2013 Ford Fusion complaints

Safety Recall 23S12/NHTSA Recall 23V162 - Brake Fluid Leak Took my car in for recall fix. Was told they could not perform the fix for the following reasons: 1) First said it was because I had aftermarket winter tires and rims on it. Told them that once I change to my all-season tires and original rims in 2 weeks can I bring it back, they told me no. 2) Then said it was because the car has 133k miles on it, so said it was too old to work on, and up to dealer discretion (Stoneham Ford, Stoneham, MA) 3) Then said the car has rust underneath so can't work on it. It was just a myriad of excuses as to why they couldn't perform. They said to try another dealer.

Car suddenly would have power but no start. After replacing what was thought needed replacement, the alternator is when it wouldn't steer anymore. Further inspection concluded it was the electrical rack and pinion, leaving no steering and or assist.

The contact owns a 2013 Ford Fusion. The contact stated that while making a right or left turn, there was friction and a rubbing sound coming from the steering wheel. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the rack and pinion assembly needed to be replaced. The contact stated that the vehicle had been repaired under an unstated recall in 2015. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The approximate failure mileage was 125,000. The contact has been experiencing a friction type noise when turning the wheel traveling slowly. The noise has gotten a little louder over the past few weeks but the noise isn't noticeable while traveling at faster speeds on the highway.

The engine makes a very loud ticking and whirring sound, there are also quite a few electrical components that will not communicate with the PCM causing errors on the vehicle code such as a switch component failure U2002-96 Battery voltage circuit below and above threshold U3003-16 and U3003-17, electric park break enable - Deactivated B1111-53. Lost communication with restraints control module U0151-00 Lost communication with pscm U0131-00 invalid data received from pscm - alive/sequence counter incorrect/not updated and right rear tone wheel - mechanical failures C0039-07 even though there have not been any accidents and all maintenance has been done on proper time frame. The car shifts very hard and sometimes hangs on rpm before a shift causing an even harder gear change. The emergency breaking system does not work at all and there is no warning when you come close to any object wall or person. The reverse parking sensors also came loose and recessed into the back bumper by themselves with no tampering or touching.

The contact owns a 2013 Ford Fusion. The contact stated that there was fuel leaking from the fuel tank. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact about a recall. The contact called the local dealer, who informed him about scheduling an appointment. The vehicle was not diagnosed or repaired. The contact attempted to reach the manufacturer but only received an automated message from the system. The contact stated that the failure was related to NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline). The failure mileage was approximately 111,000.

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train), and later contacted the local dealer to schedule a recall repair appointment. The local dealer informed the contact that the recall had already been completed; however, the contact stated that she had not taken the vehicle to a dealer for recall repair. The contact was referred to the manufacturer for assistance. The manufacturer was contacted and informed the contact that the vehicle recall history indicated that the recall was performed at Feyer Ford of Ahoskie (711 E Memorial Dr, Ahoskie, NC 27910) in October 2022. The contact was advised to contact Feyer Ford of Ahoskie for further assistance. The dealer was contacted and informed the contact that they had made a mistake while transferring the VIN for vehicles repaired under completed recalls. The dealer informed the contact that they would contact the manufacturer to have the information corrected; however, the issue remained. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline for assistance. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Ford Fusion. The contact stated while driving 35 MPH, there was a fuel odor entering the vehicle. The vehicle was then driven home where there was a noticeable puddle of fuel coming from the fuel gasket. The vehicle was later driven to the local dealer where it was diagnosed that there was a crack in the canister purge valve; however, the part to do the repair was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 99,000.

I was driving my car when suddenly the steering went out which was dangerous for me and other drivers because I could not turn my steering wheel. I thought this was a recall that had been fixed but has not. Since this incident I have not had the car inspected yet. After I was able to get the car back to my garage…the message on my dash read “power steering fault”.

The fire started in the engine, unsure of exact cause according to the fire report. My wife [XXX] ), I, and my one year old daughter’s safety was compromised bc there was no warning until a minute before us realizing fire and exited the vehicle. Car was investigated by local department. Check engine light flashing crazy less than a minute before car loss power INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2013 Ford Fusion. The contact stated that upon starting the vehicle, the steering wheel was loosened. The driver was able to wiggle the steering wheel. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 110,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle started to lose motive power. The contact stated that the check engine warning light was illuminated. The contact was able to drive to the residence and called an independent mechanic to diagnose the vehicle at the residence. The contact stated that the mechanic determined that the head gasket was leaking coolant and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was unknown.

Power steering Fault lights and no steering. Steering wheel becomes very stiff.

The contact owns a 2013 Ford Fusion. The contact stated while starting the vehicle, the engine would misfire before running smoothly. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but became recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into The Cylinders (Engine and Engine Cooling). The failure mileage was approximately 70,000.

I was driving down the road about to start slowing down at a stop sign, then my steering wheel started to shake and I got a warning on my dash that my power steering system needed assistance and my steering wheel now is very hard to turn. I had to drive it back home and it was very difficult to turn my wheel the whole way home. could have been in serious accident when wheel start to shake or if my wheel completely locked up. fortunately, I was not injured or in no accident.

On December 2,2023, I was driving my 2013 ford fusion down the road and all of a sudden a warning came up that Steering Assist fault and required service. I was going about 40mph there was no warning at all. I could have bee. Seriously hurt. Upon research there have been others that have this problem. When check my model is not on the recall list. Why is this?

The contact owns a 2013 Ford Fusion. The contact stated while driving 25 MPH, the contact heard abnormal sounds and the steering wheel wobbled making it difficult to control the vehicle. There was no warning light illuminated. The vehicle had been diagnosed by an independent mechanic and the contact was informed that the failure was due to faulty steering wheel bolts. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not under recall. The failure mileage was approximately 34,000.

I bought from a dealer in live oak and told there was no recalls I only had car 2 months and the car transmission is acting crazy it smells like burnt oil or brake fluid leaking the radio has a major electrical problem it turns off and resets if I use the Bluetooth to talk through radio. This car all in all has been nothing but huge problems and here I am paying a car note on a car that's barely drivable.

My daughter was on the way to work, in the middle of traffic going around another vehicle at the time and without any warning, the power steering just went out. It was as though the steering wheel locked up or there was no power steering capabilities whatsoever and she barely made it off of the roadway. This could have caused an accident and It scared her so bad that she was crying when she called me immediately after it happened. I didn’t know what to do so I told her to crank up, put the car in drive and see what it does. The steering was fully functional then so she drove on to work but was very nervous thinking it may happen again. I did read that there is a recall for this exact issue on particular models of Fusions but it does not include our model; therefore, I am submitting our complaint and requesting that the recall to be updated to include ALL models of 2013 Ford Fusions for the safety of ALL owners. Thank you!

Wipers stopped working. Had fused checked. Fuse was not the problem. Ford dealer to complete diagnostic testing as no other auto repair shop will fix the issue. There are 22 reports for faulty wipers, wipers not working, Ford refusal to issue a recall. Meanwhile, they issued a recall for pickup truck wiper recall. Obviously, it is possible Ford Fusion Titanium 2013 and other vehicles could suffer the same issue(s). The cost is hundreds of dollars and Ford says "oh well." Meanwhile vehicles cost $20,000 + no accountability for faulty parts.

I am receiving warning lights regarding my electronic parking brakes. I took my car to a Ford dealership in Ankeny for a recall on my front brake lines to be fixed and mentioned this to the maintenance dept. They couldn't do anything without putting my car on a scanner (or whatever they do) because, being a widow I did not have the $100 they charge. Thus I am still driving my car with the warning lights on. I hope it is safe for me to drive it.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at 10 MPH, the vehicle had stalled and had overheated. The engine overheating warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 192,800.

Backseat 60 split / seat was folded down and is locked in position-unable to return to usable seat position . This has happened several times . To fix - you have to take out seat and use special tool to UNLOCK seat belt from base.

COMPONENT FAILURE (ELECTRONIC POWER STEERING MODULE). MY STEERING WHEEL WHILE TURNING LEFT AND RIGHT, MADE A SCRATCHING NOISE. ALSO WHEN TURNING RIGHT AND LEFT, IT DROPPED AN INCH AND WHEN I TRIED RECOVERING IT WAS HARD TO CORRECT. IT WAS LIKE MANUAL STEERING OVER POWER STEERING. NO WARNING INDICATOR ON DASH EVER CAN ON. THIS ISSUE BEGAN RIGHT AFTER I PICKED UP THE CAR FROM THE DEALERSHIP WHEN THEY PERFORMED THE RECALL ON THE BRAKE HOSES.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle lost significant motive power and struggled to attain speeds of over 30 MPH. The contact also stated that there was an excessive amount of smoke coming from the exhaust that contained the odor of oil. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Eco-Boost system. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 183,000.

Sterling gear rack n pinion got very hard and the vehicle couldn't be controlled . Lost control and caused to crash

SAFETY RECALL 13S04

The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle swayed left and right, and the steering wheel had limited maneuverability. The instrument panel displayed the warning message: steering system failure. The electronic power steering assist warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic power steering. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number 13V232000 (Steering), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 126,000.

As I was going down the highway my car started smoking dramatically. There were no warning lights so I assumed it might be a belt. I pulled to the side of the road and opened the hood to find flames coming from the backside of the engine. I have had it in the shop now for the last two months and the initial thought was that the water pump could have caused the issue. However, after that set of repairs it was burning oil. Further investigation has shown that the head is cracked.

The contact owns a 2013 Ford Fusion. The contact stated while driving 12 MPH, the contact stopped at a stop sign and the vehicle failed to respond as needed. The contact became aware that there was coolant on the ground and under the hood. The check engine warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and determined that the vehicle was not under a recall for the failure. The failure mileage was approximately 110,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 65 MPH, the vehicle started to lose motive power. The contact depressed the accelerator pedal, but the engine failed to respond as needed. The contact pulled off the roadway and stopped and could not restart the vehicle. There was no warning light illuminated. The vehicle was towed to an independent dealer and the fuel pump was replaced. The mechanic also checked for oil leaks. On another occasion while driving approximately 60 MPH, the vehicle lost motive power with the temperature gauge reading HOT. The contact stated that the vehicle stopped in the middle of the highway with white smoke coming from underneath the front of the vehicle and from the exhaust pipe. The contact was assisted by the Police with pushing the vehicle off the roadway. The vehicle was towed to an independent dealer and the contact was informed that there were several recalls associated to the VIN. The contact was informed that the cylinder head had overheated and was possibly cracked, which might have created other mechanic failures. The independent dealer related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 98,000.

The contact owns a 2013 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 14V597000 (Air Bags, Seat Belts). Additionally, the contact stated that the vehicle failed to start on two occasions. The vehicle was towed to the dealer on both occasions, and the dealer determined that rodents had consumed the electrical wiring, causing an electrical failure. The electrical wiring was replaced. The contact also stated that the transmission was slipping while driving. The contact stated that two engine cylinders had misfired, and the ignition coils and spark plugs were replaced. Additionally, the contact stated while driving at an undisclosed speed, messages indicating that the coolant level was low, and that the vehicle was overheating were displayed, and the vehicle stalled. The contact was able to pull to the side of the road. The contact was able to restart the vehicle; however, the vehicle shuddered and lost motive power. The vehicle was towed to an independent mechanic, where an unknown hose and the thermostat were replaced; however, the failure recurred while driving. The vehicle was towed to the independent mechanic, who referred the contact to the dealer for assistance. The vehicle was towed to the dealer, where it was diagnosed that coolant was leaking into the engine, causing the engine to overheat. The dealer determined that the engine needed to be replaced. The vehicle was not repaired.

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 35 MPH, the "overheat stop vehicle" warning light was illuminated. The contact stated that the vehicle began to lose forward momentum and she managed to pull over and turn the vehicle off. The contact stated that she waited about 20 minutes and turned the vehicle back on. The contact stated that the "overheat" warning illuminated and she could not accelerate above 5 MPH. The contact drove in LIMP mode to a gas station and parked the vehicle. The vehicle had not been taken to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to Technical Service Bulletin Number: 19-2139 Coolant Intrusion into the Cylinder (Engine and Engine Cooling). The failure mileage was approximately 200,000.

Lug nuts are swollen and the factory lug wrench will not fit them. I already paid Ford $100 for the rear wheels, but now they recommend replacing the lugs on the front wheels too, for another $100.

Break lights will not turn off after week of high heat and humidity.

My complaint does not concern an accident. It concerns the two incomplete recalls referenced above. I have been trying to schedule these repairs since, I believe, February and the Service Department at the local Ford dealership, Mac Haik Ford, 4242 East Sam Houston Pkwy S, Pasadena, TX 77505, will not even respond to my requests to schedule the work. I have left detailed messages with the Haik contact representative (vehicle model and year, the Campaign/NHTSA numbers that I want to have done, my phone number, my email address, etc.) as requested by Haik's contact person and no one from the Service Department has ever responded, not even once. In order to give Ford and Haik a final chance before filing this complaint, I left TWO scheduling requests this week- one on Monday or Tuesday and one yesterday. The Service Department did not respond to either. However, in response to my repeated efforts to schedule this safety recall work, I have been spammed with car sales solicitation calls and emails back from the dealership beginning on March 1. (Perhaps earlier, but March 1 is the first undeleted email that is still on my computer.) These safety recall campaigns are not being administered, and processed as such by Ford Motor Company, at least not by its dealership in Pasadena, Texas. The Mac Haik dealership obviously has no interest in doing this recall work. I suppose they can make more money doing other work. In any event, Ford's recall notices are just used as sales prospect-ge

The contact owns a 2013 Ford Fusion. The contact stated that while operating the vehicle, the passenger’s side air bag warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the passenger’s side seat belt sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V597000 (Air Bags, Seat Belts). The failure mileage was 110,000.

I was driving on 7/26/2023 and the power steering system malfunctioned, resulting in complete loss of power steering. I received a warning message: "Steering Assist Malfunction Service Required" I lost control of the vehicle momentarily until I realized I could still steer, but with great difficulty. I pulled over, turned off the car, restarted it and regained power steering for a few seconds before it failed again, giving the aforementioned warning message. From that point, power steering was completely lost and did not come back after stopping and restarting again. Fortunately, I was able to get my car home without incident but it was very difficult to steer and making tight turns was impossible. I took the vehicle to Varsity Ford in Ann Arbor, MI who told me, "The power steering rack has an internal failure that won't reset or clear." They indicated that the only way to restore the power steering is by replacing the electronic power steering rack. I was quoted $3950.80 for this and my car is currently undergoing repair because I need a mode of transportation. There is a known issue with the Ford Fusion (https://www.consumerreports.org/consumerist/ford-recalls-nearly-445k-vehicles-for-power-steering-failure-fuel-leak-issues/) and Ford has issued recalls for 2011 to 2013 model years. Mine is a 2013, but the specific model (Energi) is not covered. I experienced the same issue so Ford's recall should cover the Energi model and I should be reimbursed for the repair costs.

The contact owns a 2013 Ford Fusion. The contact stated that while driving approximately 35 MPH, the message "EPS Warning System" was displayed, and the vehicle suddenly lost power steering assist functionality, causing the steering wheel to become very difficult to steer. The contact stated that he turned off and restarted the vehicle, and the steering wheel responded as needed. However, upon starting the vehicle the following day, the failure reoccurred. The vehicle was taken to an independent mechanic, who replaced the electric power steering (EPS) system. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign number: 15V250000 (Steering). The local dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was 111,000.

The contact owns a 2013 Ford Fusion. The contact stated while shifting to reverse(R), the message “Contact Manufacturer” was displayed on the screen. Additionally, the camera screen went black. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Fusion. The contact stated that while her daughter was driving 30 MPH, the vehicle overheated, with the power steering system, and other unknown warning lights illuminated. The contact stated that while driving, the vehicle shut off and the contact was unable to depress the accelerator pedal. The contact stated that the vehicle was stuck in the middle of traffic. The vehicle was towed to an independent mechanic where it was diagnosed that there was an unknown sensor failure. The vehicle was repaired but the failure recurred. The vehicle was taken back to the same dealer who referenced NHTSA Campaign Number: 19V632000 (Steering) however, the VIN was not included. The vehicle was currently at the dealer and the repair was pending. The manufacturer was notified of the failure but offered no further assistance. The contact was then referred to the NHTSA Hotline for assistance. The approximate failure mileage was 125,000.

The contact owns a 2013 Ford Fusion. The contact stated while driving at approximately 40 MPH, the power steering failed, causing the steering wheel to become difficult to turn in either direction. During the failure, the messages "Service Power Steering'', "Hill Assist Not Available" and "Service Advance Track" were displayed. The vehicle was driven to the local dealer. The cause of the failure was not yet determined. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V632000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.

I have driven my car a little over 600 miles after the first recall was done for the engine overheat and a sensor was replaced. They drove it 0 miles to test drive it after (it shows on my paperwork) since around 600 miles it has sat because now my engine is actually overheating. I had no idea that I could contact ford again about this until recently and I have the paperwork and mileage to match. But I am afraid they will say the recall was performed and be of no help. Clearly they didn’t care enough to test drive the car after the fix. So I cannot trust them to properly take care of this problem.

The contact owns a 2013 Ford Fusion. The contact stated that on several occasions when the vehicle was started and the seat belt was connected, the air bag warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the seat belt sensor needed to be replaced due to failure in detecting that the seat belt had been inserted. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

The contact's employee owned a 2013 Ford Fusion. The contact stated that while the employee was driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. No warning light was illuminated. The brakes failed to stop the vehicle immediately, causing the employees' vehicle to rear-end another vehicle. No injuries were sustained, and no medical attention was received. A police report was filed. The vehicle was towed to the tow yard, where it was deemed totaled by the insurance company. The employee later received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown.

Ford send me out a letter about the brake fluid recall on April 2023.i am still waiting for my car to be fixed,I have called them,it is taking to long.

The contact’s friend owns a 2013 Ford Fusion. The contact who is an independent mechanic, stated that the vehicle was inspected due to an oil leak. The contact determined that the cylinder head had cracked, causing the oil leak. The contact determined that the cylinder head needed to be replaced. The vehicle was not repaired. The local dealer was not notified of the failure. The contact was unsure if a warning light had illuminated. The contact referenced NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was then transferred to the NHTSA Hotline for assistance. The failure mileage was approximately 125,000.

My fuel tank has an excessive build up of gasses and it causes a loud burping noise at the fuel door flap. I do have a Video of this incident.

My turbo boosters keep causing my wastegate to malfunction and stay open. Causing my car to accelerate on its own. The pedal pulls itself down.

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed at night, the low-beam headlamps failed to adequately illuminate the roadway. The contact activated the high-beam headlights to see the roadway. The vehicle was taken to an independent mechanic and Auto Zone Auto Parts, where the headlamp bulbs were replaced several times; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 12V553000 (Exterior Lighting) however, the VIN was not included in the recall. The failure mileage was approximately 111,000.

My daughter in law just had her brakes serviced at Jack Demmer Ford and the next day the power steering suddenly failed while she was driving with my grand daughter in the back seat. She was unable to steer the car but did manage to stop safely. I understand the Electric Power Steering Assist (EPSA) failure is a very common problem on this vehicle and has been recalled on this model and year but not on her VIN. Now Ford says they cannot even look at the car for 3 weeks so she is driving my car while I will be driving hers with no power steering. I have owned and driven cars from 1966 to 2023 and never had power steering fail while the car was in motion. Older cars that never had power steering are still easy to steer and drive but the 2013 Fusion Hybrid is very difficult and almost impossible at lower speeds meaning she absolutely cannot drive the car. Amazing how she can get her car into the Ford dealership for brake maintenance but not for a immediate safety issue like not being able to steer.