2014 Ford Fusion complaints

One of the rear seat belts will lock and not release. After you unlatch it, it doesn’t retract properly. I feel this is unsafe and should be fixed by the manufacturer.

Mu 2014 Ford Fusion Titanium hesitates to start back up after fueling and needs to be repeated multiple times, pumping the gas pedal for a few tries before it eventually stabilizes, accompanied by a very intense odor of exhaust. Final Verdict: Emissions Purge Valve Assembly failure

Many people (including myself) have problems with 2013 to 2016 ford hybrid transmissions. My transmission fails on the well know 14b07 problem, where bearings fail and the car simply gives you a warning a stops in the middle of the road, luckily I had time to push my car to the side, avoiding an accident. Ford should fix this for free once many customers had the same problem. I took my car to a dealership and the answer was to buy a new transmission for over $7000 dollars. They do not even offer a repair for it.

There is an electrical issue where the whole interior/dash system and door panel buttons fault. There is no heat or air flow and the windows will not roll up or down. If the windows are rolled up during summer and it faults the car gets up over 100 degrees quickly. This could kill me and my passengers. Also if it is cold or raining with there being no air flow the front windshield fogs and there is no defrost causing visibility to completely diminish. We have taken to a Ford dealership for repair and they did not fix the issue. This has been an ongoing issue for 2 years. We have also attempted to replace the whole control module and this did not fix the issue. I do not have any more money to put into this car in an attempt to fix the issue and it may not work. This is very unsafe for myself as well as the children in my care with child death tolls growing due to heat exposure in hot cars or freezing in the winter. This is at no fault of my own. No warning signs show on the vehicle prior to this happening.

The contact owns a 2014 Ford Fusion. The contact stated that the Back Over Prevention camera became inoperable. While driving at various speeds, the brake pedal was depressed; however, the vehicle was slow to respond. The oil, door, and truck warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 90,000.

Since receiving the Fusion from the previous owner, there had been a "dead spot" in the middle of the steering. I didn't think anything of it as it didn't have an effect on performance. While driving down the highway, I received a "steering assist failure, service required". The car was operating just fine so we continued home. Upon starting a few days later, the message re-appeared and the steering was tight with the engine running. I put the car in drive and got more warnings, "not in park", "hill assist not", and the steering message. Trying to turn the steering wheel with the engine running was more difficult than an old truck with no power steering. Did not drive the car. After a lot of research, this appears to be a known failure but one not applicable to this VIN #. The Fusion has electronic powering steering (EPS). The main issue is the seal around the shaft that lets water in and either ruins the electronics or rusts the bolts and other parts. Unfortunately if the EPS has failed, it is about a $3,000-$4,000+ repair; quote not from Ford. The EPS alone is about $800-$1,000 re-manufactured or $1,500+ new from Ford. (Ford wouldn't give me a direct quote without seeing the car.) I plan to use a trailer or flatbed to take the car to a dealership to have them look at it in person as well as read the computer codes. Researching further in car forums and Fusion forums online, I found a few people that have had this repair covered under warranty (this car is no longer under wa

Power steering went out without notice of failure or service. Extremely difficult to operate vehicle with no power steering and could easily cause a collision or other accident.

The contact owns a 2014 Ford Fusion. The contact stated while driving 75 MPH, the vehicle would not accelerate to exceed 75 MPH. There was no warning light illuminated. The contact was able to drive home safely. The vehicle was taken to an independent mechanic and the transmission was replaced; however, the failure reoccurred several times. On another occasion while driving 75 MPH, the Service Traction Control and Hill Start Assist Not Available messages were displayed. Additionally, the power steering assist warning light was illuminated and the vehicle lost power steering functionality. The vehicle was taken to the dealer however, no cause for the failure was found. The manufacturer was contacted and informed of the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 68,000.

The contact owns a 2014 Ford Fusion. The contact stated that the vehicle had been overheating. The vehicle displayed a warning that the vehicle was overheating. The contact had taken the vehicle for an inspection and was informed that there was coolant intrusion into cylinders #3 and #4 causing the engine to fail. The contact was informed that the short block needed to be repaired and the head gasket replaced. The contact was informed that the failure might be related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the vehicle could not be repaired due to parts being on backorder. The manufacturer was made aware of the failure and confirmed that there was no recall or warranty coverage on the vehicle. The approximate failure mileage was 69,000.

2014 Ford Fusion hybrid bought brand new, ordered it out of the catalog and have been the only owners. Passed it on down to my husband when I purchased a different Ford in 2019. He started the vehicle, backed out of a parking space and began to drive home from a family event. Suddenly he reported he had to turn the steering wheel extremely hard to make the curves on a very winding road! He immediately slowed down and noticed AdvanceTrac system and Steering Safety alerts come up on the dashboard as well as something about Incline Assist. Both of our children were with him! I could have lost my entire family yesterday, on my youngest's birthday!!! Unfortunately it occurred after 5pm on a Saturday so I haven't gotten in touch with anyone at the Ford manufacturer or local service shop to have it inspected or an estimate for repair. I'm so thankful my family made it home safely but extremely upset with Ford after reading the multiple number of reports of the same thing happening on the same year and model! I have always stood by the Brand, buying only from them and attending Ford only car shows! I seriously don't know what to think right now.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V011000 (Service Brakes, Hydraulic) and the vehicle was taken to the dealer for the recall repair. However, upon picking up the vehicle and driving, the vehicle would not exceed 40 MPH. The contact stated that the accelerator pedal was depressed but the vehicle failed to respond. Additionally, the vehicle started surging. The brake pedal was depressed but the vehicle failed to respond and decelerated independently. The contact was able to drive back to the dealer and parked the vehicle. The dealer completed unknown repairs on the vehicle. The contact was then able to drive to her residence without any further issues. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,152.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 35 MPH, the vehicle almost stalled. The contact stopped at the stop light and turned the vehicle off and on twice before continuing to drive to the residence. There were no warning lights illuminated. The contact stated that the next attempt to drive the vehicle, the gear shifter failed to shift out of park(P). The vehicle was unable to be started. The approximate failure mileage was 60,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. Prior to the failure, the dealer was made aware of the issue; however, the dealer informed the contact that they would not perform the recall repair until the transmission shifter cable bushing was fractured. The contact stated that while the gear shifter was in park(P), the vehicle rolled backward, nearly causing a collision. The contact applied the parking brake and stopped the vehicle from rolling. AAA arrived on the scene and informed the contact after an inspection, that the transmission shifter cable bushing was fractured. AAA applied electric tape to the damaged transmission shifter cable bushing. The contact was able to drive to her residence; however, the gear shifter indicated that the vehicle was in neutral(N) while it was parked with the parking brake applied. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

Brake hose broke and vehicle has only 54228 miles on it.

The contact owned a 2014 Ford Fusion. The contact stated that the vehicle had a recall remedy had been completed on the vehicle relating to the transmission. The contact stated that a low oil pressure had been detected. The contact took the vehicle to the dealer who stated that the master mechanic had to inspect the vehicle. The contact stated the appointment with the master mechanic had not been completed as of yet. The contact stated that since the making of their appointment while driving when they heard a loud pop noise come from the vehicle. The contact noticed smoke coming from the rear end of the vehicle. The contact then coasted to the side of the road where the vehicle completely shut off. Another person nearby noticed the vehicle had caught on fire underneath the hood of the vehicle. The fire department arrived and put out the fire. A police report was filed and a case number was provided. There were no injuries and no medical attention. The vehicle was towed and deemed totaled due to the engine being completely melted. The manufacturer was made aware of the failure and referred them to the NHTSA Hotline. The approximate failure mileage was unknown.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 75 MPH, the vehicle park shift warning light illuminated and the vehicle inadvertently stopped. The vehicle was towed to the dealer and diagnosed with an inside bushing wiring failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,000.

I have an Electronic Brake System in my Ford Fusion. I rarely use the function. However, when entering into my vehicle, the Electronic Brake System is flashing BRAKE repeatedly, even when I never placed it in that function when turning off my car prior. I went to get my car tested and nothing was found. No problem codes. This may be a defect with the car itself.

The right front (passenger side) brake line burst. I started the engine and felt that the brake pedal would not move. When I pressed the brake pedal a second time it went all the way to the floor. Shortly after the brake pedal pushed to the floor the low brake oil warning appeared on the dash. I then looked under the car and I could see brake fluid all over the ground. Fortunately this didn't happen a little earlier in the day when my wife was driving in Boston and on Interstate 93. The results could have been very serious! I have found many existing complaints on the internet and there is already a recall for a couple of Ford vehicles (https://static.nhtsa.gov/odi/rcl/2020/RCMN-20V469-7118.pdf) that should be expanded to cover Ford Fusions.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 45 MPH, the vehicle started to hesitate while attempting to accelerate. The vehicle then lost motive power and stalled. During the failure the message, "Stop Slowly" was displayed. Additionally, while operating the vehicle, a loud grinding noise was present due to the parking brake being activated. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 140,000.

2014 FORD FUSION. CONSUMER WRITES IN REGARD TO NHTSA SAFETY RECALL 22V-011 THE CONSUMER STATED THE DEALERSHIP WOULD NEED TO KEEP THE VEHICLE FOR 3-4 DAYS. THE CONSUMER UNABLE TO ATTAIN A RENTAL VEHICLE. THE DEALER SUGGESTED CALLING BACK AT LATER TIME TO HAVE THE REPAIR COMPLETED.

The Ford Electronic Power Assisted Steering failed. It failed while the vehicle was parked, so no one was put at risk. The problem has been confirmed by a Ford dealer. The component has been inspected by a Ford service center. No, there was no warning lamps, messages, or other symptoms of the problem prior to the failure.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after the vehicle was parked in their driveway, turned the vehicle off, and exited the vehicle it suddenly began rolling backward and came to a stop by crashing into the neighbor's tree. No warning lights were illuminated. No air bags deployed. There were no injuries and no medical attention was needed. There was damage done to the rear end of the vehicle. The vehicle was not towed. A police report was not filed. The contact had not informed the dealer of the incident. The manufacturer was made aware of the failure. The approximate failure mileage was 105,000.

The contact owns a 2014 Ford Fusion. The contact stated while his wife was driving approximately 55 MPH, she felt that the brake pedal was soft whenever depressed. The contact's wife pulled off the highway and parked. The contact's wife placed the vehicle in park(P) and started to pump the brake pedal and stated that the brake warning light illuminated. The contact had the vehicle towed to the residence and he examined the brake lines and observed that the front passenger’s side brake hose had ruptured. The contact replaced the brake hose with the OEM manufactured part. The vehicle was not taken to a dealer or independent mechanic. The vehicle had been repaired. The manufacturer had not been informed of the failure. The failure mileage was 138,800.

The contact owns a 2014 Ford Fusion. The contact stated while driving up an incline, the brake pedal was depressed when he felt a pop on his foot from the brake pedal; then without warning the brakes failed to operate as needed. The brake pedal then went to the floor. The contact then stated that he had to apply pressure while depressing the brake pedal but failed to completely stop the vehicle. The contact also stated that he exited the vehicle to check the front of the vehicle when he noticed that brake fluid was leaking from the vehicle in a puddle. The vehicle was towed to the residence and then towed to an independent mechanic where it was diagnosed that the brake line hose failed and needed to be replaced. Additionally, the contact stated that on several occasions he heard a putting noise, and the vehicle would start to shake. The contact also stated that each time he refueled, the vehicle failed to immediately restart. The contact would then rev the engine for the vehicle to accelerate then the RPM would decrease and the vehicle would lose motive power and stall. The check engine warning light was illuminated. The contact stated that he performed a diagnostic test on the vehicle and determined that the canister purge valve solenoid had failed. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 121,000.

The fuel door hinge is broken. The fuel door will come open while driving the vehicle. The door is loose and after researching this, it is a common problem for everyone with a 2014 ford fusion.

The contact owns a 2014 Ford Fusion. The contact stated that the vehicle experienced the death wobble while driving above 60 MPH. The contact stated that the rack and pinon was moving from left to right while driving. The contact stated that while reversing out of the driveway, there was a loud thud coming from underneath the vehicle. The contact then took the vehicle to the dealer to be repaired under NHTSA Campaign Number: 15V250000 (Steering). The dealer confirmed that the bolts fractured and the rack and pinon were fractured. The dealer diagnosed the vehicle and determined that the steering gear needed to be replaced; however, the dealer refused to repair the vehicle free of charge as stated in the recall. The manufacturer was made aware of the failure. The manufacturer agreed with the dealer. The approximate failure mileage was 88,750.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 30 MPH, the ABS, traction control module, and steering column control module warning lights illuminated. The vehicle was driven to the dealer and diagnosed with steering column control module failure. The dealer reprogrammed the steering column control module; however, the failure reoccurred. The manufacturer was notified of the failure. The approximate failure mileage was 114,713.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle overheated with smoke coming from underneath the hood. The vehicle was towed to an independent mechanic who diagnosed that there was coolant leaking into the engine. The mechanic informed the contact that the engine needed to be replaced. The vehicle was then towed to the dealer; however, the vehicle was not yet diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to tow the vehicle to the dealer. The failure mileage was approximately 37,000.

Front brake line failed and lost brakes while pulling in to garage causing petal to go down to floor. Contacted Ford dealer and was told that only 2015 on up were covered by recall. this is a life safety issue that needs to be fixed. I replaced both front brake lines on my own.

The contact owns a 2014 Ford Fusion. The contact stated while his wife was driving approximately 35 MPH, the wife heard a crunching noise from the vehicle's front end and then the power steering stopped functioning. The contact stated his wife observed numerous unknown warning lights were illuminated. The contact's wife pulled over safely and had the vehicle towed to a dealer. The dealer stated that the vehicle had a power steering failure and determined that the steering rack needed to be replaced and reprogram the vehicle computer. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 88,000.

The contact owns a 2014 Ford Fusion. The contact stated that while shifting gears, the vehicle failed to shift into the correct gear position.. While the vehicle was parked, the vehicle rolled away. The engine warning light was illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA Hotline. The failure mileage was approximately 165,100.

The car had been driven about 5 minutes and then there was a complete loss of brakes. Because the vehicle is a PHEV there was regen braking to help slow the vehicle and get it off the road. We towed the vehicle to a Ford dealer where it took 5 weeks for them to determine the problem and fix. The dealer said it required a new wiring harness and charged approx $550. It is very disturbing that a wiring harness failure (electrical) should cause a complete loss of braking control — something that should have mechanical backup safety mechanisms.

Brake hose ruptured. It was confirmed and already replaced by an independent service center so it is not available for inspection. My safety and others’ safety was put at risk with the inability to stop the vehicle in motion as expected. There were no warning messages/lamps/symptoms prior to failure or after failure.

The front passenger side brake hose failed without warning. When I stepped on the brake the pedal went down to the floor. The fluid was leaking out, but was able to make it home. I informed the dealer, but they indicated there was no recall in place. I had the hose replaced. About 6 months later the Front Driver side brake hose failed in the same way. Again the brake pedal went down to the floor and was able to make it home. Again looked for any recall notice and found none. I had the hose replaced.

*Car shifts hard when transitioning into second gear. *The hard shift causes a bit of whip lash *No *No *No warning lamps, messages or other symptoms. This has been ongoing issue for the last year. Other Ford Fusion owners have expressed the same issue with their vehicles. *A transmission flush was done at 140k miles

Coolant is leaking into the engine causing the engine to fail. The engine is going to have to be replaced. This is a known problem in the 2013 to 2019 Ford Fusions. Ford refuses to he'll with the issue.

I was driving down the highway when My car suddenly popped up a “hill start assist not available” “service AdvanceTrac” and “Steering loss stop safely” as my car completely lost all steering while merging almost causing me to wreck.

My car has a recall and there is. It a fix for is yet and the dealer won’t give me a rental until I get it fixed and I’m out of a car basically because it’s unsafe to drive

The power steering failed on my 2014 Ford Fusion. As I was driving I received a system alert and pulled over within a mile - the power steering was still functioning at this time. I pulled into a parking lot and turned the car off. When I restarted the car there were multiple similar alerts and the power steering was not functioning and the steering was locked up - almost impossible to move. Even the tow truck driver commented on how he was unable to budge it. I am lucky that I was able to pull over and park my car before the power steering failed. I had to get it towed to a local repair shop and they confirmed that the problem was corrosion in the fasteners or bolts of the electric power steering motor that caused the power steering motor to become dislodged. They informed me that there was a service bulletin out for this particular issue on Ford Fusions and to try to contact Ford about it. There is a recall for 2014 Ford Fusions regarding this issue but my VIN did not fall in the recall so Ford will not help with it. The repair shop was unable to do anything so I now have to have the car towed another 30 miles to a Ford dealership. The repair shop also told me as they were looking into it that the part alone would have cost $1200 and there will be additional programming needed.

I took my Ford Fusion in for its 50000 mile maintenance. The tech was unable to remove the lug nuts because they were swollen due to the poor design by Ford. I had to replace all 20 lug nuts at a cost of $200. If I did not replace them I would be unable to change a flat tire if I were to have one.

The contact owns a 2014 Ford Fusion. The contact stated that after refueling the vehicle, the check engine warning light illuminated. Additionally, the vehicle made an abnormal noise while starting. The contact was concerned that he had carbon monoxide poisoning related to a faulty canister purge valve. However, no medical attention was received. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 129,800.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 5 MPH and pulling out of a parking lot, an audible alarm in the vehicle activated. The contact stated that the vehicle then lost power steering functionality. The contact towed the vehicle to a certified mechanic who stated that the failure was related to high friction within the power steering. The bolts that held the module to the rack had severe rust. The contact was informed that the power steering needed to be repaired or replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under a service bulletin or a recall. The approximate failure mileage was 170,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 45 MPH, the power steering assist warning light illuminated. The contact stated that the steering wheel became difficult to maneuver while attempting to change lanes. The contact pulled over safely to the side of the road. The vehicle was towed to the residence; then driven by a family member to the local dealer. The dealer diagnosed a failure with the electric steering gear. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not included in NHTSA Campaign Number 19V632000 (Steering). The approximate failure mileage was 105,000.

The engine would not product power from stop to driving speed. This became evident when we were trying to accelerate to make a left turn through oncoming traffic. We were almost in an accident as the car / engine would not accelerate under partial or wide open throttle. I had my wife, child, and a child's friend in the vehicle at the time this issue first occurred. The Vehicle is currently in my position in front of my house. It is available for inspection if needed. The vehicle was inspected and was shown to have no compression in cylinder #2. This was causing a misfire in cylinder #2. This was causing the loss of power. There were no indicators prior to the loss of power. This vehicle was in the same shop a month and half prior to replace a water pump and belt.

It literally does what the recall says and mine isn’t covered? It jumps between second gear. The brakes do not automatically start working for like 5 seconds after starting it, you feel like you will go out into the road because it will not stop. Hill assist light is Constantly coming on which triggers abs brakes light and service light to come on and looks like a damn Christmas tree because the dash has so many lights on at night. You guys say it isn’t under these recalls?

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 25 MPH, the engine failed and inadvertently shutdown. There were no warning lights illuminated. The vehicle was towed to the local mechanic who determined a failure with the camshaft, metal shaving in the oil, a fractured timing chain, and faulty transmission. The vehicle was not repaired. The contact believed the failure might be related to NHTSA Campaign Number 22V413000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.

I first bought my 2014 Ford Fusion in 2020, a few months later the electronic power steering failed and locked up while the vehicle was in motion going 45MPH on the highway. Luckily, I was able to pull over far enough to wait for a tow truck to take me to a repair shop a couple miles away. The repair shop told me I needed my electric power steering rack and pinion replaced, they quoted me $2000 for parts, labor and realignment. I got my vehicle towed to my father's house as I do not have that kind of money and proceeded to order my own electronic power steering rack and pinion online which cost me $682.76 which my dad and I installed together. Fast forward 2 years later my power steering is starting to stiffen up again while driving and likes to 'stick' to the side I am turning the steering wheel to. This is a serious safety hazard which can and will end up putting someone in the ICU or even cause death. Ford Motor Company NEEDS to issue a recall for the electronic power steering in the 2013-2016 Ford Fusion vehicles. I will more than likely need to replace mine again just after 2 years of replacing it, I do not have the money to replace my power steering every 2 years. The first time this happened my car was at 76,000 miles and now at 107,400 miles it is happening again. I have read countless complaints online about this exact issue for the 2013-2016 Ford Fusion vehicles of all trim levels. PLEASE start an investigation and make Ford Motor Company issue a recall, I am beggin

This recall has already been reported; however, IT IS NOT safe to drive my vehicle and I would not recommend anyone else driving theirs. My car stalled on my as I was in traffic, this could have ended up in a very bad situation. I need someone to contact me ASAP [XXX]. Your recall notice states Ford HAS NOT issued instructions to not drive. You all have a lawsuit waiting to happen. People should NOT BE driving their cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

While commuting to work the car randomly caught fire lost brakes and steering

The contact's son owns a 2014 Ford Fusion. The contact stated that while her husband was in the vehicle located on an incline and reversing, the brake pedal was applied but they failed to respond and crashed into an unknown vehicle. The driver looked under the hood and noticed the oil was low. There were no warning lights illuminated. There was no reported injuries, fire, or air bag deployment. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 28,000. The VIN was not available.