Page 12 of 27 · complaints 551–600 of 1,334

2014 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Steering
Filed Jan 30, 202172,715 milesIL

FROM COLD START, POWER STEERING FAILURE. STEERING WHEEL IMPOSSIBLE TO TURN WITH ENGINE RUNNING. INSTRUMENTATION WARNING LIGHT AND MESSAGE: "STEERING ASSIST FAULT...SERVICE ADVANCE TRAC." VEHICLE NOT DRIVABLE. 72,715 MILES ON VEHICLE.

Air Bags
Filed Jan 29, 202186,745 milesGA

TRANSMISSION IS SLIPPING REALLY BAD. IT STALLS WHILE DRIVING AND TRYING TO ACCELERATE. IT ALSO SHIFTS OUT REALLY ROUGH. THE ELECTRICAL SYSTEM STAYS ON EVEN WHEN THE CAR IS OFF I'VE ALREADY REPLACED REFURBISHED TRANSMISSION AND THE WHEEL BEARING. I FEEL VERY UNSAFE AND DON'T ALLOW MY KIDS TO RIDE IN CAR FOR NOT KNOWING WHAT COULD HAPPEN. EVEN WHILE CAR IS IDLING THERE A LOUD KNOCK

Power Train
Filed Jan 28, 2021117,783 milesMN

THE VEHICLE WAS IN MOTION ON THE HIGHWAY WHEN THERE WAS A CLUNK FROM THE POWERTRAIN AND THE ENGINE LIGHT AND "HAZARD DO NOT DRIVE" LIGHT CAME ON. I PULLED OVER AND HAD THE VEHICLE TOWED. THERE HAD BEEN A ODD, SORT OF HARD TO HEAR WHINING NOISE WHEN DEPRESSING THE ACCELERATOR COMING FROM SOME PART OF THE POWERTRAIN FOR AROUND 20,000 MILES OR SO. I DIDN'T THINK A WHOLE LOT ABOUT IT SINCE THERE WERE NO WARNING INDICATORS OR ENGINE LIGHTS ON AND BESIDES THE WHINING NOISE THE VEHICLE RAN NORMAL. I HAD THE VEHICLE TAKEN TO A FORD DEALERSHIP FOR A REPAIR ESTIMATE AND WAS TOLD I NEEDED TO HAVE THE TRANSMISSION REPLACED WITH A BRAND NEW ONE AT THE COST OF ALMOST WHAT THE VEHICLE'S RESALE VALUE WAS. I LATER HAD IT TAKEN TO A TRANSMISSION REPAIR SPECIALIST WHERE THEY WOULD REMOVE THE TRANSMISSION THEN REPAIR THE INTERNAL COMPONENTS IN THE TRANSMISSION AT A LESSER COST THAN REPLACING IT WITH A BRAND NEW ONE. I WAS TOLD THE "TRANSFER GEAR BEARING" FAILED AND HAD TO BE REPLACED A LONG WITH OTHER "FAIL POINTS" KNOWN TO FAIL IN THIS PARTICULAR MODEL TRANSMISSION.

Engine
Filed Jan 13, 202189,000 milesPA

VEHICLE SHUTTERING SHIFTING HARD INTO SECOND OR THIRD GEAR FROM FIRST JUST STARTED

Fuel/Propulsion System
Filed Jan 11, 202181,000 milesNV

VEHICLE'S GAS PEDDLE BECOMES UNRESPONSIVE/LOCKS WHILE IN OPERATION. TWICE THIS HAS OCCURRED AT TOP SPEEDS OF 65 ON MAJOR HIGHWAYS AND THANKFULLY, IN SITUATIONS WHERE I COULD PULL ONTO A MEDIAN. THAT SAID, THIS IS A VERY DANGEROUS SITUATION REGARDLESS AND SHOULD SUBSTANTIATE AN INVESTIGATION AS IT'S APPARENT I'M NOT THE ONLY ONE WHO'S EXPERIENCED THIS. IN ADDITION TO THIS, THE VEHICLE REFUSES TO TURN OVER WHEN FILLED WITH GASOLINE.

Service Brakes
Filed Jan 4, 202174,036 milesMI

MY CAR, A 2014 FORD FUSION SE, WAS PARKED IN MY DRIVEWAY ON 1/2/2021, EVERYTHING WAS FINE ON 1/3/2021 I STARTED THE CAR AND MY POWER ASSIST DID NOT WORK AND AN ERROR OF "STEERING ASSIST FAULT SERVICE REQUIRED", "SERVICE ADVANCETRAC", "HILL ASSIST OFF" AND MY TRACTION LIGHT CAME ON STATING IT IS OFF. THIS CAR HAS 74036 MILES AND HAS NEVER HAD A PROBLEM. I CALLED THE FORD DEALERSHIP AND WAS TOLD THERE ARE NO RECALLS FOR THIS. THE CAR WAS STATIONARY WITH NO REASON FOR THESE PROBLEMS.

Steering
Filed Jan 3, 202152,000 milesNY

START THE VEHICLE A FAULT IS DISPLAYED ON DASHBOARD STEERING ASSIST FAULT. THE STEERING WHEEL DOES NOT TURN, CAN NOT DRIVE THE CAR.

Wheels
Filed Dec 30, 2020122,000 milesKS

TIRE IN FOR SERVICE, FIRESTONE REP STATED LUG NUTS NEED TO BE REPLACED, THEY ARE "MUSHROOMING" WHICH COULD CAUSE AN INABILITY TO REMOVE THE LUG NUTS IN CASE OF ROADSIDE EMERGENCY.

Structure › Body
Filed Dec 28, 2020IN

BACK UP CAMERA WOULD BE IN PARK. AS SONN AS I PUT THE CAR IN REVERSE THE SCREEN WOULD GO BLACK OTHER TIMES IT WOULD GO IN AND OUT. SUNROOF SEAL IS LEAKING!!! ENGINE- I NOTICES WHEN IM AT THE STOP LIGHT TURNS GREEN MY VEHICLE TAKE A FEW SECONDS TO ACCELERATE, IT MAKES A HORRIBLE PULL STRAIGHTFORWARD MOTION. I NOTICES THE BODY PAINT CHIPS HORRIBLE IN ODD PLACES ON THE VEHICLE.

Latches/Locks/Linkages › Trunk Lid › Latch
Filed Dec 22, 2020100,000 milesIL

MY TRUNK KEEPS POPPING OPEN. IT DOES NOT MATTER IF MY CAR IS IN MOTION OR PARKED. THE DOORS UNLOCK/LOCK WHEN TRUNK POPS OPEN AND THE LIGHTS FLASH (AS IF WALKING OUT TO YOUR CAR AND HITTING UNLOCK ON KEY FOB). IT SEEMS TO HAPPEN MORE OFTEN IN DIRECT SUNLIGHT BUT DOES HAPPEN DURING THE NIGHT AS WELL.

Engine
Filed Dec 19, 2020PA

AS I WAS DRIVING ON THE HIGHWAY AT 65MPH MY CAR STOPPED ACCELERATING AS I WAS DRIVING. I HAD TO CUT MY CAR OFF AS TO 'RESTART' IT WOULD ALLOW ME TO DRIVE A SHORT DISTANCE. THANK GOODNESS I WAS NOT FAR FROM HOME. THIS HAS NEVER HAPPENED AND I HAD NO WARNING OR INDICATION THAT SOMETHING WAS WRONG. I JUST GOT AN OIL CHANGE 2 WEEKS AGO AND I KEEP UP ON MAINTENANCE ON MY VEHICLE. I WENT TO THE INTERNET AND RESEARCHED THE ISSUE AND I CAME ACROSS A BUNCH. THIS IS AN ISSUE THAT SHOULD BE RECALLED BECAUSE THIS CAN CAUSE A HEALTH AND SAFETY HAZARD WHILE DRIVING.

Power Train
Filed Dec 16, 2020250,000 milesNJ

TRANSMISSION SHIFT CABLE BUSHING FAILED. CAR WAS IN 'REVERSE'. BRAKE APPLIED AND CAR SHIFTED TO DRIVE. WHEN BRAKE WAS RELEASED THE CAR DROVE BACKWARDS AND REMAINED IN REVERSE. BRAKES WERE IMMEDIATELY APPLIED AND CAR SHIFTED TO PARK. WHEN BRAKE WAS RELEASED, CAR AGAIN DROVE BACKWARDS, REMAINING IN REVERSE. BRAKES APPLIED AND CAR WAS TURNED OFF. DASH STILL INDICATED CAR WAS IN REVERSE, BUT SHIFTER WAS IN PARK. PARKING BRAKE APPLIED. CAR WOULD NOT START AGAIN BECAUSE TRANSMISSION WAS STUCK IN REVERSE. DESPITE RECALL # 19S16, MY VIN# IS NOT LISTED, DESPITE AN IDENTICAL PROBLEM. DEALER REFUSED SERVICE UNDER RECALL, AND REPAIRS NEEDED TO BE DONE OUT-OF-POCKET. CAR WAS SERVICED AT AMERICAN TIRE AND AUTO. LLC, 426 U.S. 206 #1, HILLSBOROUGH, NJ. (908) 281-7500 FAILURE OF THE TRANSMISSION SHIFT CABLE BUSHING WAS CONFIRMED.

Steering
Filed Dec 15, 202073,000 milesMN

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED WHILE ATTEMPTING TO START THE VEHICLE, THE STEERING ASSIST FAULT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.

Latches/Locks/Linkages › Trunk Lid › Latch
Filed Dec 14, 2020110,000 milesVA

TRUNK POPPING OPEN, STEERING RECALLS, FIRE HAZARD FROM CHARGING CABLE. THESE ARE SAFEFY ISSUES I WOULD LIKE TO GET FIXED!!

Steering
Filed Dec 8, 202038,522 milesPA

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THE STEERING WHEEL WAS LOOSE WHILE DRIVING THE VEHICLE. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER AN UNKNOWN RECALL AT SPRINGFIELD FORD LINCOLN (50 BALTIMORE PIKE, SPRINGFIELD, PA 19064, (610) 544-0700) HOWEVER, THE FAILURE OCCURRED. THE MANUFACTURER STATED THAT THE RECALL REPAIR WAS A ONE TIME FREE REPAIR AND THERE WAS NO ADDITIONAL ASSISTANCE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 38,522.

Steering
Filed Dec 4, 202050,000 milesMA

THE POWER STEERING KEEPS GOING OUT FOR NO REASON WHEN I AM DRIVING IN ANY KIND OF WEATHER. IT 1ST HAPPENED WHEN I WENT THROUGH A PUDDLE ON 2 OCCASIONS BUT HAPPENED AGAIN ON A SUNNY DAY WHEN I WAS ON THE HIGHWAY

Electrical System
Filed Dec 4, 202090,000 milesRI

MY FUSION HAD INOPERABLE WIPERS AND TURN SIGNALS. THE STEERING WHEEL CONTROLS WOULD NOT WORK OR TOGGLE BETWEEN ANY INFORMATION. THE BLINKERS WOULD NOT WORK AT ALL. WIPERS WOULD ONLY WORK ON FULL SPEED. I HAD TO DRIVE FOR 20 MILES AND THEN EVERYTHING STARTED TO WORK AGAIN.

Seat Belts
Filed Nov 29, 2020120,000 milesTN

THE BACKSEAT OF DRIVER'S SIDE SEAT BELT LOCKED AND KEPT MY CHILD RESTRAINED. THIS OCCURRED AFTER I PULLED INTO A PARKING LOT AND PUT THE CAR IN PARK. AFTER MULTIPLE ATTEMPTS OF TRYING TO LOOSEN THE BELT THEN I EVENTUALLY HAD TO CUT THE SEAT BELT WITH SCISSORS IN ORDER TO GET MY CHILD OUT.

Engine
Filed Nov 24, 2020NE

THE TRANSMISSION HAS TO BE REPLACED AT LOW MILEAGE. RESEARCH SHOWED THIS A HUGE ISSUE WITH OTHER OWNERS OF THE FORD FUSION 2013-2015. SIMILAR TO ENGINE PROBLEMS, TRANSMISSION PROBLEMS ARE THE LAST THING ANY DRIVER WOULD LIKE TO DEAL WITH. THIS IS BECAUSE IT COSTS A LOT OF MONEY ON REPAIR AND REQUIRES A CERTAIN SKILL SET TO GET IT FIXED. UNFORTUNATELY, 2014 FORD FUSION TRANSMISSION PROBLEMS WERE THE THIRD MOST REPORTED ABOUT THIS VEHICLE. IN GENERAL, THE PROBLEMS WERE RELATED TO ISSUES WITH SHIFTING, COMPLETE TRANSMISSION FAILURE, AND TRANSMISSION SHUTTERING. MANY OWNERS OF VEHICLES AROUND 28,000 MILES REPORTED ROUGH TRANSMISSION SHIFTING ALONG WITH TRANSMISSION SLIPPING, WHICH IS NOT EXPECTED AT THIS MILEAGE OF THIS VEHICLE. THE PROBLEM WAS MOSTLY RESOLVED BY EITHER REPLACING THE TRANSMISSION OR PERFORMING A GLOBAL RESET. THE AVERAGE REPAIR COST FOR TRANSMISSION SLIPPING WAS ABOUT $750. AT LEAST TWO OWNERS REPORTED A COMPLETE TRANSMISSION FAILURE OF THEIR 73,000 MILES VEHICLES. THE OWNERS MENTIONED THAT THEY PERFORMED REGULAR MAINTENANCE TO THE VEHICLE, AND THEY DID NOT SEE ANY WARNING SIGNS THAT COULD POINT THEM TO DO SOMETHING BEFORE THE COMPLETE FAILURE. THE OWNERS DID NOT INCLUDE INFORMATION ABOUT REPAIR OPTIONS OR REPAIR COSTS. LASTLY, A COUPLE OF OWNERS INDICATED FRUSTRATION FROM TRANSMISSION SHUTTERING EVERY TIME THEY DRIVE THE VEHICLE. THEY MENTIONED THAT THE SHUTTERING FADES OUT AFTER THEY DRIVE FOR A LONG TIME. HOWEVER, THE SHUDDERING BECOMES MORE SEVERE WHEN THEY S

Engine
Filed Nov 24, 2020137,000 milesLA

THE CAR RAN HOT ON ME AND THE DEALERSHIP SAID THE CAR HAD WHAT THEY CALL COOLANT INTRUSION. I HAD TO TO GET A NEW BLOCK FOR THE VEHICLE.

Steering
Filed Nov 14, 202094,000 milesTX

"STEERING LOSS" , "SERVICE ADVANCETRAC" AND "HILL START ASSIST NOT AVAIL" INDICATOR ON DASH CAME ON AT AROUND 94,000 MILES WHILE DRIVING ON THE HIGHWAY WITH NO PRIOR MECHANICAL ISSUES OR INDICATORS OF MECHANICAL FAILURE. LUCKILY I WAS ABLE TO STEER (VERY DIFFICULT/STEERING WHEEL STIFF) OFF THE ROADWAY. VISUAL INSPECTION OF VEHICLE SHOWS NO DAMAGE TO MECHANICAL COMPONENTS. I BELIEVE ELECTRIC POWER STEERING COMPONENT OR SENSOR IS CAUSING SYSTEM TO LOCK UP AND COULD HAVE VERY WELL ENDED VERY BADLY FOR ME AND MY FAMILY.

Power Train
Filed Nov 11, 202059,252 milesNJ

II HAD RECALL 19V362000 POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT DONE ON THIS CAR I CANNOT REMEMBER OR FIND THE DATE. I NEVER HAD A PROBLEM WITH THE SHIFTER BEFORE THE RECALL WAS DONE. ON MONDAY NOV 2 2020 MY WIFE HAD THE CAR SHE STOPPED AT A GAS STATION PARKED THE CAR AND GOT OUT. THE CAR ROLLED INTO A CURB. SHE CHECKED AND THE SHIFTER WAS IN PARK.THE ENGINE WOULD NOT START, SHE CALLED ME AND I LOOKED AT THE SHIFTER CABLE WAS DETACHED FROM THE TRANS SHIFTER ARM. THE BUSHING WAS STILL ON THE SHIFTER LINKAGE AT THE TRANS.I PERCHESED A NEW BUSHING PART "DG9Z-7K340-A. I INSTALED THE NEW BUSHING AS PER THE RECALL INSTRUCTIONS. I AM CONCERNED THIS RECALL DID NOT FIX THE PROBLEM, AND MAY HAVE MADE IT WORSE. I STILL HAVE THE OLD BUSHING IF YOU ARE INTERESTED IN SEEING IT I WILL SEND IT TO YOU. THANK YOU TAYLOR '

Electrical System
Filed Nov 9, 2020140,000 milesCA

I'VE HAD MY CAR FOR 5 YEARS. 6 MONTHS AFTER I PURCHASED IT IT STARTED SHOWING TRANSMISSION ISSUES. IT'S ALMOST LIKE IT GETS STUCK IN A GEAR WHEN TRYING TO ACCELERATE , AND THEN IT FLINGS YOUR FORWARD. WHEN DRIVING UP A HILL IT WON'T GO OVER 30MPH. I TOOK IT IN OVER 2 YEARS AGO TO FORD AND WAS TOLD A TRANSMISSION RECALL FOR 2014 FORD FUSIONS WAS COMING. 2 YEARS LATER AND I'M BEING TOLD MY CAR DOESN'T QUALIFY BUT IS SHOWING ALL THE SIGNS THAT'S LISTED ON THE RECALL. JUST LAST WEEK MY CAR SHUT OFF WHILE DRIVING ON THE FREEWAY WITH MY KIDS IN THE CAR. SINCE IT'S HAPPENED 3 TIMES. SINCE IT STARTED SHUTTING OFF WHILE DRIVING A NEW ISSUE HAS PROGRESSED. MY CAR NOW JERKS WHEN TRYING TO ACCELERATE. IF I HAVE THE HEATER IN IT SMELLS LIKE SOMETHING IS BURNING. WE USED A CODE READER AND IT TOLD US TRANSMISSION ISSUES BUT FORD STILL SAYS I DON'T QUALIFY.

Latches/Locks/Linkages › Trunk Lid › Latch
Filed Nov 5, 202060,000 milesGA

THE TRUNK WILL POP OPEN BY ITSELF AT DIFFERENT TIMES. SOMETIMES SITTING IN THE DRIVEWAY, OTHER TIMES IT HAS HAPPENED WHILE THE CAR WAS DRIVING. FORD DEALERSHIP HASN'T BEEN ABLE TO RECREATE THE ISSUE AND SAYS NOTHING IS WRONG. THIS HAS BEEN A COMMONPLACE COMPLAINT ON VARIOUS FORD FORUMS.

Unknown or Other
Filed Nov 4, 2020137,000 milesLA

MY CAR RAN HOT ON ME FOR THE FIRST TIME. I ADDED COOLANT AND TRIED TO RESTART THE CAR. HAD TO GET VEHICLE TOWED TO A DEALERSHIP AND THE DEALERSHIP TOLD ME IT WAS COOLANT INTRUSION. THEY SAID THEY HAVE SEEN A LOT OF VEHICLES THAT DID THE SAME THING. THE MAN AT THE DEALERSHIP SAID THAT GET ABOUT ONE VEHICLE A WEEK THIS HAPPENS. THE CAR WAS IN MOTION. I WAS GOING THE SPEED OF ABOUT 55 MILES AN HOUR. IT STARTED LOSING SPEED AND JUST DIED ON ME WHEN I GOT TO THE STOP SIGN AT THE END OF THE ROAD.

Service Brakes
Filed Oct 29, 2020150,000 milesIN

HYDRAULIC BRAKE LINE SPLIT UNDER NORMAL CONDITIONS. CAUSING ALL FLUID TO BE LOST

Steering
Filed Oct 20, 202095,000 milesIA

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STEERING WHEEL MADE AN ABNORMAL SOUND. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE STEERING WHEEL WAS INSPECTED AND IT WAS DETERMINED THAT THE AN ELECTRONIC STEERING PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE TECHNICIAN TURNED THE STEERING WHEEL AND THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE DEALER LINDQUIST FORD INC (3950 MIDDLE RD, BETTENDORF, IA 52722) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.

Power Train
Filed Oct 5, 2020155,000 milesAL

ME AND MANY OTHERS THAT HAVE THE 1.5 ENGINES HAVE THE SAME PROBLEM AS THE SAFETY RECALL 18S20 ' SHIFT CABLE BUSHING REPLACEMENT. THIS IS THE SAME PART WITH THE SAME PROBLEM. WHY ARE OUR VEHICLES NOT INCLUDED IN THIS RECALL? I CAN'T EVEN FIND CORRECT PART FOR REPLACEMENT. MY CAR HAS LOST PROPULSION AFTER PULLING OUT INTO TRAFFIC ON I-65 IN BIRMINGHAM ALABAMA, NEARLY CAUSING AN ACCIDENT. I KNOW I AM NOT THE ONLY CONSUMER THAT HAS THIS SAME COMPLAINT. FORD SHOULD AT THE MINIMUM OFFER THE PART FOR REPLACEMENT. I'VE BEEN HAVING TO DRIVE LIKE THIS FOR A YEAR NOW.

Power Train
Filed Oct 2, 2020TX

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE SOON AFTER EACH FAILURE AND RESUMED NORMAL DRIVING. THE CONTACT HAD YET TO TAKE THE VEHICLE TO AN INDEPENDENT MECHANIC OR A DEALER TO HAVE THE VEHICLE SERVICED OR DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Electrical System
Filed Oct 1, 202034,000 milesAR

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT ON SEVERAL OCCASIONS IN REVERSE, THE BACK OVER CAMERA BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND QUOTED OVER 700.00 TO REPAIR. COGSWELL MOTORS (1900 E MAIN ST, RUSSELLVILLE, AR 72801, (479) 968-2665) WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.*DT*JB*DT CONSUMER STATED HE DID HIT SOMETHING AND AT THE TIME VEHICLE WAS UNDER WARRANTY. DEALER TOLD THE CONSUMER CAMMERA WAS FINE.*JB

Electrical System
Filed Sep 30, 202065,000 milesSC

BACK UP CAMERA MALFUNCTION. CAMERA DISPLAY WILL EITHER BE BLACK OR ZOOMED IN AND MIRRORED. HAS GOTTEN WORSE TO THE POINT THE CAMERA FAILS 99% OF THE TIME DUE TO THE HEIGHT OF THE REAR SEATS VISIBILITY IS GREATLY AFFECTED. HAPPENS WHEN PLACING CAR IN REVERSE.

Unknown or Other
Filed Sep 30, 202094,000 milesVA

MY BACK UP CAMERA CONTINUOUSLY STOPS WORKING. IT HAS BEEN OCCURRING FOR SEVERAL MONTHS. FROM A SITTING POSITION WHEN PLACED IN REVERSE MOST TIMES THE BACK UP CAM WILL COME ON AND STAY ON FOR A FEW SECONDS, THEN GO TO A BLACK SCREEN AND SOMETIMES STAY BLACK AND OTHER TIMES CRAZY IMAGES WILL COME UP. IT ALMOST APPEARS TO HAVE SOME SORT OF SHORT IN IT CAUSING THIS TO OCCUR. FOR SEVERAL YEARS IT WORKED PROPERLY, NOW EVERY TIME I PLACE IN REVERSE IT IS A GUESSING GAME AS TO WHETHER IT WILL WORK AT ALL.

Engine
Filed Sep 25, 202078,703 milesMI

I HEARD A NOISE IN MY VEHICLE IN JULY. I HAD THE SERVICE MANAGER TAKE A DRIVE. HE THOUGHT IT WAS A WHEEL BEARING. ON SEPTEMBER 2 I TOOK IT IN TO BE FIXED. THE MECHANIC SAID IT WAS NOT A WHEEL BEARING. IT WAS THE TRANSMISSION AND IT WOULD HAVE TO BE REPLACED. I CONTACTED FORD DIRECTLY. THEY TOLD ME THIS WAS A KNOWN ISSUE AND I NEEDED TO FILE THIS COMPLAINT. I HAVE ATTACHED THE WORK ORDER FROM THE DEALERSHIP DOCUMENTING THIS FACT.

Wheels › Lugs/Nuts/Bolts/Studs
Filed Sep 24, 2020FL

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO FLAMMER FORD OF SPRING HILL (3335 COMMERCIAL WAY, SPRING HILL, FL 34606) AND WAS INFORMED THAT THE LUG NUTS ON THE FOUR WHEELS WERE SWOLLEN AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT HE HAD NEVER HEARD OF SUCH A REPAIR NEEDING TO BE PERFORMED ON ANY VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Steering
Filed Sep 23, 202098,000 milesWI

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 30 MPH, THE STEERING WHEEL SEIZED WITH THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE CONTACT'S WIFE DROVE THE VEHICLE TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE STEERING GEAR PMI MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE PART WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V632000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT, PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 98,000.

Engine
Filed Sep 11, 2020145,000 milesFL

I HAVE TAKEN GREAT CARE OF MY CAR AND HAD IT SERVICED REGULARLY. ALL OF A SUDDEN IT STARTED HAVING STARTUP ISSUES WITH WHITE SMOKE COMING FROM THE EXHAUST AND CHECK ENGINE LIGHTS INDICATING MISFIRE ON THIRD CYLINDER AND RANDOM MISFIRES ON STARTUP. SHORTLY AFTER THESE SYMPTOMS PRESENTED, THE CAR RAPIDLY OVERHEATED WHILE IN MOTION AND LEFT ME STRANDED ON THE SIDE OF THE ROAD. I TOOK IT TO TWO SHOPS AND BOTH CONFIRMED IT IS RELATED TO A KNOWN ISSUE WITH MY ENGINE (1.5 ECOBOOST) FOR WHICH FORD HAS RELEASED MULTIPLE CORRECTIONS IN THE FORM OF TSBS, FSAS, AND CSPS. THE DESIGN OF THE SHORT BLOCK AND THE ENGINE PROGRAMMING HAVE CAUSED THE COOLANT TO PREMATURELY DEGRADE THE HEAD GASKET WHICH LEADS TO COOLANT INTRUSION INTO THE ENGINE CYLINDERS. IN MY SPECIFIC CASE, THE ISSUE HAS PRESENTED IN CYLINDER 3. I WAS NEVER NOTIFIED OF THIS ISSUE BY THE DEALER FORD OF PORT RICHEY OR THE MANUFACTURER AND IT WILL NOT BE COVERED UNDER WARRANTY DESPITE THE CAUSE OF THE ISSUE ORIGINATING AT THE MANUFACTURER FROM THE DESIGN OF THE SHORT BLOCK COOLANT PASSAGES AND THE ORIGINAL PROGRAMMING OF THE ENGINE. THIS SHOULD BE HANDLED AS A RECALL CONSIDERING IT IS UNSAFE TO DRIVE A VEHICLE THAT IS SPECIFICALLY DESIGNED TO SPONTANEOUSLY OVERHEAT UNDER NORMAL OPERATING CONDITIONS, LEAVING A DRIVER AND THEIR TWO CHILDREN STRANDED ON THE SIDE OF THE ROAD.

Engine
Filed Sep 10, 2020141,800 milesTX

DROVE MY 2014 FUSION WITH APPROX 141,800 MILES ON IT TO WORK (APPROX 30 MILES) THE NIGHT OF 8/25/2020 WITH NO ISSUES OR WARNING LIGHTS UPON PARKING IN THE PARKING GARAGE AND EXITING THE VEHICLE. WHEN I CAME OUT THE NEXT MORNING IT FAILED TO START WITH THE REMOTE. WHEN I GOT IN AND TRIED TO START IT, IT STILL WOULD NOT START AND IT PROVIDED NO WARNING LIGHTS. HAD SOMEONE ATTEMPT TO JUMP IT WHICH OBVIOUSLY DIDN'T WORK, SO WAS IT TOWED TO A NEARBY FORD SERVICE CENTER. THE SUMMARY OF THEIR DIAGNOSTICS WAS AS FOLLOWS: THERE WAS NO COOLANT (WHICH I HAD PUT SOME IN ABOUT 3 WEEKS PRIOR, AFTER THE CAR DID PROVIDE A WARNING THAT IT WAS OVERHEATING. I HAD PRESUMED THAT THE FORD QUICK LANE FORGOT TO CHECK MY COOLANT LEVELS WHEN IT WAS THERE 5/13/20 AND AT THIS TIME IT WAS LOW BUT NOT EMPTY), SPARK PLUG NUMBER 2 HAD COOLANT ON IT, CYLINDER #2 ALSO HAD COOLANT IN IT, AND AFTER CLEANING ALL SPARK PLUGS AND REINSTALLING THEM WHITE SMOKE WAS COMING FROM THE TAIL PIPE WHICH SMELLED LIKE COOLANT. IT WAS REQUESTED THAT I REPLACE THE BATTERY AND GET A NEW ENGINE AT WHICH THEY GAVE ME A QUOTE OF $6526.86. AFTER DOING RESEARCH AND ASKING A NON-FORD MECHANIC, HE AGREED IT WAS A FORD DEFECT. FORD WAS NOTIFIED VIA PHONE AND A CASE NUMBER WAS PROVIDED, BUT SAID THEY COULD NOT HELP WITH THIS MATTER. THIS IS THE SAME ISSUE THE 1.6L AND 2.0L HAD THAT WAS RECALLED AND FORD ACKNOWLEDGES THE ISSUE WITH THE 1.5L IN SSM 48106. REALLY SUCKS BECAUSE THE CAR RUNS GREAT OTHER THAN THIS ISSUE AND IS CURRENTLY PARKE

Engine
Filed Sep 8, 202060,000 milesCA

2014 FORD FUSION HAD NO PRIOR PROBLEMS AND NEVER INDICATED ANY OVERHEATING. AT 60K MILES THE DASH INDICATED ENGINE OVERHEATED. PARKED THE CAR IMMEDIATELY AND HAD THE VEHICLE TOWED TO THE LOCAL FORD DEALERSHIP. DEALERSHIP ADVISED THE COOLANT ENTERED THE ENGINE CYLINDER HEADS AND THAT THE ENTIRE ENGINE NEEDED TO BE REPLACED.

Latches/Locks/Linkages
Filed Sep 1, 2020FL

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARKS FORD OF WESLEY CHAPEL (28739 FL-54, WESLEY CHAPEL, FL 33543) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Service BrakesCrash2 injured
Filed Sep 1, 202090,000 milesCA

I WAS INVOLVED IN A MAJOR COLLISION ON THURSDAY 8/27 AT APPROXIMATELY 3:30PM. WHILE APPROACHING THE INTERSECTION TO MAKE A RIGHT TURN, I REMOVED MY FOOT FROM THE GAS AND ATTEMPTED TO BRAKE, BUT RATHER THAN SLOW DOWN, MY CAR ACCELERATED. WHEN I PRESSED THE BRAKE ALL THE WAY DOWN IT STILL CONTINUED TO ACCELERATE UNTIL I HIT ANOTHER VEHICLE WHICH FINALLY STOPPED MY CAR. I AM LUCKY NO ONE INCLUDING MYSELF DIED- THIS IS ABSOLUTELY UNACCEPTABLE. FORD CONTINUES TO HAVE THESE ISSUES AND THEIR NEGLIGENCE IS GOING TO HARM MORE PEOPLE!

Engine
Filed Aug 30, 2020107,000 milesCA

FORD SOLD ME A 2014 FORD FUSION WITH A FAULTY ENGINE BLOCK. MY ENGINE HAS COMPLETELY FAILED FROM COOLANT ENTERING THE CYLINDER AND FORD WILL ONLY FIX THE 1.6 AND UP ENGINE

EngineCrash
Filed Aug 28, 202090,000 milesGA

MY VEHICLE WAS INVOLVED INA ACCIDENT 11/25/2019 WHICHI RESULTEED IN A DDER HITTING THE CAR. THE CARS BODY WAS REPAIRED AS WELL AS THE RADIATOR AND THEN MARCH 2020. THE CAR SHUT COMPLETED DOWN. I WAS ADVISED TO CHECK TO SEE IF THIS WAS RECALL BECAUSE THE CAR NEVER WORKED AFTER THE DEER HIT IT. THE COOLANT CONTIUED TO BACK INTO THE ENGINE CAUSING COOLANT INTRUSION INTO THE CYLINDERS. EACH TIME WE PUT MORE IN IT RAN OUT OR INTO THE ENGINE.

Engine
Filed Aug 27, 202099,000 milesMA

WITH ABSOLUTELY NO PREVIOUS ISSUES, THE CAR STARTED OVERHEATING WHILE DRIVING ON THE HIGHWAY. I WAS ABLE TO MAKE IT HOME AFTER TURNING ON THE HEAT (ON A 90 DEGREE DAY) AND RIDING IT OUT. IT TURNED OUT MY CAR WAS OUT OF COOLANT, WHICH WAS ODD. WE FILLED IT AND MY CHECK ENGINE LIGHT CAME ON, THEN MY CAR SAT FOR ABOUT A WEEK, THE BATTERY WAS DEAD AND WHEN IT WAS JUMPED EVERY WARNING CAME UP ON MY DASH AND MY ENGINE WAS IN LIMP MODE. TURNS OUT MY CYLINDER CRACKED AND COOLANT WAS FLOODING MY ENGINE. AFTER SOME RESEARCH, IT TURNS OUT IT'S A COMMON PROBLEM WITH THE MODEL'S ENGINE AND FORD HASN'T DONE ANYTHING TO REMEDY IT.

Power Train
Filed Aug 27, 202018,213 milesCA

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE MADE A GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE TOWNE FORD OF REDWOOD CITY DEALER, LOCATED AT: 1601 EL CAMINO REAL, REDWOOD CITY, CA 94063, WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ALSO, THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 20V177000 (LATCHES/LOCKS/LINKAGES) AND THE SAME DEALER ORDERED THE PARTS AND SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED A TSB NUMBER: 17-0030. THE FAILURE MILEAGE WAS APPROXIMATELY 18,213.

Electronic Stability Control (esc)
Filed Aug 25, 2020IN

APPEARLLY FORD MOTOR COMPANY KNEW ABOUT APIM SYSTEM MALFUNCTIONING THAT THEY EXTENDED THE WARRANT STARTING FROM 2014 FOR 5 YEARS AND DIDN'T NOTIFY TO THE CUSTOMERS SO AFTER YOUR WARRANTY IS GONE THE APIM SYSTEM WILL NO LONGER WORK AND BY LAW ALL MANUFACTURING NEED TO NOTIFY OF ANY ABNORMAL SITUATION ON YOUR VEHICLE. THEIR UNDERSTANDING IS THAT THIS DOES NOT FALL UNDER A SAFETY RECALL, BUT WITHOUT HAVING THE SPEAKERS OR SOUND WORKING YOU WILL NOT HEAR YOUR SEATBELT CHIME YOU WILL NOT HEAR YOUR MOTOR SENSES CHIME WHEN CROSSING A-LINE, YOU WILL NOT HEAR YOUR VEHICLES CHIME REVERSING NOR WILL YOU SEE YOUR CAMERA. I HAVE SEEN 1000THS OF PEOPLE HAVING THE SAME PROBLEM AND FORD WILL NOT FIX IT BECAUSE "THEIR WARRANTY HAS EXPIRED" THEY ARE REQUESTING $1000 TO FIX IT.HOPEFULLY THIS CAN BE ANNOUNCED FOR ANOTHER CUSTOMERS BEFORE THEIR WARRANTY EXPIRES AND THEY DON'T HAVE TO PAY 1000 DOLLARS LIKE MYSELF

Engine
Filed Aug 25, 2020CA

I BOUGHT MY 2014 FORD FUSION FROM USED CAR LOT HAD IT FOR 2 YEARS I KEEP MAINTENANCE UP IN TIMELY MANNER. ABOUT 6 TO 8 MONTHS AGO MY CAR HAS NO POWER WHEN DRIVING IT JERKS LIKE I WAS HIT FROM BEHIND AND WHEN CHANGING LANES I TRY TO SPEED UP I PRESS GAS PEDAL BUT CAR GOES NOWHERE ONLY HIGH REVVING SOUND TAKES A MINUTE TO PICK UP SPEED ITS USES ALOT OF GAS AND 4 MONTHS MY SEAT BELT HAS TROUBLE LOCKING IN BELT. I STILL HAVE AND DRIVE MY CAR TO AND FROM WORK BUT ITS ONLY GETTING WORSE

Engine
Filed Aug 25, 2020111,400 milesCA

WHILE DRIVING ON A FREEWAY, MY 2014 FORD FUSION 2.0L ECOBOOST STARTS TO OVERHEAT. WHILE TRYING TO PRESS THE GAS PEDAL TO INCREASE THE SPEED, THE CAR TAKES A WHILE TO INCREASE THE SPEED AND AT THE SAME TIME THE TEMPARATURE GAUGE IS GOING UP AS WELL UNTIL I GET THE OVERHEATING NOTIFICATION ON MY CAR. I HAD TO SLOW DOWN MY DRIVING ON THE FREEWAY WHILE THERE WERE CARS BEHIND ME. I HAD TO GET OUT OF THE FREEWAY AND EXITED ON THE FIRST EXIT I SEE. I STOPPED ON A CURB OF A STREET AND OPENED THE HOOD OF THE CAR TO CHECK WHAT IS WRONG WITH IT AND I SAW THAT THERE ARE COOLANT ALL OVER MY ENGINE AND THAT MY COOLANT LEVEL WAS EMPTY EVEN THOUGH I FILLED IT UP ABOUT 2 WEEKS AGO. I HAD TO REFILL MY COOLANT A LITTLE BIT MORE THAN THE MAX LEVEL. I TRIED MY BEST TO DRIVE BACK HOME CAREFULLY AND JUST TOOK THE STREETS. I CHECK THE COOLANT LEVEL ABOUT 4-5 MILES LATER AND NOTICED THAT THE COOLANT LEVEL WENT DOWN A ABOUT 1/4 OF AN INCH BELOW THE MAX LEVEL. THE OVERHEATING STARTED TO HAPPEN WHEN THE TEMPERATURE STARTED TO RISE UP OVER 100 DEGREES BUT IT WAS THE FIRST TIME TODAY(08/25/2020) THAT IT SPLATTERED COOLANT ALL OVER MY ENGINE. THERE WAS ALSO NO CHECK ENGINE LIGHT ON.

Service Brakes
Filed Aug 21, 202075,200 milesFL

WHILE DRIVING ON A 2 LANE FLAT ROAD THE CAR STARTED LOSING POWER, WHEN I PRESS THE GAS HARDER THE CAR REALLY SPEEDED UP AND AFTER 2 BLOCKS IT STARTED LOSING POWER AGAIN, WITHIN THAT TIME THE "HILL START ASSIST" WARNING LIGHT CAME ON AND WENT OFF LOSING POWER ON AND OFF FOR 5 MILES UNTIL I REACHED HOME. AFTER GETTING HOME I NOTICE THE BRAKE LIGHT DIDN'T GO OFF AFTER 2 HOURS, SO I HAD TO REMOVE BATTERY CABLE. I HAD TO HAVE IT TOWED TO REPAIR SHOP AND THEY REPAIRED BRAKE SWITCH BECAUSE I DIDN'T KNOW IF IT WOULD STOP COMPLETELY.

Service BrakesCrash
Filed Aug 19, 2020116,000 milesIN

BRAKE PEDAL SINKING TO THE FLOOR THIS CAUSED MY WIFE TO BACK INTO ANOTHER CAR AND DAMAGE BOTH CARS. NOW THE PARKING BRAKE MALFUNCTION LIGHT IS FLASHING AND ACTING UP. HAD TOWED TO SHOP. I'VE SEEN RECALLS COMING OUT ON THIS ISSUE HOPING FORD IS GOING TO COVER THIS EXPENSIVE ISSUE. HAS CAUSED ONE ACCIDENT ALREADY. PLEASE CONTACT ME ABOUT THIS.*DT*AS

Power Train
Filed Aug 17, 2020139,000 milesMN

WHEN PUTTING THE VEHICLE IN PARK TODAY WITH SHIFTER, I REMOVED THE KEY, LIFTED MY FOOT OFF THE BRAKE AND THE VEHICLE STARTED ROLLING BACKWARDS. I APPLIED THE BRAKES. WHEN TURNING THE VEHICLE BACK ON, IT WAS STUCK IN "NEUTRAL" ON THE DASH BUT THE SHIFTER IS STUCK IN "PARK" AND WILL NOT SHIFT OR MOVE OUT OF PARK. THIS IS A KNOWN RECALL ON FORD FUSIONS YEAR 2014 BUT MY VIN DOES NOT SAY IT WAS PART OF THAT RECALL.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2014 Ford Fusion → · Every Fusion year → · How the figures are calculated →