2012 Ford Fusion complaints

The power steering went out. We have had a child in the car. The inability to steer is a huge safety concern and could have been catastrophic. The issue was allegedly "fixed" 5 years ago. Now it has gone out again, and the "CSP" warranty has expired. Dealership does not acknowledge that this is a safety issue. They acknowledge the common problem and have diagnosed the issue as a software replacement issue needing $2500 to repair. This could have caused deaths should it have gone out at the wrong moment.

The contact owns a 2012 Ford Fusion. The contact stated while seated in the vehicle the contact turned the steering wheel to the left and the right and heard a loud clicking sound. The contact stated that there was an abnormal vibration in the steering wheel while driving. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.

The contact owns a 2012 Ford Fusion. The contact stated that the power steering became inoperable without warning. The vehicle was taken to the local dealer on multiple occasions however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 92,000. The VIN was not available.

Driver passenger side door would not open from the interior requiring the driver to roll down the window and open the car door from the external handle

The contact owns a 2012 Ford Fusion. The contact stated that after parking and exiting the vehicle, the vehicle was rolling away. The contact jumped back into the vehicle and restarted the vehicle and then depressed the brake pedal to stop the vehicle. In addition, the contact noticed that the shifter was in park however, the gear shift indicator displayed that the vehicle was in reverse. The dealer was not contacted. The vehicle was not repaired. The contact who is a mechanic, diagnosed that the shifter cable needed to be replaced. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

On October 5th, 2021 around 6:20am, the brakes on my 2012 Ford Fusion Hybrid failed to slow the car in any way. This event occurred while I was on the highway (M14) going ~65mph. Unable to conventionally stop, I was a crash hazard to those around me, and to the braking traffic in front of me. After being inspected by the Varsity Ford Dealership, I was told "the brake control unit is not actuating the valves in the hydraulic control unit" and that "there is a possibility that it will also need the hydraulic control unit as well." It has been at the dealership for the past 2 weeks and is available for inspection. There were no warning messages or signs prior to the brake failing. I received a warning sign at the point of failure, but by then I already knew the brakes did not work.

On 1/25/21 the vehicle power steering completely locked up and the car was towed to Ford dealership for fix. Ford fixed and car was picked up on 1/27/21. This happened at mileage of 67593 while my teenage son was driving putting him and his passenger in danger of an accident. On 9/13/21 once again the vehicle power steering completely locked up and the car was towed to a Ford dealership to fix and car was picked up on 9/16/21. This event happened at mileage of 74341 again while my teenage son was driving putting him and his passenger in danger of an accident. On 10/11/21 for the 3rd time the power steering went again and the car is currently at a Ford dealership to be fixed. This time the mileage is at 74544 and again my son was driving this vehicle putting him in danger of having an accident. On all 3 of these instances the warning lamp came on immediately before the loss of power steering. My concern is clearly the fix being performed is not solving the problem, putting my teenage son at risk of an accident.

The external portion of the lug nuts on the front driver-side wheel are malfunctioning. When I try to loosen the lug nuts to remove the wheel because of a flat tire, they turn but do not loosen. There seems to be a separation between the external and internal portion of the lug nuts. I am unable to take the wheel off. This same problem is occurring on all 5 lug nuts on this wheel.

The driver side door handle suddenly failed to open the door from the interior. In order to exit the vehicle, the window has to be rolled down and the external handle needs to be utilized

Drove car out of driveway, after driving approximately 150-200 feet the dashboard wrench icon ( powertrain problem ) illuminated and car went into limp mode. Read MIL codes, had codes P0715, Input/Turbine Speed Sensor Circuit Malfunction and P0717, Input/Turbine Speed Sensor No Signal. Traced wiring problem to connector in front of drivers side shock tower. This connector is the connector between the PCM and and the transmission. The connector was causing an open on the conductors, causing the lack of TSS signal. There were no symptoms or intermittent problems prior to this - it happened suddenly. Had been on an interstate hiway the day prior to this, am glad this ( going into limp mode ) did not happen while I was traveling at 65mph - could have caused accident.

This is in reference to recall15s18. The Ford garage fixed this problem in 2017, but the steering has gone out again. They are saying that it is not covered by the recall. That I am 5 weeks too late to be covered. Do I have any recourse but to pay for it myself.

I have a 2012 Ford Fusion and my breaks went out I replaced the master Cylinder in it as well as the brake booster and still didn’t have any brakes. While driving I couldn’t stop my Car had to go off to a ditch thankful that I didn’t have a accident I’ve been told that the ABS module might be the problem this should be a recall on this problem.

2012 FORD FUSION. CONSUMER WRITES IN REGARDS TO VARIOUS ELECTRICAL ISSUES WITH VEHICLE. THE CONSUMER STATED THE VEHICLE EXPERIENCED SEVERAL ELECTRONIC ISSUES. THE CONSUMER STATED THE ISSUES INCLUDED THE SOUND SYSTEM, WINDOWS, THROTTLE SYSTEM, POWER STEERING, TRACTION CONTROL. THE AIRBAG INDICATOR WOULD FLASH. THE CONSUMER EXPRESSED DISSATISFACTION WITH THE CONSOLE DASHOBOARD FEATURES AND ACCESSIBILITY OF CLOCK CONTROLS.

PARKED CAR WHEN RETURNING TO GO HOME THE STEERING WOULD NOT TURNI COULD NOT STEER THE CAR , I COULD NOT MOVE THE WHEEL,I BELIEVE THAT THIS YEAR FORD WAS RECALLED FOR THIS PROBLEM

Driver and passenger door handles are not working. Cannot open the drivers side door from the inside. Cannot lock the passenger door.

The contact owns a 2012 Ford Fusion. The contact stated while driving 10 MPH, the steering wheel seized. The contact stated that the service power steering now warning light was illuminated. The contact was able to drive to his residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 178,000.

Driving the car August 29, 2021 and the power steering stopped working, this car was recalled in 2015 for the same issue but the dealer reset the computer and did not repair the problem, called Ford and they said the warranty expired July 19, 2021 and would not repair the problem, I explained they should have fixed the problem in 2015 and the only response is the warranty expired nothing thy will do, how are they not responsible for a recall that they did not fix

Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts are not available.

On 08/07/2021 at approximately 3 pm while driving the vehicle low brake fluid level light indicated on dashboard. Stopped at a gas station and checked to make sure there was no brake fluid leaking and checked brake fluid level which was low. The cars brakes were still operating properly and we returned to the location we were staying to find an auto parts store to purchase brake fluid. At 6 pm, drove to the auto parts store to get brake fluid. We purchased the appropriate fluid and topped of the brake fluid reservoir. The low brake fluid light turned off on the dash after topping off the brake fluid. About 2 ounces were added. Upon leaving the auto parts store, we pulled out onto the road and when trying to brake, the brakes malfunctioned, the pedal went completely to the floor and the car did not stop normally and hit another vehicle. Police report attached. No injuries and minor damage to both vehicles bumpers Car was pulled off the road and was towed to shop for inspection as the brakes would not stop the car. Shop #1 replaced the master cylinder and the brakes still did not operate properly. Car was towed to shop #2 (Ford Dealer) and they diagnosed it as a failed ABS HCU unit in the vehicle that was not communicating with the onboard computer system. ABS HCU was replaced by the Ford Dealer and vehicle is now braking as normal. There were no warnings from the vehicle computer system that there were any issues with the brakes other than the low brake fluid level light, whic

The contact owns a 2012 Ford Fusion. The contact stated that upon returning home and parking the vehicle, the power steering assist failed without warning. The contact attempted to restart the vehicle and reset the battery; however, the failure persisted. The contact called the dealer and the manufacturer and was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was approximately 134,000.

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle and reversing, the steering wheel failed to turn. The service power steering message was displayed. The contact called the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 74,000.

The contact owns a 2012 Ford Fusion. The contact stated that at start-up, the power assist fault warning message appeared on the instrument panel. Due to the failure, the contact had the vehicle towed to his home. The contact called a dealer and was informed that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 102,000.

Driver was turning a corner and lost power steering causing car to go into oncoming traffic lane. Luckily there was no traffic in the lane. The message “power steering assist fault”appeared on the dash of at that time. I’ve never had any issues with it before. Contacted Ford and was told my VIN was not included in current recall of 12 fusions. This is a dangerous issue that should cover all fusions before someone is killed.

The contact owns a 2012 Ford Fusion. The contact stated that the power steering would fail to operate while driving at various speeds. Excessive force was needed to steer the vehicle as the power steering assist warning light illuminated on the instrument panel. The contact had taken the vehicle to a dealer where he was given an estimate for the diagnostic which the contact declined. The contact then called Conroy Motors (1457 NY-78, Java Center, NY 14082) where he was given the same information as the previous dealer. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 154,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 60 MPH, the vehicle lost power steering and excessive force was needed to steer the vehicle. The contact also stated that the traction control, power steering, and tire pressure warning lights were illuminated. The contact pulled over and restarted the vehicle; however, the failure persisted. The contact was able to drive the vehicle to a dealer where they informed him that his vehicle was previously included in NHTSA Campaign Number: 15V340000 (Steering). The contact was provided an estimate for the repair. The manufacturer was notified of the failure and provided the contact the same information as the dealer. The contact stated that only a software update was performed with the prior recall and that no actual repairs were performed on the power steering. The vehicle was not repaired. The failure mileage was approximately 115,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 1 mph, the steering wheel became difficult to turn. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 118,841.

I was driving and went to turn steering wheel locked made me hit concrete and damage front bumper cover now power steering assist is not working i see this is a common problem

The contact owns a 2012 Ford Fusion. The contact stated that while her husband was pulling into a parking space, the power steering message appeared on the instrument panel causing her husband to have to use excessive force to steer the vehicle. Her husband had taken the vehicle to an independent mechanic where a temporary fix was performed however, the failure returned soon after repair. The contact called the dealer and she was informed that the vehicle was not included in NHTSA campaign number: 15V340000 (Steering). The manufacturer was also notified of the failure and referred her back to the dealer for assistance. The vehicle was repaired. The failure mileage was 99,759. THE CONSUMER STATED THE VEHICLE DISPLAYED CODES C1277 AND C1963. THE CONSUMER REQUESTED TO REIMBURSED FOR THE REPAIRS MADE.

The contact owns a 2012 Ford Fusion. The contact stated that while driving 55 mph, the electric power steering failed, and the steering wheel stiffened up and became difficult to steer. Check power steering now and advanced track warning lights were illuminated. The vehicle was taken to the dealer and the power steering was repaired in 2019, under an unknown recall however, the failure recurred. The vehicle was then taken to another dealer Courtesy Motor (3100 Pleasant Valley Blvd, Altoona, PA 16602) and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that a recall repair was only performed one time free of charge. The failure mileage was 129,000. Vin was unavailable. THE CONSUMER STATED THE POWER STEERING FAILED 4 TIMES. REPAIR ATTEMPTS WERE MADE BUT, THE FAILURE PERSISTED.

I received a Recall Notice 21S12/NHTSA 21V-158 in April 2021 and to date July 26, 2021, the problem still has not been corrected. I feel my life is in danger every time I drive my vehicle. I am requesting that this dangerous vehicle impairment be handled as an emergency and greater effort be made to locate the needed parts. Thank You, Regina F. Smith, owner

A recall was issued in 2015..15S18.. It seems my Vin number isn't included in the recall because it was manufactured in New Mexico. My power steering at 70 mph goes out without any warning. The above recall is exactly what's happening with my vehicle. Now I am obligated to pay 2k to fix a manufacturing flaw. This is a huge saftey issue to be on the road and while your driving your power steering goes out. I am asking for further investigation as my car is a 2012 Ford Fusion with the same problem you issued a recall for. I can be reached at [XXX]. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I received a notice from you regarding a recall for the airbag in our car on 2/23/21. To date I have not been able to get the airbag replaced and it is now 7/12/21. It doesn't seem right that we have been driving a car that has unsafe airbags for the past 5 months. Is there anything you can do to get this situation resolved? Thank you for your attention to this dangerous situation.

A few weeks ago I went to slow to a stop at the end of my driveway at approximately 5mph. My brake pedal dropped to the floor and i had to repress on the brake pedal to come to a complete stop. It continued working properly for a week or so when it happened again. The same week I was backing out of another driveway slightly down hill and attempted to come to a complete stop to look for traffic. Luckily there was none because my stopping distance was around 12 ft or so going maybe 3mph with the brakes completely pressed. I have since had my brake pads changed and all other components checked and was told were working properly. Now my stopping distance at 10mph is at least 3-4ft. I am too afraid to drive my vehicle at higher speeds on any road due to the stopping distance issues.

Over the past few days driver side door would not open from the inside of the vehicle. Rolling down the window and opening the door from the outside is the only option in opening the driver side car door. This is a safety concern as if I were ever in need to exit the vehicle in an emergency manner I can not easily or quickly get out of the car we’re under water, on fire, etc. My vehicle is not the only vehicle that is having this issue, I have heard reports from mechanics, other Ford Fusion Drivers, and personal experience that Ford Fusions from about 2006-2013 are having this issue. The issue needs to be addressed for safety concerns and is only happening on the drivers side door.

Unknown Front driver side tire came off the car causing the vehicle to crash into a wall passenger side airbag malfunction Thankfully my girlfriend had the seat all the way to the back and was laying down when the accident occurred. Idk what would've happened if she seating down correctly. The car was unrepairible.

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the vehicle lost power steering assist and the vehicle became difficult to steer. The contact stated that the traction control warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with the power steering needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 15V340000 (Steering). The manufacturer was informed of the failure and referred the contact to the NHTSA. The failure mileage was approximately 118,000.

While Driving my 2012 Ford Fusion like any other day… As approaching a 4-way intersection my traffic light was changing to red. When I went to stop using my brakes, my car would not stop at all and went completely through the intersection, and oncoming cars at each directions we’re coming towards me and my children. The brakes were as if they were not there and went completely to the floor and would not or did not stop my car at all. After several times pumping the brakes and strongly engaging in pulling the emergency brake numerous times I finally got my car to somewhat stop. This was the scariest thing I have ever experienced. Most definitely the most dangerous thing I have ever experienced my entire life for myself and my young children. We are truly lucky to be alive from these brakes completely, and unexpectedly spur of the moment going out! No warning!!! Models 2006-2010 Ford Fusions have a recall on this same exact brake system and have the same exact problem with the braking system unexpectedly and dangerously going out!!! Please get the recall extended on past 2010 and include 2011 and 2012 Ford Fusions!!! As they have the same exact braking systems!!!

Power steering unit is faulting. A recall exist on the make and model but not on my VIN#. Was at Ford dealer two weeks ago for a message that read "service power steering soon" and they were unable to find issue. Now Power steering is locked up and message " POWER STEERING ASSIST FAULT" appears. When you turn the car off and back on the message disappears and steering moves.

I recently bought this car and one morning I get up and the power steering assist fault indicator warning light and a chime sound was flashing in my dashboard. I have family and a busy life style which is putting them and myself in danger. I have a appointment with Timpton Ford on the 22nd of June 2021 for this issue. Also not even 3 days later my car would not stay cranked due to the fuel pump I would turn the key over it would start and a few seconds later it would die. I need to know if my car can be fixed.

1) Brake Hydraulic Control Unit (HCU) failure. Dealership removed and replaced HCU assembly and ABS module. All parts retained by Dealer. 2) HCU brake failure made stopping very difficult and slow to stop. Dealer recommended not driving until repaired. 3) Dealer confirmed HCU failure with computer code analysis. 4) HCU and effected parts not inspected by anyone other than Dealer. 4) numerous red ABS and brake warning lights upon backing out of garage to street. I shut the engine off and restart in the hope of correction, to no avail. Problem re-occurred. Vehicle could be stopped but with difficulty -- slow to stop and hard to stop. Dealer replaced HCU assembly and ABS module and added PM1C brake fluid (DOT3), This HCU failure apparently has been a problem in Ford Fusion and other Ford vehicles (see Safety Recall 19S54 -Anti-Lock Brake System Hydraulic Control Unit Valve Function -- 2006-2010 Ford & Lincoln Mercury). It doesn't look like the problem has been resolved. Note that brake fluid used is DOT 3 and not the NTSB recommended remedy DOT 4 brake fluid

UNKNOWN One day I was driving my car like normal, I stopped and parked it and a message saying "Service Power Steering Now" popped Up. I immediately lost all power steering.

Driver side door handle from interior failed and no longer works. Live in South Florida and believe heat caused plastic component to break. Unable to exit vehicle unless use 2 hands...one to pull back on locking mechanism and other hand on door handle. Internet search shows common issue with 2006-2012 Ford Fusion models. Many state they roll down window and pull exterior door handle to exit vehicle. Seems like safety hazard if one needs to exit vehicle in a hurry.

The contact owns a 2012 Ford Fusion. The contact stated while entering and starting the vehicle, a message appeared on the screen which stated that the power steering assist was disabled. The contact attempted to reverse out of the drive way however, the steering wheel failed to turn. The contact shifted the vehicle backed into park. The local dealer was contacted about the failure however, the dealer was unable to inspect the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 156,000.

Recently purchased a 2012 Ford Fusion SEL 3.0 6 cylinder car and the power steering assist fault indicator light was on and its really hard to turn my steering wheel due to the power steering going on its messed up my front end alignment and now my AC doesn't work. I need this fixed and I have paperwork stating that NHTSA RECALL for my year model vehicle will be free of charge to repair it. I really need my car fixed I threw my should out of place due to the hard steering

The contact owns a 2012 Ford Fusion. The contact stated that while reversing, the electric power steering failed and the steering wheel ceased. The failure occurred on three separate occasions. The dealer was not made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and the contact was informed that the Vin was not under recall. The failure mileage was approximately 52,000.

Power steering service now light came on driving away from my neighborhood and started making a loud noise on right front wheel of car, pulled over to see if I had a flat and did not. Turned around and went back home so I wouldn’t get stuck somewhere or wreck. While driving to the shop to get it looked at the power steering failed and could barely turn the wheel. This could have resulted in a wreck. The shop confirmed the power steering is out on the car again! Power steering sensor was recently replaced after wreck therefore it shouldn’t be going out a month later.

Passenger side door openned while driving. Passenger could have been exposed. Vehicle next to car could have been damaged. The vehicle is being taken to the dealer for another safety recall.

Power Steering stopped working for third time in last four years. It makes the vehicle difficult to drive.

The contact owns a 2012 Ford Fusion. The contact stated while driving 30 mph, the electric power steering failed and the steering wheel became firm. The dealer was made aware of the failure and informed the contact that the electronic steering rack had failed. The vehicle was not taken to be diagnosed nor repaired. The contact performed a self-diagnosis. The manufacturer was not made aware of the failure. The failure mileage was 117,000.

Power steering service suddenly appeared on dashboard, and loud noise were heard when I turned the steering wheel. Please help me what to do since since there is a power steering wheel recall on Ford Fusion Hybrid 2012. Thank you.