2017 Ford Fusion complaints

The redesigned head gasket began to leak coolant into cylinder three causing a misfire and overheating of the engine. She stated the check engine light and the temp light both illuminated. My wife was left on the side of the road until the car could cool down to avoid further damage of fire. The initial indication was only a misfire on 3. I plan on getting a quote for the Ford recommended fix which is replacement of the engine with a new long block. This is a widespread and well known issue that has unfortunately now affected me. The car is available for inspection until I can figure out how to replace the motor with the updated and redesigned long block.

Component: Coolant leaking into motor. It is available for inspection upon request. This is the second motor ford has put in my vehicle with same issue. Both times the vehicle broke down in transit causing us to be a hazard to surrounding traffic and leaving us on the side of the road. Problem has happened in to motors in same vehicle. Both motor malfunctions verified by service centers. First motor was replaced at no cost to us by Ford Motor Company (FMC). They indicated they knew there was an issue with the motor and replaced it; however it took us 4 calls to FMC to get this acknowledgement and assistance. The first three times we called we were told that there was no known issue and it was our problem. Now that the replacement motor is doing the same thing, approximately 2 years/ 50,000 miles later we are in the same situation. Current calls to FMC indicate it is our problem even though the replacement motor is under warranty. Problem has been inspected by Ford dealership service center in addition to a private certified service center, AAA Auto Group. Check engine light appeared both times at the time of breakdown, not any period of time before. All of our documentation is sitting with the vehicle at a Ford dealership at the moment. If this is an issue we can continue wiht NHTSA we will get the service records uploaded ASAP.

The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and shifting into drive(D), the accelerator was depressed; however, the vehicle hesitated before responding as needed. The contact stated that the vehicle only hesitated while accelerating. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 17V427000 (Power Train); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 89,000.

I took my car into the shop because we had a check engine light on and it showed a P0316 code which is a cylinder one misfire. upon inspection and replacement of my spark plugs, there was coolant that was getting into the cylinders and all over the spark plugs. I spoke to the mechanic the mechanic said that this is a known problem for the 2.0 turbo motors for the Ford fusions. I was advised to contact my local Ford dealership and see if there was anything that they can do for a TSB and I contacted Ford Motor Company directly and they are not going to provide financial assistance even though it’s a known problem and is covered for other vin numbers. I have a case number which is CXH02950291. the TSB number is 22–2229 for the long block replacement. That is the only fix for this motor and it is due to a defect in the long block being cracked. I have 4 children and 2 with special needs. I cannot afford an $8-10k cost for a motor replacement. We purchased this vehicle about 5 years ago and the vehicle has roughly 96k miles on it. This is insane. I need help.

The contact owns a 2017 Ford Fusion Energi. The contact stated while parked and attempting to fasten the rear passenger's side and driver's side seat belts, the seat belts failed to retract. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the seat belts could not be ordered because the seat belts had been discontinued. The approximate mileage was 70,000.

The contact owns a 2017 Ford Fusion. The contact stated that after shifting the vehicle from reverse(R) to drive(D), the vehicle failed to accelerate while depressing the accelerator pedal. There was an orange blinking light flashing on the gear selector. The contact stated that the gear selector failed to move, and the vehicle became inoperable. Due to the failure, the vehicle was towed to a dealer and was diagnosed with a defective transmission shifter cable bushing. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 108,000.

I am having a lot of problems with my transmission and torque converter and after some research I’ve seen those are both commonly recalled parts on the 2017 ford fusion. My car only has 67,000 miles on it and I believe it’s too soon for this to be a problem. When I try to accelerate from 2nd to 3rd gear my tachometer shoots up and my car will start doing a jerking motion and won’t accelerate

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that unknown gaskets had malfunctioned, causing fluids to leak into the engine. The engine was currently being replaced. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 75,000.

The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the engine started to vibrate violently. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine block, resulting in damages to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 84,000.

The contact owns a 2017 Ford Fusion. The contact stated that upon the start of the engine, the "Service Engine Now" warning message appeared on the instrument panel. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion and needed an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 49,000.

Steering wheel clock spring is not working. Controls wipers, turn signals, speed control, voice commands, lane aware and allows to toggle thru control settings do not work. Ford doesn’t have part available or an ETA. This part covers vehicles from 2013 thru 2024 so currently vehicles coming down assembly line are using. My car is unusable like this. Aftermarket part is also unavailable. Please help

The contact owns a 2017 Ford Fusion. The contact stated while at the fuel station, the contact's wife attempted to shift from park(P) to drive(D), but the rotary gear shifter failed to turn and was stuck in park(P). The contact met his wife at the gas station and knocked the side of the gear shifter until the vehicle responded as needed. The power train warning light was illuminated. The contact was able to drive to the residence. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 92,000.

See attached document for complaint.

While driving on the highway at 60MPH, the check engine light came on first, then got an overheating issue. Let car cool, then drove city streets and took car to an independent auto repair shop. They read the engine and it had error code P0304. Shop bore scoped into cylinder 4 and found engine coolant. Took to dealer to confirm, they did find that engine coolant was leaking into cylinder 4 and recommended replacing engine long block assembly for $9.25k.

My vehicle 2017 Ford Fusion has a chronic condition. The coolant comes into the engine and causes an engine misfire, which is a very serious problem. The 21n12 customer satisfaction program has already come out, but I bought this car secondhand and it's already out of all conditions. I'm wondering why this issue is not a recall. Many owners of the same car are complaining of the problem and this is a serious life-threatening defect. I think you should include this in the recall right away.

The contact owns a 2017 Ford Fusion. The contact stated that while driving at an undisclosed speed, he noticed white smoke leaking from the exhaust. The check engine warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with coolant intrusion and needed an engine replacement. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

Transmission failed on the highway with no prior signs...check engine light came up and the car would not go to higher gears and RPM was high and loud that i had to pull off the road onto gravel.

My car has been misfiring on the 4th cylinder for since the end of 2023. The first time, I was told that I needed a tune up, I did that. Months later another misfire, said I needed to change the ignition coil, did that. Then I was out of town and it misfired again. My spark plug was changed and I was able to return home. This last time [XXX], it showed another cylinder and crankshaft. I took to dealership and was initially told that I needed a tune up and had swollen lug nuts. Advised I had a tune up at 37,000 miles and car only has approximately 48,000 miles. I then requested car be tested for coolant intrusion. The test was done and a cylinders scoped and was told Yes, that is the case. Now Ford wants me to pay $9,000+ for engine replacement. They state that my VIN is not included in the Customer Satisfaction Program. But this is a known fact to them and are not willing to absorb any of the cost. There is a program for the 1.5 but was told there is no program for 2.0 liter engine which I do not understand if it is the same engine defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling and failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed that there was coolant intrusion into the short block and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 77,000.

The contact owns a 2017 Ford Fusion. The contact stated that after starting the vehicle and attempting to shift the vehicle into drive(D), the gear lever failed to move. The contact stated the yellow wrench symbol warning light was illuminated. The contact called for Roadside assistance, and the tow truck arrived at the residence. The tow truck driver informed the contact that a damaged shifter cable bushing had caused the failure. The contact was advised by the driver that there was a recall associated with the failure and advised the contact to take the vehicle to the dealer. The contact stated that the driver performed temporary repair and the vehicle was driven to a dealer. The dealer diagnosed the vehicle and confirmed that the shifter cable bushing had failed and needed to be replaced. The contact was advised by the dealer that the VIN was not included in NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 86,000.

The contact owns a 2017 Ford Fusion. The contact stated that while attempting to shift from reverse to drive the gear shifter failed to respond. The contact's father and neighbor went underneath the hood of the vehicle and made some adjustments for the gear shifter to operate as needed. The vehicle was taken to the dealer who diagnosed that the shifter cable had failed and needed to be replaced. The shifter cable had been replaced. After receiving the repair, the failure occurred approximately 5 to 6 months later. The vehicle was returned to the dealer and the shifter cable was readjusted. The failure persisted and the dealer readjusted the shifter cable several times due to not being able to determine the cause of the failure. The vehicle had not been repaired. The dealer informed the contact that there were recalls for the same make and model however, for another model year. The contact was unable to determine the NHTSA Campaign. The manufacturer was made aware of the failure and confirmed that the VIN was not included in a recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle shuddered abnormally. The message "Coolant Overheated" was displayed. The vehicle was taken to Firestone, where it was diagnosed with a coolant leak into the cylinder head gasket. The contact was informed that the cylinder head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 104,965.

There was coolant intrusion into my engine which caused the engine to start seizing and misfiring and it also rusted a spark plug into cylinder #4. From my research this seems to be a known and common issue with EcoBoost Ford Fusions (I have a 2017 Ford Fusion 1.5L EcoBoost). This issue apparently can also cause fires and I'm lucky that it didn't happen to me. The Peacock Ford Service Center in Maitland, Florida confirmed to me that this is a known issue. The engine has been inspected by a Firestone as well as the Ford Service Center that i previously mentioned. The only symptom of the failure was the check engine light coming on but the only reason it came on was because the engine started misfiring.

The contact owns a 2017 Ford Fusion. The contact stated that the check engine warning light was illuminated, prompting the contact to drive the vehicle to the local dealer to be diagnosed. The dealer retrieved fault code for a cylinder #2 misfire. The contact was informed that the spark plugs, fuel injectors, and the engine needed to be replaced, due to coolant intrusion into the cylinder head. The contact was informed that the failure might be related to an unknown recall; however, the VIN tool showed no open recalls on the VIN. The spark plugs and fuel injectors were replaced and the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000.

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact had taken the vehicle to an auto parts store where it was diagnosed and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was driven to an independent mechanic who diagnosed the vehicle and determined that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The contact had the vehicle towed to another independent mechanic who confirmed that the engine needed to be replaced. The mechanic advised the contact that the failure was related to Customer Satisfaction Program: 21N12 Coolant Intrusion Into the Short Block (Engine and Engine Cooling). The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 82,000.

According to repair shop check engine light will remain on as anti freeze leaks due to a malfunction in my car. Repair shop states this is not a recall as it is not a safety issue and yet when I put on gas peddle car doesn't auto engage to proper speed. I also don't see how coolant leaking on engine wouldn't be safety issue.

The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle and shifting into drive(D), the gear shifter knob shifted back into park(p) independently. The message "Shift System Fault" was displayed. The contact stated while inspecting the vehicle, the contact noticed that the shift linkage bushing had separated. The contact manually adjusted the cable bushings in order to drive; however, the failure persisted. The dealer was contacted and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact the NHTSA Hotline for assistance. The failure mileage was approximately 180,000.

The contact owns a 2017 Ford Fusion. The contact stated that the gear shifter had failed to move from out of park(P). The vehicle was taken to an unknown dealer where it was diagnosed and determined that the gear shifter had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to the dealer and received a second repair; however, the failure persisted. The vehicle was taken to a certified mechanic who replaced the gear shifter a third time. After the third repair, while driving at various speeds, the vehicle shift into neutral(N) independently, and no longer displayed the proper gear. The contact coasted to the side of the road and turned off and restarted the vehicle to continue driving. The wrench symbol was displayed on the instrument panel, indicating that the vehicle needed to be serviced. The contact research and found NHTSA Campaign Number: 17V427000 (Power Train). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 90,000.

Coolant consumption through the engine due to faulty long block assembly. TSB has been issued but no recall. Ford motor company has known of this issue since at least December 19th 2019. TSB 19-2346

The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 65 MPH, the engine overheated and check engine warning lights illuminated. The contact drove the vehicle to the local dealer, where the vehicle was diagnosed. The contact was informed that coolant had leaked into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 67,000.

My car developed a miss in the engine that continued to get worse. It was inspected at the dealership, Key Scales Ford, in Leesburg, Florida. The check engine light was on and the car showed a code of PO303, misfire in #3 cylinder. It was determined that there was a crack in the block and coolant was entering #3 cylinder. The approximate costs to replace the engine were over $10,000 and the car had a trade-in value of approximately $9,000 so repair out of my pocket was not a smart option. Through research of my own I learned of NHTSA action which had led to a Ford Technical Service Bulletin TSB 21-2134. I contacted the Ford Customer Satisfaction Program and was told my VIN was not included under the TSB, even though it had the exact same problem. Ford refused to participate in any type of resolution despite this being a well-known problem with the 1.5-liter Ecoboost engines. This type of engine failure could lead to being stranded at any time so driving the car further was not a good idea. There was 55,912 miles on this car and the original brake pads outlived the engine. These engines are known to be defective and a problem.

My 2017 Ford Fusion started with a grumble, saw white smoke exhaust. Drove about 6 miles turned off car, restarted the car and the engine light came on. Brought the car a week later to Dons Ford, they diagnosed a coil issue caused the engine light being on. Roughly a $700.00 repair. Few days later engine light came back on. Took it back to the dealer, they said they probably didn't reset the computer, so the computer thinks it still has a problem. They checked and rechecked my issue. This car has been a gem, 69,000 miles. Bought the car because I buy American made, my son worked in Detroit for Ford. Engine light came back on about 5 days later. Diagnoses, you need a new engine. $9,000. They say my car can catch on fire, but the dealer said I can drive it. There is more I could say but that's for a different agency.

The contact owns a 2017 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 77,000.

2017 Ford Fusion with 90,000miles-Check engine light went on in the AM, no drivable concerns noticed. Took fusion to my mechanic, motor had coolant leak into cylinder #4, cylinder #4 had stopped firing. Complete 1.5L engine replacement needed. Engine coolant thermostat house gasket replaced Engine gasket kit/seals replaced Complete Engine assembly performed Removed & replaced 1.5L engine Engine Long Block replaced $7,900.00 in parts and labor Had the engine seized while driving due to this coolant leak catastrophic incident may have incurred with possible death. Found that other Ford models have had a recall for this issue but that 2017 Ford Fusions do not have enough incidents to be included. Extremely dangerous and deadly.

MY 2017 Ford FUSION 2.0 Eco COULD HAVE CAUGHT ON FIRE WITH MY 6 YEAR OLD INSIDE!! I went to start my car & it didn’t want to turn over. Turned car off. Tried again. Started up but sputtered manically..then “kind of” settled down. I was maybe 2 miles down the road && COOLANT TEMP HIGH light turned on. I pulled over immediately turned car off. Checked coolant levels….it was BELOW minimum (NO VISIBLE LEAKS) replaced coolant, car started smoother. 2 days later. I started my car it was a little rough && as I began driving I could see what looked like white smoke coming from exhaust. I looked for a safe place to quickly pull over and the COOLANT TEMP HIGH light dinged on again. I checked levels…again BELOW minimum..this is 2 days AFTER I refilled the coolant….once again there are no visible leaks on the ground. It is the weekend so have NOT made it to dealership. Myself & my 6 year old daughter were in the car && THE ENGINE COULD HAVE BLOWN or caught fire!! This is absolutely unacceptable && unsafe. This is unsafe to the people around me && on the road due to the smoke of the car, possible flames, && sudden STOP. This is BEYOND dangerous. I’m positive after researching that this is coolant intrusion in the engine. I was never informed of this possible issue by Ford. I am a single mother, with one vehicle, this should not be MY BILL especially since I’ve maintained the maintenance on this vehicle regularly. I will be taking my Fusion to the Ford Dealership Monday where I hope Ford w

The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle was losing motive power. The contact depressed the accelerator pedal, and the RPM gauge was rising but the vehicle failed to respond as needed. The contact stated that there was no warning light illuminated. The contact pulled over and stopped the vehicle. The contact turned off and restarted the vehicle; however, the vehicle had not regained normal functionality. The vehicle was towed to a dealer to be diagnosed. The dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.

I had the car about 3 months when the first service light appeared. Misfire - replaced the cylinder. But 2 months later service light came on again for same issue. Ford Dealership said it was coolant intrusion. Car repeatedly overheats. Service engine light comes on/stays on. Temperature gauge will indicate high temp, then will drop to normal seconds later, then shoot to the top again. At times engine will decrease power, and I have to pull over and park until engine cools, no matter where it happens. I don't feel safe driving on the highway, or any distance more than 20 miles or so. I am also afraid to park in the garage at night in case it's too hot. Ford dealership says it needs a new engine. Called Ford Customer Service but my VIN was not on the service action 19B37 or 21N12 (even though it was manufactured at a listed plant on the listed dates) so they would not assist in covering it.

The contact owns a 2017 Ford Fusion. The contact stated while accelerating from a stop, the vehicle stalled with the check engine warning light and several other unknown warning lights illuminated. The vehicle was restarted on the third attempt; however, the failure recurred. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was 156,782.

The vehicle experienced engine failure due to engine coolant intruding into the cylinders. This was formally diagnosed by a Ford Dealership service team after the vehicle broke down on the side of the highway. This is the exact issue outlined in TSB #22-2229. The check engine light was activated indicating there was an issue. I filled up the coolant basin with a gallon of the manufacturer recommended coolant, and within 6 days, all the coolant was gone and the engine shut down when I was driving at approximately 50mph. Ford Corporate will not lend any financial assistance for the repairs, which is a complete engine replacement. This replacement costs between $7,000-$10,000.

The shifter cable bushing that other cars in my year got recalled for is going out. It’s having the same problem that the recalled cars are having but my vin doesn’t fall under it for some reason.

The contact owns a 2017 Ford Fusion. The contact stated while parking the vehicle, the gear shifter failed to shift from drive to park. The contact stated that the gear shifter had seized in neutral. The contact turned off the vehicle. The vehicle was restarted, and the gear shifter was reset. The contact stated that the failure had occurred intermittently. The vehicle was not diagnosed or repaired by an independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

My car is experiencing the issue noted in Technical Service Bulletin 22-2229 (09-June-2022). My car leaks engine coolant into the engine/cylinders causing an excessive draining of coolant, overheating the engine, and shutting off the car. Specifically, my engine overheated and shut off, making the car undriveable. I was forced off the road on a single lane highway with speed limits of 55mph. This occurred at [XXX] on Friday, [XXX]. The area where the care came to rest was not particularly safe due to the narrow roads and high speed limit. The check engine light came on when this issue became a problem. My car was inspected by Bull Valley Ford in Woodstock, IL. They diagnosed that the issue is indeed the same issue in TSB 22-2229. The quoted price to repair is $7,000.00. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Driving on a highway engine began to shake and lose power engine had no problems prior to this all oil changes were up to date. After Engine began shaking violently pulled over on side of road no check engine light was present. Had vehicle towed where even when engine was on no check engine light. After checking the codes with ob2 reader it was determined a cylinder 1 and 2 misfire was present I replaced spark plugs and coil packs and that did not resolve the issue. It was then towed to a repair shop where they confirmed there was catastrophic engine failure including metal in the enigne there were no warning signs that this could happen the dealer and ford have been 0 help except wanting 12,000 to replace the engine

The contact owns a 2017 Ford Fusion. The contact stated while driving at approximately 25 MPH, the engine overheating warning light was illuminated with an audible chime. The contact pulled over and checked under the hood and became aware that the coolant reservoir was nearly empty. The contact refilled the coolant reservoir and restarted the vehicle. The vehicle was shifted into drive (D) but was unable to accelerate above 10 MPH. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that coolant had intruded into the engine block. The mechanic recommended that the engine be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was 139,177.

Was out of town when I went to shift out of Park, and I received a SHIFT SYSTEM FAULT - SERVICE REQUIRED MESSAGE. My car was stuck in reverse and could only shift into neutral. The shift cable bushing had dry rotted and snapped. This item was recalled on previous fusions up to the 2016 model year, yet the same part was used through the 2020 model year. ALL of these items need to be recalled. They are all defective.

The contact owns a 2017 Ford Fusion. The contact stated while the vehicle was parked, the contact connected the battery to the charger and the dead cell warning light illuminated. In addition, the contact stated that the battery failed to charge. The contact stated that even though the vehicle was not started, the gear shifter independently switched from park and reverse. The contact stated when the vehicle started, the vehicle rolled backwards several feet. The contact stated that the failure almost caused him to be pinned up against the wall of the garage, where the vehicle was parked. The contact stated that he used the parking brake to stop the vehicle from moving. The vehicle was towed to the dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 33,500.

Coolant was leaking into the Engine. This is a known issue with this make and model of the Ford Fusion, yet not all the engines were recalled. Ford told us this was a known issue, but we received no notification of this being a potential issue. We have taken our vehicle to Ford since we bought it new in 2017, and nothing was ever said. Now that the engine has the issue that is part of the recall, Ford would not take any responsibility for it and refused to help pay for the repairs. If the engine is doing exactly what the recall was for, then Ford should be held responsible for the repairs.

Transmission went out , 2017 fusion had recall with something with transmission never got notice from

The contact owns a 2017 Ford Fusion. The contact stated that while driving at approximately 35 MPH, the check engine warning light was illuminated. The contact drove the vehicle to a local dealer who diagnosed the vehicle and determined that coolant had leaked into the cylinders. The dealer recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin: 19-2346 Coolant Intrusion into the Cylinders (Engine and Engine Cooling). The failure mileage was approximately 70,000.

The contact owns a 2017 Ford Fusion. The contact stated that while cold starting the vehicle, the vehicle was shaking, vibrating, and idling roughly. The contact turned off and restarted the vehicle to reset the computer. The contact stated that the failure was intermittent but had become a recurring failure. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the cylinders and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 61,000.