Page 16 of 29 · complaints 751–800 of 1,426

2002 Ford Taurus complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Suspension
Filed Sep 28, 200840,000 milesIL

IN 2006, I HAD A FLAT REAR-DRIVER'S SIDE TIRE. I TOOK IT TO BE REPAIRED AT DISCOUNT TIRE, IN PLAINFIELD IL. THE MECHANIC PROMPTLY TOLD ME, AFTER HE HAD AFFIXED THE REPAIRED TIRE, THAT I HAD TWO BROKEN REAR SPRINGS. HE THEN TOLD ME TO CONTACT FORD, AS THE TAURUS HAD BEEN HAVING PROBLEMS WITH THAT PARTICULAR PROBLEM. I WAS NOT IN AN ACCIDENT OR HAD ANY OTHER PROBLEM WITH THE CAR THAT WOULD CAUSE THAT TO HAPPEN. I PHONED FORD IN PLANO, IL. THEN FOLLOWING DAY, AND WAS TOLD THAT MY PARTICULAR VEHICLE WAS NOT COVERED BY FORD FOR THAT PROBLEM. I THINK THAT THIS IS A PROBLEM THAT FORD SHOULD FIX, AS I HAVE DONE NOTHING TO CAUSE IT! *TR

Visibility › Defroster/Defogger/Hvac System
Filed Sep 26, 2008CT

1. DRIVING IN HEAVY RAIN, WASHING THE CAR. 2. THE BLOWER MOTOR RESISTOR FAILS, USUALLY WITHIN 2-3 WEEKS AFTER REPLACEMENT, CAUSING THE FAN TO WORK ONLY ON THE HIGHEST SPEED. BECAUSE THERE IS NO AIR CIRCULATION, WINDSHIELD FOGGING BECOMES A MAJOR PROBLEM ON COLD MORNINGS OR WHEN DRIVING IN RAINY CONDITIONS. TO OVERCOME THIS THE FAN HAS TO RUN ON THE HIGHEST SPEED, BUT THEN THE NOISE INCREASES WHICH MAKES THE RIDE UNCOMFORTABLE IN THE LONG RUN. ALSO THE FAST, CONSTANT BLOWING OF AIR IS DISTRACTING AND UNPLEASANT. 3. THE RESISTOR WAS REPLACED TWICE; THIS TIME WILL ALSO REPLACE THE BLOWER MOTOR. THE OLD PARTS ARE UNAVAILABLE. *TR

Suspension › Front
Filed Sep 24, 200894 milesOH

FRONT SPRING BROKE ON MY 2002 FORD TAURUS. THE BROKEN SPRING SLASHED MY BRAND NEW TIRE. HAD TO HAVE THE VEHICLE TOWED TO A FORD DEALERSHIP. SPRING DAMAGED STRUTS AND ALSO NEEDED TO BE RE-ALIGNED. *TR

Visibility
Filed Sep 24, 200847,000 milesFL

TL*THE CONTACT OWNS A 2002 FORD TAURUS. THE CONTACT STATED THAT THERE WAS A WATER LEAK UNDER THE WINDSHIELD THAT LEAKED ONTO THE PASSENGER SIDE FLOOR AND CREATED A PUDDLE. HE DISCOVERED A RECALL PERTAINING TO THE BLOWER CASE/BLOW MOTOR, BUT NEVER RECEIVED A RECALL NOTICE. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 47,000.

Suspension › Front › Springs › Coil Springs
Filed Sep 22, 200845,000 milesIL

TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE IDLING, THE FRONT DRIVER'S SIDE COIL SPRING FRACTURED AND PUNCTURED THE FRONT TIRE. THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS), ALTHOUGH THE FAILURES WERE IDENTICAL. THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COSTS EXCEEDING $600. HE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 45,000. UPDATED 12/16/08 *CN UPDATED 12/18/08. *JB

Suspension › Front
Filed Sep 21, 200873,000 milesMI

THE LEFT FRONT COIL SPRING BROKE WHILE BACKING OUT OF MY DRIVEWAY. THE COIL SPRING PUNCTURED THE TIRE. UPON INSPECTION THE RIGHT COIL SPRING NEEDED TO BE REPLACED ALSO. WENT TO TAYLOR FORD TO GET REIMBURSED AND WAS INFORMED THAT THE PRIOR YEAR TAURUS WAS COVERED IN A RECALL NOT MY 2002. *TR

Visibility
Filed Sep 15, 200893,376 milesCT

2992 FORD TAURUS SES HEATER BLOWER SWITCH AND SEAL REQUIRED REPLACEMENT FORD DEALER HAD TSB ON SUBJECT AND NEW PARTS NUMBERS TO REPLACE PARTS UPGRADED PARTS. COST $600.00 FORD KNOWS THEY HAVE PROBLEM AND REDESIGNED THE PARTS, BUT WILL NOT STAND UP AND COVER COST. I HAVE OWNED A HONDA AND TOYOTA AND BOTH WOULD HAVE HELPED WITH SIMILAR PROBLEM. IT IS NO WONDER WHY THEY HAVE BECOME THE TOP SELLERS IN USA. I WILL NEVER PURCHASE ANOTHER FORD PRODUCT EVER. THEY NEED TO STAND UP AND BECOME A AUTO MANUFACTURER, NOT WEISEL WORD AROUND THE PROBLEM. IF THE CAUSE OF THE PROBLEM WAS ME THEN I FIX IF THEY CAUSE THEN THEY SHOULD FIX. *TR

Suspension
Filed Sep 15, 200889,000 milesIL

CAR MADE CLUNKING NOISE - SOUNDED LIKE THE CAR WAS GOING TO FALL APART - TOOK IT TO MY MECHANIC - HE INFORMED ME THAT ALL 4 SPRINGS WERE BROKEN. *TR

Equipment › Appliance › Air Conditioner
Filed Sep 14, 2008IN

MY A/C BLOWER MOTOR STOPPED WORKING AND WAS FILLED WITH WATER WITH TRACES OF RUST. I OWN A 2002 FORD TAURUS AND UNDERSTAND MANY PEOPLE HAVE HAD THE SAME ISSUE; JUST RESEARCH THE INTERNET. *TR

Visibility
Filed Sep 13, 200893,000 milesIL

HEATER QUIT BLOWING AIR. WENT TO REPLACE BLOWER MOTOR HAD WATER IN IT. LOOKS LIKE IT HAS BEEN LEAKING FOR LONG TIME. I THOUGHT WATER ON FLOOR WAS WINDOW BEING LEFT OPEN. *TR

Structure
Filed Sep 13, 2008OH

WATER LEAKS INTO PASSENGER FLOOR AREA WHEN IT RAINS. PADDING IS NOW GROWING MOLD. *TR

Suspension
Filed Sep 10, 2008MA

AFTER TODAY I HAVE REPLACED ALL THE COIL SPRINGS MY 2002 FORD TAURUS, WHICH I PURCHASED BRAND NEW. THE FIRST COIL SPRING TO GO WAS A REAR COIL SPRING, FORTUNATELY WHEN IT DECIDED TO GO I WAS DRIVING ON MY STREET. IT GRAZED THE REAR TIRE CAUSING A GIANT RIP. THE CAR WAS STILL UNDER WARRANTY WHEN THIS OCCURRED. THE SECOND COIL (FRONT DRIVERS SIDE) WENT IN MARCH OF 2007, IT BASICALLY BLEW OUT MY TIRE, ON A BUSY STREET. IT CAUSE NEARLY $1500 WORTH OF DAMAGE TODAY MY CAR WENT TO A LOCAL FORD DEALERSHIP FOR SERVICE (UNRELATED TO THE COIL SPRINGS) AND I WAS TOLD I NEED TO REPLACE TWO COIL SPRINGS TO THE TUNE OF OVER $700.00. I UNDERSTAND THAT THERE HAVE BEEN SEVERAL COMPLAINTS OF THIS OCCURRING ON THE 2002 FORD TAURUS. *TR

Suspension › Rear
Filed Sep 9, 200850,000 milesMI

MY 2002 TAURUS' BACK SPRINGS ARE BROKEN, LIKE MANY OTHER TAURUS OWNERS. *TR

Visibility
Filed Sep 9, 200882,000 milesWI

THE FAN BLOWER MOTOR ON MY DAD'S 2003 FORD TAURUS SE WITH ONLY 33,000 MILES AND ON MY 2002 FORD TAURUS SES WITH 82,000 MILES BOTH FAILED RECENTLY. MY DAD PASSED AWAY JULY 7TH AND I WAS ATTEMPTING TO SEAL THE CAR WHEN A PROSPECTIVE BUYER MENTIONED THAT THE FAN WASN'T WORKING. I CHECKED IT OUT AND IT WORK SPORADICALLY. I ENDED UP TAKING IT TO HILLER FORD IN FRANKLIN WI AFTER TALKING TO FORD - THEY WANTED IT DIAGNOSED. THE DEALER REPLACED THE BLOWER MOTOR, RESISTOR AND RAIN HAT WHICH COST $520. THE DAY OF MY DAD'S FUNERAL, THE BLOWER MOTOR ON MY CAR BEGAN TO WORK SPORADICALLY. I TOOK MY CAR TO HILLER FORD AND AUTHORIZED THE REPAIRS TODAY. THE ESTIMATE IS $429 TO REPLACE THE BLOWER MOTOR, RESISTOR AND A SEAL. THE DEALER SERVICE MANAGER STATED THAT IT APPEARS THERE IS A LEAK IN THE POST FOR THE WINDSHIELD AND WATER WAS GETTING BEHIND THE DASH SOAKING THE BLOWER MOTOR UNIT. WHEN I CONTACTED FORD ON AUGUST 22, 2008, THEY CLAIM NEITHER CAR WAS SUBJECT TO THE 2003 WINDSHIELD REPLACEMENT RECALL (NHTSA CAMPAIGN ID # 03V087000). I FIND IT HARD TO BELIEVE THAT FORD IS OFFERING NO RELIEF BECAUSE THEY CLAIM THE CARS WEREN'T SUBJECT TO THE RECALL AND THE WINDSHIELD LEAK ISN'T RELATED TO THE BLOWER MOTOR GOING BAD. I'M OUT ALMOST $1000 IN REPAIR COSTS AND I'VE SEEN MANY COMMENTS FROM OTHER OWNERS WHO HAVE HAD ISSUES WITH THE BLOWER MOTOR AND LEAKS INTO THE PASSENGER COMPARTMENT. *TR

Suspension › Rear
Filed Sep 8, 2008OH

WENT FOR TIRE REPAIR AND WAS INFORMED OF BROKEN SPRING AND TIRE DAMAGE. *TR

Suspension › Front
Filed Sep 6, 200880,000 milesIA

FRONT COIL SPRINGS FAILED AS CAR WAS BEING BACKED OUT OF DRIVE. BROKEN SPRINGS PUNCTURED BOTH FRONT TIRES. DEALER REPORTED THE FAILURE WAS IDENTICAL TO WHAT WAS SEEN UNDER A RECALL FOR PREVIOUS MODEL YEARS FORD TAURUS'S. SINCE THIS VEHICLE WAS NOT COVERED BY THE RECALL, DEALER CHARGED ME FOR NEW COIL SPRINGS AND TIRES. I KEPT THE SPRINGS AND TIRES. THE SPRINGS CLEARLY SHOW SIGNS OF FATIGUE AND CRACKING PRIOR TO FAILURE. *TR

Suspension › Front
Filed Aug 28, 200898,000 milesMI

FRONT DRIVERS SIDE COIL SPRING BROKE WHILE DRIVING. THE SPRING FAILURE RESULTED IN A BROKEN STRUT, LEFT SIDE DRIVE AXLE, AND LEFT SIDE SWAY BAR LINK. *TR

Visibility › Windshield
Filed Aug 27, 2008137,000 milesNC

MY BLOWER SWITCH STOPPED WORKING ON ALL LEVELS BUT HIGH AND I HAVE WATER ON MY PASSENGER SIDE FLOORBOARD WHENEVER IT RAINS, WAS TOLD THAT I WOULD NEED TO REPLACE THE BLOWER SWITCH AND MOTOR. I HAVE NOT REPLACED ANYTHING YET, BUT HAVE BEEN TOLD THAT IT WILL STOP WORKING SOON. I HAVE TWO SMALL CHILDREN AND NEED MY A/C AND HEAT IN MY CAR. I SAW THE SAME ISSUE ALL OVER THE INTERNET AS WHAT IS HAPPENING WITH MY VEHICLE AND WANTED TO HELP GET THIS WATER LEAK PROBLEM WITH THIS CAR TAKEN CARE OF. I WANTED TO MENTION COMPLAINT # 10184014 AND RECALL # 03V087000. I AM NOW HAVING ELECTRICAL ISSUES WITH MY DASH LIGHTS GOING OUT THAT IS NOT FUSE RELATED AND AM CONCERNED THAT IT MAY BE RELATED TO THIS ISSUE. *TR

Visibility › Windshield
Filed Aug 24, 2008120,000 milesFL

WATER APPEARING ON THE FRONT PASSENGER FLOOR MAT, FAILURE OF AC/HEATER BLOWER. VERY NOISY IN THE BEGINNING LIKE BEARINGS FAILING DUE TO WATER GETTING INTO MOTOR. FAN MOTOR NOW NOT OPERATING AT ALL. WATER LEAKAGE MIGHT BE RELATED TO WINDSHIELD RECALL #03V087000. I JUST DISCOVERED THIS WAS POSSIBLY A RECALL ISSUE AND THE MOTOR JUST QUIT WORKING SO I HAVE NOT RESOLVED THIS ISSUE YET. WILL BE CONTACTING THE LOCAL FORD DEALERSHIP TO SEE WHAT THEY WILL DO IF ANYTHING. *TR

Electrical System
Filed Aug 23, 200880,000 milesMN

MY 2002 FORD TAURUS HAD A WATER LEAK IN THE AC/HEATER BLOWER DURING RAIN STORMS. THE DEALER FIXED THE LEAK BUT I HAVE HAD TO REPLACE THE BLOWER MOTOR AND BLOWER MOTOR RESISTOR TWICE. MY BLOWER QUIT RUNNING AGAIN TODAY. MOTOR AND RESISTOR NEED TO BE REPLACED AGAIN. *TR

Suspension › Front
Filed Aug 19, 2008142,024 miles00

I HAVE INVESTIGATED AND DISCOVERED AN UPDATED CUSTOMER SATISFACTION PROGRAM 03M02 - SUPPLEMENT REGARDING ADDITIONAL COVERAGE FOR FRONT COIL SPRINGS ON MY 2002 FORD TAURUS. HOWEVER, I AM UNABLE TO GET ANY SATISFACTION FROM FORD AS TO HOW TO CLAIM THIS. MY ORIGINAL ODI CONFIRMATION NUMBER IS: 10234221. *TR

Suspension › Rear
Filed Aug 18, 2008122,000 milesMN

2002 FORD TAURUS HAS A BROKEN REAR STRUT AND SPRING. I NOTICED ON A VARIETY OF BLOGS/FORUMS THAT THIS WAS/IS A COMMON PROBLEM AND IS POTENTIALLY DANGEROUS. I HAVE NOT REPAIRED YET AND HAVE NOT CONTACTED FORD YET BUT INTEND TO DO SO. *TR

Suspension › Rear
Filed Aug 18, 2008105,001 milesIL

I WAS TOLD MY REAR COIL SPRINGS NEEDED REPLACEMENT. CAR HAS BEEN MAKING RUBBING NOISE. *TR

Suspension › Rear
Filed Aug 10, 2008113,000 milesMI

MY WIFE WAS BACKING OUT OF THE DRIVEWAY WITH THE KIDS IN THE BACK SEAT WHEN A LOUD BANG OCCURRED. IT APPEARS THAT THE DRIVERS SIDE SPRING HAD BEEN BROKEN FOR A SHORT PERIOD OF TIME BECAUSE IT WAS RUBBING A GROOVE INTO THE SIDE WALL OF THE TIRE. THE LOUD BANG MUST HAVE BEEN THE PASSENGER SIDE BREAKING. THE PASSENGER SIDE WOULD HAVE PUNCTURED THE TIRE QUICKLY IF MY WIFE CONTINUED TO DRIVE. I HAVEN'T REPAIRED THE FAILURE YET. *TR

Suspension › Rear
Filed Aug 9, 200890,000 milesMD

I WAS HAVING WORK DONE ON MY 2002 TAURUS WHEN MY MECHANIC PLACED THE CAR ON THE LIFT HE NOTICED THAT MY TWO REAR SPRINGS NEED TO BE REPLACED IMMEDIATELY. THE COST FOR THIS REPAIR WOULD BE $800. *TR

Suspension › Front
Filed Jul 31, 2008MA

STRUT BROKE ON 2002 FORD TAURUS, WHICH IN TURN PUNCTURED TIRE CAUSING THE TIRE TO SHRED, FORD HAS RECALLED THIS IN THE 2001 SERIES BUT NOT IN 2002, YET IT SEEMS TO BE THE SAME ISSUE AND HAVE IMPACTED MANY PEOPLE IN THE SAME MANOR, SO WHY NO RECALL ON THIS YEARS MODEL. IT MAKES NO SENSE TO ME. NOW THIS REPAIR WILL COST OVER 700.00 TO FIX (INCLUDING TIRE REPLACEMENT), SEEMS TO ME (FROM WHAT I READ) THAT THE RECALLS ARE BASED IN PART ON THE IMPACT TO SAFETY, HAD THIS BLOW OUT OCCURRED AT A HIGH RATE OF SPEED ON A HIGHWAY FOR EXAMPLE, IT COULD HAVE BEEN A TRAGEDY, WHY IS FORD NOT RECALLING THIS PROACTIVE TO AVOID A DISASTER, RATHER THAN WHAT APPEARS TO ME THEY ARE WAITING FOR DISASTER BEFORE REACTING (IN MY OPINION OF COURSE). *TR

Suspension › Front
Filed Jul 30, 200882,350 milesMN

2002 TAURUS SES - FRONT COIL SPRING BROKE WHILE PARKED AT WORK. *TR

Electrical System
Filed Jul 29, 200893,237 milesTX

FORD ELECTRICAL SYSTEMS SWITCHING DEVICES CONTINUE TO BE UNDER RATED WHICH RESULTS IN RANDOM VOLTAGE DROPS AND ENGINE STALLS. THE UNDERRATED SWITCHING DEVICE CONTACTS OVERHEAT WHICH RESULTS IN HIGH RESISTANCE WHICH RESULTS IN HIGHER HEAT WITH RESULTS IN HIGH RESISTANCE UNTIL EVENTUALLY THE RESULTS DROPS VOLTAGES BELOW WHAT IS REQUIRED TO OPERATE THE DOWNSTREAM LOAD. THESE DOWN STREAM LOAD TYPICALLY ARE THE HEAD LIGHTS AND COMPONENTS ASSOCIATED WITH SUPPLYING POWER TO THE SPARK PLUGS. ONCE THE DOWNSTREAM DEVICE TURN OFF FROM LOW VOLTAGE THE SWITCHING DEVICE COOLS AND RESUPPLIES THE DOWNSTREAM LOAD WITH ENOUGH VOLTAGE AN CURRENT TO REACTIVE THE DEVICE IN VARYING AMOUNTS OF TIME RANGING FROM INSTANTANEOUSLY TO SEVER MINUTES. I FIST NOTICED THE PROBLEM YEARS AGO IN A 1987 MUSTANG AND THEN SAW IT AGAIN TONIGHT IN A 2002 TAURUS DRIVEN BY MY WIFE. UNTIL THE FAILED SWITCHING DEVICE IS REPLACED THE FREQUENCY OF FAILS AND THE DURATION WILL CONTINUE TO INCREASE. THIS IS CLEARLY A MATERIALS FAILURE AND NEEDS TO BE ADDRESSED. THIS HAS HAD TO HAVE RESULTED IN ENGINE FAILURE WHICH HAS RESULTED IN CRASHES AND / OR DEATHS IF THE PROBLEM HAS NOT BEEN RESOLVED SINCE I FIRST NOTICED IN THE 1987 MUSTANG. *TR

Suspension › Front
Filed Jul 26, 200897,000 milesPA

FORD TAURUS 2002 FRONT SPRING COIL SNAPS AND PUNCTURES FRONT TIRES. LUCKILY THE CAR WAS PARKED OTHERWISE THE INCIDENT COULD HAVE LED TO SEVERE INJURY AND POSSIBLY DEATH. *TR

Suspension › Front
Filed Jul 24, 2008100,000 milesNY

2002 FORD TAURUS FRONT DRIVERS SIDE SPRING BROKE DRIVING THE SPRING INTO THE FRONT TIRE. *TR

Visibility › Windshield
Filed Jul 21, 2008NH

WATER LEAKS ON PASSENGER SIDE FLOOR. READ MANY OTHER BLOGS LOTS OF OTHER COMPLAINTS ABOUT THE SAME THING. *TR

Visibility
Filed Jul 19, 200846,600 milesMA

THE HEATER/AC BLOWER OF MY 2002 FORD TAURUS ONLY WORKS ON HIGH. I WENT TO THE DEALERSHIP TODAY AND RECEIVED AN ESTIMATE TO REPAIR WILL COST ME $660.00. THIS ESTIMATE INCLUDES A "FIX" FOR A KNOWN DESIGN FLAW. EVIDENTLY WATER LEAKS INTO THE VEHICLE FROM SOMEWHERE AROUND WHERE THE WINDSHIELD WIPERS ARE CAUSING DAMAGE TO THE RESISTOR AND MOTOR. I NEED A BLOWER MOTOR, UPDATED (FIX) COWL, AND RESISTOR. *TR

Visibility › Windshield
Filed Jul 18, 200829,000 milesMI

MY VEHICLE HAS A WATER LEAK ON THE PASSENGER SIDE FLOORBOARD. THIS HAPPENS EVERY TIME THERE IS A HARD RAIN. I BELIEVE THERE IS A RECALL NOTICE INVOLVED, NUMBER 03V087000, BUT SUPPOSEDLY MY VEHICLE IS NOT INVOLVED. I WOULD ALSO LIKE TO REFERENCE NHTSA COMPLAINT NUMBER 10184014, WHICH APPARENTLY DEALS WITH THE SAME PROBLEM. *TR

Visibility
Filed Jul 15, 2008118,000 milesNJ

EVERY TIME IT RAINS, MY 2002 FORD TAURUS SE LEAKS INTO THE RIGHT PASSENGER FLOOR BOARD. VARIOUS BULLETIN BOARDS, SHOW THAT NUMEROUS TAURUS VEHICLES LEAK. FORD SHOULD BE RESPONSIBLE FOR THE REPAIR AT NO COST TO THE CONSUMER. LEAKING CAUSES BLOWER TO MALFUNCTION AND/OR NOT OPERATE AT ALL. EXTREMELY COSTLY REPAIR. *TR

Suspension › Front › Springs › Coil Springs
Filed Jul 15, 200870,000 milesMI

TL*THE CONTACT OWNS A 2002 FORD TAURUS. THE CONTACT BACKED APPROXIMATELY TEN FEET OUT OF HER PARKING GARAGE, AND THE COIL SPRING FAILED AND RIPPED THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE HAD TO BE TOWED TO THE DEALER AND THEY REPLACED THE FRONT COIL SPRING, STRUTS, AND FRONT DRIVER'S SIDE TIRE. IN ADDITION, THE VEHICLE WAS ALIGNED. THE REPAIR COSTS WERE $1,300. THE FAILURE MILEAGE WAS 70,000. UPDATED 09/10/08 *BF THE CAM SHAFT POSITION SENSOR WAS REPLACED. UPDATED 09/16/08. *JB

Suspension › Front
Filed Jul 14, 2008142,024 miles00

MY 2002 FORD TAURUS STATION WAGON, BROKEN COIL SPRING ON FRONT SHREDDED TIRE, HAD TO REPLACE BOTH SPRINGS, STRUT AND TIRE. I UNDERSTAND THERE WAS A RECALL ON YEARS 1999-2001, BUT FROM WHAT I'VE DISCOVERED, IT SHOULD HAVE BEEN EXTENDED FOR THE 2002 MODELS AS WELL. *TR

Suspension › Front
Filed Jul 13, 200881,500 milesOH

THE LEFT FRONT SPRING ON THE CAR BROKE WHILE BACKING OUT OF THE DRIVEWAY AND TORE THE ENTIRE INSIDE PORTION OF THE FRONT LEFT TIRE CAUSING THE LEFT SIDE OF THE CAR TO COLLAPSE. THE FORD DEALER REPLACED BOTH FRONT SPRINGS AS WELL AS THE ABS SENSOR WHICH WAS DAMAGED DUE TO THE COLLAPSE. THE CAR WAS DRIVEN HOME BUT THE NEXT MORNING WHEN BACKING OUT OF THE DRIVEWAY THE BRAKES FAILED DUE TO A RUPTURED BREAK LINE, PRESUMABLY ALSO FROM THE BROKEN SPRING. THE DEALERSHIP REPAIRED THAT AT NO COST BUT REFUSED ANY REIMBURSEMENT/REPAIRS FOR THE SPRINGS OR OTHER REPAIRS NECESSITATED BY THE DAMAGE CAUSED DUE TO SPRINGS BREAKING. *TR

Suspension › Rear
Filed Jul 13, 200855,000 milesNY

BOUGHT 2002 FORD TAURUS SEL FROM USED CAR LOT, HAD ABOUT 43,000+ MILES IN EXCELLENT CONDITION. I HAVE HAD THIS CAR LESS THAN A YEAR. IT PRESENTLY HAS 68,000 MILES (700 MILES DRIVEN WEEKLY), ALL HIGHWAY DRIVING. AT ABOUT 55,000 MILES ( I AM GUESSING), I STARTED HEARING A CLUNK. TODAY I WENT TO CHANGE THE BRAKES AND FOUND THE DRIVERS SIDE REAR SUSPENSION LOW TO THE TIRE. I CARRY NO WEIGHT IN THE CAR. I TOOK THE TIRE OFF TO FIND THE SPRING HAD SNAPPED AND COILED AROUND THE STRUT PERCH. THE CAR HAS NOT BEEN ABUSED OR MISTREATED. I FIND IT STRANGE THAT THIS CAR WOULD SNAP A SPRING SO EASILY IN SUCH A SORT TIME. LUCKILY IT DIDN'T POP A TIRE WHILE DRIVING. I HAVE READ UP ON THE INTERNET TO FIND THIS IS A KNOWN PROBLEM FOR THIS YEAR AND MAKE CAR. I HAVE ALSO READ, THAT I SHOULD EXPECT THE FRONT STRUTS TO COLLAPSE. I FEEL FORD SHOULD BE HELD ACCOUNTABLE FOR SELLING A CAR WITH KNOWN DANGEROUS AND POTENTIAL PROBLEMS. THERE SHOULD BE A RECALL ON THESE VEHICLES FOR A POTENTIALLY DANGEROUS AND FAULTY SUSPENSION. I HAVE ALSO BEEN FORCED TO REPLACE THE BLOWER MOTOR TO THE CARS HVAC SYSTEM. THE SYSTEM HAS BEEN WORKING INTERMITTENTLY. I HAVE READ ON THE NET THAT THIS ALSO IS A KNOWN FORD PROBLEM. I AM FORTUNATE THAT I AM A FEDERALLY LICENSED AIRPLANE MECHANIC, THEREFORE I DO MY OWN REPAIRS. THE PARTS IN QUESTION ARE NOT CHEAP, NOR IS MY TIME. FORD NEEDS TO BE FORCED TO REIMBURSE ALL EXPENDITURES TO REPAIR THESE KNOWN PROBLEMS. FORD NEEDS TO RECALL AND ADDRESS THESE KNOWN PROBLEMS. *TR

Engine and Engine Cooling
Filed Jul 11, 200855,000 milesIL

TL*THE CONTACT OWNS A 2002 FORD TAURUS. THE CONTACT TOOK HIS VEHICLE TO THE DEALER BECAUSE THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. HE WAS INFORMED THAT THE REAR COIL SPRING FAILED. THE CONTACT PAID $350 FOR THE REPAIR; HOWEVER, HIS EXTENDED WARRANTY PAID FOR SOME OF THE REPAIR COSTS. THE FAILURE MILEAGE WAS 55,000. UPDATED 09/16/08. *LJ UPDATED 09/18/08. *JB

Child Seat
Filed Jul 10, 2008PA

WHILE I WAS DRIVING DOWN THE ROAD I MADE A LEFT TURN AND MY CAR SEAT TILTED FAR ENOUGH WHERE I HAD TO PULL OVER . THIS WAS AFTER I HAD IT PROFESSONALLY INSTALLED. (RELATED VEHICLE INFORMATION: MODEL YEAR=2002, MAKE=FORD, MODEL=TAURUS). *TR

Power Train › Automatic Transmission
Filed Jul 8, 200868,000 milesSC

TL*THE CONTACT OWNS A 2002 FORD TAURUS. WHILE PULLING OUT OF A GROCERY STORE PARKING LOT AT AN UNKNOWN SPEED, THE TRANSMISSION SUDDENLY STOPPED FUNCTIONING PROPERLY. THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. SHE WAS ABLE TO COAST 50 FEET DOWN THE HILL TO HER HOUSE, WHICH WAS NEAR THE STORE SHE HAD JUST LEFT. ONCE SHE WAS NEAR HER HOME, THE CONTACT'S SON HELPED PUSH THE VEHICLE INTO HER PARKING SPACE. THE VEHICLE WAS STILL RUNNING, BUT THE TRANSMISSION FAILED TO RESPOND. THE VEHICLE WAS TOWED TO RUSSELL'S EXXON, WHERE THE MECHANIC STATED THAT THE GEARS IN THE TRANSMISSION HAD FALLEN APART. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 68,000. UPDATE 09/10/08 *CW UPDATED 09/16/08. *JB

Visibility › Windshield
Filed Jul 8, 200858,000 milesOH

THE FLOOR ON THE PASSENGERS SIDE OF THE CAR WAS EXTREMELY WET AFTER A BIG RAIN AND KEPT GETTING WET FOR A FEW DAYS AFTER THE RAIN. NOTHING WAS DONE, OTHER FORD TAURUS WERE RECALLED FOR THIS PROBLEM BUT NOT MINE. *TR

Suspension › Rear
Filed Jul 7, 200873,000 milesPA

FAILURE OF REAR COIL SPRING. *TR

Suspension › Rear
Filed Jul 6, 200868,000 milesOH

REAR COIL SPRING BROKE. *TR

Structure
Filed Jul 5, 200860,000 milesIN

WATER LEAKS INTO MY 2002 FORD TAURUS. AFTER STORMS THE PASSENGER SIDE FLOOR BOARD WILL BE WET. APPARENTLY THE WATER LEAKS INTO THE CAR AND AFTER PASSING THROUGH THE BLOWER BOX DRIPS ONTO THE CARPET. MY BLOWER RESISTOR FAILED YESTERDAY AS A RESULT OF THE WATER POOLING INTO THE BLOWER MOTOR. THERE ARE NUMEROUS REPORTS OF THIS PROBLEM. FORD SHOULD BE RESPONSIBLE. *TR

Suspension › Rear
Filed Jul 4, 200872,000 milesMA

I WAS HAVING MY TIRE ROTATED AND BALANCED WHEN THE MECHANIC SHOWED MY THAT I HAD A CRACKED REAR DRIVERS COIL SPRING THAT WAS BROKE IN TWO. THE REMAINING SPRING WAS TRAPPING THE BROKEN PIECE. THE BROKEN PIECE WAS STICKING OUT FROM SPRING SEAT AND HAD TURNED A GROOVE INTO MY TIRE. IT WAS ON THE OTHER TIRE AS WELL. I ROTATE AND BALANCE EVERY 3000-4000 MILE, SO THIS MEANS THAT IT HAPPENED BETWEEN 70,000-74,000 MILES. I WILL HAVE TO REPLACE IT QUICKLY GIVEN IT IS VERY DANGEROUS IF THE BROKEN SPRING FRAGMENT SHOULD MOVE AND TURN THE TIRE TO THE POINT OF FAILURE OR PUNCTURE IT. *TR

Suspension › Rear
Filed Jul 2, 200876,800 milesIL

THE BACK DRIVERS SIDE SPRING SNAPPED AND RIPPED A HUGE HOLE INTO MY TIRE. *TR

Suspension › FrontCrash
Filed Jul 1, 200891,000 milesMI

DRIVING HOME FOR A LUNCH BREAK, AND AS I AM DRIVING IT SOUNDS/FEELS LIKE SOMETHING SNAPS I LOST CONTROL OF MY CAR HIT A TREE. GOT OUT OF VEHICLE AND NOTICED THE PASSENGER SIDE FRONT TIRE LOOKED SHREDDED. ONCE TOW AGENCY ARRIVED THEY NOTICED THE FRONT COIL HAD BROKE WHICH WAS THE CAUSE OF THE TIRE BEING SHREDDED. MY VEH IS NOW IN REPAIR AND NEEDING A NEW FRONT COIL. *TR PHONE INTERVIEW UPDATES (JULY 9, 2008): THE CONSUMER SAID THAT IT WAS A CLEAR DAY, THE ROAD WAS DRY AND THERE WAS VERY LITTLE TRAFFIC. SHE WAS TRAVELING AT ABOUT 40 TO 45 MPH ON THE LEFT OF TWO NORTH BOUND LANES. SUDDENLY A CORNER OF THE FRONT OF THE VEHICLE DROPPED AND THE VEHICLE SPUN COUNTER-CLOCKWISE ABOUT 90 DEGREES CROSSING THE TWO SOUTH BOUND LANES, HOPPED OVER THE CURVE (ROUNDED CORNER) AND STRUCK A TREE. THE CONSUMER SAID THAT SHE PAID $900 TO REPLACE THE RIGHT FRONT FENDER. THE CONSUMER INDICATED THAT SHE HAD NO TIME TO REACT TO PREVENT THE CRASH WHEN THE FRONT COIL SPRING BROKE ON HER VEHICLE.

Suspension › Rear
Filed Jun 30, 2008110,000 milesMI

IT WAS AN AVERAGE NORMAL DAY, WHILE BACKING OUT OF MY DRIVE WAY WHEN I HEARD A LOUD BANG. I THOUGHT IT ODD SO I GOT OUT TO MY CAR TO CHECK IF I HAD RAN OVER ANYTHING OR BACKED INTO SOMETHING. AT THAT MOMENT I NOTICE MY CAR WAS SITTING IN THE LOWER THAN USUAL. I REENTERED MY VEHICLE WITH THE INTENT TO CONTINUE ON TO MY DESTINATION. THE CAR PROCEED TO MAKE A LOUD RUBBING SOUND SO I STOPPED WHAT I WAS DOING AND DROVE BACK UP MY DRIVE WAY. I TOOK OFF THE BACK TIRE WHERE I NOTICED THAT THE SPRING HAD SNAPPED AND WAS RUBBING INTO MY BACK TIRE. I CHECKED THE OTHER TIRE AND FOUND OUT THAT IT HAD SNAPPED BOTH OF THE SPRINGS ON MY REAR TIRES AT THE SAME TIME. I HAVE NOT BEEN ABLE TO CORRECT THIS PROBLEM BECAUSE I WORK FOR 7.15 AN HOUR AT A FAST FOOD PLACE. MY FAMILY HAS WORKED FOR FORD FOR 2 GENERATIONS AND I AM VERY DISAPPOINTED WITH THEIR PERFORMANCE. *TR

Suspension › Front
Filed Jun 30, 2008105,000 milesMI

I HAVE A 2002 FORD TAURUS WHICH HAS EXPERIENCED 2 SUSPENSION SPRING FAILURES IN THE LAST YEAR. THE REAR LEFT OCCURRED ABOUT 8 MONTHS AGO AND THE MOST RECENT WAS THE FRONT LEFT ON 6/26/08. THE FRONT SPRING FAILURE WAS IN A PARKING LOT AS I WAS BACKING OUT, WITH THE SPRING PUNCTURING THE TIRE WITH COMPLETE LOSS OF PRESSURE. THE VEHICLE HAS 105K MILES ON IT AND HAS BEEN WELL MAINTAINED AT THE LOCAL FORD DEALERSHIP. IN BOTH CASES THE SPRINGS AND STRUTS WERE REPLACED, ALIGNMENT PERFORMED AND IN THE CASE OF THE FRONT, I HAD TO HAVE TWO NEW TIRES IN ORDER TO HAVE A MATCHED PAIR. *TR

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Ford Taurus → · Every Taurus year → · How the figures are calculated →