REMOVAL OF THE FUEL TANK.

Latches/Locks/Linkages › Doors › Latch
Filed Jul 12, 200425,000 milesMI

REAR PASSENGER SIDE DOOR WAS DEFECTIVE AND WAS REPLACED AT LEAST 3 TIMES. SINCE THE LAST REPAIR THE DOOR LOCK WAS DEFECTIVE AGAIN. CONSUMER TOOK THE VEHICLE BACK TO THE DEALER FOR THE SAME REPAIR. CURRENTLY, PASSENGER'S REAR DOOR WAS DEFECTIVE AS WELL. *AK

Latches/Locks/Linkages › Doors › Latch
Filed May 28, 200440,000 miles00

THE VEHICLE'S REAR PASSENGER SIDE LOCK BROKE WITHOUT WARNING. AS A RESULT, THE DOOR WOULD NOT CLOSE AND OWNER HAD TO TAPE IT SHUT. THE CAUSE HAS YET TO BE DETERMINED. *LA

Vehicle Speed Control › Accelerator Pedal
Filed Apr 6, 200489,995 milesMI

LOSS OF ENGINE POWER PREVENTING PASSING ON HIGHWAY WAS CAUSED BY FAILURE OF THE GAS PEDAL (#15150990), WHICH HAD TO BE REPLACED (PARTS AND LABOR: $211). *LA

Visibility › Windshield Wiper/Washer › Motor
Filed Apr 3, 200438,000 milesWI

WIPER MOTOR FAILURE '02 GMC ENVOY XL SLT WITH 38,000. *NM

Unspecified
Filed Mar 19, 20041,000 milesNH

TRANSMISSION WILL NOT COME OUT OF LOW GEAR COLD. HAS BEEN IN 4 TIMES FOR WHAT THEY CALL "COMPUTER SOFTWARE UPGRADES" NOW THE TRANSMISSION SLIPS INTO LOW GEAR WHILE SLOWING, THEY TELL ME THIS IS NORMAL. THE CAR HAS BEEN IN THE SHOP 5 TIMES FOR THE ABOVE ISSUE SINCE WE TOOK POSSESION BRAND NEW.

Exterior Lighting › Headlights
Filed Feb 9, 200430 milesOK

ON OUR 2002 GMC ENVOY, WHEN DRIVING IN HEAVY FOG OR ANY TYPE OF FALLING SNOW THE HEADLIGHTS SHOOT A BEAM OF LIGHT STRAIGHT UP. IT LOOKS LIKE WHAT THE SEARCHLIGHTS LOOK LIKE IN OLD WAR MOVIES. THE REFLECTION FROM THE LIGHT ON HE FOG OR SNOW REALLY MESSES UP THE DRIVERS VISION BECAUSE IT EFFECTIVLY BLOCKS THE SIGHT OF ANYTHING PAST THE HOOD. WE TALKED TO THE DEALER ABOUT IT AND THE SERVICE MANAGER SAID THAT WE WEREN'T THE FIRST TO COMPALIN BUT UNTIL GM DID A RECALL, HE COULDN'T DO ANYTHING ABOUT IT.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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