WHILE STARTING MY CAR, THE FOLLOWING WARNING MESSAGES APPEARED: HILL ASSIST, SERVICE ADVANCETRAC, STEERING ASSIST FAULT SERVICE REQUIRED. I TURNED THE CAR OFF AND THE WARNING MESSAGES DISAPPEARED. I HAVE TAKEN THE CAR IN FOR THESE PROBLEMS, BUT IT WAS NOT FIXED. IT HAS BEEN DOCUMENTED NUMEROUS TIMES. IT IS NOW OUT OF WARRANTY. NOW, THE FOLLOWING MESSAGES HAVE APPEARED: STEERING ASSIST FAULT SERVICE REQUIRED, SERVICE ADVANCETRAC, & HILL ASSIST. THE STEERING IS VERY DIFFICULT. THESE MESSAGES APPEARED WHILE DRIVING AT A SLOW SPEED ON A CITY STREET.. I PULLED THE CAR OVER, TURNED IT OFF, & RESTARTED THE CAR. THE WARNING MESSAGES DISAPPEARED. THE CAR WAS RESTARTED & DRIVEN A FEW MORE TIMES LAST NIGHT. THE MESSAGES DID NOT COME ON AGAIN. THIS WAS AUGUST 14,2017.
2014 Ford Fusion complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
WHILE DRIVING THE CHECK ENGINE LIGHT CAME ON. DROVE DIRECTLY TO DEALER. AFTER DIAGNOSES THEY INFORMED THAT IT HAD A CRACKED BLOCK ON #4 CYLINDER. QUOTED A COMPLETE MOTOR CHANGE.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
SWOLLEN LUG NUTS SECURING THE WHEEL(S) TO THE VEHICLE. WHILE EXPERIENCING A FLAT TIRE I HAD TWO ROAD SERVICE CALLS COME TO REMOVE THE FLAT TIRE WITH MY SPARE WITHOUT SUCCESS AS THEIR LUG WRENCHES COULD NOT REMOVE ANY INCLUDING ALL TWENTY WHEEL LUG NUTS. I HAD TO HAVE CAR TOWED TO FORD DEALERSHIP WHERE I WAS INFORMED THAT THIS IS A COMMON OCCURRENCE WITH FUSION LUG NUTS. DOING AN INTERNET WEB SEARCH, I FOUND THAT THIS INDEED IS A UNKNOWN COMMON PROBLEM!
MY CAR VEERED OFF THE ROAD AND I HIT A CUT OFF TREE ABOUT THE DIAMETER OF A TELEPHONE POLE. IT HIT DEAD CENTER IN THE FRONT AND NOT ONE SINGLE AIRBAG DEPLOYED AND THE SEATBELT LET ME FLY UP AND HIT MT HEAD VERY HARD ON SOMETHING.
I GOT MY CAR SERVICES AT 41094. THEY INSPECTED NOTHING WAS FOUND CRITICAL AT THAT TIME. THEN SUDDENLY ONE DAY DURING DRIVING ON THE STREET AT ABOUT 35 MPH THE ENGINE LIGHT TURNED ON (MILAGE ~45480). I HAVE BEEN EXPERIENCING SOME ACCELERATION LAG ISSUES LATELY BUT THOSE WILL COME AND GO, THE CAR WILL TAKE LONGER TIME TO ACCELERATE WHEN THE GAS PEDAL IS PRESSED. SO, I DROPPED IT OFF TO THE DEALER. THEY HAVE FOUND THAT THE TURBO CONNECTOR AND THE TURBOCHARGER WAS FULL OF OIL. THIS INDEED IS COVERED UNDER THE POWER TRAIN WARRANTY. SO, THEY REPLACED THE TURBO CHARGER. I HAVE RECEIVED MY CAR BACK WITH THE REPLACED TURBO CHARGER AND I DON'T EXPERIENCE THE ACCELERATION LAG ANYMORE. MY COMPLAINT: I THINK THIS DOES EFFECT THE SAFETY BECAUSE WHILE ENTERING THE FREEWAY YOU NEED TO ACCELERATE THE VEHICLE AND IF IT DOESN'T HAPPEN IN A TIMELY MANNER THEN IT COULD CAUSE AN ACCIDENT. CAR ACCELERATES SUDDENLY AFTER THE LAG.
HAD ISSUE WITH THE WATER PUMP GOING OUT - RECEIVED A QUICK COMPUTER WARNING STATING THAT THE CAR OVERHEATED; THEN ANOTHER COMPUTER WARNING LETTING ME KNOW THE CAR WOULD SWITCHED TO A VERY VERY LOW POWER-HAD NO WARNING. LUCKILY I WASN'T ON THE HIGHWAY WHEN THIS HAPPENED - I WAS LUCKY IF THE CAR WAS GOING 1 MILE/HOUR. WAS ON A 2 LANE CITY STREET. I WAS TURNING AROUND IN A RESTAURANT PARKING LOT - ONCE I GOT ON THE ROAD IT HAPPENED WITHIN SECONDS
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000 (LATCHES/LOCKS/LINKAGES) AND 16V875000 (SEAT BELTS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED BOWDITCH FORD LOCATED AT 11291 JEFFERSON AVE, NEWPORT NEWS, VA 23601 AT PHONE NUMBER: (757) 595-2211 WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT).
WE PURCHASED OUR 2014 FORD FUSION FROM LECKNER FORD OF KING GEORGE VA ON JUNE 20, 2017. VEHICLE DETAILS ARE AS FOLLOWS:VIN: [XXX], MANUFACTURE DATE: 12/13/13, MANUFACTURE LOCATION: FLAT ROCK, AZ, MILEAGE: 25,300 THE HEADLINER IS SAGGING ON THE VEHICLE PARTIALLY BLOCKING THE REAR WINDOW AND HANGING DOWN ON THE DRIVER?S SIDE FRONT DOOR. ONLINE RESEARCH DETERMINED THAT FORD MOTOR COMPANY IS INDEED AWARE OF THIS ISSUE BUT HAS NOT TAKEN ACTION TO CORRECT THE PARTS FAILURE TO DATE. NOW AWARE THAT FORD MOTOR COMPANY KNOWS OF THE SAGGING HEADLINER ISSUE WITH THE 2014-2015 FORD FUSION, I CONTACTED THE DEALER AND WAS ADVISED TO OPEN A FORD CUSTOMER CARE CASE. THE SERVICE DIRECTOR AT LECKNER FORD FELT THAT OPENING A CUSTOMER CARE CASE, HAVING LOYALTY POINTS AS A REPEAT CUSTOMER AND THE VEHICLE JUST BEING OUTSIDE OF THE WARRANTY COULD ALL CONTRIBUTE TO A SUCCESSFUL OUTCOME WITH FORD. ON JULY 19, 2017 I CONTACTED THE FORD CUSTOMER CARE CENTER AT 800-392-3673 AND OPENED CASE REFERENCE NO: 12746787. I WAS TOLD THAT I WOULD BE PROVIDED A RESPONSE VIA E-MAIL BY END OF DAY ON FRIDAY, JULY 20, 2017. APPROXIMATELY 10 MINUTES AFTER COMPLETING THE CALL WITH FORD, I RECEIVED A SOLICITATION E-MAIL ASKING IF I WANTED TO RECEIVE E-MAILS FROM FORD STATING VERBATIM ?RECENTLY, WE RECEIVED YOUR INFORMATION AND TO KEEP YOU INFORMED WE?D LIKE TO SEND YOU E-MAILS FILLED WITH NEWS ON THE LATEST TECHNOLOGIES, EVENTS, OFFERS, SERVICE COUPONS AND MORE.? ODDLY ENOUGH I NEVER RECEIVED A RESPONSE TO MY CUSTOMER CAR
I HAVE CALLED TWO LOCAL DEALERS MULTIPLE TIMES DATING BACK TO APRIL (WHEN I PURCHASED THE CAR) TO HAVE THE RECALL FIXES PERFORMED, AND CONTINUE TO BE TOLD THE PARTS ARE ON BACK ORDER FROM THE MANUFACTURER. I HAVE ALSO CONTACTED THE MANUFACTURER (FORD) ONLINE AND WAS TOLD I NEEDED TO SCHEDULE THE APPOINTMENT WITH A LOCAL DEALER.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V875000 (SEAT BELTS), 17V210000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED A LOCAL DEALER (VILLAGE FORD LOCATED AT VILLAGE FORD LOCATED AT 11660 US 441 S BELLEVIEW FL 34420) WHERE IT WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 09/01/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 7-31-2017. UPDATED 09/05/2017*JS
I GOT A SAFETY RECALL FROM FORD IN DECEMBER 2016, RECALL ISSUED NOVERMBER 2016. STILL NO PARTS AVAILABLE TO FIX MY SEAT BELT ASSEMBLY...9 MONTHS LATER.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V246000(LATCHES/LOCKS/LINKAGES) AND 16V875000 (SEAT BELTS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HERTRICH FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V246000(LATCHES/LOCKS/LINKAGES).
S10 DIRECT REPLY LETTER FROM CONSTITUENT RE EXPRESSING CONCERNS ABOUT 2 UNADDRESSED SAFETY RECALLS FOR HIS 2014 FORD FUSION. *LD UPDATED 06/29/2017*JS
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TWO DEALERS WERE CONTACTED (ESCONDIDO FORD IN ESCONDIDO, CALIFORNIA AND TEMECULA FORD IN ESCONDIDO, CALIFORNIA). BOTH DEALERS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWN A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RACEWAY AND FRITZ DEALERS, LOCATED IN RIVERSIDE CA, FOUR TIMES WHERE IT WAS INFORMED THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. ..UPDATED 08/22/17 *BF ..*JS
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT TOOK THE VEHICLE TO WICKSTROM FORD (LOCATED AT 600 W. NORTHWEST HWY, BARRINGTON, IL 60010) TO HAVE THE TIRES BALANCED AND ROTATED. THE CONTACT WAS INFORMED THAT THE LUG NUTS HAD EXPANDED. THE CONTACT WAS INFORMED THAT TO REMOVE THE LUG NUTS AND PERFORM THE REQUESTED SERVICE, THE LUG NUTS HAD TO BE DRILLED AND ALL LUG NUTS WOULD NEED TO BE REPLACED. THE CONTACT DECLINED TO HAVE THE VEHICLE SERVICED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 08/22/17*LJ
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LATCH AND PREVENTED THE DOOR FROM REMAINING CLOSED. THE DOOR WAS HELD CLOSED BY A BUNGEE CORD. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BRADLEY FORD LINCOLN LOCATED AT 1690 INDUSTRIAL BLVD, LAKE HAVASU CITY, ARIZONA, 86403)WHO STATED THAT THEY HAD THE PARTS AND SCHEDULED AN APPOINTMENT THE FOLLOWING WEEK. WHEN THE CONTACT ARRIVED FOR THE APPOINTMENT, HE WAS INFORMED THAT THE RECALL REMEDY PARTS WERE ON BACKORDER FOR SIX MONTHS TO A YEAR, AND THAT THEY WOULD CONTACT HIM WHEN PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. ... .UPDATED 11/16/17 *BF UPDATED 11/21/2017*JS
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WHERE A SCAN TOOL WAS USED TO DIAGNOSE THE ENGINE, WHICH GENERATED A P1450 CODE. THE CODE WAS RESET AND THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, AFTER FUELING THE FUEL TANK AND ATTEMPTING TO DRIVE, THE VEHICLE HESITATED AND STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE FAILURE RECURRED EACH TIME FUEL WAS PLACED IN THE VEHICLE. THE CONTACT CALLED THE FORD MURFREESBORO DEALER IN TENNESSEE WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
THE CAR ACTS LIKE IT WANTS TO SHUT OFF AFTER FUELING. IF I SIT AT AN IDLE IT WILL START TO RUN ROUGH. WHILE IN MOTION THERE IS A VIBRATION HUMMING SOUND COMING FROM WHERE YOU PUT THE FUEL IN. IF I PRESS THE FLAP IT RELEASES A BUILDUP OF GAS FUMES.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V875000 (SEAT BELTS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (MAGIC CITY FORD LINCOLN, 809 WILLIAMSON RD NE, ROANOKE, VA 24016 (540) 345-0911) AND WAS INFORMED THAT A RECALL REMEDY WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I TRIED ENTERING MY CAR AFTER CHURCH AND THE WINDOWS WOULD NOT GO DOWN, RADIO WOULD NOT TURN ON, LOCKS WOULD NOT WORK (CAR WAS JUST UNLOCKED EVEN THOUGH I USED MY KEY PRIOR TO LOCK IT), AND THE AIR/HEAT CONTROLS WOULD NOT WORK. THE LAST COUPLE OF DAYS IN MICHIGAN HAVE BEEN QUITE HOT BUT THIS DAY IT WAS CLOSE TO 93 DEGREES AND IT FELT LIKE A SAUNA IN MY CAR. I HAVE TWO YOUNG KIDS THAT I TRANSPORT IN MY CAR AND WITH THE HOT WEATHER AND NO ABILITY FOR WINDOWS TO GO DOWN OR AIR TO BE TURNED ON WE COULD BASICALLY SUFFOCATE. I EVEN WAITED UNTIL THE NEXT DAY (06/12/2017) AND THE CAR ISSUES ARE STILL PRESENT: LOCKS NOT WORKING, WINDOWS NOT WORKING, RADIO NOT WORKING, AIR NOT WORKING, AND ALL DASH CONTROLS NOT WORKING, AND TODAY MY KEY CONTROLS (LOCK, UNLOCK, AND ALARM) WOULD NOT WORK. EVEN WHEN I STARTED THE CAR THIS MORNING TO TAKE THE KIDS TO SCHOOL NOTHING WORKED SO WE WERE IN A HOT CAR FOR ABOUT 20 MINUTES TO GET THEM TO SCHOOL BEFORE THE REAL HOT WEATHER STARTS.
THE PASSENGER SIDE DOOR LATCH FAILED, CAUSING THE DOOR TO OPEN WHILE DRIVING ON A RESIDENTIAL STREET. THIS HAPPENED ONLY 3 MONTHS AFTER THE DRIVER'S SIDE DOOR LATCH ALSO FAILED. MY 2014 FORD FUSION IS NOT CURRENTLY INCLUDED IN THE ALREADY EXISTING RECALL OF THE FAULTY DOOR LATCHES. FORD WILL NOT REIMBURSE OR COVER THE EXPENSES TO HAVE EITHER DOOR LATCH FIXED. THIS IS A SERIOUS SAFETY ISSUE FOR ME, MY WIFE, AND DAUGHTER.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT SPOKE TO THE DEALER (HEMPSTEAD FORD LINCOLN 301 N FRANKLIN ST, HEMPSTEAD, NY 11550) WHO STATED THAT THEY WOULD CALL THE CONTACT WHEN PARTS WERE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
ACCORDING TO NHTSA RECALL 16V-875, RECALL IS FOR DRIVER AND PASSENGER SEATBELT PRETENSIONER CABLES. THEY MAY SEPARATE AND NOT ADEQUATELY RESTRAIN DRIVER OR OCCUPANT IN A CRASH, INCREASING THE RISK OF INJURY. I'VE BEEN CALLING MY LOCAL FORD DEALER SINCE 1/23/17 AND THE PARTS ARE NEVER IN! WHAT GOOD ARE SEATBELTS THAT MIGHT NOT WORK AND REPLACEMENT PARTS THAT ARE NEVER AVAILABLE TO FIX THE PROBLEM?? MY ONLY FORD DEALER IS THE FREDERICK MOTOR COMPANY, 1 WAVERLEY DR, FREDERICK, MD 21702, (800) 734-9118.
POWER STEERING LOSS WHILE DRIVING ON THE HIGHWAY.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE TIM SHORT FORD DEALER, LOCATED ON 107 ROCKWOOD LN, HAZARD, KY 41701, WHERE IT WAS DIAGNOSED THAT THE WIRING UNDERNEATH THE SEAT WAS FRACTURED AND CAUSED THE AIR BAG SYSTEM TO DEACTIVATE. THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
LUG NUTS ON BOTH REAR TIRES ARE COMING OFF WHILE DRIVING. O N MAY 10TH IT HAPPENED AND I MANAGED TO TIGHTEN THEM AND MAKE IT HOME. ON MAY 22ND IT HAPPENED AGAIN. MY 12 YEAR OLD SON WAS WITH ME AND I KEPT FEELING LIKE MY TIRES WERE OFF AS I TRIED TO STOP AND CHECK IT OUT I LOST CONTROL AND RAN OFF INTO A DITCH AND CRASHED INTO A FENCE. I CALLED POLICE AND SPENT 3 HOURS. THE ONLY WAY TO LOAD VEHICLE WAS TO TIGHTEN THE LUG NUTS FROM PREVENTING MORE DAMAGE TO THE VEHICLE. I AM VERY UPSET HIS HAPPENED. I DO NOT KNOW WHAT WOULD CAUSE ALL LUG NUTS TO COME LOOSE FOR NO REASON NOT ONLY ONCE BUT TWICE AND CAUSE THIS TRAUMATIC EXPERIENCE. I DO NOT EVEN WANT THIS CAR ANYMORE I AM TERRIFIEDTO GET IN IT EVEN IF IT WAS FIXED. MY SON DOESNT EVEN WANT TO RIDE IN ANOTHER VEHICLE AGAIN.
TOOK MY CAR OUT OF TOWN DIDN'T HAVE ANY PROBLEMS ON THE WAY, SMOOTH RIDE. THE NEXT DAY I NOTICED MY A/C WENT OUT IN MY CAR AND WAS BLOWING HOT AIR, I THOUGHT I JUST NEEDED TO RECHARGE MY AIR. ONCE WE POPPED THE HOOD TO RECHARGE WE NOTICED SOMETHING TOWARDS THE BOTTOM OF MY HOOD BENEATH ONE OF THE BELTS. TURNED OUT THE BOLT HOLDING THE A/C CLUTCH PLATE VIBRATED OFF RESULTING IN MY CLUTCH PLATE TO LAND ON THE BOTTOM OF THE HOOD.
HEARD A LOUD NOISE COMING FROM NEAR THE GAS TANK, SOUNDS LIKE A GOOGLING OR FUNNY NOISE CHECK ENGINE LIGHT COMES ON AND THE CAR SPUTTERS AND CUTS OFF. ALL THE NOISE WAS BEING MADE WHILE DRIVING IT DIDN'T STOP UNTIL I PUT THE CAR IN PARK
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE. THE DEALER (MULLINAX FORD OF KISSIMMEE 1810 E IRLO BRONSON MEMORIAL HWY, KISSIMMEE, FL 34744 407-846-6000) DIAGNOSED THE VEHICLE AND REPLACED THE ALTERNATOR ASSEMBLY, TRANSMISSION, BATTERY, AND DRIVE TRAIN. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS) AND A MANUFACTURER'S EXTENDED SERVICE CAMPAIGN TO ADDRESS A FAILURE CONCERNING MODULES FOR THE ACCESSORY PROTOCOL INTERFACE MODULE. THE DEALER INDICATED THAT THE PARTS HAD BEEN UNAVAILABLE FOR MONTHS CONCERNING THE RECALL. THE CONTACT WAS TO CHECK TO VERIFY THE EXTENDED SERVICE CAMPAIGN BECAUSE THE DEALER MADE NO MENTION. THE MANUFACTURER WAS NOTIFIED OF THE CONTACT'S CONCERNS. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
THERE HAS BEEN A RECALL OUTSTANDING SINCE LAST YEAR (RECALL 15S16- DOOR LATCH REPLACEMENT, NHTSA CAMPAIGN NUMBER: 15V246000). I HAVE TRIED SEVERAL FORD DEALERS AND THEY ALL TELL ME THE PARTS ARE NOT AVAILABLE. I DO NOT WANT TO WAIT FOR A FIX FOR SUCH A POTENTIALLY DANGEROUS DEFECT.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS AT THE DEALER FOR MAINTENANCE, IT WAS DISCOVERED THAT THE WHEEL LUG NUTS WERE FAULTY AND HAD EXPANDED AND ENLARGED. THE WRENCH PROVIDED BY THE MANUFACTURER WOULD NO LONGER FIT OVER THE LUG NUTS TO TIGHTEN AND SECURE THE WHEELS TO THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
I PICKED MY DAUGHTER UP AND STARTED THE CAR. THE RADIO WAS BLASTING. I COULDN'T TURN IT DOWN. THE AIR CONDITIONER WOULDN'T COME ON. THERE WAS A MESSAGE ON THE DISPLAY PANEL WARNING OF "TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE SYSTEM". WHEN THIS HAPPENS THE CHECK ENGINE LIGHT COMES ON, THE AIR CONDITIONING STOPS WORKING, THE WINDOWS WILL NOT ROLL DOWN, THE TOUCH SCREEN DOES NOT WORK, AND THE RADIO CANNOT BE ADJUSTED. LOCKS ON DOORS ARE ALSO FROZEN. SEATS WILL NOT ADJUST. WE ARE BASICALLY TRAPPED INSIDE THE CAR WITH NO AIR. IT WAS 95 DEGREES OUTSIDE AND THERE WAS NO AIR FLOW. THIS IS VERY DANGEROUS. BOTH MY KIDS WERE WITH ME. THIS HAPPENS WHEN CAR WAS STATIONARY AND IN MOTION.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE SYNC MY RIDE SYSTEM IN THE VEHICLE HAD BEEN ILLEGALLY HACKED AND CAUSED THE TRACTION CONTROL AND TRANSMISSION TO MALFUNCTION. ALSO, THE CONTACT INDICATED THAT THE VEHICLE FAILED TO ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RESET THE SYNC MY RIDE FEATURE, BUT THE FAILURES CONTINUED. THE DEALER INDICATED THAT THE HACKER OVERRODE THE ADMINISTRATOR PASSWORD IN ORDER TO HACK INTO THE SYSTEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.
THE PASSENGER SEAT STARTED SMOKING FOR NO APPARENT REASON I PUT A PAPER TOWEL OVER THIS TO STOP IT FROM SPREADING. IT BURNED A HOLE IN THE PASSENGER SEAT AND LEFT TWO BROWN HASH MARKS - ALMOST LIKE IT WOULD HAVE SPREAD TO COILS. THE CAR WAS IN STATIONARY POSITION AND THE ENGINE WAS OFF. IT WAS IN MY DRIVEWAY ON RUNNYMEADE DRIVE IN MARIETTA, GA.
2014 FORD FUSION SE, THE TRUNK WILL OPEN ITS' OWN, USUALLY WHEN I UNLOCK THE VEHICLE VIA THE INTEGRATED KEYPAD AND, OCCASIONALLY WHEN USING THE KEY FOB REMOTE. THE VEHICLE HAS ALSO POPPED THE TRUNK WHILE UNATTENDED, WHILE NO EFFORT TO UNLOCK THE TRUNK WAS BEING MADE, BY ANY MEANS. THIS MEANS THAT THE VEHICLE IS RENDERED UNSECURED, BY ITS' OWN DEFECT.
2014 FORD FUSION. CONSUMER WRITES IN REGARDS TO PASSENGER FRONT SEATBELT PRETENSIONER CABLE RECALL. *LD THE CONSUMER REQUESTED TO KNOW WHEN THE SAFETY RECALL FOR THE FRONT PASSENGER SEATBELT PRETENSIONER CABLE WOULD BE REPAIRED. UPDATED 05/01/2017*JS
.I HAVE A 2014 FORD FUSION THAT HAS A TOTAL OF EIGHT SAFETY RECALLS. I HAVE ONLY RECEIVED ONE SAFETY NOTICE RECALL REGARDING THE PASSENGER FRONT SEATBELT FROM FORD MOTORS. THE NOTICE DID NOT STATE A TIMELINE INDICATING WHEN THE ISSUE WOULD BE RESOLVE. I CONTACT FORD MOTORS TO GET A TIMELINE AND WAS ADVISED BY A REPRESENTATIVE THAT FORD IS CURRENTLY WORKING ON THE RECALL AND DOESN'T HAVE ANY UPDATES. I STATED MY DISAPPOINTMENT AND CONCERNS WITH FORD MOTORS. I ALSO STRESS THAT MY FAMILY SAFETY IS BEING COMPROMISE BY RIDING IN AN UNSAFE CAR. SHE STATED TO ME 'THAT FORD CANNOT HELP ME WITH A HYPOTHETICAL SITUATION. FORD DOES NOT CARE ABOUT THE SAFETY OF ITS DRIVERS.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE WAS SAFE TO DRIVE AND IT WAS NOT A STOP SALE RECALL. THE CONTACT WAS ALSO INFORMED THAT THEY WOULD HAVE THE PARTS IN APRIL; HOWEVER, UPON ANOTHER CONVERSATION WITH THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE DATE WAS CHANGED TO SOME TIME IN OCTOBER OR NOVEMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT WAS PROVIDED WITH FORD CASE NUMBER: 12186126. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE WAS SAFE TO DRIVE AND IT WAS NOT A STOP SALE RECALL. THE CONTACT WAS ALSO INFORMED THAT THEY WOULD HAVE THE PARTS IN APRIL; HOWEVER, UPON ANOTHER CONVERSATION WITH THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE DATE WAS CHANGED TO SOME TIME IN OCTOBER OR NOVEMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONTACT WAS PROVIDED WITH FORD CASE NUMBER: 12186126. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 50 MPH OR MORE, THE VEHICLE SHIFTED/SWAYED FROM SIDE TO SIDE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
THE REAR, MIDDLE SEAT BELT LOCKED WHILE THE SEAT WAS DOWN, TENSIONING THE BELT BEYOND THE POINT WHERE THE SEAT CAN BE USED. THE BELT CANNOT BE LOOSENED ENOUGH TO ALLOW THE SEAT BACK TO BE LIFTED INTO THE UPRIGHT POSITION AND OBVIOUSLY CANNOT BE USED TO RESTRAIN A PASSENGER. TENSION HAD TO BE RELEASED FROM THE BOTTOM SECURING BRACKET IN ORDER TO LIFT THE SEAT BACK SO THAT A PASSENGER CAN SIT IN THE WINDOW SEAT. AT THAT POINT THE SEAT BELT WAS LOCKED WITH THE SEAT UP AND THE MIDDLE SEAT BELT CANNOT BE RELEASED TO BE USED.
UPON REGULAR CLOSING OF REAR PASSENGER DOOR, IT WILL NOT LATCH, THEREFORE CAN NOT BE SHUT. THE CAR CANNOT BE DRIVEN IN THIS CONDITION, AS THE DOOR WILL NECESSARILY BE OPEN AT ALL TIMES.
I RECEIVED NOTICE OF A RECALL IN NOVEMBER 2016 INVOLVING MY SEATBELTS BEING UNABLE TO PROPERLY RESTRAIN ME DURING AN ACCIDENT. IT IS STILL NOTATED THAT FORD HASN'T FOUND A REMEDY TO THE PROBLEM. I FEEL LIKE I HAVE BEEN PATIENT CONSIDERING MY LIFE MAY BE ON THE LINE OVER THIS BUT I WOULD LIKE SOMETHING TO BE DONE TO CORRECT THE PROBLEM. CONSIDERING I DRIVE APPROXIMATELY 100 MILES PER DAY ON A COMMUTE TO WORK, I WOULD LIKE TO FEEL SAFE DOING IT AND KNOWING THAT MY SEATBELT MAY NOT RESTRAIN ME IS A HUGE PROBLEM. CAN YOU PLEASE LOOK INTO WHY THEY AREN'T FIXING THIS MAJOR ISSUE IN A TIMELY MANNER. THERE HAS BEEN NO ACCIDENT TO DATE BUT I AM CONCERNED ABOUT MY SAFETY IF ONE WAS TO OCCUR.
LOST ABILITY TO STEER THE FUSION WHILE DRIVING. TOOK GREAT EFFORT TO KEEP ON THE ROAD AND STEER SAFELY. TOOK TO FORD DEALERSHIP AND WAS TOLD NEW STEERING GEAR WAS NECESSARY AND THAT WOULD COST $1600. CALLED FORD CUSTOMER SERVICE TO START A CASE AND THEN TOLD TO CALL DEALERSHIP BACK. THEY DID NOTHING TO ASSIST. CALLS TO FORD REGIONAL CUSTOMER SERVICE WERE NOT RETURNED. RECALLS ABOUT CORRODED BOLTS AND SOFTWARE REPROGRAMMING ARE NOT FIXING THE FUNDAMENTAL FLAW. THE CASE THAT IS UNDER LITIGATION IN CALIFORNIA IS EXACTLY WHAT IS WRONG WITH MY CAR. THE EPAS FAILED DUE TO A DESIGN FLAW AND FORD WILL NOT ACKNOWLEDGE IT NOR PAY FOR THE REPAIR. I DO NOT FEEL SAFE DRIVING THE VEHICLE NOW BECAUSE I DON'T KNOW WHAT ELSE FORD IS WITHHOLDING.
CAR REPEATEDLY OVER A PERIOD OF 18+ MONTHS EXPERIENCES INTERMITTENT ELECTRICAL FAILURE THAT RESULTS IN WINDOWS, LOCKS, RADIO, FANS, DASH LIGHTS TO STOP WORKING. THERE IS NO PATTERN TO THE FAILURES. I HAVE BEEN STUCK IN 90 DEGREE WEATHER ON THE HIGHWAY UNABLE TO EVEN ROLL DOWN A WINDOW AND NO MOVING AIR DUE TO FANS BEING OUT. CAR HAS BEEN IN TO 2 DIFFERENT FORD DEALERSHIPS AND KEPT THERE FOR WEEKS AT A TIME WITH NO RESOLUTION.
THE HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. WHEN DRIVING AT NIGHT THE LIGHTS DIM AS YOU INCREASE SPEED. I HAVE GONE TO TWO DEALERSHIPS BOTH TELLING ME THEY ARE "FINE" "NOTHING WRONG". I HAVE COMPLAINED TO FORD CORP ABOUT THIS ISSUE BUT THEY DO NOTHING TO HELP REMEDY THE SITUATION. DRIVERS SIDE LIGHTING CLUSTER WILL NOT KEEP LIGHTS FOR MORE THAN A YEAR BEFORE I HAVE TO REPLACE THE LIGHT BULBS. I HAVEN'T HAD TO REPLACE THE PASSENGER SIDE LIGHTBULBS MORE THAN ONCE IN COMPARISON. ON TOP OF THAT THE SYNC SYSTEM HAS HAD ISSUES FROM ABOUT MONTH THREE OF OWNERSHIP. THEY HAVE REPLACED PART OF THE COMPUTER BUT NOW HAVE NO IDEA WHAT IS WRONG. IT IS "NORMAL" FOR MY A/C AND HEAT TO TAKE CONTROL OF ITSELF AND CHANGE WITH ME HAVING NO WAY TO CONTROL IT. THE HEATED SEATS WILL TURN ON BY THEMSELVES, THE POWER WINDOWS DO NOT WORK WHEN THIS HAPPENS, AND MY BLUETOOTH WILL NOT STAY CONNECTED TO MY PHONE. I HAVE SPOKEN TO TWO DEALERSHIPS ABOUT THESE ISSUES AND ONCE AGAIN "IT IS FINE" "NOTHING IS WRONG". APPARENTLY THIS ISSUE LEAVES NO PROBLEM CODE TO GIVE A PLACE TO START FOR REPAIR. I HAVE VIDEO TAPED IT AND STILL THEY CAN FIND NOTHING WRONG WITH THE SYSTEM. IT IS BECOMING HOT HERE NOW AND THIS ALL SEAMS TO BE A HEALTH RISK FOR MYSELF AND PASSENGERS. ALL OF THIS TENDS TO HAPPEN WHEN DRIVING AT ANY SPEED AND ANY TIME OF DAY. I HAVE A HARD TIME BELIEVING THAT "EVERYTHING IS FINE/NORMAL" WITH THE CAR.
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD FUSION. WHILE REVERSING THE VEHICLE FROM WITHIN THE GARAGE, IT HESITATED AND STALLED SEVERAL TIMES. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE FAILURE WOULD RECUR. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN TWICE, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. IN ADDITION, THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V875000 (AIR BAGS), BUT WAS UNCERTAIN AS TO WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS TO THE DEALER. THE CONTACT WAS WAITING FOR THE MANUFACTURER TO DETERMINE A SOLUTION TO PREVENT THE FAILURE. THE MANUFACTURER HAD NOT YET ESTABLISHED A RECALL NOR A SERVICE CAMPAIGN TO PROVIDE A REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
SAFETY RECALL 16S42 / NHTSA RECALL 16V-875 RECEIVED LETTER JANUARY 2017 PARTS NOT AVAILABLE. IT IS NOW APRIL 2017. 90 DAYS SHOULD BE ENOUGH TO GET PARTS. PLACE HELP FORD GET THE PARTS MOVING.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Ford Fusion → · Every Fusion year → · How the figures are calculated →