2013 Ford Fusion complaints

The contact owns a 2013 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that an independent mechanic went to the residence and performed a diagnostic test on the vehicle. The diagnostic test received the code for a misfire in cylinder #4. The vehicle was towed to the independent mechanic where it was diagnosed with a coolant leak and a misfire in cylinder #4. The contact was informed that the head gasket and the timing chain needed to be replaced. The dealer was made aware of the failure. The contact was informed that the repair was not covered under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,800.

The contact owns a 2013 Ford Fusion. The contact stated while entering the vehicle to start the vehicle, the contact smelled the odor of gasoline. The contact checked the vehicle underneath the gas tank and observed that the tank was soaked by gasoline. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 85,000.

The steering wheel of this 2013 Ford Fusion SE, until now tightly connected to the rest of the steering system, has started wobbling. This problem has gradually been worsening over the past few days (as of today's date: 10/4/2025). If this problem is not addressed at some point by a mechanic, it appears that the steering wheel might eventually come loose and separate entirely from the steering column. This very same problem appears to have resulted in a recall and associated repairs by Ford Motor Company of many Ford Fusion sedans of model year 2014-2017. It may be that Ford Fusion sedans of the 2013 model year have the same or a similar problem that gave rise to the noted recall for 2014-2017 Ford Fusion sedans. If so, owners of 2013 Ford Fusion sedans could potentially benefit from a similar recall/repair.

The contact owns a 2013 Ford Fusion. The contact stated that while her grandson was driving approximately 65 MPH, there was smoke coming from the engine compartment. The vehicle was later towed to the local dealer who diagnosed that the engine had failed and needed to be replaced. The cause of the engine failure was not yet determined. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 200,000.

Coolant system Failure Abruptly. Available for inspect ASAP. The car shut off immediately while operating in the middle of oncoming traffic rendering me unable to steer off the roadway. Unknown- confirmed by independent center or dealer. Yes mechanic. No warnings prior simply out of nowhere dash lights up with engine light with a message turn off engine car over temperature. Car shut Off immediately.

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the low coolant level warning light illuminated, and the vehicle lost motive power. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic where it was diagnosed with a coolant leak and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 116,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated with the engine coolant warning light illuminated. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.

The contact owns a 2013 Ford Fusion. The contact stated while attempting to open the coolant overflow reservoir tank, the upper part of the tank cap fractured, preventing the contact from opening the coolant reservoir. The contact stated that on other occasions, the cap had melted. The contact stated that the failure recurred several times. The vehicle was taken to the dealer, where the coolant overflow reservoir tank cap was replaced several times. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 150,000.

The steering wheel seems to have a sensor that makes the car goes side by side and it is really unsafe. I see there is a lot of recalls for Fusions on steering wheel problems but my car is not on this list. Really unsafe to drive. Is not a one time incident. The failure is every day

The engine malfunctioned and faulty rear seat belt, it is not available for inspection because it started a fire that destroyed by car. The remains of the car is at a savage yard. We were put at risk because we were driving/riding in the car at the time it starting burning. We were able to pull the car over and park it in a gas station parking lot before it became fully engulfed in flames. I am reaching out to Ford. Since it was not an accident involved, the fire department inspected the vehicle and determine the fire started in the engine. Insurance representative has determined it is a total loss. There were no warning lamps or messages from the car. However, what caused us to detect something was wrong was the thick smoke started filling the car's cabin at which time we immediately pulled over. When we stopped the car, actual flames came from under the hoods towards the windshield of the car and we proceed to exit the car. My granddaughter in the back seat was having a hard time releasing herself from her seat belt.

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the power train warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that in October 2023, the power steering failed while driving on the highway. The contact stated that the failure occurred without warning. The rack and pinion were replaced by the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 111,500.

The contact owns a 2013 Ford Fusion. The contact stated that on several occasions while driving or while the vehicle was started, a message to an unknown message to “Stop the Vehicle” was displayed and the coolant temperature warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that a small radiator hose needed to be replaced. The vehicle was repaired but the failure reoccurred. The contact stated that coolant was added monthly. The contact believed that the failure was associated with NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was notified of the failure. The failure mileage was unknown.

The purge valve is likely malfunctioning, which affects the fuel system. Yes, it is available for inspection upon request. The malfunction caused the vehicle not to start after pumping gas, potentially leaving me stranded in unsafe locations, which could be hazardous, especially in high-traffic areas or remote locations. The issue has not yet been officially reproduced or confirmed by a dealer or independent service center. No, the vehicle or component has not been inspected by the manufacturer, police, or insurance representatives. There were no warning lamps or messages before the failure. The issue first appeared when the vehicle failed to start immediately after refueling.

Transmission slips hard shifting loses power wrench light comes on

Coolant leaks and never fills the reservoir.

Been getting a low coolant warning, coolant is not low ,is actually over limit. Car then says overheating service now,goes into limp mode. Engine light comes on. I cannot drive car until it shuts off, sit awhile and then go. Engine light on get a p1299 reading,have had that reading for years,they replaced motor while under warranty ,now four years later the exact same thing is happening and I have no warranty,I cannot pay for this . This is an Ecoboost 1.6 motor and needs recalling,I read where thousands of people are having the exact same problems,this is not new...Please help us people trying to help ourselves with the exact problems over and over again. The 2013 Ecoboost 1.6 has given me problems for years and it just now started again big time on Aug 12 2024.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 30 MPH and making a left turn, the steering wheel became very firm. The contact stated that the power steering failure message displayed. The vehicle was taken to the residence and inspected. The contact’s friend used a hand-held diagnostic tool to diagnose the vehicle. where it was revealed that the power steering and the left and right speed sensors had failed and that one of the gear motor bolts was missing and the other was corroded. The vehicle was not diagnosed or repaired. The contact believed that the failure was linked NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was notified of the failure. The failure mileage was 107,912.

Steering wheel has bolt recall issue that neglects this vehicle but offers recall repair on more more modern vehicles made on 2014-2017

The contact owns a 2013 Ford Fusion. The contact stated that on two occasions while the vehicle was parked, the interior hood latch release button failed to operate as intended. The vehicle was taken to an independent mechanic where it was diagnosed that the hood release cable needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 135,000,

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 5 MPH, the engine temperature indicated that the engine was "HOT" and the message "Low Engine Coolant" was displayed before the vehicle stalled. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 214,934.

My vehicle has a coolant intrusion from a known defective head gasket. The gasket has failed and there is coolant on the pistons. This is a known issue for Ford ecoboost engines from 2013-2018 and I request NHTSA's assistance with compelling Ford to remedy the problem.

The backup camera fails to show an image from behind the car over 75% of the time. The display in the car is black upon putting the car in reverse, within about 2 seconds a message displays “rear view camera is unavailable. Please contact your dealership.” The collision sensors (rear cross traffic) also does not work when the camera is not working. Looking at multiple online sites, as well as a friend who has a similar model Fusion as I do, there are many many reports of this issue . My car is low mileage (63,141). Ford also has multiple recalls for this issue on other models and years, this car should be included in the recalls.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the steering wheel seized and became difficult to steer. The contact slowed down and the vehicle was parked in a parking lot. The contact stated that the "Driver Assist Failure" message was displayed. The local dealer was not contacted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The manufacturer was not made of the failure. The failure mileage was approximately 130,000.

The contact owns a 2013 Ford Fusion. The contact stated that while starting the vehicle, the check engine, ABS, air bags, PCM, and several other unknown warning lights illuminated. The "Engine Coolant Over Temperature" message was displayed. The vehicle was taken to an independent mechanic and the dealer, where it was diagnosed with a coolant leak, but the contact was unaware of what needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 12V551000 (Engine and Engine Cooling) and 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recalls. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 171,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at approximately 65 MPH and exiting a ramp, the vehicle stalled and failed to restart. Additionally, while shifting gears the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to an independent who was unable to assist. The vehicle was towed to a transmission specialist, where it was determined that the transmission needed to be replaced. The vehicle was taken to the local dealer, where the transmission was serviced prior to the failure. The contact called the same local dealer and was informed that there was no recall coverage for the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 142,200.

I was driving my 2013 ford fusion and the power steering stopped working. There was no warning prior. The power steering assist warning appeared and I am not unable to drive the vehicle. There currently an active recall for 2013 ford fusions but my vehicle does not qualified and I believe it should. I have replaced the engine and transmission and there were active recalls on those issues and my car did not qualify the recall. I believe my car should qualify for the current power steering recall.

The contact owns a 2013 Ford Fusion. The contact stated while driving at 45 MPH, he heard an abnormal sound emanating from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission shifter cable bushing. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V471000 (Power Train) however, the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 200,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the engine was overheating. A message indicating that the coolant level was low was displayed. The vehicle was taken to an independent mechanic, where the contact was informed that there was a coolant leak. The mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion in the engine and spark plugs. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that it was a known failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

The steering wheel is beginning to come loose. It can be moved from side to side, up and down on the column. Each time I drive the car there is more movement.

My Car has 136,000 miles on it. The vehicle's rear windshield glue failed. I noticed water in the car's trunk the other day thinking it was a cooler not a big deal. Every time a car door closed I kept hearing a weird thud. Driving down the road I would hear a thump from the rear. I thought the spare tire tightened it and that was not it. I closed my car door, looked back, and saw the rear glass lift significantly. I did it again and then looked back and saw the glass lift. I then went back and realized could lift the rear windshield glass. 90% of the top and bottom of the glass glue had failed or was not there anymore. The whole driver's side was not glued. The only thing holding the glass on was the passenger's side of the glass. This is a huge safety issue as the glass could have just flown out at high speeds if I had rolled my windows down or it could have shattered because of vibrations at speeds. You need to investigate the failure of the adhesive used to put on all Ford Fusions and all sedans to see if there should be a forced recall. It was a fluke I found it before the window blew out or just shattered because of a vibration. It could be catastrophic if a rear windshield shatters at high speeds or flies out at high speeds. I have never heard of an adhesive failure like this on a windshield. I think Ford has a huge issue with this problem that has not been investigated. I should never have to worry about my windshield flying out or shattering because it is no longer gl

The contact owns a 2013 Ford Fusion. The contact stated while driving at 45 MPH, the steering wheel failed to turn while driving on an exit ramp. Additionally, the contact stated that while the vehicle was in the driveway, the steering wheel became inoperable. The vehicle was taken to an independent mechanic, and the contact was informed that the failure was due to the rack and pinion. The contact stated that fault codes were reset. The vehicle was not repaired. The local dealer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 15V250000 (Steering). The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 94,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at approximately 45 MPH, the driver's assist warning light illuminated. The contact stated that moments later, the steering wheel seized, and the vehicle became undrivable. The vehicle was towed to the residence and was diagnosed by an independent mechanic. The independent mechanic became aware that the error code was related to a malfunction with the driver assist and the electrical module, which included all the driving features and needed to be replaced. The contact stated that the vehicle could only be operated manually. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 146,000.

My car has been flashing a “Power Steering Assist Fault” message since I bought it. Lately, it’s been flashing the warning more frequently. I purchased the vehicle new

The contact owns a 2013 Ford Fusion The contact stated while driving at an undisclosed speed, the contact became aware that one of the passengers was unable to properly engage their seat belt. The contact stated the seat belt remained locked and could not be removed from the base. The contact became aware of a failure with the hardware body of the seat belt after inspecting the vehicle. The contact was concerned that the middle seat belt section of the vehicle posed a safety hazard for his children. The dealer was contacted and informed the contact to call the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NSHTA Hotline for assistance. The failure mileage was approximately 136,179.

The contact owns a 2013 Ford Fusion. The contact stated while driving at undisclosed speeds, the vehicle was slow to accelerate. Additionally, there was a loud knocking sound coming from the engine. The contact discovered an unknown recall. The vehicle was taken to the dealer. The recall was repair was performed; however, the contact was informed that there was another failure. The vehicle was repaired; however, the failure recurred, and the vehicle was jerking. The contact stated that the message "Low Coolant" was displayed. The coolant reservoir was topped off; however, a week later the failure recurred, and the vehicle was smoking. The contact was concerned that the vehicle was going to catch on fire. The dealer was contacted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Complete computer system is not working, won’t show me how many miles i have, won’t blow out any air. My windows won’t roll down. This happens at least 10 times a year. I put it in drive and it went BACKWARDS as i pressed on the gas pedal and the brake locked up. So i turned it on and off and SAME thing happened.

The contact owns a 2013 Ford Fusion. The contact stated while driving at approximately 35 MPH, the vehicle lost motive power and then stalled. The contact was able to pull over and several attempts were needed to restart the vehicle. The contact stated there were no warning lights illuminated. The contact stated that the failure was intermittent but gradually became more frequent. The contact stated that the check engine warning light was illuminated during the failures. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the throttle body needed to be serviced or replaced and referred the contact to the dealer for assistance. The contact called a local dealer and was advised that there was a Customer Satisfaction Program: 13N03 (Engine) associated with the throttle body but the vehicle was not covered under warranty. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was unknown.

The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was idling in the driveway, the "Engine Coolant Overtemperature" message was displayed, and the cooling fan made loud sounds. The contact stated that smoke was coming from underneath the hood and the exhaust pipe. The contact turned off the vehicle and opened the hood. The contact discovered that coolant had leaked everywhere underneath the hood and the foam insulator, engine cover, valve cover, high-pressure fuel pump connector and plug, and radiator cap had all melted. The contact added coolant and replaced the radiator cap. The contact then noticed oil leaking from the rear cylinder head. The vehicle was towed to the dealer, where it was determined that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which was associated with the VIN. The dealer sent pictures of the failure to the manufacturer. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the repair and informed the contact that the failure was not related to the recall. The failure mileage was approximately 211,000.

Steering wheel is loose!

Traveling down a major interstate at 70 mph the steering assist light comes on without warning and the vehicle looses power steering. No prior indications of any problems. This could have caused a major traffic accident resulting in great bodily injury and/or death had I not been able to control the vehicle. The problem was confirmed by an auto repair shop. The vehicle was not inspected by anyone other than the repair shop. What is disturbing is that I have since discovered this is an issue with these vehicles as there were THREE prior recalls for this problem, but the recalls did NOT cover this vehicle's VIN. That's on you!

I bought my car in 2020 and immediately when I got home my car had died and I had to have it towed back to the dealership. Since then I have had 2 new batteries, 1 new lithium battery, and a new transmission. Issues with my vehicle include but are not limited to: 1. sporadically when I am driving all my dash lights come on and my power steering goes out and my car becomes difficult to steer safely. 2. my car has rolled back twice while I am in park. 3. Passenger airbag randomly will fault when I am driving. 4. My e-brake will randomly fault while I am driving. All of these issues happen very often and are happening more and more often. I have brought my car in a few times but I am told it needs to replicate the issues in order to be diagnosed but these issues happen sporadically and I cannot demonstrate them at will.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the low coolant warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a faulty hose and the hose was replaced. The contact stated that on another occasion while driving at an undisclosed speed, the check engine warning light illuminated, and the engine seized. Additionally, a failure code was displayed indicating a failure with cylinder #3. The vehicle was towed to the dealer however, the warranty company directed the contact to tow the vehicle to Precision Tune. Precision Tune rebuilt the engine, and the vehicle was delivered back to contact. The contact stated that less than a month after getting the vehicle back, the turbo became inoperable. The vehicle was taken back to Precision Tune. The vehicle was diagnosed with a failed turbo and the turbo needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 105,000.

In March of 2024 I discovered that the passenger side front turn signal was not working. I assumed it was the bulb so I replaced it but the turn signal still failed to work. I took the vehicle to the Ford dealer where the vehicle was purchased new. Upon inspection, it was determined that a control module was the cause of the issue. I was informed that Ford no longer made the control module and the dealer would reach out to a vendor that sells used control modules for my vehicle. After several modules were obtained from a third party vendor, none of the modules would work for my vehicle. It was explained to me by the service advisor at the dealership that none of the modules were a match for my vehicle but with no clear explanation why. The lack of a functioning turn signal is not only a safety violation but it is also a traffic violation. I have contacted Ford Motor Corporation but they are unable or unwilling to address my issue. This vehicle is over ten years old but has less than 50,000 miles on the odometer. It is in excellent condition and has no other mechanical issues with the exception of the non functioning turn signal.

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle was taken to the dealer and the contact was informed that the flywheel was cracked. The dealer determined that the flywheel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 107,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 30 MPH, the check engine warning light illuminated, and an audible chime was heard. The contact stated that the vehicle was shaking, and the temperature gauge needle was reading "HOT". The contact pulled over and turned off the vehicle. The contact attempted to restart the vehicle, but the audible chime sound was heard, and the temperature gauge indicated that the engine was overheated. The contact waited for more than 30 minutes and was able to start the vehicle and drove back to the residence. The contact attempted to restart the vehicle the following day, but the vehicle failed to start. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 135,000.

Transmission had internal mechanical failure. Transmission has been jerky and stalled shifting from 2nd gear to 3rd on the 6 speed auto Transmission since 2014 when taken into the dealer I was told there are no recalls or issues but problem has existed since purchased from Ford.

The contact owns a 2013 Ford Fusion. The contact stated while driving 35 MPH, the electric power steering function became inoperable. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated that the failure was due to the rack and pinon. The repairs were made by the mechanic. The local dealer was contacted, and the contact was informed that there were no open recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 169,819. The VIN was not available.

The contact owns a 2013 Ford Fusion. The contact stated that upon entering the vehicle, she observed that the driver's side door failed to securely latch closed. The door-ajar warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the door latch. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages), and the VIN was included, but parts had already been repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 122,000.

Power steering assist light appears and you lose power steering which is hard to turn the wheel at all. I’ve had it looked in to and they say it’s a steering problem for years in them models

See attached document for complaint