2012 Ford Fusion complaints

Power steering assist fault. While driving power steering stopped working. No matter what i do to reset it will not work Took to dealer found there was a recall the pscm had been previously flashed under 15s18 recall. The steering gear was not replaced which put it under 15n01 program Now the internal angle sensor on rack has gone out.so in short they did half the recall repair. Called ford they refuse to pay for repair saying its past 15n01 guideline's.which are 10 years 150,000 miles i only had 89k when it went out. Why are safety recalls allowed to expire? For dealer to fix its a $4k repair. The car isnt even worth that. Unfair for consumers!!

EPAS, electronic power steering assist, not a question of "if" it will go out, but "when". Ford has acknowledged an issue but classified it as a "CSP" so they don't have to do anything about it as opposed to a recall, this issue effects multiple models in multiple years, the unit in question is near an exhaust manifold with a small heatshield, and over time the heat shield isn't enough to protect the components resulting in a failure, this failure is huge for losing control of a 3,500 lb , slowing reaction time at low speeds, i.e. parking lots or neighborhoods with kids as it takes immense effort to turn even slightly, for refuses to fix the issue but is aware how detrimental it is to the safety of its drivers. Owners that had the "software reset" had the previous "CSP" cleared (15S18) still failed, as a result they refuse to follow through on the related supplement #3, this needs to be re-opened, and a proper recall issued before life is lost.

The contact owns a 2012 Ford Fusion. The contact stated that while her husband was driving at an undisclosed speed, the steering wheel became firm and difficult to turn in either direction. The power steering warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

Ford issued recall 15s18 for electrical issue in sterring gear in 2015 Our fords power steering system failed on 01/13/2025 Huntington Ford dealership refused to repair after diagnostic shows a power steering system fail claiming that we are not covered for the recall

Power-steering failed as well as received a warning on dash to "service advance trac, service power steering now" All warning came up during a approx. 1 hour drive and the power steering fully shut off after turning car off then back on at a gas station on the way. Lack of power steering puts lives at risk due to the difficulty the driver has in controlling the vehicle particularly at lower speeds where it is more likely there are pedestrians around.

Power steering assist fault.

2012 Ford Fusion is having issues similar to the Ford Focus recall, 18S32, that pertains to the canister purge valve and powertrain issue. Current fusion has a 2.5L motor in it. Have replaced the canister purge valve 3 times in a 2-year span and is currenting giving codes (as well as engine light being on) of another failure. Do believe it is affecting the powertrain as well, as it is jerks under workload.

The contact owns a 2012 Ford Fusion. The contact stated that the vehicle lost power steering assist functionality upon starting the vehicle with the "Power Steering Assist Fault" message displayed. The contact stated that prior to the latest failure, the failure was intermittent; however, the power steering assist would return upon restarting the vehicle. The contact stated that the failure persisted after several attempts to restart the vehicle, and the contact used excessive force to drive the vehicle to the residence while a friend drove closely behind for assistance. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering); which he linked to the failure. The manufacturer was notified of the failure and referred the contact to the dealer after providing an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 70,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended and the steering wheel seized. The vehicle was towed to an independent mechanic where it was diagnosed with a failed electric steering rack and pinion, and the right and the left outer tie rods. The contact was informed that the electric power steering rack and pinion and the right and left outer tie rods needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall repair; however, the contact was informed that the recall repair was not associated with the VIN. The failure mileage was approximately 222,354.

The contact owns a 2012 Ford Fusion. The contact stated that while driving 50 MPH, the steering wheel was difficult to turn. The power steering fault assist warning light was illuminated. The contact stated that the failure was like NHTSA Campaign Number: 15V340000 (Steering). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there were no associated recalls and referred to the NHTSA Hotline. The failure mileage was approximately 200.

Safety Recall 15S18 for the power steering control module on my 2012 Ford Fusion. I recently discovered that my vehicle is affected by this recall, and I would like to express my concern that I never received any notification about this important recall. I purchased my 2012 Ford Fusion on [XXX], and, since then, I have not been made aware of any issues related to the power steering control module. Unfortunately, my vehicle is now experiencing issues with the power steering, which has resulted in increased difficulty controlling the vehicle, creating a significant safety risk which has been confirmed by an independent service center. I am concerned that this malfunction could potentially lead to a crash, further amplifying the urgency of addressing this issue. I have taken my Ford to a dealership and spoke with multiple Ford representatives stating they will not honor the recall as is it past the date of recall actions. These safety recalls should not have an expiration and Ford should honor this recall and provide the necessary repairs at no cost to me, as my vehicle is clearly affected by this safety defect. My Case File with Ford is [XXX]. I can be reached at [XXX] or [XXX] if you need any additional information. I trust that Ford Motor Company values its customers and will address this situation in a timely and satisfactory manner. Thank you for your attention to this matter, and I look forward to your prompt response. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF

Unexpected power steering failure, was driving on highway at 70MPH and my power steering failed, I was able to pull off and restart the vehicle, where an error code popped up for “Power Steering Assist Fault” when I begin driving I also get an error for “Service Advancetrac” this happening while driving is not only unsafe for me, but for other drivers on the road if I have to attempt to avoid and object in the road. There have been no outside factors for this, and the recall that was in effect during 2015 is no longer applicable to my vehicle

Power steering went out while driving the vehicle. When I stopped at a light the tried to make a right hand turn. I could barely control the vehicle! It was very hard to move the front tires in the direction and space i needed to be in. I feel very lucky to have made it home, where the car is still parked! I do not dare drive it in this condition.

The contact owns a 2012 Ford Fusion. The contact stated while driving 35 MPH, the vehicle lost power steering functionality. The power steering assist warning light was illuminated. The contact was able to pull to the side of the road. The vehicle was hauled to the residence, where a mobile mechanic diagnosed the vehicle and determined that the power steering control module (PSCM) and motor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The dealer was contacted and provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 155,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the vehicle was shuddering significantly. The vehicle was taken to a tire shop where the tires were rotated; however, the failure recurred intermittently. The contact stated upon starting the vehicle, a message indicating that the power steering was inoperable was displayed, and the steering wheel was seized. The contact turned off the vehicle. The contact stated that upon restarting the vehicle, the power steering became operable. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering rack, the front stabilizer link, the passenger’s side outer tie rod, and the lower control arm had failed and needed to be replaced. The contact stated that the Power Steering Control Module (PSCM) was previously reprogrammed under NHTSA Campaign Number: 15V340000 (Steering); however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 84,529.

Vehicle loses power while driving, with no response when accelerator is depressed further. The engine continues to run but no throttle response. No engine warning light came on. No codes stored. Must stop, turn off engine and perform an engine restart to continue driving again.

The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 40 MPH, the brake pedal was depressed; however, the brakes failed to engage. The contact stated that the parking brake was used to slow and stop the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 137,221.

I was going down the road around 50 mph and advancetrac lights came on , service power steering now . Showed up on dash . Couldn't steer vehicle almost crashed

My car is showing power steering now and I was told it was just reset in September of 2015. I did not have the car around that time so I can’t confirm that it was except for what I’m being told.

I was driving down the road around 50 mph and the steering wheel locked up on me and has not let goes in any electrical in the car keeps glitching radio the dash light

The contact owns a 2012 Ford Fusion. The contact stated that after starting the vehicle, the steering motor sense fault message was displayed on the instrument panel. The contact stated while driving at various speeds, the steering wheel operated as needed; however, the contact was concerned about the message that was displayed and a possible failure while driving. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 14V286000 (Steering). Additionally, the warranty had expired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.

Lost power steering while turning into driveway causing impact with light pole.

The contact owns a 2012 Ford Fusion. The contact stated while driving 15 MPH in a parking lot, the steering wheel failed to move and became inoperable. The steering fault message was displayed after the failure. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was towed to the local dealer, where it was diagnosed that the power steering gear needed to be replaced. The vehicle was not repaired. The dealer informed the contact that the vehicle was fifteen years old and there was no repair coverage available. The manufacturer was contacted and referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 96,000.

I have recieved error messages on starting my car for the last few months about a power steering assist fault. I lose power steering and it becomes extremely difficult to steer at any speed, not to mention extremely dangerous and took it in to a dealer. They confirmed the error code and defective module. Because my car is outside the 10 year warranty window and the previous owner didn't take care of it, they had to submit an approval request to have it covered, which is declined. The car started at 28,000 miles and I have just over 80,000 and I am left with a car I can't drive safely because Ford won't cover their recall and the previous owner didn't take care of. This should be a class action lawsuit on Ford end and would like this escalated and covered if possible.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The electronic power steering warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign 15V340000 (Steering), but the VIN was not included. The manufacturer was notified of the failure and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 205,000.

I was driving to my drs appointment and as I was pulling up to the hospital I saw a message from my dash and my steering wheel locked up and I had to get it towed and then sent to the dealership but since I had made a few of previous attempts to get it fixed with u guys it wasn’t getting no response, so I had to go get it fixed force and I ended up with a bill..

3 times now the electronic power steering has quit while driving the car leaving the car very difficult to steer. Turning the car off and restarting brings the power steering back. Ford previously had a recall 15S18 and 15N01 for this issue but the recall period has expired. Under 15S18, my car was apparently "reprogrammed" in 9/2015 but is now experiencing the symptoms the recall was originally released to repair.

Ford issued Program #15N01 EPAS STEERING EFFORTS in 2015 (information sent to PRIOR OWNER). Prior owner had PCM reprogrammed 02/15/2017. November 2024 - Power Steering Assist Fault Notice came on. Power Steering completely locked up and vehicle inoperable. Unable to steer vehicle and potentially cause accident and harm to self or others. Current owner (me) had vehicle towed to Ford dealership. Service tech advised that a new steering gear required and would submit request to have covered by Ford recall. Service tech advised that it SHOULD be covered based on info in their system. Per FORD Safety Recall Notice 15S185 Supplement #3, "This safety recall involves reprogramming the Power Steering Control Module (PSCM), or replacing the steering gear only if there is evidence that certain Diagnostic Trouble Codes (DTCs) exist or were previously set, but are no longer present, regardless of vehicle mileage or warranty start date. If the steering gear is not replaced, the owner will be provided extended coverage of the steering gear under program code 15N01. This extended coverage provides for one-time replacement of the steering gear if certain DTCs are present, for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded the mileage limit, this program will last through December 31, 2015 for eligible owners. The extended coverage is automatically transferred to subsequent owners". Ford denied t

The contact's daughter owns a 2012 Ford Fusion. The contact stated that while attempting to drive from a complete stop at a traffic light, the steering wheel was significantly difficult to turn. The power steering warning light was illuminated. The contact was able to pull over to the side of the road and turned off the vehicle. The contact received a ride from her father. The contact stated that upon restarting the vehicle, the failure recurred. The vehicle was taken to the residence, where it was diagnosed by an independent mobile mechanic. The mechanic determined that the rack and pinion needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was not repaired after the failure. The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 168,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. The contact stated the steering wheel became difficult to operate. The vehicle was taken to an independent mechanic where it was diagnosed that the vehicle had lost power steering functionality and needed to be repaired. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2012 Ford Fusion. The contact stated while the vehicle was parked, the vehicle was started, the gear shifter was shifted into drive and the vehicle rolled forward. In addition, the power steering assist fault warning light illuminated. The contact stated that the steering wheel was difficult to steer. The vehicle was towed to a dealer where it was diagnosed as a failed electronic power steering module. The contact was informed that the electronic power steering module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 65,000.

Same issue as others have stated with the power steering just stopping all of a sudden. The car randomly starts yelling about service power steering now and service advancetrac, you put the car in park or turn it off and then the power steering goes out. Had it cleared by a mechanic who said it is a sensor issue. We didn’t get to replace the sensor but power steering came back when he cleared the codes. About a week later it happened again. And like others, there isn’t a recall listed for it with my vehicle just something about the air bags.

Driver door is not locking. Tried with manual key too but not successful. Tried to open door from inside but no success. Looks like door assembly or spring is faulty and designed poorly This can be a safety hazard as driver can't get out of car easily. Pls recall all Ford fusion 2012 and ask dealers to fix it. I checked few articles forums and YouTube videos and everywhere it says there might be a spring problem or some plastic issue in latch or door assembly.

The vehicle’s power steering failed on a major roadway with a [XXX] driver at the wheel. This is a defect in the power steering that is known to Ford, the recall was supposedly fixed but it failed again so the fix is also very unsafe. Ford needs to find a way to actually make the steering safe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The power steering went out. They had a recall for it but its no longer available. I never had an issue til now so if it was a danger then it should still be a recall no matter what year it is now

Power steering was repaired under recall warranty about 3 years ago. The replacement part failed. This part should have outlasted the car, this it's a known issue

I am the original owner of this 2012 Ford Fusion. It currently has 122,000 miles. The power steering went out on my car last week. SERVICE POWER STEERING NOW light came on. Had the car towed to the Ford dealership in Sandusky. I was advised the repair would be $2100.00. In doing research I found that while there was not a recall on the car there was the following that was put out by Ford. 15s18 Supplement 3. I contacted Ford customer service and was advised that my car was 2 months out of the build date for the service advisory from Ford. From what I have read this is not an uncommon problem for this model year. Please feel free to contact me. My cell number is [XXX] . Thanks! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was in park, the vehicle rolled backward with no warning light illuminated The contact engaged the parking brake pedal, and the vehicle stopped. The contact also noticed that the transmission shifter cable had dislodged from the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 113,000.

This is an open recall that I'm sure has been stated many times, but the dealerships are not accepting the recall or granting it. The power steering aka. Steering assist system failed. Which is an ongoing issue with my vehicle model and year. It has caused me so many "almost" bad accidents and making it so I have lost an incredible amount of income due to my vehicle being down for repair and unsafe to drive and too expensive to fix. Especially when there is a recall about said thing. I need help.

When coming to a stop the brake pedal went straight to the floor. No warnings were lamps were present. A mechanic checked the brake lines, master cylinder, and calipers and was not able to reproduce the issue. The mechanic deduced that the likely culprit was a faulty ABS control module. Had I been on the interstate or even had another vehicle infront of me, this would have been absolutely disastrous. This seems related to the recall for the older model fusions. This needs to be looked at.

The door locks on the driver and passenger doors open on their own and not working properly. Car has 53000 original miles. It is just like the problem that are in the recall of the 2014 and 2015 Ford Fusion. The latch on both doors are independently sprung in open mode. One incident where the driver door opened while driving.

The contact's father owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the message "Power Steering Service Now" was displayed, and an excessive effort was needed to steer the vehicle. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was parked, the driver's side door failed to open using the interior door handle. The vehicle was taken to the dealer where it was diagnosed and determined that the driver’s side interior door handle needed to be replaced. The vehicle was repaired but the failure reoccurred three years later. The contact stated that on the second occasion, the driver’s and front passenger’s side windows were rolled down and the door was opened using both outside door handles. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,945.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed and attempting to slow the vehicle, the brake pedal briefly became squishy. The contact stated that the brake pedal was depressed to the floorboard and required increased effort to bring the vehicle to a complete stop. There was no warning light illuminated. The vehicle was towed to the dealer, who diagnosed failures with the hydraulic control unit and anti-lock braking system. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 180,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the wheels were shuddering. Additionally, the contact stated while starting the vehicle, the vehicle lost power steering functionality and the steering wheel was locked. The message "EPAS System Inspection Required" was displayed, and the Advancetrac warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed with power steering failure. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

The driver power steering system message goes on every so often and I have to turn off and on to reset the light, but my concern is that it’s going to go off as I’m driving, and the fuel mileage as I’m driving it says mileage to empty and one time I was trying to get to the gas station and it hit 0 and it was still going the car, and the suspension makes noise when I go over the bumps and also when I’m reversing and turning the wheel there’s a popping sound from the front it sounds like,

My 15 year old permit driver was driving the car and a power steering message flashed. The car became very difficult to steer and very difficult to pull to the side of the road. This could have caused a major accident. I was told when I called there was a recall for this in the past but had been fixed on this particular car. It must not have been fixed well. The car is not technically high mileage by today’s standards.

My power steering failed and caused me a great deal of grief financially and left me without a vehicle. This was a known issue with my car and a recall was not brought to my attention. I spoke with a representative at Ford and was informed to ask for an investigation: 15V340. I wish to be reimbursed by Ford for the inconvenience and failure to be notified about this recall.

The contact owns a 2012 Ford Fusion. The contact stated that when the vehicle started, the steering wheel seized. The power steering assist fault warning light was illuminated. The vehicle was towed to an independent mechanic and diagnosed with electronic steering rack failure. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer where it was diagnosed with a failed electronic steering rack. The contact was informed that the electronic steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 144,277.

The abs control module failed at 59,000 miles. It's difficult driving on wet rainy roads with no ABS System, it's a Hughe safety risk especially on wet roads. The month of August was really rainy and it was extremely stressful driving. I have been looking for a repair but several auto repair shops including FORD can't get the part.