Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
THE REAR PASSENGER DOOR LOCK DOES NOT HOLD. YOU CAN CLOSE THE DOOR BUT THE LATCH DOES NOT HOLD THE DOOR CLOSED. THE CAR WAS PARKED AND WHEN WE OPENED AND TRIED TO SHUT THE DOOR, IT WOULD NOT STAY CLOSED.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 45 MPH, THE REAR DRIVER'S SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT WAS UNABLE TO LATCH THE DOOR CLOSED. THE VEHICLE WAS TOWED TO SANDERSON FORD (6400 N 51ST AVE, GLENDALE, AZ 85301, (800) 604-0287) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V246000 (LATCHES/LOCKS/LINKAGES) OR 17V210000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RETRACT AND OR RELEASE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (KOONS STERLING FORD, 46869 HARRY BYRD HWY, STERLING, VA 20164, (703) 430-7700) WHERE IT WAS DIAGNOSED THAT THE PRETENSIONER CABLE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. ADDITIONALLY, THE CONTACT STATED THAT THE FRONT PASSENGER SEAT BELT FAILED TO RELEASE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (COWLES PARKWAY FORD, 13779 NOBLEWOOD PLZ, WOODBRIDGE, VA 22193, (703) 986-5500) WHERE IT WAS DIAGNOSED THAT THE SEAT BELT RETRACTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 55,749.*DT*JB
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE PARKING IN A SHOPPING PLAZA PARKING LOT, THE CONTACT SHIFTED INTO PARK AND SHUT OFF THE VEHICLE. THE VEHICLE STARTED TO ROLL AWAY AND THE EMERGENCY BRAKE HAD TO BE ENGAGED TO STOP THE VEHICLE. THE CONTACT WAS NOT ABLE TO SWITCH GEARS AFTERWARDS. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. *TT
MY VEHICLE EXPERIENCED THE SAME PROBLEM REFERENCED IN FORD RECALL 18S20. I SHIFTED MY VEHICLE INTO PARK, AND RELEASED THE BRAKE AND THE VEHICLE BEGAN TO BACK UP, AND I NEARLY RAN OVER MY SMALL SON, AS HE WAS COMPING FROM BEHIND. I TURNED THE VEHICLE IGNITION OFF, AND WAS UNABLE TO RESTART IT. I POPPED THE HOOD AND LOOKED AND THE LINKAGE WAS DISCONNECTED FROM THE TRANSMISSION. THE BUSHING THAT IS REFERENCED IN THE RECALL THAT CAUSES THIS PROBLEM WAS DISCOLORED AND CRACKED. I CONTACTED MY DEALER SHIP JEFFERSON MOTOR COMPANY, AND THEY ADVISED THAT THERE WAS NO RECALL SIMILAR TO THIS FOR MY VEHICLE. WITHIN 30 SECONDS I WAS ABLE TO REFERENCE TONS OF INFO REGARDING THIS PROBLEM FOR MY MAKE AND MODEL ON THE NHTSA SITE. I CONTACTED FORD CORPORATE WHO GAVE ME A CASE NUMBER "CAS15602249". I REACHED BACK OUT TO THE DEALER, WHO STATED THAT THERE WAS NOTHING THEY COULD DO, AND THAT THEY WOULD BE HAPPY TO PAY, AND THIS WAS NORMAL WEAR AND TEAR. THE PART NUMBER IS THE SAME FOR THE DEFECTIVE PART FOR MY MODEL AND THE MODELS REFERENCED, I DON'T UNDERSTAND HOW THIS IS NOT A SAFETY ISSUE. PLEASE HELP.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS STATIONARY, THE TRANSMISSION MALFUNCTIONED. THE CONTACT STATED THAT THE SHIFTER WAS IN THE PARK POSITION; HOWEVER, THE TRANSMISSION OPERATED IN REVERSE. THE CONTACT ENGAGED THE EMERGENCY BRAKE TO AVOID CRASHING INTO A BUILDING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO RE-ATTACHED THE TRANSMISSION LINKAGE AND WAS ABLE TO RESTART THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE; HOWEVER, THE CONTACT CITED NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000. THE VIN WAS NOT AVAILABLE.
FRONT BRAKE HOSES RUPTURED 3 MONTHS APART. LEFT FAILED FIRST. WHILE STOPPED AT A RED LIGHT, THE PEDAL GAVE WAY AND TRAVELED TO THE FLOOR. RIGHT FAILED TODAY. WHILE STOPPED IN A FAST FOOD DRIVE-THRU LINE, THE PEDAL GAVE WAY AND TRAVELED TO THE FLOOR.
WRENCH LIGHT CAME ON BEGINNING OF JULY AS I WAS TRAVELING INTERSTATE IN HEAT ((98 DEGREES) . WEEKS LATER THE ENGINE LIGHT APPEARS ALONG WIT THE WRENCH LIGHT. I NOTICED A SMELL BUT THOUGHT NOTHING OF IT SINCE IT WAS SO HOT OUTSIDE. THE TORQUE CONVERTER WAS BAD AND REPLACED BY FORD (TRANSMISSION PULLED) BUT ALSO THE MECHANIC NOTICED LEAKING OF COOLANT AND I HAD TO REPLACE COOLANT FLANGE, THE G-ADAPTOR-WATER OUTLET CONNECT, COOLANT OUTLET PIPE AND OF COURSE, ANTIFREEZE. MOST FUSIONS RECALLED BUT NOT MINE ACCORDING TO FORD CUSTOMER SERVICE, I HAVE A 1.5 L ENGINE BUILT IS FLAT ROCK ASSEMBLY AS OTHERS WERE. I WAS TOLD BY THEM TO HOLD ONTO THE BILL. REALLY?
THE SHIFTER CABLE BROKE ON TRANSMISSION RESULTING IN NOT BEING ABLE TO PROPERLY PUT CAR IN GEAR AND TURN ENGINE OFF. CAR WOULD START IN DRIVE POSITION. I WAS ATTEMPTING TO CHANGE GEARS FROM PARK TO DRIVE WHEN THE PROBLEM OCCURRED. IT FORTUNATELY OCCURRED IN FRONT OF MY RESIDENCE. MY CONTENTION IS THAT IN 50 YEARS OF DRIVING AND OWNING CARS, I HAVE NEVER HAD THIS ISSUE. FURTHER, WHEN I RECEIVED YOUR SAFETY RECALL NOTICE 18S20/NHTSA RECALL 18V471, I'M CONCERNED THAT THEY ARE RELATED. ADDITIONALLY, MY REPAIR ON APRIL 26, 2018 COST ME $375.54. NOW, FORD IS GOING TO HAVE GO BACK INTO THE SAME AREA OF THE TRANSMISSION.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE ATTEMPTING TO REVERSE INTO A PARKING SPACE AT 5 MPH, THE GEAR SHIFTED INDEPENDENTLY INTO DRIVE. AS A RESULT, THE CONTACT'S HEAD STRUCK THE STEERING WHEEL AND SUFFERED A CUT ON THE LIP. MEDICAL ATTENTION WAS RECEIVED. THE CONTACT WAS ABLE TO ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER STARTING THE ENGINE AND SHIFTING INTO THE DRIVE POSITION, THE VEHICLE WOULD ERRONEOUSLY REVERSE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. AFTERWARDS, THE VEHICLE WOULD NO LONGER START. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (NORTHSIDE FORD, 12300 SAN PEDRO AVE, SAN ANTONIO, TX) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION SHIFTER CABLE WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 72,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REMEDY AND PART WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO REPAIR THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER (TOM HOLZER FORD, 39300 W 10 MILE RD, FARMINGTON HILLS, MI 48335) WAS CONTACTED AND STATED THAT THE PART WAS UNAVAILABLE. THE DEALER WAS WAITING FOR THE PART FROM THE MANUFACTURER. IN THE INTERIM, THE DEALER STATED THAT THEY WOULD SERVICE THE VEHICLE PER NHTSA CAMPAIGN NUMBERS: 18V167000 (STEERING), 16V875000 (SEAT BELTS), AND 15V246000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES). VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V875000 (SEAT BELTS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN).
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT TOOK THE VEHICLE TO FORD LINCOLN OF QUEENS SERVICE CENTER (92-12 172ND STREET, JAMAICA, NEW YORK 11433, (888)-546-2656) IN MARCH OF 2018 TO BE SERVICED PER NHTSA CAMPAIGN NUMBER: 15V250000 (STEERING); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. WHILE DRIVING 15 MPH IN THE RAIN, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,600.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE BUSHING FOR THE GEAR SHIFTER FRACTURED CONCERNING THE SHIFT CABLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE DEALER (RED MCCOMBS FORD, 8333 I-10, SAN ANTONIO, TX 78230, (210) 996-2678) INDICATED THAT THE PART WAS NOT AVAILABLE FROM THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL___ SINCE 26K MILES THE FRONT AIRBAG FAULT INDICATOR HAS BEEN LIT AND CANNOT BE CLEARED. I SUSPECT FORD KNOWS THAT MORE THAT THE VINS IDENTIFIED PREVIOUSLY ARE IN FACT FAULTY. I WILL NOT BUY ANOTHER FORD MADE IN MEXICO JUNK. THEY DON'T HONOR THIER CUSTOMERS WELL ENOUGH TO WARRANT ANY FURTHER BUSINESS FROM ME.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT SHIFTED INTO PARK, BUT THE GEAR SHIFTER DISPLAYED THE INCORRECT GEAR. THE VEHICLE WAS TOWED TO BOWDITCH FORD (11291 JEFFERSON AVE, NEWPORT NEWS, VA 23601, (757) 595-2211), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. A FEW WEEKS LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE SHIFT LINKAGE BUSHING WAS REPLACED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 113,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT PASSENGER DOOR FLEW OPEN AND WOULD NOT CLOSE. IN ADDITION, THE DOOR AJAR INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTONATION FORD MIAMI (16800 NW 57TH AVE, HIALEAH, FL 33015, 305-707-0141) WHERE THE TECHNICIAN REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,656.
AC CONTROLS, WINDOW CONTROLS, DOOR LOCKS NOT WORKING.. GETTING "TEMPORARILY LOST COMMUNICATION WITH THE CLIMATE SYSTEM" ERROR... A/C WONT WORK, I'M UNABLE TO OPEN WINDOWS, UNABLE TO LOCK DOORS, OR CONTROL RADIO FUNCTIONS...
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS IN REVERSE, THE SHIFTER CABLE FRACTURED. THE CONTACT STATED THAT THE VEHICLE SEIZED IN GEAR. THE VEHICLE WAS TOWED TO GRAND LEDGE FORD LINCOLN (6080 E SAGINAW HWY, GRAND LEDGE, MI 48837, (517) 627-8100) TO BE REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,833.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPACE AND THEN SHIFTING INTO DRIVE, THE VEHICLE FAILED TO SHIFT OUT OF REVERSE. THE CONTACT ATTEMPTED SEVERAL TIMES TO SHIFT OUT OF REVERSE, BUT THE GEAR SHIFTER FAILED. THE VEHICLE WAS TOWED TO PACKEY WEBB FORD (1815 OGDEN AVENUE, DOWNERS GROVE, IL 60515) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE FRACTURED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING). THE DEALER (AUTONATION FORD MEMPHIS, 2515 MT MORIAH RD, MEMPHIS, TN 38115, (901) 209-1259) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN NUMBERS: 18V471000 (POWER TRAIN), 18V169000 (POWER TRAIN), AND 14V736000 (POWER TRAIN); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALLS. WHILE THE VEHICLE WAS BEING PLACED IN PARK, IT INDEPENDENTLY SHIFTED AND ROLLED AWAY IN REVERSE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. COUNTRY FORD (95 GOODMAN RD E, SOUTHAVEN, MS 38671) CONFIRMED THAT THE VIN WAS ONLY INCLUDED IN THE STEERING RECALL. THE CONTACT HAD NOT YET SPOKEN WITH THE MANUFACTURER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V417000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PRICE FORD OF TURLOCK (5200 NORTH GOLDEN STATE BLVD, TURLOCK, CALIFORNIA 95382, (209) 669-5200) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 15359458. WHILE DRIVING VARIOUS LOW SPEEDS IN REVERSE, THE SHIFT LINKAGE FRACTURED. THE LINKAGE BECAME STUCK IN THE REVERSE GEAR THAT CAUSED THE VEHICLE TO REMAIN IN REVERSE, EVEN AFTER ATTEMPTING TO SHIFT INTO DRIVE. THE CONTACT STATED THAT THE VEHICLE NEARLY STRUCK A GROUP OF PEDESTRIANS. THE SAME DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TAKATA RECALL WHEN TURNING THE STEERING WHEEL EITHER LEFT OR RIGHT (WHETHER IN MOTION OR STATIONARY) THE WHEEL MAKES CRANKING NOISES. WHEN MAKING A TURN THAT REQUIRES THE WHEEL TO BE TURNED COMPLETELY TO EITHER SIDE, THE AXEL MAKES A SCRATCHING AND SCREECHING AND THE CAR BEGINS TO STALL. TWO LIGHTS HAVE COME ON THE DASH BOARD AS WELL. BOTH HAVE TO DO WITH STEERING.
WHILE DRIVING ON THE INTERSTATE THE CAR TURNS OFF. NO POWER AT ALL, THE CAR SLOWS DOWN. THE CAR GIVES A HILL ASSISTANCE ERROR, ALONG WILL ALL ERRORS THAT THE CAR HAS. THE CAR LOSES POWER, ONCE I MADE IT TO THE SIDE OF THE ROAD. I STOP THE CAR, TRIED TO RESTART THE CAR, NOTHING HAPPENS. NO LIGHTS, NO ERRORS, NO SOUND. AFTER I TRIED TO RESTART THE CAR IT WOULD SOUND LIKE IT WAS GOING TO START, BUT WOULD. FINALLY THE CAR STARTED BUT IT KEPT STOPPING SO I HAD THE CAR TOWED
TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER STARTING THE ENGINE AND SHIFTING THE TRANSMISSION INTO REVERSE, THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (JIM TAYLOR FORD LINCOLN, 1605 N. SERVICE RD, EAST RUSTON, LA) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE BUSHING FAILED AND DETACHED FROM THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE CONTACT INDICATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 92,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO PLACE THE SHIFT LEVER INTO PARK, THE SHIFTER CABLE BECAME DISENGAGED. THE CONTACT STATED THAT THE SHIFT LEVER WOULD SHIFT INTO NEUTRAL OR REVERSE, BUT FAIL TO SHIFT INTO THE PARK POSITION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE DEALER (VELDE FORD, 2200 N 8TH ST, PEKIN, IL 61554, (888) 221-2804) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. *TT *TR
WHILE RETURNING FROM VACATION IN GEORGIA, I WAS GASSING UP IN SOUTH CAROLINA WHEN I PLACED MY CAR IN PARK AND IT STARTED TO ROLL AWAY. I IMMEDIATELY USED THE PARKING BRAKE TO STOP THE VEHICLE. TRIED TO SHIFT IN ANOTHER GEAR AND THE SHIFTER WOULD NOT MOVE. HAD CAR TOWED TO LOCAL FORD DEALER IN HARDEEVILLE, SC ON JULY 7TH, 2018. THEY COULD NOT DIAGNOSE THE PROBLEM UNTIL MONDAY JULY 9TH, 2018. CAR WAS DIAGNOSED AND FOUND OUT THAT THE SHIFTING CABLE HAD BROKE. THEY LOCATED PART AND REPAIRED THE CAR ON JULY 10TH, 2018. NOT ONLY DID I HAVE TO PAY FOR THE CAR REPAIR OUT OF MY OWN POCKET, BECAUSE EXTENDED WARRANTY DID NOT COVER, I ACQUIRED AND ADDITIONAL 3 NIGHTS OF LODGING WHILE WAITING FOR MY CAR TO BE REPAIRED.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE GEAR DID NOT SHIFT FROM PARK INTO DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED. THE CONTACT CALLED AUTONATION FORD ST. PETERSBURG AT 727-231-1323 (LOCATED AT 2525 34TH ST N, ST. PETERSBURG, FL 33713) WHERE AN APPOINTMENT WAS SCHEDULED, BUT THE CONTACT DID NOT AGREE TO PAY THE DIAGNOSTIC FEES. THE CONTACT WAS REFERRED TO NHTSA. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
MY WIFE ARRIVED AT WORK AND SHIFTED THE CAR INTO PARK. WHILE EXITING THE CAR STARTED ROLLING BACKWARDS. SHE HAD TO APPLY THE EMERGENCY BRAKE TO STOP IT. WHILE THE DASH AND SHIFTER SAID THE CAR WAS IN PARK IT WAS REALLY IN NEUTRAL OR REVERSE. I HAD THE CAR TOWED TO THE DEALERSHIP. THE REPLACED THE SHIFTER CABLE ASSEMBLY AND TOLD ME THAT A SMALL PLASTIC BUSHING BROKE AND THATS WHAT CAUSED THE ISSUE. TOTAL COST OF THE REPAIR WAS $410. THERE IS NOW A RECALL FOR THE EXACT SAME PROBLEM BUT THEY WILL NOT REFUND ME THE MONEY BECAUSE MY VIN IS NOT PART OF THE RECALL. THE RECALL NEEDS TO BE EXPANDED TO COVER MORE FUSION'S. MINE WAS AT THE FLAT ROCK ASSEMBLY PLANT AS THE RECALLED CARS WERE, JUST TWO WEEKS AFTER THE CUTOFF DATE OF SEPT. 14, 2013. FORD CORPORATE WAS NO HELP JUST TOLD ME TO CALL THE DEALER WHERE I HAD THE REPAIR DONE. TYPICAL FORD CUSTOMER SERVICE I MUST SAY AFTER DEALING WITH THEM FOR THE PAST 4+ YEARS.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE SHIFTER CONSOLE DISPLAYED THE VEHICLE WAS IN PARK; HOWEVER, THE DISPLAY ON THE INSTRUMENT PANEL REFLECTED THAT THE VEHICLE WAS IN REVERSE. DUE TO THE FAILURE, THE GEAR SHIFTER FAILED TO WORK. THE VEHICLE WAS TOWED TO THE DEALER (BALDWIN FORD-LINCOLN, INC., 801 S WESTWOOD BOULEVARD, POPLAR BLUFF, MO 63901) WHERE IT WAS DETERMINED THAT THE SHIFTER CABLE NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. UPON STARTING THE VEHICLE, THE GEAR SHIFTER FAILED TO SHIFT FROM PARK INTO DRIVE. UPON INSPECTING THE TRANSMISSION AND THE SHIFTER CABLE, THE CONTACT BECAME AWARE THAT THE SHIFTER CABLE WAS FRACTURED. AN INDEPENDENT MECHANIC WAS CONTACTED AND CONFIRMED THAT THE LINKAGE CABLE WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
THE RECALL WAS ISSUED IN 2016, IT'S BEEN ALMOST TWO YEARS AND I HAVE RECEIVED NO DOCUMENTATION FROM FORD ABOUT THIS RECALL. I NOW HAVE A RECALL ON THE STEERING WHEEL THAT INCREASES THE LIKELIHOOD OF A CRASH COMBINED WITH SEATBELTS THAT MIGHT NOT ADEQUATELY RESTRAIN ME AND/OR PASSENGER IN THE CRASH. SOUNDS LIKE A PRETTY AWFUL COMBO. THE RECALL STATES THAT NO FIX IS YET AVAILABLE, BUT IT HAS BEEN ALMOST 2 YEARS. RECALL NUMBER IS 16S42
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT INTO PARK WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER (HOMER SKELTON FORD OF MILLINGTON, 9030 US-51, MILLINGTON, TN 38053) WHERE IT WAS DIAGNOSED AS A FAILED SHIFTER CABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 61,000.
TL-
ITS BEEN A YEAR OR SO THAT THE CAR BEEN ACTING UP ITS DISPLAYS ON THE SCREEN (TEMPORARY LOST OF COMMUNICATIONS WITH CLIMATE SYSTEM) WINDOWS DONT GO DOWN AC DOESNT NOTHING WORKS ON FRONT CONTROLS I HAVE 2 KIDS AND IT WORRY ME BECAUSE IT COULD HAPPEN WHEN IM DRIVING OR EVEN WHEN I PARKED OR STOP WHAT I DO NOTICE IT USUALLY HAPPENS WHEN IT'S HOT DEALER ALSO SEEMS TO FIND NOTHING WRONG WITH IT
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH, THE TRACTION CONTROL, ABS, AIR BAG, AND VARIOUS OTHER WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE POWER STEERING FAILED AS WELL. THE DEALER (KOCOUREK FORD LINCOLN, 2727 NORTH 20TH AVE, WAUSAU, WI 54401, (715)-298-3673) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
I WAS PULLING OUT FROM A PARKING SPOT WHEN I TRY TO PUT MY CAR AND DRIVE THE CAR WAS GETTING STUCK IN REVERSE AND I DID EVERYTHING IS SAID TO DO TO TRY TO FIX IT AND MY CAR IS STILL STUCK ON REVERSE THE LIGHT IS STUCK ON REVERSE AND I HAVE NO WAY TO START MY CAR MOVE MY CAR OR ANYTHING AND I'VE HEARD MULTIPLE PEOPLE WITH A 2014 OR OLDER MODEL CHAN AT THEIR REVERSE IS GETTING STUCK
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FORD DEALER (GUSTAFSON FORD, 112 N LEXINGTON AVE, KEWANEE, IL 61443, (309) 852-2107) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT FROM THE PARK POSITION. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO APPLE FORD LINCOLN (8800 STANFORD BLVD, COLUMBIA, MD) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE BECAME DETACHED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
PASSANGER REAR DOOR WON'T STAY CLOSED
VACUUM PUMP FAILED WITHOUT ANY WARNING. THIS CAUSED LOSS OF POWER BRAKES. NEARLY CRASHED AT INTERSECTION AS I WAS FORCED TO GO THROUGH A RED LIGHT BECAUSE OF THE LOSS OF BRAKES. UPON DISASSEMBLY OF VACUUM PUMP I FOUND THAT THE DRIVER FOR THE VACUUM PUMP WAS BROKEN OFF IN THE CAMSHAFT AND THE PUMP WAS SEIZED. THIS IS A MAJOR SAFETY ISSUE I BELIEVE THAT IF MY WIFE OR DAUGHTER HAD BEEN DRIVING WE WOULD HAVE SURELY WRECKED. ALSO I THINK FORD WILL AVOID THIS ISSUE BASED IN THE HIGH COST OF REPAIRS. REMOVING THE BROKEN PIECE FROM THE CAMSHAFT AMOUNTED TO MAJOR ENGINE REPAIR. THE CAR WASH AS AT THE REPAIR SHOP SEVERAL WEEKS.
MY DRIVER REAR DOOR LATCH IS BROKE WITCH IS KNOWN ISSUE ON 2014 FORD FUSION AND THERE HAVE BEEN TWO DIFFERENT RECALL AND THEY ARE TRYING TO SAY MY VIN IS NOT PART OF THE RECALL AND WANT ME TO PAY IT BROKE ON IT'S OWN AND IN SAFE AND SOMETHING SHOULD BE DONE WHEN CONTACT FORD THEY REFUSE TO HELP
AC COMPRESSOR STOPPED WORKING
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 65 MPH, THE CONTACT HEARD A LOUD NOISE UNDERNEATH THE VEHICLE CLOSE TO THE TRANSMISSION. THE CONTACT ALSO NOTICED A BURNING OIL ODOR AND STATED THAT THE VEHICLE OVERHEATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THERE WAS TRANSMISSION FAILURE. THE DEALER (MCCOY MILLS FORD, 700 W COMMONWEALTH AVE, FULLERTON, CA 92832, (855) 546-0900) WAS CONTACTED AND INFORMED THE CONTACT THAT THE WARRANTY HAD EXPIRED. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS APPROXIMATELY 134,000.
I WAS MADE AWARE OF A RECALL INVOLVING THE SEATBELTS ON MY 2014 FORD FUSION BACK IN 2016. I'VE INQUIRED MULTIPLE TIMES ABOUT HAVING IT FIXED AND EACH TIME FORD HAS TOLD ME THEY DON'T HAVE A FIX. IT HAS BEEN 2 YEARS NOW. I FEEL UNSAFE TRAVELING IN THE CAR AND HAVING PASSENGERS RIDE IN MY CAR. IT SEEMS LIKE 2 YEARS IS A LONG TIME TO HAVE A RECALL WHERE YOUR SEATBELTS COULD FAIL OPEN THIS LONG WITHOUT A REMEDY IS FRIGHTENING AND IRRESPONSIBLE. I HOPE I AM NOT INVOLVED IN A CAR ACCIDENT AND THEY FAIL TO RESTRAIN MYSELF OR SOMEONE ELSE.
SO I HAVE A 2014 FUSION, BOUGHT PRE-OWNED CURRENTLY WITH ABOUT 16,000 MILES. I RECENTLY NOTICED THAT MY CAR WHEN ACCELERATING PAUSES TO ACCELERATE. THIS IS ESPECIALLY NOTICEABLE TRYING TO GO FROM 0-60 AS FAST AS POSSIBLE. ALSO AFTER SLOWING DOWN AND HITTING THE GAS PEDAL IT ALMOST FEELS LIKE NO POWER IS BEING APPLIED TO THE ENGINE MOMENTARILY. I WAS STATIONARY, THEN IN MOTION BELOW 10MPH CROSSING AN INTERSECTION ON A CITY STREET AND TO MY RIGHT A VEHICLE WAS DOING 40+ IN A 25 AND FLEW OVER A HILL AND ALMOST HIT ME. WHEN I WENT TO ACCELERATE TO GET OUT OF HIS WAY, THIS IS WHEN I NOTICED THE PROBLEM, I SLAMMED THE GAS AND DIDN'T MOVE UNTIL A LITERAL SECOND LATER, LUCKILY HE SLAMMED HIS BRAKES AND NOTHING HAPPENED. REASON UNKNOWN, HOWEVER AFTER EXPERIMENTING IN A SAFE ENVIRONMENT SOME MORE, I NOTICED THAT IT ONLY REALLY HAPPENS IN DRIVE, NOT SPORT. ALTHOUGH IT IS AN AUTOMATIC, THEY SPLIT UP THESE SECTIONS AND PROBABLY DIFFERENT "CHIPS" THAT DICTATE THESE CONTROLS. IT COULD BE A DELAY BETWEEN PRESSING THE PEDAL AND RECEIVING POWER. UNFORTUNATELY, I CANNOT DRIVE THE VEHICLE AND RECORD AT THE SAME TIME AS I DON'T HAVE A SAFE WAY OF DOING SO, AND IT LOOKS LIKE YOU DON'T ALLOW VIDEO TO BE UPLOADED ANYWAY. THE VEHICLE CURRENTLY HAS 27,000, MODEL SE, 2.5L ENGINE, SEMI-AUTOMATIC TRANSMISSION. AGAIN, DOES DELAY IN ACCELERATION IN DRIVE, NOT SPORT.
I HAVE 24391 MILES ON MY CAR AND I WAS TOLD I NEED NEW SHOCKS IN THE REAR OF THE VEHICLE. I HAVE NEVER REPLACED BACK SHOCKS ON A CAR WITH THAT LITTLE BIT OF MILEAGE. THIS SHOULD BE A RECALL NOW FORD WANTS ME TO PAY 435.00 FOR THIS REALLY? FIRST TIME I HAVE OWNED A FORD. BUT WILL NOT BE PURCHASING ONE EVER AGAIN IF I HAVE TO PAY FOR NEW REAR SHOCKS.
AIR CONDITIONING CLUTCH FELL OFF COMPRESSOR WHILE DRIVING ON HIGHWAY. BOLT FELL OUT ALLOWING CLUTCH TO FALL OFF. COULD HAVE HIT ANOTHER VEHICLE ON THE ROAD. ONLY DIDN'T BECAUSE IT GOT CAUGHT IN THE ENGINE SPLASH PAN. AFTER SEARCHING THIS IS A COMMON PROBLEM NOT ONLY ON THE FORD FUSON, BUT ALSO ON F SERIES TRUCKS, AND THE FORD MUSTANG.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V167000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (TOWNE FORD, 1-650-366-5744) WAS CALLED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 FORD FUSION. IN 90 DEGREE TEMPERATURE OR HIGHER, THE "FAILURE TO COMMUNICATE WITH CLIMATE CONTROL" WARNING INDICATOR ILLUMINATED AND THE WINDOWS WERE INOPERABLE. THE DEALER (MT. ORAB FORD, 1-937-444-2551) WAS CALLED AND STATED THAT THEY NEVER HEARD OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 51,550. THE VIN WAS NOT AVAILABLE.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Ford Fusion → · Every Fusion year → · How the figures are calculated →