2014 Ford Fusion complaints

"Temporarily lost communication with climate system". This fault has appeared several times. When it comes up, no controls in the vehicle work. This includes ac/heater, windows and radio. My daughter had to drive home from work last week with no ac and no means of putting the windows down. The temperature in the car was pushing 100 degrees. This is not safe and it's not the first time. You can get online and find many examples of the same issue on several models. When I spoke to the local Ford dealer service department, they had no answer.

Vehicle showing signs of coolant leak with no visible of signs of coolant on ground. Check engine light came on and running rough on startup and high speeds. White smoke and sputtering under load. Took to local mechanic and had signs of coolant in #3 cylinder. Replaced all spark plugs and ignition coils along with thermostat and pressure tested. Vehicle still throwing codes and having heavy misfires in #3 cylinder with coolant loss. Stated will need a new long block. Vin number not covered by recall. But Def needs to be.

The contact owns a 2014 Ford Fusion. The contact stated that while driving out of the residence driveway at approximately 2 MPH, the traction assists and ABS braking assist warning lights illuminated. The contact stated that the steering wheel then seized. The contact turned off and restarted the vehicle and the vehicle regained steering functionality. The contact stated that the failure was intermittent but had become a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The failure mileage was 184,513.

The contact's girlfriend owns a 2014 Ford Fusion. The contact stated that while his girlfriend was driving at various speeds, the check engine warning light illuminated. Additionally, the driver noticed that there was coolant leaking onto her foot while depressing the accelerator pedal. The contact stated that coolant was leaking onto the accelerator pedal and floorboard. The local dealer and a secondary dealer, Prosper Ford (2200 W University Dr, Prosper, TX 75078 – (214)736-7779), were notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 200,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust, and the check engine warning light was illuminated. The contact also stated that the vehicle was consuming an excessive amount of coolant; however, there were no visual coolant leaks found. The vehicle was towed to two independent mechanics for confirmation, where the vehicle was diagnosed with a coolant leak and a blown head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not eligible for coverage under the Technical Service Bulletin: 20-2100. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 111,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the exhaust pipes of the vehicle would abnormally blow white smoke. The check engine temperature warning light had been illuminated. The vehicle was taken to a local dealer where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic for a second opinion where it was diagnosed that there was a coolant intrusion. The contact was informed of TSB: 22-2322. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2014 Ford Fusion. The contact stated while starting the vehicle, there was a significant amount of white smoke coming out of the exhaust pipe. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine block. The dealer recommended the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) because the VIN was not included. The failure mileage was approximately 102,330.

The contact owns a 2014 Ford Fusion. The contact stated that while stopped in a parking lot with the engine running, the steering wheel independently started turning to the left. The contact stated that the Hill Start Assist, stabili-trak, and Loss of Power Steering Assist messages were displayed. The contact stated that the steering wheel was very difficult to turn. The contact stated there was smoke coming from under the hood. The contact turned off the vehicle and after opening the hood, the contact observed power steering fluid leaking onto the exhaust manifold. The contact had not taken the vehicle to a dealer nor an independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

My car when it is parked it will randomly pop the trunk. A lot of issues I’m seeing is ford fusions 2014 and up! Few of my friends are having the same issues especially with keyless entry pad it’s causing issues from water damage or heat causing the car to to this! Their needs to be recall on that cause kids doors aren’t locking properly I have kids I had someone almost steal my car cause my trunk was popped open by itself! This is my second time reporting this I have [XXX] [XXX] and [XXX] I need my car! Can yall please fix this issue INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Fusion. The contact stated that while his wife was driving 25 MPH, the Hill Assist warning light illuminated, prompting the driver to return to the residence. After a visual inspection, the contact became aware that the rear brake lights failed to turn off and remained illuminated continuously even without the brake pedal being depressed. There were no warning lights illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Safety Recall 22S02, Supplement #1. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 155,000.

Took the car in for a forced recall it was the bushing on the transmission and now our transmission failed when it had showed no problems. The service department is claiming no fault.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There were two unknown warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a failure in the steering wheel. The vehicle was not repaired. A local dealer was also contacted, and confirmed the vehicle was not under recall. The contact related the failure to NTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 109,000.

The contact owns a 2014 Ford Fusion. The contact stated that the vehicle was taken to the dealer to be serviced. The contact stated while picking up the vehicle, the check engine warning light was illuminated. The dealer was notified of the failure. The dealer diagnosed that the O2 sensors had failed and informed the contact that a fee would be charged for the repairs. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 132,819.

Coolant intrusion - engine needs to be replaced.

My vehicle has lost all power steering, and is giving notice that steering assist fault service is required. The vehicle also is manufactured and produced during they same time recall notice 19S26 came out, however, Ford is stating the VIN is not associated with that recall.

I recently noticed that the bolt that secures the steering wheel to the steering column has become loose. This seems to be the same problem for which a recall was issued but my vehicle wasn't included in the recall. I haven't had anyone look at it yet because it just started coming loose.

The contact owns a 2014 Ford Fusion. The contact stated that the "Engine Coolant Overtemperature" message had flashed on the instrument panel while driving at an unknown speed. The contact added coolant to the coolant reservoir because the coolant level was low. Two days later, the vehicle started to jerk and hesitate upon the depression of the accelerator pedal with the check engine warning light illuminated. The vehicle was taken to the dealer where it was discovered that coolant had saturated the entire engine which resulted in engine failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which was linked to the failure. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle related to the engine. The vehicle remained in the possession of the dealer. The failure mileage was approximately 162,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving 10 MPH around a curve, the steering wheel seized. The contact stated that several unknown warning lights were illuminated. There were abnormal beeping and chiming sounds detected. Additionally, the mileage changed from 54,529 to 88,529 without the vehicle being driven. The contact was able to park the vehicle. The vehicle was taken to an independent mechanic, who determined that the failure was due to the rack and pinion assembly and steering mechanism. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and opened a case. The failure mileage was approximately 88,529.

Complete loss of steering and transmission slips/shifts hard.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost power steering assist and an unknown warning light was illuminated. The vehicle was towed to an independent mechanic who related the failure with NHTSA Campaign Number: 19V632000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 190,000.

I currently believe that the break pedal bumper has failed. My brake tail lights are permanently on, even when the car is off & unoccupied. My cruise control has been disabled and throttle control has been sporadic. The accelerator pedal does not respond properly when driving, it will either give no response or a sudden surge of power (Usually up to 5000 RPM), cause unsafe driving conditions and the inability to maintain accurate control of the speed of the vehicle. This may be because the vehicle thinks the brake is constantly being pressed. The vehicle is also a push button start and I can start it without pressing the brake, which leads me to believe it thinks the brake is always on. I've read there was a recall previously for brake bumpers, but it did not cover my location. I believe that recall needs to be expanded. I have found a yellowed (from age, was probably clear) chunk of a rubber washer/gasket on my floor board under the brake pedal. I have my vehicle scheduled to be looked at by a Ford dealer on Tuesday the 18th. There are no warning lights, messages, or anything else that indicates that the vehicle believes there is an issue. I can instruct the Ford dealership to hold onto the part, if it is the issue and if the NHTSA wants it, assuming I get a response prior to my appointment.

Was departing in my vehicle for work, only got a short distance from my home and experienced a sudden loss of power steering. Vehicle became extremely difficult to steer and I was fortunate that there was not much traffic or was not at speed or in the middle of a turn when it happened. I have not yet taken it for service, it just happened, and when I searched the issue I found this has happened to many 14 Fusion owners but my vehicle VIN is not on the recall list. The dash lit up with a number of warnings: STEERING LOSS STOP SAFELY, SERVICE ADVANCETRAC, STEERING FAULT. The only symptom that I can remember before the incident happening this morning was the feel of small bump of reistance in the steering wheel as I was turning last night on my way home.

The contact owns a 2014 Ford Fusion. The contact stated while driving 55-65 MPH, the engine made an abnormal revving sound. The contact stated that the check engine warning light was illuminated. The contact stated upon arriving to the residence and inspecting the vehicle, she noticed that there was a significant amount of air coming out of the gas tank flap. The contact stated that the failure occurred when the gas tank was less than half tank full. Additionally, the contact stated that after refueling the vehicle at the gas station, the vehicle failed to start up immediately. The contact stated that the accelerator pedal had to be depressed several times to start. Additionally, the contact stated that the rearview camera image was inaccurate and displayed objects and pedestrians on the opposite side of where they were physically located. The contact also stated that the rear-view camera image turned black intermittently while reversing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an unknown recall for the fuel tank and canister purge valve inspection and repair. The failure mileage was approximately 180,000.

The rear brake and 3rd taillights turn on and won't go off. This presents a danger to other drivers, as they are not able to tell if I am braking or not. The lights won't turn off even after the car is off

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, the oil pressure warning light illuminated, and the vehicle lost motive power. There was smoke coming from the exhaust pipe, and upon inspection, the exhaust pipe was wet. The contact checked the engine oil level and added water to the coolant reservoir. The vehicle was restarted and was driven to the residence. The failure recurred, and the vehicle coasted into the driveway. The vehicle was diagnosed by an independent mechanic at the residence, and it was determined there was a blown head gasket and coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 209,000.

I own a 2014 Ford Fusion. While driving at a slow speed, the "Engine Coolant Overtemperature" warning light illuminated. The vehicle was taken to a dealer where the water pump, thermostat, a/c hoses was replaced; however, several days later while driving 65 MPH, the "Engine Coolant Overtemperature" warning light illuminated, and the vehicle stalled. Due to the failure, the vehicle has been towed back twice to the dealer where the mechanic discovered a coolant intrusion into an engine cylinder. The mechanic informed me that the engine needed to be replaced. The vehicle was not repaired. The failure mileage 69k

I have 2014 ford fusion SE. Here lately my car has randomly been unlocking itself not only that popping trunk as well. I have took the time replacing the key fob battery first the checking lock adapters to my doors and also my keypad. I have it checked out. Yet nobody knows. I’m [XXX] with two kids this is very stress as a single parent trust that car is ensured locks it’s not. Yall need to do recall and fix this. I did speak with police department stating issues filing a report I didn’t have number but they said it documentation INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Loss of power steering. I had my car diagnosed at a ford dealership. They said I need a new steering rack and pinion. This is a very expensive fix for me. Upon doing some research I see this has been an issue for many other owners of the ford fusion.

My steering will is loose- I understand there is a recall #18S08 the dealer has no information about this recall

The contact owns a 2014 Ford Fusion. The contact stated that while driving at a slow speed, the "Engine Coolant Overtemperature" warning light illuminated. The vehicle was taken to a dealer where the water pump was replaced; however, several days later while driving 65 MPH, the "Engine Coolant Overtemperature" warning light illuminated, and the vehicle stalled. Due to the failure, the vehicle was towed back to the dealer where the mechanic discovered a coolant intrusion into an engine cylinder. The mechanic informed the contact that the engine needed to be replaced. The manufacturer was notified of the failure and a case was filed. The contact was then referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was unknown.

I was going about 30mph going straight, when all of a sudden a warning popped up on my dash stating, “steering assist fault service required”. Steering was very difficult and stiff. Once parked and turned off vehicle, warning went away.

The contact owns a 2014 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel was loose to the touch and was not securely attached to the steering column. The vehicle was taken to the local mechanic who diagnosed that the steering wheel retaining bolt had failed and needed to be replaced. The vehicle was not repaired. The contact was advised to notify the local dealer regarding NHTSA Campaign Number: 18V167000 (Steering). After contacting the local dealer, the contact was informed that the VIN was not included in the recall. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 115,000.

The contact's wife owns a 2014 Ford Fusion. The contact stated that his wife started the vehicle, and the Service Advance Track and Steering Loss Stop Safely messages flashed on the instrument panel. The contact's wife attempted to exit the parking lot; however, the steering wheel was locked in place. The contact was called to the scene; however, despite using excessive force, the contact could not steer the vehicle due to the failure. Due to the failure, the vehicle was initially towed to the residence and was later towed to an independent mechanic where the vehicle was diagnosed with a defective power steering rack and pinion. The dealer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 19V632000 (Steering); the contact was given an estimate for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 80,000.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering was seized. The power steering failure warning light illuminated. The vehicle was unable to be driven and remained at the location where the failure occurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 277,000.

The flex plate on my vehicle was cracked. Which damaged the transmission pump. We heard what sounded like a box of rocks which quickly got louder and louder we took the car to the dealer the next day. We had no other warnings something was wrong no engine light or anything. Had this plate broken completely we likely would have crashed and our small children could have been hurt. We took it to our local Ford dealer who diagnosed the issue, but would want over $6000 to fix the issue, on top of the $225 we paid to get the issue diagnosed. So for the forseable future we have no safe vehicle.

In January 2024, while driving the Ford Fusion, I lost power (when I pressed the gas, it would accelerate). I pulled over the best I could (on a 2 lane road, no shoulder, at night). I found that my vehicle had no coolant; it had an oil change within the last 2 months and all fluids were topped off. It was towed to my mechanic and I had to call family for a ride. It was found that the coolant had leaked and burned out, thereby overheating, warping the block/head (placing it in limp mode). It was not holding compression or fluid. For a new engine and installation, I paid $6,800.67. Tonight ([XXX]) my "check manual" wrench light came on and I pulled over to find the coolant was near empty. I was an hour away from home, at night, with my younger brother in the car, in Reno, NV. It was scary waiting for my family to drive an hour to come get me. I paid $97 to have it towed (insurance paid $500). It is now awaiting a second inspection. I just bought this car in 2023 from CarMax with only 55k miles. Now I cannot get to work or college if someone will not borrow me a car and will be forced to walk (not to work, it's 30 miles away). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I bought Ford Fusion Hybrid 2014 from Marine County Ford [XXX] (@51,000+ miles) The car was inspected & in “good condition”. In 5 months, 6/2022 (@61,000+ miles) I noticed a barely distinguishable noise. My mechanic discovered a tiny leak in transmission. There were NO leaks under car. This “tiny” leak took 2.0L of transmission fluid to fill, so the car was ALMOST OUT of transmission fluid. There was NO warning on the dashboard. Mechanic said the leak had to be 6-12 months old since the hole was small it had to take long time for all fluid to leak out. Same day while driving on FREEWAY, the vehicle suddenly started shaking and became almost uncontrollable, then Dashboard displayed “stop immediately”. I barely managed to steer it to the closest exit. It turned out the bearing (VERY small part) was completely destroyed & because of it the WHOLE unit needed to be replaced. It’s a huge unit 1/3 size of the car. Both dealer and FORD said the car was out of warranties (warranty issued only for 8 years/100,000 miles) not applicable @61,000 miles. They also denied coverage with extended 90 days warranty, even tho mechanic stated the leak was old. Ford has this transmission issue listed in their TSB which means it’s a KNOWN DEFECT to the dealer. The repair cost was 1/2 of car value. But Ford dealers do NOT disclose this. I did replace transmission in 8/2022, with my mechanic with the unit from used car with 54,000 miles on it, “tested and certified by the “SWEngines”, a national parts

Engine light came on and coolant temp started to go up and down. Made it home, and started it before worm, started emitting white smoke and had it towed to a dealer. Was told by Ford there was coolant intrusion into cylinder 3 and 4. Was informed this was a common problem by the dealership.

The contact owns a 2014 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Fusion. The contact stated that while the vehicle was parked, he noticed fluid leaking onto the ground. The vehicle was taken to the dealer, where it was diagnosed that coolant was leaking into the engine short block. The dealer determined that the short block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The failure mileage was approximately 148,000.

The contact's wife owns a 2014 Ford Fusion. The contact stated while his wife was driving on the freeway at an undisclosed speed, the vehicle failed to go over the speed of 25 MPH. The contact stated that the check engine and an unknown yellow gear icon warning lights illuminated. The contact merged to the side of the road and restarted the vehicle after 10 minutes. The contact was able to drive the vehicle home but the continued not being able to drive over 25 MPH. The contact's wife also mentioned that the vehicle was restarted on multiple occasions. The contact's wife mentioned while starting up, there was a clanking noise coming from the engine. The contact received notification of NHTSA Campaign Number 18V471000: (Power Train). The vehicle was taken to an independent transmission mechanic where it was diagnosed with a coolant leak causing the engine to need to be replaced. A dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure, however, the contact was informed that the vehicle was not included in a recall. The failure mileage was approximately 103,010.

The contact's partner owns a 2014 Ford Fusion. The contact stated that while driving at slower speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that on one occasion while driving 70 MPH, the vehicle stalled while depressing the accelerator pedal to the floorboard. The contact stated that the transmission eventually re-engaged, and the contact drove the vehicle to the dealer. The dealer performed a diagnostic test and informed the contact that the transmission had failed. The manufacturer was notified of the failure and informed the contact that there were no recalls or warranties on the vehicle. The vehicle was not repaired and remained with the dealer. The failure mileage was unknown.

The contact owns a 2014 Ford Fusion. The contact stated that while her husband was driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating; after which, the vehicle lost motive power. The driver was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was taken to an independent mechanic, who determined that coolant intrusion in cylinder #4 resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 89,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving at approximately 35 MPH she observed that the vehicle symbol with squiggle lines and the plain vehicle symbol had illuminated. The contact stated that the steering was very difficult to turn. The contact stated she pulled off of the road and turned the vehicle off and on and the power steering functionality returned. The contact stated that the failure was intermittent at first but was now a recurring failure. The contact stated that during the last failure, she was unable to regain power steering by turning the vehicle off and on. The contact stated that she drove the vehicle to a local dealer. The dealer had not yet diagnosed the vehicle and the vehicle was not repaired. The manufacturer was informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The failure mileage was approximately 1,300.

The contact owns a 2014 Ford Fusion. The contact stated that when his friend placed the vehicle in the park position on an inclined parking lot, the vehicle rolled back 30 seconds after the driver exited the vehicle. The vehicle collided with another vehicle. A police report was not taken. The vehicle was not diagnosed or repaired. The contact believed the failure was associated with NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving approximately 65 MPH, the "Hill Assist" and "service power steering" warning lights illuminated. The contact stated that the steering wheel seemed to have frozen. The contact stated that he had no control over the vehicle. The contact stated that the vehicle was moving independently to the left and to the right and he struggled to maintain the vehicle in the correct lane. The contact was able to pull over and turned the vehicle on and off several times, however the power steering functionality had failed. The contact was able to drive the vehicle to a dealer. The contact stated that the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was not informed of the failure. The failure mileage was approximately 64,000.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at an undisclosed speed, she became aware that the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the electric power steering assist motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000.

The contact owns a 2014 Ford Fusion. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The contact stated that the failure recurred while driving. There was no warning light illuminated. Additionally, the contact stated that there was an abnormal chemical and burning odor inside the cabin. The vehicle was taken to an independent mechanic, where it was diagnosed that the engine had failed. The vehicle was taken to two other independent mechanics, where the same assessment was made. Additionally, the contact was informed that the generation of heat caused by the friction between the two pistons led to the engine failure. Additionally, the contact was informed that there was coolant intrusion in the engine. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,950.

The contact owns a 2014 Ford Fusion. The contact stated that on various occasions while driving at approximately 30 MPH, the contact noticed a burning odor coming inside the cabin. The vehicle was towed to an independent mechanic where power steering fluid was added to the vehicle. The contact stated that while driving, the power steering became inoperable. The vehicle was steered to the side of the road. The vehicle was then towed to a dealer where it was diagnosed that the wiring harness burned causing the power steering to go out and a wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

Coolant began leaking into the engine causing engine failure