Page 30 of 51 · complaints 1,451–1,500 of 2,517

2012 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Steering
Filed Jan 4, 201880,000 milesTX

THE DASHBOARD INFO DISPLAYS "POWER ASSIST FAILURE" WHEN STATIONARY (A COLD START), EITHER WHEN THE KEY IS TURNED TO THE ON POSITION, OR AFTER STARTING THE ENGINE. THE STEERING WHEEL WILL REQUIRE GREAT EFFORT TO TURN IT WHEN THIS HAPPENS. THIS WARNING HAPPENS NOW ABOUT 1 TO 3 TIMES A WEEK. IT STARTED AT ABOUT 74000 MILES. CURRENTLY THE CAR HAS 80000 MILES. TO WORK AROUND THE PROBLEM, THE IGNITION IS TURNED TO OFF, TURNED ON AGAIN, WAIT A FEW SECONDS, THEN RESTART THE MOTOR. THE STEERING MAY FEEL TIGHT WHEN TURNED FOR ABOUT 1 SECOND, BUT WILL LOOSEN AS THE POWER STEERING WORKS AGAIN. THE WARNING HAS NOT REPEATED AFTER RESTARTING. SO FAR, THE STEERING HAS NOT FAILED (BECOME TIGHT) WHILE DRIVING. THE WARNING AT START UP OCCURS MORE FREQUENTLY IN COLD OR WET WEATHER. THE CAR WAS LAST SERVICED AT THE FORD DEALERSHIP AT ABOUT 72000 MILES WITH THE ONLY NOTICE THE BRAKES NEED SERVICE SOON. THE SYNC SYSTEM REPORTS INDICATE NO PROBLEMS WHEN UPLOADED TO THE AUTO INSURANCE COMPANY. IT WAS COLD THIS MORNING 25 F WHEN THE "POWER ASSIST FAILURE" REOCCURRED AGAIN. AFTER RESTARTING, THE WARNING DID NOT REPEAT, BUT STEERING WAS STIFF ABOUT 1 SECOND. I DECIDED TO REPORT THIS. THIS STEERING TYPE ISSUE HAS NEVER OCCURRED IN PREVIOUS CARS I HAVE OWNED. THESE ELECTRIC STEERING SYSTEMS NEEDS TO BE BANNED AS A SAFETY ISSUE. ALSO, THEY ARE EXPENSIVE TO REPAIR BECAUSE IT HAS TO BE COMPLETELY REPLACED.

Air Bags
Filed Jan 2, 2018NY

TAKATA RECALL - IN MARCH 2017 I RECEIVED WRITTEN NOTICE OF SAFELY RECALL NOTICE 17S01. IT STATED: "WHEN PARTS BECOME AVAILABLE...FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER TO HAVE THE PASSENGER FRONTAL AIRBAG INFLATOR REPLACED FREE OF CHARGE (PARTS AND LABOR)..." I HAVE RECEIVED NO SUCH NOTIFICATION. TODAY, APPROX. ONE YEAR AFTER THE RECALL DATE, I CHECKED THIS SITE AND LEARNED THAT THE PARTS ARE STILL NOT AVAILABLE, AND NOW TAKATA HAS FILED FOR BANKRUPTCY. YET I'M LEFT DRIVING A VEHICLE THAT IS APPARENTLY UNSAFE. WHAT SHOULD I DO?

Steering
Filed Jan 1, 2018120,000 milesNC

THERE WAS RECALL 2015 FOR POWER STEERING SERVICE AND I HAD IT REPAIRED 10/2016 AND THIS SAME PROBLEM HAPPEN AGAIN 2017 I TOO CAR BACK TO GREEN FORD IN GREENSBORO,NC TO REPAIR IT AGAIN BUT I WAS TOLD IT WAS NO LONGER UNDER WARRANTY. MY COMPLAINT IS THAT THEY COULDN'T HAVE FIX THE RECALL. NOW I DON'T KNOW LOT ABOUT THIS PROCESS BUT I WOULD HAVE THOUGHT IF IT'S RECALL THE RESPONSIBILITY LIES ON FORD. I'M SO AFRAID THAT THIS ISSUE CAN BE VERY HAZARDOUS TO ME AND MY FAMILY. I SHOULDN'T BE RESPONSIBLE FOR PAYING FOR THE REPAIRS. I JUST WANT AS A CONSUMER THAT FORD BE HELL TO HIGHER STANDARDS AND FIX THE PROBLEMS THEY HAVE RECALLED.

Air Bags
Filed Dec 26, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED AN INTERIM NOTIFICATION OF AN UNKNOWN MANUFACTURER RECALL CONCERNING THE AIR BAGS MONTHS AGO. THE DEALER (FAIRWAY FORD, 1350 E YORBA LINDA BLVD, PLACENTIA, CA 92870, (714) 579-3800) WAS NOT ABLE TO VERIFY WHEN THE MANUFACTURER WOULD SUPPLY THE PART TO THE DEALER. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE REMEDY AND REPAIR PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THEY COULD PROVIDE A REASONABLE DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. THE VIN WAS NOT AVAILABLE. *LN UPDATED 9/4/18*JB

Air Bags
Filed Dec 21, 2017CA

TAKATA RECALL: ALL LOCAL DEALERS ARE IN SHORTAGE OF REPLACEMENT PARTS AND PUT ME ON WAITLIST. IT'S HAS BEEN SEVERAL MONTHS SINCE WE FIRST FILED RECALL REQUEST BUT STILL HASN'T GET IT REPAIRED DUE TO NO REPLACEMENT PARTS.

Air Bags
Filed Dec 20, 2017NJ

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (FETTE FORD IN CLIFTON, NJ, PHONE NUMBER: 973-779-7000) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Dec 19, 201738,000 milesNJ

VEHICLE WAS IN MOTION WHEN POWER STEERING SERVICE NOTIFICATION CAME ON. WE PULLED INTO A GAS STATION AND SHUT THE CAR OFF. UPON TURNING THE CAR BACK ON, THE STEERING WHEEL WAS LOCKED AND THE CAR WAS UNDRIVABLE FROM THAT POINT AND HAD TO BE TOWED.

Power Train
Filed Dec 18, 2017MO

TL* THE CONTACT OWNS A 2012 FORD FUSION. ON TWO DIFFERENT OCCASIONS, AFTER AIR WAS APPLIED TO THE FRONT DRIVER'S SIDE TIRE, THE CONTACT ATTEMPTED TO DRIVE WHEN THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE ADVANCE TRAC SERVICE POWER TRAIN INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ROB SIGHT FORD (13901 WASHINGTON ST, KANSAS CITY, MO 64145, (816) 941-1200) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE FRONT DRIVER'S SIDE TIRE WAS FILLED WITH AIR WHEN THE STEERING SEIZED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAULT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Steering
Filed Dec 16, 201766,000 milesMA

AS I DROVE INTO WORK PARKING LOT STEERING POWER LIGHT CAME ON. TWO HOURS LATER I WENT TO TRY THE CAR AND STEERING WAS GONE AND HAD TO HAVE SOMEONE DRIVE IT TO A STATION. THE RACK AND PINION ARE NOT WORKING.

Air Bags
Filed Dec 14, 2017123,000 milesCA

I HAVE CONTACTED FORD DEALERSHIP FOR REPLACEMENT OF MY AIRBAG AND THEY ARE UNABLE TO PROVIDE A REMEDY FOR THE SAFETY RECALL. I AM INSTRUCTED TO CONTACT NHTSA

Steering
Filed Dec 13, 2017115,000 milesAR

15S18/15N01 REPROGRAM POWER STEERING CONTROL MODULE AND STEERING GEAR EXTENDED COVERAGE

Air Bags
Filed Dec 11, 2017NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FELIX SABATES FORD LINCOLN, 7601 SOUTH BLVD, CHARLOTTE, NC 28273) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF UPDATED 8/27/18*JB

Air Bags
Filed Dec 10, 2017CA

TAKATA RECALL - I BROUGHT MY CAR IN FOR THE AIRBAG RECALL AND WAS TOLD THERE WERE NO REPLACEMENTS AVAILABLE. WHEN WILL FORD HAVE THEM?

Steering
Filed Dec 7, 2017140,000 milesNE

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH, THE "SERVICE ADVANCE TRAC" AND "SERVICE POWER STEERING NOW" WARNING MESSAGES DISPLAYED AND THE POWER STEERING SUDDENLY MALFUNCTIONED, WHICH CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING COMPUTER CHIP MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 140,000.

Air Bags
Filed Dec 7, 2017TX

TAKATA RECALL. THIS RECALL WAS IN JANUARY 2017, SO WE HAVE BEEN WAITING 11 MONTHS TO GET REPAIRED. WE ARE AFRAID OF DRIVING THIS VEHICLE, AND WOULD LIKE THE REPAIR TO BE SCHEDULED AS SOON AS POSSIBLE, OR EVEN THIS MONTH. PLEASE ADVISE.

Steering
Filed Dec 7, 201781,700 milesNY

I STOPPED AT THE GAS STATION TO FILL UP WHEN I GOT BACK IN AND STARTED MY CAR THE POWER STEERING WAS NOT WORKING. I MANAGED TO DRIVE THE CAR HOME. WHEN TAKING IT TO THE DEALERSHIP THEY TOLD ME MY CAR WAS NOT COVERED BY THE RECALL ON THE ELECTRONIC POWER STEERING RECALL. THEY STATED THE RECALL ONLY COVERED CERTAIN CARS MANUFACTURED DURING CERTAIN MONTHS, MINE NOT BEING ONE. I FEEL THAT THE RECALL SHOULD COVER MORE OF THE MANUFACTURING DATES DUE TO MY RESEARCH ONLINE THERE ARE HUNDREDS OF PEOPLE WITH THE SAME ISSUE THAT HAVE BEEN TOLD BY FORD THAT THEIR NOT COVERED BY THE RECALL. I BELIEVE THAT THEY JUMPED THE GUN ON THE TIME TABLE FOR THE RECALL. FORD DOESN'T WANT TO TAKE RESPONSIBILITY DUE TO THE HIGH COST OF REPAIR. THE FORD RECALL NUMBER IS 15-S-18. NOW MY CAR IS SITTING HERE BECAUSE I DON'T HAVE THE MONEY TO REPAIR IT.

Air Bags
Filed Dec 7, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TOWNE FORD LCOATED 1601 EL CAMINO REAL, REDWOOD CITY, CA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Steering
Filed Dec 7, 2017OH

THE STEERING ASSISTT FAULT COMES ON NOW , MY STEERING DOESN'T WORK, ALMOST GOT IN A WRECK..ALSO MY ADVANCE TRACTION COMES ON AT THE SAME TIME, I PAID GOOD MONEY FOR THIS CAR. I THINK FORD NEEDS TO FIX THIS PROBLEM AT THEIR EXPENSE.

Air Bags
Filed Dec 7, 2017AL

TAKATA RECALL. THIS RECALLL IS ALMOST 1 YEAR OLD AND MY FORD DEALER SAYS PARTS ARE NOT AVAILABLE. I AM AFRAID TO KEEP DRIVING THIS DEFECTIVE VEHICLE. WHAT CAN I DO? RECALL NOTICE DATED JAN. 10, 2017.

Air Bags
Filed Dec 7, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FAIRWAY FORD, 1350 E YORBA LINDA BLVD, PLACENTIA, CA 92870, (714) 579-3800) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Dec 6, 2017GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (COURTESY FORD, 1636 DOGWOOD DR SE STE 1, CONYERS, GA 30013, (770) 922-2700) STATED THAT THE CONTACT WOULD HAVE TO WAIT UNTIL A SECOND LETTER WAS MAILED TO DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE A REASONABLE DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Dec 6, 2017CA

TAKATA RECALL. MY CAR WAS IDENTIFIED AS NEEDING A RECALL APPROXIMATELY 11 MONTHS AGO, BUT STILL NO RECALL.

Air Bags
Filed Dec 6, 2017TX

FORD SAFETY RECALL #17S01 HAS NOT BEEN COMPLETED/REMEDIED. THE TAKATA PASSENGER AIRBAG IN OUR 2012 FORD FUSION HAS NOT BEEN REPLACED.

Air Bags
Filed Dec 4, 2017NC

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BILL CARONE FORD, INC., 5093 US-117, WALLACE, NC 28466) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Dec 4, 201732,183 milesGA

TAKATA RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE

Air Bags
Filed Dec 1, 2017SC

TAKATA RECALL - NO REPLACEMENT PARTS AVAILABLE WHEN I CALLED SEVERAL TIMES, AND MY LAST CALL MADE IT SEEM THAT THERE WILL NEVER BE PARTS AVAILABLE.

Air Bags
Filed Dec 1, 2017TX

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUTONATION FORD IN HOUSTON, TEXAS) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electronic Stability Control (esc)Crash
Filed Nov 30, 201790,000 milesKY

POWER STEERING FAILED AND THE CAR LEFT THE HIGHWAY AND BOTH FRONT TIRES BLEW OUT AND DAMAGE TO THE WHEEL AND UNDERCARRAIGE WAS APPARENT.

Air Bags
Filed Nov 29, 2017CA

AIRBAG RECALL HAVE NOT REPLACED YET.

Air Bags
Filed Nov 28, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALERS (ELDER FORD OF TAMPA, 9560 N FLORIDA AVE, TAMPA, FL 33612, (813) 321-1234) AND (BILL CURRIE FORD, 5815 N DALE MABRY HWY, TAMPA, FL 33614, (813) 872-5555) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air BagsCrash1 injured
Filed Nov 28, 201790,000 milesIL

TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 40 MPH, THE CONTACT OVERCORRECTED TO AVOID A CRASH, BUT ENDED UP CRASHING INTO WATER BARRELS ON THE HIGHWAY. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED STERNUM AND BONES AND WAS HOSPITALIZED FOR SEVEN DAYS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT, BUT WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

Air Bags
Filed Nov 27, 2017IL

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ANDERSON FORD (224 N ALPINE RD, ROCKFORD, IL 61107) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Nov 27, 2017CA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SERRAMONTE FORD AT (650) 763-2400 (999 SERRAMONTE BLVD, COLMA, CA 94014) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Nov 24, 2017TX

TAKATA RECALL: I WAS NOTIFIED OF THIS RECALL BACK IN ARIL 2017 ADVISE CARD DEALER OF RECALL AND THEY STATED THEY WOULD CONTACT ME WHEN PARTS ARRIVE.

Steering
Filed Nov 23, 201730,000 milesWI

WHILE DRIVING, THE POWER STEERING WILL INTERMITTENTLY STOP WORKING, REQUIRING UNEXPECTED DIFFICULT STEERING.

Air Bags
Filed Nov 21, 2017CA

WE RECEIVED NOTICE OF A RECALL IN JANUARY 2017 (NHTSA RECALL NUMBER: 17V024) AND THE MANUFACTURER HAS YET TO GET THE PARTS NEEDED TO FIX THIS ISSUE. VERY CONCERNING GIVEN ALL THE PROBLEMS AND INJURIES WITH AIR BAGS. I AM ALSO WORRIED THAT THE DRIVER AIRBAG MAY ALSO BE AFFECTED. PLEASE GET THIS MANUFACTURER TO TAKE CARE OF THIS RECALL.

Steering
Filed Nov 21, 201758,043 milesOH

POWER STEERING ASSIST FAILURE ON 2012 FORD FUSION. POWER STEERING ASSIST LIGHT IS ON AND THERE IS NO POWER STEERING. VERY DANGEROUS AS IT GIVES OUT WHILE THE CAR IS IN MOTION. FORD KNOWS THEY HAVE A LARGER PROBLEM WITH 2012 FORD FUSIONS (JUST READ THE COMPLAINTS ON THIS SITE) BUT HAVE NOT EXPANDED THE RECALL AND LEAVES THESE DANGEROUS CARS ON THE ROAD WHERE POWER STEERING STOPS WORKING EVEN WHILE YOU ARE DRIVING. FORD DEALER SAID CAR IS NOT COVER BY WARRANTY OR BY RECALL. COST TO REPAIR $1,600.

Air Bags
Filed Nov 21, 201750,000 milesCA

TAKATA RECALL - THE FORD DEALERSHIP LOCATED AT 18255 BEACH BLVD IN HUNTINGTON BEACH, CA HAS REFUSED TO ASSIST WITH GETTING THE FRONT PASSENGER AIRBAG FIXED PER THE RECALL. EVERY TIME I CALL, THEY DIRECT ME TO FORD HEADQUARTERS TO FILE A COMPLAINT. ACCORDING TO FORD, THEY HAVE NO PLAN IN PLACE TO DO ANYTHING REGARDING THE FRONT PASSENGER AIRBAG RECALL, AND THERE IS NO ETA ON WHEN THIS WILL BE REPLACED. I HAVE BEEN TRYING SINCE FEB 2017 TO GET THIS FIXED WITH HELP.

Air Bags
Filed Nov 21, 2017SC

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2017. THE DEALER (VIC BAILEY FORD LINCOLN, 501 E DANIEL MORGAN AVE, SPARTANBURG, SC, 29302) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Nov 21, 2017CA

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOSSY FORD IN SAN DIEGO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body
Filed Nov 21, 2017120,557 milesMO

NOT NEAR HOME AND DAUGHTER GETTING IN VEHICLE IN THE PASSENGER REAR WHEN DOOR WOULD NOT LATCH SHUT. LATCH WAS/ IS IN THE OPEN POSITION. CAR WAS STATIONARY. THIS IS DOOR NUMBER 3 OF THIS VEHICLE TO HAVE ISSUES WITH DOORS STAYING CLOSED OR GETTING THEM OPENED FROM SIMILAR SITUATIONS. WHAT IF THIS WERE TO OPEN AS I WAS DRIVING AND THIS PART WERE TO GIVE AS I WAS DRIVING DOWN THE ROAD?

Air Bags
Filed Nov 20, 2017FL

TAKATA RECALL. RECEIVED NOTICE MARCH 2017. CALLED JARRETT-SCOTT FORD AND MATT SAID NO PARTS, WAIT FOR NEXT NOTICE. NEVER RECEIVED NOTICE UNTIL NOW FROM TK HOLDINGS REGARDING BANKRUPTCY. CALLED JARRETT-SCOTT FORD 11-20-2017 AND MATT SAID NO PARTS AND AIRBAG PROBLEM IN DISARRAY BECAUSE OF BANKRUPTCY. CANNOT HELP. WOULD LIKE TO GET AIRBAGS FIXED SINCE THIS IS VERY DANGEROUS.

Air Bags
Filed Nov 20, 2017WI

TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BRAEGER FORD IN MILWAUKEE, WISCONSIN WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Nov 19, 2017115,476 milesWI

THE POWER STEERING ASSIST CODE KEEPS COMING ON ON THE DASH EVERY OTHEE DAY FOR WELL OVER A YEAR NOW. WHEN THAT COMES ON YOU CAN BARELY STEER THE FRICKEN THING WHEN IT HAPPENS. IVE BEEN LUCKY ENOUGH TO HAVE IT HAPPEN WHILE DRIVING SLOW IN TOWN AND HAVENT HAD ANY ACCIDENTS LUCKILY. SOME VERY CLOSE CALLS THOUGH!

Air Bags
Filed Nov 16, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ELDER FORD OF TAMPA (9560 N FLORIDA AVE, TAMPA, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Nov 16, 201770,000 milesPA

HALF SHAFT AXEL IS LEAKING TRANSMISSION FLUID DUE TO THE SHAFTS SURFACE FINISH WEARING DOWN THE COMPONENTS. THIS IS A KNOWN ISSUE WITH THIS MAKE MODEL AND YEAR. VERY COSTLY FOR CONSUMERS TO FIX AND EXTREMELY UNSAFE FOR THE DRIVER AND OTHER MOTORISTS ON THE ROAD AS I WAS TOLD IT CAN CAUSE YOUR TRANSMISSION TO BLOW WHILE DRIVING AND STOP YOUR CAR SUDDENLY IF NOT ADDRESSED. I ONLY BECAME AWARE OF THIS DANGEROUS SITUATION WHEN TAKING MY CAR IN FOR AN OIL CHANGE, DUE TO ONLY DRIVING THE VEHICLE 3,000 MILES PER YEAR I ONLY GET AN OIL CHANGE ONCE A YEAR. WHO KNOWS HOW LONG THIS HAS BEEN A PROBLEM.

Steering
Filed Nov 16, 2017GA

RACK AND PINION. STEERING WHEEL MAKES CLUNKING NOISE. VEHICLE WANDERS. FORD COMPANY STATES THIS IS NOT A RECALL WHICH IT SHOULD BE. THIS IS A MANUFACTURING DEFECT

Air Bags
Filed Nov 15, 2017CA

WHEN ARE THE PARTS GOING TO BE AVAILABLE TO TAKE ACTION ON MY RECALL? EVERYONE AROUND SACRAMENTO, CALIFORNIA BEEN TELLING ME PARTS ARE NOT AVAILABLE YET. [email protected]

Unknown or Other
Filed Nov 15, 2017128,821 milesWI

CAR IIS IN PARK AND PULL THE KEY OUT OF THE IGNITION IT WILL NOT COME OUT . MAKING SURE IT IS IN PARKED , TURN THE WHEEL TRIED ALL THAT AND STILL STUCK THE ONLY WAY I CAN TAKE THE KEY OUT OF THE IGNITION IS TO DISCONNECT THE BATTERY. FORD DEALERSHIP SAID IT NEEDED A NEW SHIFTER

Unknown or Other
Filed Nov 15, 20179,200 milesTX

MOON ROOF SHATTERED GLASS

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Ford Fusion → · Every Fusion year → · How the figures are calculated →