TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHIFTED INTO FOURTH GEAR WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.
2014 Ford Fusion complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 4 MPH, THE STEERING LOST POWER AND THE "POWER ASSIST OFF" INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000.
DOOR LATCHES HAVE BROKEN WHILE VEHICLE IS IN MOTION, CAUSING THE DOOR TO SWING OPEN AND REFUSE TO CLOSE ENTIRELY.TWO SEPARATE INSTANCES OF THIS OCCURRING ON DIFFERENT DOORS WITHIN MONTHS OF EACH OTHER.*DT CONSUMER STATED BOTH DRIVER FRONT SIDE AND THE DRIVER REAR DOOR WAS REPAIRED.*JB
JULY 29 2018 DRIVING NORTH ON I35 NEAR SAN MARCUS TEXAS. VEHICLE OVERHEATED AND WENT INTO LIMP MODE. MADE IT TO FIRESTONE STORE. ASE CERTIFIED TECH. DIAGNOSED AND FOUND NO LEAKS AND DETERMINED THAT ANTI-FREEZE WAS MORE THAN LIKELY BEING DUMPED INTO TURBO WHICH MAY POSSIBLY CAUSE ENGINE FIRE LIKE THE ECOBOOST 1.0, 1.6, 2.5 AND 3.5 ECOBOOST HAS DONE AND HAS BEEN RECALLED. ALSO FOUND THAT AIR FILTER WAS FULL OF ANTI-FREEZE. VEHICLE IS CURRENTLY AT AUTO NATION FORD IN SOUTH FT WORTH WAITING FOR DIAGNOSTIC AFTER THANKSGIVING. I'M AFRAID TO LET MY WIFE DRIVE THE CAR NOT KNOWING IF IT'S GOING TO BURST INTO FLAMES. CAN YOU PLEASE LET ME KNOW IF A RECALL IS SOON COMING ON THE 1.5 ECOBOOST. THANKS FOR YOUR TIME, JEREMY
MY CAR WILL NOT SHIFT OUT OF PARK.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR LATCH FAILED. THE VEHICLE WAS TAKEN TO WORLD FORD PENSACOLA (6397 PENSACOLA BLVD, PENSACOLA, FL 32505, (850) 476-9050) WHERE THEY STATED THAT THEY WOULD PROVIDE A REPLACEMENT KIT FOR THE SAME OEM LATCHES. THE DEALER REPLACED THE LATCH. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 17V210000 (LATCHES/LOCKS/LINKAGES) AND 15V246000 (LATCHES/LOCKS/LINKAGES), BUT THE VEHICLE EXPERIENCED THE SAME FAILURE RELATED TO THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 94,711.
AFTER MY HUSBAND PARK THE CAR STARTED TO MOVED BACKWARDS ( ROLLAWAY ISSUE) TOOK THE CAR TO THE DEALER AND THEY CHARGED US ALMOST $ 700 BECAUSE EVEN THAT IN ONLINE THAT IS A RECALL FOR THE ROLLAWAY ISSUE FOR ALL FORDS 2013/2016 THEY SAID THAT THE VIN IS NOT LISTED AS A RECALL BUT THE CAR WAS ASSEMBLED 5 DAYS AFTER THE RECALL CUT OUT DATE .. SO I ASKED IF WA 5 DAYS AFTER MEANS THEY USED THE SAME PARTS MAYBE BUT FORD IS WILLING TO REFUND ALL MY MONEY ... SINCE IS VERY CLEAR THAT IS A ROLLAWAY ISSUE AND IS NOT FAIR THAT WE PAID FOR THAT .
TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER THE CONTACT FILLED THE FUEL TANK WITH 3/4 OF FUEL, A LOUD RATTLING NOISE WAS HEARD COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE NOISE SOUNDED AS IF THE EXHAUST MAY HAVE MADE CONTACT WITH THE FUEL TANK. THE CONTACT WAS AN INDEPENDENT MECHANIC AND INSPECTED THE VEHICLE, BUT COULD NOT FIND THE SOURCE OF THE FAILURE. THE CONTACT HIGHLIGHTED THAT THE FUEL TANK RATTLING NOISE ONLY SOUNDED WHEN THE TANK WAS 3/4 FULL AND BECAME MORE PROMINENT IN COLDER TEMPERATURES. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHEN THE CONTACT'S WIFE PLACED THE VEHICLE INTO REVERSE AND DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE SEIZED. THE VEHICLE WAS TAKEN TO SOUTHWEST FORD (4001 INTERSTATE HWY 30, GREENVILLE, TX 75402, 903-455-7222) WHERE IT WAS DIAGNOSED THAT THE SHIFTER CABLE FRACTURED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. *TT*JB
RECALL 18S20 FOR THE SHIFTER BUSHING BACK MY CAR UP STOPPED SHIFTED INTO DRIVR FROM REVERSE LET OFF THE BREAK THEN PUT INTO DRIVE HIT THE GAS AND ALMOST SMASHED MY NIEGBOR CAR CAR WAS STILL IN REVERSE NOT DRIVE. PUT CAR IN PARK WENT TO GET OUT AND CAR STATED TO MOVE IN REVESE WAS STILL ENGAGED SHUT OFF THE CAR NOW IT WOULD NOT START STILL IN REVERSE LOOKED UP ON INTERNET FOUND THE ISSUE WAS THE BAD BUSSHING ON THE SHIFTER CAUSED IT TO JUMP OFF LOOK AT IT AND THAT IS WHAT HAPPEN TOOK TO DEALER THEY SAID ALL THE OTHER CARS AROUND MINE YEAR WAS COVERED BUT NOT MY VIN? THIS COULD HAVE BEEN BAD IF MY WIFE WAS IN IT OR IF I HAD HIT THE GAS HARD TO TAKE OFF AND IT WENT BACKWARDS THEY NEED TO RECALL ALL FUSIONS 2013 2014 2015 NOT JUST SOME
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE CONTACT ATTEMPTED TO REVERSE FROM A PARKING SPACE, THE VEHICLE DID NOT ENGAGE IN ANY GEAR. THE GEAR SHIFT MOVED, BUT NONE OF THE LETTERS ILLUMINATED WHEN A GEAR WAS SELECTED. THE VEHICLE WAS TOWED TO ANGELA KRAUSE FORD (1575 MANSELL ROAD, ALPHARETTA, GA 30009) WHERE IT WAS DIAGNOSED THAT THE BUSHING THAT ATTACHED TO THE SHIFTER CABLE FRACTURED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS16272770. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
AIR CONDITIONING CLUTCH BROKE OFF THE COMPRESSOR. SINCE THE CAR IS ONLY 4 YEARS OLD, I DON'T THINK IT SHOULD HAVE HAPPENED. HAS THIS HAPPENED TO OTHER CARS THAT ARE LESS THAN 5 YEARS OLD? THE SYSTEM WORKED ONE DAY AND NOT THE NEXT. ONLY RECORD I HAVE IS THE BILL THAT I PAID TO HAVE IT FIXED.
EVERY SO OFTEN MY CAR WILL STALL OUT. I WILL RESTART AND IT WILL STALL OUT ALEAST 3 TIMES BEFORE IT WILL DRIVE NORMAL, SOMETIMES I HAVE TO WAIT UNTIL THE CHECK ENGINE LIGHT COMES ON BEFORE THE STALLING OUT STOPS. IF I MAKE A LONG TRIP 20 MILES OR MORE, AND REACH MY DESTINATION CAR WILL SHALL AT THE END OF THE TRIP OR WHEN IM LEAVING FROM A LONG TRIP. I CANT SEEM TO HAVE THE CHECK ENGINE LIGHT ON LONG ENOUGH FOR THE DEALER TO CHECK DUE TO LIGHT WILL CLEAR.
MY FUSION A/C CLUTCH BOLT CAME OUT AND THE CLUTCH WHEEL CAME OFF. I WAS DRIVING AT THE TIME AND IT ALL BOUNCED UNDER MY CAR. THE A/C DOES NOT WORK NOW. THIS SHOULD BE A RECALL ISSUE BECAUSE IT SHOULD NEVER HAVE COME LOOSE TO FALL OFF.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STARTED SWERVING. THE CONTACT ALSO MENTIONED THAT WHEN THE VEHICLE WAS STATIONARY THERE WAS A NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO HUMES FORD OF CORRY (13626 US-6, CORRY, PA 16407 (814) 665-8207) WHERE THE CONTACT WAS INFORMED NOT TO DRIVE THE VEHICLE BECAUSE THE BOLTS WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
THE CAR HAS BEEN MAKING A NOISE FOR OVER A YEAR, WHILE IT WAS STILL UNDER WARRANTY I WAS TOLD IT WAS NO BIG DEAL, BUT NOW IT HAS CASCADED INTO A FULL TRANSMISSION FAILURE. MY CAR IS ONLY 4 YEARS OLD AND DOESN'T EVEN HAVE 100,000 MILES YET.I BOUGHT A HYBRID SO IT WOULD LAST LONGER, NOT SHORTER THAN THE AVERAGE CAR
I WAS DRIVING THE CAR INTO MY DRIVEWAY. IT IS A SHARED DRIVEWAY FOR A TOWNHOUSE SET. I HAD MY FOOT ON THE BRAKE AS I PULLED IN. I WAS GOING SLOWLY IN THE DRIVE WAY. I TURNED THE WHEEL TO PARK THE CAR. I HAD THE BRAKE FIRMLY DEPRESSED. THE CAR DID NOT STOP. I ENDED UP SLOWLY GOING INTO THE GARAGE DOOR. I HAD THE BRAKE PRESSED DOWN. MY FOOT WAS NOT ON THE GAS. MY FOOT IS ALSO NOT WIDE ENOUGH TO HAVE PUSHED BOTH DOWN AT THE SAME TIME. THE ONLY WAY I COULD STOP WAS TO PUT THE CAR INTO PARK. IT CAME TO A JERKING STOP, BUT DID NOT CONTINUE THE FORWARD MOTION.
TAKATA RECALL. I JUST RECEIVED THE NOTICE IN THE MAIL.
WHILE IN MOTION, MY 2014 FORD FUSION ABRUPTLY STOPPED ACCELERATING. THE VEHICLE DID NOT TURN OFF. THE VEHICLE WAS ABLE TO DRIVE FOR A FEW SECONDS (AROUND 20 SECONDS) AFTER DRIVING OUT OF THE PARKING SPACE, AND AFTERWARDS IT STOPPED ACCELERATING. THIS HAPPENED TO ME WHILE ON THE ROAD AND COULD HAVE RESULTED IN A SERIOUS ACCIDENT TO MYSELF AND OTHERS. IT HAPPENED ON MORE THAN ONE OCCASION. AFTER GETTING TWO DIAGNOSES FROM A FORD DEALERSHIP, THEY SAID THE ISSUE HAD TO DO WITH THE LOW SIDE FUEL PRESSURE SENSOR. IT WAS NOT FUNCTIONING PROPERLY. THEY NEEDED TO REPLACE IT. IMPORTANT TO NOTE IS THE FACT THAT THE CHECK ENGINE LIGHT WAS NOT ON BEFORE OR AFTER THE INCIDENT TRANSPIRED. IN OTHER WORDS, THE VEHICLE'S SAFETY SYSTEM GAVE NO INDICATION THAT THE VEHICLE NEEDED IMMEDIATE ATTENTION. THIS SAFETY DEFECT IS IN BREACH OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT. A VEHICLE SHOULD NOT ABRUPTLY STOP ACCELERATING WHILE ON THE ROAD AS IT CAN CAUSE SERIOUS CASUALTIES TO THE OWNER AND NEARBY VEHICLES. THE FACT THAT THE VEHICLE'S SAFETY SYSTEM/CHECK ENGINE LIGHT NEVER CAME ON IS INCREDIBLY SIGNIFICANT. THIS SAFETY DEFECT REPAIR SHOULD BE REIMBURSED TO OWNERS OF THIS FORD VEHICLE. *JS
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHEN THE CONTACT ATTEMPTED TO PLACE THE VEHICLE IN PARK, THE VEHICLE STARTED MOVING FORWARD AND MADE A CHIMING NOISE. IN ADDITION, THE "TRANSMISSION NOT IN PARK" INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO STEARNS FORD (602 ALAMANCE RD, BURLINGTON, NC 27215) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 55,000.
I REMOVED MY IGNITION KEY FROM THE CAR AFTER PARKING AND PUTTING THE SHIFTER INTO THE PARK POSITION, BUT THE CAR BEGAN ROLLING BACKWARDS. I HAD TO IMMEDIATELY APPLY THE EMERGENCY BRAKE TO STOP MY CAR FROM HITTING ANOTHER CAR. I RESEARCHED ONLINE AND DISCOVERED THAT THERE WAS A RECALL ISSUED ON MY YEAR MAKE AND MODEL CAR FOR THE EXACT SAME PROBLEM THAT I AM HAVING. HOWEVER, I CONTACTED FORD AND THEY INDICATED THAT THERE IS NO CURRENT RECALL ON MY CAR FOR THIS ISSUE, AND YET MY CAR WAS MANUFACTURED DURING THE TIME OF THE NOTED DEFECTS. PLEASE SEE RECALL INFORMATION FOUND ONLINE BELOW: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN 2013-2014 FORD ESCAPE, AND 2013-2016 FORD FUSION VEHICLES, EQUIPPED WITH SIX-SPEED AUTOMATIC TRANSMISSIONS. THE BUSHING THAT ATTACHES THE TRANSMISSION SHIFTER CABLE TO THE TRANSMISSION MAY DEGRADE OVER TIME AND CAUSE THE BUSHING TO DETACH FROM THE TRANSMISSION. THE CONDITION COULD ALLOW THE DRIVER TO MOVE THE SHIFT LEVER TO PARK AND REMOVE THE IGNITION KEY, WHILE THE TRANSMISSION MAY NOT BE IN PARK, WITH NO WARNING MESSAGE OR AUDIBLE CHIME. CONSEQUENCE IF THE VEHICLE IS EXITED WITHOUT THE TRANSMISSION BEING IN PARK AND WITHOUT THE PARKING BRAKE BEING APPLIED, THE VEHICLE MAY UNEXPECTEDLY MOVE, INCREASING THE RISK OF A CRASH. WHAT OWNERS SHOULD DO FORD WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE SHIFTER CABLE BUSHING, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN JULY 30, 2
ENGINE STALLS DUE TO FUEL VACUUM. WHEN DRIVING THE ENGINE TO WILL STALL UNDER LOW RPMS ESPECIALLY WHEN PULLING OUT OF DRIVEAWAY AND AT STOP SIGNS. THIS HAPPENS DAILY.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE SHUT OFF AND RESTARTED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO FORD LINCOLN OF FRANKLIN (615-800-6500, LOCATED AT 1129 MURFREESBORO RD, FRANKLIN, TN 37064) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING AT UNKNOWN SPEEDS, THE ENGINE OVERHEATED AND COOLANT LEAKED ONTO THE GROUND. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO CAPITOL FORD (919 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136, (408) 426-8298) WHERE IT WAS DIAGNOSED THAT COOLANT LEAKED INTO THE ENGINE, AND THE HEAD GASKET, CAMSHAFT AND TIMING BELT NEEDED TO BE REPLACED. THE DEALER ALSO STATED THAT THE CAM PHASERS MAY BE STICKING AND ADDITIONAL DIAGNOSTIC TESTING WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 64,571.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ELECTRICAL FAILURES, WHICH AFFECTED THE AIR CONDITIONING, WINDOWS, HEATER, DOOR LOCKS, AND DEFROSTER. THE CONTACT HAD TO DISCONNECT THE BATTERY AFTER PARKING THE VEHICLE BECAUSE THE HEADLIGHTS REMAINED ILLUMINATED. THE DEALER (PRIME FORD AUBURN, 780 WASHINGTON ST, AUBURN, MA 01501, (508) 832-6261) DIAGNOSED THAT ONE OF THE COMPUTER MODULES MAY BE DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 55,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND COMPLETELY LOST POWER. THE CONTACT MENTIONED THAT THE VEHICLE BEGAN FUNCTIONING NORMALLY AFTER THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,405.
WE JUST PURCHASED THIS CAR. WHEN WE START OUT DRIVING SLOW THE CAR STALLS. PULLING OUT INTO TRAFFIC FROM PARKING LOTS PARKING SPOTS. IT HAPPENS DAILY. YESTERDAY A CAR HAD TO SWERVE NOT TO HIT US AFTERWE STALLED AND IT DID NOT START UP RIGHTAWAY.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE GEAR SHIFTER REMAINED IN THE REVERSE POSITION. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO COURTESY LINCOLN (LOCATED AT 4010 AMBASSADOR CAFFERY PKWY, LAFAYETTE, LA 70503, (337) 504-7341) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CABLE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 173,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR LATCH MALFUNCTIONED AND THE DOOR COULD NOT BE SECURED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (PEORIA FORD, 9130 W. BELL RD, PEORIA, AZ) WHO REPLACED THE DAMAGED DOOR LATCH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V210000(LATCHES/LOCKS/LINKAGES). THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 58,000.
A RECALL WAS ISSUED FOR OTHER FORD FUSIONS FOR A BUSHING THAT ALLOWS THE SHIFTER CABLE TO COME LOOSE. ON 10/01/2018, AFTER PARKING AND TURNING OFF THE CAR, IT ROLLED BACK INTO MY STREET. I BELIEVE MY CAR VIN SHOULD BE ADDED TO THE CURRENT RECALL.
FIRST THE DRIVER SIDE PASSENGER DOOR OPEN UP IN THE MIDDLE OF DRIVING IN JUNE OF 2018 AND NOW SEPTEMBER OF 2018 THE DRIVER SIDE DOOR FLY OPEN IN THE MIDDLE OF DRIVING DOOR NOT LATCH MAJOR ISSUE AND FORD FUSES TO TAKE RESPONSEAITY FOR THE BAD PRODUCT WHEN THIS IS MAJOR ISSUE AND KNOW THE ISSUE THE DEALERSHIP HAS ACKNOWLEDGE THIS AND THIS SHOULD BE A RECALL
I WAS DRIVING GOING 25 MILES A HOUR ON 9/28/2018 AND THE FRONT DOOR JUST OPEN UP BY ITS SELF WITCH A IS KNOW ISSUE WITH FORD AND DOOR LATCHES AND THEY KEEP SAYING MY VIN# IS NOT PART OF THIS WITCH THE DEALERSHIP ACKNOWLEDGES AND SAID IT SHOULD BE THIS IS THE SECOND DOOR IN THE LAST 3MONTHS TO DO THIS IN CHANDLER AZ WITCH IS UNSAFE TO ME AND THE PEOPLE WHO COULD BE AROUND ME
I DROVE TO THE POST OFFICE AND PUT MY CAR IN PARK BUT THE CAR DIDN'T SHIFT INTO PARK IT MADE IT FROM DRIVE TO NEUTRAL AND STUCK THERE. THE ACTUAL GEAR SHIFT WAS IN THE PARK POSITION BUT THE CAR ITSELF WAS IN NEUTRAL. I PULLED MY EBRAKE ON SO I COULD EXIT THE CAR MY CAR WOULDN'T ROLL. WHAT HAPPENED WAS THE DORMAN THAT IS ON THE GEAR SHIFT UNDER MY HOOD HAD CHIPPED AWAY, CAUSING THE GEAR SHIFT ARM TO POP OFF. I REPLACED THE DORMAN, AND EVERYTHING HAS BEEN FINE FOR ABOUT A MONTH.. A WEEK AGO IT POPPED OFF AGAIN AS I ATTEMPT TO SHIFT GEARS AND HAS POPPED OFF EVERYDAY, SEVERAL TIMES A DAY, ALMOST EVERY TRIP I MAKE BUT THIS TIME THE SMALL CREAM PIECE THAT HELPS ENGAGE IT IS THERE, INTACT, AND NOT WORN AT ALL. THIS IS VERY FRUSTRATING TO HAVE TO PULL MY EBRAKE TO PARK MY CAR, GET OUT AND POP THE HOOD AND READJUST THE ARM AND GEAR SHIFT AND REATTACH IT SO THAT I CAN GET MY CAR INTO THE GEAR I NEED IT IN.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 70 MPH, THE TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, TURNED OFF, AND RESTARTED THE VEHICLE. THE CONTACT DROVE TO STEARNS FORD (602 ALAMANCE ROAD, BURLINGTON, NC 27215) AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER DIAGNOSED THAT THE COOLANT MIXED WITH THE OIL AND THE ENGINE BLOCK FRACTURED. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE DRIVING APPROXIMATELY 25 MPH, THE PASSENGER SIDE DOOR OPENED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF ROAD AND CLOSED THE DOOR. THE CONTACT CONTINUED DRIVING, BUT THE DOOR OPENED AGAIN. THE CONTACT HAD TO HOLD THE DOOR CLOSED WITH A PIECE OF CLOTHING. THE VEHICLE WAS DRIVEN TO THE DEALER (VIVA FORD, 5550 N DESERT BOULEVARD, EL PASO, TX 79912) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 28,673.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE CONTACT'S WIFE WAS DRIVING 15 MPH, SHE HEARD AN ABNORMAL NOISE AND THE STEERING SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
STARTED CAR AND NOTICED WARNING LIGHTS FOR ABS, AIRBAG AND STABILITY CONTROL ILLUMINATED ALSO NOTED SYSTEM CHECK WARNINGS FOR SERVICE ADVANCE TRAC, CHECK REAR PARK AIR AND HILL START NOT AVAILABLE. AS I DROVE CAR I NOTICED POWER STEERING WAS NOT WORKING AS IT SHOULD, TURNING VEHICLE REQUIRED MORE EFFORT AND STEERING WAS STIFF. WHEN COMING TO A STOP I NOTED THE BRAKES SEEMED TO LOCK.
THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION IS DETACHED FROM THE TRANSMISSION. THE SHIFTER CABLE BUSHING HAS DETACHED FROM THE TRANSMISSIONAND THE TRANSMISSION IS STUCK IN DRIVE, BUT THE SHIFT LEVER APPEARS TO BE IN PARK.THIS IS AN OPEN RECALL ON SOME FUSIONS, BUT MINE ISN'T INCLUDED, BUT IS EFFECTED. IT'S UNDRIVABLE LIKE IT IS. CANNOT BE SHIFTED OUT OF GEAR, AND IS IN DRIVE WHICH IS DANGEROUS DUE TO CAR WILL ROLL IF SAFETY BRAKE IS RELEASED. I PUT THE CAR IN PARK, TURNED IT OFF AND REMOVED THE KEY AND MY CAR STARTED ROLLING.
TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER THE CONTACT SHIFTED THE VEHICLE INTO PARK, IT CONTINUED TO ROLL BACKWARDS. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PARKWAY FORD-LINCOLN OF LEXINGTON (98 NEW HIGHWAY 64 W, LEXINGTON, NC) WHERE IT WAS DIAGNOSED THAT THE SHIFT CABLE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE REVERSING THE VEHICLE AT LOW SPEEDS, THE STOPPED UNEXPECTEDLY; HOWEVER, THE ENGINE WAS STILL RUNNING. IN ADDITION, THE "TRANSMISSION NOT IN GEAR" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO LIBERTY FORD PARMA HEIGHTS (6600 PEARL RD, PARMA HEIGHTS, OH 44130, (440) 888-2600) WHERE IT WAS DIAGNOSED THAT THE BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,200.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO BE COASTED TO THE SIDE OF THE ROAD AND WAS TOWED TO A TOW LOT. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COMPUTER SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NO RECALL WAS ASSOCIATED WITH THE VIN. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
THE DRIVERS SIDE POWER SEAT MOTOR HAS FAILED RENDERING THE SEAT UNMOVABLE, SEEING AS HOW THE SEAT AUTOMATICALLY MOVES ALL THE WAY BACK, ITS IMPOSSIBLE TO REACH THE PETALS. THE LOCAL DEALERSHIP IS AWARE OF THIS AND IT'S A SERIOUS SAFETY ISSUE THAT NEEDS FIXED. IT JUST RANDOMLY HAPPENED GETTING OUT OF THE CAR AND THE NEXT TIME ENTERING THE SEAT WAS FROZEN ALL THE WAY BACK. IT'S A 362.40 REPAIR ON AN INOPERABLE CAR, UNACCEPTABLE.
PER FORD RECALL 18S20 7/18/2018, THE BUSHING THAT ATTACHES THE SHIFTER CABLE TO THE TRANSMISSION DETACHED FROM THE TRANSMISSION. THE DEGRADED SHIFTER CABLE BUSHING THAT DETACHED FROM THE TRANSMISSION ALLOWED THE TRANSMISSION TO BE IN A GEAR STATE DIFFERENT THAN THE GEAR SHIFT POSITION SELECTED BY THE DRIVER. THE CONDITION ALLOWED THE DRIVER, ME, TO MOVE THE SHIFT LEVER TO 'PARK' AND REMOVE THE IGNITION KEY, WHILE THE TRANSMISSION WAS NOT IN 'PARK', IN THIS CASE "NEUTRAL", WITH NO WARNING MESSAGE OR AUDIBLE CHIME. WHILE BRAKES OR THE PARKING BRAKE WAS NOT APPLIED, THIS CONDITION RESULTED IN UNINTENDED VEHICLE MOVEMENT, THE VEHICLE WAS FREE WHEELING. FORTUNATELY THIS CONDITION DID NOT RESULT IN AN INJURY OR CRASH. FORD CLAIMS THAT MY PARTICULAR VEHICLE, (XXXXX), IS NOT COVER BY FORD RECALL 18S20, AND THAT REPAIRS WILL NOT BE COVERED EVEN THOUGH THE FAILURE HAPPEN EXACTLY AS STATED IN THE RECALL LANGUAGE FOUND HERE HTTPS://MEDIA.FORD.COM/CONTENT/FORDMEDIA/FNA/US/EN/NEWS/2018/07/18/FORD-ISSUES-TWO-SAFETY-RECALLS-IN-NORTH-AMERICA.HTML AT THE TIME OF THE FAILURE THE VEHICLE WAS BACKING OUT OF A FLAT RESIDENTIAL DRIVEWAY, FRONT WHEELS TURNING LEFT, MAKING THE TRANSIENT TO DRIVE FORWARD DOWN A RESIDENTIAL STREET (25MPH SPEED LIMIT). THE VEHICLE WAS STUCK IN "NEUTRAL", AND PUTTING THE SHIFT SELECTOR IN "PARK" DID NOT STOP THE VEHICLE. INSTEAD THE VEHICLE ROLLED FORWARD DOWN THE SLIGHT INCLINE OF THE STREET UNTIL STOPPED USING THE BRAKES. THE VEHICLE THEN NEED TO BE HELD IN PLACE BY EI
I STOPPED AND PUT THE CAR IN PARK IN ORDER TO GET OUT AND MOVE A GATE, LEAVING THE ENGINE RUNNING. WHEN I GOT BACK IN AND TRIED TO SHIFT GEARS OUT OF PARK IT DIDN'T SHIFT, IT MOVED BACK AND FORTH WITHOUT ANY RESISTANCE AND THE CAR COULDN'T MOVE. THE ENGINE COULD STILL BE ON. WE HAD IT TOWED TO THE SHOP AND THE MECHANIC REPLACED THE CABLE THAT CONNECTS TO THE TRANSMISSION.
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V857000 (SEAT BELTS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN 2017. THE CONTACT SPOKE WITH EARNHARDT FORD (7300 WEST ORCHID LANE, CHANDLER, ARIZONA 85226, (480) 893-0000) AND WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR *TR
TL* THE CONTACT OWNS A 2014 FORD FUSION. WHILE THE VEHICLE WAS PARKED AND TURNED OFF, IT ROLLED FORWARD ON ITS OWN. THE CONTACT STATED THAT THE GEAR DISPLAY INDICATED THE VEHICLE WAS IN REVERSE EVEN THOUGH IT WAS PARKED, AND THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,500.
FRONT DOOR LATCH FAILED. DOOR WOULD NOT STAY CLOSED! HAPPEN WHEN PARKED!
TL* THE CONTACT OWNS A 2014 FORD FUSION. AFTER REVERSING OUT OF THE DRIVEWAY AND ATTEMPTING TO SHIFT INTO DRIVE, THE GEAR SHIFTER FAILED TO SHIFT OUT OF NEUTRAL. THE VEHICLE WAS TOWED TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER FAILED. THE VEHICLE WAS REPAIRED. THE GEAR SHIFTER CABLE AND BUSHING WERE REPLACED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE FAILURE MILEAGE WAS 88,000. *DT ...*BF. *JB
TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT OUT OF PARK AND THE GEAR SHIFTER DISPLAYED A DIFFERENT GEAR. THE VEHICLE WAS TOWED TO JOHNSON BROTHERS FORD (7455 SOUTH GENERAL BRUCE DR, TEMPLE, TX 76502, (254) 773-5257) WHERE IT WAS DIAGNOSED THAT THE BUSHINGS AND SHIFTER CABLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V471000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM THE RECALL AND RECOMMENDED THAT A DEALER DIAGNOSE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
I HAVEN'T EVEN HAD MY CAR A WHOLE YEAR YET AND I HAVE ALREADY REPLACED A TRANSMISSION AND NOW HAVING TO DO THE STEERING WHEEL/BEARING/HUB ASSEMBLY I THOUGHT FORD WAS OKAY UNTIL NOW I'VE SPENT SO MUCH MONEY TRYING TO REPAIR THIS CAR.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Ford Fusion → · Every Fusion year → · How the figures are calculated →