2012 Ford Fusion complaints

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTICE FOR THE STEERING; HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN.

WAS DRIVING HOME AND CAME TO A STOP AND THE PEER STEERING WENT OUT. IT CAME DIFFICULT TO STEER THERE WAS A CHILD IN THE VEHICLE DIDN'T EVEN FEEL SAFE WITH CHILD IN THE CAR HAD SOME PICK THE CHILD UP.

I HAD BEEN NOTICING SOME IRREGULAR NOISES COMING FROM THE FRONT SUSPENSION OF MY 2012 FORD FUSION, THIS IS MY WIFE'S PRIMARY VEHICLE SO I WAS CONCERNED ABOUT HER AND THE KIDS SAFETY. I TOOK THE CAR TO MY LOCAL MECHANIC THINKING IT JUST NEEDED ALIGNMENT OR A POSSIBLE TIE ROD ISSUE....UNFORTUNATELY THAT WAS NOT THE CASE. MY MECHANIC EXPLAINED AND SHOWED THE PROBLEM TO ME ( I MYSELF DO MECHANIC WORK SO HE ALWAYS SHOWS ME WHAT HE FOUND). IT SEEMS THE ENTIRE RACK AND PINION ASSEMBLY WAS NEEDING TO BE REPLACED, AND IN ADDITION THE MOVEMENT OF THE SAID FAULTY RACK HAD CAUSED WEAR IN THE OUTER DRIVE SHAFT AND LOWER CONTROL ARMS. TOTAL COST TO REPAIR, $2,245.00! THIS IS A CRIME!!! THE CAR IS THREE YEARS OLD, AND MODERATE MILEAGE. AGAIN, I HAVE PRETTY GOOD MECHANICAL KNOWLEDGE, IN 30 YEARS I HAVE NEVER SEEN OR HEARD OF A RACK AND PINION ASSEMBLY FAILING IN SUCH A SHORT PERIOD OF TIME, HECK BRAKE PADS LAST LONGER THAN THAT! FORD NEEDS TO STEP UP AND FIX THIS PROBLEM AS I HAVE FOUND THOUSANDS OF FUSION OWNERS HAVE HAD THE SAME PROBLEM. I WOULD EVEN CONSIDER PAYING THE LABOR COSTS IF THEY PROVIDED THE NEEDED PARTS...DO SOMETHING FORD, LIVES ARE AT STAKE!

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN SHIFTING INTO REVERSE OR DRIVE, THE STEERING WHEEL SEIZED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

WHILE DRIVING THE VEHICLE ON THE EVENING OF 06/20/2015 THE POWER STEERING SLOWLY STARTED TO GO OUT, THEN AFTER TURNING OFF THE CAR AND RESTARTING ALL TOGETHER I RECEIVED THE NOTIFICATIONS "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW" AFTER SEARCHING ONLINE TO NO AVAIL, I HAD TO WAIT UNTIL MONDAY MORNING TO TAKE THE CAR TO A LOCAL FORD DEALERSHIP. I WAITED 2 1/2 HOURS FOR A DIAGNOSTIC TO BE RAN ON MY CAR TO BE TOLD THE STEERING GEAR WAS BROKEN AND IT WOULD BE ROUGHLY A $1500.00 FIX ON TOP OF WHAT I PAID FOR THE DIAGNOSTIC ALTHOUGH A RECALL IS CURRENTLY PENDING FOR THIS EXACT ISSUE ALONG WITH THE CARS INTERNAL CPU. WHEN THE CARS INTERNAL CPU WAS RESET THIS WIPED THE ERROR CODES LETTING THE POWER STEERING RESUME, BUT THIS IS ONLY A TEMPORARY FIX AS THE CPU COULD NOTICE AGAIN AT ANY TIME THAT THE STEERING GEAR IS BROKEN. FORD IS CURRENTLY "REVIEWING" TO SEE IF THEY WILL PAY FOR THESE DAMAGES AS THERE CURRENTLY IS A PENDING RECALL FOR THIS ISSUE, BUT I HAVE YET TO HEAR BACK.

WHEN THE CAR WAS TURNED ON IT WAS SHOWING WARNING NOTIFICATIONS STATING "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING NOW" WE TRIED TURNING THE CAR OFF AND ON AGAIN, DRIVING IT TO SEE IF IT CORRECTED ITSELF, AIRING UP THE TIRES. NOTHING HAS BEEN ABLE TO CLEAR THIS ERROR.

RECEIVED A POWER STEERING ASSIST FAULT IN THE ELECTRONIC POWER ASSISTED STEERING (EPAS) SYSTEM LOSING ALL STEERING ABILITY AND CREATING A DANGEROUS SITUATION, RESEARCHED VIN FOR FORD RECALL ON ISSUE AND WAS FRUSTRATED THAT MANUFACTURE OF THE VEHICLE, ALTHOUGH AT THE SAME FACILITY, WAS 6 MONTHS AFTER FORD VIN RANGE OF VEHICLES PLACED ON THE RECALL LIST. FORD WILL NOT PROVIDE COST RELIEF FOR EXPECTED REPAIR COST OF $1,600

ON 6/4/15 TURNED A CORNER AND LOST MY POWER STEERING. I PARKED THE CAR AND TURNED OFF THE ENGINE TO ATTEND TO BUSINESS AT MY DESTINATION. WHEN I RETURNED AND STARTED THE CAR, EVERYTHING RETURNED TO NORMAL. ON 6/6/2015, THE CAR AND STEERING WORKED PROPERLY THE ENTIRE DAY AND FOR A LONG DRIVE. WHEN I GOT IN THE CAR TO DRIVE ACROSS THE STREET, THE POWER STEERING WAS GONE AND NEVER RETURNED. THE RACK AND PINION WAS REPLACE ON 6/15/15. I AM VERY DISPLEASED THAT SOMETHING LIKE THIS HAPPENS AND THERE IS NO WARRANTY. THIS IS A DANGEROUS ISSUE FOR A VEHICLE THAT IS ONLY 3 YEARS OLD, WITH LOW MILES. I PURCHASED THE VEHICLE, WHICH WAS A LEASE, SIX MONTHS AGO.

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND THE WRENCH WARNING LIGHT ILLUMINATED. THE VEHICLE RESTARTED AFTER SEVERAL ATTEMPTS. THE FAILURE RECURRED MULTIPLE TIMES AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

POWER STEERING ERROR CAM UP ON DISPLAY AND STEERING WAS HARD TO TURN.

WHILE DRIVING DOWN THE INTERSTATE AT A SPEED OF 70 MPH THE CAR LOST ALL POWER STEERING.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 55 MPH, THE CONTACT NOTICED A FAILURE OF THE DRIVER SIDE INDICATOR BULB. THE CONTACT STOPPED TO CHECK AND NOTICED THAT THE REAR DRIVER SIDE INDICATOR BULB WAS BURNED AND FUSED TO THE ELECTRICAL SOCKET. THE CONTACT WAS ABLE TO CHANGE THE BULB; HOWEVER, THE FAILURE RECURRED. THE CONTACT NOTIFIED THE DEALER OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,463. UPDATED 8/6/15*CN

IN SEPTEMBER OF 2014 THE POWER STEERING WENT OUT IN MY 2012 FORD FUSION. I BOUGHT THIS CAR NEW IN 2012. FORD AGREED TO PAY HALF OF THE COST LAST YEAR AND I PAID THE REMAINING 779.58. YESTERDAY, JUNE 6,2015 THE POWER STEERING WENT OUT AGAIN! THIS NEEDS TO BE ADDRESSED AS A SAFETY ISSUE! FORD NEEDS TO RECALL ALL OF THESE VEHICLES AND FIX WHAT SHOULD HAVE BEEN FIXED WHEN THE PROBLEM BEGAN!

IT'S ACTUALLY BEEN OCCURRING FOR A COUPLE MONTHS NOW, BUT WITH MUCH GREATER FREQUENCY LATELY. FOR EXAMPLE, TODAY, ON THREE SEPARATE OCCASIONS, I STARTED MY CAR, AND SOME ERROR MESSAGE ABOUT A POWER STEERING FAULT OR FAILURE SHOWED UP AND THE POWER STEERING WENT OUT, AND I COULD HARDLY MOVE THE STEERING WHEEL. EACH TIME, I TURNED THE CAR OFF AND STARTED IT AGAIN WHICH "FIXED" IT, NOT REALLY. THE 2ND TIME THIS OCCURRED TODAY, I HAD TO SHUT OFF AND RESTART THE CAR TWICE BEFORE THE POWER STEERING WOULD RETURN. THERE IS NO EXCUSE FOR THIS. IN ADDITION, IT REALLY PISSES ME OFF BECAUSE I KNOW, IF I TAKE IT TO A FORD DEALERSHIP, THEY WILL TRY TO SCREW ME, MAKE ME PAY SOME RIDICULOUS AMOUNT OF MONEY TO REMEDY THEIR INCOMPETENCE. IT'S TOTAL GARBAGE.

MY CAR LOST POWER PULLING INTO A PARKING GARAGE WHEN I WENT ON A ROAD TRIP TO SPRINGFIELD MASS, THE FIRST TIME ON 4/26/2015 IT SAID IT WAS SHOUTING DOWN THAT THE ABS DOES THIS TO PROTECT IT FROM OVER HEATING AND THEN IT WOULD NOT LET ME STEER, I THEN TOOK IT WHEN I GOT BACK TO FORD AND THEY COULD NOT FIND ANY THING WRONG WITH IT, THE NEXT TIME IT LOST POWER WAS TURNING A CORNER IN A PARKING LOT ON 5/21/2015 AT THE RITE AID PARKING LOT IN REHOBOTH BEACH DE IT SAID ON THE SCREEN POWER STEERING FAULT

DRIVING ON A LOCAL ROAD, AND ALL OF A SUDDEN THE POWER STEERING GETS REALLY HARD TO HANDLE. PULLED OVER TO SIDE OF ROAD, FEAR OF WHAT COULD HAPPEN IF I KEPT GOING. THIS HAPPENED AGAIN REGARDING THE STEERING. WE CALLED OUR LOCAL FORD DEALERSHIP TO REPORT THIS PROBLEM. THEY SAID MY CAR IS NOT COVERED BY THE RECALL, YET I SAW ON ABC NEWS THERE ARE RECALLS REGARDING THE FORD FUSION? CAN YOU PLEASE HELP ME OR KEEP ME INFORMED ON INFORMATION YOU FIND REGARDING THE FORD FUSION.

THIS IS THE SECOND INSTANCE OF MY POWER STEERING GOING OUT. THE FIRST WAS WHILE I WAS DRIVING. I TURNED THE CAR OFF AND RESTARTED AND THAT ISSUE WENT AWAY THE SECOND WAS WHEN I WAS PULLING OUT OF MY GARAGE. THE POWER STEERING GOES OUT AND THE FOLLOWING ERRORS SHOW ON MY DASH. POWER STEERING ASSIST FAULT SERVICE ADVANCETRAC I HAVE TRIED TO RESTART THE CAR BUT THE ISSUE STILL PERSISTS.

WHILE RETURNING HOME THROUGH NEIGHBORHOOD, THE POWER STEERING FAILED AND THE WARNING LIGHT "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC" CAME ON. NO OTHER ADVANCE NOTICE AND CAR HAS RECEIVED ALL SCHEDULED MAINTENANCE AND INSPECTIONS SINCE PURCHASED NEW. THE CAR WAS UNRESPONSIVE FOR TIGHT MANEUVERING (E.G. TURNS IN SUBDIVISION). SINCE SPEED WAS LOW IN THE NEIGHBORHOOD, THE CAR COULD BE STOPPED AND ACCIDENT AVOIDED. CAR WAS TOWED TO FORD DEALER.

I WAS DRIVING ON A HIGHWAY GOING ABOUT 45MPH THEN THE STABILITY CONTROL SYSTEM ICON TURNED ON ON MY DASH. I STARTED TO SLOW DOWN AND NOTICED THAT IT TOOK A LOT MORE EFFORT TO STEER THE CAR. I STARTED TO SLOW TO PULL OVER TO THE SIDE OF THE ROAD AND TURNING THE STEERING WHEEL BECAME ALMOST IMPOSSIBLE. THERE WERE CARS BEHIND ME THAT HAD TO COME TO AND UNEXPECTED SLOW AS I TRIED TO GET OFF OF THE ROAD. I WAS ABLE TO PULL OVER ONTO THE SIDE OF THE ROAD IN SOMEONES YARD AND TURNED THE CAR OFF. DURING THIS TIME THE MESSAGES "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" WERE DISPLAYING ON MY DASH. I TURNED THE CAR OFF AND BACK ON AND THE SAME MESSAGES WOULD SHOW. I TURNED THE CAR BACK OFF AND CALL AAA TO HAVE MY CAR TOWED ON A FLATBED TO MY LOCAL FORD DEALER, ATHENS FORD. THEY TOLD ME THAT MY RACK AND PINION NEEDED TO BE REPLACED AND THE WHEELS REALINNED. I ASKED HOW THIS HAPPENED AND JOHNATHAN TOLD ME THAT THE ELECTRICAL COMPONENT WAS DEFECTIVE AND THAT THERE WAS NO WAS FOR ME TO PREVENT IT. THE COST OF THE REPAIR WAS ESTIMATED AT $1800 AND I HAD TO GET A RENTAL FOR 2 DAYS.

WHEN THE WIPERS ARE ON INTERMITTENT THEY START RUNNING AT FULL SPEED AND DO NOT STOP UNTIL YOU TURN IT OFF. THEY REPLACED THE WIPER SWITCH AND IT IS STILL DOING THE SAME THING.

WHILE DRIVING, THE POWER STEERING WENT OUT AND THE ADVANCETRACK AND STEERING LIGHTS CAME ON. AFTER TOWING TO DEALER, DEALER CLAIMS THE ELECTRONIC POWER STEERING RACK NEEDS TO BE REPLACED.

WHEN I PUT THE CAR INTO REVERSE TO TAKE MY SON TO SCHOOL A WARNING "POWER STEERING ASSIST FAULT" WAS DISPLAYED ON THE DASH. I SHUT THE CAR OFF, TURNED IT BACK ON AND THE WARNING WENT AWAY. I TOOK MY SON TO SCHOOL IN THE CAR AND WHEN I RETURNED HOME DID SOME RESEARCH. I FOUND THIS SITE AND SAW THE NUMEROUS ISSUES OTHERS ARE HAVING WITH THE CAR, AND DON'T FEEL SAFE TO DRIVE IT.

GEAR IN STEERING COLUMN CAUSING DIFFICULTY IN STEERING AT LOW SPEEDS.

AS I WAS DRIVING HOME WITH MY 4 YEAR OLD GRANDDAUGHTER, THE POWER STEERING ON MY 2012 FORD FUSION STOPPED WORKING. I HEARD A WARNING NOISE AND LOOKED AT THE DISPLAY PANEL. THE PANEL REPORTED A "STEERING ASSIST" MALFUNCTION. THE STEERING WAS VERY STIFF AND IT WAS DIFFICULT TO MANEUVER THE VEHICLE. I WAS ABLE TO TURN THE CAR INTO A PARKING LOT AND STOPPED THE ENGINE. THIS SAME PROBLEM HAS HAPPENED AGAIN ON MAY 15, 2015. I HAD IT TOWED TO NEAREST FORD SERVICE DEPT WHERE THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE AND SENT ME BACK ON THE ROAD WITHOUT ANY REPAIRS.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE STABILITRAC WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS RESTARTED AND OPERATED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS DRIVEN WITH CAUTION TO THE DEALER, WHO REPLACED THE POWER STEERING GEAR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,589. MA 08/17/15

I WAS DRIVING HOME AND WHILE ON A HIGHWAY ON RAMP TRAVELING APPROX. 30 MPH, I LOST POWER STEERING AND THE POWER STEERING WARNING LIGHT CAME ACROSS THE DASHBOARD AND THE SERVICE ADVANCETRAC NOW LIGHT CAME ON. THE PROBLEM HAS CONTINUED EVER SINCE WITH BOTH LIGHTS REMAINING ON AS WELL AS CONTINUING TO EXPERIENCE NO POWER STEERING.

POWER STEERING HAS BECAME VERY UNRESPONSIVE. STEERING IS VERY STIFF. LIGHT CAME ON SAYING SERVICE POWER STEERING. ALSO SERVICE ACCUTRAC SYSTEM

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE, THE STEERING ASSIST AND THE ADVANCED TRAC WARNING LIGHTS ILLUMINATED. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER. THE VEHICLE WAS RESTARTED AND THE VEHICLE RESUMED TO NORMAL. THE FAILURE OCCURRED ON ANOTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. MA 08/17/15 THE CONSUMER STATED THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CONSUMER RECEIVED A RECALL NOTICE FOR THE FAILURE. UPDATED 12/2/2015 *JS

WITHOUT NOTICE THE POWER STEERING STOPS WORKING. BY TURNING THE ENGINE OFF AND RESTARTING THE ENGINE BRINGS THE POWER STEERING BACK TO OPERATIONAL. THIS HAS HAPPENED 3 TIMES WITHIN A WEEK. THE FORD DEALERSHIP HAS DETERMINED THE POWER STEERING MODULE NEEDS TO BE REPLACED. THIS VEHICLE IS ABOUT 8 MONTHS OUT OF WARRANTY BUT UNDER THE MILEAGE LIMIT.

THIS VEHICLE HAS HAD 2 POWER STEERING FAILURES IN LESS THAN A YEAR. LUCKILY BOTH TIMES WERE AT LOW SPEED. IT'S JUST A MATTER OF TIME UNTIL IT HAPPENS AT HIGH-SPEED. THIS VEHICLE IS ONLY THREE YEARS OLD AND MY WIFE IS SCARED TO DRIVE IT. THE FIRST TIME IT HAPPENED IT TOOK ALL I HAD JUST TO GET IT BACK IN THE CARPORT. THERE IS NO WAY MY WIFE COULD CONTROL IT IF IT LOCKED ON HER .I AM AWARE OF HUNDREDS OF COMPLAINTS ON THIS STEERING DEFECT ON THIS MODEL VEHICLE. IT'S JUST A MATTER OF TIME BEFORE SOMEONE IS INJURED OR KILLED, IF IT HASN'T HAPPENED ALREADY.

"POWER STEERING FAULT" LIGHT CAME ON AT STARTUP. TURNED VEHICLE OFF AND STARTED AGAIN AND LIGHT WENT AWAY. I BELIEVE STEERING RACK WILL HAVE TO BE REPLACED AT A COST OF $1500 TO $2000. FROM MY RESEARCH IT APPEARS THIS IS A COMMON PROBLEM WITH FORD FUSIONS AND FORD IS NOT ACKNOWLEDGING THERE IS A PROBLEM.

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 45 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE ACCELERATOR PEDAL FAILED TO RESPOND WITHOUT WARNING. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL SEVERAL TIMES BEFORE THE VEHICLE RESPONDED AND THE SPEED INCREASED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

WHILE TRAVELING AT LOW SPEEDS IN A PARKING LOT, WHILE STEERING, THE POWER STEERING FELT TO INTERMITTENTLY STOP FUNCTIONING. STEERING CONTROL REQUIRED FORCE AND ADDITIONAL INPUT. THIS PROBLEM WOULD COME AND GO. THIS HAS HAPPENED APPROXIMATELY 8 SEPARATE OCCASIONS AND HAS BEEN ADDRESSED AT MULTIPLE SERVICE AND REPAIR APPOINTMENTS WITH MY DEALERSHIP'S SERVICE DEPARTMENT, BUT SO FAR THEY HAVE NOT BEEN ABLE TO REPLICATE THE PROBLEM, THEREFORE THE PROBLEM HAS NOT BEEN IDENTIFIED, AND THEREFORE NOT REPAIRED. COMPLAINT TO MY SERVICE DEPARTMENT AND FORD CUSTOMER SERVICE HAS NOT RESOLVED THE MATTER. *TR

I WAS DRIVING STRAIGHT DOWN THE INTERSTATE AT CRUISING SPEED AND A WARNING CHIME SOUNDED (LIKE OCCURS WHEN YOU REACH 50 MILES LEFT IN THE TANK). THE FOLLOWING MESSAGES APPEARED ON THE DASH "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC." I CHECKED AND HAD NO POWER STEERING. THIS WAS THE CASE THE REST OF THE TRIP (ABOUT 30 MINUTES) AND STEERING WAS VERY DIFFICULT. ONCE I ARRIVED AT MY DESTINATION, I TURNED OFF THE CAR AND THEN STARTED IT AGAIN. THE POWER STEERING WORKED AT THAT POINT. IT HAS NOT HAPPENED AGAIN TO DATE. *TR

MY FORD FUSION LOST POWER STEERING WHICH I NEED TO HAVE FIXED, VERY DANGEROUS TO DRIVE! WHEN I CONTACTED FORD I WAS TOLD WE ARE NO LONGER UNDER WARRANTY! WHICH I CAN'T BELIEVE THEY DON'T STAND BEHIND. YOU DON'T JUST LOOSE POWER STEERING IN A CAR AFTER SO MANY MILES, DO YOU?? WITH THAT SAID, CURRENTLY ITS BEING SERVICED AT A FORD DEALERSHIP AND WE ARE EXPECTED TO PAY 2200- FOR THE REPAIR WITHOUT A GUARANTEE IT WON'T HAPPEN AGAIN. I NOTICED THERE IS A RECALL ON 2013 AND 2015 FOR THE EXACT PROBLEM! NOT A HAPPY CAMPER WITH FORD AT ALL.... THIS SHOULD BE A RECALL ON ALL YEARS, ITS A DEFECT! *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE PARKED, THE FRONT DRIVERS SIDE DOOR FAILED TO OPEN. THE CONTACT HAD TO ROLL THE WINDOW DOWN AND OPEN THE DOOR FROM THE OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE INSIDE DOOR LATCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

POWER STEERING FAILURE, ADVANCE TRACK GET SERVICE MESSAGE ON CONSOLE. DRIVING SLOWLY UPHILL POWER STEERING FAILS IN MIDDLE OF TURN ALMOST CAUSING COLLISION WITH BARRIERS. LUCKILY NO OTHER CARS ON ROAD IN FRONT OR BEHIND. TURNED CAR OFF AND BACK ON TEMPORARILY FIXED. *TR

MY CAR HAS LOST POWER STEERING 2 TIMES IN 3 WK. PERIOD.,TOOK IT TO DEALER THEY SAID IT WAS THE BATTERY, I KNEW BETTER,5 MINUTES AFTER PICKING IT UP IT DID IT AGAIN SO TOOK IT BACK,I'M NOW WAITING TO HEAR FROM THEM WHAT THEY SAY IS WRONG NOW.,SOUNDS LIKE THEY ARE GUESSING, I PAID 32,000 FOR THIS CAR AND IT ONLY HAS 20,000 MILES ON IT,THIS SHOULDN'T BE HAPPENING AND IT IS DANGEROUS. PLEASE HELP.... *TR

DOOR LATCH DRIVERS SIDE BROKEN. *TR

POWER STEERING DEFAULT ALERT LIGHT WAS NOTED WHEN CAR WAS STARTED. CAR RESTARTED AND ALERT WENT OFF. AFTER DRIVING APPROXIMATELY 10 MILES, ALERT RETURNED ALONG WITH LOSS OF POWER STEERING (DIFFICULTY IN STEERING). CAR WAS STOPPED AND RESTARTED, AND RETURNED TO HOME. ALERT REMAINED OFF. DIAGNOSIS AT FORD DEALER SAID SOME FAILURE OF POWER STEERING GEAR (EXTREMELY EXPENSIVE). NOTED ON INTERNET THAT THIS IS A COMMON PROBLEM AND SUBJECT OF A CLASS ACTION LAWSUIT. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT WOULD LOSE POWER STEERING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT AN ALIGNMENT WOULD NEED TO BE PREFORMED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE HOWEVER, RECOMMENDED CHANGING THE STEERING GEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 96,000.

GETTING READY TO LEAVE FOR WORK AND THE POWER STEERING WENT OUT IN MY CAR. I HAD TO HAVE A NEW ELECTRONIC STEERING GEAR ASSEMBLY INSTALLED IN MY CAR AND THIS WAS NOT CHEAP!!. I AM VERY THANKFUL I WAS NOT DRIVING ON THE HIGHWAY BECAUSE I WOULD'VE PROBABLY HAD A WRECK. THIS WAS VERY UNEXPECTED AND AFTER RESEARCHING ALL THE OTHER COMPLAINTS MADE I FEEL FORD SHOULD BE RESPONSIBLE FOR THIS. I WAS AT ONE TIME PLEASED WITH PURCHASING A FORD BUT NOW ... NOT SO MUCH. *TR

I WAS DRIVING DOWN IN ATLANTA, GEORGIA WHEN ALL OF A SUDDEN MY STEERING WHEEL LOCKED AND THE DASH DISPLAYED POWER STEERING ASSIST FAULT. *TR

I PULLED INTO A STORE AFTER EXITING I40, WHEN I GOT BACK IN THE VEHICLE I PUT THE CAR IN REVERSE TO BACK OUT OF THE PARKING LOT AND BELLS STARTED GOING OFF AND AN ERROR MESSAGE POPPED UP ON THE MILEAGE SCREEN THAT READ "POWER STEERING ASSIST FAULT" AND MY POWER STEERING WAS COMPLETELY GONE. I STILL HAD ABOUT 25 MILES TO DRIVE TO MY HOME. I NURSED THE CAR A FEW MILES AND CALLED MY BOYFRIEND ([XXX] ) WHO GOOGLED THE ISSUE TO SEE IF ANYONE ELSE HAD EXPERIENCED THE SAME PROBLEM. I WAS AMAZED AT HOW MANY PEOPLE HAD THE EXACT SAME ISSUE WITH THE EXACT SAME CAR. MANY PEOPLE WERE SAYING THAT THEY SHUT THE CAR OFF AND TURNED IT BACK ON AND IT HAD TEMPORARILY RESOLVED THE ISSUE. I PULLED INTO ANOTHER PARKING LOT TO TRY - ALMOST HITTING A POLE BECAUSE IT WAS VERY HARD TO TURN THE WHEEL AND TOOK A GREAT DEAL OF DISTANCE TO TURN. I SHUT THE CAR OFF FOR A COUPLE MINUTES, TURNED IT BACK ON, THE POWER STEERING STARTED WORKING AND I WAS ABLE TO MAKE IT THE REST OF THE WAY HOME. THE INCIDENT THEN HAPPENED AGAIN THE FOLLOWING DAY (4/24/2015) 3 TIMES -AND THEN AGAIN ON 4/25/2015 WITHOUT PUTTING THE VEHICLE IN REVERSE AND AT WHICH TIME THE POWER STEERING WOULD NOT COME BACK NO MATTER HOW MANY TIMES I SHUT THE CAR OFF AND TURNED IT BACK ON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

INTERIOR DOOR HANDLE BROKE. I WAS JUST OPENING MY DOOR TO GET OUT AND IT JUST QUIT OPENING AND NOT ENGAGING. I HAVE TO ROLL MY WINDOW DOWN TO OPEN MY DOOR TO GET OUT OF THE CAR EVERY-TIME. I HEARD THAT THIS WAS PART OF A RECALL BUT WHEN I CALL THE FORD DEALER HERE IN TOWN THEY SAID THAT THERE IS NO RECALL ON THIS PROBLEM BUT I DID HERE THAT THERE WAS A RECALL ON THIS PROBLEM AND ON THIS MODEL CAR ON THE NEWS RECENTLY. THE DEALER AT PATCHETTS FORD IN TURLOCK, CA SAID I NEEDED A RECALL NUMBER. PLEASE IF I CAN GET SOME HELP WITH THIS ISSUE. *TR

DRIVING NORTH ON A THREE LANE ROAD IN WHICH I WAS IN THE FAR LEFT LANE WHILE THERE WAS A VEHICLE TO THE RIGHT OF ME IN THE MIDDLE LANE. THE VEHICLE IN THE MIDDLE LANE TRIED MAKING A LEFT TURN ONTO A STREET IN WHICH THAT LANE WAS NOT POSSIBLE. THE VEHICLE BRAZED THE RIGHT SIDE OF MY VEHICLE AND DIVERTED ME TO CRASH HEAD ON INTO AN OVERPASS CEMENT STRUCTURE. MY FRONT AIRBAGS DID NOT DEPLOY. THE SPEED I WAS TRAVELING BEFORE I WAS HIT AND RAN INTO THE OVERPASS STRUCTURE WAS 35-40 MPH AND THE SPEED OF MY VEHICLE WHEN IT RAN INTO THE OVERPASS STRUCTURE AND CAME TO A COMPLETE STOP WAS 25-30 MPH. MY VEHICLE HAS BEEN CLAIMED AS A TOTAL LOSS. *TR

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 15 MPH GOING DOWN A HILL, THE ANTI-SWAY AND POWER STEERING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE STEERING WHEEL FAILED TO TURN AND THE CONTACT CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. IT WAS UNKNOWN IF THERE WERE ANY INJURIES SUSTAINED OR IF THERE WAS A POLICE REPORT FILED. THE VEHICLE HAD NOT BEEN INSPECTED. THE FAILURE MILEAGE WAS UNKNOWN.

THE FRONT WHEEL HIT A CURB AT A DRIVE THROUGH WINDOW. SHORTLY AFTER THE POWER STEERING QUIT WORKING WHEN TRYING TO GO AROUND A CORNER. THE CAR WAS SHUT OFF AND RESTARTED AND IT WORKED MOST OF THE TIME FOR ABOUT A WEEK THEN FAILED COMPLETELY MAKING THE CAR VERY DIFFICULT TO STEER. IF MY WIFE WAS DRIVING ON A CURVY COUNTY ROAD WHEN IT FAILED THERE COULD HAVE BEEN A WRECK. *TR

POWER STEERING FAILED. AFTER TAKING TO DEALERSHIP WAS QUOTED $1885 TO REPAIR. REVIEWING ONLINE SHOWED A CLASS ACTION LAWSUIT FOR THE SAME PROBLEMS. ALSO SHOWED THAT THERE IS A OPEN INVESTIGATION INTO THIS MATTER. NEEDS TO BE NOTED THAT THIS IS ANOTHER COMPLAINT FOR THE SAME ISSUES THAT ARE BEING INVESTIGATED AND FOR THE LITIGATION THAT IS UNDER WAY. FORD NEEDS TO MAKE IT RIGHT FOR THE CONSUMER. *TR