Page 5 of 34 · complaints 201–250 of 1,686

2001 Ford Windstar complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2001 record →

Suspension
Filed Oct 31, 2014129,000 milesOH

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH THE REAR AXLE SNAPPED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS CONFIRMED THAT THE AXLE HAD FRACTURED AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 129,000.

Suspension
Filed Oct 31, 2014129,000 milesOH

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE REAR AXLE FRACTURED. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 129,000.

Wheels
Filed Oct 30, 2014142,000 milesWI

THE REAR AXLE BROKE IN THE PLACE THAT WAS "FIXED" BY THE RECALL WORK IN 2010. NOTICED SQUEAKING NOISES (TIRE WAS RUBBING) AND A LARGE CLUNK AND WIGGLE WHEN TURNING INTO A PARKING LOT. TOOK A PHOTO WHEN I GOT TO THE PARKING LOT. MY REAR DRIVER'S SIDE TIRE WAS AT AN ANGLE TO THE VEHICLE AND THE REAR AXLE WAS BROKEN UNDER THE COLLAR THAT HAD BEEN ATTACHED BY A DEALER FOR THE RECALL. THE WELD HELD UP, BUT THE AXLE SNAPPED UNDERNEATH THE FIX-UP JOB. APPARENTLY THE RECALL FIX WASN'T REALLY A FIX. TOWED IT INTO A DEALER, WHO TOOK PHOTOS AND TALKED TO FORD. FORD SAID THEY WOULDN'T DO ANYTHING. COST ME $$ TO TOW IT TO THE DEALER AND BACK HOME AGAIN. DON'T HAVE $1,000 TO PAY THE DEALER FOR A NEW REAR AXLE. VERY DISAPPOINTED THAT THEY DIDN'T STAND BY THEIR WORK. VERY THANKFUL THAT I WAS NOT ON THE FREEWAY, AND THAT ALL MY CHILDREN WERE NOT WITH ME AT THE TIME. IT COULD HAVE BEEN SO MUCH WORSE! *TR

Suspension
Filed Oct 30, 2014NY

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 10 MPH AND MAKING A RIGHT TURN, A LOUD ABNORMAL THUMP NOISE EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE THE CONTACT NOTICED THAT THE LEFT REAR WHEEL WAS TILTED INWARD. THE CONTACT MENTIONED THAT THE VEHICLE HAD RECENTLY BEEN REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION).THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

Steering
Filed Oct 30, 2014147,880 milesIL

I WAS DRIVING MY FORD WINDSTAR AT APPROXIMATELY 30 MPH WHEN I HEARD A CLUNK. SHORTLY THEREAFTER I HEARD A METAL-ON-METAL CLANKING NOISE. I THEN DROVE HOME, PARKED THE VAN UNTIL THE NEXT DAY. ON SATURDAY, OCTOBER 25, 2014, I REMOVED THE FRONT RIGHT TIRE TO FIND THE SWAY BAR BRACKET COMPLETELY RUSTED AWAY FROM THE SUBFRAME. THE RUST WAS SO EXTENSIVE, THE SUBFRAME ALSO HAD A RUST HOLE, THE SIZE OF A QUARTER RIGHT THROUGH THE SUBFRAME DIRECTLY BENEATH WHERE THE SWAY BAR BRACKET "WAS" LOCATED. THE FOLLOWING MONDAY, OCTOBER 27TH, I CALLED AND MADE AN APPOINTMENT AT WILLOWBROOK FORD. THEY HAD MY VAN FOR TWO DAYS BEFORE CALLING ME WITH THEIR DECISION. THEY TOLD ME THAT THEY WILL NOT COVER THE COST TO FIX MY VEHICLE DESPITE FORD HAVING A RECALL ON THE SUBFRAME. THEY ALSO CALLED THEY SENT THE FORD DISTRICT MANAGER VARIOUS PHOTOS SHOWING SO THE CORRODED SWAY BAR BRACKET AND SUBFRAME. THEY TOLD ME THE DM AT FORD ALSO REJECTED PAYING FOR THE REPAIRS. I AM VERY DISAPPOINTED SINCE THIS 2001 WINDSTAR HAS RECEIVED SEVERAL RECALLS, MANY OF WHICH WERE ASSOCIATED WITH CORROSION AROUND THE SUBFRAME AND REAR AXLE. MY WINDSTAR IS NOW NOT SAFE TO DRIVE! VERY DISAPPOINTED WITH THIS FORD WINDSTAR AND WITH FORD IN GENERAL. *TR

Suspension › Rear
Filed Oct 14, 2014181,618 milesIN

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. WHILE INSTALLING NEW TIRES ON THE VEHICLE, IT WAS DISCOVERED THAT THE REAR AXLE WAS FRACTURED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V193000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 181,618.

Suspension
Filed Oct 13, 20141,310,000 milesKS

I WAS ON MY WAY HOME FROM WORK, WHEN MY VAN STARTED TO SHAKE AND SOUND LIKE I HAD A FLAT TIRE. I GOT OUT OF THE VAN AND LOOKED NO FLAT. WHEN I MADE IT HOME I NOTICED THAT THE BACK TIRE WAS LEANING AT AN ANGLE. I CHECKED MY LUG NUTS BUT THEY WERE TIGHT. I LOOKED UNDER THE VAN AND SEEN THAT THE AXLE BRACE WAS BROKEN. I CALLED FORD CUSTOMER SERVICE AT 1-800-392-3673 THEY TOLD ME THAT THE RECALL ON THE REAR AXLE WAS FIXED IN 2010 AND IT DIDN'T MATTER THAT IT WAS THE SAME PROBLEM THEY WERE NOT HELPING. THIS PROBLEM COULD HAVE CAUSED AN ACCIDENT. IF THERE IS A RECALL SHOULDN'T IT STAY IN EFFECT UNTIL THE PROBLEM IS COMPLETELY FIXED NO MATTER HOW MANY TIMES IT TAKES TO CORRECT THE PROBLEM? WHEN I ASKED IF IT HAD CAUSED AN ACCIDENT IF IT WOULD HAVE BEEN COVERED THEN THEY SAID NO! *TR

Power Train
Filed Oct 7, 2014136,000 milesWA

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE DECELERATED AND FAILED TO PICK UP SPEED. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND TURNED IT OFF. THE VEHICLE WAS RESTARTED, BUT THE SPEED WOULD NOT INCREASE PAST 5 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE WAS 136,000.

Exterior Lighting › Brake Lights
Filed Oct 1, 2014CA

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS FAILED TO ILLUMINATE WHENEVER THE BRAKE PEDAL WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BRAKE LIGHT FUSE AND BOTH BULBS HAD TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED THE FAILURE MILEAGE WAS UNAVAILABLE.

Service Brakes
Filed Sep 29, 201491,000 milesAZ

ABS LIGHT & BRAKE LIGHTS COME ON SOMETIMES BUT NOT ALWAYS. BRAKE FUNCTION WELL WITH NO ISSUES. *TR

Structure
Filed Sep 29, 201496,859 milesMI

I AM THE ORIGINAL OWNER OF THIS 2001 FORD WINDSTAR SE MINIVAN WHICH NOW HAS A RUSTED, CORRODED AND BROKEN PASSENGER SIDE ENGINE SUBFRAME WHICH RENDERS THE VEHICLE UNSAFE TO DRIVE. I COMPLIED WITH THE EARLIER FORD RECALLS WITH REGARD TO THIS ISSUE (11S16) AND THE SERVICE WAS COMPLETED (6/20/2012) AT THE FORD DEALERSHIP. NOW AFTER 27 MONTHS AND LESS THAN 16,000 MILES LATER, THE ENGINE SUBFRAME BREAKS AND THE COST TO REPAIR OF ABOUT $5,000.00 EXCEEDS THE KELLEY BLUE BOOK VALUES FOR THE VEHICLE. FORD HAS REFUSED ANY HELP AND CLAIMS THEY HAVE COMPLIED WITH THE RECALL WORK AND THE MATTER IS CLOSED. I BELIEVE THE RECALL SUPPORT BRACKET THAT WAS INSTALLED WAS NOTHING MORE THAT A BAND-AID APPROACH TO CORRECT A MAJOR SAFETY ISSUE WITH SUBSTANDARD ENGINE SUBFRAME PARTS. I HAVE ASKED FORD TO BUY MY VEHICLE BACK, AS THAT WAS AN OPTION UNDER THE RECALL(11S16) BUT THEY HAVE REFUSED AGAIN SAYING THE MATTER WAS CLOSED. IT SEEMS TO ME THAT THE ENGINE SUBFRAME PARTS SHOULD LAST MUCH LONGER THAN 13 YEARS OR 97,000 MILES. AFTER ALL FORD SUGGESTS THE 1ST ENGINE TUNE UP FOR THIS VEHICLE AT 100,000 MILES. I GUESS I WON'T BE WORRYING ABOUT THAT IN THE FUTURE. I HAVE THIS VEHICLE NOW FOR A SHORT WHILE AND I HAVE PICTURES OF THE BROKEN SUBFRAME. I WILL BE GETTING RID OF IT PROBABLY TO A JUNK YARD FOR SCRAP VALUE. I AM WORRIED ABOUT ALL THE OTHER WINDSTAR OWNERS DRIVING AROUND WITH THIS SAME POTENTIAL CONDITION ON OUR ROADS AND HIGHWAYS. I WANT YOU TO INITIATE A FOLLOW UP INVESTIGATION INTO THE EFFECTIV

Service Brakes
Filed Sep 21, 2014196,000 milesMO

THE TRACTION CONTROL AND ABS LIGHTS GO ON. NOW THE ABS DOES NOT FUNCTION PROPERLY WHEN WARMER WEATHER. READING ONLY HAS SHOWN THE ECM HAS A FAULTY SOLDER JOINT THAT WEARS DOWN IN SUMMER. IT IS INTERMITTENT ISSUE, BUT LARGE SAFETY RISK. *TR

Service Brakes
Filed Sep 19, 2014151,104 milesIL

VEHICLE HAD A RECALL ON THE SPEED CONTROL DEACTIVATION SWITCH (SCDS) IN 2009, REPAIR WAS DONE BY INSTALLING JUMPER AS SCDS WAS NOT LEAKING. TOOK VEHICLE TO DEALER AS BRAKE LIGHT WAS ON. FOUND LEAKING SCDS TO BE PROBLEM. FORD CONTACTED TO COVER REPAIR AS SCDS WAS KNOWN TO BE BAD WHEN RECALLED IN 2009, BUT WAS NOT LEAKING. THE LEAKING SCDS CAUSED THE JUMPER (INSTALLED DURING RECALL) TO GO BAD AND LEAK BRAKE FLUID OUT OF SCDS. FORD ADVISED THAT "SORRY, THERE IS NOTHING WE CAN DO BECAUSE THE RECALL HAD BEEN DONE." CUSTOMER CARE PERSONNEL ELEVATED CONCERN TO SUPERVISOR, WHO ALSO REITERATED FORD'S STANCE THAT THE ORIGINAL RECALL HAD BEEN PERFORMED AND THERE WAS NOTHING THAT COULD BE DONE. OUR CONCERN IS FOR THE SAFETY OF MY FAMILY AND CHILDREN WHO GET TAKEN AROUND IN THIS VEHICLE. FORD KEPT SAYING, "SORRY..." CASE WAS CLOSED WITH NO ACTION ON SAFETY ISSUE. I GUESS LOSS OF BRAKE FLUID FROM A KNOWN BAD PART IS OF NO CONCERN TO FORD. REPAIR FOR BAD PART AND PREVIOUSLY RECALLED PART AND LABOR WAS OVER $200. FORD KNEW PART WOULD LEAK AND ADVISED DEALERS TO REPLACE SCDS IF LEAKING DURING INSPECTIONS. FOR KNEW THE TEXAS INSTRUMENTS PART WAS BAD, BUT ONLY CHANGED THE ONES LEAKING. IF IT LEAKED AFTER THE RECALL WORK WAS DONE, IT WOULD BE THE CUSTOMER'S RESPONSIBILITY. *TR

Suspension › Rear
Filed Sep 18, 2014137,000 milesNJ

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN TO VEER IN ONE DIRECTION INDEPENDENTLY. IN ADDITION, THE REAR OF THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE REAR AXLE FRACTURED. THE RECALL THAT WAS RELATED TO THE FAILURE, NHTSA CAMPAIGN NUMBER: 12V195000 (SUSPENSION), HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.

Service Brakes
Filed Sep 18, 2014162,856 milesIL

BRAKE LIGHTS WENT ON AS WELL AS ABS LIGHTS AND TRACTION CONTROL LIGHTS, VEHICLE STARTED TO BRAKE ON ITS OWN WHILE DRIVING ABOUT 40 MILES AN HOUR. THIS HAPPENED TWICE FOR A FEW SECONDS AND THEN I HAD CONTROL AGAIN. VERY SCARY.... *TR

Suspension
Filed Sep 18, 2014110,000 milesIL

THE RECALL 10S13 REAR AXLE INSPECTION AND REPAIR WAS PERFORMED ON MY CAR IN 2011. FORD DEALER INSPECTED, CLEANED AND PAINTED AREAS OF REAR AXLE RECOMMENDED BY FORD. THEY INSTALLED ADDITIONAL SUPPORT PARTS. NOW REAR AXLE RUSTED THRU WHERE WORK WAS DONE DURING RECALL WORK. IT IS SAFETY CONCERN. FORD'S TEMPORARY FIX DOES NOT WORK AS PERMANENT FIX. WHEN I CALLED FORD REGARDING THIS PROBLEM, THEY SAY THAT THE RECALL WORK WARRANTY 12 MONTHS ONLY. *TR

Service Brakes
Filed Sep 13, 2014MN

COMING TO STOP SIGN PUT ON BRAKES THE BRAKE LIGHT AND THE ABS LIGHT COMES ON, WHEN LEAVING THE STOP SIGN THE BRAKES DRAGS AND WON'T RELEASE. *TR

Service Brakes
Filed Sep 9, 201495,000 milesMO

CANNOT GET THE ABS WARNING BRAKE LIGHT TO STAY RESET AND/OR FIX. STAYS ON AND CANNOT DIAGNOSE. *TR

Electrical System
Filed Sep 9, 2014130,000 milesMO

POWER WINDOWS AND DOOR LOCKS INTERMITTENTLY NOT WORKING. UNABLE TO UNLOCK ELECTRICAL OR MANUAL SLIDING DOOR ....IT LOCKS UP AND UNABLE TO OPEN DOOR FROM INSIDE. PASSENGERS CAN'T OPEN DOOR IF AN EMERGENCY. ELECTRONIC DOOR LOCKS DON'T FUNCTION CONSTANTLY. *TR

Suspension › Rear
Filed Sep 8, 2014160,000 milesNJ

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. WHILE DRIVING 45 MPH, THE REAR AXLE FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE REAR AXLE FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

Power Train › Axle Assembly
Filed Sep 4, 2014162,000 milesMN

TL* THE CONTACT OWNS 2001 FORD WINDSTAR. THE CONTACTED STATED WHILE DRIVING AT AN UNKNOWN SPEED MAKING A RIGHT TURN, THE REAR WHEELS SEIZED CAUSING THE VEHICLE TO SLIDE SIDE TO SIDE ERRATICALLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TRACTION SENSOR AND REAR AXLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS MADE AWARE THAT THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION).THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 162,000.

Service Brakes
Filed Aug 30, 2014VA

ABS AND BRAKE LIGHT HAVE BEEN INTERMITTENTLY BEEN COMING ON AND GOING OFF FOR YEARS. I WAS TOLD BY A MECHANIC NOT TO WORRY , JUST A LOOSE WIRE SOMEWHERE! NOW I AM CONCERNED ABOUT THE POSSIBILITY OF A FIRE! I HAVE HAD ALL RECALLS COMPLETED ACCORDING TO THE LOCAL FORD DEALER. THE PROBLEM IS WORSE IN THE SUMMER MONTHS. I LIKE MY VAN BUT AM CONCERNED ENOUGH TO START LOOKING FOR ANOTHER CAR! *TR

Steering
Filed Aug 27, 2014136,000 milesOH

STOPPED AT INTERSECTION. BEGAN MOVING FORWARD MAKING A RIGHT HAND TURN AND STEERING DISENGAGED, STEERING WHEEL WAS FREELY GOING IN CIRCLES. ACCELERATED THROUGH INTERSECTION, OVER CURB AND INTO GRASS AREA TO BE CLEAR OF CROSS TRAFFIC. HAD DIFFICULTY MOVING GEAR SHIFT BUT WAS ABLE TO FORCE IT INTO PARK, SHUT OFF ENGINE. LOOKED UNDER VEHICLE AND FOUND BOTH FRONT SUBFRAME LOWER CONTROL ARMS HAD BROKEN FREE.THERE WAS NO INDICATION FAILURE WAS GOING TO OCCUR. *TR

Service Brakes
Filed Aug 25, 201480,000 milesMD

BRAKE WARNING LIGHT COMBINED WITH ABS LIGHT, ABS DOES NOT FUNCTION. PROBLEM WAS INTERMITTENT AT FIRST, NOW CHRONIC. DIAGNOSTIC CODE C1185. *TR

Service Brakes
Filed Aug 22, 201473,000 milesTX

RED BRAKE LIGHT AND YELLOW ABS LIGHT ON AT SAME TIME. AT FIRST INTERMITTENT THEN MORE LIKELY ON THAN OFF IN JUNE OF 2014 I FOUND LEAKING BRAKE FLUID FROM SWITCH ON BOTTOM OF MASTER CYLINDER AND FOUND BRAKE FLUID LEAKING TO NUMEROUS ELECTRONIC COMPONENTS CAUSING O/D LIGHT TO COME ON INTERMITTENTLY SPEEDOMETER WOULD STOP WORKING ODOMETER SHOWS - - - - - IN PLACE OF MILEAGE. LEARNED OF RECALL VIA INTERNET AND TOOK VEHICLE TO RON CARTER FORD 3005 FM 528 ALVIN TX 77512 ON 07/17/2014. THEY EXPLAINED THAT IN SPITE OF ALL DAMAGE CAUSED THE ONLY THING THEY WOULD DO WAS REPLACE LEAKING SWITCH WITH NEW ONE AS MANDATED BY THE RECALL. THEY REPLACED THIS SWITCH AND RETURNED VEHICLE WITH ALL OF THE SAME PROBLEMS INCLUDING BRAKE FLUID INSIDE THE TRANSMISSION RANGE SELECTOR SWITCH AND VEHICLE SPEED SENSOR DIRECTLY UNDERNEATH MASTER CYLINDER. I CANNOT TELL IF THE VEHICLE STILL PRESENTS A FIRE HAZARD OR NOT AS THERE IS STILL BRAKE FLUID EVERYWHERE. RON CARTER REFUSES TO LOOK AT VEHICLE OR PROVIDE ANY FURTHER REPAIRS EVEN THOUGH THIS IS CLEARLY ALL RELATED TO THE RECALL. *TR

Service Brakes
Filed Aug 22, 2014111,000 milesGA

ABS BRAKE LIGHT AND PARKING BRAKE LIGHT CAME ON DRIVING DOWN THE HIGHWAY AND REMAIN ON AT THIS TIME. THE BRAKES WERE RECENTLY SERVICED AND CURRENTLY THERE IS NOTHING WRONG WITH THEM. THERE IS CONCERN FOR VEHICLE SAFETY AND BRAKING SYSTEM. IT IS UNKNOWN IF THIS IS A ERROR IN THE MODULE AND ABS STILL WORK OR IF ABS IS DISABLED. FORD WAS CONTACTED AND MADE AWARE OF THE ISSUES. BASED ON THE COMPLAINTS FOR THIS VEHICLE FORD IS WELL AWARE OF THE CONCERNS FOR SAFETY, BUT AS OF THIS DATE BUT HAVE YET TO ISSUE A RECALL. THERE IS ALSO A NOISE COMING FROM THE UNDERCARRIAGE THAT IS ASSOCIATED WITH THE STEERING COLUMN. THERE HAVE BEEN RECALLS ON THIS AS WELL, HOWEVER, MY VEHICLE WAS NOT IN THE RECALL. FORD MAY WANT TO EXTEND THE RECALL TO OTHER WINDSTAR VINS. *TR

Suspension
Filed Aug 21, 2014198,763 milesPA

ONE WEEK PRIOR TO A SCHEDULED VACATION (900 MILE SOUTH) WE ASKED MECHANIC TO CHECK THE REAR AXLE BECAUSE OF THE PREVIOUS REPAIR FOR THE RECALL. BRACKETS INSTALLED 4/12/2011 BY HALDEMAN FORD IN ALLENTOWN, PA FOR THE RECALL 10S13 WERE IN PLACE PER OUR MECHANIC. SEVERAL SERIOUS CRACKS AND RUST AROUND THE BRACKETS WERE FOUND IN THE AXLE DURING THIS INSPECTION AND PICTURES WERE TAKEN. HALDEMAN FORD AGREED THAT THE AXLE NEEDED TO BE REPLACED BASED ON SEVERE DAMAGE AND RUST, SENT PICTURES TO FORD MOTOR COMPANY, FOR APPROVAL OF REPLACEMENT OF THE REAR AXLE UNDER THE RECALL. FORD ENGINEERS EXAMINE THE PICTURES SENT BY HALDEMAN FORD DENIED THE REPAIR. FORD MOTOR CO. SAID " THE BRACKETS DID WHAT THEY WERE SUPPOSED TO DO". HALDEMAN FORD WAS SURPRISED THAT THE REPAIR WORK WAS DENIED CALLED SARA AT FORD'S CUSTOMER RELATION CENTER WHO INDICATED THAT THEIR POLICY WAS THAT THE FORD ENGINEERS DETERMINATION WAS FINAL. MANANGER TOLD US: FORD'S POLICY WAS THAT THE REPAIR WAS DONE PER REQUIRED BY THE RECALL 10S13 AND THAT THERE WAS A 1 YEAR WARRANTY ON THE REPAIR AND IT IS PASSED THE WARRANTY PERIOD AND AGAIN DENIED THE REPAIR REQUEST. WE WERE NEVER TOLD OF A ONE YEAR WARRANTY. (I HAVE THE ORIGINAL COPY OF THE FORD "REPAIR ORDER DETAILS" WITH NO "SMALL PRINT" OR OTHERWISE REGARDING THE WARRANTY). HALDEMAN FORD STATED THEY WAS UNAWARE OF A 1 YR. WARRANTY. HAD REAR AXLE REPLACED FOR THE COST OF $918 FOR VACATION 2 DAYS LATER. PLEASE INVESTIGATE I WOULD APPRECIATE ANY ASSISTANCE YOU COULD PROVIDE WIT

Service Brakes
Filed Aug 19, 2014156,000 milesKS

THE ABS AND THE PARKING BRAKE LIGHTS BOTH CAME ON WHILE DRIVING. AFTER HAVING THE CODES SCANNED, THERE WERE NINE CODES. C1185,C1198,C1194,C1254,C1246,C1250,C1242,C121 ANDC1210. THERE DOESN'T SEEM TO BE ANY ISSUE WITH THE BRAKES NOT WORKING. I READ SEVERAL THREADS ABOUT BAD SOLDER JOINTS. *TR

Service Brakes
Filed Aug 17, 201484,372 milesOR

THE ABS AND HAND BRAKE KEPT COMING ON INTERMITTENTLY. THE BRAKING DISTANCE HAS INCREASED. AND NOW THE LIGHTS ARE ON ALMOST PERMANENTLY. BASED ON REPORTS, AM AFRAID IF THIS IS GOING TO RESULT IN A FIRE EVENTUALLY. *TR

Service Brakes
Filed Aug 14, 2014CO

ANTI-LOCK BRAKING SYSTEM, ERROR 1185, POWER RELAY OUTPUT CIRCUIT FAILURE. *TR

Service Brakes
Filed Aug 11, 2014161,080 milesSD

THE ABS WARNING LIGHT AND PARKING BRAKE LIGHT BOTH ILLUMINATED, AND ACCORDING TO THE MANUAL THAT INDICATES THAT THE ABS SYSTEM WAS NOT FUNCTIONAL. BOTH LIGHTS NOW COME ON AND TURN OFF (ALWAYS IN UNISON) RANDOMLY AND WITH NO APPARENT REASON. *TR

Steering
Filed Aug 11, 201440,000 milesNY

MY ABS LIGHT/BRAKE LIGHT IS ON - STARTED 2007- WAS TOLD IT WOULD COST 1200.00 DOLLARS TO FIX IT; THAT IT WAS OK TO USE THE CAR IN THIS CONDITION. 8/14/14- REPLACED THE WHEELS BEARINGS ON THE FRONT RIGHT AND LEFT WHEELS-AFTER THE BEARINGS / AND SWAY BARS WERE REPLACE STILL HEAR A GRINDING NOISE FRONT THE RIGHT FRONT OF VEHICLE. NOISE BECOMES MORE PRONOUNCED THE LONGER YOU DRIVE THE VEHICLE . ALSO THE ABS/BRAKE LIGHT IS STILL ON WHEN YOU DRIVE THE CAR. *TR

Electronic Stability Control (esc)
Filed Aug 10, 2014203,000 milesAZ

ABS LIGHT ON DASH AND BRAKE LIGHT ON FOR NO REASON. *TR

Service Brakes
Filed Aug 10, 2014145,000 milesVA

ABS BRAKE LIGHT AND BRAKE LIGHTS TURN ON,USUALLY ON WARM DAYS, SOME TIMES NOT FOR DAYS, SOME TIMES ON ALL THE TIME. THE FORD DEALER ASSURES ME THE BRAKES ARE WORKING, BUT THE ABS MODULE IS NOT FUNCTIONING. ALL THE SENSORS SEEM TO WORK, BUT THE SYSTEM ITSELF DOES NOT WORK. I HAVE REPLACED THE MASTER CYLINDER BRAKE SWITCH, STILL HAVING THE UNIT FAILURE. BRAKE LIGHTS ARE WORKING, SOME TIMES THEY LOCK ON ALSO, WHEN CAR IS SWITCHED OFF. THERE ARE NO SIGNS OF LEAKAGE AROUND THE MASTER CYLINDER. THE ABS MODULE IS QUITE EXPENSIVE, AND IS DEFECTIVE, HOWEVER FORD SAYS IT IS NOT THEIR FAULT. *TR

Service Brakes
Filed Aug 6, 2014110,000 milesPA

THE ABS LIGHT COMES ON FREQUENTLY WHILE DRIVING. SOMETIMES IT CAUSES THE REGULAR BRAKE LIGHT AND/OR LOW TIRE PRESSURE LIGHT TO COME ON (EVEN THOUGH TIRE PRESSURE IS FINE.) MANY TIMES IT HAPPENS WHEN HITTING A BUMP IN THE ROAD. MY DEALER MENTIONED THAT THE ECM MODULE IS RETURNING MANY DIFFERENT CODES WITH DIFFERENT MEANINGS, INDICATING THAT THE ECM MODULE VERY LIKELY HAS A BAD CONNECTION ON IT. THE DEALER DID NOT FIX IT YET, BUT WARNED ME THAT I AM CURRENTLY DRIVING WITHOUT ANTILOCK BRAKES MOST OF THE TIME. *TR

Electrical System
Filed Aug 2, 201460,000 milesCA

ABS AND BRAKE FAILURE WARNING LIGHTS CONSTANTLY DISPLAYED IN DASHBOARD DISPLAY. BRAKE INSPECTIONS CANNOT DETERMINE A CAUSE. I JUST LEARNED THAT MANY OTHER WINDSTAR OWNERS HAVE REPORTED THE SAME PROBLEM, AND THAT A RECALL FOR REPAIR MAY BE (OR HAVE BEEN) ISSUED. *TR

Equipment Adaptive/Mobility
Filed Aug 2, 2014192,000 milesMI

HAD RECALL REPAIRED AND STILL BROKE. *TR

Structure › Frame and Members
Filed Aug 1, 2014236,000 milesNJ

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT STATED THAT WHILE REVERSING AT APPROXIMATELY 4 MPH, THE MOTOR DETACHED, FELL FROM THE VEHICLE, AND PULLED ALL THE CABLES FOR THE GEAR SHIFT. IN ADDITION, THE ABS, THE AIRBAG, AND THE CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT ALSO STATED THAT THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE MECHANIC STATED THAT A REAR AXLE AND THE FRONT SUB FRAME NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 236,000.

Structure › Frame and Members
Filed Jul 31, 2014200,000 milesWI

TL* THE CONTACT OWNS A 2001 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A LOUD ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, WHO STATED THAT THE SUB FRAME WAS COMPLETELY RUSTED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 11V030000 (STRUCTURE, SUSPENSION), HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

Suspension1 injured
Filed Jul 30, 2014131,242 milesMI

TOOK FORD WINDSTAR VAN 2001 IN FOR BRAKE INSPECTION BACK ON MARCH 31,2014 WAS SHOWN PICTURE OF REAR AXLE THAT WAS CRACKED IN HALF BUT HAD THE FORD MANUFACTURED BRACKET INSTALLED AS A FIX TO THE RECALLED AXLE ( WHICH I WAS NOT TOLD ABOUT WHEN WE PURCHASED THE USED VAN FROM THE DEALERSHIP). ON MARCH 31, 2014 MY MECHANIC TOLD ME HE WOULD NOT GO ON THE EXPRESSWAY WITH IT. TODAY, 7/30/14 I WAS DRIVING WITH MY CHILDREN IN THE VAN AND I HEARD A TERRIBLE NOISE COMING FROM REAR OF THE VAN. I SLOWED DOWN AND DROVE HOME. WHEN I GOT OUT OF THE VAN AT HOME BOTH OF MY REAR TIRES WERE LEANING INWARDS AND UPON FURTHER INSPECTION LOOKED UNDER THE VAN AND SAW THE AXLE COMPLETELY CRACKED IN HALF WITH A GOOD HALF AN INCH WIDE CRACK THROUGH THE AXLE. WHEN THE MECHANIC TOOK PICTURE BACK IN MARCH THE CRACK WAS A HAIRLINE CRACK. PLEASE LET EVERYONE BE AWARE OF THIS LIFE THREATENING SITUATION. IF YOU DRIVE A FORD WINDSTAR THAT HAS BEEN RECALLED AND FIXED WITH A BRACKET FOR THE REAR AXLE DO NOT GET BEHIND THE WHEEL IT IS A DEATH TRAP!!!!!!!!!!!! *TR

Service Brakes
Filed Jul 27, 2014110,000 milesWI

ABS AND BRAKE LIGHT ON AND CRUISE CONTROL NOT WORKING LEAKING MASTER CYLINDER SWITCH. *JS

Electrical System
Filed Jul 26, 2014181,000 milesFL

TURNED ON VAN WITH ALL THIS OCCURRING AT ONCE: "CHECK TRANSMISSION", SPEEDOMETER NOT WORKING (READS 0MPH), "ABS" LIGHT STAYS ON, "BRAKE" LIGHT STAYS ON, "O/D OFF" LIGHT FLASHING, "TRAC OFF" LIGHT ILLUMINATED, "FUEL COMPUTER DATA ERROR", "OIL LIFE DATA ERROR", "TRACTION CONTROL DATA ERROR", OUTSIDE TEMPERATURE "ERROR", ODOMETER MALFUNCTION READS "-----------", CRUISE CONTROL NOT WORKING, AC NOT COLD, HOT AIR NOT HOT. *TR

Service Brakes
Filed Jul 23, 2014132,480 milesSC

AFTER GOING THROUGH A HEAVY DOWNPOUR AT ABOUT 20MPH THE ABS AND BRAKE LIGHT CAME ON. NOTHING WAS HUNG UP AND IT LATER CLEARED. WE FIGURED A SENSOR GOT WET BUT PERIODICALLY MAYBE STOPPING QUICKLY OR EVEN JUST TURNING OFF AUTO AND RESTARTING WITHIN 15 MINUTES MAY TRIGGER THE LIGHTS. THEY MAY STAY ON ENTIRE TIME OF TRAVEL UNTIL SHUTTING OFF CAR OR THEY MAY JUST GO AWAY WHILE DRIVING. NOT SURE IF IT'S A BRAKE PROBLEM OR ELECTRICAL BECAUSE MY TEMP NOTIFICATION FOR OUTSIDE TEMP ALSO DOES NOT WORK AND THE GAS GAUGE WILL SOMETIMES REPORT EMPTY AFTER FILLING UP AND ALSO I HAVE HAD ISSUES WHERE THE CRUISE CONTROL CAN NOT BE SHUT OFF BY BUTTON. I MUST APPLY THE BRAKE TO SHUT OFF THE CRUISE CONTROL. THE BRAKE LIGHTS STARTED BACK IN 2012 BUT THEY ALL DID NOT FAIL AT THE SAME TIME. THESE OTHER THINGS HAVE BEEN A PROBLEM AT LEAST SINCE 2013. I HAVE APPROX. 138,000 MILES ON THE VAN. *TR

Steering
Filed Jul 17, 2014212,600 milesIN

WHILE DRIVING THROUGH AN INTERSECTION I HEARD A LOUD BANG UNDERNEATH THE CAR AND I LOST ALL STEERING CONTROL! I PARKED THE CAR AND CALLED FOR A TOW. WHEN VAN WAS ON THE FLATBED I OBSERVED THE ENGINE MOUNTING HAD DETACHED ON BOTH SIDES OF THE CAR. THE ENGINE AND OTHER COMPONENTS WERE HANGING DOWN. HAD VAN TOWED HOME. THROUGH MY OWN RESEARCH I FOUND THAT MY VAN WAS PART OF RECALL NO. 11S16 FOR CORROSION RELATED FRACTURES AT THE FRONT LOWER CONTROL ARM REAR ATTACHING BRACKETS AND BODY MOUNT ATTACHMENTS AT THE REAR OF THE FRONT SUBFRAME. I WAS SHOCKED THAT I HAD NOT BEEN NOTIFIED OF THIS RECALL BECAUSE I HAD BEEN NOTIFIED REGARDING RECALL NO 11S13 FOR REAR AXLE CORROSION RELATED CRACKING. VAN WAS TAKEN FOR INSPECTION AXLE AND WE WERE TOLD IT PASSED AND NOTHING ELSE NEEDED TO BE DONE. HAD VAN TOWED AGAIN, THIS TIME TO DEALER. DEALER SAYS SUBFRAME AND REAR AXLE NEED REPLACED AND FORD WANTS TO DO THE REPLACEMENT. AS A RESULT OF THE FRAME DETACHMENT, THE INTERMEDIATE SHAFT NEEDS REPLACED. THERE ARE OTHER UNKNOWN COMPONENTS THAT MAY NEED REPAIRED/REPLACED AND THEY WON'T KNOW UNTIL THEY DO THE WORK. THE OTHER REPAIRS MAY OR MAY NOT BE PAID FOR BY FORD. UNDER FORD'S OWN REMEDIES, IF BRACKETS CAN NOT REPAIR THE ORIGINAL SUBFRAME, THEN A REPURCHASE OFFER FOR THE VEHICLE SHOULD BE MADE. TO DATE, FORD HAS REFUSED THIS AS A REMEDY. INSTEAD, THEY WANT TO REPLACE THE SUBFRAME AND AXLE THAT WOULD HAVE TO BE ATTACHED TO OTHER CORRODED PARTS OF THE VEHICLE. MY FAMILY'S LIVES WERE ALREADY PUT IN D

Service Brakes
Filed Jul 16, 2014155,000 milesCA

ABS LIGHT GOES ON. MECHANICS CLEAR THE ERROR AND CANNOT FIND A CAUSE. IT GOES ON AGAIN LATER. GOES OFF SOMETIMES WHEN YOU STOP AND RESTART VEHICLE. *TR

Electrical System
Filed Jul 16, 2014116,000 milesPA

A FEW WEEKS AFTER PURCHASING MY VAN I HAD ISSUES WITH MY BRAKE LIGHT AND ABS LIGHT COMING ON WHILE I WAS DRIVING. IT DID SEEM TO CAUSE ANY ISSUES AND THE LIGHTS WHEN OFF EVER TIME I TURNED MY VAN OFF AND THEN BACK ON. A FEW MONTHS AGO I WAS COMING UP TO A RED LIGHT SO NATURALLY I STARTED TO SLOW DOWN WHEN I TRIED TO COME TO A COMPLETE STOP I KEPT GOING. THE PERFECT WAY TO DESCRIBE WHAT HAPPEN, IT FELT LIKE I HIT MY BRAKES ON A SOLID SHEET OF ICE. I COULD HERE THE ABS CLICKING AND ALSO FELT THE VIBRATION IN THE BRAKE PEDAL. THAT DAY IT WAS 95 DEGREES AND SUNNY. I ALMOST CAUSED AN ACCIDENT AND THE ONLY THINGS THAT STOPPED ME WAS THE EMERGENCY BRAKE. IT CONTINUED TO DO IT EVERY TIME I TRIED TO SLOW DOWN TO STOP THAT I REFUSED TO PUT MY CHILDREN IN THE VEHICLE. LAST WEEK AFTER ALMOST CAUSING A FEW ACCIDENTS I ENDED UP PULLING THE MAIN FUSES TO THE ABS. SINCE I HAVE DONE THIS THE ONLY ISSUE I HAVE HAD IS MY SPEEDOMETER ACTING UP. I FEEL THAT FORD NEEDS TO SERIOUSLY LOOK INTO THIS ISSUE. I HAVE ALREADY HAD 5 RECALLS FIXED ON MY VAN AND THIS NEEDS TO BE ANOTHER ONE. *TR

Engine and Engine Cooling
Filed Jul 15, 2014159,288 milesIN

WHILE INVESTIGATING THE 50 MPH FAILURE OF THE PCM MODULE, AND THE ONGOING OFF/ON ACTION OF THE ABS MODULE, I RAN ACROSS WHAT APPEARS TO BE A MISTAKE ON PAGE 43-3 OF THE FOMOCO "2001 WIRING DIAGRAMS/WINDSTAR" MANUAL (FCS-12255-01). I EXCHANGED SEVERAL EMAILS, CASE # CAS-4648613-L1X1R6 CRM:03259000003405, WITH THE FORD CUSTOMER RELATIONS CENTER ABOUT THIS MATTER UNTIL THEY TOLD ME TO CONTACT A DEALER. I SENT THE QUESTIONS TO MY DEALER ASKING FOR CORRECT INFORMATION, BUT THEY HAVEN'T ACKNOWLEDGED MY INQUIRY. WHAT I SUSPECT IS ALL WINDSTAR'S ON THE ROAD TODAY MAY BE OPERATING WITH ONLY ONE-HALF OF THE SCP (J1850 PWM) NETWORK OPERATIONAL. NOW THAT MANY OF THE DEFECTIVE ABS MODULES ARE FAILING, ARE OTHER WINDSTARS IN DANGER OF ENGINE FAILURE AT SPEED LIKE OURS? THE TWO SIMPLE QUESTIONS I ASKED FOMOCO ARE: 1) ARE YOU SURE CIRCUIT 915 (DATA BUS-) SHOULD BE GROUNDED AT THE ABS MODULE? 2) WHAT IS THE PROPER TERMINATION FOR THE FORD DATA BUS (CIRCUITS 914& 915), 120 OHMS, 650 OHMS, 3K OHMS, WHAT AND WHERE?

Service Brakes
Filed Jul 14, 201434,000 milesTX

ABS WARNING LIGHT, LARGE RED BRAKE LIGHT TURNED ON IN INSTRUMENT PANEL PLUS INCREASED BRAKE STOPPING DISTANCE. PROBLEM INTERMITTENT. *TR

SuspensionCrash
Filed Jul 14, 2014236,000 milesNJ

WHILE BACKING OUT OF MY DRIVEWAY THE SUBFRAME FELL OUT OF MY VEHICLE CAUSING THE THROTTLE BODY TO OPEN ALL THE WAY DROPPED OUT OF REVERSE AND WENT INTO DRIVE LOST STEERING ,LOST BRAKES JAMMED VEHICLE INTO PARK TO STOP 1 FOOT FROM TELEPHONE POLE. HAD VEHICLE TOWED TO FORD TOOK 1 WEEK TO HERE ANYTHING FROM THEM ,WAS TOLD I COULD NOT HAVE A RENTAL OR LOANER VEHICLE WHILE THEY HAD MY CAR. CALLED FORD CUSTOMER SERVICE LINE WAS TOLD I COULD ONLY GET RENTAL CAR FOR 1 DAY FOR SUBFRAME AND 1 DAY FOR REAR AXLE RECALL , AS OF 7/14 2014 WAS TOLD I WOULD MAYBE HAVE MY VEHICLE BACK BY NEXT WEEK AFTER FORD EVALUATED MY CAR FOR REPAIRS. I DID NOT RECEIVE A PHONE CALL FROM FORD DEALER UNTIL 7/14/2014. *TR

Service Brakes
Filed Jul 6, 2014172,000 milesIL

DURING NORMAL OPERATION OF VEHICLE AT POSTED DRIVING SPEED LIMITS THE VEHICLES ABS, BRAKE WARNING LIGHTS HAVE CONTINUOUSLY COME ON AFTER DRIVING BEGINS. IT HAS BEEN ALSO NOTED THAT AFTER SEVERAL BRAKE SERVICE INSPECTIONS AND REPAIRS AT MAJOR AUTO REPAIR SHOPS, SUCH AS MIDAS, CARX , AND PEP BOYS. TECHNICIANS HAVE OBSERVED THAT THE BRAKE SYSTEMS MAJOR COMPONENTS AND HARDWARE APPEARED TO HAVE FAILED DUE TO HIGH LEVELS OF CORROSION AND EASILY RUSTING PARTS SUCH AS BRAKE SHOES, PADS, WHEEL CYLINDERS, BRAKE DRUMS, BRAKE LINE HOSES AND CONNECTORS. EACH OF THESE REPAIR SHOPS HAVE INFORMED ME THAT THE REPAIR/ REPLACEMENT OF MANY OF THESE VITAL COMPONENTS WOULD BE EXTREMELY COSTLY TO REPAIR AND COULD RESULT IN SERIOUS INJURIES OR CREATE A HAZARDOUS SITUATION FOR THE VEHICLE'S OPERATOR AND OTHER DRIVERS IF NOT REPAIRED IMMEDIATELY. THE VEHICLES BRAKES AND HARDWARE HAVE BEEN REPLACED MORE THAN THREE TIMES BY ASAE CERTIFIED /QUALIFIED MECHANICS AND THE BRAKE SYSTEMS WARNING LIGHTS CONTINUOUSLY REMAIN ON DURING REGULAR OPERATION. THE REAR BRAKES ARE GRINDING AND WEARING THE BRAKE SHOES DOWN MUCH FASTER THAN THEY DID BEFORE EVEN AFTER REPAIRS HAVE BEEN COMPLETED. CURRENTLY WHEN APPLYING THE BRAKES BEFORE COMING TO A FULL STOP THE BRAKE PEDDLE MUST BE APPLIED AT A DISTANCE OF AT LEAST 30 SECONDS SOONER TO ENSURE A SAFE STOP. I DO BELIEVE THAT THERE IS A HIGH RISK OF CONCERN IN THE FAILURE OF THE FORD WINDSTAR BRAKE SYSTEM OPERATIONS AND A THOROUGH INSPECTION OF THE ABS SYSTEM AND BRAKES INCL

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2001 Ford Windstar → · Every Windstar year → · How the figures are calculated →