TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE HAD BEEN PLACED UNDER RECALL NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE CONTACT TOOK THE VEHICLE TO DEWEY FORD LOCATED AT 3055 SE DELAWARE AVE, ANKENY, IA 50021 WHERE HE HAD THE VEHICLE SERVICED. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 35 MPH, THE POWER STEERING CEASED WITHOUT WARNING. THE PLEASE SERVICE POWER STEERING LIGHT HAD ILLUMINATED AFTER THE FAILURE OCCURRED; THE CONTACT'S WIFE WAS ABLE TO DRIVE THE VEHICLE HOME. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE POWER STEERING RACK. THE MANUFACTURER HAD BEEN NOTIFIED AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED AND REMAINED IN THE POSSESSION OF THE DEALER. THE FAILURE MILEAGE WAS 132,000.
2012 Ford Fusion complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
POWER STEERING WENT OUT. RECEIVED MESSAGES ON MY INSTRUMENT CLUSTER TELLING ME THAT MY POWER STEERING NEEDS TO BE SERVICED. I WAS DRIVING ABOUT 30-40 MPH. AFTER RESEARCHING THE ISSUE, IT APPEARS THERE WAS A RECALL ISSUED IN 2015, 15S18. HOWEVER MY CAR MISSED THE BUILD DATE BY 12 DAYS. I WAS TOLD MY FORD MY CAR WAS BUILT ON MARCH 12TH AND THE RECALL ONLY COVERED UP TO FEB 28TH. I'M HAVING THE EXACT SAME ISSUE THAT THE RECALL STATES HOWEVER MY CAR ISN'T COVER AS IT WAS BUILT 12 DAYS AFTER THE BUILD DATE. THIS RECALL NEEDS TO BE INVESTIGATED AND THE DATES EXTENDED AS I'M ALSO HAVING THIS ISSUE.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PARKED HOWEVER, WHILE ATTEMPTING TO RESTART THE VEHICLE THE FOLLOWING DAY THE POWER STEERING FAILURE WAS EXPERIENCED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED HOWEVER, THE FAILURE RECURRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
POWER STEERING ASSIST FAULT
MY POWERSTEERING AND ADVANTRAC BOTH ARE STILL ACTING CRAZY. I WAS TOLD THAT MY VIN WASN'T APART OF THE SAME RECALL THAT IS CURRENTLY ISSUED FOR MY 2012 FORD FUSION. AT RANDOM TIMES THE POWERSTEERING NOTFICATION AND ADVANCTRAC ALERT WITH COME AND MY STEERING WILL WITH COMPLETELY LOCK UP WITH VERY LITTLE TIME FROM THE ALERT. THIS HAS HAPPENED WITH BOTH INTOWN AND HIGHWAY DRIVING.
THIS CAR WAS LEASED FROM FORD IN 2012. IT WAS RETURNED TO FORD IN 2015 WHEN ANOTHER VEHICLE WAS LEASED. FORD CONTINUES TO SEND US AIRBAG RECALL NOTICES ON A CAR WE LEASED AND RETURNED 4 OR 5 YEARS AGO. FORD HAS BEEN ADVISED THEY SHOULD HAVE THE RECORDS FOR THE CAR SINCE IT WAS RETURNED TO TOM HOLZER FORD AT THE END OF THE LEASE. AT THIS POINT THEY DECLINE TO MAKE ANY EFFORT TO LOCATE THE CAR AND CORRECT THIS FIASCO. SOMEONE MAY BE AT RISK BECAUSE OF THIS REFUSAL.
I TURNED ON MY CAR AND GOT A POWER STEERING ASSIST FAULT. TURNING THE CAR OFF AND BACK ON DOESN'T NOT CLEAR THE FAULT. I HAVE NO POWER STEERING IN MY 2012 FORD FUSION.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE THE STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE STEERING CEASED. THE DEALER TRI STATE FORD (1503 PENNSYLVANIA AVE, EAST LIVERPOOL, OH 43920 (330) 386-6120) WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE CONTACT WAS INFORMED THAT THE VEHICLE SHOULD BE TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED. THE CONTACT WAS INFORMED THAT THE REPAIR PART WAS A MANUFACTURER ONLY PART AND THAT THE COST FOR THE REPAIR WAS APPROXIMATELY $2,600. THE MANUFACTURER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 135,000.
I TOOK MY VEHICLE TO THE DEALER TO GET THE AIR BAG RECALL COMPLETED. THE DEALER CALLED AND SAID THAT MY AIRBAG LIGHT IS ON AND WOULD NEED TO BE DIAGNOSED TO MAKE MY AIRBAGS WORK AND THAT I WOULD NEED TO PAY TO HAVE THE SYSTEM DIAGNOSED. I DECLINED BECAUSE MY CAR IS THERE FOR A RECALL. THE DEALER TOLD ME THAT IF THE LIGHT IS ON THE AIRBAGS WILL NOT WORK. IF TRUE WHY ARE THEY WASTING PEOPLES TIME WITH THIS RECALL? I THINK THIS A DEFINITE SAFETY ISSUE.
AFTER DRIVING A DISTANCE, I PUT THE CAR IN PARK AND THE CAR WENT INTO REVERSE, BUT WAS STILL SHOWING IN PARK. I HAD TO QUICKLY SLAM ON THE BREAKS AND SHUT THE CAR DOWN. HOWEVER, BECAUSE IT WAS ACTUALLY IN REVERSE , THE CAR WOULD NOT START AGAIN. IT HAD TO BE MANUALLY PUT IN DRIVE SO I COULD GET SOMEWHERE SAFE. VERY DANGEROUS.
IF I HIT A LARGE BUMP OR GOING DOWN A ROUGH ROAD IF YOU GO TO HIT THE BRAKES IT'S LIKE THEY AREN'T THERE AND THE BRAKE PEDEL GOES ALL THE WAY TO THE FLOOR WITH A LITTLE BRAKE AT THE FLOOR , YOU HAVE TO STOP AND TURN THE CAR OFF AND PUMP THE BRAKES A FEW TIMES AND THEN THEY ARE OK , IT ALSO HAPPENS WHEN THE ABS WORKS , I THINK THE PROBLEM IS IN THE ABS VALVE ASSEMBLEY THEY RECALLED THE 2008 TO 2011'S FOR THIS PROBLEM BUT NOT THE 2012'S
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE ATTEMPTING TO REVERSE OUT OF A PARKING SPACE, THE TRACTION CONTROL WARNING LIGHT AND ADVANCE TRACK MESSAGE DISPLAYED ON THE CENTER CONSOLE. THE CONTACT STATED THAT THE STEERING BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR A DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,300.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED WHILE HER DAUGHTER WAS PARKING THE VEHICLE, SHE NOTICED THE AIR BAG WARNING LIGHT WAS ILLUMINATED. SHEEHY FORD LINCOLN OF RICHMOND LOCATED AT 10601 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23235, (804)293-2212 WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE AIR BAG WAS SERVICED IN MARCH OF 2019. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE MILEAGE FAILURE MILEAGE WAS 26,000. *TR
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED THAT THE SERVICE POWER STEERING AND TRACTION CONTROL WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO SETH WADLEY FORD LOCATED AT 333 N BUTLER RD, PAULS VALLEY, OK 73075, (855)857-4746, TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE FRONT DRIVER'S SIDE DOOR HANDLE FRACTURED. THE CONTACT STATED THAT THE DOOR HANDLE FRACTURED AND WAS REPLACED TWICE PREVIOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS SCHEDULED TO BE INSPECTED BY AN INDEPENDENT MECHANIC. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
VEHICLE LOSS POWER STEERING WHILE DRIVING. VEHICLE REVERT TO MANUAL STEERING MODE WHILE DRIVING. IT WAS SO DANGEROUS, NOT ABLE TO DRIVE SAFELY. DURING MY INVESTIGATION I FOUND THAT FORD ALREADY HAD RECALLED FOR SIMILAR FAULT FOR CERTAIN VINS RANGE BUT NOT FOR ALL VINS ( RECALL NOTICE : 15S18/NHTSA RECALL 15V-340). UNFORTUNATELY MY VIN IS INCLUDED IN THE RECALL VINS. THIS ALREADY HAPPENED THREE TIME IN MY CAR, I TOOK MY CAR TO MECHANIC THEY FOUND FOLLOWING TWO ERROR CODE C1277 (POWER STEERING ANGLE SENSOR) C1963 (STABILITY CALIBRATION - 1&2 CIRCUIT FAILURE) I AM ATTACHING ALL THREE INVOICES FROM ALL MECHANIC GARAGES WHERE YOU CAN FIND THEIR FINDINGS.
THE INSIDE DRIVERS DOOR HANDLE BREAKS AND MAKES IT IMPOSSIBLE TO EXIT THE CAR WITHOUT ROLLING DOWN THE WINDOW AND USING THE OUTSIDE DOOR HANDLE. THIS IS VERY DANGEROUS AND MAKES EXITING THE CAR IN AN EMERGENCY DIFFICULT AND COULD LEAD TO INJURY. THIS APPEARS TO BE FAIRLY COMMON WITH THE FORD FUSION.
MY STEERING WHEEL KEEPS LOCKING UP. NOT ABLE TO TURN OR DRIVE CAR SAFELY. STEERING HAS BEEN REPAIRED ONCE FROM RECALL BUT STILL QUITS WORKING. NOT SAFE TO DRIVE.
ON SEPTEMBER 26, 2014, I WAS INVOLVED IN AN ACCIDENT AS WE WERE DRIVING ON A CITY STREET TO WHERE MY PASSENGER SEAT BELT DID NOT WORK UPON FRONTAL HEAD ON IMPACT OR MY AIRBAGS DIDNT GO OFF CAUSING ME TO COLLIDE INTO THE DASH BOARD. THIS CAUSED LIGAMENT TEARING IN MY RIGHT HAND/SHOULDER AS THAT WAS THE INITIAL IMPACT. NOW I HAVE TO CONTINUE TO SUFFER FROM LIMITATIONS ON THE USE OF MY RIGHT HAND/SHOULDER COMPLICATIONS. FOR THE BRAKE ISSUE BEGINNING DECEMBER 1, 2019. IT HAS COME UP THAT THE EMERGENCY BRAKE IS STICKING AND TEARING THROUGH MY BRAKES AS I AM DRIVING ON THE STREET OR EVEN HIGHWAY CAUSING IT TO SMOKE AROUND MY BACK TIRES. I NEARLY LOST MY LIFE ONCE, AND DO NOT WANT IT TO HAPPEN AGAIN, BUT WHEN CHECKING BRAKE RECALLS IT'S ONLY UP TO A 2010 MODEL AND I HAVE A 2012 MODEL. THIS ISSUE HAS CAUSED THE PADDING ON MY BREAKS TO COMPLETELY DISAPPEAR LEAVING ME UNABLE TO COME TO A STOP.
AT SLOW RATES OF SPEED THE STEERING BECOMES VERY DIFFICULT TO CONTROL IF I WAS TO RUN OVER A LITTLE POT HOLE IN THE STREET MY CAR WOULD JERK VIOLENTLY TO THE LEFT OR RIGHT
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME FIRM WITHOUT WARNING, WHICH MADE IT DIFFICULT TO MANEUVER THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 79,400.
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WHILE DRIVING. ALSO, THE ELECTRIC POWER STEERING WARNING INDICATOR ILLUMINATED AND "SEE DEALER IMMEDIATELY" WAS DISPLAYED. THE CONTACT CALLED AN UNKNOWN DEALER TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) EVEN THOUGH THE FAILURE WAS IDENTICAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
THE GEAR SHIFT LIGHT ON THE DASH BOARD STAYS ON AND IT'S MAKING MY CAR GO DEAD. I HAVE TO KEEP GETTING A JUMP EVERYDAY. IT IN PARK NO KEY IN THE IGNITION AND DOORS LOCKED.ITS MAKING A LOUD NOISE
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED WITHOUT WARNING AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE OVER A CURB TO AVOID A CRASH. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING SENSOR FAILED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER PROVIDED CASE NUMBER: 25174216. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
STARTED VEHICLE AND WENT TO PULL AWAY FROM CURB AND THERE WAS NO POWER STEERING AND THEN NOTICED STEERING LIGHT WAS ON IN THE DASH LIGHTS. VEHICLE WAS SHUT OFF UNTIL THE NEXT DAY, WENT TO ASSESS PROBLEM AND WHEN VEHICLE WAS STARTED THE LIGHT WAS OFF AND POWER STEERING WAS BACK WORKING PROPERLY.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS TAKEN TO HAVE THE OIL CHANGED, THE MECHANIC HEARD A WINDING SOUND COMING FROM THE TRANSMISSION. WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED AND EXHIBITED A JERKING SENSATION BEFORE ACCELERATING. WESTFIELD FORD (LOCATED AT 6200 S LA GRANGE RD, COUNTRYSIDE, IL 60525, 708-354-8600) HEARD THE WINDING NOISE UNDER THE HOOD AND DIAGNOSED THAT THERE WAS A DEFAULT WITH THE PARKING BRAKE AND ROTORS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT IT WOULD NOT BE COVERED UNDER WARRANTY BECAUSE IT WAS EXPIRED. THE MANUFACTURER PROVIDED CASE NUMBER: CAS25108633. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
WHEN TURNING ON THE WINDSHIELD WIPERS TO LOW SETTING, THEY INITIATE AT FULL SPEED WITH SMALL BREAKS IN BETWEEN GOING TO THE CORRECT SET WIPER SPEED. HAVE TO TURN OFF COMPLETELY SEVERAL TIMES IN ORDER FOR THE CORRECT SETTING TO REGISTER FINALLY. AUTOMATIC TRANSMISSION HAS HARD SLIPPING SHIFTING GOING FROM 1ST TO 2ND GEAR WHEN ACCELERATING FROM A STOPPED POSITION, VERY SIMILAR TO THE FORD FOCUS POWERSHIFT TRANSMISSION RECALL
WHILE DRIVING DOWN THE HIGHWAY SUDDENLY THE VEHICLE LOST ALL POWER STEERING RESULTING IN ME TO PULL OVER.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL SEIZED FOR APPROXIMATELY TWO MINUTES AND THE POWER ASSIST FAULT WARNING INDICATOR ILLUMINATED. TUTTLE-CLICK FORD LINCOLN (43 AUTO CENTER DR, SUITE A, IRVINE, CA 92618, (949) 472-5200) WAS CONTACTED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000(STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE NEEDED TO BE TAKEN BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 74,400.
MY CARS POWER STEERING HAS COMPLETELY CEASED UP. I BOUGHT IT USED JUST OVER A YEAR AGO IN JULY 2018. THE LIGHT HAS COME ON FOR SERVICE ALONG WITH THE TRACTION CONTROL LIGHT. MY CAR HAS ROUGHLY 170,000 MILES, MAYBE A LITTLE LESS. IN LOOKING UP THIS ISSUE, THERE IS A DISTURBING AMT OF PEOPLE WITH THE EXACT ISSUE WHO HAVE ACTUALLY HAD ACCIDENTS BECAUSE OF THIS. LUCKILY I HAVE NOT BUT MY CAR IS NOW WORTHLESS AS THERE IS NO WAY I'LL BE ABLE TO AFFORD THE REPAIRS YET I STILL HAVE TO PAY FOR THE LOAN. MY CAR WAS IN MOTION WHEN THIS HAPPENED HOWEVER MY BOYFRIEND WAS DRIVING ON THE HIGHWAY, ROUGHLY AT 70MPH, AND WAS ABLE TO CONTINUE DRIVING. I DONT HAVE THE MUSCLE TO DO THIS, NOR AM I TAKING THE RISK. I ALSO KNOW MY VIN IS NOT COVERED UNDER THE RECALL BUT FORD SHOULD KNOW BY NOW THAT THERE IS OBVIOUSLY SOMETHING GOING ON WITH OTHER CARS NOT COVERED BY THE RECALL. THIS PROBLEM NEEDS TO BE RESOLVED! SOMEONE IS GOING TO GET KILLED IF THEY HAVENT ALREADY. IT'S NOT RIGHT TO JUST IGNORE THIS ISSUE. SOMETHING NEEDS TO BE DONE.
THE ELECTRIC STEERING FAILED AS DESCRIBED IN A RECALL FOR OTHER 2012 FORD FUSIONS, BUT NOT MY OWN.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 65 MPH ON THE HIGHWAY, THE POWER STEERING SUDDENLY FAILED. THE CONTACT EXITED THE HIGHWAY AND PARKED AT A NEARBY FUEL STATION. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, THE POWER STEERING CONTINUED TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS THE SAME AS THE ONE LISTED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING AT A MODERATE RATE OF SPEED, THE POWER STEERING SEIZED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), BUT THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 156,000.
NOVEMBER 18, 2019 APPROXIMATELY 6:30 P.M. CENTRAL TIME I WAS DRIVING MY 2012 FORD FUSION WHICH I HAVE OWNED LESS THAN A MONTH, ON A DARK, CITY STREET AT APPROXIMATELY 20 MILES AN HOUR WHILE LOOKING FOR A BUSINESS. SUDDENLY, THE ELECTRIC ASSIST STEERING WENT OUT AND THE CAR BECAME DIFFICULT TO STEER. A WARNING LIGHT WAS LILLUMINATED ON THE DASHBOARD ADVISING OF ELECTRIC POWER STEERING FAULT. AS I WAS SHUTTLING CHILDREN FROM AN AFTER SCHOOL EVENT HOME, I DID NOT HAVE TIME TO STOP THE CAR AND READ THE OWNER'S MANUAL FOR THE FAULT LIGHT. I PROCEEDED HOME USING MANUAL STEERING. ONCE AT HOME, I READ THE OWNER'S MANUAL AND SHUT DOWN THE CAR AND RESTARTED AND THE FAULT CLEARED. RESEARCH SHOWED THAT THERE WERE SAFETY RECALLS ISSUED FOR THE STEERING 15 S18 AND 15 N01. I TOOK THE VEHICLE INTO BOB ALLEN FORD DEALERSHIP IN OVERLAND PARK, KANSAS WHERE THEY DIAGNOSED POWER STEERING RACK FAILURE. THEY ADVISED APPROXIMATELY $1,500 CHARGE TO SERVICE. I INQUIRED REGARDING THE SAFETY AND CUSTOMER SERVICE RECALLS AND WAS TOLD THE VEHICLE WAS NOT COVERED DUE TO MILEAGE. I CONTACTED FORD CUSTOMER SERVICE AND WAS ALSO REJECTED FOR ANY ASSISTANCE. I ASKED THE SERVICE MANAGER AT BOB ALLEN FORD IF HE WOULD SPLIT THE COST WITH ME, WHICH HE REFUSED. IT WOULD APPEAR TO ME THAT IF THIS IS A KNOWN DEFECTIVE PART/SAFETY ISSUE, IT SHOULD BE COVERED REGARDLESS OF MILEAGE OF THE FORD CAR.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE BACKING OUT OF THE PARKING LOT, THE STEERING LOST POWER AND THE POWER STEERING DEFAULT INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO CLASSIC FORD SALES (919-934-6500, LOCATED AT 1698 E BOOKER DAIRY RD, SMITHFIELD, NC 27577) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE TECHNICIAN STATED THAT THERE WAS NO FAILURE CODE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED BACK TO THE SAME DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING APPROXIMATELY 60 MPH, THE SPEED BEGAN TO DECREASE AND THE POWER STEERING SUDDENLY SEIZED. IN ADDITION, THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE POWER STEERING SYSTEM'S ELECTRICAL DEFAULT AND POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
ABS WARNING LIGHT AND LOW BRAKE FLUID LIGHT ON. THE LINES AND MASTER CYLINDER WERE REPLACED AND THE BRAKES ARE IN WORSE CONDITION. LOOSE AND POOR RESPONSE WHEN MOVING AND NEEDING TO STOP.
POWER STEERING FAILED. VEHICLE DISPLAY SERVICE POWER STEERING NOW AND SERVICE ADVANCE TRACK. MANUAL STEERING EFFORT REQUIRED IS EXTRODINARY VEHICLE WAS PREVIOUSLY REPAIRED IN 2018 AS PART OF RECALL 15V340000 VEHICLE IS CURRENTLY AT FORD DEALERSHIP FOR DIAGNOSIS AND HOPEFULLY REPLACEMENT OF THE SAME PARTS THAT WERE PREVIOUSLY RECALLED. I'M ALERTING NHTSA SO THAT YOU ARE AWARE A PREVIOUSLY REPAIRED VEHICLE UNDER THE RECALL CAMPAIGN HAS EXPERIENCED THE SAME ISSUE WITHIN ONE YEAR OF REPAIR.
DRIVING 60MPH ON THE FREEWAY AND INFORMATION CENTER MESSAGED POPPED UP SAYING "SERVICE ADVANCETRAC" AND "SERVICE POWER STEERING". STEERING BECAME VERY TIGHT AND WHEN TRYING TO ADJUST IN THE LANE, THE CAR WOULD REACT ERRATICALLY AND AGGRESSIVELY, MAKING IT EXTREMELY HARD TO MAINTAIN THE LANE. CAR WOULD "JUMP" OVER ABOUT A FOOT WHEN TRYING TO CORRECT THE STEERING WHEEL TO MAINTAIN THE LANE. SLOWED DOWN AND GOT OFF THE FREEWAY TO WHICH ANOTHER MESSAGE POPPED UP SAYING "SERVICE POWER STEERING NOW". NO POWER STEERING AT ALL, ALMOST IMPOSSIBLE TO DRIVE OVER 25 MPH WITHOUT RISK OR CRASHING DUE TO STEERING BEING EXTREMELY TIGHT AND RESISTIVE TO MAINTAINING THE LANE. LIMPED THE CAR HOME ABOUT 5 MILES, AND SCHEDULED AN APPOINTMENT AT A LOCAL FORD DEALERSHIP. TALKED TO AN OLDER GENTLEMEN OVER THE PHONE AND SAID THAT THIS HAPPENS ALL THE TIME AND THAT A COMPUTER REFRESH/UPDATE IS ALL THAT IS NEEDED. SCHEDULED APPOINTMENT AS SUCH. CAR WAS SERVICED AND POWER STEERING WAS WORKING JUST FINE FOR A 5 DAYS BEFORE THE "SERVICE POWER STEERING" AND "SERVICE ADVANCETRAC" LIGHT CAME ON, AND THE "SERVICE POWER STEERING NOW" CODE FOLLOWED WITHIN 5 MINUTES OF FIRST CODE. I UNDERSTAND THAT THERE WAS A PREVIOUS RECALL FOR THIS EXACT SAME ISSUE ON THE 2010-2012 FORD FUSIONS, BUT THIS FUSION WAS MANUFACTURED JUST OUTSIDE THE WINDOW IN MAY OF 2012. I BELIEVE THAT THIS ISSUE NEEDS TO BE COVERED UNDER THAT RECALL BECAUSE ITS THE SAME REOCCURRING ISSUES ON THIS YEAR OF FUSIONS.
A SHIFTER CABLE THAT DETACHES FROM THE TRANSMISSION IS NOT ALLOWING THE GEAR STATE TO GO INTO PARK. HOWEVER THE GEARSHIFT POSITION SHOWS IT IN PARK.
I WAS DRIVING ON A STREET LEAVING A RESTAURANT AND WENT ARE A RIGHT TURN AND A DISPLAY MESSAGE POP UP POWER STEERING ASSIST DEFAULT. AND MY STEERING WHEEL LOCKED ON ME
WHILE IN MOTION LESS THAN 40 MPH, THE VEHICLE LOST POWER STEERING AND BECAME STIFF AND VERY HARD TO TURN THE STEERING WHEEL IN EITHER DIRECTION. DECIDED TO PARK THE VEHICLE IN A PARKING LOT AND HAVE THE VEHICLE TOWED TO THE DEALERSHIP. THIS HAS BEEN RECALLED PREVIOUSLY IN WHICH THE DEALERSHIP REPLACED THE PART WITH A REMANUFACTURED PART. HOWEVER, IN THE FIRST RECALL/REPAIR THE VEHICLE DID NOT HAVE ANY CAUSE OF CONCERN OTHER THAN TO ADDRESS THE NATIONAL RECALL. NOW, THE VEHICLE IS NOT DRIVABLE AND THE DEALERSHIP DOES NOT WANT TO REPLACE THE DEFECTED PART. INSTEAD THEY WANT TO CHARGE $1,915 FOR A FAULTY REMANUFACTURED PART THAT HAS GONE OUT AND COULD HAVE CAUSED SEVERE HARM AND DAMAGE TO PERSONS IN AND AROUND THE VEHICLE. HTTPS://WWW.NHTSA.GOV/VEHICLE/2012/FORD/FUSION/4%252520DR/FWD#RECALLS REVIEWING THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION, THERE ARE OVER 10+ COMPLAINTS FILED WITHIN THE PAST 3 WEEKS FOR FAULTY STEERING. THIS IS AN OBVIOUS GRAVE CONCERN AS THERE IS SEVERE RISK IN LOSING CONTROL OF THE VEHICLE DUE TO POORLY DESIGNED STEERING.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE OPERATING THE VEHICLE, THE CONTACT STATED THAT EXTRA STRENGTH WAS NEEDED TO TURN THE STEERING WHEEL LEFT OR RIGHT AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FORD & LINCOLN OF SMITHTOWN (440 EAST JERICHO TURNPIKE, ST JAMES, NY 11780, (631) 265-2340) WHERE THE CONTACT WAS INFORMED THAT THE STEERING WHEEL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 100,000.
DROVE THAT MORNING TO WORK WHEN I CRANKED BACK UP TO LEAVE POWER STEERING ASSIST FAULT SHOWED UP AND NO POWER STEERING
WHILE DRIVING TO WORK 11/4/19 I GOT A MESSAGE ON THE DASH SAYING POWER STEERING NOW AND ADVANCETRAC WHEN IT CAME TIME TO MAKE A TURN AT A LIGHT AFTER EXITING THE HWY I HAD TO STRUGGLE AND PULL ... I COULDN'T BELIEVE MY CAR LOST POWER JUST LIKE THAT. 71K MILES NO WARNING BEFORE THAT DAY OF STEERING PROBLEMS.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO PAT MILLIKAN FORD (9600 TELEGRAPH RD, REDFORD CHARTER TWP, MI 48239, (313) 731-6436) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
ON OR ABOUT 28 OCTOBER, WOKE TO TO DRIVE TO WORK AND NOTICED UPON STARTING THE VEHICLE THAT THE "POWER STEERING ASSIST FAULT" MESSAGE DISPLAYED ON THE INSTRUMENT PANEL AND THE STEERING BECAME VERY STIFF. AFTER ATTEMPTING TO DRIVE THE VEHICLE FOR A VERY SHORT DISTANCE, AN ADDITIONAL MESSAGE OF "SERVICE ADVANCETRAC" DISPLAYED AND THERE WAS A SMELL OF BURNT ELECTRONICS. THIS ISSUE APPEARED WITHOUT ANY WARNING.
TL* THE CONTACT OWNS A 2012 FORD FUSION. WHILE DRIVING VARIOUS SPEEDS, EXTRA DISTANCE WAS NEEDED WHEN BRINGING THE VEHICLE TO A COMPLETE STOP. THE CONTACT ALSO MENTIONED THAT THE STEERING WHEEL SEIZED PRIOR TO THE BRAKE FAILURE. THE VEHICLE WAS TAKEN TO BARBEE'S FREEWAY FORD (4471 E EVANS AVE, DENVER, CO 80222, (303) 584-6600) TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO BIG MIKE NAUGHTON FORD (150 S HAVANA ST, AURORA, CO 80012, (303) 343-1900) FOR THE BRAKING FAILURE, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO LEWIS FORD LINCOLN OF HAYS (4450 VINE ST, HAYS, KS 67601, (785) 625-3441) WHERE THE STEERING MODULE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,419.
SWOLLEN LUG NUTS AS PER APPLE FORD OF RED LION. I HAD MY CAR IN FOR OIL CHANGE AND ROTATE THE TIRES. THEY WILL NOT ROTATE FOR FEAR OF BREAKING LUG NUTS. THEY WILL SELL ME NEW LUG NUTS AND NOT CHARGE ME TO PUT THEM ON. IS THIS DEFECT CURRENTLY BEING LOOKED AT? A SEARCH ONLINE SAYS ITS A COMMON PROBLEM.
THIS VEHICLE WAS TOTALED IN APRIL 2015 IN VIRGINIA AND IS NO LONGER IN MINE. I HAVE REACHED OUT TO FORD MOTORS WITH THIS INFORMATION AND THEY SAY I'M THE REGISTERED OWNER. THERE IS NOTHING THEY CAN DO. NOW THE FLORIDA HIGHWAY SAFETY & MOTOR VEHICLES IS CONTACTING ME ABOUT NOT COMPLETING THE RECALL. THERE IS NO WAY THAT CAN BE DONE FOR A VEHICLE THAT DOESN'T EXIST.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Ford Fusion → · Every Fusion year → · How the figures are calculated →