Page 52 of 103 · complaints 2,551–2,600 of 5,131

2010 Ford Fusion complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Vehicle Speed Control
Filed Jul 22, 201640,000 milesIL

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE CONTROL BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ACCELERATOR PEDAL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

Wheels
Filed Jul 20, 201654,300 milesCA

I PURCHASED THE VEHICLE IN DEC 2010. A RECALL NOTICE IN JAN. 2012 STATED "THE WHEEL STUDS ON YOUR VEHICLE MAY FRACTURE." WHEN I BROUGHT THE CAR IN FOR THAT RECALL IN APRIL 2012, THE DEALERSHIP REPLACED ONE BROKEN WHEEL STUD BUT DIDN'T INDICATE WHICH WHEEL. IN APRIL 2013, A WHEEL STUD ON THE FRONT DRIVER'S SIDE BROKE AND THE DEALERSHIP REPLACED IT NOTING THE RECALL. IN JUNE 2016, A WHEEL STUD ON THE FRONT PASSENGER SIDE BROKE. NOW FORD IS CLAIMING THAT THE WHEEL STUDS WERE NOT RECALLED AND REFUSED TO COVER THE REPAIR COSTS EVEN THOUGH THE 2012 LETTER OPENS WITH THAT REMARK. THE FORD REPRESENTATIVE ACKNOWLEDGED THAT IT IS RARE THAT WHEEL STUDS BREAK WHICH LEADS ME TO BELIEVE THAT THERE IS A MANUFACTURING DEFECT IN THE STUDS ON MY VEHICLE. I HAVE NOT HAD THIS PROBLEM ON ANY PREVIOUS VEHICLES THAT I'VE OWNED AND HAVE NOT CHANGED MY MANNER OF MAINTENANCE SO I DO NOT BELIEVE MY ACTIONS ARE CAUSING THE STUDS TO BREAK. HAVING EXPERIENCED THREE WHEEL STUD FAILURES IN FIVE YEARS, IT APPEARS THAT THE WHEEL STUDS WERE NOT RELIABLY MANUFACTURED, HAVE AN INCREASED RISK OF BREAKING UNDER NORMAL CONDITIONS, AND POSE A SAFETY RISK FROM POSSIBLE WHEEL SEPARATION.

Steering
Filed Jul 20, 201669,000 milesMI

THE ELECTRONIC POWER STEERING FAILS, REQUIRING THE VEHICLE TO BE SHUT OFF IN ORDER TO RESET IT. THE VEHICLE WAS STATIONARY.

Wheels › Lugs/Nuts/Bolts/Studs
Filed Jul 20, 201689,500 milesVA

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE WHEEL LUG STUDS FRACTURED ON BOTH FRONT WHEELS OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND PURCHASED PARTS TO REPAIR THE VEHICLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT FELT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 89,500.

Engine
Filed Jul 19, 201658,000 milesNY

WHEN VEHICLE IS STATIONARY THROTTLE DECREASES TO BELOW 500 RPM, AND SOMETIMES STALLS. TRANSMISSION AND ENGINE CHECK COME IN INTERMITTENTLY. FORD AWARE OF THE THROTTLE BODY AND ACCELERATOR PROBLEM BUT WON'T FIX IT UNTIL BROKEN. TOOK IT TO DEALERSHIP AND PAID $125 FOR DIAGNOSTIC BUT THEY TOLD ME THERE IS NO PROBLEM. I CALLED FORD AND THEY JUST REFERRED ME BACK TO THE DEALERSHIP STATING THEY ARE AWARE OF THE PROBLEM BUT WON'T FIX IT UNTIL IT IS BROKEN. PLEASE HELP, I CAN'T DRIVE THE CAR DUE TO THE SAFETY CONCERN.

Steering
Filed Jul 18, 2016120,000 milesWI

POWER STEERING RECALL - RECEIVING "POWER STEERING ASSIST FAULT". WHEN IN PARK AND PUTTING VEHCILE INTO DRIVE, WE'RE GETTING THE FAULT MESSAGE. IT IS MY UNDERSTANDING THERE IS THE SAME RECALL FOR 2011 FORD FUSIONS. WE HAVE 2010 FORD FUSION. WE ARE NOW DOWN ONE VEHICLE AS WE WERE TOLD IT WILL BE $2,500 TO REPAIR.

Structure › Body
Filed Jul 17, 2016GA

MY 2010 FORD FUSION DRIVERS DOOR HANDLE BROKE FROM THE INSIDE

Engine
Filed Jul 15, 201640,000 milesNY

ENGINE STALLS/SHUTS DOWN WHILE DRIVING. CHECK ENGINE LIGHT CAME ON. ALARM P2111 CAME UP. THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. MY VEHICLE STALLED WHILE TURNING LEFT WITH ONCOMING TRAFFIC. IT DID THIS 3 TIMES WHILE DRIVING HOME FROM WORK. THIS IS AN INTERMITTENT ISSUE. I TAKE IT TO THE DEALER, THEY ADJUST, IT WORKS FOR A WHILE, THEN OCCURS AGAIN. THIS IS A VERY DANGEROUS PROBLEM.

Steering
Filed Jul 14, 2016130,000 milesOH

TWICE NOW A POWER STEARING ASSIST FAULT HAS APPEARED ON THE DASH. WHEN THIS HAPPENS, THE VEHICLE BECOMES UN-STEERABLE. THIS IS VERY DANGEROUS, AND HAS MANY COMPLAINTS FILED ALREADY. THIS HAPPENS IN MOTION, UNDER NORMAL DRIVING CONDITIONS.

Steering
Filed Jul 14, 2016129,000 milesMI

I HAVE A CUSTOMER WITH A 2010 FUSION THAT HAS A FAILED STEERING RACK,NOT INCLUDED IN RECALL SINCE IT IS NOT BETWEEN 2011 AND 2016.CUSTOMER NARROWLY MISSED RAMMING INTO MY SHOP BECAUSE WAS UNABLE TO STEER.WE CALLED DEALER AND FOMOCO AND WAS TOLD THEY COULD NOT DO ANYTHING EVEN THOUGH THIS IS A SERIOUS SAFETY ISSUE.THERE IS CURRENTLY A CLASS ACTION LAWSUIT INVOLVING THESE CARS AND PEOPLE HAVE BEEN HURT.THE REPAIR IS 1600 DOLLARS AT MY SHOP AND OVER 2000 DOLLARS AT THE DEALERSHIP. I THINK I'M GOING TO GO THE LOCAL NEWS MEDIA AND SEE IF THEY CAN HELP-DO YOU HAVE ANY RECOURSE? MY NAME IS [XXX] -OWNER OF L&S AUTOMOTIVE INC. MY PHONE NUMBER IS [XXX].THE CUSTOMERS NAME IS [XXX] AND HER PHONE IS [XXX].PLEASE SEE IF YOU CAN INVESTIGATE THIS CASE, THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Steering
Filed Jul 13, 2016110,000 milesWV

I WAS DRIVING ON INTERSTATE 77 SOUTH JUST BEFORE EDENS FORK EXIT , CHARLESTON WV 25312. THE ROAD WAS DOWNHILL AND CURVED TO THE LEFT. WITHOUT ANY SIGN OF TROUBLE THE STEERING WHEEL JERKED TO THE RIGHT I HAD TEMPORARILY LOST CONTROL OF VEHICLE WHICH MADE THE CAR SWERVE OFF ROAD AND HEADED TOWARD CONCRETE DRAINAGE DITCH AND OFF INTERSTATE INTO THE WOODS. I WAS LUCKY I GOT BOTH HANDS ON STEERING WHEEL AND HAVING LOST THE POWER STEERING WAS DRIVING MANUALLY SO TO SPEAK WAS ABLE TO GET CAR TURNED PARTIALLY SIDEWAYS AND SLID IN THE GRAVEL INTO THE CONCRETE DRAINAGE DITCH WHICH WAS WELL ENOUGH BEVELED TO ALLOW ME TO SLOWLY SLIDE INTO THE DITCH, WHERE MY CAR CAME TO A STOP. I WAS TRAVELING IN THE RIGHT CRUISING LANE SO NOTHING WAS TO MY RIGHT. HAD I BEEN IN THE PASSING LANE AND PASSING TRAFFIC I WOULD HAVE ENDED UP CAUSING AN ACCIDENT, NO DOUBT IN MY MIND. I HAVE FOUND OUT THAT THERE HAS BEEN A RECALL OF THE 2011-12 FORD FUSIONS BECAUSE OF THE FAILURE OF THE ELECTRIC MOTOR THAT WERE PLACED INTO THOSE FUSIONS TO POWER ASSIST THE STEERING. I HAVE SINCE LEARNED THAT SOME IF NOT ALL OF THE 2010 FORD FUSIONS HAVE THE SAME STEERING MECHANISM AS THE 2011 AND 2012 FORD FUSIONS. I DO KNOW THAT IF YOU ORDER THE COMPLETE RACK AND PINION UNIT FOR 2010 FORD FUSION IT IS THE SAME REPLACEMENT AS THE 2011 AND 2012 USES. SO I WOULD LIKE TO FILE MY OWN COMPLAINT ABOUT MY EXPERIENCE WITH THE POWER ASSIST STEERING MECHANISM ON MY 2010 FORD FUSION. I THINK THE 2010 FORD FUSION SHOULD INCLUDED ON THE RECA

Unknown or Other
Filed Jul 12, 2016AR

2010 FORD FUSION. CONSUMER WRITES IN REGARDS TO NO FURTHER COMMUNICATION FROM DEALERSHIP ON REPLACEMENT PARTS TO REPAIR RECALL. *SMD

Steering
Filed Jul 12, 201672,669 milesMS

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,669. THE VIN WAS NOT PROVIDED.

Engine
Filed Jul 12, 201654,300 milesCA

WATER PUMP IN MY 2010 FORD FUSION SPORT (3.5 LITER V6 ENGINE) FAILED, CAUSING SEVERE ENGINE DAMAGE AND SUDDEN OVERHEATING. THE VEHICLE WAS IN MOTION ON A CITY STREET WHEN I NOTICED THE TEMPERATURE GAUGE RISING QUICKLY TO THE TOP. I HAD TO PULL OVER IMMEDIATELY. THE CAR ONLY HAD 54,000 MILES ON THE ODOMETER AND HAD BEEN WELL MAINTAINED WITH DOCUMENTED REGULAR OIL CHANGES AND PERIODIC MAINTENANCE PERFORMED AT THE DEALERSHIP.

Steering
Filed Jul 11, 2016134,236 milesMA

WAS DRIVING CAR AND POWER STEERING JUST QUIT WORKING THIS IS VERY DANGEROUS!!!!. HAD TO HAVE CAR TOWED.

Electrical System
Filed Jul 11, 201688,098 milesNY

CAR LOOSES POWER AND THE CHECK ENGINE AND TRANSMITION LIGHT COMES ON CAR WHILE DRIVING AT LOW RPMS WHILE DRIVING ON CITY STREETS . HAD TO PULL OVER AND SHUT OFF CAR AND RESTART IN ORDER TO DRIVE HOME . HAD COMPUTER SYSTEM SCANED AND A P2119 CODE COMES UP FOR THROTTLE BODY . JUST HAD CAR IN FOR A 15S34 RECALL PURGE VALVE ASSY AND HAS BEEN DOING THIS SINCE . CLEARED CODE AND FOR A COUPE OF DAYS ITS FINE THEN IT STARTS ALL OVER AGIN

Unknown or Other
Filed Jul 10, 201682,000 milesOH

THE DRIVERS SIDE SUN VISOR BECOMES LOOSE AND FALLS DOWN IN MY DRIVERS VIEW WITHOUT ME EVEN PULLING IT DOWN WHILE I AM DRIVING.THIS ALSO HAPPENS ONCE IN A WHILE ON THE PASSENGER SIDE TOO. THIS HAPPENS AS THE CAR IS IN MOTION USUALLY ON THE HIGHWAY BUT HAS HAPPENED ON CITY STREETS AS WELL. THIS HAPPENS A COUPLE OF TIMES A WEEK.

Steering
Filed Jul 8, 2016110,000 milesMI

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE OPERATING THE VEHICLE AT VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR ASSEMBLY WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE STEERING GEAR ASSEMBLY WAS REPLACED A SECOND TIME IN AUGUST OF 2014, BUT THE FAILURE RECURRED IN JULY OF 2016. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

Steering
Filed Jul 8, 2016120,000 milesAR

POWER STEERING ASSIST FAULT APPEARED ON DASH AND THEN CAR LOST POWER STEERING.

Wheels
Filed Jul 7, 201696,000 milesCA

FOLLOWING THE REPAIR IN ACCORDANCE WITH A 2011 RECALL ON THE WHEEL LUGS, THE LUGS CONTINUE TO BREAK OFF THE WHEELS. THE TIMES I HAVE NOTICED IT HAPPENING I WAS TURNING AT A SLOW SPEED IN OR OUT OF A DRIVEWAY. IT SEEMS TO CAUSE STRESS ON THE LUGS WHEN I TURN THE WHEEL. LAST TIME IT HAPPENED I HEARD A POP AND THEN THE NEXT TIME I PULLED OUT OF A PARKING LOT I HEARD IT AGAIN AND A LUG HAD FALLEN OFF. THIS HAS HAPPENED AT LEAST FOUR TIMES SINCE THE ORIGINAL RECALL REPAIR.

Wheels
Filed Jul 6, 2016115,380 milesVA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE VEHICLE WAS TAKEN TO HAVE THE TWO FRONT TIRES REPLACED, THE STUD ON THE FRONT DRIVER SIDE WHEEL WAS FRACTURED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED FOR THE SAME FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,380.

Steering
Filed Jul 6, 201685,000 milesNC

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE TURNING THE VEHICLE, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Engine
Filed Jul 5, 201684,000 milesNC

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTERWARDS, THE THROTTLE BODY AND TRANSMISSION WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ON THE HIGHWAY WHEN THE VEHICLE STALLED. THE CONTACT WAS ABLE TO DRIVE AFTER RESTARTING THE VEHICLE. THE DEALER WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES SINCE THE FIRST FAILURE. THE CONTACT NOTIFIED ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS 84,000.

Air Bags
Filed Jun 30, 201692,000 milesNC

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. THE VIN WAS UNAVAILABLE.

Vehicle Speed Control
Filed Jun 30, 201670,180 milesTX

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE THE VEHICLE WAS STOPPED AT AN INTERSECTION, IT LOST POWER WHILE ATTEMPTING TO ACCELERATE. THE VEHICLE ROLLED AS IF IT WERE SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY ASSEMBLY FAILED AND NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,180.

Fuel/Propulsion System
Filed Jun 29, 2016TX

MY SON WAS DRIVING ON THE INTERSTATE WHEN ALL OF A SUDDEN THE CAR LOST POWER AND HE COULD NOT ACCELERATE. HE HAD TO CROSS LANES TO PULL OVER TO THE SHOULDER. TURNED THE CAR OFF AND THEN RESTARTED. CAR RAN OKAY. I CALLED FORD AFTER THIS HAPPENED TWICE. THEY INFORMED ME THAT THE CAR WAS OVER THE MILEAGE ALLOWED AND WAS NOT COVERED. THEY SAID THEY SENT OUT A CSP#13N03. I DID NOT RECEIVE THIS LETTER. I THINK THAT THIS SHOULD BE A SAFETY RECALL AND NOT JUST A BULLETIN. HE ALMOST GOT HIT BOTH TIMES WHEN THIS HAPPENED.

Service Brakes
Filed Jun 29, 201630,000 milesNY

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO OPERATE NORMALLY. THE CONTACT STATED THAT THE BRAKE PEDAL WAS VERY HARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. THE VIN WAS UNAVAILABLE.

Service Brakes
Filed Jun 29, 201627,000 milesNY

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE BRAKES FAILED TO ENGAGE TWICE WHILE IN A RESIDENTIAL DRIVEWAY. THE FAILURE ALSO OCCURRED WHILE DRIVING APPROXIMATELY 20 MPH AND THE BRAKE PEDAL DID NOT FULLY FUNCTION WITHOUT BEING PUMPED AND APPLYING PRESSURE. THE FAILURE WAS REPORTED TO THE MANUFACTURER AND THE CONTACT WAS TO SCHEDULE A REPAIR APPOINTMENT WITH THE DEALER TO DETERMINE A REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. UPDATED 08/22/17*LJ *CN

Engine
Filed Jun 26, 201661,000 milesNY

DRIVING ON HIGHWAY AND CAR JUST LOST POWER. WRENCH LIGHT CAME ON. COULD ONLY DRIVE ABOUT 5 MPH. CAR WAS SHAKING/ CHUGGING AS I TRIED TO GIVE SOME GAS. SHUT CAR OFF AND WAITED 5 MINUTES AND CAR RAN GOOD. HAPPENED AGAIN ABOUT HALF HOUR LATER. THIS HAPPENS ABOUT ONCE EVERY MONTH WITH THE CAR BUT THIS IS THE FIRST TIME WHILE HIGHWAY DRIVING. VERY DANGEROUS. USUALLY HAPPENS AT LOWER SPEEDS BUT THIS TIME I WAS GOING ABOUT 30 MPH (COASTING) AND WENT TO GIVE IT SOME GAS AND SUDDENLY THE ENGINE HAD NO POWER. WHENEVER THIS HAPPENED PREVIOUSLY, I WOULD RESTART THE ENGINE . IT WOULD REV IN NEUTRAL OK, BUT IF YOU PUT IT IN DRIVE, THE WRENCH LIGHT WOULD COME ON AGAIN AND YOU WOULD HAVE NO POWER. IF YOU LET THE CAR REST FOR A MINUTE OR TWO BEFORE RE-STARTING CHANCES ARE YOUR OK.

Fuel/Propulsion System
Filed Jun 26, 2016IN

FUEL CAP CODES, EMISSION CONTROL CODES AND THROTTLE ACTUATOR CONTROL CODE ARE NOW ON ALL THE TIME. I HAD TAKEN IT BACK TO FORD, BUT LIGHT HAD WENT OUT AT THE TIME. I WAS TOLD THAT THE CODES DO NOT LOG IN ECM. I WAS TOLD THEY COULD HOOK UP EQUIPMENT, THERE WOULD BE NO CODES AND THE COST $90.00. I LEFT. ON A SHORT TRIP THIS WEEKEND WE HAD PROBLEMS WITH ALL CODES STAYING ON AND NEW ONE FOR THROTTLE WHEN CRUISE WOULD NOT SET. I STOPPED AT AUTOZONE AND THEY COULD PRINT OUT STORED CODES. THEY ARE P0455, P0457,P2119. THEY HAVE PERFORMED AND THROTTLE RECALL ONCE AND I HAVE A LETTER FROM FORD ABOUT A RECALL, BUT NO RESPONSE AS OF YET. AS OF TODAY THE DASH SERVICE WRENCH HAS RESET. THE PROBLEMS START OVER A YEAR AGO ON TRIPS TO FLA. BUT LIGHTS ALWAYS SEAMED TO RESET AFTER SEVERAL KEY RECYCLES. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Vehicle Speed Control
Filed Jun 25, 201678,000 milesMI

WILL APPROACHING A STOP LIGHT ON GODDARD AND FORT ST. CAR ACCELERATED WHILE MY FOOT WAS ON THE BRAKE STARTED ACROSS FORT ST AGAINST RED LIGHT WHILE I WASH PLAYING DODGEM CARD ONLY WAY TO STOP CAR WAS TO SLAM IT IN PARK AND TURN IT OFF THIS IS THE SECOND TIME THIS HAS HAPPENED THE FIRST TIME I STARTED CAR AND MOTOR RACING TURNED OFF TO STOP.

Steering
Filed Jun 25, 201690,000 milesAZ

POWER STEERING ON THE CAR WENT OUT ALL OF A SUDDEN AND THE WHEEL COULD NOT BE TURNED AT ALL. A WARNING SAYING SERVICE ADVANCETRAC CAME ON. THIS ALMOST CAUSED AN ACCIDENT!

Steering
Filed Jun 25, 2016170,000 milesGA

TWO YEARS LATER I WAS STOPPED AT A 3 WAY STOP MAKING A LEFT HAND TURN AT A MIDDLE SCHOOL FOOTBALL FIELD. AS I WAS MAKING MY TURN MY CAR WOULD NOT MAKE THE TURN. MY CAR WENT STRAIGHT AND LUCKILY THERE WAS NO ONE THERE. THE GROUND WAS LEVEL OR MY CAR WOULD HAVE BEEN DAMAGED. I HAD NO STEERING OR BRAKES AND I THOUGHT MY CAR HAD WENT DEAD. WHEN I TRIED TO RESTART THE CAR I REALIZED MY CAR WAS RUNNING AND BELLS WERE CHIMING ALONG WITH ADVANCE TRAC POWER STEERING FAILURE. I HAD NO WARNING WHATSOEVER. THIS WAS IN APRIL 2015. ALMOST $2000.00 DOLLARS TO REPAIR. GUESS WHAT HAPPENS 1 YEAR LATER WHILE I AM DRIVING DOWN THE ROAD. THERE ARE STATE PRISONERS SLOWING TRAFFIC WHEN MY POWER STEERING GOES OUT AGAIN WITH NO WARNING WHATSOEVER. WHEN I CALLED THE DEALERSHIP THAT DID THE REPAIR I WAS TOLD THERE WAS A WARRNATY ON PARTS BUT I WOULD HAVE TO PAY LABOR. AFTER CONTACTING FORD I WAS TOLD THAT PARTS AND LABOR WERE BOTH COVERED. I WILL TAKE IT TO ANOTHER DEALERSHIP TO GET THE REPAIR. WHEN I THINK ABOUT DRIVING CROSS COUNTRY WITH OUR 3 GRANDCHILDREN AND THINK ABOUT THIS HAPPENING ON THE CURVY MOUNTAIN ROADS IT TERRIFIES ME. I AM DISGUSTED WITH FORD. THEY SHOULD HAVE A RECALL ON THIS YEAR MODEL CAR JUST LIKE THEY DID THE OTHER YEARS. I AM TIRED OF HAVING THIS CAR IN THE SHOP WITH ALL THE MAJOR REPAIRS. I DO HAVE REPAIR RECORDS THEY ARE NOT WITH ME AT THE MOMENT.

Engine
Filed Jun 25, 2016100,000 milesGA

WE PURCHASED THE CAR USED IN 2013 AND HAD TO HAVE A MOTOR PUT IN 3 DAYS AFTER PURCHASING. THE ENGINE LIGHT CAME ON AND WE TOOK IMMEDIATELY TO A MECHANIC AND THE MOTOR WAS REPLACED.

Power Train
Filed Jun 23, 201674,000 milesHI

THROTTLE BODY ACCELERATOR. STARTED THE VEHICLE, ENGINE AND WRENCH LIGHT ON. CAR ACCELERATION WAS JERKY, ALMOST STALLED, AND UNDERPOWERED. INTERNET STATES THIS IS A COMMON PROBLEM, BUT NO RECALL.

Power Train
Filed Jun 23, 2016HI

REPORTED MY FORD FUSION ELECTRONIC THROTTLE BODY ISSUE YESTERDAY. LOST POWER WHILE DRIVING IN RUSH HOUR TRAFFIC ON THE FREEWAY - TERRIFYING EXERIENCE. IT IS FIELD SERVICE ACTION 13N03. TOOK TO DEALERSHIP TODAY AND THEY CAN'T DIAGNOSE BECAUSE THE WRENCH LIGHT IS NOT ON RIGHT NOW. READING POST, OTHER OWNERS STATE LIGHT GOES ON AND OFF UNTIL CAR IS DRIVABLE. MY CAR JUST STARTED ACTING UP, BUT I CAN'T GET IT FIXED SINCE IT IS NOT A RECALL. THIS CAR IS UNSAFE TO DRIVE. I'VE ATTACHED MY CONVERSATION WITH FORD CUSTOMER SERVICE CHAT.

Power Train
Filed Jun 20, 20165,000 milesMI

SINCE THE RECALL WAS DONE, MY POWERTRAIN HAS NOT RAN RIGHT. I DON'T KNOW IF THIS THE PROBLEM, BUT I DIDN'T HAVE THE PROBLEMS UNTIL AFTERWARDS. PROBLEM STARTS IN THE MORNING.

Electrical System
Filed Jun 20, 201699,000 milesGA

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE DOWN BUTTON WAS DEPRESSED ON THE FRONT DRIVER'S SIDE WINDOW, THE WINDOW FAILED TO ROLL DOWN. THE CONTACT ALSO STATED THAT THE FRONT DRIVER'S SIDE DOOR FAILED TO OPEN FROM THE INSIDE. THE CONTACT HAD TO EXIT THE VEHICLE FROM THE FRONT PASSENGER SIDE DOOR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000. THE VIN WAS UNAVAILABLE.

SteeringCrash
Filed Jun 20, 201698,873 milesTX

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 20 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL COMPLETELY SEIZED. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A CONCRETE EDGE. THE PASSENGER SIDE DOOR AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,873.

Fuel/Propulsion System
Filed Jun 19, 201672,000 milesTX

STALLS IN TRAFFIC, GOES INTO "LIMP" MODE OR SHUTS DOWN COMPLETELY. GOOGLE SAYS ETB PROBLEM THAT DESCRIBES THE ISSUE EXACTLY.

Steering
Filed Jun 17, 201690,000 milesCA

LUCKILY I WAS IN A PARKING LOT PREPARING TO LEAVE INSTEAD OF ON THE ROAD LIKE SOME OF THE PEOPLE I'VE READ ABOUT. I PUT THE CAR IN REVERSE AND COULDN'T TURN THE WHEEL WITHOUT GREAT EFFORT. I HAD TO STRAIN TO GET THE CAR HOME. WHY ISN'T THIS PART OF THE RECALL? IT'S ABSOLUTELY RIDICULOUS THAT FORD CAN SELL CARS THEY KNOW ARE DEFECTIVE. I CAN IN NO WAY AFFORD THE $1000+ IT'LL COST TO FIX A MISTAKE THEY ALREADY KNEW WAS THERE. FORD IS HORRIFIC. IS THERE ANY WONDER WHY PEOPLE BUY IMPORTS?

Fuel/Propulsion System
Filed Jun 16, 201678,000 milesTX

THROTTLE BODY FAILURE. A KNOWN HIGH FAILURE ITEM WHICH FORD HAS IGNORED. CAR WENT INTO LIMP MODE WHILE ON THE FREEWAY AT 75 MPH, ABLE TO MAINTAIN 40 MPH WITH BARRICADES PREVENTING GETTING TO A SAFE LOCATION. THIS IS A SAFETY ISSUE! AT A MINIMUM FORD SHOULD NOTIFY ALL OWNERS THIS IS AN ISSUE VERY LIKELY TO HAPPEN AND SHOULD BE INSPECTED BY FORD. THE SERVICE WRITER KNEW EXACTLY WHAT IT WAS WHEN I DROPPED THE CAR OFF, SEEN IT MANY TIMES.

Fuel/Propulsion System
Filed Jun 15, 201681,400 milesKY

MY 2010 FORD FUSION SUDDENLY LOST POWER WHEN ACCELERATING TO GET ON THE HIGHWAY. IT WAS DURING A BUSY TIME AND WAS VERY DANGEROUS. THE CAR WENT TO LIMP MODE. I TOOK THE CAR TO THE DEALER AND THEY TOLD ME IT WAS NOT COVERED BY THE EXTENDED WARRANTY I HAVE. THEY DID ACKNOWLEDGE THAT THIS WAS A COMMON ISSUE, SO MUCH THAT THE TECH KNEW THE PART NUMBER OFF THE TOP OF HIS HEAD.

Structure › Body
Filed Jun 13, 201686,000 milesMD

THE INTERIOD DRIVER'S DOOR LATCH HAS STOPPED WORKING. I CANNOT OPEN THE DOOR FROM THE INSIDE.I CAN PULL THE LATCH HANDLE, BUT NOTHING HAPPENS. I HAVE TO ROLL DOWN THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE. MY 2010 FUSION HAS 86,000 MILES.THIS IS A MAJOR SAFETY CONCERN IN THAT I AM BASICALLY TRAPPED INSIDE THE VEHICLE.

Power Train
Filed Jun 13, 201646,900 milesOK

VEHICLE LOSES ACCELERATION A WRENCH ILLUMINATES ON THE DASH AND I HAVE BOTH P2111 AND P2112 TROUBLE CODES WITH A CHECK ENGINE LIGHT ON. AT HIGHWAY SPEED THE VEHICLE HAD TO COAST TO THE SIDE AND BE RESTARTED IN ORDER TO ACCELERATE. 2010 FORD FUSION HYBRID WITH 46,900 MILES ON IT.

Steering
Filed Jun 9, 2016149,000 milesPA

THE LOW TIRE PRESSURE LIGHT CAME ON AND THE MY SERVICE POWER STEERING LIGHT CAME ON WHEN I WAS DRIVING DOWN A ROAD WENT TO MAKE A TURN AND IT BECAME HARD TO TURN MY VEHICLE......TOOK IT TO THE FORD GARAGE AND THEY SAID IT GAVE THEM LIKE 4 OR 5 CODES

Fuel/Propulsion System
Filed Jun 8, 201665,500 milesCA

WHILE DRIVING AT HIGHWAY SPEEDS MY VEHICLE LOST POWER (I.E. THE ENGINE AND ELECTRONICS STAYED ACTIVE, HOWEVER MY ACCELERATOR NO LONGER WAS OPERABLE). I COASTED TO THE SIDE OF THE ROAD AND MY ENGINE BEGAN TO OPERATE IN A ROUGH MANNER. I ALSO NOTICED THAT MY RPM INDICATOR WAS BOUNCING ERRATICALLY FROM LOW TO ABOUT HALF WAY ALONG THE DIAL. MY CHECK ENGINE LIGHT ALSO ILLUMINATED. I SHUT THE VEHICLE DOWN AND IMMEDIATELY TURNED IT BACK ON AND OPERATION WAS RESTORED.

Steering
Filed Jun 7, 2016110,000 milesMI

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE STEERING WHEEL FAILED AND THE POWER STEERING ASSIST FAILED TO ENGAGE, WHICH MADE THE STEERING WHEEL DIFFICULT TO TURN. THE DEALER WAS UNABLE TO PERFORM A DIAGNOSTIC BECAUSE THE FAILURE WAS INTERMITTENT. THE STEERING WHEEL NORMALLY RETURNED TO NORMAL ON ITS OWN AFTER A FEW MINUTES. THERE WAS NO WARNING INDICATOR ILLUMINATED WHEN THE FAILURE OCCURRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 110,000.

Unknown or Other
Filed Jun 6, 201680,000 milesMI

I WAS DRIVING MY KIDS TO SCHOOL. WHEN I STEPPED ON THE GAS THEY CAR WOULDN'T GO. WHEN IT FINALLY DID IT WAS DELAYED AND WOULDN'T EXCELERATE QUICK, AND I COULDN'T DRIVE FAST HAND ABOUT 25 MPH

Steering
Filed Jun 6, 201683,000 milesCA

SERVICE LIGHT WENT ON FOR THE STEERING WHEEL WHILE I WAS DRIVING ON THE ROAD LOST ALL STEERING POWER. LUCKILY I WAS IN THE MIDDLE OF DRIVING IN MY DRIVE WAY!

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 Ford Fusion → · Every Fusion year → · How the figures are calculated →