Page 24 of 27 · complaints 1,151–1,200 of 1,334

2014 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Engine
Filed Mar 30, 201776,000 milesMN

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 30 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK VIOLENTLY. THE ENGINE STALLED, BUT WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.

Steering
Filed Mar 29, 201719,000 milesMI

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 55 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE VEERED AND JERKED TO THE RIGHT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

Unknown or Other
Filed Mar 29, 201740,000 milesPA

HEADLINER FALLING. THE HEADLINER IS FALLING AT THE EDGE OF THE DOORS AND ALL AROUND THE SUNROOF. IT SAGGED SO BADLY BEHIND THE SUNROOF THAT IT DETACHED FROM THE ROOF AND WAS BLOCKING MY REAR VIEW IN THE MIRROR. WORRIED THAT IT COULD FALL AWAY FROM ROOF COMPLETELY AND CAUSE AN ACCIDENT. FROM ONLINE SEARCHES IT IS A COMMON ISSUE.

Electrical System
Filed Mar 23, 201759,000 milesMD

THE O2 SENSOR HAS BURNT OUT, & HAS BEEN BURNT OUT FOR A WHILE. AFTER REFUELING AT ANY GAS STATION THE VEHICLE WILL NOT START UP IMMEDIATELY AFTER THE KEY IS TURNED. IT TAKES SEVERAL ATTEMPTS TO GET THE ENGINE TO RECIEVE FUEL & TO TURN OVER, AND EVEN THEN IT STRUGGLES TO START UP OR KEEP RUNNING. I HAVE TRIED DIFFERENT PATTERNS OF PRESSING THE GAS PEDAL, ALTERNATING PRESSURE & TIME WITHOUT FINDING A RELIABLE METHOD. THE VEHICLE HAS TURNED OFF IF I DO NOT KEEP THE MPH ABOVE 15MPH FOR AT LEAST 10 MINUTES, & IF I STOP FOR LONGER THAN 60SECONDS, IT SOMETIMES TURNS OFF. THIS HAS CAUSED ISSUES IN LIGHT TRAFFIC, ESPECIALLY WITH THE DIFFERENCE IN SPEED BETWEEN MY CAR SHUTTING OFF & COASTING, & CARS PASSING AT 25MPH OR GREATER. THE DEALERSHIP REFUSES TO ACKNOWLEDGE THAT THE O2 SENSOR HAS ISSUES, BUT MY PERSONAL MECHANIC HAD CONFIRMED THE ISSUE AFTER I HAD THE VEHICLE INSPECTED AT A BRANCH OF THE AUTOMOTIVE REPAIR CHAIN MIDAS. AFTER HAVING THE SENSOR REPLACED AT MEINEKE IN SEPT 2016, IT BURNT OUT AGAIN IN OCTOBER 2016. ATTACHED IS THE REPAIR RECIEPT WHICH WE FINALLY FOUND TODAY WHILE PACKING FOR OUR MOVE.

Seat Belts
Filed Mar 21, 2017CA

I RECEIVED A LETTER IN JANUARY STATING THAT MY VEHICLE WAS BEING RECALL DUE TO SAFETY SEAT BEAT ISSUE. I HAVE NOT RECEIVE ANY UPDATE REGARDING THE RECALLS. I AM DRIVING AROUND IN A UNSAFE VEHICLE.

Seat Belts
Filed Mar 21, 2017IL

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.

Unknown or Other
Filed Mar 13, 201739,041 milesND

I CAN HEAR "WATER" SLOSHING WHEN STARTING, STOPPING AND TURNING CORNER. WHEN I SLOW DOWN THE HEATER BLOWER COOLS. WHEN I STOP, THE DRIVERS SIDE COOLS MORE AND THE PASSENGER SIDE IS LIKE HAVING VENTS OPEN IN WINTER. THERE ARE NOT DUAL AIR TEMPERATURE CONTROLS. THE RADIATOR FLUID IS COMPLETELY FULL.

Latches/Locks/Linkages › Doors › Latch
Filed Mar 10, 201724,500 milesTX

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHEN THE CONTACT ATTEMPTED TO CLOSE THE FRONT PASSENGER SIDE DOOR, IT FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,500.

Seat Belts
Filed Mar 6, 2017MI

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body
Filed Mar 6, 201737,000 milesTX

I HAVE A BROKEN PAWL SPRING IN MY BACK RIGHT DOOR WHICH STOPS MY DOOR FROM LATCHING CLOSED, THERE IS AN OPEN RECALL ON THAT PART BUT FORD REFUSES TO ACKNOWLEDGE MY CLAIM AND HANGS UP ON ME WHEN ASKED.

Steering
Filed Mar 2, 201774,000 milesFL

THE STEERING BOX FAILED AND NEEDED REPLACEMENT. I FOUND A RECALL ON THE BOLTS FOR THIS BOX AND THE ASSOCIATE AT THE DEALERSHIP TOLD US THAT THIS HAS HAPPENED MANY TIMES ON THESE CARS AND WHILE DRIVING. LUCKILY THIS WAS NOT THE CASE FOR US BUT I FEEL IT SHOULD BE REVIEWED FOR POSSIBLE DEFECT AND RECALL.

Steering
Filed Feb 27, 201727,700 milesME

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 55 MPH, THE "POWER STEERING FAILURE STOP NOW" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN HOME. THE DEALER DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED THE APPROXIMATE FAILURE MILEAGE WAS 27,700. UPDATED 06/02/17*LJ *CN

Electrical System
Filed Feb 27, 201761,426 milesGA

TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER STARTING THE ENGINE AND REMOVING THE KEY FROM THE IGNITION SWITCH, THE VEHICLE CONTINUED TO OPERATE NORMALLY. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V736000 (ELECTRICAL SYSTEM). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 61,426.

Seat Belts
Filed Feb 27, 2017TX

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED. PARTS DISTRIBUTION DISCONNECT.

Steering
Filed Feb 16, 201755,000 milesSC

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE PARKED, A "VEHICLE SHUT OFF" WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHUT OFF. THE VEHICLE WAS ABLE TO RESTART, BUT THE ELECTRONIC POWER STEERING SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000...UPDATED 05/05/17 *BF *CN

Engine
Filed Feb 15, 201781,415 milesAZ

OUR 2014 FORD FUSION HAS 81415.5 MILES AND LAST NIGHT WE LOST POWER WHILE DRIVING, THE ACCELERATOR WAS UNRESPONSIVE AND THE ENGINE WAS IDLING REAL ROUGH. SO WE GOT IT HOME AND INTO OUR GARAGE NOW THE CAR WHEN TRYING TO START IT JUST SPUTTERS AND DIES. FORD SAID HO WELL, ITS YOUR PROBLEM.

Service Brakes
Filed Feb 14, 201720,000 milesCA

YOU MAY OCCASIONALLY EXPERIENCE LOW/SOFT BRAKE PEDAL AT TIMES OF ENGAGEMENT, AFTER HITTING A BUMP, DIP, OR TURNING ON A CURVED ROAD. BRAKE PEDAL MAY BE PUSHED DOWN TO THE FLOOR WITH LITTLE TO NO BRAKING POWER.

Electronic Stability Control (esc)
Filed Feb 9, 201786,500 milesIN

I PULLED OUT OF MY DRIVEWAY AND DECIDED TO CHECK MY MAIL. I DROVE UP ONTO THE CURB TO ACCESS MY MAILBOX. AS I WAS ABOUT TO PULL AWAY A VEHICLE APPROACHED CAUSING ME TO SUDDENLY STOP AS THE WHEEL WAS DESCENDING THE CURB. WARNING LIGHTS FLASHED & BELLS SOUNDED. I RECEIVED MESSAGES THAT MY ADVANCETRAC HAD FAILED & THAT THE HILLSIDE ASSIST HAD FAILED. I NOW HAVE 2 WARNING LIGHTS STILL ILLUMINATED ON MY DASH REGARDING TRACTION CONTROL. THE POWER STEERING IS NOT LONGER FUNCTIONAL. I CHECKED THINGS OUT SUPERFICIALLY AND SAW NO FLUID LEAKS, NO PARTS HANGING OFF, AND NO OBVIOUS SIGNS OF PROBLEMS.

Seat Belts
Filed Feb 6, 2017FL

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/09/17*LJ *CN

Seat Belts
Filed Jan 25, 2017SC

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT OWNERS WOULD RECEIVE A SECOND NOTICE IN THE SECOND QUARTER OF 2017 WHEN THE PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Engine
Filed Jan 21, 201735,000 milesTN

ENGINE RANDOMLY STALLS WHILE DRIVING IN LOW AND HIGH SPEEDS. THE CAR IS UNDER 40,000 MILES AND HAVE BEEN FAITHFULLY SERVICED. NO ENGINE LIGHT PRESENT.

Electronic Stability Control (esc)
Filed Jan 15, 201731,890 milesAL

"NEW RACK AND PINION SYSTEM ORDERED FOR VEHICLE. SCHEDULED MAINTENANCE TO INSTALL NEW FORD FUSION STEERING GEAR RACK PINION IS SET TO TAKE PLACE AT RIVER TOWN FORD COLUMBUS,GA ON THE DATE OF 21 JAN 2017. CURRENT HEALTH REPORT WAS DONE 10 JAN. 2017. CUSTOMER WAS INFORMED ON 7 JAN. 2017 THAT THE CAR IS STILL SAFE TO DRIVE AFTER THE DEALER'S DIAGNOSES. AFTER A WEEK AND AFTER THE CUSTOMER SCHEDULED APPOINTMENT DATE, 7 JAN 2017, FOR INITIAL DIAGNOSES MORE FAILURES OCCURRED; ON THE DATE OF 14 JAN 2017, DRIVING WITH THE FAULTY FORD FUSION STEERING GEAR RACK PINION STILL INSTALLED HAS CAUSED FURTHER MALFUNCTION OF THE TRACTION CONTROL, IT FAILS TO TURN ON, AND THE FORWARD COLLISION WARNING SYSTEM HAS ALSO FAILED. THE CUSTOMER FEARS THAT THE MALFUNCTIONING OF THE TRACTION CONTROL SYSTEM WILL BE USED TO PLACE FAULT ON THE CUSTOMER FOR THE FAILURE OF THE 2014 FORD FUSION STEERING GEAR RACK PINION EVEN THOUGH THE CAR IS STILL UNDER WARRANTY AT 31991 MILES. SAFETY FEATURES TRACTION CONTROL AND COLLISION WARNING SYSTEM FAILURE INDICATES THE FORD FUSION STEERING GEAR RACK PINION MAYBE FAULTY AFTER 30,000 PLUS MILES; THIS IS A ROAD SAFETY ISSUE AND THE FAILURE OF THE FORD FUSION STEERING GEAR RACK PINION PLACES THE VEHICLE OUT OF COMPLIANCE WITH 571.126 STANDARD NO. 126; ELECTRONIC STABILITY CONTROL SYSTEMS FOR LIGHT VEHICLES ("NHTSA 33-12" STANDARDS (HTTPS://WWW.GPO.GOV/FDSYS/PKG/FR-2015-06-23/PDF/2015-14127.PDF) ). SUGGEST RECALL OR FURTHER TESTING OF MALFUNCTIONING FORD FUSION STEERING GE

Structure › Body
Filed Jan 10, 201722,000 milesFL

THE LATCH ON THE DRIVER'S SIDE FRONT DOOR STOPPED WORKING, CAUSING THE DRIVER'S FRONT DOOR TO NOT LATCH SHUT. APPARENTLY MY CAR IS NOT COVERED IN THE EXISTING RECALL FOR THIS ISSUE. THE CAR WAS STATIONARY WHEN THIS ISSUE FIRST OCCURRED.

Electronic Stability Control (esc)
Filed Jan 7, 201731,200 milesAL

"SUSPENSION KNOCK WHILE TURNING THE WHEEL; THE WHEELS STICKS DURING SHARP TURN INS TO THE LEFT AND RIGHT WHILE IN MOTION." "THE KNOCK IS ALSO HAPPENING WHILE THE CAR IS STATIONARY TURNING THE WHEELS TO EITHER SIDE LEFT OR RIGHT; THE WHEELS STICK." "AT HIGHWAY SPEEDS THE SOUND CAN NOT BE HEARD BUT THE CAR DOES HANDLE ODDLY AS A RESULT FROM THE SUSPENSION ISSUES." "AT LOW SPEEDS THE SOUND CAN BE HEARD WHEN TRUING THE WHEEL ALL THE WAY TO THE LEFT AND RIGHT, THE WHEELS WILL STICK DURING THIS PROCESS." "ALSO, THE STEERING IS LOOSE AND HAS SOME PLAY; STABILITY CONTROL MAY NEED TO BE INSPECTED DUE TO THE ODD DRIVING HABITS AT LOW TO HIGHWAY SPEEDS. THIS ALL TOOK PLACE TODAY 6 JAN 2017, DUE TO THE CUSTOMERS FEAR THE VEHICLE WAS UNSAFE, IT WAS INSPECTED BY A NEAR BY MECHANIC "TIRE ENGINEERS" THE CAR IS AT 31,200+ MILES AND HAVING MECHANICAL ISSUES WITH THE SUSPENSION. "THIS IS ONE OF MANY TIMES THE CAR HAS HAD A "FRONT END SUSPENSION ISSUE"; ATTEMPTS TO FIX THE VEHICLE AT A DEALER (OPELIKA FORD) HAVE ENDED IN FAILURE TO PROVIDE WARRANTY PARTS TO REPLACE FAULTY PARTS IN THE PAST. SINCE OPELIKA FORD DID NOT INSPECT THE VEHICLE, 2014 FORD FUSION AWD SEDAN, ON 6 JAN 2017 AN APPOINT WAS MADE FOR 11 JAN 2017 TO INSPECT THE VEHICLE AT THAT DEALER, NO WALK-INS ALLOWED; UNCLEAR IF THE CAR WAS SAFE THE CUSTOMER DROVE THE VEHICLE TO ANOTHER DEALER IN COLUMBUS, GA. ANOTHER APPOINTMENT WAS SET FOR SATURDAY 7 JAN 2017 TO DIAGNOSES SUSPENSION ISSUES. THERE IS A 36,000 MILES MANUFACTURE WARRANTY. TH

Service Brakes
Filed Dec 27, 201615,500 milesIA

THE FIRST TIME I DROVE THIS CAR ON LESS THAN ONE INCH OF SNOW, IT SLID THROUGH TURN. I WAS DRIVING WEST ON HWY 30 AT AROUND 40 M.P.H., SLOWED AND ENTERED TURNING LANE TO TURN NORTH ONTO HWY 21. WHEN I BRAKE, CAR SLID SO I APPLIED BRAKES A LITTLE FIRMER. THE ABS WERE ACTIVE AND MAKING THE BING-BING-BING NOISE THEY MAKE, BUT CAR SLID THROUGH NORTHBOUND LANE, STOPPING FINALLY WITH CAR OVER YELLOW CENTER LINE OF SOUTHBOUND HWY 21 TRAFFIC. THANK GOD THERE WAS NO CAR SITTING AT THE INTERSECTION, BECAUSE I WOULD HAVE HIT THEIR DRIVER'S SIDE. I HAVE HAD ZIMMERMAN FORD IN CEDAR RAPIDS, IA LOOK AT MY BRAKES TWICE NOW, WITH NO RESOLUTION. I EVEN REPLACED TIRES AFTER THIS EVENT AND HAD ONE OF THEIR SERVICEMEN TELL ME THEY HAD THE SAME ISSUE WITH HIS FUSION. HE TOO, REPLACED THE TIRES, WHICH HAD NO EFFECT. THE BRAKES GRAB WITH FORCE WHENEVER THEY GET MOISTURE ON THEM, FROM RAIN, DEW, OR SNOW. THE DEALER HAS BEEN MADE AWARE OF THIS ISSUE, BUT DON'T CARE. I FEEL I AM GOING TO DIE IN THIS CAR AND AM SCARED TO DEATH TO DRIVE IT IN ANOTHER IOWA WINTER, BUT HAVE NO CHOICE. THE TRACTION CONTROL SUCKS ALSO, THE CAR SPINS ON WET GRASS OR RAINY INTERSECTIONS, AND EVEN SHALLOW MUD PUDDLES. I FEEL THE BRAKES AND TRACTION CONTROL ON THESE FUSIONS REQUIRE INVESTIGATION BEFORE SOMEONE LOSES THEIR LIFE FROM THESE ISSUES. THANK YOU *TR

Structure › Body
Filed Dec 26, 201645,000 milesCA

CAR DOOR LATCH UNEXPECTEDLY STOPPED WORKING. I PARKED AT A CONVIENT STORE AND CLOSED MY DOOR. MY DOOR WILL NOT STAY CLOSED AND NOW I CAN NOT SECURE MY CAR, NOR CAN I SAFELY DRIVE THE VEHICLE.

Electrical System
Filed Dec 22, 201643,000 milesCA

COMPLETE ELECTRICAL POWER FAILURE DUE TO PERSISTENT DRAIN ON BATTERY. AFTER JUMPSTART, CAR WAS OPERATIONAL; HOWEVER, THERE IS INTERMITTENT FAILURE WHEN THE CAR IS NOT IN USE FOR 24 HOURS. INTERMITTENT HARD FAULT WITH DTC P0887 IN SOBDMC (SECONDARY ON BOARD DIAGNOSTICS MODEL C). BELOW ARE A SUBSET OF DTC CODES: DTC MODULE B10D7:87 BCM B1287:11 BCM P0887:00 SOBDM-C P1934:87 BCM P1A10:00 BCM U0140:00 PSCM U3001:00 BECM U3003:13 PSCM U3003:16 BECM U3003:16 BCM THERE IS LIMITED COVERAGE BY THE MANUFACTURE (POST 36K MILES) AND THE CONSUMER IS RESPONSIBLE FOR THE EXTENSIVE DIAGNOSTICS AND REPAIR. THE COMPLEXITY OF THE PLUG IN HYBRID CAR AND THE CURRENT SERVICE MODEL ARE INCONSISTENT. THIS IS A BIGGER PROBLEM THAN MOST RECOGNIZE.

Steering
Filed Dec 9, 201647,000 milesIA

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING FAILED. THE STEERING ASSIST AND STABILIZER WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER PROGRAMMING NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. THE VIN WAS NOT AVAILABLE.

Power Train
Filed Dec 6, 201688,476 milesCA

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE ATTEMPTING TO PARK THE VEHICLE, IT WOULD NOT REGISTER IN PARK AND THE LOW FUEL INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE WOULD NOT SHIFT INTO DRIVE OR REVERSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,476.

Electrical System
Filed Dec 5, 201651,000 milesNJ

WHILE DRIVING I HAD TOTAL LOSS OF POWER AND CAR SHUT OFF. IT HAPPENED 3 TIMES IN A TWO DAY SPAN. *TR

Seat Belts
Filed Dec 5, 201624,000 milesCA

THE SEAT BELT WARNING SYSTEM WILL NOT ACTIVATE ONCE THE CAR GOES ABOVE 6 MPH. I HAVE HANDICAPPED SON WHO ACCIDENTALLY UNPLUGGED HIS SEAT BELT AND I HAD NOT INDICATION. NO CAR I HAVE EVER OWNED FUNCTIONS LIKE THIS REGARDING SEAT BELT WARNING.

Power Train
Filed Dec 5, 201633,000 milesAL

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE ATTEMPTING TO SHIFT THE GEAR SHIFTER TO THE DESIRED GEAR, THE VEHICLE JERKED. THE CONTACT ALSO MENTIONED THAT THE STEERING WHEEL WAS VERY LOOSE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER, THE DETAILS OF THE DIAGNOSIS COULD NOT BE PROVIDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL COLUMN NEEDED TO BE REPLACED. THE DIAGNOSIS FOR THE TRANSMISSION HAD NOT YET BEEN DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.

Engine
Filed Dec 2, 201648,250 milesCT

THE CAR WILL SHUT OFF (NO POWER, NO ENGINE) WHILE DRIVING. THIS OCCURS RANDOMLY AND HAS OCCURRED MULTIPLE TIMES. I HAVE BROUGHT THE CAR IN TO FORD - BUT THEY NEVER SUCCESSFULLY REPAIRED IT. FORTUNATELY - IT HAS ALWAYS OCCURRED IN LIGHT TRAFFIC - BUT IT IS SCARY AND I FEAR IT WILL HAPPEN IN HEAVY TRAFFIC SOMEDAY I MIGHT BE SERIOUSLY INJURED. *TR

Steering
Filed Nov 30, 201657,000 milesTX

WAS DRIVING AT LOW SPEED ON THE HIGHWAY WHEN "STEERING ASSIST FAILURE PULL OVER SAFELY" LIGHT CAME ON AND POWER STEERING WENT OUT. THE VEHICLE ONLY HAS 57,000 MILES AND WE TOOK IT TO FORD FOR REPAIR AND THEY WILL HAVE TO REPLACE THE ELECTRIC RACK ASSEMBLY DUE TO A SHORT IN THE GEAR BOX... *TR

Steering
Filed Nov 30, 201681,000 milesNC

STEERING BOLTS HAVE LOOSENED, RESULTING IN SOME LOSS OF CONTROL OF VEHICLE. VEHICLE WAS TRAVELING STRAIGHT ON A LEVEL HIGHWAY WHEN THIS OCCURRED. THIS IS A PERSISTENT STATE.

Seat Belts
Filed Nov 25, 201644,000 milesGA

I HAVE NOW HAD TO REPLACE MY BACKSEAT SEAT BELTS 3 TIMES, TWICE ON THE PASSENGER BACKSEAT AND ONCE ON THE DRIVER BACKSEAT. MIND YOU THESE ARE SEAT BELTS THAT DO NOT GET LATCHED AND UNLATCHED SEVERAL TIMES A DAY LIKE THE DRIVER SEAT, BUT THESE SEAT BELTS STAY LATCHED WITH A CAR SEAT SO THEY SHOULD NOT BE GETTING WORE OUT SO QUICK. ALSO THESE BELTS BROKE WHILE THE VEHICLE WAS STATIONARY, NO PRESSURE ON THEM. THIS IS EXTREMELY SCARY FOR ME ESPECIALLY SINCE MY TWO CHILDREN RIDE IN THESE SEATS DAILY AND THE SEAT BELTS BROKEN WITH OUT ANY PRESSURE. WHAT IS GOING TO HAPPEN IF I GET REAR ENDED BY SOMEONE GOING 50 MPH???? I CONTACTED FORD AND THEY ONLY WANTED TO DO 2 THINGS: CONTINUE TO REPLACE THE SEAT BELTS AS THE BREAK...REALLY, NEXT TIME IT COULD BE BROKE FROM A WRECK!! THE OTHER OPTION WAS TO TRADE MY CAR IN. FIRST OFF THEY DID NOT OFFERED ME NOWHERE NEAR WHAT I WOULD NEED, SECONDLY AND MOST IMPORTANT IF I TRADED IT IN I CAN ALMOST GUARANTEE THAT THEY WOULD TURN AROUND AND SELL IT TO SOMEONE ELSE. I HAVE HAD SEVERAL VEHICLES FROM FORD HECK MY HUSBAND USED TO WORK THERE, BUT I WAS EXTREMELY SURPRISED AND DISAPPOINTED IN THE LACK OF CARE OR WORRY FOR MY FAMILIES SAFETY IN THIS MATTER.

Engine
Filed Nov 18, 201660,000 milesTN

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE STARTING THE VEHICLE, THE ENGINE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART, BUT BEGAN TO SHUDDER. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Steering
Filed Nov 18, 201648,000 milesME

THERE IS A RECALL ON BOLTS HOLDING THE STEERING ASSEMBLY TOGETHER, AND THE POWER STEERING COMPLETELY WENT IN MY 2 YEAR OLD VEHICLE. THE DEALERSHIP AND FORD OVERALL SAY THAT BECAUSE THE BOLTS WERE FINE THEY AREN'T RESPONSIBLE FOR MY POWER STEERING NEEDING TO BE COMPLETELY REPLACED. THEY CAN'T TELL ME HOW THE STEERING WOULD GO IN A 2 YEAR OLD VEHICLE THAT IS DRIVEN TO WORK AND THE GROCERY STORE, NOT OFF-ROADING OR RACING. THE VEHICLE WAS STATIONARY, AND WAS STARTED AND IMMEDIATELY NOTICED THE POWER STEERING FAILED.

Fuel/Propulsion System
Filed Nov 18, 2016SC

ELECTRONIC THROTTLE BODY. CAR WOULD GO INTO LIMITED POWER MODE AND THEN WOULD CUT OFF RANDOMLY AND WITHOUT WARNING.

Power Train
Filed Nov 9, 2016119,000 milesUT

I HAVE EXPERIENCED A LOSS OF STEERING POWER WHILE GOING ON THE HIGHWAY. AFTER PULLING OVER THE CAR LIGHT FLASHING SAYING "SERVICE ADVANCETRAC, AND STEERING LOSS STOP SAFELY" I WILL BE TAKING IT TO A REPAIR SHOP BUT IT IS A SAFETY ISSUE. I HAVE LOOKED ONLINE AND HAVE FOUND MANY PROBLEMS WITH SIMILAR ISSUES. NO RECALL FOUND?

Latches/Locks/Linkages › Doors › Latch
Filed Nov 4, 201637,997 milesNV

TL* THE CONTACT OWNS A 2014 FORD FUSION. WHEN THE CONTACT ENTERED THE VEHICLE, THE REAR DRIVER'S SIDE DOOR WOULD NOT CLOSE OR LOCK. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES), BUT WAS REPAIRED UNDER WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,997.

Power Train
Filed Nov 1, 201635,000 milesIL

MY FORD FUSION ECO HAS A MESSAGE TRANSMISSION NOT IN PARK AND L CARE LOST POWER I ALMOST GOT HIT BY ANOTHER CAR . WHAT IS THE ISSIE WAS ON THE STREET GOING ABOUT 35 MPH IN40 NPH ZONE

Steering
Filed Oct 20, 201679,871 milesMN

POWER STEERING STOPPED FUNCTIONING OVER NIGHT. SKID CONTROL AND TRACTION CONTROL LAMPS WERE ON AND DASH SAID POWER STEERING NEED SERVICE. SERVICE QUOTE ATTACHED. IT IS A COMMUTER CAR. NO OFFROADING. SERVICE ADVISOR CLAIMS THAT DIRT MIGHT HAVE CAUSED THE PROBLEM.

Structure › Body
Filed Oct 17, 201656,000 milesFL

FRONT DRIVER SIDE AND FRONT PASSENGER SIDE DOOR STOPPED LATCHING. CANNOT SAFELY SECURE DOORS DURING TRIP. BOTH TIMES THE CAR WAS STATIONARY, THE DOORS WERE LATCHED, THEN I OPENED THEM, AND THEY JUST STOPPED LATCHING. DRIVER SIDE DOOR OCCURRED ON 8/04 AND PASSENGER DOOR ON 10/17.

Engine
Filed Oct 7, 201654,000 milesNJ

REPEATED INSTANCES OF THE VEHICLES EITHER STALLING IN MOTION OR ROUGH START AND STALLING IN PLACE

Engine
Filed Sep 29, 201635,000 milesWA

I BOUGHT A USED 2014 FORD FUSION FROM OUR LOCAL FORD DEALERSHIP WITH 34,000 MILES ON IT, ONE OWNER, NO HISTORY OF ANY ISSUES. AS SOON AS I DROVE OFF THE LOT I COULD FEEL A HARD SHIFT BETWEEN 2ND AND 3RD AND THE ENGINE REVS UP TO 4500 BEFORE FALLING BACK DOWN TO AROUND 2000. THEN IT'S WORSE GOING FROM 3RD TO 2ND WHEN APPLYING THE BRAKES, THE CAR JOLTS FORWARD AND THE ENGINE REVS HIGH AS YOU APPLY THE BRAKES. I'VE HAD THE CAR FOR 3 DAYS NOW AND IT HAS THE WORST TRANSMISSION I'VE EVER EXPERIENCED. IT'S A VERY UNCOMFORTABLE DRIVE AND I DON'T FEEL SAFE DRIVING IT WHEN I KNOW MY CAR IS GOING TO SHIFT SO HARD THAT THE WHOLE JERKS FORWARD. I'VE NEVER BEEN MORE UNHAPPY WITH A CAR IN MY LIFE.

Engine
Filed Sep 23, 201634,000 milesMD

WHILE DRIVING ON THE HIGHWAY MY 2014 FUSION CUT OFF. A WARNING INDICATOR POPPED UP THAT SAID "TRANSMISSION NOT IN PARK". WE HAD TO COAST OFF TO THE SHOULDER, FORTUNATELY THERE WERE NO CARS IN THE LANE WE HAD TO CROSS TO GET TO THE SHOULDER. LATER TODAY (THE SAME DAY) IT HAPPENED A SECOND TIME. THE CAR LOSES ALL POWER. WE WERE DRIVING PAST THE DEALERSHIP WE USE, SO WE LEFT THE CAR WITH THEM TO BE FIXED AND HAVE THE OIL CHANGED. WE WILL BE WAITING FOR THE OUTCOME THE FIRST OF THE WEEK,BUT FELT IT NECESSARY TO REPORT THIS SINCE OTHERS HAVE HAD THE SAME ISSUE.

Steering
Filed Sep 19, 20164,200 milesPA

THE POWER STEERING ABRUPTLY STOPPED WORKING.

Structure › Body
Filed Sep 16, 201654,000 milesMI

THE DOOR LATCH SUDDENLY STOPPED LATCHING. THE VEHICLE WAS PARKED AT A SHOPPING CENTER. MY PASSENGER GOT IN AND TRIED TO CLOSE THE DOOR AND IT WOULD NOT LATCH. TRIED CYCLING THE LOCK. TRIED SEVERAL TIMES TO CLOSE AND LATCH. THE LATCH WILL NOT LOCK INTO THE CLOSED POSITION.

Child Seat
Filed Sep 13, 2016GA

TL* THE CONTACT OWNS A GRACO SAFETY SEAT, MODEL NUMBER: 1901845, MODEL TYPE: SNUGRIDE AND MANUFACTURED ON 1/10/2015. THE SAFETY SEAT WAS BEING UTILIZED IN A 2014 FORD FUSION. THE FRONT RIGHT HARNESS STRAP LOOSENED FROM THE REAR OF THE SAFETY SEAT. THE CHILD WAS IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE FAILURE OCCURRED IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Ford Fusion → · Every Fusion year → · How the figures are calculated →