Page 36 of 36 · complaints 1,751–1,792 of 1,792

2013 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Engine
Filed Oct 23, 201380,113 milesOK

I WAS DRIVING TO AN APPOINTMENT, AND RAN LATE BECAUSE OF THE FAILURE. I STOPPED AT A STOPLIGHT, AND TRIED TO TAKE OFF, BUT THEN THE CAR WENT INTO "LIMP HOME" MODE. I HOBBLED THE CAR ACROSS THE INTERSECTION, AND THEN BEGAN TO USE MY OBD II CODE READER THAT I PURCHASED FOR A DIFFERENT VEHICLE, AND READ THE CODE. IT WAS P2011, AND CLEARED IT THE CAR RAN FINE FOR A WHILE, BUT THE PROBLEM WAS STILL THERE. I WENT TO THE FORD DEALERSHIP THE NEXT DAY, PURCHASED THE NEW "UPDATED" THROTTLE BODY. I GOT IT OVER TO MY UNCLE'S SHOP, WERE I REPLACED THE OLD THROTTLE BODY WITH THE NEW ONE. I HAVE BEEN DRIVING WITH THE NEW THROTTLE BODY, AND HAVE NOT HAD ANY PROBLEMS SINCE. *TR

Fuel/Propulsion System
Filed Oct 10, 2013NJ

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.

Electronic Stability Control (esc)
Filed Oct 5, 201366,523 milesMD

ON AUGUST 02, 2013, MY 2010 FORD FUSION 3.0 WHILE DRIVING ON DC METRO AREA 495 HIGHWAY I NOTICED THAT EVEN I HAVE PRESSING THE GAS PEDAL THE VEHICLE STARTED TO STALLED ALMOST HAVING A MAYOR ACCIDENT. I TURNED OFF TRYING TO FIGURE OUT WHAT HAPPENS AND DECIDED TO TURNED ON AGAIN AND WORKING LIKE NOTHING HAPPENS FOR AT LEASE TWO WEEKS WHEN HAPPENS AGAIN. I CHECK WITH THE FORD TO SEE IF THERE ARE HAVING A RECALLS ON THAT AND I WAS TOLD THAT THEY ARE NOT RECEIVE TO MANY COMPLAINS ON THAT TO CREATE A MAYOR RECALLS ON THAT BUT LOOKIN ONLINE I SAW ALOT OF COMPLAINS. THAT MAKE ME BELIEVE THAT FORD MOTORS COMPANY KNOWS ABOUT THE PROBLEMS AND BECAUSE OF THE COST OF REPAIR AND PARTS AND THE AMOUNTS OF VEHICLE INVOLVE ON THE PROBLEMS THEY DO NOT WANTED TO FIXED. *TR

Steering
Filed Sep 30, 20132,800 milesNJ

WHEN I WAS DRIVING MY CAR, I CAME TO A RED LIGHT AND A YELLOW WARNING MESSAGE POPPED UP ON THE SCREEN, "POWER STEERING ASSIST FAULT." IT'S A BRAND NEW CAR WITH 2,800 MILES, SERIOUSLY? IT ALSO HAPPENED AGAIN TWO WEEKS LATER WHEN I WAS DRIVING. I HADN'T NOTICED ANY STEERING PROBLEMS WITH MY CAR. I TOOK MY CAR TO THE FORD DEALER RIGHT AWAY WHERE I GOT IT FROM. AS ALWAYS THEY SAID I WOULD NEED TO BRING MY CAR IN FOR THE DAY, AND THAT "THEY WOULD LOOK INTO IT." WHEN THE SERVICE WORKER LOOKED UP THE PROBLEM I WAS EXPERIENCING ON THEIR PROGRAM, NOTHING WAS REPORTED LIKE MINE SO THEY COULDN'T REALLY DO MUCH. I HAD TO RESEARCH THE PROBLEM MYSELF ONLINE BECAUSE THEY ALWAYS TEND TO THINK YOU'RE MAKING THESE PROBLEMS UP. THAT'S WHEN I STUMBLED UPON A COUPLE DIFFERENT FORUMS OF PEOPLE WHO HAVE HAD THE EXACT SAME PROBLEM. ONE PERSON DID SAY THEY'RE WHOLE POWER STEERING RACK HAD TO BE REPLACED. I BROUGHT THAT INFORMATION TO THE FORD DEALERSHIP AND I'M WAITING FOR A RESPONSE OF WHAT AND IF THEY'RE GOING TO DO NEXT. *TR

Unknown or Other
Filed Sep 26, 2013313 milesPA

AFTER BUYING CAR I WAS DRIVING OFF DEALERSHIP LOT,AND BRAKING FOR RUMBLE STRIPS I HEARD A POPPING NOISE FROM RIGHT REAR OF CAR.I HAD IT BACK 7 TIMES AND IT STILL NOT REPAIRED. I'M QUITE CONCERNED,AND THINK IT IS A SAFETY PROBLEM.THE DEALER SHIP AND FORD TELL ME THAT THEY ARE WORKING ON IT.YET HERE IT IS 10 MONTHS ,AND IT STILL IS NOT FIXED.

Equipment Adaptive/Mobility
Filed Sep 25, 20136,786 milesDC

1. LANE KEEPING DEPARTURE SYSTEM PRESENTS A DANGER TO CYCLISTS & PEDESTRIANS. NOW THAT I AM AWARE, I TURN THE SYSTEM OFF; HOWEVER, THE STEERING WHEEL PUTS UP A GOOD FIGHT WHEN I TRIED TO PROVIDE THE CYCLISTS ROOM--AN UNNECESSARY ISSUE THAT COULD OF CAUSED SERIOUS BODILY HARM OR DEATH. 2. THE VEHICLE DOES NOT GET THE MPG AS PROMISED ON THE STICKER: A GREAT DEAL OF UNNECESSARY MONEY WAS LOST. 3. THE ELECTRICAL A/C UNIT NO LONGER GENERATES COLD AIR, BUT THE FAN STILL RUNS.

Fuel/Propulsion System
Filed Sep 11, 2013CA

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT IN JULY OF 2103, SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE ). THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR REPAIR BUT THEY STATED THAT THEY DID NOT HAVE THE PARTS AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT SHE WAS NOT SATISFIED WITH THE AMOUNT OF TIME IT TOOK TO HAVE THE PARTS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Structure › Body1 injured
Filed Sep 5, 201314,578 milesCO

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE METALLIC TRIM IN THE INTERIOR CAUSED AN EXTREME GLARE, MAKING IT DIFFICULT TO SEE THE ROAD EVEN WHEN WEARING SUNGLASSES. THE CONTACT ALSO MENTIONED THAT HE SUSTAINED INJURIES TO THE EYES AFTER BEING SUBJECTED TO THE BRIGHT REFLECTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 14,578.

SuspensionCrash
Filed Sep 4, 20139,000 milesCA

MAKING A RIGHT TURN INTO A STREET. BALL JOINT SNAPPED LOOSE CAUSING CAR TO BOTTOM OUT. TOWED CAR TO DEALER AND THEY WANT TO MAKE AN EXCUSE SAYING THIS IS AN ACCIDENT AND WARRANTY WILL NOT COVER. NO ACCIDENT. JUST FAULTY PARTS. IT'S A SHAME. PROVIDED PICTURES TO PROVE NOT ACCIDENT..

Vehicle Speed Control
Filed Aug 25, 201347,687 milesNY

WHILE CRUISING AT ABOUT 45MPH THE CAR SUDDENLY DECELERATED, THE ORANGE WRENCH LIGHT CAME ON, AND THE CAR WOULD NOT ACCELERATE. WHILE IDLING, THE ENGINE WAS SHAKING ABNORMALLY. THIS IS THE THIRD TIME THIS HAS OCCURRED, ONCE AT 40MPH CRUISING, AND ONCE AT ABOUT 65MPH ACCELERATING. ALL THREE INCIDENTS HAVE HAPPENED ABOUT 200 MILES APART. ALL THREE TIMES I WAS (BARELY) ABLE TO PULL OVER AND RESTART THE VEHICLE. EACH TIME THE CAR TOOK LONGER THAN USUAL TO TURN OVER. PREVIOUS TO THIS, THERE WERE SEVERAL INCIDENTS WHEN DOWNSHIFTING FROM OVERDRIVE INTO A PASSING GEAR. WHEN THE CAR SHIFTED DOWN, THE TRANSMISSION WOULD THUMP AND SHIFT ABNORMALLY HARD. THE ORANGE WRENCH LIGHT WOULD THEN COME ON. I COULD STILL ACCELERATE BUT I WOULD HAVE THE SAME "HARD" SHIFT EVERY TIME I ACCELERATED FAST ENOUGH TO FOR THE AUTOMATIC TRANSMISSION TO SWITCH INTO A PASSING GEAR. WHEN SLOWING DOWN TO A STOP, THE CAR WOULD SURGE FORWARD EACH TIME IT DOWN SHIFTED. AFTER A RESTART THE PROBLEM WAS TEMPORARILY REMEDIED, UNTIL I TRIED TO ACCELERATE WHILE IN OVERDRIVE AGAIN. *TR

Visibility/Wiper
Filed Aug 15, 2013MS

IT BEGAN RAINING HARD AND THE WIPERS WERE ON HIGH SPEED, BUT WHEN THEY MOVED OUTWARD I COULD NOT SEE BECAUSE WATER WAS BLINDING ME, HAD TO SLOW DOWN TO ABOUT 40MPH JUST TO AVOID RUNNING OFF ROAD OR INTO A CAR. COULD NOT SEE OUT WINDSHIELD AT ALL. I HAVE NEVER HAD WIPERS LIKE THESE, AND I DON'T FEEL SAFE IN MY CAR IN RAIN. GOING TO SEE IF FORD CAN CHANGE INTERMITTENT WIPERS OUT TO WHAT MOST CARS HAVE. IF NOT THEN WE MAY HAVE TO GET RID OF THIS CAR. DRIVING BLIND IS WHAT IT'S LIKE DRIVING IN HEAVY RAIN. *TR

Electrical System
Filed Aug 13, 20134,900 milesMD

THIS IS THE THIRD TIME THE 12 VOLT BATTERY HAS DIED WHILE THE CAR HAS BEEN SITTING FOR 24 HOURS OR MORE. THE FUSION ENERGI TITANIUM WAS IN THE SHOP FOR 10 DAYS AND THE DEALER FINALLY REPLACED THE BATTERY AFTER RUNNING EXTENSIVE TESTS. EACH TIME THIS HAPPENS, THE CAR IS TOTALLY DISABLED AND HAS TO BE JUMPED. THIS ISSUE TENDS TO HAPPEN WHEN IT IS VERY HOT OUTSIDE OR THE CAR IS SITTING IN THE SUN. THE HIGH VOLTAGE BATTERY FANS WILL RUN WHEN THE CAR IS STOPPED IN TRAFFIC AND WHEN YOU POWER OFF THE CAR. *TR

Tires
Filed Jul 26, 20131,800 milesNY

TL* THE CONTACT OWNS A 2013 FORD FUSION EQUIPPED WITH MICHELIN 96HM PLUS TIRES, SIZE: SP235/50/R17 TIRES. THE CONTACT STATED THAT WHILE TRAVELING 20 MPH, THE REAR PASSENGER'S SIDE TIRE BLEW. THE CONTACT STATED THERE WAS NO DAMAGE TO THE TIRE AT THE TIME OF THE FAILURE. THE CONTACT HAD NOT SPOKEN TO THE MANUFACTURER. THE FAILURE MILEAGE OF BOTH THE TIRE AND THE VEHICLE WAS 1,800. THE VIN AND DOT NUMBER WAS NOT AVAILABLE.

Engine
Filed Jul 26, 20137,000 milesAL

THIS INCIDENT OCCURRED AT THE BEGINNING OF SUMMER.THE ENGINE IDLE DOES NOT ADVANCE WHEN THE AIRCONDITIONER IS PLACED IN SERVICE. WHILE STOPPED IN THE DRIVEWAY OR AT STOP SIGNS OR RED LIGHTES. ENGINE IDLES VERY ROUGH....YOU CAN FEEL IT IN THE STEERING WHEEL AND THE GEARSHIFT AND THE FLOOR PAN. HAVE COMPLAINED TO FORD AND THE LOCAL FORD DEALERSHIP AND HAVE BEEN TOLD THIS IS NORMAL,OR THERE IS NO CODE TO TELL THE SMART TECHIES WHAT TO LOOK FOR.A 25000 DOLLAR CAR THAT IDLES LIKE A MODEL T.I AM VERY DISAPPOINTED IN FORD FOR NOT AT LEAST TRYING TO CORRECT THIS PROBLEM.TURN THE AIR OFF...ENGINE VIBRATION GOES AWAY.I JUST WONDERED IF ANYONE ELSE OUT THERE IN FORD LAND HAS THIS PROBLEM.LAST VISIT TO FORD DEALERSHIP WAS 7-25-13. NO JOY. *TR

Steering
Filed Jul 25, 2013125 milesNY

WHILE DRIVING, I NOTED THAT THE POWER ASSIST WAS VARIABLE. IN THE MIDDLE OF A TURN, THE STEERING SUDDENLY BECAME DIFFICULT. AND THEN RETURNED TO NORMAL. AT OTHER TIMES DURING TURNING, THE POWER STEERING WOULD BECOME EXTREMELY EASY, AND THEN RETURN TO NORMAL. THIS IS AN INTERMITTENT OCCURRENCE AND HAS PERSISTED TO DATE. (MILEAGE IS NOW ABOUT 3000 MILES) THIS STIFFENING UP AND RELEASING COULD RESULT IN A DANGEROUS SITUATION WHILE DRIVING. A TEST DRIVE (3-5 MILES) BY A SERVICE REP DID NOT PRODUCE THIS OCCURRENCE. *TR

Fuel System, Gasoline
Filed Jul 21, 2013745 milesTX

I CANT FILL TANK ALL THE WAY OR THE FUEL GAUGE READING IS BAD. *TR

Electronic Stability Control (esc)
Filed Jul 16, 2013100 milesMI

SINCE I TOOK DELIVERY OF MY VEHICLE, I HAVE OCCASIONALLY RECEIVED WARNINGS REGARDING A FAILURE OF THE TRACTION CONTROL AND HILL ASSIST SYSTEMS WHILE STARTING THE VEHICLE. THIS WAS REPORTED TO THE DEALERSHIP A COUPLE OF TIMES, WITH "NO ISSUES FOUND" REPORTED BY THE DEALERSHIP SERVICE DEPARTMENT. AFTER PAYING CLOSE ATTENTION TO MY STARTING PROCEDURES, I HAVE BEEN ABLE TO REPEAT THE WARNINGS WHILE PERFORMING THE FOLLOWING SPECIFIC STARTING PROCEDURE... 1) REMOTELY START THE VEHICLE (FACTORY INSTALLED REMOTE STARTER), 2) INSERT THE KEY AND TURN TO THE FIRST POSITION, 3) KEEP KEY IN THIS POSITION FOR 1-2 SECONDS, 4) TURN THE KEY TO THE RUN POSITION. THESE STEPS WILL CAUSE THE WARNINGS EVERY TIME. BY TURNING THE CAR OFF AND RESTARTING, THE WARNINGS ARE GONE, AND THERE ARE NO HISTORY OF THE WARNINGS IN THE VEHICLE COMPUTER. I HAVE SHOWN THIS STARTING PROCEDURE TO THE DEALERSHIP SERVICE DEPARTMENT AND HAVE COMPLAINED DIRECTLY TO FORD WITH NO REPLY. I CONTINUE TO DRIVE MY VEHICLE UNSURE IF THERE IS A VALID ISSUE OR NOT. *TR

Steering
Filed Jul 15, 20136,800 milesMN

I TURNED ON MY CAR AND IT GAVE ME THESE WARNINGS: "POWER STEERING ASSIST FAULTY" "HILL ASSIST SYSTEM FAULTY" "SERVICE ADVANCETRACK" THE POWER STEERING DID NOT WORK, SO I WASN'T ABLE TO DRIVE THE CAR. *TR

Electrical System
Filed Jul 6, 201320 milesFL

FRONT DRIVER SIDE AND PASSENGER SIDE WINDOWS WILL NOT WORK WITH ONE TOUCH BUTTON. TURNS OUT AFTER THREE MONTHS OF BACK AND FORTH TO THE DEALER, THE MOLDING ON THE DRIVER SIDE WINDOW WAS FAULTY ALLOWING WATER TO GET IN AND SHORT OUT ELECTRICAL SYSTEM. *TR

Steering
Filed Jul 6, 201330 milesFL

A POPPING CAN BE FELT AND HEARD FROM BOTH DRIVER AND PASSENGER SIDES WHILE TURNING THE WHEEL. *TR

Engine
Filed Jul 3, 2013500 milesOH

ON TWO OCCASIONS THE VEHICLE SPONTANEOUSLY ACCELERATED WHILE BACKING OUT AND PULLING INTO THE GARAGE. THIS HAPPENED WITH 2 DIFFERENT DRIVERS AND CONDITIONS WERE SIMILAR WITH VERY LOW SPEEDS AND WE WERE ABLE TO STOP THE VEHICLE BOTH TIMES BY APPLYING THE BRAKES. *TR

Structure › Body
Filed Jun 20, 20133,000 milesOH

WE REALLY LIKE OUR 2013 FORD FUSION - EXCEPT FOR ONE MAJOR SNAFU - VISIBILITY WHEN MAKING A TURN. THE ATTACHED PHOTO, MADE FROM THE POSITION OF THE DRIVER'S EYES, SHOWS THE PROBLEM. ONE MUST MOVE THEIR HEAD FORWARD AND BACKWARD TO VIEW BEYOND THE LARGE BLOCKED-OUT AREA BEHIND THE PILLAR TO MAKE SURE THERE ARE NO PEOPLE OR OBSTRUCTIONS TO THE DRIVER'S INTENDED PATH. IN THE ATTACHED PHOTO OVER 50% OF THE CROSSWALK IS NOT VISIBLE. THERE IS ALSO A PROBLEM WHEN PULLING UP TO A INTERSECTION TO MAKE A LEFT TURN, AND LOOKING TO THE RIGHT FOR ONCOMING TRAFFIC. A LARGE PORTION OF THE ROADWAY VIEW IS BLOCKED. VERY ANNOYING AND POTENTIALLY DANGEROUS. TOO LATE NOW FOR MODIFICATION BUT CHANGES SHOULD BE MADE FOR FUTURE MODELS. A BIG AND DANGEROUS PENALTY TO PAY THE FOR STYLING. THE PHOTO IS AT: HTTP://WWW.REESPHOTOS.COM/TEMP/130617PIB030-800.JPG. *TR

Vehicle Speed Control
Filed Jun 17, 2013700 milesMD

THE MOON ROOF WINDOW OPENED WITH OUT ANY BUTTON BEING PRESSED. STORM RAIN WAS STARTING. THERE WAS A LOT OF AUTO TRAFFIC. I WAS DRIVING , MY WIFE WAS SITTING NEXT TO ME AND THERE WAS A CAR COMING OUT OF A PARKING LOT TO THE LEFT OF ME AND PERPENDICULAR TO MY CAR :WHAT HAPPENED NEXT SIMULTANEOUSLY WAS: A. AUTO WENT INTO "COLLISION AVOIDANCE MODE"; WINDSHIELD SEVERAL RED LED WARNING LIGHTS BEGAN BLINKING, AND ALERT NOISE FROM AUTO STARTED , AND STEERING WHEEL SHUTTERED. THE LATER TWO ACTIONS ARE NOT TERRIBLY CLEAR TO ME B MY WIFE STARTED TO SHOUT FOR ME TO WATCHOUT. C I STARTED TO PRESS ON BRAKES. THUS AVOIDING A COLLISION BETWEEN MY CAR AND CAR TO BE MOVING ACROSS MY PATH I WAS TOLD THAT THE CAR DOES NOT STOP IN ANY TYPE OF COLLISION MODE. IT JUST SLOWS DOWN. I DID NOT KNOW WHETHER THIS AVOIDANCE MODE WAS PRESENT (AT THE SLOW SPEED I WAS GOING IN. I DID KNOW THAT WHEN THE CAR WAS IN CRUISE CONTROL AND THIS MODE WAS ACTIVATED AND THAT AVOIDANCE REACTIONS WERE ACTIVATED. . I AM VERY CONCERNED THAT THIS MAY HAPPEN AGAIN. WITH SERIOUS CONSEQUENCES OCCURRING. *TR

Equipment › Electrical › Navigational System(global Positioning System)
Filed May 27, 20134,750 milesMI

IT'S A COMPLAINT I HAVE WITH THE FORD SYNC SYSTEM. I HAVE THIS ISSUE PRETTY MUCH SINCE THE FIRST WEEK I HAD MY CAR. HOWEVER, THINGS JUST GET WORST TODAY. NORMALLY, THE NAVIGATION DELAYS ABOUT COUPLE MINUTES BEFORE WORKING; HOWEVER, THIS TIME MY FORD NAVIGATION SYSTEM JUST DOESN'T WORK FOR MORE THAN 40 MINS....WELL, A 798 NAVIGATION PERFORMANCE EVEN WORSE THAN A CHEAP GARMIN NAVI.... AND I AM NOT IN CITY, I AM AT AN I-696 EXIT NEAR BY FARMINGTON HILL...AND THINGS GET EVEN WORSE IS SYNC SYSTEM ALSO CRASHED FOR MORE THAN 5 MINS UNTIL EVERYTHING IS BACK ONLINE... FORD PLEASE FIX THIS AS SOON AS POSSIBLE. THE GOOGLE MAP ON IPHONE EVEN NAVIGATE BETTER THEN YOUR 798 NAVIGATION. AND THANK YOU FOR YOUR STUPID NAVIGATION SYSTEM, I HAVE TO SPEND 40 MINS WAITING WHILE I AM HUNGRY DURING THE DINNER TIME..... *TR

Air Bags
Filed May 24, 20133,075 milesMD

PASSENGER AIRBAG LIGHT (INDICATING OFF) CONSTANTLY IS ON WHEN MY WIFE 125 LBS IS RIDING IN THE SEAT. THERE SEEMS TO BE A PROBLEM WITH THE SENSORS BECAUSE IF THE LIGHT IS OFF ANY MOVEMENT BY HER WILL CAUSE THE LIGHT TO GO ON. HAS BEEN BACK TO DEALER AND THEY WERE UNABLE TO FIND ANY SERVICE CODES INDICATING A PROBLEM. OUR SUGGESTION TO THEM WAS TO FORGO THE CODES AND PUT A PERSON IN THE SEAT AND TAKE A RIDE. WE WILL BE GOING BACK TO THE DEALER VERY SOON AND THEY CAN KEEP THE CAR UNTIL THE PROBLEM IS IDENTIFIED. *TR

Engine
Filed May 15, 20139,010 milesFL

OK, I TRADED IN MY 2009 FUSION 6 CYL FOR THE 2013 1.8 ECCO BOOST. OBVIOUSLY WHEN I TEST DROVE IT I DROVE UNDER NORMAL CONDITIONS. AT ANY RATE, WHEN YOU NEED TO PASS AND STEP ON THE GAS PEDAL THE CAR HESITATES AND SEEMS TO HAVE NO POWER AT ALL. THE GAS MILIAGE IS AROUND 22 MILE PER GALLON HIGHWAY. NO WHERE NEAR WHAT WAS ADVERTISED. I WAS TOLD THIS ENGINE WAS COMPERABLE TO MY V6. NO WAY! HAS ANYONE ELSE REPORTED THIS ISSUE? IN ADDITION THE SYNC SYSTEM KEEPS FREEZING UP ON PHONE CALLS. *TR

Fuel System, Gasoline
Filed May 9, 2013250 milesMI

LIKE MANY OTHER 2013 FUSION OWNERS, I ALSO HAVE AN ISSUE WHEN REFUELING. THE BEST EXAMPLE THUS FAR WAS PURPOSELY RUNNING DOWN TO THREE MILES TO EMPTY BEFORE REFUELING. I WAS ABLE TO PUMP ONLY 12.861 GALLONS INTO THE 16.5 GALLON TANK - THIS INCLUDED THREE TOP-OFF CLICKS OF THE PUMP. I HAD THE CAR AT THE DEALERSHIP TO CHECK THIS ISSUE OUT. THE SERVICE ADVISER TOLD ME HE CONTACTED FORD ENGINEERING REGARDING THE CONCERN. FORD REPLIED THAT THEY KNEW THERE WAS AN ISSUE AND WERE WORKING ON A SOLUTION AT THAT TIME. I HAVE READ THAT OTHERS WERE TOLD BY DEALERSHIPS THAT THE TANK DOES FILL, BUT THAT FORD SET THE FUEL GAUGE TO ALLOW FOR A RESERVE AFTER ZERO MILES TO EMPTY. IF THIS IS TRUE, THERE IS A 22% RESERVE ALLOWANCE IN MY CASE NOTED ABOVE. I CONSIDER THIS A SAFETY ISSUE AS THE CONSUMER MUST KNOW, WITH REASONABLE ACCURACY, THE FUEL LEVEL OF THEIR VEHICLE SO THEY DO NOT RUN OUT OF FUEL ON BUSY OR REMOTE ROADS FORD NEEDS TO RESPOND TO DEALERS/CUSTOMERS TO EXPLAIN THE ISSUE, AND WHAT IS GOING TO BE DONE TO RESOLVE IT. *TR

Fuel/Propulsion System
Filed Apr 23, 201310 milesSC

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT THE FUEL GAUGE FAILED AND WOULD PROVIDE ERRONEOUS FUEL LEVEL READINGS. THE CONTACT STATED THAT WHEN THE FUEL TANK WAS FULL, THE FUEL LEVEL GAUGE WOULD ONLY REGISTER FOURTEEN OF THE SIXTEEN GALLONS OF FUEL THAT WAS ADDED TO THE VEHICLE. WHEN THE FUEL TANK WAS FILLED TO MAXIMUM CAPACITY, THE FUEL GAUGE WOULD ONLY REGISTER THE TANK AS BEING HALF FULL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS TOLD THAT THEY COULD NOT DIAGNOSE A FAILURE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 1,000. *TR

Fuel/Propulsion System
Filed Apr 15, 2013OH

I HAVE A 2013 TITANIUM AND ACCORDING TO THE MANUAL IT HAS A 16.5 GAL TANK. THE DISTANCE TO EMPTY DISPLAY STATED 3 MILES TO EMPTY SO I REFUELED. I WAS ONLY ABLE TO GET IN 12.779 GAL INTO THE TANK WHEN IT CLICKED OFF. AFTER REFUELING, THE FUEL GAUGE IS ALWAYS BELOW THE FULL LINE. SEVERAL INDIVIDUALS HAVE POSTED THE SAME PROBLEM AND HAVE HAD THEIR FUEL TANKS REPLACED OF WHICH CORRECTED THIS ISSUE. *TR

Fuel/Propulsion System
Filed Feb 24, 2013250 milesNJ

WHEN FILLING FUEL TANK, THE PUMP "KICKED OFF" PRIOR TO A FULL TANK AS DISPLAYED BY DIGITAL FUEL GAUGE (JUST UNDER FULL). I DROVE 25 MILES AND FUEL GAUGE THEN SHOWED BETWEEN FULL AND 3/4 TANK. THERE SEEMS TO BE AN INACCURACY WITH THE CALIBRATION OF THE GAUGE AND/OR AMOUNT OF FUEL THAT CAN BE PUT INTO TANK, WITH RESPECT TO TANK CAPACITY, BEFORE PUMP "KICK OFF". *TR

Fuel/Propulsion System
Filed Feb 22, 2013650 milesOH

MY 2013 FUSION S SHOULD HAVE A 16.5 GAL TANK, BUT WHEN I GOT THE LOW FUEL LEVEL LIGHT ON TODAY, I CAN ONLY PUT 12.5 GAL INTO THE TANK BEFORE THE FIRST KICK-OFF. THE TANK CAN NOT BY FULLY FILLED! *TR

Structure › Body
Filed Feb 15, 2013735 milesIN

THE FRONT BODY PANELS AROUND THE HEADLIGHTS ARE LOOSE AND YOU CAN HEAR SOME KIND OF A RATTLE AROUND THE BACK PASSENGER SIDE DOOR WHEN YOU GET OVER 55 MPH. *TR

Fuel/Propulsion System
Filed Feb 12, 2013250 milesRI

THE FORD FUSION FUEL TANK IN MY 2.0 ECOBOOST ENGINE DOES NOT FILL ALL THE WAY. IT IS DOCUMENTED AS A 16.5 GALLON TANK, HOWEVER EVEN RUNNING TO EMPTY I AM ONLY ABLE TO FILL 12-13 GALLONS. TO ME, IT IS UNACCEPTABLE TO HAVE A 3-4 GALLON "RESERVE". I AM NOT SURE IF IT'S THE TANK ITSELF, OR IF IT'S FAULTY HARDWARE CAUSING VAPOR TO BE TRAPPED AND THE SYSTEM THINKING IT'S FULL WHEN IT IS IN FACT NOT. THIS MAY NOT BE A SAFETY ISSUE, BUT IS AN ISSUE IF YOU ARE THINKING YOU HAVE MORE GAS THAN YOU ACTUALLY DO. *TR

Fuel/Propulsion System
Filed Feb 12, 20133,400 milesWA

I'VE BEEN HAVING AN ISSUE WITH MY GAS TANK SINCE I'VE OWNED THE CAR SINCE OCT 2012. WHEN I FILL UP, THE CAR SOMETIMES FILLS ALL THE WAY ON THE GAUGE, SOMETIMES IT DOESN'T. IF IT DOES IT DROPS FROM FULL TO HALF A QUARTER BY 10-20 MILES. ALSO, IVE NEVER BEEN ABLE TO FILL UP TO AROUND 16 GALLONS. THE CAR IS SUPPOSED TO HAVE A 16.5 GALLON FUEL TANK. I RUN THE CAR TO APPROX 12 MILES LEFT, TILL THE WARNING LIGHT COMES ON AND I CAN ONLY GET ROUGHLY 12 GALLONS IN THE TANK. EITHER THE TANK THAT WAS INSTALLED IS WRONG OR THE COMPUTER GAUGE IS OFF. I'M ONLY ABLE TO DRIVE ABOUT 315 ON A "FULL" TANK. THAT IS NOT RIGHT FOR A CAR THAT'S SUPPOSED TO BE A 27-37MPG CAR. WHICH I ONLY GET ABOUT 24-26MPG SINCE I'VE OWNED THE CAR. I DO A MIX OF HIGHWAY AND CITY DRIVING, MOSTLY HIGHWAY AVERAGING 45MPH DRIVING. I'VE TOLD BRIEN FORD IN EVERETT OF THIS ISSUE BUT THEY WONT LOOK AT IT SINCE IT HASN'T BEEN RECOGNIZED BY FORD. THERE'S A REALLY BIG RESPONSE TO THIS ISSUE ON MANY FORUMS. I FOLLOW THE MOST POPULAR FOR FUSIONS AT HTTP://WWW.FORDFUSIONFORUM.COM/TOPIC/8957-2013-FUSION-FUEL-TANK-FILLING-ISSUES/. THE DEALER TOLD ME I WOULD HAVE TO PAY TO HAVE THEM RESEARCH IT WHEN IS A HORRIBLE THING TO DO, WHEN I KNOW THERE'S AN ISSUE. WHEN I'M ONLY ABLE TO GET ABOUT 12 GALLONS IN THE TANK. THE FUSION HYBRID SE HAS A 13.5 GALLON TANK, I THINK THE TANKS GOT INSTALLED INCORRECTLY, AND ME ALONG WITH MANY OTHERS GOT THE HYBRID TANK INSTEAD OF THE NORMAL 16.5 GALLON TANK. *TR

Seats
Filed Feb 6, 2013250 milesMO

SEAT HEADRESTS SIT TOO FAR FORWARD CAUSING BACK AND NECK PAIN. CANNOT ADJUST TO A COMFORTABLE DRIVING POSITION. *TR

Electrical System
Filed Feb 3, 20132,524 milesFL

WHILE DRIVING TO WORK ON THE HIGHWAY 65-MPH THE ENGINE SHUTS OFF WITHOUT WARNING, THE INSTRUMENTAL PANEL STARTS ACTING UP AS IF YOU ARE TURNING ON AND OFF THE KEY. THEY FOUND A LOSE WIRE TO THE INSTRUMENTAL CLUSTER ON THE SECOND TIME THEY REPLACED THE INSTRUMENTAL CLUSTER. IT HAS BEEN TAKEN BACK SIX TIMES AND NOW THE DASHBOARD SHUTS DOWN AND I LOSE LIGHTS, SIGNALS, AND OTHER ELECTRONIC FEATURES. I HAVE LOST POWER STEERING AND BRAKES IN BETWEEN. THEY OFFERED ME AN EXTENDED WARRANTY??? IT IS A SHAME THAT A CONSUMER WHO BUYS A CAR FROM A DEALERSHIP HAS TO GO THROUGH THE GRINDER JUST TO GET OUT OF THEIR LEMON. I JUST WANT TO GET OUT OF THIS VEHICLE. *TR

Visibility/WiperCrash
Filed Jan 30, 2013350 milesWI

PLEASE NOTE, THIS FORM WOULD NOT ALLOW ME TO SELECT WIPERS AS THE AFFECTED PART. THE ONLY OPTION THAT APPEARED WAS WHEELS. PLEASE CORRECT IF POSSIBLE. WHILE DRIVING, SNOW THAT HAD ACCUMULATED ON THE ROOF OF THE CAR SLID ON THE WINDSHIELD. THE MOTION OF THE WIPERS PUSHED THE SNOW DOWN AND TOWARDS THE CENTER OF THE WINDSHIELD. THE SNOW PROHIBITED THE WIPERS TO MOVE IN EITHER DIRECTION CAUSING ME TO NOT BE ABLE TO SEE THE ROAD. THE DESIGN OF THE WIPERS APPEARS TO ALLOW EXCESS SNOW TO BE FORCED IN THE LOWER MIDDLE PORTION OF THE WINDSHIELD CAUSING THE WIPERS TO NOT BE ABLE TO REVERSE DIRECTION IF WHEN THE CONTROL LEVER IS TOGGLED. *TR

Latches/Locks/Linkages
Filed Jan 14, 201315 milesVA

TL* THE CONTACT OWNS A 2013 FORD FUSION. THE CONTACT STATED THAT HE KEYED IN THE CODE TO UNLOCK THE DOORS VIA THE NUMERIC KEYLESS ENTRY BUT THE TRUNK ERRONEOUSLY OPENED. THE CONTACT ALSO STATED THAT THE DOORS DID NOT ALWAYS LOCK USING THE KEYLESS ENTRY SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS UNABLE TO PROVIDE ASSISTANCE WITHOUT THE FAILURE OCCURRING DURING DIAGNOSTICS. THE FAILURE MILEAGE WAS 15 AND THE CURRENT MILEAGE WAS 3,200. UPDATED 2/19/13 *CN

Electrical System
Filed Jan 2, 2013850 milesNH

WHEN THE VEHICLE WAS TO BE STARTED TURNED THE KEY FORWARD TO START AND IT DIDN'T START, THE KEY RETURNED THEN THE CAR STARTED AFTER THE KEY RETURNED TO KEY IN POSITION, THIS HAS HAPPENED A FEW TIMES SINCE AND SEEMS TO BECOME MORE REGULAR I NOW HAVE 4,972 MILES ON THE CAR AND HAD THIS HAS TAKEN PLACE 8 TIME SINCE I WILL ADVISE THE DEALER WHEN MY CAR IS IN FOR RECALL NOTICE#12C27 1/3/2013 *TR

Engine
Filed Dec 14, 20121,450 milesGA

WHILE DRIVING ON A CITY ROAD WITH MY FOOT ON THE GAS AT 35-40MPH, THE TRANSMISSION ERRATICALLY SHIFTED INTO A LOWER GEAR ON THE TRANSMISSION, CAUSING THE ENGINE RPMS TO NEAR INSTANTANEOUSLY TO GO FROM 1750-2000RPMS TO JUST OVER 4000RPMS. THROUGH THE RPM INCREASE THE VEHICLE MAINTAINED THE PREVIOUS 35-40MPH SPEED. ULTIMATELY, WAS FORCED TO BRAKE TO BRING THE ENGINE RPMS DOWN. *TR

Unknown or Other
Filed Dec 6, 2012TN

PURCHASED CAR ON NOV 2 2013 RETURNED TO DEALER 31 DAYS LATER DUE TO RECALL. HAVE REQUESTED BUY BACK FROM FORD. WHO WOULD PUT THERE GRANDCHILDREN AT RISK IN THIS CAR WITH THE POSSIBILITY OF A FIRE? I FEEL THAT THEY HAVE KNOWN THE PROBLEM EXISTED BUT FAILED TO ADMIT IT UNTIL SOME CARS CAME BACK. JUST WANT FORD TO BUY CAR BACK AND WILL LOOK AT ANOTHER MODEL. *TR

Vehicle Speed Control
Filed Dec 5, 2012185 milesPA

I WAS TRAVELING AT ABOUT 40MPH AND A MESSAGE FLASHED ON MY GAUGE STATING SOMETHING TO THE EFFECT ENGINE LOWER TEMP. I CONTINUED TO DRIVE THE CAR AND MESSAGE WENT AWAY. I LATER FOUND OUT THAT MY CAR HAD BEEN RECALLED FOR POSSIBLE FIRE DUE TO ENGINE OVERHEATING. I ASSUME THAT THIS MESSAGE IS THE PRE-CURSOR TO WHAT COULD BE A POSSIBLE FIRE. I TOOK MY CAR TO THE FORD DEALERSHIP AND I AM AWAITING A RESPONSE FROM FORD ON A POSSIBLE FIX. THE CAR WAS ONLY 1 WEEK OLD. I HAVE REQUESTED FORD TO TAKE THE CAR BACK AND GET INTO A NON-AFFECTED ENGINE TYPE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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