2012 Ford Fusion complaints

Power steering assist fault failed, should have been covered under NHSTA forms but was not honored.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated the steering wheel became difficult to turn. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the steering gear box had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000.

Last few years I have advance trac, steering assist, steering locks up intermittent issues documented by dealer, not abke to find anything wrong when i still had extended warranty, now they suspect it no recall / no warranty it's 2400 $ It's a safety issue many people have documented .

I noticed a couple of months ago my brakes where acting weird one minute they were fine and then sometimes the pedal would go to the floor and one day I was behind someone who had stopped suddenly and I hit my brakes fast and they went to the floor, for me not to hit the person in front of me I had to run off the road I was doing 30 mph and nobody was hurt but if I didn't have the options to run off the side of the road I would have rear-ended the other car and would have put me and the other people in a dangerous situation now my brakes go to the floor all the time I had it checked and every time I hit the brakes while in park they hear air coming from the ABS module which needs to be replaced is what I was told there was never no warning light that came on and never have come on before, this incident would have been much more dangerous if I was on interstate doing 70 + and I could have not stopped I've learned that the same problem has a recall on the 2006 - 2010 Ford fusion and all the reviews I've read the same problem is happening for the 2012 Ford fusion also so why hasn't it been put on the recall list because this puts people's life's in danger and it is a very hazardous safety issue

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the message “Power Steering Assist Fault” was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the power steering rack had failed and needed to be replaced; however, the Extended Warranty had past the 10-year limitation and was expired; therefore, there would be no coverage on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was no longer covered under the Extended Warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 40,000.

One week ago I started experiencing a grinding noise when steering my vehicle, at any speed. The steering also catches in certain positions and becomes difficult to turn. The issue can be isolated to the electronic power steering gear in my vehicle: the grinding persists after disconnecting the tie rods, but disappears after disconnecting the steering column. I have a 2012 Ford Fusion with 104,000 miles on it. It has been well maintained and driven carefully for its whole life with zero accidents or failures. The steering issue appeared suddenly and spontaneously. There are no warning lights, or service codes, but the steering is clearly failing and making the vehicle unsafe to drive. Power steering failures at speed are unsafe and can cause accidents. Recall 15S18 and extended warranty 15N01 specifically address this faulty part in 2011-2012 Ford Fusions and many other vehicles. Because my vehicle is 2 months outside of the manufacture date range, it is not covered by this recall. However, it is built in the same plant with the same faulty part number. This leaves me with either a $2000+ repair, or I can drive with faulty power steering which is not only a major safety issue but one that is known to Ford as well as the NHTSA. Ford is refusing to cover the cost of this repair and additionally want to charge me diagnostic labor which I don't think I should be responsible for. Please look into this issue further and hold manufacturers accountable for replacing their faulty part

When getting my car I started the car the steering was stiff and a Power steering assisted fail came across my dash so I turned of the car and restarted the car and it was find. I have had to repeatedly do this on several times.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist warning light illuminated. The vehicle was slowly driven to the residence. The contact parked the vehicle and turned the vehicle off. The following day, the vehicle was started, and the power steering function was inoperable. The contact stated that the steering wheel had seized. The vehicle was towed to the dealer; however, the vehicle had not been diagnosed. The contact referenced NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

Power steering service, advancetrac warning and symbol on dash light came on as a message when car was shut off and restarted there was no power steering

The contact owns a 2012 Ford Fusion. The contact stated after starting the vehicle, the Power Steering Fault message displayed on the instrument panel. The contact restarted the vehicle, and the message was no longer displayed. The VIN had been included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the dealer where it was determined that because the Powertrain Control Module (PCM) was already updated, a diagnostic test nor the software update was not necessary. After the recall was removed from the VIN, the contact stated that after parking the vehicle and then restarting the vehicle, the steering wheel seized. The contact stated that the power steering assist fault message and the Service Auto Tech Issue messages were displayed on the instrument panel. The vehicle had been returned to the dealer where it had been diagnosed that Power steering rack had failed. The contact stated that the failure was related to Customer Satisfaction Program: 15N01; however, the vehicle had exceeded the 10-year limitation. The vehicle had not been repaired. The manufacturer had been made aware of the failure and denied coverage under Customer Satisfaction Program: 15N01. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 71,000.

When driving or when parked it’s hard to turn the wheel both ways and that’s very dangerous when driving in the road.

When driving the vehicle and making a turn (doesn't matter which direction) the steering column appears to be stiff and I have had a mechanic take a look at it without confirmation of the cause. There are no warning lights coming on to advise what could be causing the issue. This occurs on a random basis without warning and my concern is if it seizes while on the highway I could potentially be the cause of my death and worse, someone else.

My steering assist system goes of at odd times, and the acceleration it does tiny tugs, and my suspension it rattles, over street bumps,, can it be fixed by a dealership, cause it’s my only vehicle 🚗 I have and plus I’m on ssdi income and I can’t afford major repairs, like these, and if so have the car fully inspected just in case I’m missing something, oh and also there’s a popping noise coming from the front of the car..

Power steering issue. Mechanic said the rack and pinion needs to be replaced. FORD apparently had a recall or a customer service satisfactory advisory placed, 15N01, regarding the power steering issue. However, we were never notified of the issue until this happened 2 days ago. I’ve been searching for part prices or way to fix it when I stumbled on countless webpages explaining the recall and also a Reddit page with people explaining similar issues over the last 2 year of this happening and never being notified by Ford. Ford says there’s no recalls and nothing they can do…

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal felt spongy and required to be pushed down to the floorboard to stop the vehicle. The contact stated that the vehicle hesitated while responding, extending the braking distance. There was no warning light illuminated. The contact state that the failure occurred intermittently. The vehicle was taken to the dealer several times, but the failure could not be replicated. The contact stated that the failure had been recurring more increasingly. The vehicle was taken back to the dealer, where it was diagnosed and determined that the HCU had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 10 MPH, the steering wheel seized, causing the steering wheel to become difficult to turn. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed power steering control module (PSCM) failure. The contact was informed that the power steering control module needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed and pulling into the driveway, the contact became aware of a failure with the steering wheel. The contact stated that the sterling wheel seized and became difficult to turn. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.

The power steering system is currently non-functional, resulting in significant difficulty in maneuvering the vehicle, particularly at low speeds. This poses a substantial safety risk not only to myself and my loved ones but also to other motorists, pedestrians, cyclists, and their pets. I am deeply concerned about the well-being of all individuals involved. The vehicle is available for inspection upon request. I have reached out to the dealership regarding the car's issues, providing them with the necessary information and VIN number. However, they have informed me that the repairs are not covered. Despite highlighting the safety implications of the problem, their response lacked concern or interest. It is worth noting that numerous online sources indicate that 2010 to 2012 Ford Fusions should undergo repairs and reprogramming as part of safety recalls. The dashboard warning light specifically indicates a need for steering service, yet Ford Motor Company has failed to take responsibility and address this widespread safety issue. This situation exemplifies the lack of priority Ford places on their customers' safety.

The contact owns a 2012 Ford Fusion. The contact stated that when the vehicle was started, the steering wheel was firm. The contact shifted into drive (D) but the vehicle did not steer as intended. The vehicle was towed to a dealer where it was diagnosed that the steering gear needed to be reprogrammed and the steering rack needed to be replaced. The steering gear was reprogrammed but the vehicle was not repaired. The vehicle was then taken to an independent mechanic where it was diagnosed that the steering rack needed to be replaced; however, the vehicle was not repaired. The vehicle was taken to a different dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,036.

I spoke with Ford today because my 2012 Ford Fusion keeps saying Power Steering Assist Fault, and also throwing DTC code (U3000-96). This DTC code is under a Safety Recall which on Fords website does not expire. Customer Satisfaction Program Recalls can expire by date or mileage. Ford continues to say that the recall has expired. Being forced to drive the car is starting to take a physical effect on my body.

The power steering failed. It showed an error code saying power steering fault and was nearly impossible to steer. If this happened while I was driving on the highway I could have died and therefore I feel it is a major safety concern.

The contact owns a 2012 Ford Fusion. The contact stated after a week of the vehicle not being driven, the battery was drained. The contact stated that the battery was new and should have not drained so soon. No warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

My 2012 Ford Fusion purchased March 3rd 2024 would sometimes display "Power Steering Assist Fault", shutting off the car and restarting made it stop, until 2 days ago. Now it is displaying "Power Steering Assist Fault" and shutting it off and restarting is not fixing it. Steering is incredibly hard to do. I called Ford two days ago and they told me that the recall had already been repaired, I asked if it was the update or if the part was replaced and they said it did not matter, I attempted to argue that if one solution was done and the problem reappears maybe it needed both solutions done to be completely fixed, Ford disagreed. When I spoke to a local Ford dealership they stated that on October 21st 2019 they found the recall number 15S18, and it was reprogrammed.

Electric power steering failure was under recall 15S18 but ended 2 years ago needs to be service. I have no power steering in my car and is a major safety issue

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended. The contact stated that the steering wheel was difficult to turn in either direction. The contact stated that the power steering assist and traction control warning lights were illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 202,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became abnormally stiff and difficult to maneuver. A steering system fault message populated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact was relating the failure to NHTSA Campaign Number: 15V340000 (Steering); however the vehicle had previously been fixed under that recall. The manufacturer was made aware of the failure and advised the contact there was nothing they could do, since the vehicle had been fixed under the recall. The failure mileage was approximately 117,000.

After I went over a set of railroad tracks, my brake pedal went to the floor while driving. I was able to stop but it scared me so bad because I almost wrecked! After stopping, I pumped brake pedal a few times and then it worked fine. I have newer pads, rotors, and calipers. Brake fluid was still full, and no leaking. Master cylinder is good. No idea what the problem is but I have seen online that this happens to a lot of 2012 Ford Fusions.

I started slowing down because a car in front of me was turning left. My brake pedal went to floor with no pressure whatsoever. Thankfully the car turned before I hit them. I lived 2 blocks away and was able to coast into my drive. Brake pads are good, master cylinder is good, calipers good, and no fluid leaking. There has to be a recall for this because it is very dangerous!!!

Intermittent loss of brakes, with pedal going to the floor. Couldn't stop when a deer ran out in front of me!! Entire brake system looks good. Is there a recall??

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed she noticed a failure with her power steering. The contact stated that the steering wheel felt stiff when she attempted to make a turn and the vehicle began to lose control with the power steering warning light illuminated. The dealer was contacted, and the vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to reach out to NHSTA for further assistance. The failure mileage was approximately 81,000.

The contact owns a 2012 Ford Fusion. While the contact's son was pulling into a driveway, the power steering assist failed to operate as needed with the "Service Advancetrac" warning light illuminated. The contact's son used excessive force to steer and park the vehicle. The vehicle was taken to an independent mechanic who diagnosed the vehicle with a defective electric power steering rack and gear. The contact stated that the vehicle was previous serviced under NHTSA Campaign Number: 15V340000 (Steering); however, the failure occurred. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 188,000.

While driving with family, power steering assist fault came on and suddenly it was hard to move the steering wheel which resulted in drifting and an extemely close call car crash on highway. Had to get it towed due to safety concern.

Purchased 2012 Ford fusion in 2017. In 2024 we has a power steering assist warning. When it first happened we thought it was a 1 off. Now it has happened 3 times in the last month. We found out there was a recall in 2015. Went to dealership and was told because we don't have extended warranty. That it's our expenses to get it fix. We were never informed when we purchased the vechile that it has recall work done.WE dint even know if it was actually done in the first place. This is very dangerous when your vechile does this in traffic,turning as you can't steer it at all when it happens you need to stop shut car off and then restart. Very scary. Especially when I'm disabled. I don't have 2000 plus to fix a car trade worth 4700. Please tell me what my options are. If we were in formed of this when we looking for a car to purchase. We would have more than likely not purchase this vechile. Dealership should have disclosed this information. Thought purchasing from a dealership that they are suppose to be upfront with this information. Please help

I have several issues related to its steering system, particularly the Electronic Power Assist Steering (EPAS). The problems include the power steering assist failing, making the steering wheel very difficult to turn, and various error messages such as “Power Steering Assist Fault” displaying on the dashboard. This happen at any moment and the dealer refuse to fixed.

The Power Steering Assist comes on and the car won't steer, out of nowhere.

Power steering went out on my car while driving it

Ford refuses to remedy a safety issue with the EPAS steering assist. It's a safety issue and these criminals filled it under customer satisfaction. This car could have killed me. I was going 55mph down the highway when the epas failed.

Steering assist complete failure. While driving down the highway. No warning complete dead stick.

The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Numbers: 19V001000 (Air Bags) 21V158000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

Door latch keeps falling have to roll down the window to open the door from the outside

Power steering went out and made me crash . Prior owner got it fixed but still didn’t fix issue

My power steering failed. The steering is very difficult to steer and maneuver at low speed. The error code on the dashboard beeps every time I enter the vehicle “power steering assist fault” and is available for inspection. This is extremely unsafe when driving at any speed because of the extra effort required to maneuver the vehicle putting other drivers or pedestrians at risk in the event of needing to avoid a collision. The problem has been inspected by Ford and another independent mechanic. Ford did not honor the recall. There was no warning for the issue, other than the beeping and the message on the dashboard. I had drove to the store and parked with power steering, when I started the car up to leave the store I suddenly had no power steering and had to have the car towed.

I am having problems with the POWER STEERING DEFAULT SYSTEM CAN NOT STEER VEHICLE

The contact owns a 2012 Ford Fusion. The contact stated while driving 45 MPH, the electric power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electric power steering rack and gear. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 140,000.

The electric power steering assist (EPSA) function of the car is no longer functional. It is available for inspections upon request. The vehicle began intermittently losing power steering when the vehicle would start. The problem can now be re-produced each time the vehicle is started. The problem is a known issue with this model Ford Fusion and was part of a previous recall. This vehicle was serviced by the Ford dealership during the times the recall was in place and had the EPSA re-programmed. The issue still persists, and the vehicle is unsafe to drive. The recall is no longer in effect and Ford will not remedy the issue.

We are experiencing a loss of power steering with the car, which is dangerous as you never know when it is going to happen. When it does happen the car becomes so hard to steer you can hardly turn the wheel. Right now the loss of power steering is intermitent. We're afraid to drive the car for this reason. I contacted my local dealer's Ford service manager and Ford Customer Service and they will not cover any repairs. The Advancetrac light came on and a power steering assist fault displays when it you loose the power steering. The vehicle has not been inspected by the dealer as we just started having this problem. The service manager said it would cost around $2000.00 to fix it. The 2012 Ford Fusion SEL with the 2.5L I4 engine has 149,818 miles on it.

The contact owns a 2012 Ford Fusion. The contact stated that her daughter had parked the vehicle, and when she returned and started the vehicle, the steering wheel almost locked and was difficult to turn. The contact stated that the vehicle was driven to a local repair shop. The vehicle was diagnosed, and it was determined that the steering gear and sensor had failed and needed to be replaced. The vehicle was not repaired. The contact was advised by the repair shop that there was a recall associated to the year, make and model. The contact called a dealer and was informed that the vehicle was not included in the recall. The contact researched online and related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was informed of the failure. The failure mileage was approximately 49,000.

Transmission issues. Jerks and shudders and loss of power, broken motor mounts, PCM issues, misfire issues and etc. Car threw codes, many expensive trips to Ford dealerships, excessive undriveable down time, unsafe to be on a highway or go up a hill when it shifts (automatic), 6F35 Transmission in my 2012 Ford Fusion

Unknown electric power steering shut down while traveling leaving me with no power steering

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic power steering. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.