2013 Ford Fusion complaints

I was on the highway and a car came in front of me, When I tried to stop the brake was hard and wouldn’t stop! It veered me into the wall and totaled my car. My brakes stiffed up and didn’t stop which cause me to crash.

1. After vehicle is given gas it won’t crank. 2. Tire sensors won’t turn off. Even with brand new tires and mounts. 3. Random electrical malfunctions. (Flickering dash lights, delayed engine start after turning the key, light bouncing back and forth between gears, etc.)

Engine coolant leaking into cylinder 2. This is a known common issue on eco boost engines. Engine repair was quoted as replacement needed for 8000$. This is dangerous because the car will stop and potentially leave you stranded in the middle of the road with traffic. Additionally, this may result in fires due to water pump running dry and water being burned off in the cylinder which results in blue smoke on cold starts. Ford has been knowing of the engine defect and continued to place the engines in their cars as late as 2019.

The contact owned a 2013 Ford Fusion. The contact stated while driving 75 MPH, there was smoke coming from the engine compartment. The contact stated that the message "Coolant Over Temperature" was displayed. The contact pulled over to the side of the road and turned off the vehicle. The contact then exited the vehicle and raised the hood and there was black smoke coming from the engine compartment. The contact backed away from the vehicle and approximately 3 minutes later the vehicle caught on fire. The Fire Department was contacted and arrived at the scene and extinguished the fire. A Fire report was filed however, the contact had not received a Fire report number. The Police also arrived on scene and collected information from the contact; however, the contact was unaware of a Police report being filed. There was no injury sustained. The vehicle was towed to an impound lot. The contact was made aware that the VIN was included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the vehicle was destroyed. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 155,000.

I believe my car was missed in the steering rack recall. There’s a decent amount of side to side play that just moves the steering wheel not the wheels. The car will be all over the road. Also when I’m accelerating with my foot on the gas the steering stiffness up & goes back to feeling like normal under load. As soon as there’s no driving load it loosens back up. Today it randomly almost felt like the steering got stuck for a second while going straight then quickly jerked itself to the right then went back to feeling loose. I’ve replaced controls arms, ball joints, tie rods.I do not want to crash because fords negligence on not including my car in the recall. I’m still making payments on the car and can not afford money out of pocket to fix fords mistakes. Please help! My car needs this recall! I have videos upon being needed, it will only let me upload pictures.

In 2019, my car suddenly began to leak engine coolant. A low engine coolant signal alarmed, the car started to smoke, and then was un-usable. I took it to a Ford dealership, they ran some diagnostics, and determined that the issue was related to a known recall. They repaired the issue and for 5 years, things seemed ok. This April, the engine coolant warning came back on and the car shut down. I inspected the engine coolant revisor and it was extremely low and the check engine light came on. I took the car in to be inspected and it was noted that the hoses and gaskets were corroded. The hoses and gaskets were replaced and that seemed to resolve all of the alarms and check engine light, but weeks later, the low engine coolant light came back on. This week the same Ford dealership determined that there was an issue with the water pump and that it needed to be replaced. I wondered if anyone else with a Ford Fusion experienced water pump issues and there seem to be two class action lawsuits against Ford siting several vehicle models with faulty water pumps. I can submit my water pump replacement receipt when I receive it from the Ford dealership on Monday.

Delayed/ rough up shift

Single vehicle accident on 11/01/2024 wet rode came into curve hut brakes it sped up struck guardrail on rt side darted across road into a ditch ripped front bumper cover off the seatbelt didn’t catch or no air bags worked

The rear view camera of my Ford Fusion has started to sporadically function. It started out with an occasional blank screen showing, followed by a message that the camera is not available and to call the dealer. Over the past month or so (July 2025) it is erroring more than 50% of the time. I am afraid of backing up now as I'm so used to using the camera to properly make sure everything is clear behind me. I have already been in a near-miss situation because the camera was not working, and I didn't see the vehicle that was approaching my car in a blindspot. My vehicle has roughly 190,000 miles and only recently has the camera started giving out. I saw on the news a recall of more than 120,000 Ford vehicles within similar rearview camera failure issues and I wanted to make sure that my situation was also recorded with the NHTSA for my particular Year, Make, and Model. Thank you.

The rear view camera will display a black screen or the image will be reversed causing confusion and dangerous reversal actions. Also the camera will go black in the middle of parking or not display at all. The transmission will slip without warning and the vehicle will have have to be shut down and restarted in order to drive correctly.

The contact owns a 2013 Ford Fusion. The contact stated that while reversing, the back-over prevention camera displayed a black screen, creating a visibility hazard for the driver. The cause of the failure was not yet been determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was approximately 142,000.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel felt loose and was wobbling abnormally. No warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

Noise from steering column, took to local repair shop. Diagnosed as rack and pinion failure. No alarms or alerts of any kind other that noise that is easily heard when in parking lot or driving on a low speed street. Risk is loss of steering control, at highways speeds could lead to accidents or worse.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at approximately 65 MPH, the power steering assist and several other unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn to the left or the right. The contact pulled off the highway and turned off and restarted the vehicle to reset the steering functionality. The contact stated that the steering wheel was still difficult to turn. The contact had not yet taken the vehicle to a dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 13V232000 (Steering). The contact notified the manufacturer and was informed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 165,000.

Odometer Fraud. The contact purchased a 2013 Ford Fusion. The contact stated that it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 174,000, and at the time of registration, it was discovered that the mileage was 202,000.

The contact owns a 2013 Ford Fusion. The contact stated that while operating the vehicle, the odor of fuel was present inside the vehicle. Upon inspection, the contact discovered fuel leaking underneath the engine compartment. The vehicle was taken to a local mechanic who diagnosed the vehicle and determined that the fuel delivery module was cracked and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 13V227000 (FUEL SYSTEM, GASOLINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 160,000.

The contact owned a 2013 Ford Fusion. The contact stated that while the vehicle was parked at the contact's work parking lot, the vehicle caught on fire due to unknown reasons. A security guard discovered the fire, and called the Fire Department extinguished the fire. A fire report was filed. No police report was filed. The contact was at work during the incident, and it was not until he finished his shift that he discovered that his vehicle had caught on fire. The contact believed the fire started from the engine area, per witnesses. The vehicle was towed to a local towing yard. The contact notified his insurance company and deemed the vehicle totaled. The fire spread and damaged several vehicles parked nearby. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.

Constantly drinks coolant and has been fixed at least once.

The transmission started smoking and I had it towed to a mechanic. They found a huge hole in the transmission and the bearing was gone .

Right Front wheel speed Sensor replaced and problem continues due to pigtail coming from wiring harness that connects to top portion of wheel speed sensor Water enters the connector and short circuits the ABS system causing the car to disable ABS,Traction Control and Power steering all light illuminated as well

I had coolant leaking in my 2013 Ford Fusion SE 1.6L causing a misfire in cylinder 3 from diagnostics code P0303. After going to a repair shop on 3 seperate occasions and paying to fix issues thought to remedy the issue, I had the Ford dealership in Hudson WI look at it while they took care of a recall. They quoted me $9,900 to replace the engine due to a cracked block. It was hard to get a response from the technician and they were really unprofessional towards me when I requested the part numbers. So much time has been spent on this not to mention that I have been without a vehicle for 1.5 years because my inability to cover additional repairs or the cost of a new car. I also lost my job due to my transportation issues, and paid over $19,000 for this vehicle. I wish Ford would issue a recall because this is a very common issue for this make and model. 2013 Ford Fusion SE L4 1.6L (102K miles)

The contact’s mother-in-law owns a 2013 Ford Fusion. The contacts mother-in-law received notification of an unknown recall in 2016. The remedy included replacing the bolts and applying a wax sealer to the bolts. The vehicle was repaired. The contact stated that while receiving maintenance at an independent mechanic, the mechanic became aware that the electronic power steering rack bolts were fractured, and the steering rack needed to be replaced. The vehicle was not repaired. On another occasion, while the vehicle was turned off, the contact inspected the vehicle and became aware that the power steering rack bolts were fractured. The manufacturer was notified of the failure. The failure mileage was approximately 85,450.

The contact owns a 2013 Ford Fusion. The contact stated while driving 65 MPH, the low oil pressure warning light illuminated, and there was smoke coming from underneath the hood. The contact pulled over to the side of the road and opened the hood to inspect the vehicle. The contact stated that upon opening the hood, the contact became aware that oil was leaking at the rear of the engine compartment by the firewall. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed that the cylinder head had fractured. The mechanic determined that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was in the process of being repaired. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 150,000.

One day, my steering wheel locked up, and I get the message across my dashboard that says service power steering now I almost had an accident because of it

The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds in cold weather, and depressing the accelerator pedal, the vehicle only responded as needed after excessive pressure was applied to the accelerator pedal. The contact stated that it was difficult shifting from first gear to second gear, and there was an abnormal grinding sound coming from the vehicle. Additionally, the contact stated that the vehicle jolted, shuddered, and jerked while accelerating, decelerating, and while shifting into gear. There was no warning light illuminated. The dealer was notified of the failure and advised the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.

The contact owns a 2013 Ford Focus. The contact stated that while driving on the highway at 55 MPH, the temperature gauge indicated that the engine was hot(H). No warning lights were illuminated. The contact exited the highway, however, upon pulling over to the side of the road, the vehicle shut off and coasted to a stop. The vehicle was towed to a local independent mechanic where the vehicle was diagnosed, and the contact was informed that the engine had experienced coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 130,000.

My car started making a clicking grinding sound. The dealership says it's the flex plate. My fusion has an eco boost engine. I was quoted 8 to 10k to fix it. I was shocked to find oit this is a known issue with wxi boost but only later models have been recalled.

Engine was losing power while driving. Upon inspection of engine it was noticed that coolant was being lost. I took it to dealership and was told I needed a new engine. I went ahead and got the engine replaced at the ford dealership. I was told this would fix the issue. After having the car back I noticed I was still losing coolant. I took it back and they claimed to have fixed the leak in coolant system. It was fine for a while but it’s back to losing coolant with no visible signs of where the coolant is going.

Car will stahl and lock steering wheel when yielding into traffic or driving. The advance trak light along with auto hill assist will pop up on dashboard stating to repair the issue.

The back up/ rear camera failed on this vehicle. The sudden failure of this caused me to panic as I could no longer see directly behind my vehicle.

The contact owns a 2013 Ford Fusion. The contact stated while driving 30 MPH, the vehicle lost power steering functionality. The contact stated that the steering wheel failed to turn to the right or the left. The power steering failure message was displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 161,000.

The ability to stop quickly. Car jerked forward causing me to veer off the freeway. If I had not veered off, I would have ran into the back of the car in front of me. (Unaware of any problems with vehicle as the vehicle is stored more than driven) I brought the vehicle home and parked it because of the clucking noise. The recall repair on the vehicle did not fix the problem. Now the vehicle has a transmission failure just approximately 11,000.00 after the recall repair was closed out.

Vehicle has coolant leaking and temp getting hot just like the Ford coolant recall on my year, make and model of car, yet my VIN doesn't bring up a recall. Took to Ford dealership for a coolant sensor recall and told can't fix it the coolant issue is fixed and that it should be on the recall list. Bao I sit with no car.

Engine was leaking oil and it caught fire twice. Emergency activates while driving and yes it's available upon request. My, family members and others around where at Risk because whole car could of caught fire. No one has confirmed it or inspected yet. Brake light stays on. Engine was leaking about a week.

Steering stopped working during drive home. It is now at my house. Safety was impacted because it became problematic during the drive. I had an independent mechanic evaluate the car today, he stated that this make and model of a vehicle is known to have this problem, and diagnosed it with a need to replace the steering rack. A warning appeared during the drive right before we got home, now car won't turn on for safety reasons.

The contact owns a 2013 Ford Fusion. The contact stated while her son was driving 45 MPH, the vehicle stalled with a whining sound coming from the vehicle. There was no warning light illuminated. Due to the failure, the vehicle was towed to an independent mechanic where the vehicle was diagnosed with transmission failure. The vehicle was then towed to another independent mechanic for a second opinion and remained with the mechanic. A dealer was notified of the failure, and the contact was provided an estimate for a diagnostic test. Upon investigation, the contact discovered NHTSA Campaign Number: 22V413000 (Power Train), which was linked to the failure. The manufacturer was notified of the failure and informed the contact that the recall repair had already been performed on the vehicle. The vehicle was not repaired. The failure mileage was approximately 135,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, however, the vehicle failed to accelerate as intended and the vehicle lost motive power. The contact safely guided the vehicle to the shoulder of the road. In addition, the contact noticed white smoke coming from under the hood. The vehicle was towed to the dealer where it was diagnosed with coolant intrusion to cylinder #3. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that recall repair NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) was performed, however it did not remedy the failure because the head gasket was warped. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was unknown.

Automatic transmission issues. When putting car into reverse, the car pauses and then jumps into gear very hard. When driving down the road above 2k rpm, the car will drop into first gear, pegging the rpm gauge and throwing you forward. Only way to resolve is to pull over and cycle power. This happened multiple times with cars almost hitting me.

Two recalls for this make year and model car had been recalled previously but not for my VIN specifically and the issues are appearing. The first is “doors may open driving” recall on your website and the second is “engine cylinder head may leaks oil” which is also on ur website. Both were recalled for this make and year of the ford fusion but not for my VIN so ford is stating they cannot fix it and want to charge me even for a diagnostic.

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer scheduled an appointment, but the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant intrusion into the cylinder and that the engine needed to be replaced. The contact researched and was made aware of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 60,000.

Power steering fault.

Steering wheel pulls to the right even after new alignment caused me to hit a curb

The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was parked, the contact noticed coolant leaking underneath the vehicle. The low coolant warning light was illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for further assistance. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 139,753.

Low coolant light keeps coming on. Overheat light then comes on causing car to go into limp mode and causing me to almost get hit. I have had this happen almost ten times now and all Ford can tell me is my warranty ran out and it will cost more than car is worth, which is true. Ford knew the problem with these cars and they can't help us now. I don't know what to do, everyone with a Ford eco is having same problems,we need help!

The contact owns a 2013 Ford Fusion. The contact stated that while reversing, the center display failed to display a rear image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V598000 (Back Over Prevention), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 120,000.

The contact owns a 2013 Ford Fusion. The contact stated that while the vehicle was parked, there was a strong fuel odor coming from the front and rear of the vehicle. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 13V227000 (FUEL SYSTEM, GASOLINE). The manufacturer was notified of the failure and advised the contact to call the NHTSA Hotline for further assistance. The failure mileage was 162,037.

I received a recall notice for my 2013 Ford Fusion. The Recall was 23S12- Multi Vehicle Front Brake Jounce Hose Leaks. I contacted Ford about the repairs for this recall and was told that the repairs would take 1.3 hours because the brake lines needed to be bled as part of the repair. When I contacted my local Ford dealership about getting the repairs, I was told I would have to leave my vehicle for at least 2 days if I wanted the repairs done. No loaner vehicle has been offered. I cannot be without my car for 2 days. How am I to get the repair work done?

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the steering wheel seized. In addition, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with power steering rack assembly failure. The contact was informed that the power steering rack assembly needed to be replaced and reprogrammed. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty. The contact stated that in July 2023 the first failure occurred, and the relays in the steering box were replaced. The vehicle was repaired; however, the failure recently reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under NHTSA Campaign Number: 13V232000 (Steering); however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 65,510.

See attached document for complaint.