2012 Ford Fusion complaints

AT HIGHWAY SPEEDS CAR HAS A TENDENCY TO WONDER AND NOT. *TR

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO LOSS OF POWER STEERING ON FOUR OCCASIONS. *TGW THE CONSUMER STATED THE POWER STEERING WOULD RESUME NORMAL OPERATION, AFTER TURNING THE ENGINE OFF AND RE-STARTING IT. *JB

I HAVE BEEN HAVING PROBLEMS WITH MY 2012 FORD FUSION FOR APPROX 6-7 MONTHS NOW. WHEN I START THE CAR I GET A MESSAGE SAYING "POWER STEERING ASSIST FAILURE" AND THE CAR IS VERY HARD TO STEER. I WILL TURN IT OFF AND THE RE-START, SOMETIMES HAVING TO DO THIS 3 OR 4 TIMES BEFORE IT FINALLY WORKS. AS OF TODAY, THE MESSAGE APPEARED, THE POWER STEERING WILL NOT RESET REGARDLESS OF HOW MANY TIMES I RE-START. IT ALSO GIVES A DIFFERENT MESSAGE ABOUT SERVICE REQUIRED TO THE STABILITRAC. *TR

TAKING OFF FROM BEING STOPPED AT RED LIGHT. POWER STEERING ASSIST LIGHT CAME ON AND MY POWER STEERING FAILED. I PULLED TO SAFE SPOT OFF ROAD WHILE MY WIFE CHECKED VEHICLE MANUAL. IT INSTRUCTED TO TURN OFF ENGINE AND WAIT 10 SECONDS. WE DID AND VEHICLE STEERING WAS FINE. SINCE MY CAR WAS DUE FOR A 60,000 MILE INSPECTION I TOOK THE VEHICLE TO THE DEALER. I EXPLAINED WHAT HAPPENED AND THEY SAID IT MAY BE A COMPUTER MODULE THAT WOULD COST ABOUT $125 ON TOP OF THE ROUTINE INSPECTION CHARGES. I WAS QUITE SURPRISED AND VERY ANGRY WHEN THE DEALER CALLED AND SAID IT WOULD COST ABOUT $2200.00. WHAT REALLY MADE ME ANGRIER WAS THAT THE CAR WAS 1000 MILES OR SO OUT OF WARRANTY AND I JUST MADE THE LAST CAR LOAN PAYMENT. THE DEALER SAID THEY SEE IT WITH FUSIONS BUT USUALLY AFTER THEY HAVE HIT POT HOLES. THE FACT THAT THEY SAID, IT WAS SOMETHING THEY SEE ON FUSIONS MADE ME WONDER WHY THE COMPANY CAN'T GET OUT AHEAD OF THE PROBLEM, AND RECALL THEM. I ALSO HAD A TRANSMISSION SLIPPAGE PROBLEM WHEN WE FIRST BOUGHT THE CAR AND THEY SAID WE HAD A KIT TO FIX IT SINCE IT HAPPENS ON THE "NEW FUSIONS". BECAUSE OF THESE PROBLEMS I AM DONE WITH FORDS. MY FIRST ONE AND LAST ONE!! SORRY TO SAY THIS HAS ONCE AGAIN SOURED ME ON AMERICAN CARS. I AM GOING BACK TO IMPORTS WHICH I HAVE NEVER HAD PROBLEMS WITH IN 40 ODD YEARS. THANK YOU FOR YOUR ATTENTION TO THIS MATTER AND I WILL LOOK FORWARD TO PROGRESS ON THIS ISSUE IN THE FUTURE. *TR

THE ELECTRIC POWER STEERING HAS FAILED ABOUT 6 TIMES SINCE I RECEIVED THE CAR NEW AT THE END OF 2011. EACH TIME THE POWER STEERING FAILED A MESSAGE WOULD APPEAR ON THE DASH STATING THAT THE POWER STEERING HAS FAILED, THEN THE STEERING WHEEL BECOMES VERY, VERY HARD TO TURN. SHUTTING THE CAR OFF AND RESTARTING IT CORRECTS THE PROBLEM UNTIL THE NEXT TIME IT HAPPENS - THIS COULD BE 10 MONTHS OR AS SHORT A 2 DAYS. THE FAILURES HAVE OCCURRED IN DIFFERENT DRIVING ENVIRONMENT - PARKING LOTS TWICE, TOWN ROADS, AND HIGHWAYS. WHEN THE POWER STEERING FAILS THE FORCES REQUIRED TO STEER THE CAR ARE EXTREME. I'M AN AVERAGE PERSON (5'8" 180LBS) AND HAVE BARELY ENOUGH STRENGTH TO TURN THE WHEEL IN A FAILURE CONDITION. MY SISTER (5' 2" 105 LBS) WILL LIKELY CRASH. TOOK THE CAR TO THE FORD DEALER TODAY TO HAVE THE PROBLEM REPAIRED, AND AFTER $148.00 FOR A DIAGNOSTIC CHARGE THEY SAID THEY FOUND NO FAULT CODES IN THE CAR COMPUTER INDICATING THERE HAD BEEN ANY POWER STEERING FAILURES, AND THERE WAS NOTHING THEY COULD DO ABOUT UNTIL THEY PHYSICALLY SAW THE PROBLEM. NO FAULT CODE REGISTRATION FOR SUCH A SERIOUS PROBLEM IS UNBELIEVABLE - A SERIOUS DEFECT IN ITSELF. I CONCEDER THIS CAR UNSAFE TO DRIVE. *TR

THE POWER STEERING ON OUR 2012 FORD FUSION STARTED TO SPORADICALLY STOP WORKING AND THEN START WORKING AGAIN ON MULTIPLE OCCASIONS. FORD COULD NOT DIAGNOSE THE PROBLEM DUE TO IT WORKING AT TIME OF SERVICE BUT SUGGESTED THAT IT COULD POSSIBLY BE DUE TO LOW TIRE PRESSURE. AFTER MULTIPLE OCCURRENCES IT FINALLY STOPPED WORKING COMPLETELY. THE FUSION WAS TOWED TO FORD SERVICE WHERE THEY FOUND IT NEEDED REPAIRS OF APPROXIMATELY $1500.00 TO REPLACE A PART IN THE POWER STEERING THAT WAS NOT COVERED UNDER WARRANTY. FORD CUSTOMER CARE OFFERED NO ASSISTANCE ON REPAIRS FOR STEERING FAILURE BUT ONLY TOLD US IT WAS OUR RESPONSIBILITY TO PAY FOR PARTS AND REPAIRS THAT WERE OUT OF THE WARRANTY PERIOD. THERE HAVE BEEN NO RECALLS DUE TO POWER STEERING FAILURE AT THE PRESENT TIME. WE FEEL VERY LUCKY THAT THE STEERING FAILURE DID NOT CAUSE AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 5 MPH, THE POWER STEERING BECAME INOPERABLE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER AND AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC POWER SYSTEM ASSISTED MODULE NEEDED TO BE REPLACED. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

POWER STEERING ASSIST FAILED. MAKING WHEEL UNTURNABLE. THIS HAS HAPPENED AND BEEN REPLACED NUMEROUS TIMES. *TR

DRIVING DOWN THE ROAD AND IT POPPED UP SERVICE POWER STEERING NOW. SO I DROVE IT ONTO THE STORE. CUT THE CAR OFF CAME BACK OUT OF STORE AND CRANKED MY CAR AND IT THEN SAID SERVICE POWER STEERING NOW TRIED TO BACK UP AND COULDN'T. IT WAS VERY HARD TO TURN. BEEN SITTING IN MY YARD SINCE THEN BECAUSE IT IS SUCH AN EXPENSIVE PROBLEM TO FIX. I PERSONALLY THINK THERE SHOULD BE A RECALL AND FORD NEEDS TO DO IT SOON. *TR

WITHIN JUST A COUPLE OF MILES AFTER 36000 WARRANTY EXPIRED THE POWER STEERING DEVELOPED A CLUNK SOUND EVERY TIME I WAS TURNING LEFT OR RIGHT FROM DEAD CENTER, AND IT WAS FELT IN THE STEERING WHEEL. IT FELT LIKE THE SOMETHING WAS LOOSE IN THE POWER STEERING MECHANISM. I TOOK IT TO A MECHANIC AND HE TOLD ME THE IT WAS SO BAD THAT HE WAS SURPRISED I MADE IT TO HIS SHOP WITHOUT AN ACCIDENT. HE TOLD ME THAT THE POWER STEERING HAD TO BE REPLACED. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE DRIVER SIDE INTERNAL DOOR HANDLE FAILED TO OPEN THE DOOR. AS A RESULT, THE CONTACT HAD TO ROLL THE WINDOW DOWN AND OPEN THE DOOR USING THE EXTERIOR DOOR HANDLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. THE VIN WAS UNAVAILABLE.

JUST CHECKING TO SEE IF THERE IS A RECALL ON THE AIRBAGS IN MY CAR. *TR

I HAVE A 2012 FORD FUSION AND MY VEHICLE HAS LOST POWER STEERING DUE TO THE ADVANCED TRAC AND POWER STEERING ASSIST FAULT. - I WAS BACKING OUT OF MY DRIVEWAY LUCKILY I DID NOT HIT ANYTHING OR ANYONE. I COULD NOT IMAGINE THIS HAPPENING WHILE ON THE FREEWAY, THIS IS EXTREMELY DANGEROUS. THIS SHOULD BE A RECALL, CONSUMERS SHOULD NOT HAVE TO PAY FOR SOMETHING LIKE THIS. FORD NEEDS TO STEP UP AND TAKE CARE OF THIS PROBLEM - I WILL NEVER BUY ANOTHER FORD IF THIS IS NOT TAKEN CARE OF. *TR

ACCORDING TO THE DRIVER, THE VEHICLE WAS PUT INTO REVERSE BACKING OUT OF A PARKING SPOT, THEN WHEN THE CAR WAS PUT INTO DRIVE THE VEHICLE WOULD NOT STOP GAINING HIGH SPEEDS UP TO 50MPH. THE ENGINE RPMS WERE HIGH AND THE CAR WAS "OUT OF CONTROL" AS THE DRIVER HAD THEIR FOOT PRESSED ON THE BRAKE. THE FUSION STRUCK A FEW PARKED CARS AND EVENTUALLY HIT A VEHICLE HEAD ON COMING THE OPPOSITE WAY IN A PARKING LOT. THERE WAS ONE FATALITY AS A RESULT OF THE CRASH AND OTHER MINOR INJURIES FROM THE VICTIMS. ACCORDING TO FORD A NOTICE WAS SENT OUT IN JANUARY OF 2014, FIELD SERVICE ACTION NUMBER: 13N03, WHICH THEY OFFERED AN EXTENDED WARRANTY FOR THE DEFECTIVE PART BUT NEVER EXPLICITLY STATED A THROTTLE BODY COULD STAY OPEN CAUSING THE VEHICLE TO SURGE OR RUNAWAY CAUSING A FATAL ACCIDENT. SEE ALSO 10649303. *DSY *TR

ACCORDING TO THE DRIVER, THE VEHICLE WAS PUT INTO REVERSE BACKING OUT OF A PARKING SPOT, THEN WHEN THE CAR WAS PUT INTO DRIVE THE VEHICLE WOULD NOT STOP GAINING HIGH SPEEDS UP TO 50MPH. THE ENGINE RPMS WERE HIGH AND THE CAR WAS "OUT OF CONTROL" AS THE DRIVER HAD THEIR FOOT PRESSED ON THE BRAKE. THE FUSION STRUCK A FEW PARKED CARS AND EVENTUALLY HIT A VEHICLE HEAD ON COMING THE OPPOSITE WAY IN A PARKING LOT. THERE WAS ONE FATALITY AS A RESULT OF THE CRASH AND OTHER MINOR INJURIES FROM THE VICTIMS. ACCORDING TO FORD A NOTICE WAS SENT OUT IN JANUARY OF 2014, FIELD SERVICE ACTION NUMBER: 13N03, WHICH THEY OFFERED AN EXTENDED WARRANTY FOR THE DEFECTIVE PART BUT NEVER EXPLICITLY STATED A THROTTLE BODY COULD STAY OPEN CAUSING THE VEHICLE TO SURGE OR RUNAWAY CAUSING A FATAL ACCIDENT. SEE ALSO 10649298. *DSY *TR

I WAS DRIVING AND THE POWER STEERING WENT OUT. THE LIGHT CAME ON AND A MESSAGE THAT SAID IT WAS THE POWER STEERING. I WAS UNABLE TO TURN THE WHEEL. ONCE I TURNED THE CAR OFF AND BACK ON IT WAS FIXED. *TR

WHEN DRIVING THE VEHICLE HOME ON MY NEIGHBORHOOD STREET, THE ADVANCETRAC/POWER STEERING WARNING CAME ON AND I SUDDENLY LOST MY POWER STEERING. I WAS ABLE TO PULL IN MY DRIVEWAY AND PARK THE VEHICLE. I LOOKED ONLINE FOR POSSIBLE SOLUTIONS AND FOUND THAT THERE WERE A LOT OF OTHER PEOPLE WHO'VE HAD THIS SAME PROBLEM. I TRIED TO RESTART THE CAR HOPING THAT WOULD FIX IT, WITH NO LUCK. THIS IS A SERIOUS SAFETY HAZARD! NOT HAVING THE ABILITY TO STEER A VEHICLE COULD RESULT IN AN ACCIDENT VERY EASILY. I DROVE THE VEHICLE TO MY LOCAL DEALERSHIP (USING A LOT OF MUSCLE) AND AM AWAITING A RESPONSE FROM THEM. THIS IS SOMETHING THAT FORD SHOULD ISSUE A RECALL ON. WHAT IS MORE CONCERNING IS THAT THEY ISSUED A RECALL ON A VERY SIMILAR PROBLEM ON THE EXPLORERS AND ESCAPES. WHY WOULD THEY NOT HAVE DONE IT FOR THE FUSION TOO!? I HOPE THEY GET THIS RESOLVED BEFORE SOMEONE IS BADLY INJURED OR KILLED DUE TO THIS FAULTY DESIGN. *TR

DRIVING DOWN THE ROAD AND ALL OF A SUDDEN WARNING SIGNAL WENT OFF AND THE WARNING MESSAGE SAID "POWER STEERING ASSIST FAULT" AND THEN "SERVICE ADVANCETRAC". I HAD NO POWER STEERING. I WAS COMING UP TO A RED LIGHT, SO I WAS ABLE TO STOP. I TURNED THE CAR OFF AND TURNED IT BACK ON AND EVERYTHING WAS FINE. THIS HAS HAPPENED TWICE NOW TO ME WHILE DRIVING THIS CAR. THIS IS VERY UNSAFE BECAUSE YOU LOOSE ALL CONTROL OF STEERING AT THE TIME! *TR

BACKED OUT OF A PARKING SPOT AND TURNED INTO A CAR COMING AROUND THE CORNER, BACKUP SENSORS DID NOT GO OFF UNTIL AFTER THE IMPACT. NOBODY WAS HURT BUT THE BUMPER WAS DAMAGED BY THE ACCIDENT. THE SENSORS WERE ON AT THE TIME OF THE ACCIDENT.

I DROVE TO THE BANK TO CASH A CHECK. VEHICLE IS FINE DRIVING THERE WHEN I WENT TO LEAVE AND BACK OUT OF MY PARKING STALL I HAD NO POWER STEERING AT ALL. *TR

USB PORT TABS LOOSE ON THE BEZEL. FORD REPLACED USB PORT AND BEZEL. *TR

I WAS UNABLE TO FASTEN THE DRIVER'S SIDE SEAT BELT. DROVE STRAIGHT TO THE FORD DEALERSHIP. FORD REPLACED SEAT BELT BUCKLE. *TR

DRIVER'S SIDE AIR BAG LIGHT CAME ON AND STAYED ON. DROVE VEHICLE TO FORD DEALERSHIP. FORD VERIFIED AIR BAG LIGHT ON. EEC TESTED AND RECEIVED B0020-13, PINPOINT TESTED; FOUND NO CIRCUIT CONCERNS AND RESISTANCE 2.4OHMS TO SIDE AIR BAG. FORD TECH CLEARED CODES AND THEY CAME BACK. ORDERED SENSOR ASSEMBLY. REPLACED RCM AS PER MANUAL. RETESTED OK *TR

LEFT LICENSE PLATE LIGHT SOCKET SCREW WOULD NOT TIGHTEN. WHEN CLOSING THE TRUCK, THE LAMP ASSEMBLY WOULD HANG DOWN A LITTLE ON LEFT SIDE. I TIGHTENED THE SCREW AND FOUND IT TO BE STRIPPED. TOOK VEHICLE TO FORD DEALERSHIP. FORD REPLACED THE LICENSE PLATE LAMP ASSEMBLY. *TR

SECOND ATTEMPT TO REPLACE AND OR FIX USB PORT. PULLED OUT RETAINER. REPLACED USB PORT AND COVER DUE TO PULLED OUT OF RETAINER. *TR

DRIVER'S SIDE AIR BAG LIGHT CAME ON FOR THE 2ND TIME. TOOK VEHICLE TO FORD DEALERSHIP. FORD VERIFIED AIR BAG LIGHT TO BE ON. FORD CHECKED CONNECTOR TO AIR BAG MODULE AND FOUND CONNECTOR WAS FAULTY SO THEY REPLACED CONNECTOR. CHECKED OK. *TR

I WAS STOPPED AT A RED LIGHT WHEN A TOYOTA COROLLA REAR-ENDED MY VEHICLE. THE SPEED OF THE COROLLA WAS PROBABLY BETWEEN 40 - 50 MILES / HOUR BASED ON A ROAD SPEED OF 40 MILES / HOUR. MY DRIVER SEAT COLLAPSED BACKWARD DURING THE IMPACT LEADING TO INJURY OF BOTH MY SHOULDERS, BURST A COUPLE OF CERVICAL SPINE DISCS, LEAD TO BULGING THORACIC DISCS AND A SLIPPED LUMBAR VERTEBRAE, BILATERAL KNEE INJURY FROM SLIDING UP THE CHAIR, LEFT PERENNIAL NERVE PARESIS, INTERMITTENT NUMBNESS OF UPPER AND LOWER EXTREMITIES AND CHRONIC BACK PAIN. I WAS LUCKY THAT NOBODY WAS SITTING BEHIND ME IN THE CAR, OTHERWISE MY HEAD WOULD HAVE IMPACTED THEIR BODY PARTS. I CONTACTED FORD COMPANY TO INQUIRE ABOUT FAILURES OF THEIR SEATS IN REAR-END IMPACTS. INITIALLY, THEY OFFERED TO INSPECT THE CAR SEAT TO ASSESS IF A FAILURE HAS OCCURRED AND FIX IT. HOWEVER, A COUPLE OF DAYS LATER, I WAS DISMAYED TO HEAR FROM THEM THAT IF I WANTED TO FILE A CLAIM FOR MEDICAL BILLS THEN I SHOULD DO THAT WITH MY CAR INSURANCE COMPANY AND FORD WOULD MITIGATE THE INSURANCE COMPANY LOSSES. CAR SEATS SHOULD NOT COLLAPSE BACKWARD IN CASES OF INTERMEDIATE SPEED ACCIDENTS SINCE THAT COULD EXACERBATE SPINE INJURIES. ALSO, FOR THE COMPANY TO DECLINE TO INSPECT MY CAR SEAT FOR DEFECTS BASED ON THEIR LEGAL COUNSEL RECOMMENDATIONS SHOW LACK OF CARE FOR THEIR CUSTOMERS. I DID SOME LITERATURE AND ACCORDING TO IT, WHEN CAR SEATS COLLAPSE DURING REAR-END ACCIDENTS THERE IS A LACK OF SUPPORT OF THE SPINE. EVEN FORD'S WEBSITE CLAIM THAT THEIR

ON 10/5/2013, I HAD TO CALL ROADSIDE RESCUE TO JUMP START CAR. I TOOK VEHICLE TO ADVANCE AUTO ON 10/6/2013 TO TEST BATTERY. THE PRINTOUT RESULTS FOUND, INDICATOR LIGHT WAS YELLOW, COLD CRANKING AMPS 500 ON BATTERY, TEMPERATURE WAS TO HIGH AT 124DEGREES. ON 10/7/2013, CALL ROADSIDE RESCUE TO JUMPSTART VEHICLE. I LET THE VEHICLE IDLE FOR A BIT, HOPING TO RECHARGE THE BATTERY BACK TO FULL FUNCTION. ON 10/8/2013 CALLED ROADSIDE RESCUE TO JUMPSTART VEHICLE FOR THE 3RD TIME AND THEN DROVE TO FORD DEALERSHIP. WITH GREAT HESITATION, FORD REPLACED THE BATTERY. I HAD TO TELL THE TECHNICIAN TO LOOK AT THE BATTERY'S YELLOW LIGHT. *TR

ALL 4 CENTER CAPS/HUB CAPS WERE LOOSE AND 2 FELL OFF WHILE I WAS CLEANING THE TIRES. FORD DEALERSHIP REPLACED ALL 4 PLASTIC CENTER CAPS. PART NUMBER 9E5Z 1130A. *TR

I WAS DRIVING AT A SPEED OF NO MORE THAN 40 MPH. I WAS ON MY WAY HOME FROM PICKING Y CHILDREN UP FROM SCHOOL WHEN THE POWER STEERING WENT COMPLETELY OUT ON MY CAR. THERE IS A WARNING LIGHT ON IN MY VEHICLE THAT SAYS SERVICE POWER STEERING NOW AND SERVICE ADVANTRAC. THIS IS THE FIRST TIME THIS HAPPENED. I HAD MY TWO YOUNG CHILDREN WITH ME THE TIME IT WENT OUT. THE STEERING BECAME EXTREMELY HARD TO CONTROL HOWEVER NO ACCIDENT OCCURRED. THE BRAKES BECAME HARD TO APPLY. IF I HAD BEEN GOING A FASTER SPEED WHEN IT HAPPENED I FEEL AS THOUGH A WRECK WOULD HAVE OCCURRED. I HAVEN'T TRIED THE RESTART METHOD BECAUSE OF STORMS. THERE IS LESS THAN 70,000 MILES ON MY CAR AND THIS IS MESSED UP. I HAVE READ OTHER COMPLAINTS ABOUT THIS AND I THINK ITS SOMETHING FORD SHOULD ISSUE A RECALL FOR. I HAVE ONLY HAD THIS CAR ABOUT 5 MONTHS. I SHOULD NOT HAVE TO PUT 1500-2000 DOLLARS INTO A REPAIR FOR IT. THANKS FOR INVESTIGATING THIS. *TR

THE POWER STEERING ON THIS VEHICLE HAS CONSTANTLY LOST POWER. THIS OCCURS WHILE DRIVING. THE ONLY WAY TO FIX THE ISSUE IS TO TURN OF THE VEHICLE AND RESTART THE CAR. THIS IS VERY DANGEROUS, ESPECIALLY WHILE DRIVING. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE TRAVELING APPROXIMATELY 60 MPH, THE POWER STEERING FAILED AND SENSORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT INDICATED THAT THE SENSORS DISPLAYED SERVICE ADVANCED TRAC AND SERVICE POWER STEERING NOW. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND TURNED OFF AND RESTARTED THE VEHICLE. UPON RESTARTING THE VEHICLE, THE SENSORS REMAINED ILLUMINATED. THE CONTACT PARKED THE VEHICLE DUE TO THE SAFETY CONCERN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

LOST POWER STEERING ABILITY WHEN DRIVING TO WORK. *TR

THE CAR HAD NO POWER STEERING UPON STARTING IT FOR AN AFTERNOON TRIP. WORKED FINE IN THE MORNING, NO INDICATION OF ANY ISSUES. 2 WARNING ITEMS APPEARED. "SERVICE ADVANCETRAC SYSTEM" "POWER STEERING ASSIST FAULT" DRIVEN TO THE LOCAL FORD DEALERSHIP (SPRADLEY BARR) TODAY, MONDAY, OCTOBER 14TH AND WAS CALLED BACK 4 HOURS LATER WITH A DIAGNOSIS. THE POWER STEERING ASSIST SYSTEM NEEDED TO BE REPLACED TO THE TUNE OF $2,150. HE WAS GOING TO THROW IN THE ALIGNMENT FOR FREE. THIS IS AN ONGOING PROBLEM. A FACTORY RECALL NEEDS TO BE ISSUED. NUMEROUS COMPLAINTS ON THIS EXACT TOPIC WITH THE 2010-2012 FORD FUSIONS CAN BE FOUND ONLINE. THIS CAR IS 6,000 MILES OUTSIDE OF POWERTRAIN WARRANTY. THERE IS NO REASON YOU SHOULD HAVE TO SPEND $2,100 ON A 2 YEAR OLD CAR. IT'S NOT GETTING FIXED ON MY DIME AND IT CAN SIT IN THE GARAGE NOT BEING DRIVEN UNTIL A BETTER SOLUTION IS FIGURED OUT. I HAVE ALWAYS BEEN ABLE TO DRIVE MY CAR 100K MILES WITH REGULAR SERVICE BEING DONE BEFORE ANY MAJOR REPAIRS WERE NECESSARY. *TR

BOUGHT THE CAR 7/12/2013 ABOUT 3 MONTHS AFTER PURCHASE. BACKING OUT OF DRIVEWAY ON BUSY STREET, POWER STEERING WENT OUT RIGHT IN THE MIDDLE OF THE STREET , THANK GOD THERE WASN'T A CAR COMING UP ON ME,, COULD BARELY TURN IT TO PULL TO THE SIDE, SHUT IT OFF AND ON AND THE POWER ASSIST WAS OK.. TILL ABOUT 3 MONTHS LATTER WAS ON THE FREEWAY AND WITHOUT WARNING, BOOM,, NO POWER STEERING. WAS ABLE TO PULL OFF TO THE SIDE, TURNED IT OFF, THEN ON THEN IT WORKED AGAIN,, TOOK IT TO THE DEALER 4/14/2014 THEY SAID IT WOULD COST ALMOST 1,800.00 TO FIX AND ITS NOT COVERED ON THE WARRANTY,,, DROVE OFF, BECAUSE IM A SINGLE DAD WITH 2 DAUGHTERS, NOW I CANT TRUST DRIVING THAT CAR ANY MORE , BECAUSE I DON'T KNOW WHEN THE STEERING IS GOING OUT,, LAST TIME IT WENT OUT AND STAYED OUT,, STILL MAKING PAYMENT AND HAVEN'T DRIVEN CAR IN 2 MONTHS,, DON'T KNOW WHAT TO DO,, DON'T HAVE THE MONEY TO FIX IT,, THIS CAR SHOULD BE RECALLED FOR SAFETY REASONS,,, CONTACTED FORD AND THEY SAID TUFF-[XXX],,, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WENT OUT TO START MY CAR IN MY DRIVEWAY AND THE STEERING WAS COMPLETELY LOCKED UP. I HAD THE CAR TOWED TO MY LOCAL DEALERSHIP AND WAS TOLD THIS HAD BEEN HAPPENING A LOT ON THE 2012 FUSIONS. THE TOTAL COST TO REPAIR MY STEERING WAS $1,846. THE RECEIPT STATES THE FOLLOWING: "OWNER REPORTS NO POWER STEERING AND SERVICE ADVANCE TRACK LIGHT ON. TOWED IN. DIAGNOSED AND REPLACED INOPERABLE EPAS STEERING GEAR. RE-TEST. OK." THE PARTS REPLACED WERE AE5Z-3504-CE GEAR ASY - STEERING. *TR

WHILE TRAVELING HOME ON THE INTERSTATE WITH MY SPOUSE AND CHILD, THE CAR WARNING SYSTEM SUDDENLY FLASHED "POWER STEERING FAILURE" AND "AUTO TRACTION FAILURE" AND I LOST POWER STEERING IN THE VEHICLE. IN THIS FRIGHTENING MOMENT, THE CAR WAS DIFFICULT TO DRIVE AS WE SLOWED TO A SAFE SPEED AND RETURNED TO OUR HOME. ON OCTOBER 1, 2014 MY WIFE ATTEMPTED TO DRIVE THE CAR BUT WAS PHYSICALLY UNABLE TO BACK THE VEHICLE OUT OF THE DRIVE AS THE POWER STEERING FAILED. I CONTACTED OUR DEALER AND WAS TOLD THAT IT COULD BE A VERY EXPENSIVE PART (THE RACK) COSTING $1800.00 AS ANOTHER FUSION WAS AT THE DEALERSHIP AT THAT TIME WITH 73,000 MILES HAVING THAT PART REPLACE. I WAS ASTOUNDED. ON OCTOBER 2ND, I CAREFULLY WITH GREAT DIFFICULTY NAVIGATED THE CAR TO THE DEALERSHIP, HERE IT WAS DETERMINED THAT THE POWER STEERING RACK WOULD HAVE TO BE REPLACED. IN CONVERSATION WITH THE SERVICE MANAGER I WAS INFORMED THAT I HAD DONE NOTHING WRONG AND THAT THERE WAS NO PREVENTATIVE MAINTENANCE THAT COULD HAVE BEEN PERFORMED, BUT THAT THE PART SIMPLY FAILED. IT IS MY CONTENTION THAT THE PART WAS NOT MADE PROPERLY AND THAT IT IS A SAFETY HAZARD. I HAVE CALLED FORD TWICE ON 10/02 AND 10/10 AND HAVE RECEIVED ABSOLUTELY NO HELP OR SATISFACTION. I HAVE CALLED THE FORD DEALERSHIP AND HAVE NOT RECEIVED SATISFACTION TO THIS POINT. THIS IS A DANGEROUS SITUATION WITH A DEFECTIVE PART THAT FORD HAS PRODUCED, BUT IS UNWILLING TO REPLACE. I RESPECTFULLY REQUEST THAT THE NHTSA INTERVENE IMMEDIATELY AND ISSUE A RECALL FOR

TWO FAILURES RESET BY TURNING CAR OFF AND ON. ONE, PERMANENT, STILL NOT WORKING. WORST FAILURE WAS THE SECOND ONE WHILE ON THE FREEWAY. *TR

FAILURE OF POWER STEERING ASSIST, WARNING LIGHT APPEARED, RESTARTED CAR AND PROBLEM RESOLVED. REOCCURRED A COUPLE OF DAYS LATER AND WILL NOT RESOLVE ITSELF. FORD DEALER SAYS IT WILL COST $1800 TO FIX(STEERING GEAR REPLACEMENT). CAR HAS LESS THAN 60000 MILES AND SHOULD BE UNDER WARRANTY??? *TR

AS I WAS PULLING OUT OF THE CHURCH PARKING LOT AFTER SUNDAY SERVICES, THE POWER STEERING SUDDENLY FAILED AND I SAW AN ERROR MESSAGE ON THE DASH READOUT INDICATING A POWER STEERING "FAULT." I WAS ABLE TO DRIVE THE SIX MILES HOME WITH EXTREME DIFFICULTY STEERING THE CAR. AFTER PARKING THE CAR AT HOME FOR A FEW HOURS, I RESTARTED THE CAR AND THE POWER STEERING THEN WORKED OK. I TOOK CAR NEXT DAY TO FORD DEALER WHO REPLACED THE POWER STEERING MODULE UNDER WARRANTY. POWER STEERING HAS WORKED OK SINCE THEN. *TR

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE, WITH LOW MILEAGE. *SMD THE ELECTRONIC STEERING GEAR WAS REPLACED *JB

THIS HAS HAPPENED TO MY 2012 FORD FUSION TWICE. I JUST GOT MY CAR BACK FROM THE FORD DEALERSHIP REPAIR CENTER AND A WEEK LATER THE POWER STEERING GOES OUT WHILE I AM DRIVING. THE ROD AND PINION WAS REPLACED THE FIRST TIME MY 2012 FORD FUSION WAS PUT IN THE SHOP. THE SERVICE POWER STEERING LIGHT CAME ON, AND THE ADVANCE TRACK LIGHT CAME ON BOTH TIMES. *TR

I SAW ON NEWS THAT YOU WERE INVESTIGATING POWER STEERING ISSUES ON THE FORD FUSION 2012. THIS IS A PROBLEM I HAVE BEEN HAVING WITH MY FUSION 2012 ALMOST FROM THE BEGINNING. THE VEHICLE WAS PURCHASED WITH LESS THAN 10 MILES ON IT AND THE ISSUE STARTED HAPPENING AROUND THE SECOND MONTH. I HEAR A DING AND THEN THE POWER STEERING GOES OUT, THE BRAKES PADDLE REQUIRES A LOT OF PRESSURE TO ENGAGE, AND THE ACCELERATOR PADDLE IS NOT AS RESPONSIVE. TWO ERROR MESSAGES APPEAR ON THE DISPLAY, "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." I MENTIONED IT TO THE SERVICE DEPARTMENT AT THE FORD DEALER AND HE ASK ME TO TAKE A PICTURE OF THE MESSAGES NEXT TIME IT HAPPENS AND BRING THEM IN. I TOOK PICTURES AND BROUGHT THEM IN, I'M THEN TOLD THAT I HAVE TO BRING THE VEHICLE IN WHILE THE ERROR MESSAGES ARE SHOWING IN ORDER FOR THE MECHANIC TO DIAGNOSE THE PROBLEM. THIS WILL BE ALMOST IMPOSSIBLE TO DO BECAUSE AFTER A RESTART THE ERRORS GO AWAY. I'M GLAD TO SEE THAT THIS ISSUE IS FINALLY BEING INVESTIGATED. *TR

WHILE DRIVING APPROXIMATELY 30 MPH, I HEARD SEVERAL BEEPS AND THEN I LOST POWER STEERING. THE WARNING MESSAGE SAID "POWER STEERING ASSIST FAULT" AND THEN "SERVICE ADVANCETRAC". I DROVE THE REST OF THE WAY TO WORK (APPROXIMATELY A 10 MINUTE DRIVE) WITHOUT POWER STEERING. WHEN I STARTED THE CAR AGAIN SEVERAL HOURS LATER, I HAD POWER STEERING AGAIN, BUT DROVE THE CAR STRAIGHT TO MY LOCAL FORD DEALERSHIP. IT WAS DETERMINED THAT THERE IS A FAULTY SENSOR CAUSING THE POWER STEERING ISSUE. THIS WOULD BE COVERED BY THE 3 YEAR/36,000 MILE WARRANTY, BUT I WAS OUT OF WARRANTY BY JUST 5 DAYS. THE REPAIR WAS QUOTED AS $1700. I WAS GIVEN A CUSTOMER SERVICE NUMBER TO CALL, AND WAS INFORMED BY A REPRESENTATIVE THAT THERE WAS NOTHING THEY COULD DO TO HELP ME. I CALLED BACK TO THE DEALERSHIP, AND THEY GAVE ME A NEW QUOTE OF $1500, SAYING THAT WAS THE BEST THEY COULD DO. WITH THIS BEING A KNOWN PROBLEM IN 2010-2012 FUSIONS, FORD SHOULD ISSUE A RECALL AND ASSIST ALL THEIR OWNERS! THEY NEED TO STAND BEHIND THEIR WORK, AND CORRECT THE ISSUE. *TR

WHILE DRIVING THE ELECTRONIC POWER STEERING WENT OUT MAKING IT DIFFICULT TO STEER. A MESSAGE INDICATED POWER STEERING ASSIST FAULT. STOPPED CAR AND RESTARTED AND PROBLEM STOPPED. HOWEVER IT REAPPEARED LATER ON THE DRIVE HOME. I CONTACTED DEALER AND WAS IMMEDIATELY SCHEDULED IN FOR WARRANTY REPAIR. THE POWER STEERING WAS OUT EVEN AS I DROPPED IT FOR SERVICE. RACK AND PINION STEERING GEAR ASSEMBLY WAS REPLACED UNDER WARRANTY. HAD THIS NOT BEEN A WARRANTY REPAIR, THE BILL WOULD HAVE BEEN NEARLY $2000. THE DEALER WAS VERY CLOSED LIP ABOUT THE ISSUE AND DIDN'T WANT TO GO INTO DETAIL ON WHAT/WHY OR HOW OFTEN THIS HAPPENED. IT SEEMED CLEAR TO ME WHEN I CALLED THAT THEY WERE FAMILIAR WITH THE PROBLEM. EVEN NOW I HAVE NO ASSURANCES THIS WAS REPLACED WITH PARTS OF BETTER QUALITY THAN THE ORIGINAL. *TR

AS I WAS COMING FROM BIBLE STUDY THIS NIGHT; MY CAR TURNED OFF; I SAW A SCREW DRIVER SYMBOL APPEAR AND IT WENT DEAD. AFTER WAITING FOR AWHILE FOR MY HUSBAND, WE WERE ABLE TO CRANK IT AGAIN AND PROCEED HOME. TWO DAYS LATER; IT DID THE SAME THING. WE TOOK IT TO STOKES OF BEAUFORT, WHERE WE PURCHASED IT AND WAS TOLD THAT THERE WAS A RECALL ON OUR YEAR. THEY ADVISED US TO TAKE IT TO OC WELCH; AND WAS TOLD THERE THAT THEY RECALLED FUSIONS, BUT NOT OUR VIN #, BUT WAS TOLD THAT THEY CHECKED IT AND SO NOTHING WRONG. WE WOULD HAVE TO WAIT TELL IT STOPS COMPLETELY. I DO HAVE EXTENDED WARRANTY; BUT THEY DIDNT SEE THE NEED TO GO ANY FURTHER. DAYS LATER, AFTER COMING FROM THE LAUNDRY MAT, THE SAME THING HAPPENED AGAIN ON TOP OF A BRIDGE WITH MY TWO GRAND BABIES IN THE CAR, IT JUST STOPPED. WHAT AM I TO DO??? *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT MENTIONED THE INSTRUMENT PANEL WARNING LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. UPDATED 12/18/14*CN THE CONSUMER STATED WHEN SHE PRESSED THE ACCELERATED PEDAL, THE VEHICLE SLIGHTLY ACCELERATED, AND THE VEHICLE WOULD ALSO JERK FORWARD. AT TIMES, THE VEHICLE WOULD CUT OFF WHILE DRIVING. UPDATED 01/07/15 *JB

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING SEIZED WHILE MAKING A LEFT TURN AND EXCESSIVE FORCE WAS REQUIRED IN ORDER TO MANEUVER THE VEHICLE. THE PROBLEM RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE COMPUTER PROGRAM NEEDED TO BE RESET. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED A SERVICE DEFECT ON THE POWER STEERING. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 35,786.

FORD FUSION 2012 ELECTRONIC POWER STEERING FAILURE AT LOW SPEED. THE POWER STEERING OF THE FUSION JUST COMPLETELY FAILED WHILE BRINGING THE CAR TO A STOP. THERE WAS NO ACCIDENT OR IMPACT. THE CAR COULD STILL BE STEERED MANUALLY WITH DIFFICULTY IN MAKING TURNS. TOOK CAR TO THE DEALER AND RECEIVED AN ESTIMATE OF 1800 TO REPAIR A MAJOR PART (COMPLETE ELECTRONIC POWER STEERING ASSEMBLY) ON A 2 YEAR OLD CAR THAT SHOULD NOT FAIL ON IT'S OWN. I HAVE REPORTED THE ISSUE TO FORD CUSTOMER SERVICE AND IT ESCALATED QUICKLY WITHIN THE COMPANY. I'M CURRENTLY WAITING FOR A REGIONAL MANAGER TO GET BACK TO ME REGARDING THE ISSUE IN THE NEXT BUSINESS DAY. THERE ARE NO RECALLS BUT THIS ISSUE SEEMS TO BE WELL DOCUMENTED ON THE WEB AS A PROBLEM WITH THE FUSION BETWEEN THE YEARS 2010 AND 2012. THIS CAR IS IN EXCELLENT SHAPE AND THE DEALER INDICATED THAT THIS IS JUST A PART FAILURE(?) - A VERY EXPENSIVE ONE THAT SHOULD NOT BE DEFECTIVE AFTER ONLY A COUPLE OF YEARS. FAILURE COULD HAVE BEEN DISASTROUS AT HIGHER SPEEDS, HIGHWAYS OR WHEN TRYING TO MAKE A TURN. *TR

WHEN MY WIFE STARTED THE CAR AND BEGAN TO BACK STRAIGHT OUT OF THE GARAGE SHE NOTICED A WARNING THAT THE POWER STEERING HAD FAILED AND WAS NOT WORKING AND DID FIND THAT IT WAS NOT WORKING. SHE DROVE THE CAR BACK INTO THE GARAGE AND PARKED IT. LATER, WHEN I STARTED THE CAR THE PROBLEM HAD CLEARED. NO FAULT CODES WERE PRESENT IN THE OBD II MONITOR. *TR